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Instituto Nacional de Estadã­stica: Establishing a Mobile Device Managment Platform

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Instituto Nacional de Estadística …

Instituto Nacional de Estadística
(INE) is the national statistics institute
for Spain. Affiliated with the
Ministry of Economy and Tax, INE
performs large-scale statistical
operations including demographic,
social, and economic census.
Through the Afaria® mobile device
management solution, INE gained
centralized control of a wide variety
of devices. In addition, it improved
productivity, reduced support effort,
and increased data security.

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  • 1. INSTITUTO NACIONAL DE ESTADÍSTICA ESTABLISHING A MOBILE DEVICE MANAGEMENT PLATFORMQUICK FACTS Key Challenges Why SAP Was Selected Industry • Establish a mobile device management • Ability to manage widest range of devices Public sector – nondepartmental platform • User interface in Spanish government bodies • Remotely administer and maintain a wide • Adequate bandwidth to minimize user Budget variety of mobile devices downtime during device maintenance €200 million • Ensure security of data on mobile devices • Platform scalability and modularity • Enable a means to remotely delete data • Support for short message service (SMS) Employees from and deactivate a lost or stolen device distribution and advanced scripting 4,500 • Market leadership position in mobile Headquarters device management and security Madrid, Spain Web Site Implementation Best Practices Low Total Cost of Ownership www.ine.es • Used internal resources for implementa- • Adopted a single, central platform to man- tion, configuration, and deployment age and secure a variety of mobile SAP® Solutions and Services • Installed a test platform with internal em- devices Afaria® mobile device management ployees as a pilot and planned second- • Reduced effort to manage and maintain solution phase rollout to core survey team mobile devices • Established a mobility team that created a • Avoided costs associated with the physi-Instituto Nacional de Estadística governance process with initially 100 con- cal transfer of devices trol points for all mobile devices • Gained an open and scalable platform that(INE) is the national statistics insti- can meet changing needs of mobiletute for Spain. Affiliated with the device deploymentMinistry of Economy and Tax, INE Financial and Strategic Benefits Operational Benefitsperforms large-scale statistical • Established a means to centrally control Key Performance Indicator Impactoperations including demographic, mobile applications, data, and Effort to maintain and manage -50% communicationssocial, and economic census. mobile devices • Adopted solution that enables IT to deliverThrough the Afaria® mobile device fixes, upgrades, and refreshes remotely Number of incidents -50%management solution, INE gained • Increased data and device security (failures, trouble tickets) • Increased employee productivity by mini-centralized control of a wide variety mizing device downtime Time to solve incidents -60%of devices. In addition, it improved • Improved employee satisfaction by provid- Time to set up a new device -80% ing better and faster IT supportproductivity, reduced support effort, • Established a means to enhance service Employee satisfaction +100%and increased data security. to the public and reduce costs to taxpayersSAP Business Transformation StudyPublic Sector – Nondepartmental Government Bodies
  • 2. “The Afaria mobile device management solution makes it possible for us to www.sap.com /contactsap manage a vast number of heterogeneous devices in an organization fully dependent on the mobility of our workforce.” José Antonio Perea Yustres, Innovation Unit Head, Instituto Nacional de EstadísticaCentralizing Control of Mobile “Afaria can handle any device on the mar- applications, data, and content from theDevices ket – BlackBerry, Android, tablets, Win- mobile devices. “We can set up new dows Mobile, and Symbian phones,” devices 80% faster, and we’ve beenInstituto Nacional de Estadística (INE) Perea explains. “Plus, it has a Spanish able reduce our maintenance effort byplays an important role in Spain. Affiliat- user interface so we could immediately 50%,” says Perea.ed with the Ministry of Economy and begin working with the solution withoutTax, this independent agency gathers customizing it.” INE also favored the solu- INE is also seeing fewer incidents ofinformation and compiles statistics relat- tion’s scalability and modularity, enabling it device failure. “We can performed to demographic, social, corporate, to support many use scenarios, including updates and provide service more fre-and economic data. It then publishes executives in an office and agents in the quently so the devices perform morethe data for public and private use. field. “Some of our projects mobilize reliably,” Perea adds. “The trickle-down thousands of people and require specific effect is that our employees can beINE uses mobile devices for daily tasks support. We felt Afaria was the right plat- more productive, plus they are moreand to support data collection in the form to keep up with our changing satisfied because they feel better sup-field. Over time, the agency’s inventory needs,” Perea adds. ported by IT.”of tablets, personal digital assistants,and smart phones has grown into the Rolling Out in Phases Ensuring Data Securitythousands. It needed a platform to effi-ciently manage these devices and After downloading Afaria, INE ran a pilot To enhance security, data and otherincrease security. “Many of the devices to test the platform on internal employees’ content are backed up and can berun applications that need to be updated mobile devices. “An Afaria implementation deleted if a device is lost or stolen. Plusevery six months,” says José Antonio is very quick; you can set it up within a sensitive data on mobile devices isPerea Yustres, head of INE’s innovation week. Then you need to fine-tune it for encrypted. “With Afaria, our securityunit. “The devices had to be shipped to your own environment,” Perea says. policies are centrally enforced so wethe office whenever they needed ser- can keep information safe,” Perea says.vice or upgrades. We wanted to be able INE ran its pilot for two years. It alsoto administer and secure the devices formed a mobility team that established a Through this initiative, INE is serving asremotely.” governance process with initially 100 con- a role model for other public administra- trol points for all mobile devices. “We tion agencies considering mobility. “BySurveying the Technology now have over 250 control points that optimizing our mobile device manage-Landscape Afaria helps us manage with relative ment capabilities, we’ll be able to ease,” Perea explains. Next INE plans to demonstrate how mobility can enhanceAs part of a comprehensive mobility roll out a second phase to its core survey service and reduce costs,” Perea adds.plan, INE began its search for a mobile team. “In this way, we’ve set the pace on howdevice management solution. INE’s IT to approach a mobility project.”staff and its innovation unit reviewed Gaining Remote Access and Controlmobile device management platforms,including those from SAP, Motorola, With Afaria, INE has established a meansSOTI, and Tamagos. It selected the to centrally manage and secure multipleAfaria® mobile device management solu- mobile device types. From a central con-tion from SAP. sole, IT staff can add, update, or removeCMP50108875 (11/12)©2011 SAP AG. All rights reserved. All other product and service names mentioned are the trademarks of their Picture Credit respective companies. Data contained in this document serves informational © Instituto Nacional de Estadística, Madrid, Spain. Used with permission.SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjects purposes only. National product specifications may vary.Explorer, StreamWork, SAP HANA, and other SAP products and servicesmentioned herein as well as their respective logos are trademarks or registered These materials are subject to change without notice. These materials are providedtrademarks of SAP AG in Germany and other countries. by SAP AG and its affiliated companies (“SAP Group”) for informational purposes only, without representation or warranty of any kind, and SAP Group shall not beBusiness Objects and the Business Objects logo, BusinessObjects, Crystal liable for errors or omissions with respect to the materials. The only warrantiesReports, Crystal Decisions, Web Intelligence, Xcelsius, and other Business for SAP Group products and services are those that are set forth in the expressObjects products and services mentioned herein as well as their respective logos warranty statements accompanying such products and services, if any. Nothingare trademarks or registered trademarks of Business Objects Software Ltd. herein should be construed as constituting an additional warranty.Business Objects is an SAP company.Sybase and Adaptive Server, iAnywhere, Sybase 365, SQL Anywhere, andother Sybase products and services mentioned herein as well as their respectivelogos are trademarks or registered trademarks of Sybase, Inc. Sybase is an SAPcompany.