Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
 

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Extending business enterprise to the field is a priority for executives and business managers, who recognize the advantages of tablets and smartphones in real-time, face-to-face customer interactions.

Transform your business by enabling in-the-moment sales order creation and increase field sales productivity using sales call preparation apps.

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Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions Presentation Transcript

  • 1. Fuel Competitive Advantage in WholesaleDistribution Using Mobile SolutionsZiv Baum, Mike Thornton,SAP‟s Wholesale Distribution Industry Business Unit, September 2012 Confidential
  • 2. Key trends shaping the wholesale distribution industry Growth Labor productivity M&A activities Global supply chain Surging commodity  Efficient logistics  Strategic consolidation  Low freight costs prices  Sophisticated IT  Financial acquisitions  Foreign good prices Soaring consumption infrastructure  Based on sector and  Visibility and Global economy  15% improvement region accessibility M&A activity between 1999-2009*  Family companies ready  Offshore manufacturing Direct-to-consumer  Aging workforce to be acquired of US companies sales channels are a double-edged sword*Data from the Franzt Group This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 2
  • 3. The resulting drivers Suppliers Workforce Customer Management Screen suppliers to  Improve productivity, in  Offer new products and  Timely, reliable and reduce supply chain and outside the services relevant analytics risks warehouse  Offer better service  Visibility into customers, Identify new products  Transfer knowledge  Provide better visibility workforce and supply and suppliers, based on  Train to support new chain  Adopt new sales customer demand technologies  Take advantage of new channels, online and Move up (private label)  Onboard younger mobile growth opportunities: and down (sell direct to generations – and services, products and  Expend to new consumer) the value accommodate their M&A geographies chain needs  Monitor costs and weed  Integrate acquired out value-destructing companies revenue This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 3
  • 4. Successful distributors… Recognize their people are mobile and their customers are expecting an always-on serviceThey empower stakeholders with mobile solutionsSales force Delivery drivers Customers Managers & executives Always connected  Mobilize business  Real-time on-line  Mobile analytics solutions processes mobile solutions  Access targeted, Access real time,  Respond quicker to  Transform their personalized accurate and relevant issues experience information and data on products and  Provide better down  Support new services mission-critical activity customers and up-stream  Make better decisions Actionable insights at visibility  Respond quickly to the point of contacts emerging opportunities This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 4
  • 5. Successful distributors…Harness the power of mobile solutions Enable self-service Rapidly analyze Improve sales force Solve customer scenarios for trends, seize productivity, enable issues as they customers, cut opportunities and better service for occur and process service costs and respond faster to customers and sell activities in the gain satisfied changing market more customer location customers conditions Result Result Result Result• Higher customer • Increase revenues • Cross sell and up sell • Save costs satisfaction opportunities • Profitable growth • Higher employee• Lower customer service • Better sales force productivity • Reduce costs and fulfillment costs utilization • Automate manual, labor • Reduce risk• Higher customer • Higher customer intensive processes retention profitability with • Better visibility informed discounting decisions This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is © 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 5
  • 6. Mobile apps for core business processesOffer the right product mix, at the right price, and deliver it on time Procure Store Sell Deliver Customer Plan & Source Store & Distribute Sell  Negotiate pricing and rebates  Ship and receive  Manage customer relationship  Onboard new suppliers  Handle goods  Manage billing and collection  Identify new products  Manage transportation  Manage chargebacks  Process and manage deliveries  Access product information and  Get proof of delivery availability  Manage returns  Manage customer‟s inventory  Collect payments  Place customer‟s orders  Change orders  Process returns This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 6
  • 7. Mobile analytics appsTransform the way decisions are being madeExecutive Customer Sales rep Profitability and cost-to-serve  Inventory analysis  Buying trends analysis  Product trends  „Hot‟ products Supplier performance  Billing and spend reports  Quotas, goals and commissions Warehouse performance  Customer/revenue performance Delivery performance Revenue and collections Expense and payables Cash flow This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 7
  • 8. Mobile solutions virtualize your business connect to enterprise dataMobile enables you to and anytime, anywhere conduct business Access customer information  Submit orders Sales Force Satisfied Access product prices and Efficiency Customer  Get updates on order status availability  Improve replenishment Submit orders process Up-sell and cross-sell Analytics Manage deliveries  Manage leave and travel Change and add to orders requests Delivery Driver Personal Collect proof of delivery and Enablement Productivity  Receive/respond to alerts and payment workflows Process returns  Receive training This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 8
  • 9. …and accelerate decision making… Respond instantly to changing market Real-time continuous product and conditions customer visibility Shorten decision cycles and work-flows React immediately to Sales Executives Shorten billing/collection cycles customers issues Connected Empower you customers to Delivery Disconnected Service & find the answers they are Provide decision makers with Real-Time Support looking for actionable insights in real time Act on issues faster Introduce new products to the market faster Procurement Warehouse and suppliers Speed up shipments Negotiate terms and conditions faster Automate your warehouse and drive higher productivity This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 9
  • 10. Mobile solutions transform business Business Employees Break up operational silos Expend up and down the value chain Increase labor productivity, effectiveness and satisfaction Attract younger generation workforce Transform from a commodity to a brand Customers Shareholders This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 10
  • 11. Most complete portfolio of apps for the wholesaledistribution industryAnd rapidly growing… Liquid Insights by Liquid myOrders by ExpertIG Analytics SAP ERP Customer SAP Material Availability Order Entry Sales Customer SAP ERP Order Status SAP Customer Financial SAP Hana Fact Sheet SAP Mobile Platform Sybase 365 Messaging SAP Workflow SAP Strategy Management Order Adjustment by Neoris SAP Business Objects Proof of Delivery and Mobile BI Collect Payment Driver Executive SAP BusinessObjects Return Processing Explorer Mobile SAP Finance mobile apps  SAP Human Resources  SAP Procurement mobile mobile apps apps This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 11
  • 12. SAP ERP Customer Order Entry „What is this all about?“ Enables store managers to create new orders for your products from their iPhone to insure the right products are in-stock and on the shelves. With ERP Customer Order Entry, store managers can create new orders by looking for a product in a catalog or by populating it from past orders. Key Pain Points Addressed  Store managers are challenged with ensuring the right products are on the shelves to satisfy his customers today and must react quickly to out-of-stock and changes in demand.  Out-of-stock situations are competitive opportunities, timely response is critical..Facts & Figures Key Product Features Employee at a customer‟s location, in-charge of • A new order can be created on the spot or saved for later• Role: ordering products processing• Target Segment: Wholesale Distribution Industry or any other b2b • Items can be added to the order by using a product catalog scenarios (CPG)  Items can be added to a favorites list, to enable an order template• Planned Availability: Available functionality• Prerequisites: ERP 6.0, SUP 2.1.2, Gateway 2.0 SP03 • Past orders can be used as a template for new orders• Mobile Device Support: Apple iOS • Information on each product is accessible on the mobile device• Demo: Apple‟s App Store • Information on past orders of a specific product is available for managing a more accurate replenishment process• Video: YouTube Updated: July 30 2012 This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is © 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 12
  • 13. Liquid Decisions for Sales Call Preparation and Order Entry Development Partner: Liquid Analytics „What is this all about?“ Allow your field force to better prepare for a sales call by providing insights about the the customer directly on their mobile device. Visually present customer information, historical orders, and targets for available promotions via Insight Pops enabling salesmen to see new opportunities and increase sales. Key Pain Points Addressed  Many sales calls hinge on limited preparation time and limited time with decision makers  Decision makers often do not have the historical perspective (that is, what did I order last time?) to choose from the available products carried by a wholesaler.Facts & Figures: Key Product Features• Role: Sales and Field support staff  Access issues and customer specific info on the spot to improve customer satisfaction.• Target Segment: Wholesale Distribution Industry  Tailor order guide to a specific customer‟s history and market.• Planned Availability: Available  Suggested order is then approved by the customer and• SAP Technology Stack: SUP 2.1, SAP ERP 6.0, CRM and Afaria recorded.• Mobile Device Support: iPad Liquid Analytics Profile • Headquarters: Jacksonville, FL • Contact: John O‟Sullivan (646) 541-8240, • Phone/email: john.osullivan@liquidanalytics.com This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 26
  • 14. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 28
  • 15. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 29
  • 16. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 30
  • 17. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 31
  • 18. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 32
  • 19. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 33
  • 20. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 34
  • 21. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 37
  • 22. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 38
  • 23. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 39
  • 24. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 40
  • 25. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 41
  • 26. Industry’s most comprehensive portfolio - SAP mobilityplatform, services, and applicationsEnd-to-end Solution from SAP Employees Customers Support for All Popular Devices SAP Store - Mobile Apps Instant Mobilization Consulting LoB/Industry Apps Customer/Partner Apps Analytics Apps SAP Mobile Platform Presentation Frameworks Full-Service Application Services Afaria PlatformManaged Mobility Foundation Services Backend agnostic RDS SAP DBs 3rd Party Solutions Sybase 365 This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is © 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 42
  • 27. Analysts on SAP mobile solutions Mobility Report “Mobile Device Management is Dead. Long Live Enterprise Mobile Management” Winners Losers SAP IBM Antenna Oracle Boxtone RIM Magic Quadrant for Mobile Application Development Platforms MDM is Dead – Long Live EMM! Authors: Bill Clark, Ian Finley, Song Chuang Author: Chris Marsh | Co-Authors: Eugene Signorini Gartner, 26 April 2012 ID:G00230529 Yankee Group, June 2012 This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 43
  • 28. Wholesale Distribution Mobility Trends The industry is going mobileRecent surveys by Modern Distribution Management, a key industry trade journal, determined that mobile technologyis the top emerging area that buyers are interested in pursuing. According to the National Association of Wholesaler Distributors (NAW), of the businesses in this industry 40% will deploy new technology, including mobility, by 2015.Although only 10% of wholesale distributors see themselves as mobility market leaders today, nearly 60% seethemselves fitting into that category by 2015 In Gartners 2012 EXP CIO Survey, mobile technologies in the wholesale distribution industry were ranked as the highest technology priority, ahead of analytics, business intelligence and legacy applicationIn Gartners 2011 IT Spending Survey, wholesale distributors led all 13 industries in theirpercentage of IT budget allocated to smartphones and tablets. By mid-2013, 35% of the workforce is expected to be using personal devices for work-related tasks, with 89% of organizations surveyed already allowing personal device to be used for email.Source: Gartner‟s Market Trends: Interest in Mobility for Wholesale Distribution Leads Other Industries, Published: 26 June 2012, Info-Tech Research Group This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is © 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 44
  • 29. Success stories  A food distribution company has kick-started its mobility transformation by implementing SAP Mobile Platform. The first app was rolled out to their customers, enabling them to take inventory and to order with a swipe of their finger. The app creates another sales channel and will improve customer stickiness.  A leading healthcare distributor has recently started rolling out productivity apps, such as HR approval and travel expense reporting, to its different divisions in order to create common practices among the divisions.  The distributor also rolled out mobility solutions to improve their supply process with a focus on accurate delivery.  PrimeSource*, a building supplies distributor based in Texas, has purchased SAP Mobile Platform as part of its SAP go-live, anticipating the need for multiple apps for its employees, customers and business partners.  The first app to be rolled out is geared toward sales reps, to facilitate better customer service.  One of the largest wine & spirits distributors in North America has started rolling out a mobile app built on SAP Mobile Platform to its sales force. The app ties together information from CRM and ERP to mobilize the entire sales cycle, from getting ready for a sales call all the way to submitting orders from an iPad.*Source: PrimeSource Press Release, http://www.sap.com/corporate-en/press.epx?pressid=15344 This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 45
  • 30. SAP mobile value proposition for distributorsVirtualize, accelerate and transform 1 2 3 4 5Virtualize Accelerate your Transform the way Solid roadmap of Backed by scaleyour workforce and decisions you do business enhancements of SAP and partnercustomer and responses Ecosystem The workforce is  Foresee and  Break up  Most complete  Scale to a highly no longer confined respond to operational silos mobile solution in distributed to the desk, control opportunities the industry infrastructure and  Expend up and room, or vehicle  Get ahead of down the value  Easily configurable customer base Mobile experience issues chain packaged apps  An SAP strategic becomes the pillar  Shorten billing and  Increase labor  BYOD supported enterprise-wide collection cycles productivity, by easy to use app  Largest development experience effectiveness and stores effort in the industry  Launch products Customers are satisfaction and services faster expecting this kind  Attract younger of experience generation workforce  Transform from commodity to a brand Click here to download… Mobile Innovation: Thinking Beyond the App This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is © 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 46
  • 31. How can SAP work with you? Like to learn more about a specific solution?  . . . we can schedule a focused deep dive In the process of formulating your mobility strategy?  . . . we can assist you in the creation of a prioritized mobility roadmap and strategy Need a robust business impact analysis for your mobility investments?  . . . we can work with you to leverage our benchmarking and value engineering capabilities Have an idea for a potential mobility solution?  . . . we can help refine the use cases and potentially explore creation of a prototype This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 47
  • 32. Thank You!Questions?Ziv Baumziv.baum@sap.comMike Thorntonmike.thornton@sap.com
  • 33. Appendix
  • 34. Customer
  • 35. myOrders Development Partner: ExpertIG „What is this all about?“ Enable a customer of a Wholesale Distribution company to track an order, including order status and expected delivery date. The app can be branded to use the companies specific logo and style. Screen Screen Screen Key Pain Points Addressed Shot Shot Shot  Distributors customer have to call customer service to get information on order status and delivery date, to support short term planning. Key Product Features  Order status and expected delivery date/time are accessible on a mobile deviceFacts & Figures: ExpertIG Profile• Role: Inventory manager at a client location • Headquarters: Naperville IL.• Target Segment: Wholesale Distribution Industry • Contact: Jim Cameron• Planned Availability: Q1 2012 • Phone/email: (908) 310-0119,• Price: In process sales@expertig.com• SAP Technology Stack: SUP 2.1.1, SAP ERP 6.0 • Description : ExpertIG is a global provider of• Mobile Device Support: iPhone (Native), Android (Native) mobility and integration solutions for SAP centric companies.• Demo: Appstore link• Video: ExpertIG website This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 51
  • 36. SAP ERP Customer Order Entry Typical Business Challenges  Store managers are challenged with ensuring the right products are on the shelves to satisfy his customers today and must react quickly to out-of-stock and changes in demand.  Out-of-stock situations are competitive opportunities, timely response is critical.. SAP Mobile Business Impact Enables store managers to create new orders for your products from their iPhone to insure the right products are in-stock and on the shelves. With ERP Customer Order Entry, store managers can create new orders by looking for a product in a catalog or by populating it from past orders.Facts & Figures Capabilities Employee at a customer‟s location, in-charge of • A new order can be created on the spot or saved for later• Role: ordering products processing• Target Segment: Wholesale Distribution Industry or any other b2b • Items can be added to the order by using a product catalog scenarios (CPG)  Items can be added to a favorites list, to enable an order template €50 + €100 per 1000 orders submitted using the functionality• Pricing: app • Past orders can be used as a template for new orders• Planned Availability: Q3 2012 • Information on each product is accessible on the mobile device• Prerequisites: ERP 6.0, SUP 2.1.2, Gateway 2.0 SP03 • Information on past orders of a specific product is available for• Mobile Device Support: Apple iOS managing a more accurate replenishment process• Demo: App Galery (+Demo script)• Video: YouTube Updated: July 30 2012 This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is © 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 52
  • 37. Sales
  • 38. Liquid Decisions for Sales Call Preparation and Order Entry Development Partner: Liquid Analytics „What is this all about?“ Allow your field force to better prepare for a sales call by providing insights about the the customer directly on their mobile device. Visually present customer information, historical orders, and targets for available promotions via Insight Pops enabling salesmen to see new opportunities and increase sales. Key Pain Points Addressed  Many sales calls hinge on limited preparation time and limited time with decision makers  Decision makers often do not have the historical perspective (that is, what did I order last time?) to choose from the available products carried by a wholesaler.Facts & Figures: Key Product Features• Role: Sales and Field support staff  Access issues and customer specific info on the spot to improve customer satisfaction.• Target Segment: Wholesale Distribution Industry  Tailor order guide to a specific customer‟s history and market.• Planned Availability: Q2 2012  Suggested order is then approved by the customer and• Price: SRP $600 per user recorded.• SAP Technology Stack: SUP 2.1, SAP ERP 6.0, CRM and Afaria• Mobile Device Support: iPad Liquid Analytics Profile• Demo: • Headquarters: Jacksonville, FL• Video: • Contact: John O‟Sullivan (646) 541-8240, • Phone/email: john.osullivan@liquidanalytics.com This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 54
  • 39. Mobile Sales For SAP ERP Development Partner: msc mobile „What is this all about?“ Mobile Sales for SAP ERP enables sales forces to access criritcal business data they need to efficiently serve their customers and manage the entire sales order process in realtime on a mobile device whether in an online or offline capacity. Key Pain Points Addressed  Eliminate all paper and double entry in the sales process.  Provides all information required by the Sales representative on the road to efficiently interact with its customers and take orders. Key Product FeaturesFacts & Figures:  Display, search, edit customer fact sheet  Display, search product catalogue and information• Role: Sales representative  Create new order, calculate pricing, add discount• Target Segment: Wholesale Distribution Industry  View product availability and backorders Version 1.0 Available• Planned Availability:  Confirm delivery date Version 2.0 (Aug. 2012)  Seamlessly integrated with SAP ERP (SD/MM)• Price: 400 EUR / 600 USD per user  Online / Offline capabilities• SAP Technology Stack: Sybase Unwired Platform msc mobile’s Profile• Mobile Device Support: Windows, iOS (Aug 2012), Android (Q4/12) • Headquarters: Montreal & Augsburg(Germany)• Demo: On request • Contact: Eric Fluet https://store.sap.com/sap/cpa/repository/sto• Video: 514-718-8744 / eric.fluet@msc- re/M/index.html#Mobile?pid=9251902 • Phone/email: mobile.com This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 55
  • 40. SAP Material Availability Development: SAP, Contact: Andreas Kraft (andreas.kraft@sap.com) „What is this all about?“ Enables the user to search for materials and view the details. Material availability and price information on customer base can be provided right away and support the user in his daily requests. Allowing the to make material reservation easy and directly from a mobile device guarantees maximum customer satisfaction. Key Pain Points Addressed  Sales people cannot access material details when in the field  Material price and availability information needs to be provided to customers right away  Unable to make a reservation from a mobile device Key Product FeaturesFacts & Figures:  Search materials• Role: Sales representative, Account executive  View material details• Target Segment: LoB Sales, cross industries  Check customer specific pricing and material availability• Planned Availability: Available  Make a reservation• Price: Price list• SAP Technology Stack: SUP 2.1; Gateway 2.0; SAP ERP 6.0• Mobile Device Support: Apple iPhone OS 5;• Demo: App Gallery• Video: YouTube This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 56
  • 41. SAP ERP Order Status Development: SAP, Contact: Susanne Cecil (susanne.cecil@sap.com) „What is this all about?“ “Where is my order?” the customer asks the sales rep during a customer visit. The sales rep can track the status of the sales order on the spot. The app addresses a key concern of the customer in a timely and pro-active fashion. The sales rep can check the sales order status at a glance and understand immediately if there are issues. Key Pain Points Addressed  No quick and easy online access to order data  No meaningful overall and shipping status at a glanceFacts & Figures: Key Product Features• Role: Sales representative  Find sales order using the “My Customers” list or directly by order number• Target Segment: LoB Sales  Check status at a glance and understand immediately if there• Planned Availability: Available are issues like a delivery block• Price: Price list  Check the shipping status to see if ordered goods have been issued• SAP Technology Stack: SUP 2.1; Gateway 2.0; SAP ERP 6.0  Call or mail in-house contact to solve issues• Mobile Device Support: Apple iPhone 4.x• Demo: App Gallery• Video: This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 57
  • 42. SAP Customer Financial Fact Sheet Development: SAP, Contact: Meyer Helga (helge.meyer@sap.com) „What is this all about?“ As a sales representative, you can check the financial situation of your customers on your iPhone, iPad or Android device. You can display all relevant data and drill down to single invoices. When running on iPad, the app offers unique collaboration features to improve communication with your accounting back office. Key Pain Points Addressed • With this app: A sales rep can now access financial data and customer invoices real time on his own. He can directly exchange information with his back office. • Without this app: He needs to call his back office / accounting team or send e-mails or faxes to collect the required information. Information available is not real-time. Key Product FeaturesFacts & Figures:  Display list of all customers, those classified as Critical Role: Sales Representative according to predefined rules, and favorites Target Segment: LoB Sales, LoB Finance  Display financial details (payments, creditworthiness, etc) for Version: 3.0 (iOS) and 2.2 (Android) a selected customer & drill down to single invoice Planned Availability: Available  Add notes to customers in backend ERP system (iPad only) SAP ERP 6.0 SP 15 (or higher), Sybase®  Record and edit customer disputes (iPad only) Prerequisites: Unwired Platform 2.1.2, SAP NetWeaver®  Take promises to pay for outstanding invoices (iPad only) Gateway 2.0 SP 02; SAP Data SDK  Access archived documents related to the customer and Mobile Device Support: iOS, Android, Samsung Galaxy SII, HTC stored in the backend (iPad only) http://www.youtube.com/watch?v=sN6kM3q  Store office documents per customer locally on the iPad Video: v_9c This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is © 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 58
  • 43. Delivery
  • 44. Order Adjustment Development Partner: Neoris „What is this all about?“ Delivery drivers would like to have access to up-to-the-minute updated orders, be able to change them based on stock availability and customer‟s requirements, and issue updated invoices while at the customer‟s location Key Pain Points Addressed  Delivery drivers does not have the tools to updated an order on the spot and issue an updated invoice. Key Product Features  Manage stock on truck  Access a list of customers on routeFacts & Figures:  Access customer‟s order• Role: Delivery driver  Add or subtract items from an order• Target Segment: Wholesale Distribution Industry  Get customer approval and issue updated invoice• Planned Availability: Q1 2012 Neoris Profile• Price: In process • Headquarters: Miami, FL• SAP Technology Stack: SUP 2.1, SAP ERP 6.0 • Contact: Sergio Loewenberg• Mobile Device Support: iPad iOS5 or higher (305) 728-6000, • Phone/email:• Demo: iPad demo sergio.loewenberg@neoris.com Neoris is a global business and IT consulting• Video: YouTube Video company that specializes in providing application • Description outsourcing services and solutions and services in support of SAP applications. More information is available at www.neoris.com. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 60
  • 45. Proof of Delivery & Payment Collection Development Partner: Rocket Consulting “What is this all about?“ Extending the enterprise delivery and payment process to the customer at point of delivery for greater efficiency and service Key Pain Points Addressed  Reduce time & cost of preparing & processing vehicle tours  Improved customer service, reduce disputes & invoicing cycle  Provide drivers ability to process PoD and delivery payment  Provides wholesaler real-time payment & delivery information Key Product Features  Direct integration into standard SAP ERP delivery scenarioFacts & Figures:  Delivery tour route planning• Role: Delivery Vehicle/Driver  Electronic PoD: signature capture, GeoTag  Payment on delivery by cash, cheque or credit card• Target Segment: Wholesale Distribution Industry• Planned Availability: Q2 2012 Rocket Consulting• Price: From $100/driver/month Profile• SAP Technology Stack: SUP 2.1; SAP NetWeaver DOE, ECC 5.0 • Headquarters: London, UK Apple iOS; BlackBerry OS 5.0, 6.0; Android • Contact: Lewis Marston• Mobile Device Support: 2.3 (Honeycomb), Windows Mobile • Phone/email: launch@rocket-consulting.com• Demo: iPhone demo Supply Chain Execution specialists providing solutions using SAP • Description software, complementary technology such as mobile & SAP add-ons. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 61
  • 46. Return Processing: Proof of Collection Development Partner: Rocket Consulting Ltd “What is this all about?“ Providing efficient planning and execution of planned/unplanned returned orders to create better visibility, eliminate handling unnecessary time & cost and improve customer touch points Key Pain Points Addressed  Remove manual processing and reverse logistics delays of paper based returns process. Improve accuracy & visibility  Items “lost in the system”, not reaching the right warehouse  Minimize returns disputes and reduce claims for lost products Key Product Features  Direct integration into standard SAP ERP returns scenarioFacts & Figures:  Return collection tour route planning• Role: Delivery Vehicle/Driver  Manage planned and ad-hoc returns• Target Segment: Wholesale Distribution Industry  Electronic PoC: signature capture, GeoTag• Planned Availability: Q2 2012  Product returns handling & routing instructions Rocket Consulting• Price: From $100/driver/month • Headquarters: London, UK• SAP Technology Stack: SUP 2.1; SAP NetWeaver DOE, ECC 5.0 • Contact: Lewis Marston Apple iOS; BlackBerry OS 5.0, 6.0; Android• Mobile Device Support: 2.3 (Honeycomb), Windows Mobile • Phone/email: launch@rocket-consulting.com• Demo: iPhone demo • Description Supply Chain Execution specialists providing solutions using SAP software, complementary technology such as mobile & SAP add-ons. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 62
  • 47. Executive
  • 48. SAP BusinessObjects Explorer Typical Business Challenges  Difficult to access relevant information when outside the office  Customer expectations not met or questions not answered  Limited visibility to time critical information  Limited to working with report & dashboards created by others Mobile Business Impact SAP BusinessObjects Explorer brings together high-performance in- memory acceleration with intuitive search and exploration. Users can search and explore large volumes of any enterprise data to answer „on the fly‟ questions, discover relationships, and uncover root causes. You can bring BI to all business users with immediate insight at the speed of thought - without needing assistance from businessFacts & Figures analysts or IT• Role All• Target Segment: All Features and Capabilities• Version: 4.1  Search across all data sources for contextual exploration• Planned Availability: May 2012  Automated relevancy and chart generation  High performance and scalability• Prerequisites: SAP BusinessObjects Explorer  Connect to BI OnDemand and share your results instantly• Mobile Device Support: iPhone; iPad  Augmented Reality  Simple to setup and manage – quick time-to-value http://www.youtube.com/watch?v=GNBM7• Video q21NrM This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is © 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, includingJuly132012 the implied warranties of merchantability, fitness for a particular purpose, or non-infringement Updated: but not limited to, 64
  • 49. SAP BusinessObjects Mobile Typical Business Challenges  Often disconnected from the enterprise, yet still need to make time-critical decisions  Difficult to access relevant information when outside the office  Business questions not answered when they arise  Device-shift from PC/laptop to tablets Mobile Business Impact This application allows you to access your Web Intelligence and Crystal reports directly on your Mobile Device. With SAP BusinessObjects Mobile, users can intuitively access, navigate, and analyze their reports - optimized for the Mobile Device - without a need for additional training.Facts & Figures You can easily and quickly reach users who dont normally use BI tools on a desktop.• Role: Any role• Target Segment: Line of Business or Industry Features and Capabilities• Version: 4.1• Planned Availability: May 2012  New engaging, interactive experience for business users• Prerequisites: SAP BusinessObjects  Native applications that leverage form factors, interfaces, gestures• Mobile Device Support: iPad, iPhone, Android phone/tablet,  Simple to setup and manage – quick time-to-value BlackBerry, Windows Phone, Symbian  Leveraging the Business Intelligence platform for content and user management http://www.youtube.com/watch?v=4yuQX• Video NzdYbk This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is © 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, includingJuly132012 the implied warranties of merchantability, fitness for a particular purpose, or non-infringement Updated: but not limited to, 65
  • 50. SAP Strategy Management Typical Business Challenges  Business users, senior leaders, and frontline workers need to be able to review and act on business performance information any time, any place.  Organizations need a software solution that facilitates on-the-fly reporting and analysis of business performance. Mobile Business Impact The SAP Strategy Management mobile app enables organizations to manage the goals, initiatives, and metrics created to drive organizational performance. It extends the solution‟s value to mobileFacts and Figures users.• Role: Business analysts, senior managers, others• Target segment: LoB and industry agnostic Features and Capabilities• Version: 1.3• Planned availability: February 2012 • Review organizational performance, and initiate course correcting actions as needed.• Prerequisites: SAP Strategy Management 7.5 or later • Respond to alerts and status updates. • Participate in threaded discussions related to organizational• Mobile device support: iPad performance. https://saptube.pal.sap.corp:50000/saptube/busi • Review organizational performance data while disconnected from ness_analytics?guid=iPad_Application_for_Strat your organization‟s network – while on a plane, for example.• Video: egy_Management20110809144710 This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is © 2011 SAP AG. All rights reserved. Updated: 4Apr2012 provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 66
  • 51. Recent SAP acquisition of Syclo provides a suite of industry-specific mobile applications SAP Inventory Mgr by SAP Work Mgr by Syclo SAP Rounds by Syclo SAP Service Mgr by Syclo Syclo Access to asset location, repair  Speed receipt and back-order  Take measurements and readings  Manage service orders and create history, work order details, reporting to-and-from  Historic standards and safe ranges confirmations materials needed shipping/receiving  View, look up, update and transmit  Generate notifications on-the-spot CATS - time & attendance  Perform physical and cycle counts  Record status, materials, quickly  Trend readings, points and Guided workflow sequences problems, actions, expenses, Capture all touches in SAP®  Check availability of materials to avoid emergencies and outages customer signatures and more ERP while on-the-job  View all relevant customer data  Download rounds by equipment  Accept & distribute incoming type materials by PO or name  Automatic calculation of readings, limits, alerts and collection frequencies This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is © 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 67
  • 52. LoB AppsBy SAP
  • 53. LoB View for Wholesale Distribution Marketing Sales Procurment Trade Management Supply Chain Management Information Human Resources Finance Technology This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 69
  • 54. LoB Marketing
  • 55. LoB Sales SAP CRM Sales SAP ERP Order Status SAP Customer and Contacts SAP Material Availability SAP Customer Briefing SAP Sales Order Notification SAP Customer Financial Fact Sheet
  • 56. SAP CRM Sales Typical Business Challenges  Sales reps‟ call planning and execution process is time consuming.  The sales cycle is too slow.  Employees need simple access to mapping and Internet information. Mobile Business Impact The SAP CRM Sales mobile app enables sales reps to execute lead-to-order sales processes from a mobile device. It provides account, contact, lead, opportunity management, call planning, and execution and lets them create quotes and orders directly from the device. The app helps reps become more productive, both online and offline, and accelerates the sales cycle.Facts and Figures The mobile device provides mapping and Internet support. The app Role: Sales representative will be available in multiple languages to support geographically Target segment: Sales LoB; cross industries dispersed sales teams. Version: 2.0.1 Features and Capabilities Planned availability: March 2012  Access account, contact, lead, opportunity, activity, quotes and SAP Data Quality Management SDK; Sybase orders, and CRM calendar. Unwired Platform 2.1; SAP NetWeaver Gateway Prerequisites:  Use sales tools such as account factsheet, surveys, marketing 2.0; SAP Customer Relationship Management (SAP CRM) application, 7.0 attributes, and sales asset downloads. iPhone, iOS 4.3 or higher, iOS 5; BlackBerry OS  Have multi-language support. Mobile device support: 6.0 and 7.0; Windows (touch and non-touch) –  Find leads, customers “near me.” XP, Vista, 7; Android 3.0 tablets  Find driving directions to customer addresses. Video: http://youtu.be/dx5Ro7fxPrg This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is © 2011 SAP AG. All rights reserved. Updated: 3Apr012 provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 72
  • 57. SAP Customer and Contacts Typical Business Challenges  User cannot access customer details in the field.  Project members cannot see address location on map.  Salespeople need to check customers‟ order history. Mobile Business Impact The SAP Customer and Contacts mobile app enables all users to access customer and contact details directly from mobile device. By having all necessary customer information and the sales order history, every employee will be better prepared for meetings. For faster graphical orientation, the customer and contact location is also displayed on a map.Facts and Figures Role: All employees, project members Features and Capabilities Target segment: Sales LoB, cross industries  Search customers and related contacts. Version: 2.2  Display customer or contact details. Planned availability: March 2012  Add customer and contact data to local address book. Sybase Unwired Platform 2.1; SAP Prerequisites:  View recent sales orders. NetWeaver Gateway 2.0; SAP ERP 6.0  Show customer or contact address on map. Mobile device support: iPhone, iOS 4.0.0 or higher Video: http://youtu.be/er14h9YQf9I This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is © 2011 SAP AG. All rights reserved. Updated: 3Apr2012 provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 73
  • 58. SAP Customer Briefing Typical Business Challenges  Because sales executives meet customers as required, often on an irregular basis, they need to be ready for meetings on short notice and be confident that they have all the knowledge needed to increase sales or deepen the customer relationship.  Sales executives want to be independent of locations, other people, and time. Mobile Business Impact With the SAP Customer Briefing mobile app, you get the facts and figures you need to prepare for a successful customer meeting, anywhere and anytime. The app connects to SAP CRM and gives sales executives a detailed view of the customer‟s business always at their fingertips.Facts and Figures Role: Sales executives Features and Capabilities Target segment: Sales LoB  Read up on the latest news and biographies of the people who are key to your success. Version: 1.0  Read up on the latest news about a customer and the customer‟s Planned availability: March 2012 business. SAP Data Quality Management SDK;  View an analysis of the business history you share with your Prerequisites: Sybase Unwired Platform 2.1.2; SAP customer. NetWeaver Gateway 2.0; SAP CRM 7.0  Display issues that affect customer satisfaction. Mobile device support: iPad 1, 2; iOS 4.2 or higher  Display open opportunities, opportunities won, and opportunities Video: http://youtu.be/9Y2alMSdQ8c lost. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is © 2011 SAP AG. All rights reserved. Updated: 3Apr2012 provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 74
  • 59. SAP Customer Financial Fact Sheet Typical Business Challenges • Sales reps cannot access financial data and customer invoices in real time or directly exchange information with the back office. • Sales reps need to call the back office or accounting team or send e-mails or faxes to collect the required information. Mobile Business Impact The SAP Customer Financial Fact Sheet mobile app lets sales reps check the financial situation of their customers on an iPhone, iPad, or Android device. They can display all relevant data and drill down to single invoices. When running on iPad, the app offers unique collaboration features to improve communication with the accounting back office.Facts and Figures Role: Sales representative Features and Capabilities  Display list of all customers, those classified as critical according Target segment: Sales LoB, finance LoB to predefined rules, and favorites. Version: 3.0 (iOS) and 2.2 (Android)  Display financial details (payments, creditworthiness, and so on) Planned availability: May 2012 for a selected customer, and drill down to a single invoice. SAP ERP 6.0, support package 15 (or higher);  Add notes to customers in back-end ERP system (iPad only). Sybase Unwired Platform 2.1.2; SAP NetWeaver  Record and edit customer disputes (iPad only). Prerequisites: Gateway 2.0, support package 2; SAP Data Quality Management SDK  Take promises to pay for outstanding invoices (iPad only).  Access archived documents related to a customer and stored in Mobile device support: iOS, Android, Samsung Galaxy SII, HTC the back end (iPad only). http://www.youtube.com/watch?v=sN6kM3qv_9c  Store office documents per customer locally on an iPad. Video: This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is © 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, includingMay242012 the implied warranties of merchantability, fitness for a particular purpose, or non-infringement Updated: but not limited to, 75
  • 60. SAP ERP Order Status Typical Business Challenges  Sales reps need quick and easy online access to order data.  There is no meaningful overall and shipping status at a glance. Mobile Business Impact When a customer asks “Wheres my order?” during a customer visit, the SAP ERP Order Status mobile app lets sales reps track the status of the sales order on the spot. The app addresses a key concern of the customer in a timely and proactive fashion. Sales reps can check the sales order status at a glance and understand immediately if there are issues.Facts & Figures Role: Sales representative Features and Capabilities Target segment: Sales LoB  Find sales orders using the “My Customers” list or directly by Version: 2.1 order number. Planned availability: December 2011  Check status at a glance and understand immediately if there are issues like a delivery block. Sybase Unwired Platform 2.1; SAP NetWeaver Prerequisites:  Check the shipping status to see if ordered goods have been Gateway 2.0; SAP ERP 6.0 issued. iPhone 3GS; iPhone 4; iPod touch, third Mobile device support:  Call or mail in-house contact to solve issues. generation: iPod touch, fourth generation Video: http://youtu.be/jAxv1SdbfLw This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. Updated: 3Apr2012 provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 76
  • 61. SAP Material Availability Typical Business Challenges  Salespeople cannot access material details when in the field.  Material price and availability information needs to be provided to customers right away.  Salespeople are unable to make a reservation from mobile device. Mobile Business Impact The SAP Material Availability mobile app enables users to search for materials and view the details. Material availability and price information on customer base can be provided right away and support users in their daily requests. Allowing users to make material reservation more easily and directly from mobile device helps to guarantee maximum customer satisfaction.Facts and Figures Role: Sales representative, account executive Features and Capabilities Target segment: Sales LoB, cross industries  Search materials. Version: 2.2  View material details. Planned availability: March 2012  Check customer-specific pricing and material availability. Sybase Unwired Platform 2.1; SAP Prerequisites:  Make a reservation. NetWeaver Gateway 2.0; SAP ERP 6.0 Mobile device support: iPhone, iOS 4.0.0 or higher Video: http://youtu.be/c__lZI3IZbE This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is © 2011 SAP AG. All rights reserved. Updated: 3Apr2012 provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 77
  • 62. SAP Sales Order Notification Typical Business Challenges  Specific sales orders are more important but cannot be tracked.  Salespeople are often not informed about their sales order changes.  Salespeople do not have the access to necessary information to be able to follow up on sales orders. Mobile Business Impact With the SAP Sales Order Notification mobile app, salespeople can subscribe to sales orders that they would like to track. They automatically receive a notification with the changes from the subscribed sales order. The app supports users with the necessary sales order details and allows them to follow up directly with the customer.Facts and Figures Role: Sales representative, account executive Features and Capabilities Target segment: Sales LoB, cross industries  Subscribe to important sales orders. Version: 2.2  Receive detailed order change notifications. Planned availability: March 2012  Call or mail directly from the device. Sybase Unwired Platform 2.1; SAP Prerequisites:  Search and view sales order details and schedule lines. NetWeaver Gateway 2.0; SAP ERP 6.0  View sales order partner list and details. Mobile device support: iPhone, iOS 4.0.0 or higher Video: http://youtu.be/EO3v8-VqhTw This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is © 2011 SAP AG. All rights reserved. Updated: 3Apr2012 provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 78
  • 63. LoB Procurment SAP Cart Approval
  • 64. SAP Cart Approval Typical Business Challenges  Companies need to reduce managers‟ workloads by allowing them to process operative tasks while away from their desks – during “non-productive” time.  Companies need to improve employee productivity and efficiency by removing obstacles due to lack of required products and equipment. Mobile Business Impact The SAP Cart Approval mobile app enables managers to approve employees„ shopping carts from a mobile device. It lets them react in a timely manner when shopping carts are created and reduces approval waiting time. It eases simple approval and rejection tasks for managers and speeds decision making and responsiveness by reducingFacts and Figures procurement process time. Role: Operational manager Target segment: Procurement LoB; cross industries Features and Capabilities Version (planned 2.2 – March 2012  Approve or reject shopping carts. availability): 2.3 – July 2012  View list of shopping carts to be processed. Sybase Unwired Platform 2.1; SAP NetWeaver  View shopping cart and product details. Prerequisites: Gateway 2.0; SAP Supplier Relationship Management application 7.0  View requestor or approver details. iPhone, iOS 4, iOS 5; RIM BlackBerry Device, OS  Approve or reject individual line items (new). Mobile device support: 5.0, 6.0, 7.0  View cost accounting assignments (new). Video: http://www.youtube.com/watch?v=JI6oidLtqTU This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is © 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including 18Apr2012 the implied warranties of merchantability, fitness for a particular purpose, or non-infringement Updated: but not limited to, 80
  • 65. LoB Trade Management
  • 66. LoB Supply Chain Management SAP Sanctioned-Party List SAP Transport Notification and Status SAP Transport Tendering
  • 67. SAP Sanctioned-Party List Typical Business Challenges • Provides on-the-go access to details of high priority compliance exceptions (e.g. $10M blocked orders) to allow compliance managers to remediate these issues and prevent business impact.  Extends GTS compliance screening to high-risk compliance areas underserved by GTS due to impracticality of desktop access. Mobile Business Impact Allows compliance managers to remediate high priority, time sensitive compliance issues anytime, anywhere. It also extends SPL Screening beyond the desktop to security guards and visitor sign-in kiosks.Facts & Figures Trade Compliance Manager, Security• Role: Features and Capabilities Guard, Receptionist All Industries. Particular interest in High  Review and resolution of blocked business partners.• Target Segment: Tech and A&D  Review and resolution of blocked documents• Version: 1.0.0  Ad-hoc SPL screening for receptionists, security guards and• Planned Availability: July 2012 remote account executives Sybase® Unwired Platform 2.1; SAP  Mobile optimized SPL Master Fact Sheet• Prerequisites: NetWeaver® Gateway 2.0; SAP GTS 10.0 SP10 (or higher)• Mobile Device Support: Apple iOS This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is © 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including29May2012 the implied warranties of merchantability, fitness for a particular purpose, or non-infringement Updated: but not limited to, 83
  • 68. SAP Transport Notification and Status Typical Business Challenges  Driver needs planning information.  Planner needs execution information from the driver. Mobile Business Impact With the SAP Transport Notification and Status mobile app, you can display freight order details and report the status of your delivery using predefined events on your mobile device.Facts and Figures Role: Truck driver Features and Capabilities Target segment: Transportation LoB  Display a list of assigned, open freight orders that are valid for a certain time frame. Version: 1.2  Display details for a freight order.  Display details for a stop. Planned availability: April 2012  Display freight units for a stop.  Display events for a stop. SAP Data Quality Management SDK; Sybase  Display information about a freight order on a map. Unwired Platform 2.1; SAP NetWeaver Prerequisites:  Confirm an event for a stop after completing the corresponding Gateway; SAP Transportation Management activity. 8.0, SAP Event Management 7.01  Report a delay for an event. Mobile device support: Android-based Smartphone Video: http://youtu.be/ttx4MVmDFGE This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 84
  • 69. SAP Transport Tendering Typical Business Challenges  Companies have no integrated business-to-business process through which they can easily send requests for quotation (RFQs) to carriers. Mobile Business Impact The SAP Transport Tendering mobile app enables a carrier, such as a trucking company, to receive requests for quotation (RFQs) for a potential freight delivery. Carriers can accept RFQs directly, reject them with a specified reason, or accept them with changes.Facts and Figures Role: Carrier Target segment: Transportation LoB Features and Capabilities Version: 1.2  Receive new RFQs. Planned availability: April 2012  Respond to RFQs, and include changes to dates and prices.  Check addresses and routes on the map. SAP Data Quality Management SDK; Sybase  E-mail or phone the contact person. Prerequisites: Unwired Platform 2.1; SAP NetWeaver Gateway; SAP Transportation Management 8.0  Create a calendar entry for awarded tenders.  Check other appointments in the calendar. Mobile device support: iPhone 4.x Video: http://youtu.be/TSBVWRXkNUc This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. Updated: 3Apr2012 provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 85
  • 70. LoB Human Resources SAP Employee Lookup SAP Leave Request SAP HR Approvals SAP Manager Insight SAP Interview Assistant SAP Timesheet SAP Learning Assistant SAP Travel Expense Approval SAP Travel Expense Report SAP Travel Receipt Capture
  • 71. SAP Employee Lookup Typical Business Challenges  Users cannot effectively search and find employees via a mobile device within an enterprise organization.  Users cannot visually identify members of an organization via a mobile device. Mobile Business Impact The SAP Employee Lookup mobile app provides access to employee details and organizational chart information for every single employee within an organization that has a smartphone. It eases communication with contacts and enables employee to use their existing contacts as a communication hub to reach other employees.Facts and Figures Role: All employees Human capital management (HCM) LoB; Features and Capabilities Target segment: cross industries  Search and view employee profiles. Version: 2.2  Display organizational structure. Planned availability: March 2012  Enable outbound and inbound integration from native e-mail, Sybase Unwired Platform 2.1; SAP voice calls, and so on. Prerequisites: NetWeaver Gateway 2.0; SAP ERP 6.0  Add and organize favorites. Mobile device support: iPhone, iOS 4.0 or higher Video: http://youtu.be/Lh1449pq5FA This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is © 2011 SAP AG. All rights reserved. Updated: 3Apr2012 provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 87
  • 72. SAP HR Approvals Typical Business Challenges  Managers can only approve HCM-related requests while at their desks in the office, delaying the process.  Managers do not receive notifications of new approval items, delaying the process.  Paper-based requests require a signature. .Mobile Business Impact The SAP HR Approvals mobile app enables managers to approve employees‟ HCM-related requests from a mobile device. It lets managers react in a timely manner when requests are created and reduces approval waiting time.Facts and Figures The app eases simple approval and rejection tasks for managers and speeds decision making and responsiveness by reducing HCM workflow process time. Role: Manager Target segment: HCM LoB, cross industries Features and Capabilities Version: 2.2  Receive notification of HCM-related requests. Planned availability: March 2012  View HCM requests and details awaiting approval. Sybase Unwired Platform 2.1; SAP  View team calendar showing other absences during requested Prerequisites: NetWeaver Gateway 2.0; SAP ERP 6.0 leave period.  Approve or reject HCM requests. iPhone, iOS 4 or higher, RIM BlackBerry Mobile device support: Device, OS 5.0, 6.0 Video: http://youtu.be/4GBrGTekQk0 This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is © 2011 SAP AG. All rights reserved. Updated: 3Apr2012 provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 88
  • 73. SAP Interview Assistant Typical Business Challenges  Managers who spend time on the road have limited access to their computers and can‟t easily access candidate data.  Recording interview notes manually is cumbersome and can result in delays, lengthening the recruiting cycle. Mobile Business Impact SAP Interview Assistant mobile app lets busy managers simply pick up their tablet PCs and quickly reference interview preparation notes and candidate information. As the interview progresses, they can complete all the necessary information required by HR. The app helps managers review candidate information, prepare notes, and record interview results. They can provide immediate, Facts and Figures detailed candidate feedback to HR, speeding up the recruitment process. Line manager, hiring manager, branch Role: manager Target segment: HCM LoB Features and Capabilities Version: 1.1  Have an overview of open requisitions. Planned availability: December 2011  Display candidates, applications, and resumes. Sybase Unwired Platform 2.1; SAP  Review candidates, and schedule interviews. Prerequisites: NetWeaver Gateway 2.0; SAP ERP 6.0  View candidates documents, add bookmarks, and take notes. Mobile device support: iPhone; iPad  Evaluate candidates before, during, and after interviews.  Record decisions instantly using flexible questionnaires. Video: http://youtu.be/bf8xadz9YWE This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is © 2011 SAP AG. All rights reserved. Updated: 3Apr2012 provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 89
  • 74. SAP Learning Assistant Typical Business Challenges  Learners who are on the move need to consume learning content when not connected or when travelling for their job activity or compliance reasons. Mobile Business Impact The SAP Learning Assistant mobile app enables on-the-go workers to find and consume learning content whenever they need to. With learning made easy, mobile workers can access required course content to quickly address compliance and job requirements. They can take advantage of previously nonproductive time, on the train or waiting for flights, to search and view information about available courses, play podcasts and videos, view content, and even locate classrooms on a map, all on their iPads or iPhones. Features and CapabilitiesFacts and Figures  Browse and search for learning courses. Role: Learners  Display mini-view and detail view of courses. Target segment: HCM LoB  View mandatory, booked, recommended, related, and Version: 1.0 predecessor or follow-up courses. Planned availability: April 2012  Play podcasts, videos, flip-supported ePub files and PDFs, and html-format media types in the native device–supported players. SAP ERP 6.0 or higher; Sybase Unwired  View notifications for course confirmations, cancellations, missing Prerequisites: Platform 2.1.2; SAP NetWeaver Gateway and expired qualifications, and mandatory trainings.  Book, cancel, locate on map, and confirm completion for learning Mobile device support: iPad courses. http://www.youtube.com/watch?v=YuvM4  Download learning content and play it offline. Video oMW1Xg This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is © 2011 SAP AG. All rights reserved. Updated: 3Apr2012 provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 90
  • 75. SAP Leave Request Typical Business Challenges  Users can only perform leave requests while at their desks in the office, delaying the process.  Paper-based leave requests need to be handed in and entered on paper. Mobile Business Impact With the SAP Leave Request mobile app, employees can create and review leave requests as well as review, edit, and delete existing requests. It eases the creation of leave requests, like reporting sick leave or extending a holiday.Facts and Figures Role: All employees Target segment: HCM LoB; cross industries Version (planned 2.2.0 – March 2012 Features and Capabilities availability): 2.3.0 – May 2012  View overview, details, and status of leave requests. Sybase Unwired Platform 2.1.0/2.1.2; SAP  Create, modify, and delete leave request. NetWeaver Gateway 2.0, support package Prerequisites:  View vacation days available. 2/support package 3; SAP ERP 6.0, support package 15  View team calendar with teammates‟ availability. iPhone, iOS 5.0.x (iPhone, 3GS, 4, 4S; iPad, Mobile device support: iPad2); RIM BlackBerry Device, OS 5.0, 6.0, 7.0 Video http://youtu.be/onEsO7FvCEQ This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is © 2011 SAP AG. All rights reserved. Updated: 3Apr2012 provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 91
  • 76. SAP Manager Insight Typical Business Challenges  Managers and HR business partners and specialists cannot easily access and share data during face-to-face meetings.  Decision making is hampered by lack of up-to-date, pertinent information. Mobile Business Impact With the SAP Manager Insight app for iPad, you can access reports and employee profiles anywhere at any time. The app allows HR business partners, HR specialists, and managers to prepare for and participate in meetings, enabling collaborative and informed decision making. The app enables the user to track key indicators (for example, headcount, diversity, employee talent by location), influencing talent-Facts and Figures related decisions. Customers can more easily access their own BI reports and use personalized variants. Role: HR business partners, HR specialists, managers Features and Capabilities Target segment: HR LoB  Access key performance indicators and relevant reports in the Version: 1.1 moment. Planned availability: December 2011  Search for and add employees to display their employee profiles. Sybase Unwired Platform 2.1; SAP NetWeaver  View employee profile – compensation, job history, Prerequisites: organizational details, location, competencies – by drilling down Gateway 2.0; SAP ERP 604; BI queries into the organization. Mobile device support: iPhone; iPad or iPad 2; iOS 4.x or greater  View report data based on the selected organizational level. Video: http://youtu.be/ztsyysKYliU  View BI reports with the ability to create and save variants. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is © 2011 SAP AG. All rights reserved. Updated: 3Apr2012 provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 92
  • 77. SAP Timesheet Typical Business Challenges  Users have to enter time data using a desktop that may not be accessible, causing delays and inaccuracies. Mobile Business Impact The SAP Timesheet mobile app enables employees to manage their timesheet data from their smartphones, which speeds up mobile timesheet entry, speeding up time capturing and related business processes.Facts and Figures Role: All employees Target segment: HCM LoB, cross industries Features and Capabilities Version (planned 2.2.0 – March 2012 availability): 2.3.0 – May 2012  Create new timesheet entries, and submit for approval. Sybase Unwired Platform 2.1.0/2.1.2; SAP  View approval status. Prerequisites: NetWeaver Gateway 2.0, support package 2/support  Check for overtime and incomplete days. package 3; SAP ERP 6.0, support package 15  Review, modify, and delete existing timesheet entries. Mobile device iPhone, iOS 5.0.x (iPhone 3GS, 4, 4S; iPad, iPad2);  Add and organize favorites, allowing reuse of templates for support: RIM BlackBerry Device, OS 5.0, 6.0, 7.0 multiple days. Video: http://youtu.be/NjhouLtOOco This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is © 2011 SAP AG. All rights reserved. Updated: 3Apr2012 provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 93
  • 78. SAP Travel Expense Approval Typical Business Challenges  Managers need to process travel expenses in a timely manner.  Your company requires accurate billing and reimbursement of expenses. Mobile Business Impact The SAP Travel Expense Approval mobile app enables managers to approve travel expense reports from a mobile device. It lets them react in a timely manner when expense approval workflows are created and reduces approval waiting time. The app eases simple approval or rejection tasks for managers and speeds decision making and responsiveness by reducing travelFacts and Figures expense approval workflow process time. Role: Manager Features and Capabilities Target segment: Finance LoB; cross industries Version: 2.2  Receive notification for travel expense approval work items on a mobile device. Planned availability: April 2012  View list of all travel expense workflow approvals for the Sybase Unwired Platform 2.1; SAP manager. Prerequisites: NetWeaver Gateway 2.0; SAP ERP 6.0  Review expense report details and adherence to company policy. iPhone, iOS 4, iOS 5; RIM BlackBerry  Enter comments, and approve or reject travel expenses. Mobile device support: Device, OS 5.0, 6.0, 7.0 Video: http://youtu.be/TG-8F-0u3c8 This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is © 2011 SAP AG. All rights reserved. Updated: 3Apr2012 provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 94
  • 79. SAP Travel Expense Report Typical Business Challenges  Expense reports are delayed and inaccurate.  Your company is unable to monitor expenses in real time. Mobile Business Impact The SAP Travel Expense Report mobile app enables business travelers to create expense reports from a mobile device. It lets travelers create expense reports directly from charges on their corporate credit card. The app eases the expense reporting process for travelers andFacts and Figures facilitates the monitoring of travel expenses. Role: Business traveler Target segment: Finance LoB; cross industries Features and Capabilities Version: 1.0  View credit card charges. Planned availability: April 2012  Create a travel expense report. Sybase Unwired Platform 2.1; SAP NetWeaver  Add manual and credit card charges to an expense report. Prerequisites: Gateway; SAP ERP 6.0  Add multiple photo attachments to an expense report. Mobile device support: iPhone, iOS 4, iOS 5; BlackBerry, OS 6.0, 7.0  Send a travel expense report for approval.• Video http://www.youtube.com/watch?v=035IcCOrCds This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is © 2011 SAP AG. All rights reserved. Updated: 3Apr2012 provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 95
  • 80. SAP Travel Receipt Capture Typical Business Challenges  Employee productivity is bogged down by admin tasks.  Employees must sort through receipts and scan them into the system after completing a trip. Mobile Business Impact The SAP Travel Receipt Capture mobile app enables business travelers to record their travel expenses from a mobile device. It lets travelers organize receipts and track expenses during their business trips. The app helps travelers reduce their administrative overhead of sorting through receipts and scanning them into the system afterFacts and Figures returning from a business trip. Role: Business traveler Target segment: Finance LoB; cross industries Version: 2.2 Features and Capabilities Planned availability: March 2012  Create travel expense entry. Sybase Unwired Platform 2.1; SAP  Add up to four photo attachments to an expense report. Prerequisites: NetWeaver Gateway 2.0; SAP ERP 6.0  Record voice note of an expense (optional functionality). iPhone, iOS 4, iOS 5; RIM BlackBerry  Send expense entry and attachment(s) to server. Mobile device support: Device, OS 5.0, 6.0, 7.0 Video: http://youtu.be/l_7oVqw4zVQ This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is © 2011 SAP AG. All rights reserved. Updated: 3Apr2012 provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 96
  • 81. LoB Information Technology
  • 82. LoB Finance SAP Customer Financial Fact Sheet SAP Sanctioned-Party List SAP GRC Access Approver SAP Payment Approvals SAP GRC Policy Survey SAP Travel Expense Approval SAP RealSpend SAP Travel Expense Report SAP Travel Receipt Capture
  • 83. SAP Customer Financial Fact Sheet Typical Business Challenges • Sales reps cannot access financial data and customer invoices in real time or directly exchange information with the back office. • Sales reps need to call the back office or accounting team or send e-mails or faxes to collect the required information. Mobile Business Impact The SAP Customer Financial Fact Sheet mobile app lets sales reps check the financial situation of their customers on an iPhone, iPad, or Android device. They can display all relevant data and drill down to single invoices. When running on iPad, the app offers unique collaboration features to improve communication with the accounting back office.Facts and Figures Role: Sales representative Features and Capabilities  Display list of all customers, those classified as critical according Target segment: Sales LoB, finance LoB to predefined rules, and favorites. Version: 3.0 (iOS) and 2.2 (Android)  Display financial details (payments, creditworthiness, and so on) Planned availability: May 2012 for a selected customer, and drill down to a single invoice. SAP ERP 6.0, support package 15 (or higher);  Add notes to customers in back-end ERP system (iPad only). Sybase Unwired Platform 2.1.2; SAP NetWeaver  Record and edit customer disputes (iPad only). Prerequisites: Gateway 2.0, support package 2; SAP Data Quality Management SDK  Take promises to pay for outstanding invoices (iPad only).  Access archived documents related to a customer and stored in Mobile device support: iOS, Android, Samsung Galaxy SII, HTC the back end (iPad only). http://www.youtube.com/watch?v=sN6kM3qv_9c  Store office documents per customer locally on an iPad. Video: This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is © 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, includingMay242012 the implied warranties of merchantability, fitness for a particular purpose, or non-infringement Updated: but not limited to, 99
  • 84. SAP GRC Access Approver Typical Business Challenges  Companies need an aligned approach to access approval across their SAP software environments, improving efficiency while reducing access risks. Mobile Business Impact The SAP GRC Access Approver mobile app lets managers review and approve time-sensitive and operational-critical access requests using their Apple iPhones, allowing authorized employees to gain access to systems and continue their work in a timely manner.Facts and Figures Role: Line manager Features and Capabilities Governance, risk, and compliance (GRC) and Target segment:  Display lists of user and firefighter access requests. cross lines of business (LoB)  Review user and firefighter access requests, with access details. Version: 2.1  Review risks associated with a request (if risk analysis has Planned availability: January 2012 already been performed). SAP Data Quality Management SDK; Sybase  Call or e-mail users to request additional information. Prerequisites: Unwired Platform 2.1; SAP NetWeaver Gateway  Add comments before approving or rejecting requests. technology  Forward requests to people in your contacts list in cases in which Mobile device support: iPhone 4.x further analysis and simulation is needed. Video: http://youtu.be/o0fA_ERAjN0 This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. Updated: 3Apr2012 provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 100
  • 85. SAP GRC Policy Survey Typical Business Challenges  Employees need to review and acknowledge policy changes on the go.  Employees need a better understanding of policies. Mobile Business Impact The SAP GRC Policy Survey mobile app lets sales managers keep track of the latest policy changes within their organization sand complete policy-related surveys using a Blackberry Playbook tablet.Facts and Figures Role: Employee Features and Capabilities Target segment: GRC LoB  Display relevant policies, with new or updated policies clearly flagged. Version: 1.0  Display policy details, and acknowledge policy receipt. Planned availability: October 2011  Display surveys, with new surveys clearly indicated. SAP Data Quality Management SDK; Prerequisites:  Complete surveys, answering questions using a convenient touch SAP NetWeaver Gateway interface. Mobile device support: Blackberry PlayBook  Submit completed surveys. http://youtu.be/KKra3Dp3fng Video: This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is © 2011 SAP AG. All rights reserved. Updated: 3Apr2012 provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 101
  • 86. SAP RealSpend Typical Business Challenges  Managers are unable to easily access all (structured and unstructured) spend information – anytime, anywhere  Need to rely on others to insure information is up-to-date, in order to avoid being surprised by expenses or budget shortfalls  Lack contextual information at hand to make financial decisions Mobile Business Impact Companies are increasingly adopting mobile devices to provide employees quick access to information needed to run the business. SAP RealSpend helps these companies empower managers to: manage their budget more effectively, spend strategically and identify expense issues quickly, by providing an easy-to-use self- service mobile application that delivers meaningful, actionable insights into spend data.Facts & Figures• Role: Line Manager with budget responsibility Features and Capabilities• Target Segment: Finance Line of Business  Get real-time budget and spend information anywhere, any time• Version: Version 1 with an app that‟s powerful and simple to use• Planned Availability: July 10 2012  Analyze and benchmark detailed spending data by department, ECC 6.0, Sybase® Unwired Platform 2.1.2, project or expense type over any time period• Prerequisites: SAP NetWeaver® Gateway 2.0  Receive alerts to identify spending issues and communicate quickly with team members to resolve them• Mobile Device Support: iPad This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is © 2011 SAP AG. All rights reserved. Updated: 2May2012 provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 102
  • 87. SAP Sanctioned-Party List Typical Business Challenges • Provides on-the-go access to details of high priority compliance exceptions (e.g. $10M blocked orders) to allow compliance managers to remediate these issues and prevent business impact.  Extends GTS compliance screening to high-risk compliance areas underserved by GTS due to impracticality of desktop access. Mobile Business Impact Allows compliance managers to remediate high priority, time sensitive compliance issues anytime, anywhere. It also extends SPL Screening beyond the desktop to security guards and visitor sign-in kiosks.Facts & Figures Trade Compliance Manager, Security• Role: Features and Capabilities Guard, Receptionist All Industries. Particular interest in High  Review and resolution of blocked business partners.• Target Segment: Tech and A&D  Review and resolution of blocked documents• Version: 1.0.0  Ad-hoc SPL screening for receptionists, security guards and• Planned Availability: July 2012 remote account executives Sybase® Unwired Platform 2.1; SAP  Mobile optimized SPL Master Fact Sheet• Prerequisites: NetWeaver® Gateway 2.0; SAP GTS 10.0 SP10 (or higher)• Mobile Device Support: Apple iOS This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is © 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including29May2012 the implied warranties of merchantability, fitness for a particular purpose, or non-infringement Updated: but not limited to, 103
  • 88. SAP Payment Approvals Typical Business Challenges  Financial executives can only approve payments at their desks in the office, delaying the process.  Financial executives do not receive notifications of new payments to be approved, delaying the process. Mobile Business Impact The SAP Payment Approvals mobile app lets cash managers and financial executives see payment batches in their work lists that need approval. They can use an iPhone to check and approve or reject these payments at any time (for example, while traveling). They can select one and drill down to the various payments andFacts and Figures invoices. Cash manager, financial executive, group Role: Further information is contained in the list of additional approvers treasurer and the batch history. Target segment: Financials LoB Version: 2.1 Features and Capabilities Planned availability: December 2011  View a list of all payment batches for your approval and all Sybase Unwired Platform 2.1; SAP NetWeaver payment batches recently processed by yourself. Gateway 2.0; SAP ERP application, enhancement  Display payment batch details, such as payer, payment amount, Prerequisites: package 4; SAP Bank Communication bank account, batch status, and payment list. Management application  View a list of previous and alternative approvers, including a way iPhone 3GS; iPhone 4; iPod touch – third and to contact them. Mobile device support: fourth generation (minimum iOS: 4.3.3)  Approve or reject the payment batch. Video: http://youtu.be/Cn4HNXEYHgo This presentation and SAP„s strategy and possible future developments are3Apr2012 Updated: subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 104
  • 89. SAP Travel Expense Approval Typical Business Challenges  Managers need to process travel expenses in a timely manner.  Your company requires accurate billing and reimbursement of expenses. Mobile Business Impact The SAP Travel Expense Approval mobile app enables managers to approve travel expense reports from a mobile device. It lets them react in a timely manner when expense approval workflows are created and reduces approval waiting time. The app eases simple approval or rejection tasks for managers and speeds decision making and responsiveness by reducing travelFacts and Figures expense approval workflow process time. Role: Manager Features and Capabilities Target segment: Finance LoB; cross industries Version: 2.2  Receive notification for travel expense approval work items on a mobile device. Planned availability: April 2012  View list of all travel expense workflow approvals for the Sybase Unwired Platform 2.1; SAP manager. Prerequisites: NetWeaver Gateway 2.0; SAP ERP 6.0  Review expense report details and adherence to company policy. iPhone, iOS 4, iOS 5; RIM BlackBerry  Enter comments, and approve or reject travel expenses. Mobile device support: Device, OS 5.0, 6.0, 7.0 Video: http://youtu.be/TG-8F-0u3c8 This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is © 2011 SAP AG. All rights reserved. Updated: 3Apr2012 provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 105
  • 90. SAP Travel Expense Report Typical Business Challenges  Expense reports are delayed and inaccurate.  Your company is unable to monitor expenses in real time. Mobile Business Impact The SAP Travel Expense Report mobile app enables business travelers to create expense reports from a mobile device. It lets travelers create expense reports directly from charges on their corporate credit card. The app eases the expense reporting process for travelers andFacts and Figures facilitates the monitoring of travel expenses. Role: Business traveler Target segment: Finance LoB; cross industries Features and Capabilities Version: 1.0  View credit card charges. Planned availability: April 2012  Create a travel expense report. Sybase Unwired Platform 2.1; SAP NetWeaver  Add manual and credit card charges to an expense report. Prerequisites: Gateway; SAP ERP 6.0  Add multiple photo attachments to an expense report. Mobile device support: iPhone, iOS 4, iOS 5; BlackBerry, OS 6.0, 7.0  Send a travel expense report for approval.• Video http://www.youtube.com/watch?v=035IcCOrCds This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is © 2011 SAP AG. All rights reserved. Updated: 3Apr2012 provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 106
  • 91. SAP Travel Receipt Capture Typical Business Challenges  Employee productivity is bogged down by admin tasks.  Employees must sort through receipts and scan them into the system after completing a trip. Mobile Business Impact The SAP Travel Receipt Capture mobile app enables business travelers to record their travel expenses from a mobile device. It lets travelers organize receipts and track expenses during their business trips. The app helps travelers reduce their administrative overhead of sorting through receipts and scanning them into the system afterFacts and Figures returning from a business trip. Role: Business traveler Target segment: Finance LoB; cross industries Version: 2.2 Features and Capabilities Planned availability: March 2012  Create travel expense entry. Sybase Unwired Platform 2.1; SAP  Add up to four photo attachments to an expense report. Prerequisites: NetWeaver Gateway 2.0; SAP ERP 6.0  Record voice note of an expense (optional functionality). iPhone, iOS 4, iOS 5; RIM BlackBerry  Send expense entry and attachment(s) to server. Mobile device support: Device, OS 5.0, 6.0, 7.0 Video: http://youtu.be/l_7oVqw4zVQ This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is © 2011 SAP AG. All rights reserved. Updated: 3Apr2012 provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 107
  • 92. Backup
  • 93. McKesson Runs Better with SAP Mobile SolutionsQUICK FACTS Industry Key BenefitsMcKesson Corporation, a Fortune 35  Pharmaceutical  Calls for delivery errorscorporation, is the world‟s largest supplymanagement and healthcare information Distribution dropped to nearly zerotechnology company. Distribution is a  Imaging costs have beencritical component of McKesson‟s Challenges andbusiness, and its pharmaceutical eliminateddistribution business serves over 30,000 Opportunities  Reduced legal claims bycustomers through 32 distribution  Streamline deliverycenters with over 2,600 drivers. 50%McKesson wanted to replace its paper- process by replacingbased delivery process with an paper-based process  Reduced delivery claimsautomated system using mobile devices by 30%in order to improve customer service with an automatedlevels, while reducing costs and system using rugged  Reduced late andimproving productivity. mobile devices for drivers incomplete deliveries  Management reports are Solution“Automating our supply chain processes with now available to trackSybase and mobile devices dramatically  Sybase Unwired delivery performanceimproved our delivery accuracy. A major benefit Platform*of the mobile delivery solution is its ability to  Customers can accesseasily integrate with our existing back officesystems using open standards. This accelerated same day packageour time to market and had a positive effect oncustomer satisfaction.” tracking informationTom Magill - VP, Logistics Technologies This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is © 2011 SAP AG. All rights reserved. *Formally Branded iAnywhere provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 109
  • 94. US Foodservice Runs Better with SAP Mobile SolutionsQUICK FACTS Industry SolutionUS Foodservice is one of the largest  Foodservice Distribution  Sybase Unwired Platform*food distributors in America, U.S.Foodservice runs a $20 billion dollar  Sybase Afaria*enterprise that serves more than 250,000 Challenges andcustomers including restaurants, Opportunitieshospitals, hotels, schools andgovernment institutions. The company‟s  Deliver access to existing Key Benefitssales force of 5,000 territory managers applications without  Application sessions keptvisits these customers to sharepromotion information, take orders and modification to field sales alive through wirelesssubmit them for fulfillment. To give the representatives coverage gaps andmanagers reliable, real‐time connectivityfrom customer sites, U.S. Foodservice  Provide persistent suspend and resumeadopted the Mobility XE mobile VPN as connections to applications cyclesthe foundation for a best‐of‐breedsolution. It allowed the company to tap and data  Users access networksreal‐time data to improve service andrecoup 1.1 million productive hours to  Offer a seamless solution so and applications withoutdevote to sales efforts. users do not need to learn complex logins and new logins or change configurationsʺWith the traditional VPN solution we hadbefore, if connectivity was lost for even a network configurations  1.1 million productivemoment, the application would shut down. … hours recoupedSybase provides our sales reps with aconstant connection to the applications they  $800,000 saved on printedneed.” materials and distributionDaniel Corcoran - Manager , Client Services This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is © 2011 SAP AG. All rights reserved. *Formally branded iAnywhere provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 110
  • 95. Complexity grows fast Development tools and TCD Mobile App Device Lifecycle and Management back-end diversity Development Device choice Databases Ease of Software useApplications Web Services Apps and more apps IT Device Management Security TCO and Configuration This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 111
  • 96. Bringing order to chaos Create Connect Eclipse Heterogeneous data sources Consume Heterogeneous mobile devices BlackBerry Databases iPhone Sybase Unwired iPad Web Services Platform Windows Software Windows MobileApplications Management Console Control Device and server management and security This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 112