Fuel Competitive Advantage in WholesaleDistribution Using Mobile SolutionsZiv Baum, Mike Thornton,SAP‟s Wholesale Distribu...
Key trends shaping the wholesale distribution industry           Growth                                     Labor producti...
The resulting drivers         Suppliers                                               Workforce                           ...
Successful distributors…       Recognize their people are mobile and their customers are       expecting an always-on serv...
Successful distributors…Harness the power of mobile solutions    Enable self-service                                  Rapi...
Mobile apps for core business processesOffer the right product mix, at the right price, and deliver it on time       Procu...
Mobile analytics appsTransform the way decisions are being madeExecutive                                                  ...
Mobile solutions virtualize your business                                                                          connect...
…and accelerate decision making…                    Respond instantly to changing market                                  ...
Mobile solutions transform business                                Business                                               ...
Most complete portfolio of apps for the wholesaledistribution industryAnd rapidly growing…               Liquid Insights b...
SAP ERP Customer Order Entry                                                                                              ...
Liquid Decisions                for Sales Call Preparation and Order Entry                 Development Partner: Liquid Ana...
This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at a...
This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at a...
This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at a...
This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at a...
This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at a...
This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at a...
This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at a...
This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at a...
This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at a...
This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at a...
This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at a...
This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at a...
Industry’s most comprehensive portfolio - SAP mobilityplatform, services, and applicationsEnd-to-end Solution from SAP    ...
Analysts on SAP mobile solutions                                                                                          ...
Wholesale Distribution Mobility Trends     The industry is going mobileRecent surveys by Modern Distribution Management, a...
Success stories                                  A food distribution company has kick-started its mobility transformation...
SAP mobile value proposition for distributorsVirtualize, accelerate and transform  1                                    2 ...
How can SAP work with you?                                                                          Like to learn more abo...
Thank You!Questions?Ziv Baumziv.baum@sap.comMike Thorntonmike.thornton@sap.com
Appendix
Customer
myOrders                   Development Partner: ExpertIG                                                                  ...
SAP ERP Customer Order Entry                                                                                              ...
Sales
Liquid Decisions                for Sales Call Preparation and Order Entry                 Development Partner: Liquid Ana...
Mobile Sales                For SAP ERP                 Development Partner: msc mobile                                   ...
SAP Material Availability                Development: SAP, Contact: Andreas Kraft (andreas.kraft@sap.com)                 ...
SAP ERP Order Status                Development: SAP, Contact: Susanne Cecil (susanne.cecil@sap.com)                      ...
SAP Customer Financial                 Fact Sheet                 Development: SAP, Contact: Meyer Helga (helge.meyer@sap....
Delivery
Order Adjustment                   Development Partner: Neoris                                                            ...
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions
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Transform your business by enabling in-the-moment sales order creation and increase field sales productivity using sales call preparation apps.

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Fuel Competitive Advantage in Wholesale Distribution Using Mobile Solutions

  1. 1. Fuel Competitive Advantage in WholesaleDistribution Using Mobile SolutionsZiv Baum, Mike Thornton,SAP‟s Wholesale Distribution Industry Business Unit, September 2012 Confidential
  2. 2. Key trends shaping the wholesale distribution industry Growth Labor productivity M&A activities Global supply chain Surging commodity  Efficient logistics  Strategic consolidation  Low freight costs prices  Sophisticated IT  Financial acquisitions  Foreign good prices Soaring consumption infrastructure  Based on sector and  Visibility and Global economy  15% improvement region accessibility M&A activity between 1999-2009*  Family companies ready  Offshore manufacturing Direct-to-consumer  Aging workforce to be acquired of US companies sales channels are a double-edged sword*Data from the Franzt Group This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 2
  3. 3. The resulting drivers Suppliers Workforce Customer Management Screen suppliers to  Improve productivity, in  Offer new products and  Timely, reliable and reduce supply chain and outside the services relevant analytics risks warehouse  Offer better service  Visibility into customers, Identify new products  Transfer knowledge  Provide better visibility workforce and supply and suppliers, based on  Train to support new chain  Adopt new sales customer demand technologies  Take advantage of new channels, online and Move up (private label)  Onboard younger mobile growth opportunities: and down (sell direct to generations – and services, products and  Expend to new consumer) the value accommodate their M&A geographies chain needs  Monitor costs and weed  Integrate acquired out value-destructing companies revenue This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 3
  4. 4. Successful distributors… Recognize their people are mobile and their customers are expecting an always-on serviceThey empower stakeholders with mobile solutionsSales force Delivery drivers Customers Managers & executives Always connected  Mobilize business  Real-time on-line  Mobile analytics solutions processes mobile solutions  Access targeted, Access real time,  Respond quicker to  Transform their personalized accurate and relevant issues experience information and data on products and  Provide better down  Support new services mission-critical activity customers and up-stream  Make better decisions Actionable insights at visibility  Respond quickly to the point of contacts emerging opportunities This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 4
  5. 5. Successful distributors…Harness the power of mobile solutions Enable self-service Rapidly analyze Improve sales force Solve customer scenarios for trends, seize productivity, enable issues as they customers, cut opportunities and better service for occur and process service costs and respond faster to customers and sell activities in the gain satisfied changing market more customer location customers conditions Result Result Result Result• Higher customer • Increase revenues • Cross sell and up sell • Save costs satisfaction opportunities • Profitable growth • Higher employee• Lower customer service • Better sales force productivity • Reduce costs and fulfillment costs utilization • Automate manual, labor • Reduce risk• Higher customer • Higher customer intensive processes retention profitability with • Better visibility informed discounting decisions This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is © 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 5
  6. 6. Mobile apps for core business processesOffer the right product mix, at the right price, and deliver it on time Procure Store Sell Deliver Customer Plan & Source Store & Distribute Sell  Negotiate pricing and rebates  Ship and receive  Manage customer relationship  Onboard new suppliers  Handle goods  Manage billing and collection  Identify new products  Manage transportation  Manage chargebacks  Process and manage deliveries  Access product information and  Get proof of delivery availability  Manage returns  Manage customer‟s inventory  Collect payments  Place customer‟s orders  Change orders  Process returns This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 6
  7. 7. Mobile analytics appsTransform the way decisions are being madeExecutive Customer Sales rep Profitability and cost-to-serve  Inventory analysis  Buying trends analysis  Product trends  „Hot‟ products Supplier performance  Billing and spend reports  Quotas, goals and commissions Warehouse performance  Customer/revenue performance Delivery performance Revenue and collections Expense and payables Cash flow This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 7
  8. 8. Mobile solutions virtualize your business connect to enterprise dataMobile enables you to and anytime, anywhere conduct business Access customer information  Submit orders Sales Force Satisfied Access product prices and Efficiency Customer  Get updates on order status availability  Improve replenishment Submit orders process Up-sell and cross-sell Analytics Manage deliveries  Manage leave and travel Change and add to orders requests Delivery Driver Personal Collect proof of delivery and Enablement Productivity  Receive/respond to alerts and payment workflows Process returns  Receive training This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 8
  9. 9. …and accelerate decision making… Respond instantly to changing market Real-time continuous product and conditions customer visibility Shorten decision cycles and work-flows React immediately to Sales Executives Shorten billing/collection cycles customers issues Connected Empower you customers to Delivery Disconnected Service & find the answers they are Provide decision makers with Real-Time Support looking for actionable insights in real time Act on issues faster Introduce new products to the market faster Procurement Warehouse and suppliers Speed up shipments Negotiate terms and conditions faster Automate your warehouse and drive higher productivity This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 9
  10. 10. Mobile solutions transform business Business Employees Break up operational silos Expend up and down the value chain Increase labor productivity, effectiveness and satisfaction Attract younger generation workforce Transform from a commodity to a brand Customers Shareholders This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 10
  11. 11. Most complete portfolio of apps for the wholesaledistribution industryAnd rapidly growing… Liquid Insights by Liquid myOrders by ExpertIG Analytics SAP ERP Customer SAP Material Availability Order Entry Sales Customer SAP ERP Order Status SAP Customer Financial SAP Hana Fact Sheet SAP Mobile Platform Sybase 365 Messaging SAP Workflow SAP Strategy Management Order Adjustment by Neoris SAP Business Objects Proof of Delivery and Mobile BI Collect Payment Driver Executive SAP BusinessObjects Return Processing Explorer Mobile SAP Finance mobile apps  SAP Human Resources  SAP Procurement mobile mobile apps apps This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 11
  12. 12. SAP ERP Customer Order Entry „What is this all about?“ Enables store managers to create new orders for your products from their iPhone to insure the right products are in-stock and on the shelves. With ERP Customer Order Entry, store managers can create new orders by looking for a product in a catalog or by populating it from past orders. Key Pain Points Addressed  Store managers are challenged with ensuring the right products are on the shelves to satisfy his customers today and must react quickly to out-of-stock and changes in demand.  Out-of-stock situations are competitive opportunities, timely response is critical..Facts & Figures Key Product Features Employee at a customer‟s location, in-charge of • A new order can be created on the spot or saved for later• Role: ordering products processing• Target Segment: Wholesale Distribution Industry or any other b2b • Items can be added to the order by using a product catalog scenarios (CPG)  Items can be added to a favorites list, to enable an order template• Planned Availability: Available functionality• Prerequisites: ERP 6.0, SUP 2.1.2, Gateway 2.0 SP03 • Past orders can be used as a template for new orders• Mobile Device Support: Apple iOS • Information on each product is accessible on the mobile device• Demo: Apple‟s App Store • Information on past orders of a specific product is available for managing a more accurate replenishment process• Video: YouTube Updated: July 30 2012 This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is © 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 12
  13. 13. Liquid Decisions for Sales Call Preparation and Order Entry Development Partner: Liquid Analytics „What is this all about?“ Allow your field force to better prepare for a sales call by providing insights about the the customer directly on their mobile device. Visually present customer information, historical orders, and targets for available promotions via Insight Pops enabling salesmen to see new opportunities and increase sales. Key Pain Points Addressed  Many sales calls hinge on limited preparation time and limited time with decision makers  Decision makers often do not have the historical perspective (that is, what did I order last time?) to choose from the available products carried by a wholesaler.Facts & Figures: Key Product Features• Role: Sales and Field support staff  Access issues and customer specific info on the spot to improve customer satisfaction.• Target Segment: Wholesale Distribution Industry  Tailor order guide to a specific customer‟s history and market.• Planned Availability: Available  Suggested order is then approved by the customer and• SAP Technology Stack: SUP 2.1, SAP ERP 6.0, CRM and Afaria recorded.• Mobile Device Support: iPad Liquid Analytics Profile • Headquarters: Jacksonville, FL • Contact: John O‟Sullivan (646) 541-8240, • Phone/email: john.osullivan@liquidanalytics.com This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 26
  14. 14. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 28
  15. 15. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 29
  16. 16. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 30
  17. 17. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 31
  18. 18. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 32
  19. 19. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 33
  20. 20. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 34
  21. 21. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 37
  22. 22. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 38
  23. 23. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 39
  24. 24. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 40
  25. 25. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 41
  26. 26. Industry’s most comprehensive portfolio - SAP mobilityplatform, services, and applicationsEnd-to-end Solution from SAP Employees Customers Support for All Popular Devices SAP Store - Mobile Apps Instant Mobilization Consulting LoB/Industry Apps Customer/Partner Apps Analytics Apps SAP Mobile Platform Presentation Frameworks Full-Service Application Services Afaria PlatformManaged Mobility Foundation Services Backend agnostic RDS SAP DBs 3rd Party Solutions Sybase 365 This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is © 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 42
  27. 27. Analysts on SAP mobile solutions Mobility Report “Mobile Device Management is Dead. Long Live Enterprise Mobile Management” Winners Losers SAP IBM Antenna Oracle Boxtone RIM Magic Quadrant for Mobile Application Development Platforms MDM is Dead – Long Live EMM! Authors: Bill Clark, Ian Finley, Song Chuang Author: Chris Marsh | Co-Authors: Eugene Signorini Gartner, 26 April 2012 ID:G00230529 Yankee Group, June 2012 This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 43
  28. 28. Wholesale Distribution Mobility Trends The industry is going mobileRecent surveys by Modern Distribution Management, a key industry trade journal, determined that mobile technologyis the top emerging area that buyers are interested in pursuing. According to the National Association of Wholesaler Distributors (NAW), of the businesses in this industry 40% will deploy new technology, including mobility, by 2015.Although only 10% of wholesale distributors see themselves as mobility market leaders today, nearly 60% seethemselves fitting into that category by 2015 In Gartners 2012 EXP CIO Survey, mobile technologies in the wholesale distribution industry were ranked as the highest technology priority, ahead of analytics, business intelligence and legacy applicationIn Gartners 2011 IT Spending Survey, wholesale distributors led all 13 industries in theirpercentage of IT budget allocated to smartphones and tablets. By mid-2013, 35% of the workforce is expected to be using personal devices for work-related tasks, with 89% of organizations surveyed already allowing personal device to be used for email.Source: Gartner‟s Market Trends: Interest in Mobility for Wholesale Distribution Leads Other Industries, Published: 26 June 2012, Info-Tech Research Group This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is © 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 44
  29. 29. Success stories  A food distribution company has kick-started its mobility transformation by implementing SAP Mobile Platform. The first app was rolled out to their customers, enabling them to take inventory and to order with a swipe of their finger. The app creates another sales channel and will improve customer stickiness.  A leading healthcare distributor has recently started rolling out productivity apps, such as HR approval and travel expense reporting, to its different divisions in order to create common practices among the divisions.  The distributor also rolled out mobility solutions to improve their supply process with a focus on accurate delivery.  PrimeSource*, a building supplies distributor based in Texas, has purchased SAP Mobile Platform as part of its SAP go-live, anticipating the need for multiple apps for its employees, customers and business partners.  The first app to be rolled out is geared toward sales reps, to facilitate better customer service.  One of the largest wine & spirits distributors in North America has started rolling out a mobile app built on SAP Mobile Platform to its sales force. The app ties together information from CRM and ERP to mobilize the entire sales cycle, from getting ready for a sales call all the way to submitting orders from an iPad.*Source: PrimeSource Press Release, http://www.sap.com/corporate-en/press.epx?pressid=15344 This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 45
  30. 30. SAP mobile value proposition for distributorsVirtualize, accelerate and transform 1 2 3 4 5Virtualize Accelerate your Transform the way Solid roadmap of Backed by scaleyour workforce and decisions you do business enhancements of SAP and partnercustomer and responses Ecosystem The workforce is  Foresee and  Break up  Most complete  Scale to a highly no longer confined respond to operational silos mobile solution in distributed to the desk, control opportunities the industry infrastructure and  Expend up and room, or vehicle  Get ahead of down the value  Easily configurable customer base Mobile experience issues chain packaged apps  An SAP strategic becomes the pillar  Shorten billing and  Increase labor  BYOD supported enterprise-wide collection cycles productivity, by easy to use app  Largest development experience effectiveness and stores effort in the industry  Launch products Customers are satisfaction and services faster expecting this kind  Attract younger of experience generation workforce  Transform from commodity to a brand Click here to download… Mobile Innovation: Thinking Beyond the App This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is © 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 46
  31. 31. How can SAP work with you? Like to learn more about a specific solution?  . . . we can schedule a focused deep dive In the process of formulating your mobility strategy?  . . . we can assist you in the creation of a prioritized mobility roadmap and strategy Need a robust business impact analysis for your mobility investments?  . . . we can work with you to leverage our benchmarking and value engineering capabilities Have an idea for a potential mobility solution?  . . . we can help refine the use cases and potentially explore creation of a prototype This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 47
  32. 32. Thank You!Questions?Ziv Baumziv.baum@sap.comMike Thorntonmike.thornton@sap.com
  33. 33. Appendix
  34. 34. Customer
  35. 35. myOrders Development Partner: ExpertIG „What is this all about?“ Enable a customer of a Wholesale Distribution company to track an order, including order status and expected delivery date. The app can be branded to use the companies specific logo and style. Screen Screen Screen Key Pain Points Addressed Shot Shot Shot  Distributors customer have to call customer service to get information on order status and delivery date, to support short term planning. Key Product Features  Order status and expected delivery date/time are accessible on a mobile deviceFacts & Figures: ExpertIG Profile• Role: Inventory manager at a client location • Headquarters: Naperville IL.• Target Segment: Wholesale Distribution Industry • Contact: Jim Cameron• Planned Availability: Q1 2012 • Phone/email: (908) 310-0119,• Price: In process sales@expertig.com• SAP Technology Stack: SUP 2.1.1, SAP ERP 6.0 • Description : ExpertIG is a global provider of• Mobile Device Support: iPhone (Native), Android (Native) mobility and integration solutions for SAP centric companies.• Demo: Appstore link• Video: ExpertIG website This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 51
  36. 36. SAP ERP Customer Order Entry Typical Business Challenges  Store managers are challenged with ensuring the right products are on the shelves to satisfy his customers today and must react quickly to out-of-stock and changes in demand.  Out-of-stock situations are competitive opportunities, timely response is critical.. SAP Mobile Business Impact Enables store managers to create new orders for your products from their iPhone to insure the right products are in-stock and on the shelves. With ERP Customer Order Entry, store managers can create new orders by looking for a product in a catalog or by populating it from past orders.Facts & Figures Capabilities Employee at a customer‟s location, in-charge of • A new order can be created on the spot or saved for later• Role: ordering products processing• Target Segment: Wholesale Distribution Industry or any other b2b • Items can be added to the order by using a product catalog scenarios (CPG)  Items can be added to a favorites list, to enable an order template €50 + €100 per 1000 orders submitted using the functionality• Pricing: app • Past orders can be used as a template for new orders• Planned Availability: Q3 2012 • Information on each product is accessible on the mobile device• Prerequisites: ERP 6.0, SUP 2.1.2, Gateway 2.0 SP03 • Information on past orders of a specific product is available for• Mobile Device Support: Apple iOS managing a more accurate replenishment process• Demo: App Galery (+Demo script)• Video: YouTube Updated: July 30 2012 This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is © 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 52
  37. 37. Sales
  38. 38. Liquid Decisions for Sales Call Preparation and Order Entry Development Partner: Liquid Analytics „What is this all about?“ Allow your field force to better prepare for a sales call by providing insights about the the customer directly on their mobile device. Visually present customer information, historical orders, and targets for available promotions via Insight Pops enabling salesmen to see new opportunities and increase sales. Key Pain Points Addressed  Many sales calls hinge on limited preparation time and limited time with decision makers  Decision makers often do not have the historical perspective (that is, what did I order last time?) to choose from the available products carried by a wholesaler.Facts & Figures: Key Product Features• Role: Sales and Field support staff  Access issues and customer specific info on the spot to improve customer satisfaction.• Target Segment: Wholesale Distribution Industry  Tailor order guide to a specific customer‟s history and market.• Planned Availability: Q2 2012  Suggested order is then approved by the customer and• Price: SRP $600 per user recorded.• SAP Technology Stack: SUP 2.1, SAP ERP 6.0, CRM and Afaria• Mobile Device Support: iPad Liquid Analytics Profile• Demo: • Headquarters: Jacksonville, FL• Video: • Contact: John O‟Sullivan (646) 541-8240, • Phone/email: john.osullivan@liquidanalytics.com This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 54
  39. 39. Mobile Sales For SAP ERP Development Partner: msc mobile „What is this all about?“ Mobile Sales for SAP ERP enables sales forces to access criritcal business data they need to efficiently serve their customers and manage the entire sales order process in realtime on a mobile device whether in an online or offline capacity. Key Pain Points Addressed  Eliminate all paper and double entry in the sales process.  Provides all information required by the Sales representative on the road to efficiently interact with its customers and take orders. Key Product FeaturesFacts & Figures:  Display, search, edit customer fact sheet  Display, search product catalogue and information• Role: Sales representative  Create new order, calculate pricing, add discount• Target Segment: Wholesale Distribution Industry  View product availability and backorders Version 1.0 Available• Planned Availability:  Confirm delivery date Version 2.0 (Aug. 2012)  Seamlessly integrated with SAP ERP (SD/MM)• Price: 400 EUR / 600 USD per user  Online / Offline capabilities• SAP Technology Stack: Sybase Unwired Platform msc mobile’s Profile• Mobile Device Support: Windows, iOS (Aug 2012), Android (Q4/12) • Headquarters: Montreal & Augsburg(Germany)• Demo: On request • Contact: Eric Fluet https://store.sap.com/sap/cpa/repository/sto• Video: 514-718-8744 / eric.fluet@msc- re/M/index.html#Mobile?pid=9251902 • Phone/email: mobile.com This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 55
  40. 40. SAP Material Availability Development: SAP, Contact: Andreas Kraft (andreas.kraft@sap.com) „What is this all about?“ Enables the user to search for materials and view the details. Material availability and price information on customer base can be provided right away and support the user in his daily requests. Allowing the to make material reservation easy and directly from a mobile device guarantees maximum customer satisfaction. Key Pain Points Addressed  Sales people cannot access material details when in the field  Material price and availability information needs to be provided to customers right away  Unable to make a reservation from a mobile device Key Product FeaturesFacts & Figures:  Search materials• Role: Sales representative, Account executive  View material details• Target Segment: LoB Sales, cross industries  Check customer specific pricing and material availability• Planned Availability: Available  Make a reservation• Price: Price list• SAP Technology Stack: SUP 2.1; Gateway 2.0; SAP ERP 6.0• Mobile Device Support: Apple iPhone OS 5;• Demo: App Gallery• Video: YouTube This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 56
  41. 41. SAP ERP Order Status Development: SAP, Contact: Susanne Cecil (susanne.cecil@sap.com) „What is this all about?“ “Where is my order?” the customer asks the sales rep during a customer visit. The sales rep can track the status of the sales order on the spot. The app addresses a key concern of the customer in a timely and pro-active fashion. The sales rep can check the sales order status at a glance and understand immediately if there are issues. Key Pain Points Addressed  No quick and easy online access to order data  No meaningful overall and shipping status at a glanceFacts & Figures: Key Product Features• Role: Sales representative  Find sales order using the “My Customers” list or directly by order number• Target Segment: LoB Sales  Check status at a glance and understand immediately if there• Planned Availability: Available are issues like a delivery block• Price: Price list  Check the shipping status to see if ordered goods have been issued• SAP Technology Stack: SUP 2.1; Gateway 2.0; SAP ERP 6.0  Call or mail in-house contact to solve issues• Mobile Device Support: Apple iPhone 4.x• Demo: App Gallery• Video: This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 57
  42. 42. SAP Customer Financial Fact Sheet Development: SAP, Contact: Meyer Helga (helge.meyer@sap.com) „What is this all about?“ As a sales representative, you can check the financial situation of your customers on your iPhone, iPad or Android device. You can display all relevant data and drill down to single invoices. When running on iPad, the app offers unique collaboration features to improve communication with your accounting back office. Key Pain Points Addressed • With this app: A sales rep can now access financial data and customer invoices real time on his own. He can directly exchange information with his back office. • Without this app: He needs to call his back office / accounting team or send e-mails or faxes to collect the required information. Information available is not real-time. Key Product FeaturesFacts & Figures:  Display list of all customers, those classified as Critical Role: Sales Representative according to predefined rules, and favorites Target Segment: LoB Sales, LoB Finance  Display financial details (payments, creditworthiness, etc) for Version: 3.0 (iOS) and 2.2 (Android) a selected customer & drill down to single invoice Planned Availability: Available  Add notes to customers in backend ERP system (iPad only) SAP ERP 6.0 SP 15 (or higher), Sybase®  Record and edit customer disputes (iPad only) Prerequisites: Unwired Platform 2.1.2, SAP NetWeaver®  Take promises to pay for outstanding invoices (iPad only) Gateway 2.0 SP 02; SAP Data SDK  Access archived documents related to the customer and Mobile Device Support: iOS, Android, Samsung Galaxy SII, HTC stored in the backend (iPad only) http://www.youtube.com/watch?v=sN6kM3q  Store office documents per customer locally on the iPad Video: v_9c This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is © 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 58
  43. 43. Delivery
  44. 44. Order Adjustment Development Partner: Neoris „What is this all about?“ Delivery drivers would like to have access to up-to-the-minute updated orders, be able to change them based on stock availability and customer‟s requirements, and issue updated invoices while at the customer‟s location Key Pain Points Addressed  Delivery drivers does not have the tools to updated an order on the spot and issue an updated invoice. Key Product Features  Manage stock on truck  Access a list of customers on routeFacts & Figures:  Access customer‟s order• Role: Delivery driver  Add or subtract items from an order• Target Segment: Wholesale Distribution Industry  Get customer approval and issue updated invoice• Planned Availability: Q1 2012 Neoris Profile• Price: In process • Headquarters: Miami, FL• SAP Technology Stack: SUP 2.1, SAP ERP 6.0 • Contact: Sergio Loewenberg• Mobile Device Support: iPad iOS5 or higher (305) 728-6000, • Phone/email:• Demo: iPad demo sergio.loewenberg@neoris.com Neoris is a global business and IT consulting• Video: YouTube Video company that specializes in providing application • Description outsourcing services and solutions and services in support of SAP applications. More information is available at www.neoris.com. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is© 2011 SAP AG. All rights reserved. provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 60
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