SAP Runs SAP: Mobile Overview


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With over 45,000 mobile devices in use, SAP is realizing significant business benefits from mobilizing employees worldwide. SAP's early, aggressive adoption of a winning mobile strategy created a mobile mindset for employees across regions which is driving growth and revenue by increasing collaboration internally and with customers. SAP understands that the workplace of the future is mobile and its internal IT organization welcomed the consumerization of IT trend.

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SAP Runs SAP: Mobile Overview

  1. 1. SAP Runs SAP: Mobile Overview Interview: Run Better, Run Mobile Mike Golz, Senior Vice President and CIO SAP Americas Bill Clark, Global Vice President, Mobile Strategy
  2. 2. © 2013 SAP AG. All rights reserved. 2 Agenda SAP’s Mobile Vision Making SAP’s Vision a Reality SAP Global IT / SAP Runs SAP program  Mobile Device Management @ SAP  Mobile Apps @ SAP Key Takeaways
  3. 3. © 2013 SAP AG. All rights reserved. 3 Mobility is a huge opportunity but how do you start? Native Mobile Web Hybrid HTML5 Feature PhoneSmartphone Kiosk SMS Tethered SyncMCAP MEAP MDM Tablet iOS WebOS Windows Mobile Android BlackBerryOS Symbian MeeGo Apps Gradient Security Scalability On Premise Cloud Open Standards Future-proof Integration APIs BYOD CSS JavaScript UX Connectivity Authentication Augmented Reality NFC mPayments M2M Swipe Transition Animation Gesture Accelerometer GPS LBS Session Management M2M mBanking RDC MMS Enterprise App StoreSDK GeoLocation JavaScript App Cache Local Storage Local Storage Kiosk Sync Reliability LU A Device Management mMoney
  4. 4. © 2013 SAP AG. All rights reserved. 4 Mobile reshapes the internet Internet of Places Internet of People Internet of Content Internet of Things
  5. 5. © 2013 SAP AG. All rights reserved. 5 World’s content is increasingly findable + shared + tagged Digital info created + shared up to 9x in five years Internet Trends D11 Conference May 29, 2013, KPCB pg. 11: Note: * 1 zettabyte = 1 trillion gigabytes. Source: IDC report “Extracting Value from Chaos” 6/11. Amount of global digital information created and shared – from documents to pictures to tweets – grew 9x in five years to nearly 2 zettabytes* in 2011, per IDC. Global Digital Information Created & Shared, 2005 – 2015E DigitalInformationCreated &Shared(zettabytes) 0 2 4 6 8 2005 2007 2009 2011 2013E 2015E
  6. 6. Mobile Security Mobile App Platform Mobile Analytics Mobile Applications Mobile Messaging SAP Mobile The industry’s most comprehensive portfolio
  7. 7. © 2013 SAP AG. All rights reserved. 7 SAP global IT today: Driving innovation at SAP Global IT provides business solutions and infrastructure services for SAP • Global, single-instance business systems • Some of the largest SAP Business Suite implementations • Global scale: 70 countries, 251 locations, 70,000+ users • SAP MaxAttention services customer Thought leader for IT-driven innovation and best practices • Always SAP’s first ramp-up customer: “SAP Runs SAP” • Co-innovation for in-memory technology and mobile business solutions
  8. 8. © 2013 SAP AG. All rights reserved. 8 SAP Runs SAP Bringing innovation to life with 100 projects and 5% of the IT project portfolio Database / Technology Cloud MobileApplications Analytics SAP HANA
  9. 9. © 2013 SAP AG. All rights reserved. 9 Enterprise mobility – internal objectives Mobile mindset Device-agnostic platform Mobilize the workforce Industry Mobile Role model Lifestyle is Workstyle - The workplace of the future is mobile “Anytime, Anywhere, Any Device”
  10. 10. © 2013 SAP AG. All rights reserved. 10 Mobilizing the business 13,500+ Phones 25,000+ iPads 27,000+ iPhones 6,000+ Samsung Smartphones & Tablets First pilots with Windows 8 5,100+ private devices (incl. in #’s ) BYOD 71,000+ Devices
  11. 11. © 2013 SAP AG. All rights reserved. 11 SAP Mobile technology explosion: 4x in 3 years High priority from the market and customer Technology PC Business Mobile Business ~100,000 Devices managed by SCCM + BES 2010 2011 20122009… 2013 ~24,000 ~19,000 >50,000 ~15,000 Devices managed by Afaria BES BlackBerry devices managed
  12. 12. © 2013 SAP AG. All rights reserved. 12 SAP Mobile Solution centers The Genius Bar of the enterprise Get advice, train, and try out TRAINING AREA SAP EXPERIENCESHOW ROOM USE CASES NEW SUPPORT MODEL In a survey of 350 companies, about one percent of organizations said they have fully implemented this model. Forty-two percent of organizations say they're currently planning this or in the process of implementing. They want to build some form of walk-in support. By 2016, we think about 25 percent of organizations will have these types of interfaces – CIO Magazine March 2013  Bangalore  Buenos Aires  Dublin (CA)  Johannesburg  London  Netherlands  Newtown Square  Palo Alto  Paris Capital  Paris Defense Plaza  Paris Levallois  Sao Paulo  Shanghai  Singapore  Sydney  Tokyo  Vancouver  Walldorf
  13. 13. © 2013 SAP AG. All rights reserved. 13 Bring Your Own Device (BYOD) global perspective Over 5,000 devices deployed worldwide African Region Argentina Australia Brazil Canada ChinaGermany Hong Kong India Indonesia Japan Korea Malaysia New Zealand Philippines Singapore Taiwan Thailand USA Venezuela
  14. 14. © 2013 SAP AG. All rights reserved. 14 BYOD blueprint Key requirements and stakeholders involved Communication • Senior Executive • Communication to employees Finance • Reimbursement approach • Contract obligations • Tax implications IT • Manage with Afaria • Meet SAP Mobile Security requirements HR • Clear procedures • HR team trained Legal • Privacy laws • Country regulations • Litigation requirements
  15. 15. © 2013 SAP AG. All rights reserved. 15 Mobile Apps for internal use Status: June 7, 2013 62 Apps productive in the App Gallery • 18 Standard apps • 36 Custom-built apps* • 8 3rd party apps 16 Apps currently in implementation • 4 Standard apps • 11 Custom-built apps • 1 3rd party app 7 Apps in planning for implementation • 3 Standard apps • 4 Custom-built apps
  16. 16. © 2013 SAP AG. All rights reserved. 16 Mobile Apps for internal use – Categories Information Internal & external news, Social Media, Collaboration, Meeting Management Sales Customer Relation Management, Pricing, Customer Information, Product Presentation, Partner Management, Opportunity Browsing Productivity / Processes Document Management, Requests and approvals in Purchasing and Personnel (HR) Travel Expenses, Travel Receipt Capture, Time Entry, Carpooling Executive Management Revenue, Pipeline, Finance, Assets, Personnel Information, Risk Reporting, Staffing
  17. 17. © 2013 SAP AG. All rights reserved. 17 Key takeaways Ensure proper security and encryption Consumerization and BYOD are here to stay Access performance as easy as email Learn from consumer innovation in the enterprise Embrace a "mobile first" mindset Make your end users a core part of your design process
  18. 18. © 2013 SAP AG. All rights reserved. 18 External acknowledgement Execution of global IT´s strategic core elements are paying off! Social Media Efficiency ProgramInnovation People European IT Workplace Green IT Best Practice Award Most Social CIOMIS Asia IT Excellence Award Computerworld´s Best Places to Work in IT Best Green Idea Award German Sustainability Award German Innovation Award for SAP HANA Data Center Energy Efficiency Premium Certificate Global Delivery Program IT GovernanceBusiness Transformation/ Customer Focus Enterprise Architecture European CIO of the Year 2012 IT Architecture Award of Excellence IAOP Outsourcing Award IT Strategy Award
  19. 19. Contact SAP Runs SAP: #SAPrunsSAP • Portal Page • SAP Runs SAP JAM page Question & Answer Customer Engagement Requests Eileen Butler
  20. 20. © 2013 SAP AG. All rights reserved. 20 SAP’s vision: Evolution of mobility Ad Hoc Mobility  BYOD  Minimalist MDM  Security: Obfuscation  Mobile Web Centric  Disjointed Mobile AD Basic Mobility  Full Suite MDM  App Stores  Security: Policy Driven  MADP  Mobile Application Suite Optimized Mobility  TCO-driven: TEM  MCM  Security: MAM/Containers  Managed AD blend – Native, Web, Hybrid, Meta-data  Portal Integration Multichannel  M2M  Connected Hub  Security: Virtualization 2.0  Ensemble Programming:  N-Screen Intent Driven Mobility  Media-integration  Context-aware UX provisioning  Model-driven Security  Orchestration: B2C- M2M-B2E  Precision HANA- enabled Applications
  21. 21. SAP Store SAP Business Suite LoB/Industry/IoT Apps Consumer Apps Analytic Apps SAP Mobile Platform Presentation Frameworks Application Services Foundation Services SAP Services Managed Mobility Strategy Services Implementation Services RDS SAP App Dev Tools Things 3rd Party Applications SAP HANA Other Databases SAP Mobile Secure Device Management Apps Management Content Management SAP M2M Platform Business Intelligence Connectivity SAP Mobile Services Engagement & Insights IP-Based Services RCS/SMS/MMS Services Third Party App Dev Tools Data Aggregation SAP end-to-end mobile solution
  22. 22. Contact SAP Runs SAP: Thank You! Customer Engagement Requests Eileen Butler #SAPrunsSAP • Portal Page • SAP Runs SAP JAM page
  23. 23. © 2013 SAP AG. All rights reserved. 23 Legal disclaimer All information contained in this presentation is provided under NDA The information in this document is confidential and proprietary to SAP and may not be disclosed without the permission of SAP. This document is not subject to your license agreement or any other service or subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation and SAP's strategy and possible future developments, products and or platforms directions and functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information on this document is not a commitment, promise or legal obligation to deliver any material, code or functionality. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This document is for informational purposes and may not be incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.
  24. 24. © 2013 SAP AG. All rights reserved. 24 © 2013 SAP AG. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. National product specifications may vary. These materials are provided by SAP AG and its affiliated companies ("SAP Group") for informational purposes only, without representation or warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries. Please see for additional trademark information and notices.