BYOD: Enabling Mobility for AllJosh Bentley, SAP Mobility Center of Excellence@bentley_joshJune 2012
AgendaCase Study: BYOD at SAPBeyond Mobile Device ManagementIt’s all about the Apps: Mobile App Use Cases© 2012 SAP AG. Al...
Consumerization of IT is the new innovation driver                                           Social media          Faceboo...
SAP runs SAP: enterprise mobility internal objectives    Mobile mind-set                   Device-agnostic   Mobile sales ...
SAP runs SAP: pillars of a device-agnostic enterprise mobilitystrategy                                         Device mana...
SAP Runs SAP: mobile devices managed by SAP Afaria                                      20,000 phones;    18,000 iPads    ...
BYOD: Key requirements and stakeholders involved Legal                                HR                   Finance        ...
Crisis Management:BYOD Helped SAP Japan Keep Running in the Face of Disaster “Immediately after the disaster, it took a fe...
Current StatusBYOD @ SAP Global Perspective          SAP Canada                                SAP Germany                ...
BYOD Policy Guidebook                                      Get your copy today!                                      • Pol...
Evolving mobile environment implications  Telecom expense                     Data loss              Application          ...
Enterprise mobility management with SAP Afaria            Ordering through             Self-activation             Deploym...
Enterprise mobility management with SAP Afaria            Ordering through             Self-activation             Deploym...
Personal to enterprise ready in minutesNot safe for the enterprise                                Safe for the enterprise ...
Simple, targeted administrative experience                                       Administrative UI   Analytics            ...
Most popular mobile apps        People productivity                            Process                Analytics           ...
Its all about the apps: two stages of mobile       Business value                 Productivity   Engagement       Innovati...
Mobile app use cases: Four paths to transformation         High                                                           ...
1. Reporting enhancers            Next-gen publishing       Mobile analytics   Expert engagement© 2012 SAP AG. All rights ...
2. Knowledge enhancers               Parts availability     Paperless cockpit© 2012 SAP AG. All rights reserved.          ...
3. Workflow enhancers                   LOB approvals      Retail execution   Real-time                                   ...
4. Transaction enhancers                        Data capture   Mobile couponing   Remote deposit capture© 2012 SAP AG. All...
Success with our Mobile Strategy                                                                  It takes only           ...
Key takeawaysThe confluence of mobile, cloud, and in-memory is a once-in-a-generation event.Embrace a                     ...
Josh BentleyJosh.bentley@sap.com@bentley_josh
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BYOD: Enabling Mobility for All

  1. 1. BYOD: Enabling Mobility for AllJosh Bentley, SAP Mobility Center of Excellence@bentley_joshJune 2012
  2. 2. AgendaCase Study: BYOD at SAPBeyond Mobile Device ManagementIt’s all about the Apps: Mobile App Use Cases© 2012 SAP AG. All rights reserved. 2
  3. 3. Consumerization of IT is the new innovation driver Social media Facebook, Twitter Thick manuals Usability Zero training Enterprise Consumer Company BlackBerry BYOD: bring your Tablets and smartphones own device Information Static charts and tables Interactive and real time consumption Helpdesk Support model Genius bar and peer Workstation Workplace Anytime, anywhere© 2012 SAP AG. All rights reserved. 3
  4. 4. SAP runs SAP: enterprise mobility internal objectives Mobile mind-set Device-agnostic Mobile sales force Role model platform© 2012 SAP AG. All rights reserved. 4
  5. 5. SAP runs SAP: pillars of a device-agnostic enterprise mobilitystrategy Device management Application management Governance Security Applications road map User experience framework Technology infrastructure Architecture framework© 2012 SAP AG. All rights reserved. 5
  6. 6. SAP Runs SAP: mobile devices managed by SAP Afaria 20,000 phones; 18,000 iPads 1,000 Samsung Evaluation evaluating 11,000 iPhones smartphones/ 2012 PlayBook tablets© 2012 SAP AG. All rights reserved. 6
  7. 7. BYOD: Key requirements and stakeholders involved Legal HR Finance IT Communication • Privacy laws • Clear procedures • Reimbursement • Management with • Senior executive • Country • HR team trained approach SAP Afaria, custom • Communication to regulations • Contract for BYOD employees • Litigation obligations • Support for device requirements • Tax implications • SAP security requirements© 2012 SAP AG. All rights reserved. 7
  8. 8. Crisis Management:BYOD Helped SAP Japan Keep Running in the Face of Disaster “Immediately after the disaster, it took a few weeks before the authorities could confirm that ourbuilding in Tokyo was safe. The 900 SAP people who work in that building had to work from home, with limited connections.” - Ayumi Sato, IT Manager, SAP JapanCIO approval received for emergency rollout of personaldevices to SAP Japan employees130 personal devices enrolled within days leveraging Afaria, forfull access to SAPVery positive feedback from SAP Japan executive teamEffectiveness of rapid response demonstrates the value ofBYOD to many customers in Japan and around the globe© 2012 SAP AG. All rights reserved. 8
  9. 9. Current StatusBYOD @ SAP Global Perspective SAP Canada SAP Germany S. Korea SAP America China Japan India SG NZ Brasil South Africa Australia Current locations Future locations
  10. 10. BYOD Policy Guidebook Get your copy today! • Policy Guidebook created by SAP Global IT • Helps guide your decision making process by asking the right questions and giving experienced answers • Visit the SAP table© 2012 SAP AG. All rights reserved. 10
  11. 11. Evolving mobile environment implications Telecom expense Data loss Application End-to-end security management prevention management governance BYOD brings Mobile data in a Application lifecycle Existing compliance growing landscape of speed management models must unpredictable costs. and adoption is hard threatens ROI. co-exist with new to account for. mobility security needs.© 2012 SAP AG. All rights reserved. 11
  12. 12. Enterprise mobility management with SAP Afaria Ordering through Self-activation Deployment Support through online shop through SAP Afaria through SAP Afaria Web 2.0 Security  Enforcement of password settings  Reporting to ensure compliance  Application-level control  Push Wi-Fi and virtual private  Access control  Remote lock and wipe network certificates© 2012 SAP AG. All rights reserved. 12
  13. 13. Enterprise mobility management with SAP Afaria Ordering through Self-activation Deployment Support through online shop through SAP Afaria through SAP Afaria Web 2.0 Security  Enforcement of password settings  Reporting to ensure compliance  Application-level control  Push Wi-Fi and virtual private  Access control  Remote lock and wipe network certificates© 2012 SAP AG. All rights reserved. 13
  14. 14. Personal to enterprise ready in minutesNot safe for the enterprise Safe for the enterprise Lacking enterprise controls Enterprise control  No security  Power-on password  No app management  Enterprise app portal fully configured  No enterprise app portal  Certificates for SSO, Wi-Fi, VPN, and e-mail deployed  No certificates  Apps enabled for not-touch configuration  Policies automatically deployed Simple enrollment takes users from unmanaged device to fully controlled device.© 2012 SAP AG. All rights reserved. 14
  15. 15. Simple, targeted administrative experience Administrative UI Analytics On-the-go API • ERP One-size administration • Automation does not fit all. • Managed service© 2012 SAP AG. All rights reserved. 15
  16. 16. Most popular mobile apps People productivity Process Analytics Shopping cart SAP BusinessObjects SAP StreamWork CRM@SAP sales approval Explorer SAPPHIRE NOW Jive Mobile VP dashboard Experience Adobe Connect SAP speaker Customer briefing Mobile BI (SAP Connect) Financial fact SAP box Partner matrix sheet Foundation Single sign-on iPass PGP Viewer SAP Afaria RSA SecurID Gallery launcher© 2012 SAP AG. All rights reserved. 16
  17. 17. Its all about the apps: two stages of mobile Business value Productivity Engagement Innovation approach Deductive Inductive Mobile technology Substitution Net-new Complexity Low High Systems interoperability Low High© 2012 SAP AG. All rights reserved. 17
  18. 18. Mobile app use cases: Four paths to transformation High Mobile CRM Innovation continuum ? expert engagement Mobile bus. Transformation Board analytics Field Mobile Sales room POS/RT Extension force News pipeline book retail AR app Remote Directory deposit Avg. users per 10,000 E-mail capture employee enterprise Asset tracking (RDC) LOB work Si Resource order availability approvals 100k LOB PO Mobile approvals coupons 10k LOB travel Work list alerts approvals 1k B2C branded app (Ux brand only) Photo 0.1k Low Simple Functionality Complex* “Enhancer” Categories Source: AT&T© 2012 SAP AG. All rights reserved. 18
  19. 19. 1. Reporting enhancers Next-gen publishing Mobile analytics Expert engagement© 2012 SAP AG. All rights reserved. 19
  20. 20. 2. Knowledge enhancers Parts availability Paperless cockpit© 2012 SAP AG. All rights reserved. 20
  21. 21. 3. Workflow enhancers LOB approvals Retail execution Real-time retail© 2012 SAP AG. All rights reserved. 21
  22. 22. 4. Transaction enhancers Data capture Mobile couponing Remote deposit capture© 2012 SAP AG. All rights reserved. 22
  23. 23. Success with our Mobile Strategy It takes only 2nd largest 1 minute iPad deployment globally to decommission a device 100% of sales force and 92% reduction pre-sales have tablets in provisioning and app deployment cycle times Enrollment is 100% Minimal self-service impact on usability© 2012 SAP AG. All rights reserved. 23
  24. 24. Key takeawaysThe confluence of mobile, cloud, and in-memory is a once-in-a-generation event.Embrace a Make your end Realize that Access Ensure Learn from"mobile first" users a core part consumerization performance proper consumermind-set of your design and BYOD are as easily as e- security and innovation in process here to stay mail encryption the enterprise© 2012 SAP AG. All rights reserved. 24
  25. 25. Josh BentleyJosh.bentley@sap.com@bentley_josh
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