Social MediaWe want to hear from youT http://twitter.com/SAPStore http://twitter.com/SAPMobile http://facebook.com/saps...
Webcast HighlightsParticipate in today’s TweetChat about mobile app development     #MobileInsightsSAP Mobile Insights Web...
Best Practices for Securing and Managingyour Android DevicesJuly, 2012Peter Mitchelmore, Mobility Solutions Principal
Legal DisclaimerThe information in this presentation is confidential and proprietary to SAP and may not be disclosed witho...
Today’s Presenters                                        Peter Mitchelmore                                        Mobilit...
Agenda     Android as an Enterprise Device     Considerations when Planning an Android Deployment     Securing and Mana...
Two Stages of Mobility      Business value                    Productivity   Engagement      Innovation approach Deductive...
The Future is Bright                       400 million Android devices activatedAndroid’s chief architect Andy Rubin has r...
Top Five Smartphone Platforms (US subscribers), May 2012                                        Microsoft   Symbian       ...
Customer Preferences                                        *Source: Enterprise Management Associates @2011©   2011 SAP AG...
Android as an Enterprise Device
Mobilizing The Enterprise Is Complex                                                       Security                       ...
Android StrengthsEasy platform for development;JAVA and EclipseRobust platform for developingadvanced mobile appsEstablish...
ChallengesLimited enterprise management capabilities in comparison to othermobile operating systems Each release of the O...
Form Factors©   2011 SAP AG. All rights reserved.   14
Things to Think AboutHow to better integrate personal devicesinto the enterpriseDevice fragmentationNo control over firmwa...
Securing and Managing AndroidSAP’s Approach
A leader yesterday, today and tomorrow                                   IT Departments                       Enterprises ...
What is Afaria?Afaria mobile device and application managementsolution allows administrators to centrally manage,secure, a...
Our simple yet comprehensive solution©   2011 SAP AG. All rights reserved.   19
Beyond MDM1     Personal to enterprise ready in minutes2     Application management3     Simple, targeted administrative e...
Personal to enterprise ready in minutes  Not safe for the enterprise                          Safe for the enterprise     ...
Application management                    Un-configured                                Configured                     Appl...
Simple, targeted administrative experience                                                     Administrative             ...
Keys to Adopting AndroidManage and secure corporate assets anddata without affecting personal dataProtect the deviceDelive...
Afaria Advanced Enterprise Security (AES)    Deliver advanced enterprise management     capability for Android    Samsun...
Afaria Capabilities with Android, Application Management                                                    Native Android...
Afaria Capabilities with Android, Configuration Management                                                   Native    AES...
Afaria Capabilities with Android, Exchange Server Policies                                                                ...
Afaria Capabilities with Android, Exchange Server Policies                                                            Nati...
AES For Android (Samsung) – NEW in Afaria 7.0 SP1           Application policy            Block all except white list     ...
Afaria Android Application Management             Deliver and control in-house enterprise apps              OTA to Androi...
Secure Email with Afaria and Nitrodesk Touchdown™Touchdown is a third party ActiveSync       Available Touchdown settingse...
SAFE Overview       Corporate Email /              On-Device                                   Virtual Private            ...
Unprecedented Android IT Compliance Leading VPN and MDM providers leverage Samsung’s advanced Software Development    Kit ...
Mobile Device Management Value Proposition    Samsung goes well beyond native Android to provide new and enhanced security...
SAFE’s Impact on Solution Development The Samsung SAFE SDK (Software Development Kit) is an application development framew...
Next StepsBrowse the Afaria AES for Samsung Android website  http://sybase.com/android  Whitepapers, videos, webcast repla...
Wrap-up
7 Key Points to Take Home1.      Android fragmentation will continue to pose challenges for its adoption in the        ent...
Questions
Thank You!Contact information:Peter MitchelmorePeter.mitchelmore@sap.com
Closing and Q&AParticipate in today’s TweetChat about mobile app development      #MobileInsightsSAP Mobile Insights Webca...
© 2011 SAP AG. All rights reservedNo part of this publication may be reproduced or transmitted in any form or for any pur...
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Best Practices Securing Android in the Enterprise

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IT consumerization and bring your own device (BYOD) policies are key trends driving businesses to expand Android enterprise support.

Walk through a proven methodology to provision your organization's in-house applications and data on the Android device without affecting a user's access to personal information. Determine if and how you can minimize IT resource requirements in managing your Android devices.

View the Replay: http://spr.ly/AndroidEnterprise

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Best Practices Securing Android in the Enterprise

  1. 1. Social MediaWe want to hear from youT http://twitter.com/SAPStore http://twitter.com/SAPMobile http://facebook.com/sapstore (SAP Store) http://www.facebook.com/sapmobility (SAP Mobile) linkedin.com (SAP Store)© 2011 SAP AG. All rights reserved. 0
  2. 2. Webcast HighlightsParticipate in today’s TweetChat about mobile app development #MobileInsightsSAP Mobile Insights Webcast Series http://bit.ly/sapmobileinsightMobile Sense Thought Leadership Series (webcasts & white papers): http://fm.sap.com/mobilesense
  3. 3. Best Practices for Securing and Managingyour Android DevicesJuly, 2012Peter Mitchelmore, Mobility Solutions Principal
  4. 4. Legal DisclaimerThe information in this presentation is confidential and proprietary to SAP and may not be disclosed withoutthe permission of SAP. This presentation is not subject to your license agreement or any other service orsubscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in thisdocument or any related presentation, or to develop or release any functionality mentioned therein. Thisdocument, or any related presentation and SAPs strategy and possible future developments, products andor platforms directions and functionality are all subject to change and may be changed by SAP at any timefor any reason without notice. The information in this document is not a commitment, promise or legalobligation to deliver any material, code or functionality. This document is provided without a warranty of anykind, either express or implied, including but not limited to, the implied warranties of merchantability, fitnessfor a particular purpose, or non-infringement. This document is for informational purposes and may not beincorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, exceptif such damages were caused by SAP´s willful misconduct or gross negligence.All forward-looking statements are subject to various risks and uncertainties that could cause actual resultsto differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in makingpurchasing decisions.© 2011 SAP AG. All rights reserved. 3
  5. 5. Today’s Presenters Peter Mitchelmore Mobility Solutions Principal, SAP Nick Rea Senior Sales Staff Engineer, Samsung Telecommunications America© 2011 SAP AG. All rights reserved. 4
  6. 6. Agenda Android as an Enterprise Device Considerations when Planning an Android Deployment Securing and Managing Android: SAP’s Approach  Afaria Advanced Enterprise Security (AES) for Samsung Android  Secure Email with Nitrodesk Wrap-up© 2011 SAP AG. All rights reserved. 5
  7. 7. Two Stages of Mobility Business value Productivity Engagement Innovation approach Deductive Inductive Mobile technology Substitution Net-new Complexity Low High Systems Low High interoperability© 2011 SAP AG. All rights reserved. 6
  8. 8. The Future is Bright 400 million Android devices activatedAndroid’s chief architect Andy Rubin has revealed that Android mobile device activations have now reached 900,000/day 600,000 apps and games available from Google PlayChoose the best smartphones and tablets through a global partnershipnetwork of over 300 carriers in over 169 countries © 2011 SAP AG. All rights reserved. 7
  9. 9. Top Five Smartphone Platforms (US subscribers), May 2012 Microsoft Symbian 4.0% 1.1% RIM 11.4% Google 50.9% Apple 31.9% *Source: comScore© 2011 SAP AG. All rights reserved. 8
  10. 10. Customer Preferences *Source: Enterprise Management Associates @2011© 2011 SAP AG. All rights reserved. 9
  11. 11. Android as an Enterprise Device
  12. 12. Mobilizing The Enterprise Is Complex Security Ease of Use Device & App Device Choice Management Development Tools Apps & More Apps! & TCD/TCO Device and Backend Diversity End User Requirements Enterprise Requirements© 2011 SAP AG. All rights reserved. 11
  13. 13. Android StrengthsEasy platform for development;JAVA and EclipseRobust platform for developingadvanced mobile appsEstablished App PortalMany form factors available tomeet various needs© 2011 SAP AG. All rights reserved. 12
  14. 14. ChallengesLimited enterprise management capabilities in comparison to othermobile operating systems Each release of the OS has started to add additional enterprise enhancements Afaria Advanced Enterprise Security (AES) overcomes management issues with Samsung devicesUser-based security approach © 2011 SAP AG. All rights reserved. 13
  15. 15. Form Factors© 2011 SAP AG. All rights reserved. 14
  16. 16. Things to Think AboutHow to better integrate personal devicesinto the enterpriseDevice fragmentationNo control over firmware updateHow you might use the ‘pad’ form factor toimprove your business process© 2011 SAP AG. All rights reserved. 15
  17. 17. Securing and Managing AndroidSAP’s Approach
  18. 18. A leader yesterday, today and tomorrow IT Departments Enterprises Multiple OS Critical Email Struggle to Must Mobilize Environment, Security Needed Secure Apps and Increased for Corporate Ruggadized Embrace Demand for Standardized Laptops for Task Content Consumer and Devices Workers Portals Corporate Apps … AFARIA Ignite Risk … AFARIA IS … AFARIA SECURES … AFARIA BORN DEPLOYS SIMPLFIES©©2012 SAP AG. All rights reserved. 2011 SAP AG. All rights reserved. 17 17
  19. 19. What is Afaria?Afaria mobile device and application managementsolution allows administrators to centrally manage,secure, and deploy mobile data, applications, anddevicesAfaria Award winning MDM + App Management Legacy, heritage of leadership Intregation to Analytics and MEAP © 2011 SAP AG. All rights reserved. 18
  20. 20. Our simple yet comprehensive solution© 2011 SAP AG. All rights reserved. 19
  21. 21. Beyond MDM1 Personal to enterprise ready in minutes2 Application management3 Simple, targeted administrative experience© 2011 SAP AG. All rights reserved. 20
  22. 22. Personal to enterprise ready in minutes Not safe for the enterprise Safe for the enterprise Lacking enterprise controls Enterprise control  No security  Power-on-password  No app management  Enterprise App Portal fully configured  No enterprise app portal  Certificates for SSO, WIFI, VPN, and Email are deployed  No certificates  Apps enabled for not touch configuration  Policies are automatically deployed Simple enrollment takes users from unmanaged device to fully controlled device© 2011 SAP AG. All rights reserved. 21
  23. 23. Application management Un-configured Configured Application Application ??? What is the server It works name and port? automatically! Happy User Confused User© 2011 SAP AG. All rights reserved. 22
  24. 24. Simple, targeted administrative experience Administrative UI Analytics On-the-Go One “size” administration does not fit all • ERP API • Automation • Managed Service© 2011 SAP AG. All rights reserved. 23
  25. 25. Keys to Adopting AndroidManage and secure corporate assets anddata without affecting personal dataProtect the deviceDeliver and manage enterpriseapplicationsConfigure and maintain devices© 2011 SAP AG. All rights reserved. 24
  26. 26. Afaria Advanced Enterprise Security (AES) Deliver advanced enterprise management capability for Android Samsung has developed APIs for much deeper device management Advanced features available on Samsung Galaxy S and Galaxy S2 devices (Android 2.3)© 2011 SAP AG. All rights reserved. 25
  27. 27. Afaria Capabilities with Android, Application Management Native Android AES for Native Android Native Android Feature V2.2 Samsung 2.3 V3.0 V4.0List applications install via MDM agent •Install & remove enterprise applications silently •Install enterprise applications via portal • • • •Enable & disable enterprise applications •Enterprise applications information •Remove managed applications •Update application •Certificate installation •Prevent uninstall applications by user •Check if application installed •Check if application currently running •Add/Remove applications to/from blacklist •Enable uninstall application by user •Enable & disable applications •Wipe application data •© 2011 SAP AG. All rights reserved. 26
  28. 28. Afaria Capabilities with Android, Configuration Management Native AES for Native Native Android Feature Android Samsung Android V3.0 V4.0 V2.2 2.3 Enable & disable camera • Allow automatic synchronization while roaming • Configure VPN Disable push while roaming • Remove managed exchange account and data • Check WiFi is enabled or disabled • Enable & disable WiFi • • • • Access point control • Enable & disable Bluetooth • Start/Stop Bluetooth discovery • Enable & disable microphone •© 2011 SAP AG. All rights reserved. 27
  29. 29. Afaria Capabilities with Android, Exchange Server Policies AES for Native Android Native Android Feature Samsung Native Android V4.0 V2.2 V3.0 2.3Active Sync host •Create new exchange account •Set exchange account display/account name •Set exchange account sync interval •Set exchange account protocol version •Set exchange account sender name •Set exchange account sender signature •Set exchange account setting to always vibrate on •email notificationSet exchange account setting to vibrate when •silent only on email notificationSet exchange account setting to use TLS •Set exchange account setting to accept all SSL •related certificatesSet Active Sync client auth certificate •Set the Exchange user •Set users email address •Use SSL •Domain •Password •Number of past days to sync •© 2011 SAP AG. All rights reserved. 28
  30. 30. Afaria Capabilities with Android, Exchange Server Policies Native AES for Native Native Android Feature Android Samsung Android V3.0 V4.0 V2.2 2.3 Allow simple values for password • • • • Require alphanumeric values for password • • • • Minimum password length • • • • Maximum password age in days • • • Minimum complex characters in password • • •Password Policy Password history • • • Get device password • Set device password • Maximum number of failed attempts before • • • • device is wiped Remote lock & unlock • • • • Remote wipe • • • • Remote reset • Remove configuration data • Ability to lock management on phone • Full device encryption • Wipe encrypted data • Security SD card encryption • • • Management Add blacklist • Remove blacklist • Disable application • Enable application • Delete email account • Delete VPN account Wipe application data Wipe SD card data •© 2011 SAP AG. All rights reserved. 29
  31. 31. AES For Android (Samsung) – NEW in Afaria 7.0 SP1 Application policy Block all except white list Allow all except blacklist Bluetooth policy Enable desktop/laptop connectivity Location policy Enable location provider Clear installed certificates Credential storage password Reset credential storage Unlock credential storage Restriction Policy Allow Non-market apps Allow settings changes Enable background data Enable backup Enable clipboard Enable SD card Enable USB debugging Enable US Mass storage Enable USB media player Enable USB tethering Enable WiFi tethering© 2011 SAP AG. All rights reserved. 30
  32. 32. Afaria Android Application Management  Deliver and control in-house enterprise apps OTA to Android devices  Assign applications to user groups by admin- defined categories  Enterprise app installation is tracked and reported providing transparency into app distribution status  Client-side Portal for Application Selection • Organize Apps into admin defined Categories • Both Marketplace and Enterprise apps • Allows for end-user selection and installation© 2011 SAP AG. All rights reserved. 31
  33. 33. Secure Email with Afaria and Nitrodesk Touchdown™Touchdown is a third party ActiveSync Available Touchdown settingsemail client provided by partner Nitrodesk. • Additional passcode requirements• SAP has a reseller agreement with NitroDesk • Maximum lock time for Touchdown appAfaria manages Nitrodesk Touchdown to • Maximum email size/ageprovide a secure email client for Android • Encryption settings• Integrates with MS Exchange or Lotus Domino • Require encryption of email store• Does not require a separate email infrastructure • Require encryption of SD card • Attachment control• Configure corporate email settings through the • Allow/disallow attachments Afaria console • Allow attachments on SD card • Maximum size in bytesDistribute the Touchdown app using Afaria • Allow HTML email to device© 2011 SAP AG. All rights reserved. 32
  34. 34. SAFE Overview Corporate Email / On-Device Virtual Private Mobile Device Calendar / Contacts Encryption (ODE) Network (VPN) Management (MDM)WHY Quickly and easily access Store proprietary Wirelessly and securely Employees remain mobile, corporate email, documents, access data from your secure and compliant with meeting details, contact presentations and other corporate network while remote management of info and other critical corporate data on your traveling or working in the applications and device information on the go mobile device – while field features that meet keeping that sensitive company-specific data protected requirementsHOW SAFE devices provide an State of the art, AES 256- Samsung works with a Working with leading third- intuitive and consistent bit ODE helps prevent number of leading VPN party providers, Samsung user interface through unauthorized access to all providers enabling IP-based offers efficient and scalable enhanced Microsoft data on the device, encryption for secure, mobile deployment solutions Exchange ActiveSync (EAS) including the microSD® persistent access to critical with 338 or more IT policies, features, sync functions storage card enterprise assets via Wi-Fi® addressing the most and policy control and cellular network challenging management and connections security concerns Samsung Electronics. All Rights Reserved. Confidential and Proprietary. 33
  35. 35. Unprecedented Android IT Compliance Leading VPN and MDM providers leverage Samsung’s advanced Software Development Kit (SDK) to provide industry-leading Android security and control for IT managers Microsoft Exchange ActiveSync (EAS) – Up to 80 EAS policies and features On-Device Encryption (ODE) – AES 256-bit encryption on device and SD card VPN Mobile Device Management (MDM)  Extended SSL (and  338 IT policies (substantially more than the nearest smartphone soon IPsec) VPN competitor) and 723 APIs by Samsung – the most comprehensive in protocols through the industry leading providers  Solid partnerships with leading vendors enables customer flexibility ensures accessibility #Policies (#APIs) 338 (723) 276 (537) 199 35 (33) Competitor Native Android Samsung Samsung Android 2011 Android 201234 Samsung Electronics. All Rights Reserved. Confidential and Proprietary.
  36. 36. Mobile Device Management Value Proposition Samsung goes well beyond native Android to provide new and enhanced security options and features that meet and exceed business requirements Business Requirements w/ Mobile Workforce How MDM Addresses … Security Management/Security and Remote Remote management Configuration Limit features and functions Kiosk Mode Access to application store(s) Application Management Geo-fencing Location-Based Services Real-time access to device status and activity Inventory Monitoring Manage voice and data usage Expense Management Real-time mobile user support Help Desk / Remote Access Support BYOD BENEFITS Balance security requirements with need for personal privacy without compromise Maximize ROI Boost end-user satisfaction, Increase mobile productivity and decrease IT support Provide Strong Security Deploy IT policy and certificate management, along with comprehensive data integrity Samsung Electronics. All Rights Reserved. Confidential and Proprietary.
  37. 37. SAFE’s Impact on Solution Development The Samsung SAFE SDK (Software Development Kit) is an application development framework that allows our business partners to design differentiated applications that leverage Samsung’s highly-desirable products and solutions  With access to more than 700 API’s (Application Programming Interfaces), ISV’s (Independent Software Vendors) are able to develop enhanced applications  Applications developed through the SDK benefit from enhanced functionality and increased security  Samsung works closely with partners to thoroughly vet and understand each solution and address key industries and segments  A few examples include … • SAP EMR (Electronic Medical Record) solution on Galaxy S III allows for enhanced connectivity to medical devices through healthcare-specific API’s integrated into the device (meeting Continua standards) • Differentiated WebEx conferencing solution on Samsung devices with call/contact escalation and other user-friendly features • VMware virtualization solution helps to securely separate corporate and personal data • MicroStrategy dashboard solution was optimized on Samsung Galaxy Tabs Samsung Electronics. All Rights Reserved. Confidential and Proprietary. 36
  38. 38. Next StepsBrowse the Afaria AES for Samsung Android website http://sybase.com/android Whitepapers, videos, webcast replays, etc...Contact your SAP account rep to schedule a more in-depth presentationRegister at http://frontline.sybase.com Knowledgebase, Product documentation, software updates, case management© 2011 SAP AG. All rights reserved. 37
  39. 39. Wrap-up
  40. 40. 7 Key Points to Take Home1. Android fragmentation will continue to pose challenges for its adoption in the enterprise2. Sybase/SAP has the strongest security solution for Android in the industry with Afaria3. Afaria can provide security for Android in both BYOD and corporate-owned device populations4. Sybase’s partnership with NitroDesk provides a secure email solution for all Android devices5. Afaria AES for Samsung provides additional security capabilities on their devices, and talks are underway with other leading handset manufacturers6. Afaria can be used to manage, provision, and configure both Enterprise (custom developed) Android apps, and Android Marketplace apps.7. Afaria can be used to manage your entire population of mobile devices, including iOS devices, Blackberries, and Windows-based laptops and tablets.© 2011 SAP AG. All rights reserved. 39
  41. 41. Questions
  42. 42. Thank You!Contact information:Peter MitchelmorePeter.mitchelmore@sap.com
  43. 43. Closing and Q&AParticipate in today’s TweetChat about mobile app development #MobileInsightsSAP Mobile Insights Webcast Series http://bit.ly/sapmobileinsight July 25th – The Merits of Mobile App Development for Android Devices August 15th – Syclo Overview August 29th - Mobility for UtilitiesMobile Sense Thought Leadership Series (webcasts & white papers): http://fm.sap.com/mobilesense
  44. 44. © 2011 SAP AG. All rights reservedNo part of this publication may be reproduced or transmitted in any form or for any purpose without the Business Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystal Decisions,express permission of SAP AG. The information contained herein may be changed without prior notice. Web Intelligence, Xcelsius, and other Business Objects products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Business Objects Software Ltd.Some software products marketed by SAP AG and its distributors contain proprietary software Business Objects is an SAP company.components of other software vendors. Sybase and Adaptive Server, iAnywhere, Sybase 365, SQL Anywhere, and other Sybase products andMicrosoft,Windows, Excel, Outlook, and PowerPoint are registered trademarks of Microsoft services mentioned herein as well as their respective logos are trademarks or registered trademarks ofCorporation. Sybase, Inc. Sybase is an SAP company.IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5, System x, System z, Allother product and service names mentioned are the trademarks of their respective companies. DataSystem z10, System z9, z10, z9, iSeries, pSeries, xSeries, zSeries, eServer, z/VM, z/OS, i5/OS, S/390, contained in this document serves informational purposes only. National product specifications may vary.OS/390, OS/400, AS/400, S/390 Parallel Enterprise Server, PowerVM, Power Architecture, POWER6+,POWER6, POWER5+, POWER5, POWER, OpenPower, PowerPC, BatchPipes, BladeCenter, System The information in this document is proprietary to SAP. No part of this document may be reproduced,Storage, GPFS, HACMP, RETAIN, DB2 Connect, RACF, Redbooks, OS/2, Parallel Sysplex, MVS/ESA, copied, or transmitted in any form or for any purpose without the express prior written permission ofAIX, Intelligent Miner, WebSphere, Netfinity, Tivoli and Informix are trademarks or registered trademarks SAP AG.of IBM Corporation. This document is a preliminary version and not subject to your license agreement or any otherLinux is the registered trademark of Linus Torvalds in the U.S. and other countries. agreement with SAP. This document contains only intended strategies, developments, and functionalities of the SAP® product and is not intended to be binding upon SAP to any particular course of business,Adobe, the Adobe logo, Acrobat, PostScript, and Reader are either trademarks or registered trademarks product strategy, and/or development. Please note that this document is subject to change and may beof Adobe Systems Incorporated in the United States and/or other countries. changed by SAP at any time without notice.Oracle is a registered trademark of Oracle Corporation. SAP assumes no responsibility for errors or omissions in this document. SAP does not warrant theUNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group. accuracy or completeness of the information, text, graphics, links, or other items contained within this material. This document is provided without a warranty of any kind, either express or implied, includingCitrix,ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are trademarks but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-or registered trademarks of Citrix Systems, Inc. infringement.HTML, XML, XHTML and W3C are trademarks or registered trademarks of W3C®, World Wide Web SAP shall have no liability for damages of any kind including without limitation direct, special, indirect, orConsortium, Massachusetts Institute of Technology. consequential damages that may result from the use of these materials. This limitation shall not apply inJava is a registered trademark of Sun Microsystems, Inc. cases of intent or gross negligence.JavaScript is a registered trademark of Sun Microsystems, Inc., used under license for technology The statutory liability for personal injury and defective products is not affected. SAP has no control overinvented and implemented by Netscape. the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjects Explorer, party Web pages.StreamWork, and other SAP products and services mentioned herein as well as their respective logos aretrademarks or registered trademarks of SAP AG in Germany and other countries. © 2011 SAP AG. All rights reserved. 43
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