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Abyat: Making Shopping More Convenient with SAP Mobile Platform
 

Abyat: Making Shopping More Convenient with SAP Mobile Platform

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Whether remodeling a room, fixing a roof, or buying a lamp, ...

Whether remodeling a room, fixing a roof, or buying a lamp,
ABYAT has got it covered. Committed to quality and convenience,
the company is using mobile technology from SAP to help make
shopping in its 22,000 square meter showroom easier than ever.
Sales staff can now accompany shoppers through the store,
check product availability on mobile devices, and provide
everything the customer needs to complete the transaction. So
customers can get in and out faster on the way to making their
house a home.

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    Abyat: Making Shopping More Convenient with SAP Mobile Platform Abyat: Making Shopping More Convenient with SAP Mobile Platform Presentation Transcript

    • SAP Business Transformation Study | Retail | ABYATABYAT: Making Shopping MoreConvenient with Sybase®Unwired PlatformWhether remodeling a room, fixing a roof, or buying a lamp, Picture Credit | SAP AG, Walldorf, Germany. Used with permission.ABYAT has got it covered. Committed to quality and convenience,the company is using mobile technology from SAP to help makeshopping in its 22,000 square meter showroom easier than ever.Sales staff can now accompany shoppers through the store,check product availability on mobile devices, and provideeverything the customer needs to complete the transaction. Socustomers can get in and out faster on the way to making theirhouse a home.
    • SAP Business Transformation Study | Retail | ABYAT Executive overview Company BUSINESS TRANSFORMATION TOP BENEFITS ACHIEVED ABYAT Megastores 75% The companys top objectives Headquarters • Improve the customer shopping experience in the store Kuwait City, Kuwait • Enable sales staff to provide a more value-added service while accompanying shoppers Reduction in training Industry • Improve overall efficiency in the store time for sales staff Retail Products and Services Home improvement – building, The resolution • Implemented Sybase® Unwired Platform • Provided sales staff with mobile devices to capture customer requests in 30% finishing, and furnishing real time and check product availability Improvement in sales • Trained staff for a smooth transition process efficiency 50 % Employees • Went live eight weeks after project initiation 1,450 The key benefits Web Site • Ability to check stock availability from the showroom floor Improvement in www.abyatonline.com • Real-time communication between sales staff, the warehouse, and the customer service checkout counter • One-on-one attention for each customer • Less time required to serve a customer • Better customer experience and higher satisfaction "We wanted to provide customers with the best experience possible while shopping in our store, and we found that the mobile applications from SAP offer the best solution to our needs." Ahmad Alnusif, IT Senior Manager, ABYAT Megastores22972 (12/11) hC:owpwyar.icghot/anT/lrgal/cdperigmi/tnaer.ekx | htPwra.s p.icomvmo/c pa/nay legcpla/ rivy.cay epx | hIt pm.wspc.por/cepas/ynlesla/iurpesmxp t p / w .s p om/c mp y e a o y h d x p p:/ w :/ ww a m om g m um.e ht p:/ www.sap.com/company/legal/copyright/index.epx ht p:/ w w.sap.com/company/legal/privacy.epx ht p:/ www.sap.com/company/legal/impres um.e xp