Are You Listening To Your Customers?
by SAP CRM, Enterprise Software Vendor at SAP CRM on Nov 16, 2013
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Social Media channels offer marketers a rich opportunity to really engage their customers like never before. ...
Social Media channels offer marketers a rich opportunity to really engage their customers like never before.
Sadly, customer engagement today has namely been one way, with many marketers using Social Media as a Digital Megaphone to shout about their Brand and Products in the hope that someone will 'like' them and find their 'content' funny.
This presentation explores the challenges marketers face in effectively engaging today's digital natives, as well as the opportunities that Social Channels offer them in really being able to 'listen' to their customers and harness insights on what is influencing them so as to be able to craft content that is both contextual and relevant.
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