We spend a lot of time talking about how technology-driven innovation is defining the future of business.
But how does that manifest itself in the future of customer experience? In order to paint that picture, we asked a series of thought leaders and experts what they envision for the future of customer experience. This presentation is a collection of their responses.
For more, see the Future of Customer Experience series: http://blogs.sap.com/innovation/tag/future-of-customer-experience.