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RUN BETTERBecome a Best-Run Business with SAP Enterprise Support
Maintenance Is a Strategic Asset to Your BusinessEnabeling you to implement, operate and innovate better© 2011 SAP AG. All...
SAP Enterprise SupportIn a Nutshell                                                                Operate Better         ...
The SAP Enterprise Support AdvantageBenefit from SAP Enterprise Support to do what you do best, even better!              ...
Continuously Benefit from SAP Enterprise SupportHelping you to overcome new challenges                                    ...
Accelerated Solution Implementation                 Build faster, at lower risk and with less effortProject Volume        ...
The SAP Enterprise Support AdvantageAccelerate implementations with lower costs and risksGet ready for your project...    ...
IMPLEMENT BETTEREnabling for success with SAP Enterprise SupportSAP Enterprise Support offers the best services, tools and...
Optimize and Automate Your Solution Landscape                       Lower operating costs, monitor and improve processes f...
The SAP Enterprise Support AdvantageManage and optimize SAP operations with SAP Enterprise SupportEfficiently manage your ...
OPERATE BETTEROptimize stability and performance with SAP Enterprise SupportSAP Enterprise Support offers the best service...
Innovation – An Integral Part of Every BusinessExample: Evolution of music consumption and maintenance© 2011 SAP AG. All r...
The SAP Enterprise Support AdvantageQuickly meet business requirements for growth and competitive advantageFind what‘s new...
INNOVATE BETTEROvercome barriers to innovations with SAP Enterprise SupportSAP Enterprise Support offers the best services...
Become a Best-Run Businesswith SAP Enterprise SupportRun Better with SAPWe deliver the market-                            ...
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Run Better with SAP Enterprise Support

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SAP delivers market-leading enterprise solutions and the best business-focused support, to help companies build competitive advantage now and in the future. SAP Enterprise Support helps our customer do what they do best, even better! This presentation gives you an overview about SAP Enterprise Support.

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Transcript of "Run Better with SAP Enterprise Support"

  1. 1. RUN BETTERBecome a Best-Run Business with SAP Enterprise Support
  2. 2. Maintenance Is a Strategic Asset to Your BusinessEnabeling you to implement, operate and innovate better© 2011 SAP AG. All rights reserved. 2
  3. 3. SAP Enterprise SupportIn a Nutshell Operate Better Implement Better Innovate Better Continuous improvement and close collaboration Solution 109.000+ 5.900+ Landscape Customers Support Engineers Expert-Guided Implementations  Mission Critical Support Optimize Require- ments ALM Guided Self-Services  Continuous Quality Checks Operate Design Accelerated Innovation Build  Improvement Services Deploy & Test Enablement 360° Review SAP Solution Reporting Enterprise Manager & Results Support Benefit Case Support Advisory Support Measurement Academy Services & Analytics PlanServices developed and delivered by SAP Active Global Support© 2011 SAP AG. All rights reserved. 3
  4. 4. The SAP Enterprise Support AdvantageBenefit from SAP Enterprise Support to do what you do best, even better! SAP Empowerment PlatformBenefits: Guide to Success Your of Success Enterprise Support Engagement Protection Optimize Require- ments ALM Operate Design Build Deploy & Test 360° Review SAP Solution Reporting SAP Enterprise Manager & Results Support Support Benefit Case Advisory Measurement Academy Support Plan Services & Analytics© 2011 SAP AG. All rights reserved. 4
  5. 5. Continuously Benefit from SAP Enterprise SupportHelping you to overcome new challenges Implement Operate Innovate Better Better Better Continuous Solution ... and close benefits... Landscape collaboration! Services 109,000+ developed and delivered 5,900+ Customers by SAP Active Global Support Support Engineers© 2011 SAP AG. All rights reserved. 5
  6. 6. Accelerated Solution Implementation Build faster, at lower risk and with less effortProject Volume Project Duration © 2011 SAP AG. All rights reserved. 6
  7. 7. The SAP Enterprise Support AdvantageAccelerate implementations with lower costs and risksGet ready for your project... ...find advice on how to do it... ... move on with the help of ... and have a succesful experts... go-live! Requirements Design Build & Test SAP Solution SAP Enterprise Support Support Continuous Quality Manager Academy Advisory Checks and more... End-to-end application  Expert-guided  Service plan jointly developed  Standardized risk evaluation lifecycle management implementations with customer’s IT  Analysis / verification of sizing including third-party solutions  Guided self-services  Mission critical support and system configuration Best Practices  Customers have access to the  24 / 7 production down  Verification of sizing and Standards skills that are necessary to support system configuration extract maximum value from Tools  Service level agreement  Avoidance of unnecessary their SAP solutions modifications© 2011 SAP AG. All rights reserved. 7
  8. 8. IMPLEMENT BETTEREnabling for success with SAP Enterprise SupportSAP Enterprise Support offers the best services, tools andguidance at each step on your implementation project. DURING BEFORE  Make sure all technical risks have been proactively identified  Assistance with SAP Solution Manager  Analyze the performance of the critical functionality implementation core business processes  Analyze the impact on your business  Analyze the critical integration points in processes and the technical aspect of the the critical core processes implementation project  Avoid unnecessary modifications© 2011 SAP AG. All rights reserved. 8
  9. 9. Optimize and Automate Your Solution Landscape Lower operating costs, monitor and improve processes for growth ? ?Business Criticality Solution Landscape Complexity © 2011 SAP AG. All rights reserved. 9
  10. 10. The SAP Enterprise Support AdvantageManage and optimize SAP operations with SAP Enterprise SupportEfficiently manage your ... find advice on how to ... enhance stability and ... and save time and money SAP solution... optimize SAP operations... business process performance... for future innovation! Operate Optimize SAP Solution SAP Enterprise Support Support Continuous Quality Manager Academy Advisory Checks End-to-end application  Expert-guided  Service plan jointly developed  Business process analysis lifecycle management implementations with customer’s IT and monitoring including third-party solutions  Guided self-services  Mission critical support  System performance 360 degree review improvements  Proven procedures for data  24 / 7 production down Top issue management volume management, security support  Data volume management optimization, business improvements Standards and tools  Service level agreement process management, etc.  Security improvements© 2011 SAP AG. All rights reserved. 10
  11. 11. OPERATE BETTEROptimize stability and performance with SAP Enterprise SupportSAP Enterprise Support offers the best services, tools andguidance to improve your operations. OPTIMZE OPERATE  Make sure critical core business processes are working efficiently  Assistance with enabling monitoring tools  Analyze the performance of the system  Analyze the change control management performance processes  Analyze the performance of the security  Analyze the approach to data volume process management  Preparation for new innovation© 2011 SAP AG. All rights reserved. 11
  12. 12. Innovation – An Integral Part of Every BusinessExample: Evolution of music consumption and maintenance© 2011 SAP AG. All rights reserved. 12
  13. 13. The SAP Enterprise Support AdvantageQuickly meet business requirements for growth and competitive advantageFind what‘s new... ... and what you get, ... ... install innovations, ... ... activate and use them! EHP EHP EHP EHP Requirements & Design Build & Test Deploy Business Function Accelerated Innovation Enhancement Package Switch Prediction Enablement Installation Framework Find the enhancement  Evaluate innovation  Enhancement package  Activate the relevant business package functionality that is capabilities of the latest installer function sets within SAP right for your landscape SAP enhancement package  Business process change enhancement packages analyzer (included in Reports based on actual  Information on how to deploy SAP Solution Manager)  Additional SAP Enterprise system usage data to meet business process Support services available  Specific services for requirements installation, upgrade, downtim e, etc. available© 2011 SAP AG. All rights reserved. 13
  14. 14. INNOVATE BETTEROvercome barriers to innovations with SAP Enterprise SupportSAP Enterprise Support offers the best services, tools andguidance at each step on your innovation journey. AFTER DURING  Analysis of the go-live and remote support during BEFORE the go-live  Assist with ensuring enhancements are installed correctly Assist with enhancement package  Analyze the impact on your business processes understanding  Analyze the technical aspect of the upgrade project Tool provided to understand  Analyze the amount of downtime involved with the project needed business functionality  Make sure the modification in the system are valid and Assistance with SAP Solution Manager needed functionality implementation  Help with the maintenance of customer‘s custom code Tool provided to retrieve all necessary software and support packages© 2011 SAP AG. All rights reserved. 14
  15. 15. Become a Best-Run Businesswith SAP Enterprise SupportRun Better with SAPWe deliver the market- Lower Operatingleading enterprise Costssolutions and the best Improve Reducebusiness-focused Business Business Continuity Downtimesupport, to helpcompanies buildcompetitive advantagenow and in the future. Lower Implementation Innovate Costs FasterSAP Enterprise Supporthelps our customer dowhat they do best,even better!© 2011 SAP AG. All rights reserved. 15
  16. 16. Thank You!
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