The top 10 takeaways from the session 
at the SAPPHIRE NOW conference 
The Evolving Insurance 
Industry Landscape
Keep the 
Conversation 
Going 
Industry professionals shared 
their insights into the challenges and opportunities facing ...
Integration Unlocks Business Insight 
Big Data, marketing analytics, and business intelligence are all trends supporting i...
Innovation 
Is in the Cloud 
Leading insurance companies are increasingly innovating for the future with cloud technology,...
The Need 
for Speed 
From quick and easy implementations to lightning-fast reporting times, cloud-based solutions run by i...
Less Is More 
Cloud solutions are enabling insurance companies to reduce their long-term operating costs and consolidate t...
Welcome to the 
Age of Customer 
Engagement 
Old customer relationship management 
(CRM) systems no longer work. 
Today, i...
The Changed World of Customer Service 
Insurance companies must be prepared to anticipate their customers’ needs and be av...
50 billion devices are expected be connected to the Internet of Things 
(IoT) by 2020. 
The IoT has created massive opport...
IT on the Shop Floor 
From wearables in action on a manufacturing floor to 60-story cranes avoiding collisions, the IoT is...
Making Connections 
SAP’s unique technology stack encompassing the cloud, SAP HANA in-memory platform, analytics, mobile, ...
Learn More 
BROWSE THE REPLAYS NOW. 
© 2014 SAP AG OR AN SAP AFFILIATE COMPANY. ALL RIGHTS RESERVED. 
Hear more of the key...
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Insurance Companies Integrate Data to Evolve in Real Time

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With a streamlined IT architecture, insurance companies can respond quickly to changing information and optimize their costs, all while maximizing customer service. To learn more and view the SAPPHIRE NOW sessions, visit: http://global.sap.com/campaign/na/usa/CRM-XU14-INS-SAPPLP/index.html?campaigncode=CRM-XU14-INS-SAPPLPSS

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Insurance Companies Integrate Data to Evolve in Real Time

  1. 1. The top 10 takeaways from the session at the SAPPHIRE NOW conference The Evolving Insurance Industry Landscape
  2. 2. Keep the Conversation Going Industry professionals shared their insights into the challenges and opportunities facing insurance companies today at this year’s SAPPHIRE NOW conference. Here are some highlights. 2
  3. 3. Integration Unlocks Business Insight Big Data, marketing analytics, and business intelligence are all trends supporting improved decision making. Standardizing the sourcing of data while integrating and aligning systems and methods enables insurance companies to unlock real-time insights from a single source of truth across the organization, driving more insightful analyses and faster execution of business processes. 3
  4. 4. Innovation Is in the Cloud Leading insurance companies are increasingly innovating for the future with cloud technology, which not only benefits the bottom line, but also provides business users an integrated, intuitive, easy-to-use interface they can use to unlock insights in real time. 4
  5. 5. The Need for Speed From quick and easy implementations to lightning-fast reporting times, cloud-based solutions run by in- memory technology are accelerating insurance companies’ time to value. Cloud Solutions: • Implementation time: 3-4 months • Latency: less than 180 milliseconds • Move from one cloud solution to SAP HANA Enterprise Cloud solutions: 1 week 5
  6. 6. Less Is More Cloud solutions are enabling insurance companies to reduce their long-term operating costs and consolidate their data models to simplify their business environments. Cloud Advantages: • 70% cost savings ($3 million in five years) compared to on-premise solution • 10 times reduction in database size 6
  7. 7. Welcome to the Age of Customer Engagement Old customer relationship management (CRM) systems no longer work. Today, it’s about how you differentiate yourself, delight your customers, and increase revenue through omnichannel customer service. First-Generation CRM Inside out Customer Experience Focus on 1:1 Customer Engagement Internal Focus Market Focus Front Office Efficiency Front Office Effectiveness Second-Generation CRM Inside out Customer Engagement Outside in Tactical Strategic 7
  8. 8. The Changed World of Customer Service Insurance companies must be prepared to anticipate their customers’ needs and be available with personalized interactions at whatever point customers reach out to them. Service excellence is • The right insight at the right time • Personalized interactions every time • The channels your customers want • Rich mobile apps • Solutions integrated to your enterprise 8
  9. 9. 50 billion devices are expected be connected to the Internet of Things (IoT) by 2020. The IoT has created massive opportunities for companies to take advantage of Big Data, real-time insights, mobile machine-to-machine communication, predictive analytics, and more, all made possible by the ubiquitous presence of cloud computing. Take Advantage of the Internet of Things 9
  10. 10. IT on the Shop Floor From wearables in action on a manufacturing floor to 60-story cranes avoiding collisions, the IoT is providing workers with the right information at the right time to reduce complexity and increase efficiency of business processes. 10
  11. 11. Making Connections SAP’s unique technology stack encompassing the cloud, SAP HANA in-memory platform, analytics, mobile, and real time is the foundation of the IoT projects that create true business value and competitive advantage. 11
  12. 12. Learn More BROWSE THE REPLAYS NOW. © 2014 SAP AG OR AN SAP AFFILIATE COMPANY. ALL RIGHTS RESERVED. Hear more of the keynotes, sessions, and interviews from the SAPPHIRE NOW conference.
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