Octa shop managed service 2013 presentationPresentation Transcript
OCTASHOPS E-COMMERCE PROPOSITION
About Us About the company• 9 Years Old company, promoted by serial technopreneurs.• 200 plus expert resources with Offices in Mumbai. Gurgaon &California.• Worked with leading e-retail & e-commerce businesses in the past 9years.• Offering Technology, Consulting, Development, Services. Nowoffering End to end managed E-com services• Have brought 20+ large scale online retail properties to life. Haveoperated online retail technology practice, where we consult, Manage,Develop, Support complex & disparate B2B, B2C, SaaS, GC / DCredemption systems etc.• 360° e-Retail Expertise.• Virtual Commerce Focus.
ADDITIONAL SERVICES WE CAN OFFER:• Providing a Toll free number for the Company and forwarding those calls to us.Our Customer Service Team will ensure that people who call want to talk to alive person, not a fake "recorded robot. We shall explain how the after salesservice will be provide by the Company.• Reliability is one of the keys to any good relationship, and good customerservice is no exception. If we (commit) say, “Your (name the order) will bedelivered on Tuesday”, OctaShop Logistics Team will well ensure it is deliveredon Tuesday. Otherwise, dont pay for it, take it free.• OctaShop Customer Service team will always let customer talk first. Show himthat you are listening by making the appropriate responses, such as suggestinghow to solve the problem.• No one likes hearing complaints, and many of us have developed a reflex shrug,saying, "You cant please all the people all the time". Maybe not, but if you givethe complaint your attention, you may be able to please this one person this onetime - and help businesses to reap the benefits of good customer service.• OctaShop Customer Service team requires an email address on the CompanyLogin. We will be sending mails to the buyers so that future communication canbe done via emails. Imagine the advantage customer speak to a Toll Free and theorder for a GKK or simply the details of a complaint is mailed back. It willassure confidence and will generate word of mouth.
• OctaShop Customer Service team can create the Company Facebook Wallwherein we shall add these buyers, and give the admin access to the theCompany Management team.• OctaShop Customer Service team will call, not a fake "recorded robot will speakand update status of the order at every check point. In case the parcel needs tobe parked at the destination courier agency office arrangements will be made.Our motive - be helpful - even if theres no immediate profit in it.• Regular training of our customer service staff will be always done also if trainingcan be conducted by the the Company Team will be highly appreciated. Maybeget an opportunity to interact with the warehousing people of the Company ifrequired.• Managing effective relationships with courier agencies has become increasinglyimportant in the era of constrained resources and global competition. Even ifservice structures and tools are in place today, they’ll likely need to be differenttomorrow. Instead, Our managers want relationship with the Company Team tobe long-term. And so, strategic decisions regarding the courier agencies will betaken whenever required, so that outstanding service continues to work its magicon customer loyalty.ADDITIONAL SERVICES WE CAN OFFER:
• Provide supplemental information at the end of the report if it will help. Our weekly reportwould be long enough to accomplish its purpose. OctaShop Managers will anticipatequestions and objections and provide proactive responses. t The report would flow easilyfrom point-to-point. Lead the reader through a logical progression of the topic frombeginning to end. First point would naturally flow into the second and so on. The weeklyreport would be visually appealing to the readers. Just by scanning it the the CompanyManagement Team will get a sense of what we’re saying in headers and sub-headers.• Practical & Personal experiences are invaluable and if it is gained by visiting warehouses,meeting the service quality team would enhance and improve our learning, understanding andknowledge. Since activities in the field are never limited to one discipline or aspect, theywill always broaden awareness and emphasize connections between ideas and practicalrealities. Field studies and on field activities could give OctaShop Customer Service team achance to interact with the the Company team and maybe both can share their experiencewith each other. For us sharing what customers feel and listening to the experiences ofonline buyers, could turnout to be a brainstorming session altogether. Besides, forOctaShop Customer Service team personally experiencing the environment, interacting withthe warehousing team personally, engaging in the activities at the factory site, working withthe quality processes team of the Company will be first hand learning.ADDITIONAL SERVICES WE CAN OFFER: