Enterprise Content Management Market Landscape and its Implications on Canon

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This presentations looks at Canon's current market position, analyses how the ECM market evolved in the last two decades and what Canon can do to adopt latest ECM technologies.

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  • Explore the evolution of document management & output technologies and assess their impact on Canon providing your views on current and future trends
  • DMS: Advanced Procession and Imaging, Documentum, Laserfiche, FileNet, OpenText, DB TechnologyWCM: Interwoven, Vignette, StellentECM: Microsoft, Oracle,IBM, EMC (Documentus+Syncplicity)Cloud-based CMS: Box, Google Drive, Dropbox, Evernote, SkyDrive, iCloud
  • Enterprise Content Management Market Landscape and its Implications on Canon

    1. 1. Evolution of DocumentManagement and OutputTechnologiesPresentation bySanjay Kaler
    2. 2. INPUT AND OUTPUTPart I
    3. 3. Physical-Digital-PhysicalPhysical Digital PhysicalInputTechnologiesOutputTechnologies
    4. 4. Input Technologies• Document Scanning & Capture as input technologies• Growing interest in distributed scanning• Advanced data extraction• Document harvesting• Fax processing• Metadata output and integration with businessapplications• Shift towards cloud computing and mobility• Knowledge management, compliance and security• MFDs continue to advance
    5. 5. Output Technologies• Digital colour printing• Software-as-a-Service gaining adoption among managed printservice providers• Variable data printing• Transaction printing and direct mail marketing are converging• Printing on demand• Distributed production• Customers are driving shift to cross-media• Mobile is a link between physical and digital media• Operational efficiency and workflow automation to managecost• New value added services
    6. 6. Market Position• Market leader in Input and Output technologies• Market focused R&D and among top US patent holders• Provides more complete solutions with the Allianceprogram• Deliver greater value with professional services andsolutions• Strong dealer network• Exceptional service and support• Commitment to environment and local community
    7. 7. THE GAPPart II
    8. 8. What is Information?• Data (structured): 20% of organisation’s information– Rows & Columns in database• Content (unstructured): remaining 80% of the information– Document: Digital and Scanned– Image/Audio/Video– Email, Calendar, Contact– Chat– Social content– Site, Blog, Wiki– Paper mail– Fax– Other content
    9. 9. What is Enterprise ContentManagement?Enterprise Content Management (ECM) is astrategy for the coordinated management ofall content throughout anorganization, allowing for people and systemsto find and use content from within anybusiness context.
    10. 10. ECM FrameworkContent ServicesLibrary ServicesMeta ServicesECMPlatformECMApplicationsContentManagementInteroperabilityServicesDigital AssetsManagementDocumentManagementWeb ContentManagementRecordsManagementBusinessProcessManagementSocialContent
    11. 11. Industry Evolution• 1990-2000– Vendors focused on particular pain-intensive processes of specificdepartments: DMS, WCM, RM– Created information silos in the organisation– Core customer was business, often at odds with IT• 2000-2010– Compliance and risk concerns led organisation to integrate silos– ECM technologies viewed as a core platform, thus born Enterprise 1.0– Customer realised cost savings by building systems of record– Core customer shifted from business to IT• 2010 and beyond– Platform approach created open source solutions– Web 2.0 led to Enterprise 2.0 creating systems of engagement– Middle-tier knowledge workers core customer, again at odds with IT
    12. 12. Business Drivers• Increase employee efficiency and productivity• Improve control of information and optimisebusiness processes• Manage record to comply government andindustry regulations• Reduce overall cost of information managementacross the enterprise• Protect sensitive information to mitigate risk• Enable collaboration and track documentchanges for reporting purpose
    13. 13. Key Players
    14. 14. Software Delivery Methods• On-premise or Private Cloud• Software/Storage as a Service (SaaS) or PublicCloud• Hybrid Cloud
    15. 15. BRIDGING THE GAPPart III
    16. 16. Enterprise Content LifecycleCapture(Input)• Aggregation• Indexing• RecognitionTechnologiesStore• Repositories• LibraryServices• StorageTechnologiesManage• Workflow• Search &Discovery• Sharing &CollaborationPreserve• Long-termArchive• Integrationwith otherapplications• Backup &RecoveryDeliver(Output)• Distribution• Security andAccess Control• TransformationTechnologies
    17. 17. Enterprise 1.0 to 2.0• Last ECM turning point came to break contentand organisational silos• Next wave is coming from breaking the silosbetween the organisations, including yourfamily• Security, simplicity and cloud computing arekey drivers
    18. 18. Market Trends• Dramatic rise of structured as well as unstructured data• Capture and manage growing new content generatedthrough different communication channels eg.Email, IM, Social Network, CollaborationSoftware, SMS, Video Chat.• Cloud-based content management system• Platform approach with API access to extend thecapabilities• Growing need of inter-vendor deployment to meet specificneed of industry or function• Open standard based modular solutions which are scalablewithin and beyond enterprise boundaries• Point-based solution for increasingly mobile workforce
    19. 19. Vertical Markets• Government• Medical• Education• Stock market• Banking & InvestmentServices• Insurance• Manufacturing• Professional Services(Legal, Accounting andConsulting)• Media• Retail• Utilities• Publishing• Petrochemicals• Construction &Engineering• Transportation• Telecommunications• Pharmaceutical• Other industries
    20. 20. ManageDistributeStoreCapturePhysical-Digital-Physical
    21. 21. Summary• Provide end-to-end solution in those verticalswhere Canon has strong presence• Take platform approach and focus on storage &preservation components by providingmeta, content and library services• Adopt open industry standards and build modularsolutions that integrate with other vendors• Leverage cloud technologies with mobileworkforce in mind• Make strategic acquisitions to fill the gap
    22. 22. Thank you!

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