Circular No. 956/17/2011-CXF.No. 201/10/2011-CX 6Government of IndiaMinistry of Finance Department of Revenue(Central Board of Excise and Customs)New DelhiDated, the 28thSeptember, 2011ToAll Chief Commissioners of Customs &Central Excise,All Chief Commissioners of Central Excise,All Chief Commissioners of Large Taxpayers Unit.Sub.: Procedure for electronic filing of Central Excise and Service Tax returns and forelectronic payment of excise duty and service tax.Sir/madam,Attention is invited to Circular No. 919 / 09 / 2010 - CX dated 23rd March 2010prescribing the procedure for electronic filing of Central Excise and Service Tax returns andpayment of Central Excise duty and Service Tax by all the assessees who had paid CentralExcise duty and Service Tax of Rs. 10 Lakh or more (including payment by utilisation of Cenvatcredit) in the previous financial year. Attention is also invited to Notifications No. 21/2011-Central Excise(NT) & 22/2011-Central Excise (NT) both dated 14.09.2011 and No. 43/2011-STdated 25.08.2011 prescribing mandatory electronic filing of Central Excise and Service Taxreturns2. DG (Systems) has prepared comprehensive instructions outlining the procedure forelectronic filing of Central Excise duty and Service Tax returns and electronic payment of taxesunder ACES. The same is annexed. The said instructions outline the registration process for newassessees, existing assessees, non–assessees and for Large Taxpayers Unit assessees, steps forpreparing and filing of return, use of XML Schema for filing dealer’s return, procedure forobtaining acknowledgement of e-filed return, procedure for e-payment etc. It is requested tosensitize the concerned officers as well as the trade and industry regarding the said instructions.3. As a large number of taxpayers would be required to file Central Excise and Service Taxreturn electronically, it is requested that the trade and industry may be provided all assistance soas to help them in adopting the new procedure.
4. Field formations and trade/industry/service provider may also be informed suitably.5. Hindi version will follow.Yours faithfully,(V.P.Singh)Under Secretary (C.X.6)Encl.: As above
ANNEXUREProcedure for Electronic filing of Central Excise and Service Tax returns and ElectronicPayment of TaxesIn continuation of its efforts for trade facilitation, CBEC has rolled-out a new centralized, web-based and workflow-based software application called Automation of Central Excise andService Tax (ACES) in all 104 Commissionerates of Central Excise, service Tax and large TaxPayer Units (LTUs) as on 23rd December, 2009. ACES is a Mission Mode project (MMP) of theGovt. of India under the national e-governance plan and it aims at improving tax-payer services,transparency, accountability and efficiency in the indirect tax administration in India. Thisapplication has replaced the current applications of SERMON, SACER, and SAPS used inCentral Excise and Service Tax for capturing returns and registration details of the assessees.II. ModulesThe ACES application has interface for:Ø Central Excise AssesseesØ Service Tax AssesseesØ Central Excise Departmental Officers andØ Service Tax Departmental Officers.It has automated the major processes of Central Excise and Service Tax - registration, returns,accounting, refunds, dispute resolution, audit, provisional assessment, exports, claims,intimations and permissions. It is divided into the following modules:1. Access Control of Users (ACL)2. Registration (REGN): Registration of assessees of Central Excise & Service Tax including on-line amendment.3. Returns (RET): Electronic filing of Central Excise & Service Tax Returns4. CLI: Electronic filing of claims, intimations and permissions by assessees and their processingby the departmental officers5. Refund (REF): Electronic filing of Refund Claims and their processing6. Provisional Assessment (PRA): Electronic filing of request for provisional assessment and itsprocessing by the departmental officers.7. Assessee Running Account8. Dispute Settlement Resolution (DSR): Show Cause Notices, Personal Hearing Memos,Adjudication Orders, Appellate and related processes.9. Audit Module10. Export Module for processing export related documentsIII. Benefits to the Assessees1. Reduce Physical Interface with the Department2. Save Time3. Reduce Paper Work4. Online Registration and Amendment of Registration Details5. Electronic filing of all documents such as applications for registration, returns [On-line andoff-line downloadable versions of ER 1,2,3,4,5,,6,7,8,Dealer Return, and ST3], claims,permissions and intimations; provisional assessment request, export-related documents, refundrequest
6. System-generated E-Acknowledgement7. Online tracking of the status of selected documents8. Online view facility to see selected documents9. Internal messaging system on business-related mattersIV. Registration Process:To transact business on ACES a user has to first register himself/herself with ACES through aprocess called “Registration with ACES”, This registration is not a statutory registration asenvisaged in Acts/Rules governing Central Excise and Service Tax but helps the application inrecognizing the bonafide users. Described below are steps for taking registration by a newassessee, existing assessee, non-assessee and a Large Tax Payer Unit (LTU).(a) New Assessee1. The user needs to log onto the system, through internet at http://www.aces.gov.in2. He/she chooses the Central Excise/Service Tax button from the panel appearing on the top ofthe webpage.3. Clicks the button “New Users Click here to Register with ACES” in the Log-in screen thatappears after clicking Central Excise/Service Tax button.4. Fills in and submits the form “Registration with ACES”, by furnishing a self-chosen user IDand e-mail ID. User ID, once chosen is final and cannot be changed by the assessee in future.5. The system will check for availability of the chosen User ID and then generate a password andsend it by e-mail, mentioned by him/her in the Form.6. ACES provides assistance of ”Know your location code for choosing correct jurisdictionaloffice.7. The user then re-logs-in and proceeds with the statutory registration with CentralExcise/Service Tax, by filling-in the appropriate Form namely A-1, A-2 or ST-1 etc. by clickingthe “Reg” link in the Menu bar that appears on the top of the screen. It is mandatory to use thePAN allotted to the business entity to be registered. If the applicant has applied for PAN, he canbe issued a temporary registration number and after obtaining PAN, he should amend theregistration form online and insert the PAN, after which a new PAN-based registration numberwill be issued to the assessee. For security reasons, the password should be changedimmediately.8. The system instantaneously generates an acknowledgement number after which theregistration request goes to the jurisdictional Superintendent, in case of Service Tax, and to theAssistant or Deputy Commissioner (AC/DC), in case of Central Excise. If the department needsany clarification, the registration applications can be sent back by the department to theapplicants. Similarly, before registration certificate is issued, the applicant can also withdrawhis/her application. Depending on the instructions in force, Service Tax assessees are required tosubmit certain documents along with a signed copy of the registration application to thedepartment for verification. After verification, the Superintendent of Service Tax issues theRegistration Certificate. However, in case of request for centralized registration, the
Commissioner of Service Tax approves the registration. In either case, if the requisite documentsare not received within a period of 15 days, the registration application will be rejected by thedepartment as incomplete. After the approval for issuance of a Registration Certificate is givenby the competent authority, a message to this effect is sent to the assessees electronically. In caseof Central Excise, the Registration Certificate is issued by the AC/DC, after due processing, anda message to this effect is sent to the assessees electronically. Thereafter, the range Officercarries out physical verification of the declared premises and verifies the documents. A messageregarding physical verification is sent electronically. The assessee can view and take a print-outof this.9. Depending on the option chosen by the assessee, the signed copy of the RC can be sent bypost or can be collected by assessee in person.10. While submitting registration form, if the assessee makes a mistake in choosing a wrongjurisdiction (Commissionerate/Division/ Range), ACES provides a facility to the Superintendent(in case of Service Tax) and to the AC/DC (in case of Central Excise) to forward the applicationto the correct jurisdictional officer to issue registration and a message to this effect is sent to theassessee for information.11. The registration number will be same as the current 15-digit format with minor change suchas:For-PAN based Assessees1-10 digits – PAN of the Assessee11-12 digits–EM (Excise Manufacturer), ED (Excise Dealer), SD (Service Tax)13-15–Systems generated alphanumeric serial numberFor non-PAN based assessees1-4 digits TEMP5-10 Systems generated alpha numeric number11-12 EM (Excise Manufacturer) or ED (Excise Dealer), SD (Service Tax)13-15–Systems generated alphanumeric serial number(b) Existing Assessee1. The existing assessees will not have to take fresh registrations. They will have to only registerwith the ACES application. This can be done in the following manner:ACES application will automatically send mails to the e-mail IDs of the assessee, as available inthe existing registration data base, indicating a TPIN number, and password. The mail willcontain a hyperlink to the website.Assessee clicks on the hyperlink and is taken to ACES applicationAssessee submits the form after filling the requisite information including the password providedin the e-mail, a new User ID and new password. User ID, once chosen is final and cannot bechanged by the assessee in future.On successful registration with ACES, the assessee can transact business through ACES.2. Existing assessees should note that they should register with ACES by following theprocedure at (1) above and they should not register with ACES through the direct method, meantfor new assessees, as discussed under (a) above. They should also not fill-in registration formsagain as it will lead to allotment of new registration numbers by the system.
3. Assessees should ensure that their contact details in the department’s registration data base areupdated to include their valid and current e-mail ids, otherwise they will not receive any suchmail. Those assessees who have not yet furnished their email IDs to the department or even afterfurnishing the ID have not received the TPIN mail from ACES are advised to contact thejurisdictional Range Officers or LTU Client Executives and furnish their email IDs in writing.The officer will thereafter incorporate the email ID in the ACES registration database of theassessee and arrange to send the TPIN mail to the assessee’s email ID.(c) Non-Assessee1. This category of registration is given in ACES to any individual, firm or company whichrequires to transact with the Central Excise or Service Tax Department, though not an assesseesuch as (a) merchant exporter, (b) co-noticee, (c) refund applicant, (d) persons who have failedto obtain CE/ST registration as required under the law and against whom the Department hasinitiated proceedings and (e) persons who are required to tender any payment under CE/ST Act/Rules. The Non-assessees are not required to file any tax returns.2. Where such persons desire to seek non-assessee registration they follow same steps as in caseof new assessee except that while choosing the registration form in step (vii) they have to chooseand fill in the Non-assessee form.3. In case the assessee is taking such registration for claiming any refund or rebate it ismandatory to furnish his/her valid PAN.4. A Non-assessee registration can also be done by the designated officer of theCommissionerate, on behalf of the non-assessee.(d) Large Tax Payer Unit (LTU) Assessee/Client1. The consent form will have to be submitted manually by the New LTU assessees to thejurisdictional LTU office which will be processed off line2. The approved consent form will be uploaded by the competent officer of the Group LTU(GLTU) into ACES3. Any new unit of an existing LTU, which applies for registration with ACES will beautomatically attached with the LTU Commissionerate based upon PAN details in theregistration form4. As soon as the new or existing unit is attached with the LTU Commissionerate, a suitableintimation will be automatically sent by the ACES to the existing jurisdictional Commissionerateand the pending items of work will be transferred to the LTU Commissionerate5. For existing LTU assessees, the process of registration is same as explained in Sub Para (b)above.IMPORTANT:
i. The user ID once selected will be permanent and cannot be changed. However, it isdesirable to frequently change passwordsii. The User ID should be of 6-12 alphanumeric characters, no special character such as!@#$%*&( )+ or spaces except underscore „-„ shall be allowed.iii. New assessee seeking registrations in Central Excise and Service Tax will also submit to thejurisdictional Range officer, a printout of the application form submitted online duly signed bythe authorized signatory along with required documents.iv. Assessees should note that the e-mail ID is furnished to the department in writing, and theywill be responsible for all communications to and from this email ID. Currently, ACES providesfor communication to one email ID only. After registration with the ACES, assessees, on theirown, can modify their registration details online, including their e-mail ID.v. In the interest of security and data protection, assessees are advised to change theirpasswords regularly and not to share it with unauthorized persons. In case of any dispute, theperson whose user ID and Password has been used to access the application will be held liablefor the action and any other consequences.V. E-filing of ReturnsThe assesses can electronically file statutory returns of Central Excise and Service Tax bychoosing one of the two facilities being offered by the department at present: (a) they can file itonline, or (b) download the off-line return utilities which can be filled-in off-line and uploadedto the system through the internet.a. Steps for preparing and filing returns(i) Returns can be prepared and filed on line by selecting the „File Return option under RETmodule after logging into the ACES.(ii) All validations are thrown up during the preparation of the return in this mode and the statusof the return filed using the online mode is instantaneously shown by ACES.(iii) Returns can also be prepared and filed off-line. Assessee downloads the Offline returnpreparation utility available at http://www.aces.gov.in (Under Download)(iv) Prepares the return offline using this utility. The return preparation utility containspreliminary validations which are thrown up by the utility from time to time.(v) Assessee logs in using the User ID and password.(vi) Selects RET from the main menu and uploads the return. Instructions for using the offlineutilities are given in detail in the Help section, under „Download link and assessees areadvised to follow them.(vii) Returns uploaded through this procedure are validated by the ACES before acceptance intothe system which may take up to one business day. Assessee can track the status of the return byselecting the appropriate option in the RET sub menu. The status will appear as “uploaded”
meaning under process by ACES, “Filed” meaning successfully accepted by the system or“Rejected” meaning the ACES has rejected the return due to validation error. The rejectedreturns can be resubmitted after corrections.(viii) Once the Central Excise returns are filed online in ACES or uploaded to the system usingthe off-line utility, the same cannot be modified or cancelled by the assessee. The Service Taxreturns, however, can be modified once as per rules up to 90 days from the date of filing theinitial return.(ix) Self-assessed CE returns, after scrutiny by the competent officer, may result intomodification. Both the „Original and the „Reviewed return can be viewed by the assesseeonline.b. Template Upload for Dealer ReturnIn order to make the e-filing of dealer return easy, particularly when some dealers have to enterhuge data, a facility has been provided in the online version of the dealer return to use a templatein excel format, which they can download, fill and upload by using ‘upload XLS functionality’in the return. After validating the data, the system will populate it in the return in the relevantsections.c. Using XML Schema for filing Central Excise Return (ER 1) and Dealer ReturnCurrently, the ACES Application allows on-line filing of Quarterly Returns by the RegisteredDealers accessing the site www.aces.gov.in by using the excel utility. Some assesses who usetheir own software application in their offices find the process of manual entry of data in theexcel format of Returns as a time consuming and avoidable exercise. A new feature of XMLschema has been introduced. Using the schema, assessees, after making necessary modificationsin their own software application, can generate their returns from their application. Belowmentioned steps elaborate the process to prepare, validate and upload the Dealer’s Return.Steps to prepare the XMLStep 1: ACES application accepts the return in XML format. Prepare the Dealer return XML andvalidate it against the schema ACES_DLR.xsd provided.Step 2: Login to the ACES application and upload the XML for processing. XML will be againvalidated against same XSD again before processing.XML File only will be considered valid if it satisfies the requirements of the schema (predefinedXSD) with which it has been associated. These requirements typically include such constraintsas:Elements and attributes that must/may be included, and their permitted structureThe structure as specified by regular expression syntaxSimilar facilities are available for ER 1 returns.Instructions for using the schema are given in detail in the Help section, under ‘Download’ link.Assessees are advised to follow them.
d. Filing of Returns and other documents through the ACES Certified Facilitation Centres(CFCs)CBEC has entered into MOUs with the Institute of Chartered Accountants of India (ICAI),Institute of Cost and Works Accountants of India (ICWAI) and the Institute of CompanySecretaries of India (ICSI) for setting up ACES Certified Facilitation Centers (CFCs) . Based onthis, several CFCs have been set up across India, details of which are available under the CFClink in ACES website (http://aces.gov.in/CFC.jsp)These CFCs provide a host of services to theassessees such as digitization of paper documents like returns etc. and uploading the same toACES on payment of charges, upper limit of which has been prescribed in the MOUs andavailable in the website, mentioned above. For this purpose, assessees are required to write to thedepartment authorizing one of the CFCs, from the approved list, to work in ACES on theirbehalf. They have to furnish the name and other details of the CFCs, including the registrationNo issued by the ICAI/ICWAI etc. At any given time, one assessee can authorize one CFC,while one CFC can provide services to more than one assessee throughout India. In case theassessee wants to withdraw the authorization, it can do so by intimating the department.However, an assessee will be held liable for all actions of omission or commission of the CFC,during the period they are authorized by him/her to work in ACES.e. Validation of the entries made while filling return1. At the time of making entry in the electronic format of the relevant return, the software doessome preliminary validation for ensuring correctness of data, either concurrently or at the time ofsaving / submitting the return. This validation process is automated. The user is prompted by theapplication software to correct the particulars entered wherever required. In respect of certainentries, although the application alerts the assessee about any entry found erroneous orinconsistent, as per the automated validation process, the assessee is still allowed to proceedfurther to complete data entry of the return and finally submit it electronically. But in some casesthe assessees are not allowed to proceed further unless the error indicated is corrected.2. A return filed electronically is subject to automatic verification process by the application anddefective returns are marked to the departmental officer for review and correction. Whilereviewing the return the officer may seek some clarification from the assessee, call for someinformation, records or documents which should be furnished by the assessee. In case of reviewand correction of returns by the departmental officers, assesses will receive a message from theapplication and they can log in to the application to view the reviewed returns online.3. Returns, captured off-line using the Downloadable utility and uploaded later on, are furthersubjected to certain validation checks. Processing of uploaded returns, using the off-lineversions, is done at the end of one business day and the status can be viewed by the assesseesunder the “VIEW STATUS” link under “RET” module. Status is described as “UPLOADED”,“FILED” or “REJECTED” and they denote as follows:Ø UPLOADED denotes that return is uploaded and under processing (assessees are advisedto view the status after the end of a business day).Ø FILED denotes that uploaded return is accepted by system.
Ø REJECTED denotes that return is rejected due to errors. (The assessees are required tocorrect the return and upload it again.)4. There is no provision in ACES application to allow assessees to make corrections in theCentral Excise returns filed by them. Once the return is accepted by the system as successfully“filed”, no modification can be made by the assessee. However, if the return is rejected, theassessee can correct the errors and upload it again. The assessees are, therefore, advised to takeutmost care while filing the returns. However, in case of Service tax, the assessee can revise thereturn within a period of 90 days from the date of filing their original return.f. Acknowledgement of E-Filing of the returnIn the case of a Central Excise or Service Tax return filed on-line, ACES application softwareacknowledges it by displaying an Acknowledgement message. A unique document referencenumber is generated which consists of a 15-digit registration number of the assessee, name of thereturn filed, the period for which return is filed etc. This is also automatically communicated tothe email id of the assessee by the application. In the case of an uploaded Central Excise return,using offline utility, similar acknowledgement is generated and sent after the acceptance of thereturn by the system as a valid return i.e. when the status changes to “FILED”.g. Class of Assessees for whom e-filing of returns is mandatory with effect from 1stOctober, 2011:1. In terms of Notification Nos 21 & 22 /2011-Central Excise (N.T.) dated the 14thSeptember,2011, all Central Excise assesses are mandatorily required to electronically file returns namelyER 1,2,3,4,5,6,7, and 8, Similarly, in terms of Notification No 43/2011- Service Tax dated. 25thAugust, 2011 all the Service Tax assesses are required to electronically file ST 3 returnsmandatorily.2. The earlier facility of e-filing on the website (http://exciseandservicetax.nic.in), as provided inthe CBEC Circular No.791/24/2004-CX. Dated 1.6.2004 is no more available and the assesseesare required to file their returns online or by uploading the downloadable off-line return utilitiesto the new ACES website (http://www.aces.gov.in). Data structure for writing programmes tocull out the required return data (currently available for ER 1, ER 2 and Dealer return) from theassessee’s computers in XML format has also been provided. For complete details andinstructions, assessees can visit the aforesaid website. Assessees who are required to or opted tofile returns electronically but are unable to file electronically, for any technical difficulty infiling the returns, on account of difficulties at the department’s end viz. server/application isdown or due to some defect in the software, should submit a soft copy of their return in CDalong with a hard copy of the return prepared using the latest version of the offline utility andduly signed by the authorized person. This facility will be available only on the last day onwhich the return is to be filed. If the last day is a holiday then it can be submitted on the nextworking day. However, if the difficulty is on account of any defect on assessee’s end, thisfacility will not be available to the assessees.h. e-payment1. In terms of Notification No 04/2010-Central Excise (N.T.) dated the 19th February, 2010, anassessee, who has paid total duty of rupees ten lakhs or more including the amount of duty paid
by utilization of CENVAT credit in the preceding financial year, is required to deposit the dutyelectronically through internet banking under sub-rule (1) of Rule 8 of the Central Excise Rules,2002.2. Similarly, in terms of Notification No. 01/2010 – Service Tax dated the 19th February, 2010,an assessee who has paid a total Service Tax of rupees ten lakhs or more including the amountpaid by utilization of CENVAT credit, in the preceding financial year, is required to deposit theservice Tax liable to be paid by him electronically, through internet banking under sub-rule (2)of Rule 6 of the Service Tax Rules, 1994.3. For e-payment, assessees should open a net banking account with one of the authorized banks(currently there are 28 banks, list of which is available on the EASIEST (Electronic AccountingSystem in Excise and service Tax) website of CBEC, maintained by NSDL(https://cbec.nsdl.com/EST/). Payment through ICICI Bank, HDFC Bank and Axis Bank can bedone by assesses for select Commissionerates only, list of which is published in the aforesaidEASIEST website. Payment through all other authorized banks can be made for allCommissionerates.4. For effecting payment, assessees can access the ACES website (http://www.aces.gov.in/) andclick on the e-payment link that will take them to the EASIEST portal(https://cbec.nsdl.com/EST/) or they can directly visit the EASIEST portal.5. Procedure for e-Payment:i. To pay Excise Duty and Service Tax online, the assessee has to enter the 15 digit AssesseeCode allotted by the department under erstwhile SACER/SAPS or the current application ACES.ii. There will be an online check on the validity of the Assessee Code entered. Only if theassessee has been registered in ACES (either in Central Excise or in case of Service Tax), will bevalidation be successful.iii. If the Assessee code is valid, then corresponding assessee details like name, address,Commissionerate Code etc. as present in the Assessee Code Master will be displayed.iv. Based on the Assessee Code, the duty / tax i.e. Central Excise duty or Service Tax to be paidwill be automatically selected.v. The assessee is required to select the type of duty / tax to be paid by clicking on SelectAccounting Codes for Excise or Select Accounting Codes for Service Tax, depending on thetype of duty / tax to be paid.vi. At a time the assessee can select up to six Accounting Codes.vii. The assessee should also select the bank through which payment is to be made.viii. On submission of data entered, a confirmation screen will be displayed. If the taxpayerconfirms the data entered in the screen, it will be directed to the net-banking site of the bankselected.
ix. The taxpayer will login to the net-banking site with the user id/ password, provided by thebank for net-banking purpose, and will enter payment details at the bank site.x. On successful payment, a challan counterfoil will be displayed containing CIN, paymentdetails and bank name through which e-payment has been made. This counterfoil is proof ofpayment made.i. Responsibility of the Assessee1. It is the legal responsibility of the assessees, who are required to file returns, to file it withinthe due date as prescribed under law. It may, however, be noted that merely uploading thereturns will not be considered as returns having been filed with the department. A return will beconsidered as filed, when the same is successfully accepted by the application as “Filed” and therelevant date for determining the date of filing of return will be the date of uploading of suchsuccessfully “filed” returns. In case a return is “rejected” by the application, the date ofuploading of the rejected return will not be considered as the date of filing, rather the date ofuploading of the successfully “filed”, return (after the assessee carries out necessary correctionsand uploads it again) will be considered as the actual date of filing.2. In case the assessee experiences any difficulty in transacting in ACES such as filing of return,the assessees may lodge a complaint with the ACES Service Desk or the department by e-mailand/or by telephone, details of which are given below and obtain a ticket no. as anacknowledgement from the department. However, mere lodging of complaints with the ACESservice desk will not be a valid ground to justify late filing of returns. If the difficulty is not onaccount of problems at the assessee’s end, and can be clearly attributed to the department’s ITinfrastructure such as problems in accessing Central Board of Excise and Customs’ ACESapplication due to server, network or application being down, proportionate time will bededucted from the date of uploading of successfully “filed” returns to ascertain the actual dateand time of filing of the return. Since the department maintains logs of such technical failures, incase of any dispute, the decision of the department will be final.VI. Digital SignaturesThe ACES application is designed to accept digitally signed documents. However, in thebeginning this functionality is not going to be activated. Pending its activation the electronicreturns will be filed into ACES without digital signatures. Hence, wherever the returns aresubmitted through ACES there will not be any requirement to submit signed hard copyseparately.VII. System Requirements for ACESØ To use ACES following systems requirements are recommended:Ø Processor: Intel Pentium III and higherØ RAM: 256 MB and higherØ HDD: 80 GB and moreØ Web Browser: IE 6.0 and above, Netscape 6.2 and aboveØ MS Excel 2003 and above for using offline utilitiesØ Sound Card, Speakers/Headphones, Colour Monitor for using Learning ManagementSystems (LMS)
VIII. Help for AssesseesCBEC has set up a Service Desk with National toll-free No. 1800 425 4251, which can beaccessed by between 9 AM to 7 PM on all working days (Monday to Friday). Besides, e-mailscan be sent to email@example.com. All the calls/e-mails will be issued a uniqueticket number, which will be attended to by the Service Desk agents for appropriate response.A Learning Management Software (LMS) has been provided on the ACES website, which is amultimedia-based self-learning online tutorial guiding the aseesees in a step-by-step processes touse ACES. The downloadable version of Learning Management Software is also provided on thewebsite. Besides, User Manuals, Frequently Asked Questions (FAQs), Power Point Presentation,and a Brochure have also been provided on the website to help the assessees use ACES.***