Body Language

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7 comments

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  • + tyagicool Muniraj Tyagi 8 months ago
    Will help a lot.....thanks dude....
  • + Fbjjipiu Fbjjipiu 2 years ago
    should use picture instead of words to ilustrate what you mean..
  • + guest12da9b guest12da9b 2 years ago
    this is no sense
  • + haveaword Tanveer Iqbal 2 years ago
    Hmm cool stuff thanks for sharing it
  • + GreenBeingNancy Nancy Poh 2 years ago
    Most likely it’s because you like the sincerity you see in the smile with all my teeth showing.
  • + sanjay_jhaa Sanjay Jha 2 years ago
    Thanks Nancy for your beautiful comments. Love your smile.
  • + GreenBeingNancy Nancy Poh 2 years ago
    Thanks for sharing this. This is a very useful knowledge to pick up if one lacks confidence. Slides 11 and 12 can be used to find out if someone you are attracted to is just as interested. I know it works because I have tried it.
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Body Language - Presentation Transcript

  1. Body Language By Rayan Sequeira (rayan@dnsconsulting.net)
  2. Teach yourself how to read and interpret
    • Non-Verbal Communication
    • “ Clusters”
    • Eye Contact
    • Less Eye contact
    • Eyebrows
    • Mouth
    • Head
    • Smile
    • The body - seated
    • Attitudes and Gesture Clusters
    • Confidence
    • Cooperation willingness/relaxation
    • Readiness / Expectancy
    • Open-mindedness
    • Interest/evaluation
    • Dominance superiority/aggression
    • Frustration
    • Anxiety/nervousness
    • Boredom
    • Defensiveness
  3. Non-Verbal Communication
    • Non-verbal behaviour can communicate more powerfully than the spoken word.
    • The problem is that it is difficult to read and control.
    • Look for ‘clusters’ of non-verbal communication to help you to interpret correctly
    • In communication, seeing is more important than hearing. What you see will corroborate the verbal message – and may also convey new, interesting information...
  4. “ Clusters”
    • If the verbal and non-verbal behaviour does not match, then go carefully and be prepared not to believe!
    • A key message can be dramatically reinforced by supporting gestures which are consistent with the spoken word
    • Remember the old saying:
    • “ A Picture is worth a Thousand Words”
  5. Eye Contact
    • Most of us look directly at other people between 30% and 60% of the time while listening
    • More eye contact than this indicates greater interest in the person than in what he/she is saying
    • Lovers and Fighters often demonstrate this high percentage of eye contact!!
      • In negotiation you should make your point and then keep silent but maintain eye contact – you might feel the tension but the other person will feel the pressure. Wait for them to ‘crack’ first
  6. Body Language and Lying
    • Signs of Deception and Lying
    • Less eye contact will occur when we feel uncomfortable or guilty
    • Policemen or lawyers are working on this principle when they persistently look at the suspect or defendant
    • Hands touch their face, throat, nose, mouth, ear
    • Physical expression will be limited and stiff
      • The liar takes up less space with their hand, arm and leg movement facing towards their own body
  7. The Eyebrows
    • When eyebrows are lowered a person is usually frowning
    • This may signify worry, criticism or disagreement
    • But look for supporting evidence to make up the cluster
    • The frown may simply mean concentration or puzzlement
    • Raised eyebrows can indicate surprise or disbelief
      • One raised eyebrow suggests an element of suspicion or challenge
  8. The Mouth
    • When the mouth drops open this can suggest either astonishment or surprise
    • Or may simply be a question of relaxation
    • Tightened lips indicate a defensive mode
    • A rebellious streak can be identified by thrusting out the chin
  9. The Head
    • Held straight up – indicates a neutral position – listening hard and evaluating
    • Small nods acknowledge that information is being received, but do not necessarily mean agreement
    • Tilting the head the head to one side signals a developing interest.
      • A downcast head could mean a problem. Basically the gesture signals evaluation but with negative overtone leading perhaps to submission
      • You cannot see their eyes & they cannot pick up on your non-verbal signals - say something to get their attention!
  10. The Smile
    • We associate a smile with happiness but there are different kinds of smile!
    • The grimace, the wry, resigned sardonic or coy smiles
    • These all represent very different emotions, particularly when linked with other associated gestures...
  11. The Body when seated
    • Crossed legs and crossed arms shout ‘resistance’ – but it can just mean that someone has been sitting for a long time and are feeling uncomfortable
    • Leaning forward – eager
    • The right ankle resting on left knee – indicates an argumentative or competitive frame of mind
    • Legs together, or slightly in front of the other is a positive signal
    • Legs and feet pointing toward an exit is an unreceptive sign
  12. The Body when Standing
    • A receptive position is when a person's weight evenly distributed and the body is tilted toward the speaker
    • Crossed legs indicate a negative stance
    • Legs pointing away from the speaker or toward the exit is also a negative signal
      • Other negative signals are hands clenched, arms crossed in front of the chest or rubbing the neck
    • Arms spread, hands open or relaxed are all positive signals
  13. Attitudes and Emotions
    • Positive and Negative!
    • The next pages will give you an insight into varying attitudes and emotions
    • Learn to use them to your advantage!
    • And remember the customer could be trying to read your body language!
    • Read on to teach yourself more about the fascinating subject of reading and interpreting Body Language ...
  14. Confidence
    • An erect stance or sitting position
    • Confidence is conveyed by plenty of eye contact
    • Leaning back in a chair with hands clasped behind head
    • ‘ Pyramiding’ i.e. the hands effect a pyramid shape but with only the tips of the fingers and thumbs touching
    • Over emphasised gestures can convey arrogance
  15. Willingness and Relaxed
    • Head is inclined to one side
    • Body leans forward in chair
    • Jacket or coat is unbuttoned
    • Palms of hands are opened and upturned
    • Sitting at right angles to or directly alongside other person (be careful not to invade ‘body space’)
    • Remember this information during interviews
  16. Readiness and Expectancy
    • Starts to move closer
    • Speaks confidently
    • Hands rests lightly on hips
    • Sits on edge of chair
    • Palms of hands rubbed on thighs
    • Snaps fingers
    • Rubs palms of hands together
  17. Open-minded Attitude
    • An Open-minded Attitude is conveyed by the following body language:
    • The person will sit forward in front of chair
    • The head is raised
    • Legs are uncrossed  
  18. Interest and Evaluation
    • The Head is raised
    • Chin is stroked slowly
    • Hand is raised to the cheek
    • Pinches the bridge of nose
    • The arm of spectacles placed in the mouth
    • Acceptance
    • The hand placed on the chest signifies loyalty, honesty and devotion
  19. Dominance, Superiority and Aggression
    • Hands are clasped behind head
    • The head is well back
    • Legs are extended
    • Ankles are crossed
    • Holding the lapel of jacket
    • Coat is buttoned
    • Hands are placed in pockets with thumbs pointing outwards
  20. Frustration
    • Rubs the back of the neck
    • Fingers are run through hair
    • Breaths are short
    • Hands are clenched or wrung
    • One index finger is pointed
  21. Anxiety and Nervousness
    • The throat is cleared
    • Fidgets in chair
    • Tugs at earlobe
    • Hands cover mouth when speaking
    • Fiddles with tie, cufflinks, rings etc
  22. Boredom
    • Doodles on pad
    • Drums fingers on table
    • Taps feet
    • Ballpoint pen continuously clicking
    • Head rests in hands
    • The eyes droop The blank stare – the person is almost asleep with eyes open, illustrated by lack of blinking!
  23. Defensiveness
    • Arms are tightly folded high on chest
    • Ankles are locked
    • The head is down on the chest
    • Twiddles with earlobe or nose – in a speaker these two gestures can signify exaggeration or even lies!
    • Fists are clenched
    • Coat is buttoned
    • Hands grip the arm of a chair
  24. Body Language Summary
    • Non-verbal behaviour communicates far more powerfully than the spoken word
    • The problem is that is difficult to read and control
    • Body language signals our innermost feelings which we may try to mask by what we say
  25. Putting theory into Practice...
    • Presentation Skills
    • Putting theory into Practice
    • Interesting, Interactive PowerPoint slideshow format
    • Free Interactive Training on Putting theory into Practice
    • Easy techniques - Eye Contact and Body Signs
    • Improve your skills - easy Interactive training format
    • Helpful information about reading & interpreting Body Language including Putting theory into Practice
    • Free online web training on Body Language including Putting theory into Practice
    • Free online PowerPoint style training presentation
    • How to interpret and read body language
    • Teach yourself males and female signs
  26. Thank You

+ Sanjay  JhaSanjay Jha, 2 years ago

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