Body Language By Rayan Sequeira (rayan@dnsconsulting.net)

Teach yourself how to read and interpret Non-Verbal Communication “ Clusters” Eye Contact Less Eye contact Eyebrows Mouth Head Smile The body - seated Attitudes and Gesture Clusters Confidence Cooperation willingness/relaxation Readiness / Expectancy Open-mindedness Interest/evaluation Dominance superiority/aggression Frustration Anxiety/nervousness Boredom Defensiveness

Non-Verbal Communication

“ Clusters”

Eye Contact

Less Eye contact

Eyebrows

Mouth

Head

Smile

The body - seated

Attitudes and Gesture Clusters

Confidence

Cooperation willingness/relaxation

Readiness / Expectancy

Open-mindedness

Interest/evaluation

Dominance superiority/aggression

Frustration

Anxiety/nervousness

Boredom

Defensiveness

Non-Verbal Communication Non-verbal behaviour can communicate more powerfully than the spoken word. The problem is that it is difficult to read and control. Look for ‘clusters’ of non-verbal communication to help you to interpret correctly In communication, seeing is more important than hearing. What you see will corroborate the verbal message – and may also convey new, interesting information...

Non-verbal behaviour can communicate more powerfully than the spoken word.

The problem is that it is difficult to read and control.

Look for ‘clusters’ of non-verbal communication to help you to interpret correctly

In communication, seeing is more important than hearing. What you see will corroborate the verbal message – and may also convey new, interesting information...

“ Clusters” If the verbal and non-verbal behaviour does not match, then go carefully and be prepared not to believe! A key message can be dramatically reinforced by supporting gestures which are consistent with the spoken word Remember the old saying: “ A Picture is worth a Thousand Words”

If the verbal and non-verbal behaviour does not match, then go carefully and be prepared not to believe!

A key message can be dramatically reinforced by supporting gestures which are consistent with the spoken word

Remember the old saying:

“ A Picture is worth a Thousand Words”

Eye Contact Most of us look directly at other people between 30% and 60% of the time while listening More eye contact than this indicates greater interest in the person than in what he/she is saying Lovers and Fighters often demonstrate this high percentage of eye contact!! In negotiation you should make your point and then keep silent but maintain eye contact – you might feel the tension but the other person will feel the pressure. Wait for them to ‘crack’ first

Most of us look directly at other people between 30% and 60% of the time while listening

More eye contact than this indicates greater interest in the person than in what he/she is saying

Lovers and Fighters often demonstrate this high percentage of eye contact!!

In negotiation you should make your point and then keep silent but maintain eye contact – you might feel the tension but the other person will feel the pressure. Wait for them to ‘crack’ first

Body Language and Lying Signs of Deception and Lying Less eye contact will occur when we feel uncomfortable or guilty Policemen or lawyers are working on this principle when they persistently look at the suspect or defendant Hands touch their face, throat, nose, mouth, ear Physical expression will be limited and stiff The liar takes up less space with their hand, arm and leg movement facing towards their own body

Signs of Deception and Lying

Less eye contact will occur when we feel uncomfortable or guilty

Policemen or lawyers are working on this principle when they persistently look at the suspect or defendant

Hands touch their face, throat, nose, mouth, ear

Physical expression will be limited and stiff

The liar takes up less space with their hand, arm and leg movement facing towards their own body

The Eyebrows When eyebrows are lowered a person is usually frowning This may signify worry, criticism or disagreement But look for supporting evidence to make up the cluster The frown may simply mean concentration or puzzlement Raised eyebrows can indicate surprise or disbelief One raised eyebrow suggests an element of suspicion or challenge

When eyebrows are lowered a person is usually frowning

This may signify worry, criticism or disagreement

But look for supporting evidence to make up the cluster

The frown may simply mean concentration or puzzlement

Raised eyebrows can indicate surprise or disbelief

One raised eyebrow suggests an element of suspicion or challenge

The Mouth When the mouth drops open this can suggest either astonishment or surprise Or may simply be a question of relaxation Tightened lips indicate a defensive mode A rebellious streak can be identified by thrusting out the chin

When the mouth drops open this can suggest either astonishment or surprise

Or may simply be a question of relaxation

Tightened lips indicate a defensive mode

A rebellious streak can be identified by thrusting out the chin

The Head Held straight up – indicates a neutral position – listening hard and evaluating Small nods acknowledge that information is being received, but do not necessarily mean agreement Tilting the head the head to one side signals a developing interest. A downcast head could mean a problem. Basically the gesture signals evaluation but with negative overtone leading perhaps to submission You cannot see their eyes & they cannot pick up on your non-verbal signals - say something to get their attention!

Held straight up – indicates a neutral position – listening hard and evaluating

Small nods acknowledge that information is being received, but do not necessarily mean agreement

Tilting the head the head to one side signals a developing interest.

A downcast head could mean a problem. Basically the gesture signals evaluation but with negative overtone leading perhaps to submission

You cannot see their eyes & they cannot pick up on your non-verbal signals - say something to get their attention!

The Smile We associate a smile with happiness but there are different kinds of smile! The grimace, the wry, resigned sardonic or coy smiles These all represent very different emotions, particularly when linked with other associated gestures...

We associate a smile with happiness but there are different kinds of smile!

The grimace, the wry, resigned sardonic or coy smiles

These all represent very different emotions, particularly when linked with other associated gestures...

The Body when seated Crossed legs and crossed arms shout ‘resistance’ – but it can just mean that someone has been sitting for a long time and are feeling uncomfortable Leaning forward – eager The right ankle resting on left knee – indicates an argumentative or competitive frame of mind Legs together, or slightly in front of the other is a positive signal Legs and feet pointing toward an exit is an unreceptive sign

Crossed legs and crossed arms shout ‘resistance’ – but it can just mean that someone has been sitting for a long time and are feeling uncomfortable

Leaning forward – eager

The right ankle resting on left knee – indicates an argumentative or competitive frame of mind

Legs together, or slightly in front of the other is a positive signal

Legs and feet pointing toward an exit is an unreceptive sign

The Body when Standing A receptive position is when a person's weight evenly distributed and the body is tilted toward the speaker Crossed legs indicate a negative stance Legs pointing away from the speaker or toward the exit is also a negative signal Other negative signals are hands clenched, arms crossed in front of the chest or rubbing the neck Arms spread, hands open or relaxed are all positive signals

A receptive position is when a person's weight evenly distributed and the body is tilted toward the speaker

Crossed legs indicate a negative stance

Legs pointing away from the speaker or toward the exit is also a negative signal

Other negative signals are hands clenched, arms crossed in front of the chest or rubbing the neck

Arms spread, hands open or relaxed are all positive signals

Attitudes and Emotions Positive and Negative! The next pages will give you an insight into varying attitudes and emotions Learn to use them to your advantage! And remember the customer could be trying to read your body language! Read on to teach yourself more about the fascinating subject of reading and interpreting Body Language ...

Positive and Negative!

The next pages will give you an insight into varying attitudes and emotions

Learn to use them to your advantage!

And remember the customer could be trying to read your body language!

Read on to teach yourself more about the fascinating subject of reading and interpreting Body Language ...

Confidence An erect stance or sitting position Confidence is conveyed by plenty of eye contact Leaning back in a chair with hands clasped behind head ‘ Pyramiding’ i.e. the hands effect a pyramid shape but with only the tips of the fingers and thumbs touching Over emphasised gestures can convey arrogance

An erect stance or sitting position

Confidence is conveyed by plenty of eye contact

Leaning back in a chair with hands clasped behind head

‘ Pyramiding’ i.e. the hands effect a pyramid shape but with only the tips of the fingers and thumbs touching

Over emphasised gestures can convey arrogance

Willingness and Relaxed Head is inclined to one side Body leans forward in chair Jacket or coat is unbuttoned Palms of hands are opened and upturned Sitting at right angles to or directly alongside other person (be careful not to invade ‘body space’) Remember this information during interviews

Head is inclined to one side

Body leans forward in chair

Jacket or coat is unbuttoned

Palms of hands are opened and upturned

Sitting at right angles to or directly alongside other person (be careful not to invade ‘body space’)

Remember this information during interviews

Readiness and Expectancy Starts to move closer Speaks confidently Hands rests lightly on hips Sits on edge of chair Palms of hands rubbed on thighs Snaps fingers Rubs palms of hands together

Starts to move closer

Speaks confidently

Hands rests lightly on hips

Sits on edge of chair

Palms of hands rubbed on thighs

Snaps fingers

Rubs palms of hands together

Open-minded Attitude An Open-minded Attitude is conveyed by the following body language: The person will sit forward in front of chair The head is raised Legs are uncrossed

An Open-minded Attitude is conveyed by the following body language:

The person will sit forward in front of chair

The head is raised

Legs are uncrossed

Interest and Evaluation The Head is raised Chin is stroked slowly Hand is raised to the cheek Pinches the bridge of nose The arm of spectacles placed in the mouth Acceptance The hand placed on the chest signifies loyalty, honesty and devotion

The Head is raised

Chin is stroked slowly

Hand is raised to the cheek

Pinches the bridge of nose

The arm of spectacles placed in the mouth

Acceptance

The hand placed on the chest signifies loyalty, honesty and devotion

Dominance, Superiority and Aggression Hands are clasped behind head The head is well back Legs are extended Ankles are crossed Holding the lapel of jacket Coat is buttoned Hands are placed in pockets with thumbs pointing outwards

Hands are clasped behind head

The head is well back

Legs are extended

Ankles are crossed

Holding the lapel of jacket

Coat is buttoned

Hands are placed in pockets with thumbs pointing outwards

Frustration Rubs the back of the neck Fingers are run through hair Breaths are short Hands are clenched or wrung One index finger is pointed

Rubs the back of the neck

Fingers are run through hair

Breaths are short

Hands are clenched or wrung

One index finger is pointed

Anxiety and Nervousness The throat is cleared Fidgets in chair Tugs at earlobe Hands cover mouth when speaking Fiddles with tie, cufflinks, rings etc

The throat is cleared

Fidgets in chair

Tugs at earlobe

Hands cover mouth when speaking

Fiddles with tie, cufflinks, rings etc

Boredom Doodles on pad Drums fingers on table Taps feet Ballpoint pen continuously clicking Head rests in hands The eyes droop The blank stare – the person is almost asleep with eyes open, illustrated by lack of blinking!

Doodles on pad

Drums fingers on table

Taps feet

Ballpoint pen continuously clicking

Head rests in hands

The eyes droop The blank stare – the person is almost asleep with eyes open, illustrated by lack of blinking!

Defensiveness Arms are tightly folded high on chest Ankles are locked The head is down on the chest Twiddles with earlobe or nose – in a speaker these two gestures can signify exaggeration or even lies! Fists are clenched Coat is buttoned Hands grip the arm of a chair

Arms are tightly folded high on chest

Ankles are locked

The head is down on the chest

Twiddles with earlobe or nose – in a speaker these two gestures can signify exaggeration or even lies!

Fists are clenched

Coat is buttoned

Hands grip the arm of a chair

Body Language Summary Non-verbal behaviour communicates far more powerfully than the spoken word The problem is that is difficult to read and control Body language signals our innermost feelings which we may try to mask by what we say

Non-verbal behaviour communicates far more powerfully than the spoken word

The problem is that is difficult to read and control

Body language signals our innermost feelings which we may try to mask by what we say

Putting theory into Practice... Presentation Skills Putting theory into Practice Interesting, Interactive PowerPoint slideshow format Free Interactive Training on Putting theory into Practice Easy techniques - Eye Contact and Body Signs Improve your skills - easy Interactive training format Helpful information about reading & interpreting Body Language including Putting theory into Practice Free online web training on Body Language including Putting theory into Practice Free online PowerPoint style training presentation How to interpret and read body language Teach yourself males and female signs

Presentation Skills

Putting theory into Practice

Interesting, Interactive PowerPoint slideshow format

Free Interactive Training on Putting theory into Practice

Easy techniques - Eye Contact and Body Signs

Improve your skills - easy Interactive training format

Helpful information about reading & interpreting Body Language including Putting theory into Practice

Free online web training on Body Language including Putting theory into Practice

Free online PowerPoint style training presentation

How to interpret and read body language

Teach yourself males and female signs

Thank You