Social Media Flings

SOCIAL MEDIA COMMITMENT ISSUES Saneel Radia Director of Innovation BBH/BBH Labs @bbhnewyork/@bbhlabs/@saneel

A guy in a suit somewhere decided media has 3 gears PAID MEDIA OWNED MEDIA EARNED MEDIA

typical facebook feed.

PAID MEDIA this is paid media

EARNED MEDIA this is living the social media dream.

with such ﬂa:ering comments….

OWNED MEDIA it’s no wonder marketers are addicted to this bu:on.

PAID MEDIA Channels brands pay to use EARNED MEDIA People as channels OWNED MEDIA Channels brands control This construct isn’t wrong. It’s how we approach it…

EARNED PAID OWNED … which is as a FUNNEL. Why do marketers love funnels so damn much? The goal is to get people through. Paid media doesn’t brand build– you’re buying likes. Earned media is sweet, sweet heaven. Owned media is *closing* the deal. Even when we don’t show this funnel to clients, the thinking is clearly there.

EARNED PAID OWNED 3 MAJOR ISSUES But actually, thinking in a funnel kinda sucks.

PAID EARNED OWNED IT REALLY LOOKS LIKE THIS So few people make it to the end and they’re generally an echo chamber of hardcore fans. this isn’t bad– but it’s not broad enough to drive social media strategy. This type of thinking is exactly the mistake most marketers made with click‐thru‐rates years ago. 99.9% of what we were doing was considered value‐less– a means to an end.

PAID EARNED OWNED IT REALLY LOOKS LIKE THIS BRAND = SOCIAL OBJECT The second issue with the funnel is that when the end game is “OWNED MEDIA”, it’s like believing we’re the center of the universe. No one wanted to hear Galileo talk about‐ well the freakin’ SUN‐ so I hope I’m not found “vehemently suspect of heresy” as he was. .

SOCIAL OBJECT “the reason two people are talking to each other, as opposed to talking to somebody else.” HUGH MACLEOD Social object = why 2 people are talking to each other. this can be a movie, a shared history, the fact that we’re plane neighbors (no but really don’t talk to me on planes) It seems insane to think of a world where that Social Object would always be 1 of the 2 people (except maybe Kanye) So why do brands do it? Why do they force people to talk only about the brand? It’s a bit Copernicus of us all, no?

PAID EARNED OWNED IT REALLY LOOKS LIKE THIS BRAND = SOCIAL OBJECT REQUIRES A BIG COMMITMENT Even the word “owned” shows how we think about it. It’s OURS and you’re either IN or you’re OUT.

TILL OPT-OUT DO US PART You really have to love someone to marry them if they only talk about themselves.

WHAT HAPPENS WHEN BRANDS ALLOW OTHER SOCIAL OBJECTS? What if a brand we’re to be willing to socialize around all those other things people connect about?

THEY GET TO HAVE FLINGS

What’s a social media ﬂing look like? What are some things people might say if we didn’t a) only talk about ourselves and b) demand such commitment from them?

What’s a social media ﬂing look like? LET’S HANG OUT... for right now What if a person only had to “opt in” for a bit, naturally and without having to “opt out?”

What’s a social media ﬂing look like? LET’S HANG OUT... only when it’s relevant for right now What if someone knew our only connecbon would be when it was relevant– and not because our data knew it was a “transacbon” moment?

What’s a social media ﬂing look like? LET’S HANG OUT... when you can credibly contribute only when it’s relevant for right now People would be open to it if we were credible, no?. They might be socializing about something and welcome a brand with a credible / interesbng point‐of‐ view. For example, Red Bull feels like a brand that can credibly talk about Extreme Sports. I mean, they built Shaun White a half pipe, so they probably know a thing or 2— or at least have cool stories.

What’s a social media fling look like? LET’S HANG OUT... in specific company when you can credibly contribute only when it’s relevant for right now The biggest shie in social media in the last year has been our ability to organize contacts be:er– Twi:er lists, understandable FB privacy sefng, etc. Clearly people don’t see their network as A network, but a digital collecbon of MANY networks. So why don’t brands try to figure out where they fit in? Because that’s NOT part of the funnel mentality.

WHERE CAN BRANDS HAVE FLINGS?

WHERE CAN BRANDS HAVE FLINGS? IN THE RIPPLES AROUND SOCIAL OBJECTS

VIDEO RESPONSES INTEREST-BASED COMMUNITIES BLOG COMMENTS HASHTAG PRODUCT CONVERSATIONS REVIEWS GEO-MOBILE CASUAL GAME OPPORTUNITIES LOBBIES MULTIPLAYER GAMING SCAFFOLDING Flings can live in all of these places. They seem small at ﬁrst, but just stop and think about how much you’re inﬂuenced about things you care about in these environments. I love technology & food. Much of my discovery/opinion/thinking about those subjects come from people I have no formal social media relabonship with. These are powerful ships passing in the night.

POP-UP COMMUNITIES MOMENTS IN TIME CURRENTS OF DIALOGUE This is by no means comprehensive, but ﬂings fall in a few types of clear categories. Pop‐up communibes = dsicussion / engagement around any piece of content. think blog comments, reviews & response videos** Currents of dialogue= any passion subject has a ﬂow through. people just gefng into gardening, people preparing for a child, people becoming experts in biology. Moments in bme = real‐world events that people “gather around.” think elecbons, Monday Night Football, holidays, fesbvals.

WHY ARE FLINGS GREAT? ★ Way more people will have ‘em ★ They can be meaningful ★ Brands get to be more human ★ Digital media is headed there

A MORE SOCIAL MEDIA LANDSCAPE COMMITMENTS FLINGS Ditching the funnel opens up our eyes to how social the ENTIRE media landscape is. Think about all of those ripples inside content properbes – not “social media”. Now imagine we saw the value in this collecbvely as an industry? How much would brand push on sites to be *more* social in their oﬀerings? The good news is all sites and apps are trying to be more social at this point because traﬃc/usage depends on it.

WHERE BEING COMMITTED… Commitment isn’t bad… it just doesn’t feel like enough.

DOESN’T RULE OUT HAVING A FLING …when there are so many more opportunibes for brands. So let’s open up our relabonships from commitment only and start having FLINGS.

THANKS

DISCUSSION: WHAT MUST BRANDS TO HAVE FLINGS? The Social Media Week event then broke into discussion groups and we idenbfied what brands could do to have flings. An interesbng conclusion was that most people felt almost every brand (even those that are the opposite of lifestyle brands) could have flings in areas at bmes only tangenbally related to their product category. In fact, a brand like Starbucks was acknowledged to have flingy‐ness in everything from music to technology to local community to news events. That’s a huge opportunity for a brand to expand their social presence outside their cult of fans. If you want to know more about our discussion, ping me on twi:er: @saneel.

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Social Media Flings

by Saneel Radia on Sep 23, 2010

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Social Media Flings — Presentation Transcript