Social Media Essentials -- Twitter

Social Media Essentials -- Twitter Sandra Fernandez Manager of Public Relations & Social Media Administrator Houston Public Library

Twitter Facts 370,000 new sign-ups daily 95,000,000 Tweets per day 175,000,000 registered users Last year, 7% of Americans surveyed used Twitter (and ExactTarget (client) research found 5% follow a brand on Twitter). This year, 8% of Americans use it.

Twitter Facts 140 characters  SMS Twitter is a highly targeted element, used to reach and interact with particular audiences. Twitter is a must-do customer relations vehicle for most companies.

Settings Username  You CAN change it  Don’t use unusual characters, underscore Email  Let others find me by my email address Tweet Location Tweet Media

Settings Tweet Privacy https Mobile  Direct Message Notifications

Set-Up Profile  Picture  Location  Web  Landing page  Bio  Personal Branding  Keywords Design Applications

Tweet Timeline @Mentions Retweets Hashtags  Conversations  Track topic

Tweeting Suggestions Read first, then share. Share photos and behind the scenes info about your business. Listen. Regularly monitor the comments about your company, brand, and products. Crowdsource – Ask questions of your followers to glean valuable insights and show that you are listening.

Tweeting Suggestions Respond to compliments and feedback in real time Reward – Tweet updates about special offers, discounts and time-sensitive deals. Retweet from your community. Participate in Chats. Live Tweet an event. Create a hashtag.

Tweeting Suggestions Thank your retweeters. Schedule Tweets. Run a contest. Hold a TweetUp. Use keywords. Your Tweets should include relevant information about what you do for a living. Use a real voice. Avoid jargon, abbreviations, pop culture.

Reasons to “Chat” via Twitter Make Connections. Lots of valuable information in a short amount of time. Brand building. Find a Twitter Chat: http://bit.ly/findtwitterchats

One to One• Direct Messages or DM

Pay Attention & Segment Your Network Saved Searches Lists Listed Following Followers Favorites

Who to Follow Suggestions Browse Interests Find Friends Followed by You both follow Directories  Twellow.com  WeFollow.com  MuckRack.com  JournalistTweets.com

Things to check before you follow someone Read their Tweets Profile picture and background Favorites Active accounts Lists Mutual friends Followers Website Link

Searches Tweets  “Listen” for keywords and names/ids Tweets with links Tweets near you People Advanced Search  http://search.twitter.com/  By Location  Near this place  By Topic  Words

Searches Google  By occupation  this exact wording or phrase: intitle:public relations * on twitter  Search within a site or domain: twitter.com  By bio  this exact wording or phrase: intext:bio * public relations  Search within a site or domain: twitter.com

Trends Top topics Promoted

Third-Party Tools Maintain your Twitter stream  HootSuite  TweetDeck  Seesmic  CoTweet FriendorFollow.com TweetChat.com Deliver it! http://dlvr.it/ Aggregate  FriendFeed.com  Tumblr.com

Metrics Followers Following Total Tweets Favorites Link shorteners  HootSuite  Bit.ly Klout.com TwitterGrader.com

Social Media Widgets &Buttons Follow buttons  http://business.twitter.com/about/resources/buttons Widgets  http://business.twitter.com/about/resources/widgets

Tips Read “Twitter 101 for Business” at http://business.twitter.com/ Read Twitter’s rules for contests: http://support.twitter.com/groups/31-twitter-basics/topics/114- Read the Twitter Rules: http://support.twitter.com/articles/18311-the-twitter-rules

Tips Avoid spammers. Avoid spamming applications. Don’t follow too many people at first.Your account will look like a spammer. Use a link shortener.

Where to find me www.SandraSays.com www.twitter.com/sandrasays www.facebook.com/sandrasays www.linkedin.com/in/sandrafernandez sandra@sandrasays.com

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Social Media Essentials -- Twitter

by Sandra Fernandez on May 03, 2011

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