• Share
  • Email
  • Embed
  • Like
  • Save
  • Private Content
Parvathy hospital
 

Parvathy hospital

on

  • 1,933 views

A study on Parvathy Hospital, Chennai on Service Quality parameters in terms of Service Blueprint, Service Standards & Service Scaping

A study on Parvathy Hospital, Chennai on Service Quality parameters in terms of Service Blueprint, Service Standards & Service Scaping

Statistics

Views

Total Views
1,933
Views on SlideShare
1,932
Embed Views
1

Actions

Likes
1
Downloads
95
Comments
0

1 Embed 1

http://www.linkedin.com 1

Accessibility

Categories

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

    Parvathy hospital Parvathy hospital Presentation Transcript

    • PARVATHY HOSPITAL
    • “Every second is a life saving moment”
      ParvathyHospital truly matches the expectations and their Motto.
      Our visit to the hospital brought us closer to the operational issues involved in such a service. The striking points were the culture and the commitment of each employee towards it.
    • BLUEPRINT FOR PARVATHY HOSPITAL IN TRAUMA CASES
    • Physical Eveidence
      Furniture
      Medical Instruments
      Computer
      Furniture
      Registration Desk
      Notepad
      14 Ambulances parked throughout the city
      Stretchers/ wheelchairs
      Customer
      Patient taken straight to the casualty ward
      Patient is stabilized
      Accident
      Contact Person
      (Back stage) (On Stage)
      Patient Coordinator takes the info from the attendant
      Initial treatment is given
      Nurse provides First Aid
      2 boys always waiting at gate
      In house doctors makes provisional diagonosis
      Police is informed in case of Medico- legal case and an accident record is created
      Support Process
      A digital file for the patient is created using Wipro’s His lite
      Admission discharge team collates all the info
    • Physical Eveidence
      Furniture
      Medical Instruments
      Test Samples
      Furniture
      Medical Instruments
      Operation Theatre
      Customer
      Patient is taken to operation theatre
      Patient is taken to lab for tests
      Admitted/ ICU/ free to go
      Contact Person
      (Back stage) (On Stage)
      Plaster or a Surgery performed
      Admission team shares costs estimates and collects info about insurance etc
      Staff collects samples
      Dr. directs to concerned lab
      Dr. makes final diagonosis and makes investagtions
      Dr. calls Specialists if required for 2nd opinion
      KKT official are contacted in case of short-fall in funds
      Support Process
      Staff conducts mentioned tests
      Test results sent to concerned doctor
      A digital file for the patient is updated using Wipro’s His lite
    • Physical Eveidence
      Furniture
      Medical Instruments
      Bathrooms
      Customer
      Patient is taken to wards
      Patient is discharged
      Contact Person
      (Back stage) (On Stage)
      Nursing stations
      Nurse prepares progress report
      Support Process
      A digital file for the patient is updated using Wipro’s His lite
    • SERVICES STANDARDS
    • GENERAL CONCEPTS
      DIAGNOSTICITY
      ABSTRACT
      DIMENSIONS
      ATTRIBUTES
      BEHAVIOUR & ACTIONS
    • SERVICE SCAPE
    • FACILITY EXTERIOR
      Exterior Design:Not attractive / impressive. Lacks feel of a super specialty hospital.
      Signage: Way finding signage not prominent. Hospital name not noticeable.
      Parking: Adequate parking area for outside vehicles and ambulances. Small parking area.
      Landscape and Surrounding Environment: Situated on GST Highway. Clean environment.
    • Interior Design: Clean and Spacious. Bright colors used. Gives feel of a luxury hotel.
      FACILITYINTERIOR
      Equipment:Modern Hi-Tech Equipment used. IOT first and only one in India.
      Signage:All departments and wards are named. Clear directions are given.
      Layout: Some parts still under expansion. Overall Layout is apt.
      Air Quality/ Temperature:Fresh Air. Suitable AC temperature.
      Waiting Area:Small. Congested. AC’s not working. Doesn’t give a good feel about the hospital.
      Patient Wards:General ward and Special ward – Clean, bright curtains and beds.
    • OTHER TANGIBLES
      Uniforms:Staff and nurses in appropriate uniform with identity cards
      Reports/ Stationary: Documents maintained. All data is filed and computerized.
      Website: Comprehensive info available. Some areas still under construction.
      Billing Statements: Proper printed bills and prescriptions given to patients.
      Brochures: Attractive brochures highlighting modern facilities, equipment and services.
    • ThankYou
      We would like to thank Mr. R. Srinivasan(COO, Parvathy Hospital) for giving us an opportunity and their time for our project at Parvathy Hospital.
      Special Thanks to:
      Mr. P. Shanmugapiriyan (H R Manager)
      Mr. DhandapaniGanesan (VP, Marketing)