professor of strategic HRM,
Brand Ambassador, Asian HR Board, India
mm.bagali@jainuniversity.ac.in
www.linkedin.com/in/mmb...
CMS Business School / Bangalore
communication skills for
better results in business
communicate for great results
CMS Business School / Bangalore
thanks
SDM College
Principal
Dr. S B Mallur, PhD
Team
CMS Business School / Bangalore
we are with 55000 students as on 2013 /
8 campus / 4000 staff and supporting
CMS Business School / Bangalore
Future Work Skills 2020
Institute for the Future for
the University of Phoenix Research In...
CMS Business School / Bangalore
successful business
Right human resources
Right resources
Right communication methodology
CMS Business School / Bangalore
As with any journey, success
is usually determined by the degree of ....
preparation
prepa...
CMS Business School / Bangalore
55% of what people perceive of others comes from body
language and facial expressions
38% ...
CMS Business School / Bangalore
Key to effective Communication
Strategy
Structure
Delivery
Visual Aids
Purpose
CMS Business School / Bangalore
For what we communicate
in Business
Transmitting Ideas
Facts
Feelings
Thoughts
Aspirations...
CMS Business School / Bangalore
Structuring your communication
Non Verbal
How you look
to the people
Body
language
How you...
CMS Business School / Bangalore
Listening: A way to communicate
CMS Business School / Bangalore
Guidelines for effective Listening
Establish rapport
Appropriate silence
Acknowledge valid...
CMS Business School / Bangalore
How well you tell what you want to tell
Effective Strategies in Communications
CMS Business School / Bangalore
Introduce yourself
Opening relate to Central Theme / Meaningful/
brief/ No Negative start/...
CMS Business School / Bangalore
Should build goodwill
Too many technical words / jargon avoid
Too long sentence
Give backg...
CMS Business School / Bangalore
Be positive in approach
Be polite and courtesy
Be assertive
Be patient
Avoid vagueness
Jud...
CMS Business School / Bangalore
Don’t make fun, joke, and lose talk
Few promises make and keep them fulfilled
Thank / Sorr...
CMS Business School / Bangalore
Language Tips : Critical in communication Language Tips : Critical in communication Langua...
Language tips
Be aware of slang
Avoid foul language
Explain acronyms and jargon – not everyone
understands it
Avoid sarcas...
Use Good Speech Habits
Phrases To use
“ One moment please”,
“Yes”, “All right”,
“Good-bye”
“please”
“thank you”,
“hello” a...
CMS Business School / Bangalore
No EGO
Solid EYE Contact
Good Posture
Natural Gesture
Voice and vocal variety
Effective us...
CMS Business School / Bangalore
Nod the head
Appreciation
In between Yes/ NO/ A minute
Listen with a purpose
Hold Anger / ...
CMS Business School / Bangalore
Generous in Praise / Appreciation
Considerate Feelings towards others
Make other persona f...
brand yourself,
As a great communicator
CMS Business School / Bangalore
CMS Business School / Bangalore
Let us look at your Communication
maturity and alertness
27
"Business Etiquette and Communication "
1. Can I send an e-mail communication as a thank
you after a lunch meeting?
A. ...
2. At a dinner meeting is it acceptable to leave a cell
phone on at the table?
A. Yes, but you should leave on the table
B...
3. When being introduced to a person who is blind
what should I do?
A. Nothing - wait for the individual to offer their ha...
4. How long does a person have to return business
phone calls?
A. Business calls should be returned within one hour
B. Cal...
31
5. If a meeting is scheduled for 9:00am, what time
should an employee arrive?
A. No more than thirty minutes prior to t...
32
6. When is it appropriate to call business associates by
their first names?
A. As soon as you feel comfortable
B. Never...
7. If you want to make a good impression on a senior
executive when you meet them for the first time, it’s
best to:
a. Gre...
8. When making an entrance into an office with
people working at their desks, it’s always best
to:
a. Do your best to not ...
9. When making a business introduction between two
people, the most important rule to remember is:
a. Say your own name be...
10. You’re attending a conference and you’d like to
have the card of a senior executive
you meet. How do you get it?
a. Yo...
11. For leading a successful business meeting,
your number one priority is:
a. Making sure you have good attendance and pa...
12. When giving a compliment, it’s best to:
a. Give a compliment to someone so that many people can
hear the praise you ar...
Best Lessons
for
Great Presentations
Craft a Story that captures
BOTH ….. HEART and MIND
BRING SOME GOOD
images
have a strong
SCRIPT
create slides to audience say
WOW
tell how this presentation make
LIFE BETTER
Use simple language
FREE OF JARGONS
Have
BULLET points
Don’t just tell us
SHOW US
No other way than
EXCELENCE
points
CMS Business School / Bangalore
Improve
Communication Skills
CMS Business School / Bangalore
Know what you want to Say
Control Fear
Stop Talking
Think before you Talk
Believe in your ...
CMS Business School / Bangalore
Use Humor
Use Anecdotes & Stories
Ask for Feedback
Increase your Vocabulary
Exercise Tongu...
CMS Business School / Bangalore
Prepare to Listen
Screen out Distractions
Concentrate on the Message
Ask Questions
Use Min...
CMS Business School / Bangalore
Express Emotion
Keep it Simple
Paint Verbal Pictures
Suppress Emotion
Take Notes
Write Per...
CMS Business School / Bangalore
Commit to being Truthful
Empathize
Don’t Take Yourself too seriously
Be Receptive to New I...
CMS Business School / Bangalore
Some Best learnt
Communication lesson at different occassions
Regarding criticism in the workplace,
remember to:
a. Give criticism privately so it won’t embarrass
anyone.
b. Criticize ...
C. Offer a patient critique and never criticize
anyone.
Humour in the workplace is:
a. A great way to occasionally break the stress
during a business day.
b. A way to show your c...
c. All of the above.
Anger is a complex emotion that occasionally
surfaces in the workplace. When it
does, the best way to deal with anger is t...
c. Find outlets for your anger such as a walk
during lunch, journaling, counting to ten. If
you can’t resolve your anger, ...
Office gossip destroys careers, however, if
you’re only listening to gossip:
a. You are not guilty of gossiping, after all...
c. You’re just as guilty as the one who is telling
you gossip.
If you walk into the office of a person you do
not know, do you offer to shake their hand?
a. Yes. It’s important to be a ...
b. No. You enter their office slowly (with a
pleasant expression on your face) and wait for
them to offer to shake your ha...
If you are considered a junior officer in your
company and approach a senior officer,
do you offer to shake hands?
a) Yes,...
b. No. You wait for the senior officer to initiate
the handshake.
When you’ve been left in a waiting room for someone
to come and collect you and take you to their office:
a. Use that time...
c. Do nothing except wait expectantly for the
person to come and collect you.
When you are a guest in someone’s office, it is best
to:
A. Stay long enough so they can get to know you before you
begin ...
b. Be brief. Offer them leave-behinds. Follow
up when you say you will.
Scoring
11-15 Excellent
10-14 Good
05-09 Average
Less than 04 U only tell
Romance in Communication
What happens and what happened
How old are you
Half past Eighteen
His child was not doing
I was very hot water to hear that my son is missing the bus and...
75
‘CM’ passed away Dharwad- Hubli Railway Station
(Actually he wants to convey that VIP crossed Dharwad-Hubli
Railway Sta...
Intended Communicated
• He is a hard worker
• He is good at noting
• I am alone at home
• Don’t sit and work in this
Compu...
77
In a Bus
Eve Teasing is an Offence,
Passengers are requested to Cooperate
Liquor Shop
If you drink to forget everything...
78
Attitudes matters in Communication
(Building Goodwill)
- We are shipping your order of 5 July, 2005 this
afternoon
+ Th...
79
- Congratulation…….
+ Congrates on your promotion as Officer, HDMC
Corporation. I am pleased to read about it and felt
...
80
- You’ll be happy to hear that your scholarship has
been renewed
+ Congrates ! Your scholarship has been
renewed
81
- We provide health Insurance to all employees
+ You receive health Insurance as fill time
Employee of the Organisation
82
- If you don’t understand, feel free to ask
me
+ If you have further Questions, feel free to
ask or call
83
- We cannot sell computers disks in lots of less than
10
+ To keep down packaging and shipment cost, we
sell computers ...
84
- We will perform an investigation of the problem
+ We will investigate the problem
85
Delightful Slips in Communication
[Some practical examples]
86
Typist typed “T” in place of “C” while addressing a
letter to Chief Minister as ……….Thief Minister
87
Maternity benefit circular by Govt:
…..Every women by whom a claim for maternity
benefit is made shall furnish evidence...
88
A note to Registrar of marriages:
I am signing my marriage certificate;
the previous one was a mistake
89
Lost and found Column
Sir, I am glad to inform you that my mother-in-law
reported missing is found at last, is now, dead
90
Classified Advertisement
A piano is offered for sale by a lady with carved oak legs
91
Mother died in infancy
Mother died when I was an infant
get connected
mm.bagali@jainuniversity.ac.in
r
r
a
c
e
s
e
h
101
TEN GUIDELINES TO GOOD
COMMUNICATION……………
1) I will be sure I understand
what I want to say.
· What is the real purpos...
102
2) I will clarify my ideas before I
attempt to communicate them.
· Can I accurately say what I want
to say?
· Am I int...
103
• 3) I will state my message as simply as
possible.
• • Is technical language imperative or would
simpler language be ...
104
• 4) I will consider the entire environment
affecting my communication.
• • What impression does my form of the
messag...
105
• 5) I will be aware of the receiver.
• • Can I capitalize upon his/her known
needs or interests to improve
understand...
106
• 6) I will consider the overtones of my
message as well as the intended
message.
• • Does the "tone" of the message s...
107
• 7) I will provide for and encourage
feedback.
• • Can the receiver easily tell me what was
understood?
• • Can he/sh...
108
• 8) I will follow-up my communication.
• • When I finished my message, was it
complete?
• • How will I know when it i...
109
• 9) I will be sure my actions support
my communication.
• • Do I do as I say?
• • Does my body language support my
me...
110
• 10) I will seek not only to be understood,
but also to understand. I will be a
good listener.
• • Do I concentrate w...
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Comm...
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Comm...
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Comm...
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Comm...
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Comm...
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Comm...
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Comm...
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Comm...
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Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......

  1. 1. professor of strategic HRM, Brand Ambassador, Asian HR Board, India mm.bagali@jainuniversity.ac.in www.linkedin.com/in/mmbagali CMS Business School / Bangalore mm bagali, phd
  2. 2. CMS Business School / Bangalore communication skills for better results in business communicate for great results
  3. 3. CMS Business School / Bangalore thanks SDM College Principal Dr. S B Mallur, PhD Team
  4. 4. CMS Business School / Bangalore we are with 55000 students as on 2013 / 8 campus / 4000 staff and supporting
  5. 5. CMS Business School / Bangalore Future Work Skills 2020 Institute for the Future for the University of Phoenix Research Institute / Palo Alto, CA 1 . Sence making 2. Social Intelligence 3. Novel and Adaptive thinking 4. Cross Cultural5. Computational Thinking 6. New Media Literacy 7. Design Mind set 8. Communication 9. Communication 10. Communication
  6. 6. CMS Business School / Bangalore successful business Right human resources Right resources Right communication methodology
  7. 7. CMS Business School / Bangalore As with any journey, success is usually determined by the degree of .... preparation preparation preparation
  8. 8. CMS Business School / Bangalore 55% of what people perceive of others comes from body language and facial expressions 38% comes from tone of voice 7% is based on the actual words people use FACTOID
  9. 9. CMS Business School / Bangalore Key to effective Communication Strategy Structure Delivery Visual Aids Purpose
  10. 10. CMS Business School / Bangalore For what we communicate in Business Transmitting Ideas Facts Feelings Thoughts Aspirations Values Opinions Selling the Product Marketing Your Organisation Inspire Motivate Boast(ing)
  11. 11. CMS Business School / Bangalore Structuring your communication Non Verbal How you look to the people Body language How you sound to the people Oral Communications Establishing Credibility Written Communication How are you perceived by the people
  12. 12. CMS Business School / Bangalore Listening: A way to communicate
  13. 13. CMS Business School / Bangalore Guidelines for effective Listening Establish rapport Appropriate silence Acknowledge valid points Don’t show…. I know attitude
  14. 14. CMS Business School / Bangalore How well you tell what you want to tell Effective Strategies in Communications
  15. 15. CMS Business School / Bangalore Introduce yourself Opening relate to Central Theme / Meaningful/ brief/ No Negative start/ Plan your talk Purpose Decide what to say at what time Visualize its possible consequences Arrange your ideas or talk in sequence Be Clear
  16. 16. CMS Business School / Bangalore Should build goodwill Too many technical words / jargon avoid Too long sentence Give background Don’t prejudice…….. have an open mind Avoid Halo Effect
  17. 17. CMS Business School / Bangalore Be positive in approach Be polite and courtesy Be assertive Be patient Avoid vagueness Judge the reaction after or in-between the talk Be sure your action supports your communication Listening is part of communication
  18. 18. CMS Business School / Bangalore Don’t make fun, joke, and lose talk Few promises make and keep them fulfilled Thank / Sorry / Excuse / I am sorry…when needed
  19. 19. CMS Business School / Bangalore Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication 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Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication 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communication Language Tips : Critical in communication
  20. 20. Language tips Be aware of slang Avoid foul language Explain acronyms and jargon – not everyone understands it Avoid sarcasm Power robbers (“I hope,” “I guess,” “maybe,” “probably”) undercut credibility CMS Business School / Bangalore
  21. 21. Use Good Speech Habits Phrases To use “ One moment please”, “Yes”, “All right”, “Good-bye” “please” “thank you”, “hello” and “goodbye” CMS Business School / Bangalore
  22. 22. CMS Business School / Bangalore No EGO Solid EYE Contact Good Posture Natural Gesture Voice and vocal variety Effective use of Language and Pauses Active Listening involvement Behavioral Skills in Communications
  23. 23. CMS Business School / Bangalore Nod the head Appreciation In between Yes/ NO/ A minute Listen with a purpose Hold Anger / Temper Speak to the People Smile to the People Call People by Name
  24. 24. CMS Business School / Bangalore Generous in Praise / Appreciation Considerate Feelings towards others Make other persona feel important Don’t critics, condemn or complain Ask relevant questions
  25. 25. brand yourself, As a great communicator CMS Business School / Bangalore
  26. 26. CMS Business School / Bangalore Let us look at your Communication maturity and alertness
  27. 27. 27 "Business Etiquette and Communication " 1. Can I send an e-mail communication as a thank you after a lunch meeting? A. Sending an E-mail thank you is all that is expected B. The hand-written note is always the best option C. Just call...it takes so much less time B
  28. 28. 2. At a dinner meeting is it acceptable to leave a cell phone on at the table? A. Yes, but you should leave on the table B. Never, the person "in person" should get your full attention C. Yes, as long as everyone else has theirs left on. B
  29. 29. 3. When being introduced to a person who is blind what should I do? A. Nothing - wait for the individual to offer their hand B. Avoid handshaking - but say Hello! C. Touch their shoulder to indicate your presence and Initiate a handshake D. Say Hello and wait for the individual to offer their hand D
  30. 30. 4. How long does a person have to return business phone calls? A. Business calls should be returned within one hour B. Call after hours and leave a voicemail C. A maximum of seven days D. Each person needs to establish their returning calls policy and consistently follow the standards which have been set D
  31. 31. 31 5. If a meeting is scheduled for 9:00am, what time should an employee arrive? A. No more than thirty minutes prior to the meeting time B. Not earlier than 8:50am, that gives you ten minutes to get organized C. Don't be early, they'll think you're over eager. B
  32. 32. 32 6. When is it appropriate to call business associates by their first names? A. As soon as you feel comfortable B. Never, always use formal names, don't get too personal C. Only if the person gives you permission C
  33. 33. 7. If you want to make a good impression on a senior executive when you meet them for the first time, it’s best to: a. Greet them and tell them about the project you’re working on so they’ll know what you are doing for the company. b. Appear genuinely sincere and ask them questions about the company and how they became an executive for the company. c. Appear pleasant and make brief short sentences that focus on them and wait for them to reply C
  34. 34. 8. When making an entrance into an office with people working at their desks, it’s always best to: a. Do your best to not draw attention to yourself b. Appear pleasant and greet people by saying hello to those at the desks c. Walk in a room and stand there and wait patiently for someone to look up and recognize that you need help A
  35. 35. 9. When making a business introduction between two people, the most important rule to remember is: a. Say your own name before introducing the two people b. Use the name of the most important person first in the introduction c. Repeat the names of the people involved in the introduction twice so they’ll remember each other’s names and their proper pronunciation of those names B
  36. 36. 10. You’re attending a conference and you’d like to have the card of a senior executive you meet. How do you get it? a. You offer them your card and ask them for theirs b. You tell them you need their card so you can remember their name c. You create an opportunity and establish rapport with them and develop a specific reason for them to ask you for your card in hopes they will offer you theirs C
  37. 37. 11. For leading a successful business meeting, your number one priority is: a. Making sure you have good attendance and participation b. Keeping great notes and sending them to everyone after the meeting c. Creating tasks and accomplishing the agenda in the allotted time C
  38. 38. 12. When giving a compliment, it’s best to: a. Give a compliment to someone so that many people can hear the praise you are giving them b. Give compliments to everyone in the office so everyone receives regular praise c. Compliment specific behaviors regarding work, avoid personal compliments C
  39. 39. Best Lessons for Great Presentations
  40. 40. Craft a Story that captures BOTH ….. HEART and MIND
  41. 41. BRING SOME GOOD images
  42. 42. have a strong SCRIPT
  43. 43. create slides to audience say WOW
  44. 44. tell how this presentation make LIFE BETTER
  45. 45. Use simple language FREE OF JARGONS
  46. 46. Have BULLET points
  47. 47. Don’t just tell us SHOW US
  48. 48. No other way than EXCELENCE points
  49. 49. CMS Business School / Bangalore Improve Communication Skills
  50. 50. CMS Business School / Bangalore Know what you want to Say Control Fear Stop Talking Think before you Talk Believe in your Message Repeat Major Points Find out what your Listener wants Define Acronyms Reduce Jargon
  51. 51. CMS Business School / Bangalore Use Humor Use Anecdotes & Stories Ask for Feedback Increase your Vocabulary Exercise Tongue, Jaws & Lips Make Eye Contact Gesture / Pause Vary your Volume Watch your Tone
  52. 52. CMS Business School / Bangalore Prepare to Listen Screen out Distractions Concentrate on the Message Ask Questions Use Mind Mapping Write a purpose Statement Use an Outline Get to the point Quickly Explain abstract Words Use Gender Neutral Language Cite Source of Statistical Data Illustrate with Personal Examples
  53. 53. CMS Business School / Bangalore Express Emotion Keep it Simple Paint Verbal Pictures Suppress Emotion Take Notes Write Personal Notes Write more Effective Business Letters Use Short Sentences Communicate Online Keep up with Current Events Read something Inspirational Use the Internet Check your Posture Dress Appropriately Visualize
  54. 54. CMS Business School / Bangalore Commit to being Truthful Empathize Don’t Take Yourself too seriously Be Receptive to New Ideas Respect the other Person’s Point of View Recognize the Importance of Stress on C Check your attitude Use Good Manners Recognize Condescending Manners Avoid words that Hurt Change Abrasive Behaviour Handle Disagreements with Tact Organise productive meetings Understand the Importance of Timing Present a Good Personal Image
  55. 55. CMS Business School / Bangalore Some Best learnt Communication lesson at different occassions
  56. 56. Regarding criticism in the workplace, remember to: a. Give criticism privately so it won’t embarrass anyone. b. Criticize only a person’s work related skills and avoid offering personal criticism. c. Offer a patient critique and never criticize anyone.
  57. 57. C. Offer a patient critique and never criticize anyone.
  58. 58. Humour in the workplace is: a. A great way to occasionally break the stress during a business day. b. A way to show your character by demonstrating the areas you find humorous. c. All of the above
  59. 59. c. All of the above.
  60. 60. Anger is a complex emotion that occasionally surfaces in the workplace. When it does, the best way to deal with anger is to: a. Train yourself to deal with anger and don’t express it during working hours. b. Speak your mind regularly so it doesn’t build up. c. Find outlets for your anger such as a walk during lunch, journaling, counting to ten. If you can’t resolve your anger, get help.
  61. 61. c. Find outlets for your anger such as a walk during lunch, journaling, counting to ten. If you can’t resolve your anger, get help.
  62. 62. Office gossip destroys careers, however, if you’re only listening to gossip: a. You are not guilty of gossiping, after all, you were just listening and not passing it on. b. You have a deeper understanding of the complex problems of your associations and can offer help when necessary. c. You’re just as guilty as the one who is telling you gossip.
  63. 63. c. You’re just as guilty as the one who is telling you gossip.
  64. 64. If you walk into the office of a person you do not know, do you offer to shake their hand? a. Yes. It’s important to be a gracious guest when entering someone’s office. b. No. You enter their office slowly (with a pleasant expression on your face) and wait for them to offer to shake your hand; only then do you extend your hand for a handshake. c. You introduce yourself first, and then you initiate a handshake with them.
  65. 65. b. No. You enter their office slowly (with a pleasant expression on your face) and wait for them to offer to shake your hand; only then do you extend your hand for a handshake.
  66. 66. If you are considered a junior officer in your company and approach a senior officer, do you offer to shake hands? a) Yes, it is an excellent opportunity to make create trust and rapport. b) No. You wait for the senior officer to initiate the handshake. c) You should only initiate the handshake if the other person is a man. Woman must be allowed to initiate handshakes according to their preferences.
  67. 67. b. No. You wait for the senior officer to initiate the handshake.
  68. 68. When you’ve been left in a waiting room for someone to come and collect you and take you to their office: a. Use that time to look over the reports you’ve brought with you to give to them. b. Use the time to relax and return calls or check your voice mail messages. c. Do nothing except wait expectantly for the person to come and collect you.
  69. 69. c. Do nothing except wait expectantly for the person to come and collect you.
  70. 70. When you are a guest in someone’s office, it is best to: A. Stay long enough so they can get to know you before you begin talking about business so they’ll learn to trust you B. Be brief. Offer them leave-behinds. Follow up when you say you will C. Answer questions you know they’ll ask (before they ask them) and provide them with a full educational opportunity about your product or service
  71. 71. b. Be brief. Offer them leave-behinds. Follow up when you say you will.
  72. 72. Scoring 11-15 Excellent 10-14 Good 05-09 Average Less than 04 U only tell
  73. 73. Romance in Communication What happens and what happened
  74. 74. How old are you Half past Eighteen His child was not doing I was very hot water to hear that my son is missing the bus and is in danger of not climbing into the next class well
  75. 75. 75 ‘CM’ passed away Dharwad- Hubli Railway Station (Actually he wants to convey that VIP crossed Dharwad-Hubli Railway Station)
  76. 76. Intended Communicated • He is a hard worker • He is good at noting • I am alone at home • Don’t sit and work in this Computer • He hardly works • He is good at nothing • I am the only Husband • Don’t sit on this computer and work
  77. 77. 77 In a Bus Eve Teasing is an Offence, Passengers are requested to Cooperate Liquor Shop If you drink to forget everything, Kindly pay us in Advance On Car Always drive in such a way that your License expires before you do
  78. 78. 78 Attitudes matters in Communication (Building Goodwill) - We are shipping your order of 5 July, 2005 this afternoon + The Two dozen Corning ware starter you ordered will be shipped this afternoon and should reach you by Sep, 10, 2005
  79. 79. 79 - Congratulation……. + Congrates on your promotion as Officer, HDMC Corporation. I am pleased to read about it and felt happy about the news
  80. 80. 80 - You’ll be happy to hear that your scholarship has been renewed + Congrates ! Your scholarship has been renewed
  81. 81. 81 - We provide health Insurance to all employees + You receive health Insurance as fill time Employee of the Organisation
  82. 82. 82 - If you don’t understand, feel free to ask me + If you have further Questions, feel free to ask or call
  83. 83. 83 - We cannot sell computers disks in lots of less than 10 + To keep down packaging and shipment cost, we sell computers disks in lots of 10+ more
  84. 84. 84 - We will perform an investigation of the problem + We will investigate the problem
  85. 85. 85 Delightful Slips in Communication [Some practical examples]
  86. 86. 86 Typist typed “T” in place of “C” while addressing a letter to Chief Minister as ……….Thief Minister
  87. 87. 87 Maternity benefit circular by Govt: …..Every women by whom a claim for maternity benefit is made shall furnish evidence that she has been or that it is expected that she will be conferred by means of a certificate given in accordance with the rules Replied: Reply in accordance with your instructions, I have given birth to twins in the enclosed envelop
  88. 88. 88 A note to Registrar of marriages: I am signing my marriage certificate; the previous one was a mistake
  89. 89. 89 Lost and found Column Sir, I am glad to inform you that my mother-in-law reported missing is found at last, is now, dead
  90. 90. 90 Classified Advertisement A piano is offered for sale by a lady with carved oak legs
  91. 91. 91 Mother died in infancy Mother died when I was an infant
  92. 92. get connected mm.bagali@jainuniversity.ac.in r r a c e s e h
  93. 93. 101 TEN GUIDELINES TO GOOD COMMUNICATION…………… 1) I will be sure I understand what I want to say. · What is the real purpose of my message? · What do I expect the receiver to do?
  94. 94. 102 2) I will clarify my ideas before I attempt to communicate them. · Can I accurately say what I want to say? · Am I interesting? Meaningful? · How many ideas should I include? · What is the minimum number of ideas I must get across?
  95. 95. 103 • 3) I will state my message as simply as possible. • • Is technical language imperative or would simpler language be better? • • Will the words I use mean the same to the receiver as they do to me? • • Will a picture or graphic help convey the message? • • Have I been as brief as possible?
  96. 96. 104 • 4) I will consider the entire environment affecting my communication. • • What impression does my form of the message convey? • • When and where will the message be received? • • How will the time and location affect the interpretation? • • Is it necessary to use several methods to get the message across?
  97. 97. 105 • 5) I will be aware of the receiver. • • Can I capitalize upon his/her known needs or interests to improve understanding? • • Can I get the message from his/her viewpoint and understand it? • • Am I telling the receiver all he/she needs to know?
  98. 98. 106 • 6) I will consider the overtones of my message as well as the intended message. • • Does the "tone" of the message say more than the basic content? • • Can various interpretations of meaning cause my message to be misunderstood?
  99. 99. 107 • 7) I will provide for and encourage feedback. • • Can the receiver easily tell me what was understood? • • Can he/she ask for more information? • • How can someone report personal feelings/actions resulting from my message?
  100. 100. 108 • 8) I will follow-up my communication. • • When I finished my message, was it complete? • • How will I know when it is complete, how successful it was, or what further steps I'll need to take?
  101. 101. 109 • 9) I will be sure my actions support my communication. • • Do I do as I say? • • Does my body language support my message?
  102. 102. 110 • 10) I will seek not only to be understood, but also to understand. I will be a good listener. • • Do I concentrate when I listen? • • Do I understand what the other person is really saying? • • Am I listening or just hearing? • • What feedback should I give the message I hear?
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