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Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......
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Communication / JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......

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JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......

JAIN University, PhD, Research, HR and Management, PhD.... Bagali MM / Communication, Better Speaker, Communicate......

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  • 1. professor of strategic HRM, Brand Ambassador, Asian HR Board, India mm.bagali@jainuniversity.ac.in www.linkedin.com/in/mmbagali CMS Business School / Bangalore mm bagali, phd
  • 2. CMS Business School / Bangalore communication skills for better results in business communicate for great results
  • 3. CMS Business School / Bangalore thanks SDM College Principal Dr. S B Mallur, PhD Team
  • 4. CMS Business School / Bangalore we are with 55000 students as on 2013 / 8 campus / 4000 staff and supporting
  • 5. CMS Business School / Bangalore Future Work Skills 2020 Institute for the Future for the University of Phoenix Research Institute / Palo Alto, CA 1 . Sence making 2. Social Intelligence 3. Novel and Adaptive thinking 4. Cross Cultural5. Computational Thinking 6. New Media Literacy 7. Design Mind set 8. Communication 9. Communication 10. Communication
  • 6. CMS Business School / Bangalore successful business Right human resources Right resources Right communication methodology
  • 7. CMS Business School / Bangalore As with any journey, success is usually determined by the degree of .... preparation preparation preparation
  • 8. CMS Business School / Bangalore 55% of what people perceive of others comes from body language and facial expressions 38% comes from tone of voice 7% is based on the actual words people use FACTOID
  • 9. CMS Business School / Bangalore Key to effective Communication Strategy Structure Delivery Visual Aids Purpose
  • 10. CMS Business School / Bangalore For what we communicate in Business Transmitting Ideas Facts Feelings Thoughts Aspirations Values Opinions Selling the Product Marketing Your Organisation Inspire Motivate Boast(ing)
  • 11. CMS Business School / Bangalore Structuring your communication Non Verbal How you look to the people Body language How you sound to the people Oral Communications Establishing Credibility Written Communication How are you perceived by the people
  • 12. CMS Business School / Bangalore Listening: A way to communicate
  • 13. CMS Business School / Bangalore Guidelines for effective Listening Establish rapport Appropriate silence Acknowledge valid points Don’t show…. I know attitude
  • 14. CMS Business School / Bangalore How well you tell what you want to tell Effective Strategies in Communications
  • 15. CMS Business School / Bangalore Introduce yourself Opening relate to Central Theme / Meaningful/ brief/ No Negative start/ Plan your talk Purpose Decide what to say at what time Visualize its possible consequences Arrange your ideas or talk in sequence Be Clear
  • 16. CMS Business School / Bangalore Should build goodwill Too many technical words / jargon avoid Too long sentence Give background Don’t prejudice…….. have an open mind Avoid Halo Effect
  • 17. CMS Business School / Bangalore Be positive in approach Be polite and courtesy Be assertive Be patient Avoid vagueness Judge the reaction after or in-between the talk Be sure your action supports your communication Listening is part of communication
  • 18. CMS Business School / Bangalore Don’t make fun, joke, and lose talk Few promises make and keep them fulfilled Thank / Sorry / Excuse / I am sorry…when needed
  • 19. CMS Business School / Bangalore Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication Language Tips : Critical in communication 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  • 20. Language tips Be aware of slang Avoid foul language Explain acronyms and jargon – not everyone understands it Avoid sarcasm Power robbers (“I hope,” “I guess,” “maybe,” “probably”) undercut credibility CMS Business School / Bangalore
  • 21. Use Good Speech Habits Phrases To use “ One moment please”, “Yes”, “All right”, “Good-bye” “please” “thank you”, “hello” and “goodbye” CMS Business School / Bangalore
  • 22. CMS Business School / Bangalore No EGO Solid EYE Contact Good Posture Natural Gesture Voice and vocal variety Effective use of Language and Pauses Active Listening involvement Behavioral Skills in Communications
  • 23. CMS Business School / Bangalore Nod the head Appreciation In between Yes/ NO/ A minute Listen with a purpose Hold Anger / Temper Speak to the People Smile to the People Call People by Name
  • 24. CMS Business School / Bangalore Generous in Praise / Appreciation Considerate Feelings towards others Make other persona feel important Don’t critics, condemn or complain Ask relevant questions
  • 25. brand yourself, As a great communicator CMS Business School / Bangalore
  • 26. CMS Business School / Bangalore Let us look at your Communication maturity and alertness
  • 27. 27 "Business Etiquette and Communication " 1. Can I send an e-mail communication as a thank you after a lunch meeting? A. Sending an E-mail thank you is all that is expected B. The hand-written note is always the best option C. Just call...it takes so much less time B
  • 28. 2. At a dinner meeting is it acceptable to leave a cell phone on at the table? A. Yes, but you should leave on the table B. Never, the person "in person" should get your full attention C. Yes, as long as everyone else has theirs left on. B
  • 29. 3. When being introduced to a person who is blind what should I do? A. Nothing - wait for the individual to offer their hand B. Avoid handshaking - but say Hello! C. Touch their shoulder to indicate your presence and Initiate a handshake D. Say Hello and wait for the individual to offer their hand D
  • 30. 4. How long does a person have to return business phone calls? A. Business calls should be returned within one hour B. Call after hours and leave a voicemail C. A maximum of seven days D. Each person needs to establish their returning calls policy and consistently follow the standards which have been set D
  • 31. 31 5. If a meeting is scheduled for 9:00am, what time should an employee arrive? A. No more than thirty minutes prior to the meeting time B. Not earlier than 8:50am, that gives you ten minutes to get organized C. Don't be early, they'll think you're over eager. B
  • 32. 32 6. When is it appropriate to call business associates by their first names? A. As soon as you feel comfortable B. Never, always use formal names, don't get too personal C. Only if the person gives you permission C
  • 33. 7. If you want to make a good impression on a senior executive when you meet them for the first time, it’s best to: a. Greet them and tell them about the project you’re working on so they’ll know what you are doing for the company. b. Appear genuinely sincere and ask them questions about the company and how they became an executive for the company. c. Appear pleasant and make brief short sentences that focus on them and wait for them to reply C
  • 34. 8. When making an entrance into an office with people working at their desks, it’s always best to: a. Do your best to not draw attention to yourself b. Appear pleasant and greet people by saying hello to those at the desks c. Walk in a room and stand there and wait patiently for someone to look up and recognize that you need help A
  • 35. 9. When making a business introduction between two people, the most important rule to remember is: a. Say your own name before introducing the two people b. Use the name of the most important person first in the introduction c. Repeat the names of the people involved in the introduction twice so they’ll remember each other’s names and their proper pronunciation of those names B
  • 36. 10. You’re attending a conference and you’d like to have the card of a senior executive you meet. How do you get it? a. You offer them your card and ask them for theirs b. You tell them you need their card so you can remember their name c. You create an opportunity and establish rapport with them and develop a specific reason for them to ask you for your card in hopes they will offer you theirs C
  • 37. 11. For leading a successful business meeting, your number one priority is: a. Making sure you have good attendance and participation b. Keeping great notes and sending them to everyone after the meeting c. Creating tasks and accomplishing the agenda in the allotted time C
  • 38. 12. When giving a compliment, it’s best to: a. Give a compliment to someone so that many people can hear the praise you are giving them b. Give compliments to everyone in the office so everyone receives regular praise c. Compliment specific behaviors regarding work, avoid personal compliments C
  • 39. Best Lessons for Great Presentations
  • 40. Craft a Story that captures BOTH ….. HEART and MIND
  • 41. BRING SOME GOOD images
  • 42. have a strong SCRIPT
  • 43. create slides to audience say WOW
  • 44. tell how this presentation make LIFE BETTER
  • 45. Use simple language FREE OF JARGONS
  • 46. Have BULLET points
  • 47. Don’t just tell us SHOW US
  • 48. No other way than EXCELENCE points
  • 49. CMS Business School / Bangalore Improve Communication Skills
  • 50. CMS Business School / Bangalore Know what you want to Say Control Fear Stop Talking Think before you Talk Believe in your Message Repeat Major Points Find out what your Listener wants Define Acronyms Reduce Jargon
  • 51. CMS Business School / Bangalore Use Humor Use Anecdotes & Stories Ask for Feedback Increase your Vocabulary Exercise Tongue, Jaws & Lips Make Eye Contact Gesture / Pause Vary your Volume Watch your Tone
  • 52. CMS Business School / Bangalore Prepare to Listen Screen out Distractions Concentrate on the Message Ask Questions Use Mind Mapping Write a purpose Statement Use an Outline Get to the point Quickly Explain abstract Words Use Gender Neutral Language Cite Source of Statistical Data Illustrate with Personal Examples
  • 53. CMS Business School / Bangalore Express Emotion Keep it Simple Paint Verbal Pictures Suppress Emotion Take Notes Write Personal Notes Write more Effective Business Letters Use Short Sentences Communicate Online Keep up with Current Events Read something Inspirational Use the Internet Check your Posture Dress Appropriately Visualize
  • 54. CMS Business School / Bangalore Commit to being Truthful Empathize Don’t Take Yourself too seriously Be Receptive to New Ideas Respect the other Person’s Point of View Recognize the Importance of Stress on C Check your attitude Use Good Manners Recognize Condescending Manners Avoid words that Hurt Change Abrasive Behaviour Handle Disagreements with Tact Organise productive meetings Understand the Importance of Timing Present a Good Personal Image
  • 55. CMS Business School / Bangalore Some Best learnt Communication lesson at different occassions
  • 56. Regarding criticism in the workplace, remember to: a. Give criticism privately so it won’t embarrass anyone. b. Criticize only a person’s work related skills and avoid offering personal criticism. c. Offer a patient critique and never criticize anyone.
  • 57. C. Offer a patient critique and never criticize anyone.
  • 58. Humour in the workplace is: a. A great way to occasionally break the stress during a business day. b. A way to show your character by demonstrating the areas you find humorous. c. All of the above
  • 59. c. All of the above.
  • 60. Anger is a complex emotion that occasionally surfaces in the workplace. When it does, the best way to deal with anger is to: a. Train yourself to deal with anger and don’t express it during working hours. b. Speak your mind regularly so it doesn’t build up. c. Find outlets for your anger such as a walk during lunch, journaling, counting to ten. If you can’t resolve your anger, get help.
  • 61. c. Find outlets for your anger such as a walk during lunch, journaling, counting to ten. If you can’t resolve your anger, get help.
  • 62. Office gossip destroys careers, however, if you’re only listening to gossip: a. You are not guilty of gossiping, after all, you were just listening and not passing it on. b. You have a deeper understanding of the complex problems of your associations and can offer help when necessary. c. You’re just as guilty as the one who is telling you gossip.
  • 63. c. You’re just as guilty as the one who is telling you gossip.
  • 64. If you walk into the office of a person you do not know, do you offer to shake their hand? a. Yes. It’s important to be a gracious guest when entering someone’s office. b. No. You enter their office slowly (with a pleasant expression on your face) and wait for them to offer to shake your hand; only then do you extend your hand for a handshake. c. You introduce yourself first, and then you initiate a handshake with them.
  • 65. b. No. You enter their office slowly (with a pleasant expression on your face) and wait for them to offer to shake your hand; only then do you extend your hand for a handshake.
  • 66. If you are considered a junior officer in your company and approach a senior officer, do you offer to shake hands? a) Yes, it is an excellent opportunity to make create trust and rapport. b) No. You wait for the senior officer to initiate the handshake. c) You should only initiate the handshake if the other person is a man. Woman must be allowed to initiate handshakes according to their preferences.
  • 67. b. No. You wait for the senior officer to initiate the handshake.
  • 68. When you’ve been left in a waiting room for someone to come and collect you and take you to their office: a. Use that time to look over the reports you’ve brought with you to give to them. b. Use the time to relax and return calls or check your voice mail messages. c. Do nothing except wait expectantly for the person to come and collect you.
  • 69. c. Do nothing except wait expectantly for the person to come and collect you.
  • 70. When you are a guest in someone’s office, it is best to: A. Stay long enough so they can get to know you before you begin talking about business so they’ll learn to trust you B. Be brief. Offer them leave-behinds. Follow up when you say you will C. Answer questions you know they’ll ask (before they ask them) and provide them with a full educational opportunity about your product or service
  • 71. b. Be brief. Offer them leave-behinds. Follow up when you say you will.
  • 72. Scoring 11-15 Excellent 10-14 Good 05-09 Average Less than 04 U only tell
  • 73. Romance in Communication What happens and what happened
  • 74. How old are you Half past Eighteen His child was not doing I was very hot water to hear that my son is missing the bus and is in danger of not climbing into the next class well
  • 75. 75 ‘CM’ passed away Dharwad- Hubli Railway Station (Actually he wants to convey that VIP crossed Dharwad-Hubli Railway Station)
  • 76. Intended Communicated • He is a hard worker • He is good at noting • I am alone at home • Don’t sit and work in this Computer • He hardly works • He is good at nothing • I am the only Husband • Don’t sit on this computer and work
  • 77. 77 In a Bus Eve Teasing is an Offence, Passengers are requested to Cooperate Liquor Shop If you drink to forget everything, Kindly pay us in Advance On Car Always drive in such a way that your License expires before you do
  • 78. 78 Attitudes matters in Communication (Building Goodwill) - We are shipping your order of 5 July, 2005 this afternoon + The Two dozen Corning ware starter you ordered will be shipped this afternoon and should reach you by Sep, 10, 2005
  • 79. 79 - Congratulation……. + Congrates on your promotion as Officer, HDMC Corporation. I am pleased to read about it and felt happy about the news
  • 80. 80 - You’ll be happy to hear that your scholarship has been renewed + Congrates ! Your scholarship has been renewed
  • 81. 81 - We provide health Insurance to all employees + You receive health Insurance as fill time Employee of the Organisation
  • 82. 82 - If you don’t understand, feel free to ask me + If you have further Questions, feel free to ask or call
  • 83. 83 - We cannot sell computers disks in lots of less than 10 + To keep down packaging and shipment cost, we sell computers disks in lots of 10+ more
  • 84. 84 - We will perform an investigation of the problem + We will investigate the problem
  • 85. 85 Delightful Slips in Communication [Some practical examples]
  • 86. 86 Typist typed “T” in place of “C” while addressing a letter to Chief Minister as ……….Thief Minister
  • 87. 87 Maternity benefit circular by Govt: …..Every women by whom a claim for maternity benefit is made shall furnish evidence that she has been or that it is expected that she will be conferred by means of a certificate given in accordance with the rules Replied: Reply in accordance with your instructions, I have given birth to twins in the enclosed envelop
  • 88. 88 A note to Registrar of marriages: I am signing my marriage certificate; the previous one was a mistake
  • 89. 89 Lost and found Column Sir, I am glad to inform you that my mother-in-law reported missing is found at last, is now, dead
  • 90. 90 Classified Advertisement A piano is offered for sale by a lady with carved oak legs
  • 91. 91 Mother died in infancy Mother died when I was an infant
  • 92. get connected mm.bagali@jainuniversity.ac.in r r a c e s e h
  • 93. 101 TEN GUIDELINES TO GOOD COMMUNICATION…………… 1) I will be sure I understand what I want to say. · What is the real purpose of my message? · What do I expect the receiver to do?
  • 94. 102 2) I will clarify my ideas before I attempt to communicate them. · Can I accurately say what I want to say? · Am I interesting? Meaningful? · How many ideas should I include? · What is the minimum number of ideas I must get across?
  • 95. 103 • 3) I will state my message as simply as possible. • • Is technical language imperative or would simpler language be better? • • Will the words I use mean the same to the receiver as they do to me? • • Will a picture or graphic help convey the message? • • Have I been as brief as possible?
  • 96. 104 • 4) I will consider the entire environment affecting my communication. • • What impression does my form of the message convey? • • When and where will the message be received? • • How will the time and location affect the interpretation? • • Is it necessary to use several methods to get the message across?
  • 97. 105 • 5) I will be aware of the receiver. • • Can I capitalize upon his/her known needs or interests to improve understanding? • • Can I get the message from his/her viewpoint and understand it? • • Am I telling the receiver all he/she needs to know?
  • 98. 106 • 6) I will consider the overtones of my message as well as the intended message. • • Does the "tone" of the message say more than the basic content? • • Can various interpretations of meaning cause my message to be misunderstood?
  • 99. 107 • 7) I will provide for and encourage feedback. • • Can the receiver easily tell me what was understood? • • Can he/she ask for more information? • • How can someone report personal feelings/actions resulting from my message?
  • 100. 108 • 8) I will follow-up my communication. • • When I finished my message, was it complete? • • How will I know when it is complete, how successful it was, or what further steps I'll need to take?
  • 101. 109 • 9) I will be sure my actions support my communication. • • Do I do as I say? • • Does my body language support my message?
  • 102. 110 • 10) I will seek not only to be understood, but also to understand. I will be a good listener. • • Do I concentrate when I listen? • • Do I understand what the other person is really saying? • • Am I listening or just hearing? • • What feedback should I give the message I hear?

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