ORGANIZATIONAL CULTUREOrganizational culture refers to a systemof shared meaning held members thatdistinguishes the organization from otherorganizations . This system of sharedmeaning is a set of key characteristics thatthe organization values.
CHARACTERISTICSInnovation and risk takingAttention to detailsOutcome orientationPeople orientation Team orientation Aggressiveness StabilityOrganization culture is concerned with how employeesperceive the seven characteristics not whether they like them.
CULTURE’S FUNCTIONSETTING BOUNDARYCONVEYS SENSE OF IDENTITYFACILITATE GENERATION OF COMMITMENTENHANCES SOCIALISATION STABILITYACTS AS A GLUE THAT HOLD ORGANIZATION TOGETHERSERVES AS A SENSE-MAKING AND CONTROLMECHANISM
CRATING AND SUSTAINING CULTUREHOW A CULTURE BEGINS ?The founders of an organization traditionallyhave a major impact in establishing the earlyculture
Philosophy ofOrganization’sfoundersSelectionCriteriaTopManagementSocializationOrganizationalcultureHOW ORGANIZATIONAL CULTURES FORM
HOW EMPLOYEES LEARN CULTURE ?STORIESRITUALSMATERIAL SYMBOLSLANGAGUAGE
MANAGING CULTURAL CHANGEA DRAMATIC CRISIS EXIST OR IS CREATEDTURNOVER IN LEADERSHIPYOUNG AND SMALL ORGANIZATIONWEAK CULTURE
CREATING AN ETHICAL CULTUREBE A VISIBLE ROLE MODELCOMMUNICATE ETHICAL EXPECTATIONSPROVIDE ETHICAL TRAININGVISIBLY REWARD ETHICAL ACTS PUNISHUNETHICAL ONEPROVIDE PROTECTIVE MACHANISM
CREATING A CUSTOMER RESPONSIVE CULTUREKEY VARIABLESEMPLOYEESLOW FORMALISATIONWIDESPREAD USE OF EMPOWERMENTGOOD LISTENING SKILLSROLE CLARITY
MANAGERIAL ACTIONSELECTIONTRAINING AND SOCIALISATIONSTRUCTURAL DESIGNEMPOWERMENTPERFORMANCE EVALUATIONREWARD SYSTEM
SPIRITUALITY AND ORGANIZATIONALCULTUREWORKPLACE SPIRITUALITY :Itrecognizes that people have an innerlife that nourishes and is nourishedby meaningful work that takes placein the context of community .
CHARACTERISTICS OF A SPIRITUALORGANIZATIONSTRONG SENSE OF PURPOSEFOCUS ON INDIVIDUAL DEVELOPMENTTRUST AND OPENNESSEMPLOYEE EMPOWERMENTTOLERATION OF EMPLOYEE EXPRESSION