The changing health scene - Relevance of the Medical Assistant Dato’ Narimah Awin Director Family Health Development Divis...
RECOGNITION ROLE RELEVANCE (esp. thro’ Professionalism)
<ul><li>In the context of : </li></ul>CHANGING / EXPANDING HEALTH SCENARIO CHANGING RELEVANCE AND ROLE OF MEDICAL ASSISTANT
The changing health scene SES Lifestyle Aging ICT Medical Financing Structure Client expect Reforms Disease pattern Techno...
<ul><li>The changing relevance / role of MA – reflected in the paper presentations: </li></ul><ul><li>The profession itsel...
<ul><li>Some programmes </li></ul><ul><ul><li>Family Health Development </li></ul></ul><ul><ul><li>NCD </li></ul></ul><ul>...
Let us “go back to basics” <ul><li>(the 3 triads)  </li></ul>Responsibility Authority Accountability ROLE
Service Training Research HEALTH CARE  DOMAINS
Caring Teamwork Professionalism CORPORATE VALUES
Role & Relevance Of MA TRAINING Medical programme Public Health programme RESEARCH SERVICE Requires coordination, TEAMWORK...
Focus on: <ul><li>The domain of SERVICE </li></ul><ul><ul><li>medical programme </li></ul></ul><ul><ul><li>Public Health p...
SERVICE in PH Programs <ul><li>Traditionally – PRIMARY CARE under FHD, esp. OPD/curative care in clinics (and OPD) </li></...
SERVICE in PH Programs  (cont.) <ul><li>From simple OPD – to chronic non-com. disease e.g. diabetes, hypertension </li></u...
<ul><li>All these have bearing on ‘management’ function of MA </li></ul><ul><li> </li></ul><ul><li>SUPERVISION </li></ul>...
The wellness approach <ul><li>MA to view their role & relevance in the approach and the structure </li></ul>ILLNESS & EMER...
<ul><li>A complex environment </li></ul><ul><li> </li></ul><ul><li>A complex “team” </li></ul><ul><li> </li></ul><ul><li...
Elements of Teamwork <ul><li>Shared goal </li></ul><ul><li>Leadership </li></ul><ul><li>Knowledge / skills </li></ul><ul><...
Teamwork requires “Smart Partnership” <ul><li>What does the MA need to know / do to be  </li></ul><ul><li>An effective tea...
HIGH PERFORMING INDIVIDUALS TEAMS What “motivates” you to be  a high performer?
<ul><li>P – Purpose </li></ul><ul><li>E – Empowerment </li></ul><ul><li>R – Relationships </li></ul><ul><li>F – Flexibilit...
Partners showed …….. <ul><li>Know one another </li></ul><ul><ul><li>strength </li></ul></ul><ul><ul><li>weakness </li></ul...
Partners should ……. <ul><li>Learn how to negotiate </li></ul><ul><li>Use platforms optimally </li></ul><ul><li>Inculcate c...
Partnership can be challenged by: <ul><li>Absence of any of the above </li></ul><ul><li>Crisis – e.g. disease outbreak </l...
<ul><li>MA’s : </li></ul><ul><li>To function well in the various Public Health programmes </li></ul><ul><li>To be a good t...
TERIMA  KASIH
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Taklimat Datu Dr Narimah Awin-Nov 06 Melaka-74kb)

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Taklimat Datu Dr Narimah Awin-Nov 06 Melaka-74kb)

  1. 1. The changing health scene - Relevance of the Medical Assistant Dato’ Narimah Awin Director Family Health Development Division (Melaka/Nov. ’06)
  2. 2. RECOGNITION ROLE RELEVANCE (esp. thro’ Professionalism)
  3. 3. <ul><li>In the context of : </li></ul>CHANGING / EXPANDING HEALTH SCENARIO CHANGING RELEVANCE AND ROLE OF MEDICAL ASSISTANT
  4. 4. The changing health scene SES Lifestyle Aging ICT Medical Financing Structure Client expect Reforms Disease pattern Technology
  5. 5. <ul><li>The changing relevance / role of MA – reflected in the paper presentations: </li></ul><ul><li>The profession itself </li></ul><ul><ul><li>Perkembangan profession </li></ul></ul><ul><ul><li>Memperkukuhkan profession </li></ul></ul><ul><ul><li>Pembangunan imej </li></ul></ul><ul><ul><li>Pengiktirafan diri </li></ul></ul>
  6. 6. <ul><li>Some programmes </li></ul><ul><ul><li>Family Health Development </li></ul></ul><ul><ul><li>NCD </li></ul></ul><ul><ul><li>CD (Surveillance) </li></ul></ul><ul><ul><li>CD (Control) </li></ul></ul><ul><li>New paradigm </li></ul><ul><ul><li>Wellness approach </li></ul></ul><ul><li>General management </li></ul><ul><ul><li>Supervision </li></ul></ul><ul><ul><li>Aduan awam </li></ul></ul><ul><ul><li>Quality </li></ul></ul>
  7. 7. Let us “go back to basics” <ul><li>(the 3 triads) </li></ul>Responsibility Authority Accountability ROLE
  8. 8. Service Training Research HEALTH CARE DOMAINS
  9. 9. Caring Teamwork Professionalism CORPORATE VALUES
  10. 10. Role & Relevance Of MA TRAINING Medical programme Public Health programme RESEARCH SERVICE Requires coordination, TEAMWORKS, partnership BPKK, Kaw. Penyakit
  11. 11. Focus on: <ul><li>The domain of SERVICE </li></ul><ul><ul><li>medical programme </li></ul></ul><ul><ul><li>Public Health programme (our “business) </li></ul></ul><ul><li>The corporate value of TEAMWORK (and with it, “partnership”) </li></ul>
  12. 12. SERVICE in PH Programs <ul><li>Traditionally – PRIMARY CARE under FHD, esp. OPD/curative care in clinics (and OPD) </li></ul><ul><li>Emergency services (being strengthened) </li></ul><ul><li>Family Health (MCH ‘plus’) – womb-to-tomb, expanded scope </li></ul><ul><li>Nutrition / dietetics </li></ul>
  13. 13. SERVICE in PH Programs (cont.) <ul><li>From simple OPD – to chronic non-com. disease e.g. diabetes, hypertension </li></ul><ul><li>Emerging / re-emerging info </li></ul><ul><ul><li>TB, HIV/AIDS, SARS </li></ul></ul><ul><li>New service – methadone replacement, PMTCT </li></ul><ul><li>New initiative – QAP, ISO 9000 </li></ul><ul><li>New technology - TPC </li></ul>
  14. 14. <ul><li>All these have bearing on ‘management’ function of MA </li></ul><ul><li> </li></ul><ul><li>SUPERVISION </li></ul><ul><li>MAINTENANCE of </li></ul><ul><li>- clinics </li></ul><ul><li>- ambulance </li></ul>
  15. 15. The wellness approach <ul><li>MA to view their role & relevance in the approach and the structure </li></ul>ILLNESS & EMERGENCY CLINICAL SUPPORT NUTRITION POLICY FORMULATION  PROGRAMME DEVELOPMENT  SERVICE DELIVERY  MONITORING & EVALUATION (RESEARCH, TRAINING, ADVOCACY etc.) Aging Special need Adult School Adol. Child Maternal perinatal WELLNESS (LIFE COURSE)
  16. 16. <ul><li>A complex environment </li></ul><ul><li> </li></ul><ul><li>A complex “team” </li></ul><ul><li> </li></ul><ul><li>So to strengthen TEAMWORK </li></ul>CARING PROCESS TEAMWORK CORPORATE VALUE
  17. 17. Elements of Teamwork <ul><li>Shared goal </li></ul><ul><li>Leadership </li></ul><ul><li>Knowledge / skills </li></ul><ul><li>Sense of belonging </li></ul><ul><li>Mutual trust </li></ul><ul><li>Creativity </li></ul><ul><li>Accountability </li></ul><ul><li>cooperation </li></ul>
  18. 18. Teamwork requires “Smart Partnership” <ul><li>What does the MA need to know / do to be </li></ul><ul><li>An effective team worker  high performing team </li></ul><ul><li>A smart partner </li></ul><ul><li>In an ever challenging health system ? </li></ul>
  19. 19. HIGH PERFORMING INDIVIDUALS TEAMS What “motivates” you to be a high performer?
  20. 20. <ul><li>P – Purpose </li></ul><ul><li>E – Empowerment </li></ul><ul><li>R – Relationships </li></ul><ul><li>F – Flexibility </li></ul><ul><li>O – Optimal prod. </li></ul><ul><li>R – Recognition </li></ul><ul><li>M – Morale </li></ul><ul><li>Teamwork </li></ul><ul><li>Goal </li></ul><ul><li>Leader </li></ul><ul><li>Skills </li></ul><ul><li>Trust </li></ul><ul><li>Belonging </li></ul><ul><li>Creative </li></ul><ul><li>Accountable </li></ul><ul><li>Cooperation </li></ul>
  21. 21. Partners showed …….. <ul><li>Know one another </li></ul><ul><ul><li>strength </li></ul></ul><ul><ul><li>weakness </li></ul></ul><ul><ul><li>beliefs, values etc. </li></ul></ul><ul><li>Be transparent and nurture & culture of trust </li></ul><ul><li>Communicate effectively </li></ul>
  22. 22. Partners should ……. <ul><li>Learn how to negotiate </li></ul><ul><li>Use platforms optimally </li></ul><ul><li>Inculcate culture of ‘sharing’ </li></ul><ul><li>(esp. of limited resources) </li></ul>
  23. 23. Partnership can be challenged by: <ul><li>Absence of any of the above </li></ul><ul><li>Crisis – e.g. disease outbreak </li></ul><ul><li>Ideological / philosophical difference </li></ul>
  24. 24. <ul><li>MA’s : </li></ul><ul><li>To function well in the various Public Health programmes </li></ul><ul><li>To be a good team-members </li></ul><ul><li>To be aware of changing health system </li></ul>CONCLUSION Relevance Role Recognition
  25. 25. TERIMA KASIH

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