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  • 1. Medical Assistant Orientation WVEIS 0738 Instructional content will focus on the orientation of students to the career of Medical Assisting. Course content will include intra-team and client communication; medical terminology; ethical and legal responsibilities; as well as reinforce, expand, and enhance biology content specific to human structure and function. This course will incorporate project- and problem-based healthcare practices and procedures. Students will utilize problem-solving techniques and participate in hands-on activities to develop an understanding of course concepts. Teachers will provide each student with real world learning opportunities and instruction related to the study of medical assisting. The West Virginia Standards for 21 st Century Learning include the following components: 21st Century Content Standards and 21st Century Learning Skills and Technology Tools. All West Virginia teachers are responsible for classroom instruction that integrates learning skills, technology tools, and content standards and objectives. Principles of leadership and teamwork will be integrated within instructional content as students are encouraged to become active members of Health Occupations Students of America (HOSA), the Career and Technical Student Organization (CTSO) for health science education students. Grade 11-Adult Health Science Education: Medical Assistant Orientation Standard: 1 Role, Function, and Career Preparation HSE.S.MAO.1 Students will demonstrate knowledge of the role, function, and career preparation of the medical assistant. Objectives Students will HSE.O.MAO.1.1 examine the function of the healthcare team. HSE.O.MAO.1.2 analyze the role and responsibilities of a medical assistant. HSE.O.MAO.1.3 characterize the professional attributes of a medical assistant. HSE.O.MAO.1.4 research career opportunities for the medical assistant. HSE.O.MAO.1.5 determine student and professional organizations applicable to the medical assistant. HSE.O.MAO.1.6 compare accreditation, certification, licensure and continuing education as they pertain to the professional medical assistant. HSE.O.MAO.1.7 demonstrate respectful and empathetic behavior when interacting with peers, clients, and the healthcare team. Performance Descriptors (HSE.PD.MAO.1) Above Mastery Mastery Partial Mastery The student demonstrates exceptional The student demonstrates competent and The student demonstrates basic but and exemplary performance with proficient performance and shows a inconsistent performance of distinctive and sophisticated thorough and effective application of fundamental knowledge and skills application of knowledge and skills that knowledge and skills that meet the standard characterized by errors and/or exceed the standard in role, function, in role, function, and career preparation. omissions in the standard in role, and career preparation. The student The student can examine the function of the function, and career preparation. The
  • 2. can assess the function of the healthcare team and analyze the medical student can state the function of the healthcare team and the medical assistant’s role and responsibilities as a healthcare team and the medical assistant’s role and responsibilities as team member; characterize the professional assistant’s role and responsibilities as a team member; critique the attributes of a medical assistant; research a team member; list the professional professional attributes of a medical career opportunities for the medical attributes of a medical assistant; assistant; compile career opportunities assistant; determine the various student and describe career opportunities for the for the medical assistant; select the professional organizations available; medical assistant; verbalize the name applicable student and professional compare accreditation, certification, of one student and one professional organizations for membership; critique licensure, and continuing education as they organization; identify the various credentialing options; and incorporate pertain to the professional medical assistant; credentialing options for the respectful and empathetic behavior and demonstrate respectful and empathetic professional medical assistant; and when interacting with peers, clients, behavior when interacting with peers, clients recognize respectful and empathetic and the healthcare team. The student and the healthcare team. Application of behavior. Performance needs further can independently solve problems and knowledge and skills is thorough and development and supervision. is self-directed. effective, and the student can work independently. Standard: 2 Ethics HSE.S.MAO.2 Students will describe medical ethics in relationship to the performance of patient care by the medical assistant. Objectives Students will HSE.O.MAO.2.1 distinguish between ethical and legal issues. HSE.O.MAO.2.2 examine the Code of Ethics for Medical Assistants and the Medical Assistant Creed. HSE.O.MAO.2.3 research and describe basic professional standards of behavior. HSE.O.MAO.2.4 relate how professional ethics impact patient care. HSE.O.MAO.2.5 demonstrate respect for cultural, social, and ethnic diversity within the healthcare environment. Performance Descriptors (HSE.PD.MAO.2) Above Mastery Mastery Partial Mastery The student demonstrates exceptional The student demonstrates competent and The student demonstrates basic but and exemplary performance with proficient performance and shows a inconsistent performance of fundamental distinctive and sophisticated thorough and effective application of knowledge and skills characterized by application of knowledge and skills that knowledge and skills that meet the errors and/or omissions in the standard exceed the standard in ethics. The standard in ethics. The student can in ethics. The student can recall the student can appraise the difference distinguish between ethical and legal difference between ethical and legal between ethical and legal issues; issues; examine the Code of Ethics for issues; identify the medical assistant’s interpret the medical assistant’s Code Medical Assistants and the Medical Code of Ethics and Creed; research and
  • 3. of Ethics and Creed; initiate research Assistant Creed; research and describe describe the basic professional and interpret basic professional basic professional standards of behavior; standards of behavior, with supervision; standards of behavior; predict how relate how professional ethics impact define professional ethics; and cite professional ethics impact patient care; patient care; and demonstrate respect for examples of respect for cultural, social, and model respect for cultural, social, cultural, social, and ethnic diversity within and ethnic diversity within the healthcare and ethnic diversity within the the healthcare environment. Application environment. Performance needs healthcare environment. The student of knowledge and skills is thorough and further development and supervision. can independently solve problems and effective, and the student can work is self-directed. independently. Standard: 3 Liability HSE.S.MAO.3 Students will describe legal responsibilities as applicable to the scope of practice of the medical assistant. Objectives Students will HSE.O.MAO.3.1 examine scope of practice. HSE.O.MAO.3.2 compare civil and criminal law as it pertains to the medical office, to include malpractice. HSE.O.MAO.3.3 predict practices that could result in malpractice, liability, or negligence. HSE.O.MAO.3.4 examine “The Patient Bill of Rights” and “Advanced Directives”. HSE.O.MAO.3.5 apply “Privileged Communication” according to HIPAA guidelines. HSE.O.MAO.3.6 recognize instances of legally required disclosure. HSE.O.MAO.3.7 compare implied and expressed consent. HSE.O.MAO.3.8 implement the policies and regulations affecting documentation. Performance Descriptors (HSE.PD.MAO.3) Above Mastery Mastery Partial Mastery The student demonstrates exceptional The student demonstrates competent The student demonstrates basic but and exemplary performance with and proficient performance and shows inconsistent performance of fundamental distinctive and sophisticated application a thorough and effective application of knowledge and skills characterized by of knowledge and skills that exceed the knowledge and skills that meet the errors and/or omissions in the standard standard in liability. The student can standard in liability. The student can in liability. The student can define scope interpret scope of practice; incorporate examine the scope of practice; of practice; recall one civil and criminal professional behavior that adheres to civil compare civil and criminal law as it law as it pertains to the medical office; and criminal law as it pertains to the pertains to the medical office; predict give one example of behavior and medical office; judge behavior and practices that could result in practices that could result in malpractice, practices that could result in malpractice, malpractice, liability, or negligence; liability, or negligence; summarize “The liability, or negligence; reinforce “The examine “The Patient Bill of Rights” Patient Bill of Rights” and “Advanced Patient Bill of Rights” and communicate and “Advanced Directives”; apply Directives”; define “Privileged
  • 4. the purpose of “Advanced Directives”; “Privileged Communication” according Communication” according to HIPAA validate which items are “Privileged to HIPAA guidelines; recognize guidelines; and state at least two Communication” according to HIPAA instances of legally required disclosure; instances of legally required disclosure; guidelines and can initiate legally required compare implied and expressed summarize implied and expressed disclosures; independently decide when consent; and implement the policies consent; and restate policies and consent forms are indicated; and and regulations affecting regulations affecting documentation. conclude if documentation and file documentation. Application of Performance needs further development management adheres to policies and knowledge and skills is thorough and and supervision. regulations. The student can effective, and the student can work independently solve problems and is self- independently. directed. Standard: 4 Communication HSE.S.MAO.4 Students will communicate effectively with clients and medical office personnel, both orally and in writing. Objectives Students will HSE.O.MAO.4.1 analyze the principles of verbal and non-verbal communication. HSE.O.MAO.4.2 apply active listening skills using reflection, restatement, and clarification. HSE.O.MAO.4.3 distinguish between subjective and objective information. HSE.O.MAO.4.4 adapt communication to individual needs including multicultural, multilingual, and sensory impairment. HSE.O.MAO.4.5 convey and explain proper patient instruction. HSE.O.MAO.4.6 organize, compile, and compose technical information and summaries. HSE.O.MAO.4.7 i I incorporate medical terminology in written and oral communication. HSE.O.MAO.4.8 compose a personal resume and cover letter. HSE.O.MAO.4.9 complete a job application. HSE.O.MAO.4.10 participate in a mock job interview. Performance Descriptors (HSE.PD.MAO.4) Above Mastery Mastery Partial Mastery The student demonstrates exceptional and The student demonstrates competent The student demonstrates basic but exemplary performance with distinctive and and proficient performance and shows inconsistent performance of sophisticated application of knowledge and a thorough and effective application of fundamental knowledge and skills skills that exceed the standard in knowledge and skills that meet the characterized by errors and/or communication. The student can analyze standard in communication. The omissions in the standard in the principles of verbal communication; student can analyze the principles of communication. The student can interpret the meaning of non-verbal verbal and non-verbal communication define verbal and non-verbal communication; facilitate communication by and apply active listening skills using communication; state the definition of applying active listening skills; compare reflection, restatement and clarification; reflection, restatement, and
  • 5. and contrast subjective and objective distinguish between subjective and clarification; give examples of information and independently document objective information; adapt subjective and objective information; correctly; anticipate and adapt communication to meet individual assist in meeting the needs of clients communication to individuals with special needs including multicultural, with multicultural, multilingual, and needs; select and modify patient multilingual, and sensory impairment; sensory impairment; locate written instruction; organize, compile, and convey and explain proper patient patient instructions; produce written compose technical information and instruction; organize, compile, and office communication that contains summaries that utilize the rules of grammar compose technical information and errors and has difficulty incorporating and punctuation; independently summaries; incorporate medical medical terminology in incorporate the correct medical terminology terminology in written and oral communication; complete personal in communication; generate an error free communication; compose a resume, cover letter, and job personal resume and cover letter that is professional personal resume with application, with errors; and participate visually pleasing; produce an error free job cover letter; complete an error free job in a mock job interview, lacking application, without assistance; and application; and participate in a mock business etiquette. Performance participate in a mock job interview that job interview utilizing business needs further development and models business etiquette. The student etiquette. Application of knowledge supervision. can independently solve problems and is and skills is thorough and effective, and self-directed. the student can work independently. Standard: 5 Medical Terminology HSE.S.MAO.5 Students will interpret basic medical terminology. Objectives Students will HSE.O.MAO.5.1 interpret commonly used medical elements. HSE.O.MAO.5.2 interpret commonly used abbreviations. HSE.O.MAO.5.3 use standard medical terms and abbreviations in written and oral communications. Performance Descriptors (HSE.PD.MAO.5) Above Mastery Mastery Partial Mastery The student demonstrates exceptional The student demonstrates competent The student demonstrates basic but and exemplary performance with and proficient performance and shows a inconsistent performance of distinctive and sophisticated application thorough and effective application of fundamental knowledge and skills of knowledge and skills that exceed the knowledge and skills that meet the characterized by errors and/or standard in medical terminology. The standard in medical terminology. The omissions in the standard of medical student can construct and interpret student can interpret commonly used terminology. The student can define a medical terms and commonly used medical elements and abbreviations; and limited number of commonly used abbreviations and incorporate medical can use standard medical terms and medical elements and abbreviations; terminology in written and oral abbreviations in written and oral requires assistance to use standard
  • 6. communications. The student can communications. Application of medical terms and abbreviations in independently solve problems and is knowledge and skills is thorough and written and oral communications. self-directed. effective, and the student can work Performance needs further development independently. and supervision. Standard: 6 Anatomy and Physiology HSE.S.MAO.6 Students will demonstrate knowledge of basic structure and function of the human body. Objectives Students will HSE.O.MAO.6.1 examine homeostasis at the cellular, tissue, organ, and system levels. HSE.O.MAO.6.2 recognize the major structures and functions of each body system. HSE.O.MAO.6.3 analyze the interdependence of body systems as they relate to wellness, disease, disorders, care, and rehabilitation. HSE.O.MAO.6.4 recognize common disorders and their diagnosis and treatment. HSE.O.MAO.6.5 examine the changes of body systems across the life span. Performance Descriptors (HSE.PD.MAO.6) Above Mastery Mastery Partial Mastery The student demonstrates exceptional The student demonstrates competent The student demonstrates basic but and exemplary performance with and proficient performance and shows a inconsistent performance of distinctive and sophisticated application thorough and effective application of fundamental knowledge and skills of knowledge and skills that exceed the knowledge and skills that meet the characterized by errors and/or standard in anatomy and physiology. standard in anatomy and physiology. omissions in anatomy and physiology. The student can evaluate homeostasis The student can examine homeostasis at The student can describe homeostasis at the cellular, tissue, organ, and the cellular, tissue, organ, and system but has difficulty relating it to overall system levels; evaluate the major levels; recognize the major structures body function; identify some structures structures and functions of each body and functions of each body system; and functions of body systems; identify system; evaluate the interdependence analyze the interdependence of body the interdependence of body systems of body systems as they relate to systems as they relate to wellness, as they relate to wellness, disease, wellness, disease, disorders, care, and disease, disorders, care, and disorders, care, and rehabilitation; rehabilitation; compare and contrast rehabilitation; recognize common describe some common disorders and common disorders, their diagnosis, and disorders and their diagnosis and their diagnosis and treatment; and name treatment; and assess the effects of treatment; and examine the effects of the effects of aging on the body aging on the body systems. The aging on the body systems. Application systems. Performance needs further student can independently solve of knowledge and skills is thorough and development and supervision. problems and is self-directed. effective, and the student can work independently. Standard: 7 Information Technology Applications
  • 7. HSE.S.MAO.7 Students will: • use information technology applications. • demonstrate use as appropriate to healthcare applications. Objectives Students will HSE.O.MAO.7.1 implement the use of software and hardware. HSE.O.MAO.7.2 utilize the Internet as a resource/research tool. Performance Descriptors (HSE.PD.MAO.7) Above Mastery Mastery Partial Mastery The student demonstrates exceptional The student demonstrates competent and The student demonstrates basic but and exemplary performance with proficient performance and shows a inconsistent performance of distinctive and sophisticated application thorough and effective application of fundamental knowledge and skills of knowledge and skills that exceed the knowledge and skills that meet the characterized by errors and/or standard in information technology standard in information technology omissions in information technology applications. The student can applications. The student can use application. The student can use incorporate software and hardware to software and hardware to master software and hardware to partially master standards within this course and standards within this course. The student master standards within this course. interpret data. The student can utilize can utilize the Internet as a The student can use the Internet as a the Internet as a resource/research resource/research tool, while resource/research tool. Performance tool, consistently evaluating validity. understanding the importance of validity. needs further development and The student can independently solve Application of knowledge and skills is supervision. problems and is self-directed. thorough and effective, and the student can work independently. Standard: 8 Career and Technical Student Organization HSE.S.MAO.8 Students will participate in the local chapter of the Career and Technical Student Organization (CTSO). Objectives Students will HSE.O.MAO.8.1 participate in the local chapter of the appropriate Career and Technical Student Organization (CTSO). HSE.O.MAO.8.2 use parliamentary procedures in chapter meetings. HSE.O.MAO.8.3 demonstrate team membership/leadership and problem solving skills. HSE.O.MAO.8.4 participate in local, state, and national projects impacting healthcare and healthcare education. Performance Descriptors (HSE.PD.MAO.8) Above Mastery Mastery Partial Mastery The student demonstrates exceptional and The student demonstrates competent The student demonstrates basic but exemplary performance with distinctive and proficient performance and shows a inconsistent performance of and sophisticated application of knowledge thorough and effective application of fundamental knowledge and skills and skills that exceed the standard in knowledge and skills that exceeds the characterized by errors and/or
  • 8. career and technical student organization. standard in career and technical student omissions in career and technical The student incorporates team organization. The student demonstrates student organization. The student is membership/leadership and problem team membership/ leadership and aware of the CTSO and active solving skills into participation in the problem solving skills through participation is haphazard. The CTSO; implements parliamentary participation in the CTSO; uses student is inconsistent in the procedure during chapter meetings; and parliamentary procedures during chapter application of team membership/ facilitates the participations of self and meetings; and participates in projects leadership and problem solving skills, others in projects impacting healthcare impacting healthcare and healthcare as well as participation in projects and healthcare education. The student education. Application of knowledge and impacting healthcare and healthcare can independently solve problems and is skills is thorough and effective, and the education. Performance needs self-directed. student can work independently. further development and supervision. Standard: 9 Literacy and Numeracy HSE.S.MAO.9 Students will demonstrate the literacy and numeracy skills required to solve complex, real-world problems associated with their career/technical content area and improve their thinking and reasoning skills. Objectives Students will HSE.O.MAO.9.1 utilize a variety of technical sources (e.g., Internet, manuals, journals, directions, reports, etc.) to complete career/technical assignments and projects. HSE.O.MAO.9.2 demonstrate writing skills required to complete career/technical assignments and projects. HSE.O.MAO.9.3 demonstrate accuracy in calculating and measuring graphical work required to complete career/technical assignments and projects. HSE.O.MAO.9.4 analyze tables, charts, graphs and multiple data sources to complete career/technical assignments and projects. Performance Descriptors (HSE.PD.MAO.9) Above Mastery Mastery Partial Mastery The student demonstrates exceptional The student demonstrates competent The student demonstrates basic but and exemplary performance with and proficient performance and shows inconsistent performance of fundamental distinctive and sophisticated application a thorough and effective application of knowledge and skills characterized by of knowledge and skills that exceed the knowledge and skills that meet the errors and/or omissions in literacy and standard in literacy and numeracy. The standard in literacy and numeracy. The numeracy. The student selects a variety student chooses a variety of technical student utilizes a variety of technical of technical sources (e.g., Internet, sources (e.g., Internet, manuals, sources (e.g., Internet, manuals, manuals, journals, directions, reports, journals, directions, reports, etc.) to journals, directions, reports, etc.) to etc.) to complete career/technical complete career/technical assignments complete career/technical assignments assignments and projects; reproduces and projects; performs writing skills and projects; demonstrates writing skills writing skills required to complete career/ required to complete career/technical required to complete career/technical technical assignments and projects;
  • 9. assignments and projects; assignments and projects; illustrates accuracy in calculating and communicates accuracy in calculating demonstrates accuracy in calculating measuring graphical work required to and measuring graphical work required and measuring graphical work required complete career/technical assignments to complete career/technical to complete career/technical and projects; and explains tables, charts, assignments and projects; and assignments and projects; and graphs and multiple data sources to evaluates tables, charts, graphs and analyzes tables, charts, graphs and complete career/technical assignments multiple data sources to complete multiple data sources to complete and projects. Performance needs further career/technical assignments and career/technical assignments and development and supervision. projects. The student can independently projects. Application of knowledge and solve problems and is self-directed. skills is thorough and effective and the student can work independently. st Standard: 10 21 Century Learning Skills HSE.S.MAO.10 Students will • access and manipulate information for use in oral, written, or multimedia format using appropriate technology skills. • apply sound reasoning processes to solve complex real-world problems and develop new ideas. • exhibit leadership and ethical behavior in planning and executing tasks, as an individual or a group member. Objectives Students will HSE.O.MAO.10.1 search online using a range of technology tools and media to access relevant information needed for problem solving. HSE.O.MAO.10.2 create information for oral, written, and multimedia communications, adhering to copyright laws. HSE.O.MAO.10.3 engage in problem solving and critical thinking processes to create and evaluate complex strategies in order to independently solve problems. HSE.O.MAO.10.4 adapt to new situations by considering multiple perspectives and a commitment to continued learning. HSE.O.MAO.10.5 exhibit ethical behavior and positive leadership while working collaboratively in the school and/or community. HSE.O.MAO.10.6 model legal and ethical behaviors in the use of technology. Performance Descriptors (HSE.PD.MAO.10) Above Mastery Mastery Partial Mastery The student demonstrates exceptional The student demonstrates competent The student demonstrates basic but and exemplary performance with and proficient performance and shows inconsistent performance of fundamental distinctive and sophisticated application a thorough and effective application of knowledge and skills characterized by of knowledge and skills that exceed the knowledge and skills that meet the errors and/or omissions in 21st century st st standard in 21 century learning skills. standard in 21 century learning skills. learning skills. The student explains
  • 10. The student assesses online technology The student searches online using a online technology tools and media to tools and media to access relevant range of technology tools and media to access relevant information needed for information needed for problem solving; access relevant information needed for problem solving; identifies information for critiques information for oral, written, problem solving; creates information for oral, written, and multimedia and multimedia communications, oral, written, and multimedia communications, adhering to copyright adhering to copyright laws; integrates communications, adhering to copyright laws; discusses problem solving and problem solving and critical thinking laws; engages in problem solving and critical thinking processes to create and processes to create and evaluate critical thinking processes to create and evaluate complex strategies in order to complex strategies in order to evaluate complex strategies in order to independently solve problems; discusses independently solve problems; interprets independently solve problems; adapts new situations by considering multiple new situations by considering multiple to new situations by considering perspectives and a commitment to perspectives and a commitment to multiple perspectives and a continued learning; reviews ethical continued learning; incorporates ethical commitment to continued learning; behavior and positive leadership while behavior and positive leadership while exhibits ethical behavior and positive working collaboratively in the school and/ working collaboratively in the school leadership while working collaboratively or community; and describes legal and and/or community; and reinforces legal in the school and/or community; and ethical behaviors in the use of and ethical behaviors in the use of models legal and ethical behaviors in technology. Performance needs further technology. The student can the use of technology. Application of development and supervision. independently solve problems and is knowledge and skills is thorough and self-directed. effective and the student can work independently. Standard: 11 Entrepreneurship Skills HSE.S.MAO.11 Students will access the opportunities, concepts, processes, and personal traits/behaviors associated with successful entrepreneurial performance. Objectives Students will HSE.O.MAO.11.1 assess global trends in entrepreneurship that are related to their career/technical program. HSE.O.MAO.11.2 determine entrepreneurial opportunities in venture creation related to their career/technical program. HSE.O.MAO.11.3 examine desirable entrepreneurial personality traits. Performance Descriptors (HSE.PD.MAO.11) Above Mastery Mastery Partial Mastery The student demonstrates exceptional The student demonstrates competent The student demonstrates basic but and exemplary performance with and proficient performance and shows inconsistent performance of fundamental distinctive and sophisticated application a thorough and effective application of knowledge and skills characterized by of knowledge and skills that exceed the knowledge and skills that meet the errors and/or omissions in standard in entrepreneurship skills. The standard in entrepreneurship skills. The entrepreneurship skills. The student lists
  • 11. student critiques global trends in student assesses global trends in global trends in entrepreneurship that entrepreneurship that are related to their entrepreneurship that are related to are related to their career/technical career/technical program; evaluates their career/technical program; program; describes entrepreneurial entrepreneurial opportunities in venture determines entrepreneurial opportunities in venture creation related creation related to their career/technical opportunities in venture creation related to their career/technical program; and program; and assesses desirable to their career/technical program; and identifies desirable entrepreneurial entrepreneurial personality traits. The examines desirable entrepreneurial personality traits. Performance needs student can independently solve personality traits. Application of further development and supervision. problems and is self-directed. knowledge and skills is thorough and effective and the student can work independently.