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  • 1. Administrative Medical Assisting 5th Edition Marilyn T. Fordney Linda L. French Joan Johnson Follis Presentation written by Alice Sweeney PowerPoint ® Presentation to Accompany
  • 2. Chapter 1 A Career As an Administrative Medical Assistant
  • 3. Prehistoric & Ancient Medicine
    • Belief that angry gods or evil spirits caused disease
    • Tribal Priests drove evil spirits from the body
    • Trephining (drilling a hole in the skull) used to release evil spirits
    • Plans used to relieve pain
      • Willow bark – contain salicin
  • 4. History of Health Care
    • Physicians once traded their services for chickens, eggs, and produce.
    • This was followed by families paying for services monthly or when they were able.
    • Insurance companies arrive on the scene. Health care changes from personal pay system to third-party system.
  • 5. History of Health Care
    • As medicine advanced, so did life expectancy.
    • Malpractice insurance soared as lawsuits increased.
    • Hospitals and outpatient centers compete for patients.
    • Utilization and review process developed to monitor overuse.
  • 6. Highlights in Medical History
    • Imhotep — the first written record, from about 3000 B.C.
    • Hippocrates — “the father of medicine”
      • Hippocratic Oath – Expression of early medical ethics, reflected high ideals for the practice of medicine
  • 7. Highlights in Medical History
    • Ambroise Pare (1510-1590) — “the father of modern surgery”
    • Edward Jenner (1749-1823) — discovered the smallpox vaccine
  • 8. Highlights in Medical History
    • Florence Nightingale (1820-1910) — founder of nursing
    • Clara Barton (1812-1912) — founder of the American Red Cross
    • Louis Pasteur (1822-1895) — “the father of bacteriology”
    • Joseph Lister (1827-1912) — “the father of sterile surgery”
  • 9. Highlights in Medical History
    • Walter Reed (1851-1902)—American physician who made the discovery that yellow fever was transmitted by a mosquito
    • Jonas Edward Salk (1914-1995)— American scientist who developed a vaccine against poliomyelitis in 1954
    • Christiaan Barnard (1922-2001)—performed first human-heart transplant in 1967
  • 10. Career Advantages
    • Work is available anywhere in the world that medicine is practiced.
    • Training may be combined with further education and can result in certification or registration and a college degree.
    • Part-time, flextime, and full-time employment is available, depending on the needs of a particular medical office.
  • 11. Employment Opportunities
    • Administrative medical assistants are employed in:
      • Physicians’ offices and clinics
      • Hospitals and research institutes
      • Pharmaceutical companies
      • Self-employed medical transcriptionists and insurance billers
  • 12. Educational Requirements
    • High school diploma or equivalent
    • Certificate from a one- or two-year medical assisting program
    • An associate degree, or the equivalent in work experience
    • Continuing education
  • 13. Typical Duties of the Administrative Medical Assistant
    • Greets and receives patients
    • Receives incoming telephone calls
    • Schedules and reschedules appointments
    • Executes banking responsibilities
    • Collects payments and bills patients
    • Prepares and documents patients’ charts
    • Maintains inventory and orders supplies
  • 14. Typical Duties of the Administrative Medical Assistant
    • Communicates with hospital personnel
      • Arranges hospital admissions
      • Schedules surgery
      • Advises the patient
      • Acts as physician liaison between the physician and key hospital staff
  • 15. Typical Duties of the Administrative Medical Assistant
    • Office manager
      • Hires
      • Trains
      • Reviews performance and salary
      • Terminates employees when necessary
  • 16. Personal Qualifications
    • Secretarial skills
    • Understanding of human behavior
    • Communication skills
      • Listen and observe
      • Show interest and concern
      • Display sensitivity to others
      • Keep a positive and empathetic attitude
  • 17. Personal Qualifications
    • Client services
    • Job motivation
    • Team interaction
  • 18. Professionalism
    • Maintaining a professional image
    • Personal image
      • Female grooming
      • Male grooming
    • Health and physical fitness
    • Accreditation, certification, licensure, and registration
  • 19. Keeping Current
    • Professional publications
      • Professional magazines
      • Newsletters
      • Certification review books
    • Educational seminars
    • Research information on the Internet
    • Membership in professional organizations