EFFECTIVE LISTENING Listening is a learnable skill. Unfortunately, it is not typically taught along with other communication skills at home or in school.
THE THREE BASIS LISTENING MODES: 1.Competitive or Combative Listening We are more interested in promoting our own point of view than in understanding or exploring someone else’s view. 2.In Passive ore Attentive listening We listen from our frame of reference. We filter whatever is said based on our belief, values and experiences. 3.Active or reflective listening In active listening we are also Genuinely interested in understanding what The other person is thinking.
LEVEL OF COMMUNICATION
Thoughts and beliefs
Feelings and emotions
CHARACTERISTICS OF ACTIVE LISTENING ARE;
Emphasizing on listening than talking
Understanding personal feeling, beliefs
and positions rather than obstruct ideas
Following the speaker rather than leading
the area, we think we should be exploring
Clarifying the speakers thoughts and feelings
Responding to speakers feelings beliefs and positions.
FIVE EFFECTIVE FACTORS, WHICH INFLUENCE ACTIVE LISTENING
RULES OF GOOD LISTENING
Create a space
Hold your judgments
Don’t be defensive
Open your mind
THANK YOU DESIGNED BY: D. SAMUEL MANIRAJ. MBA.,M.Com.,M.Phil.,MA.,PGDCA.,ADCHN., CHENNAI, TAMIL NADU, INDIA.