Effective listening

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Effective listening

  1. 1. EFFECTIVE LISTENING
  2. 2. EFFECTIVE LISTENING Listening is a learnable skill. Unfortunately, it is not typically taught along with other communication skills at home or in school.
  3. 3. THE THREE BASIS LISTENING MODES: 1.Competitive or Combative Listening We are more interested in promoting our own point of view than in understanding or exploring someone else’s view. 2.In Passive ore Attentive listening We listen from our frame of reference. We filter whatever is said based on our belief, values and experiences. 3.Active or reflective listening In active listening we are also Genuinely interested in understanding what The other person is thinking.
  4. 4. LEVEL OF COMMUNICATION <ul><li>Clichés </li></ul><ul><li>Facts </li></ul><ul><li>Thoughts and beliefs </li></ul><ul><li>Feelings and emotions </li></ul>
  5. 5. CHARACTERISTICS OF ACTIVE LISTENING ARE; <ul><li>Emphasizing on listening than talking </li></ul><ul><li>Understanding personal feeling, beliefs </li></ul><ul><li>and positions rather than obstruct ideas </li></ul><ul><li>Following the speaker rather than leading </li></ul><ul><li>the area, we think we should be exploring </li></ul><ul><li>Clarifying the speakers thoughts and feelings </li></ul><ul><li>Responding to speakers feelings beliefs and positions. </li></ul>
  6. 6. FIVE EFFECTIVE FACTORS, WHICH INFLUENCE ACTIVE LISTENING <ul><li>Motivation </li></ul><ul><li>Concentration </li></ul><ul><li>Empathy </li></ul><ul><li>Knowledge </li></ul><ul><li>Emotion </li></ul>
  7. 7. RULES OF GOOD LISTENING <ul><li>Create a space </li></ul><ul><li>Hold your judgments </li></ul><ul><li>Don’t be defensive </li></ul><ul><li>Open your mind </li></ul><ul><li>Focus </li></ul><ul><li>Paraphrase </li></ul><ul><li>Remember names </li></ul><ul><li>Question </li></ul><ul><li>Be aware </li></ul><ul><li>Stop talking </li></ul>
  8. 8. THANK YOU DESIGNED BY: D. SAMUEL MANIRAJ. MBA.,M.Com.,M.Phil.,MA.,PGDCA.,ADCHN., CHENNAI, TAMIL NADU, INDIA.

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