Samantha Thebridge UX Australia 2012

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Our developers outnumber our designers 25:1. I'll show you what we did about it. Video/audio will follow.

Our developers outnumber our designers 25:1. I'll show you what we did about it. Video/audio will follow.

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Transcript

  • 1. Volume 2Developer on DesignSamantha ThebridgeSamantha Thebridgedeveloper on design UX AUSTRALIA EDITION
  • 2. developer ondesign UX AUSTRALIA EDITION @samthebridge
  • 3. developer ondesignabout meand myproblems UX AUSTRALIA EDITION @samthebridge
  • 4. developer ondesign UX AUSTRALIA EDITION @samthebridge
  • 5. developer ondesign UX AUSTRALIA EDITION @samthebridge
  • 6. developer ondesignmisconceptionsabout softwaredevelopers UX AUSTRALIA EDITION @samthebridge
  • 7. developer ondesign UX AUSTRALIA EDITION @samthebridge
  • 8. developer ondesign UX AUSTRALIA EDITION @samthebridge
  • 9. Did you know? 67% of all software engineers own a replica Eames chair.Source: Made Up Stats 2012 developer ondesign
  • 10. developer ondesign UX AUSTRALIA EDITION @samthebridge
  • 11. developer ondesignthe partabout why UX AUSTRALIA EDITION @samthebridge
  • 12. developer ondesignThey need some help seeing UX AUSTRALIA EDITION @samthebridge
  • 13. developer ondesignThey need some help seeing UX AUSTRALIA EDITION @samthebridge
  • 14. developer ondesignThey need some help seeing UX AUSTRALIA EDITION @samthebridge
  • 15. developer ondesignWhy does this happen? UX AUSTRALIA EDITION @samthebridge
  • 16. developer ondesignWhy does this happen? ✤ They have us designers at their disposal, but we were working an iteration ahead and they were in our blind spot UX AUSTRALIA EDITION @samthebridge
  • 17. developer ondesignWhy does this happen? ✤ They have us designers at their disposal, but we were working an iteration ahead and they were in our blind spot ✤ The user story got more complex as they started working through it and they just had to ship UX AUSTRALIA EDITION @samthebridge
  • 18. developer ondesignWhy does this happen? UX AUSTRALIA EDITION @samthebridge
  • 19. developer ondesignWhy does this happen? ✤ Theyre part of a startup and havent invested in designers yet UX AUSTRALIA EDITION @samthebridge
  • 20. developer ondesignWhy does this happen? ✤ Theyre part of a startup and havent invested in designers yet ✤ They had a good idea and wanted to execute it first to prove a concept in order to get some initial investment - then it got merged to master! UX AUSTRALIA EDITION @samthebridge
  • 21. developer ondesignSo why attempt to teach them design? UX AUSTRALIA EDITION @samthebridge
  • 22. developer ondesignSo why attempt to teach them design? ✤ Because theyre developers, theyre bloody intelligent and they actually have GREAT instincts. Sometimes they know our users better than we do. UX AUSTRALIA EDITION @samthebridge
  • 23. Did you know? More than three-quarters of all test engineers wear black turtlenecks.Source: Made Up Stats 2012 developer ondesign
  • 24. developer ondesign UX AUSTRALIA EDITION @samthebridge
  • 25. developer ondesignthe partabout how UX AUSTRALIA EDITION @samthebridge
  • 26. developer ondesignHow we started UX AUSTRALIA EDITION @samthebridge
  • 27. developer ondesignHow we started ✤ Selling it to the PTB UX AUSTRALIA EDITION @samthebridge
  • 28. developer ondesignHow we started ✤ Selling it to the PTB ✤ The two-week program that we wrote for the Developer on Design secondment UX AUSTRALIA EDITION @samthebridge
  • 29. developer ondesignHow we started ✤ Selling it to the PTB ✤ The two-week program that we wrote for the Developer on Design secondment ✤ The “Think Like a Designer” Bootcamp Classes UX AUSTRALIA EDITION @samthebridge
  • 30. developer ondesignHow we started ✤ Selling it to the PTB ✤ The two-week program that we wrote for the Developer on Design secondment ✤ The “Think Like a Designer” Bootcamp Classes ✤ The “Usability Test Workshop” UX AUSTRALIA EDITION @samthebridge
  • 31. developer ondesignHow we started ✤ Selling it to the PTB ✤ The two-week program that we wrote for the Developer on Design secondment ✤ The “Think Like a Designer” Bootcamp Classes ✤ The “Usability Test Workshop” ✤ Taking it to our external plugin developers through outreach programs UX AUSTRALIA EDITION @samthebridge
  • 32. developer ondesignHow we sold it UX AUSTRALIA EDITION @samthebridge
  • 33. developer ondesignHow we sold it ✤ Definitive and measurable goals UX AUSTRALIA EDITION @samthebridge
  • 34. developer ondesignHow we sold it ✤ Definitive and measurable goals ✤ Success criteria UX AUSTRALIA EDITION @samthebridge
  • 35. developer ondesignHow we sold it ✤ Definitive and measurable goals ✤ Success criteria ✤ Fitting with product roadmap and existing schedules UX AUSTRALIA EDITION @samthebridge
  • 36. developer ondesignHow we sold it ✤ Definitive and measurable goals ✤ Success criteria ✤ Fitting with product roadmap and existing schedules ✤ Exit criteria UX AUSTRALIA EDITION @samthebridge
  • 37. developer ondesignHow we sold it ✤ Definitive and measurable goals ✤ Success criteria ✤ Fitting with product roadmap and existing schedules ✤ Exit criteria ✤ Solid plan B UX AUSTRALIA EDITION @samthebridge
  • 38. developer ondesignOur Success Criteria UX AUSTRALIA EDITION @samthebridge
  • 39. developer ondesignOur Success Criteria ✤ A reduction in trivial layout requests to Design UX AUSTRALIA EDITION @samthebridge
  • 40. developer ondesignOur Success Criteria ✤ A reduction in trivial layout requests to Design ✤ An increase in UX-based 20% projects UX AUSTRALIA EDITION @samthebridge
  • 41. developer ondesignOur Success Criteria ✤ A reduction in trivial layout requests to Design ✤ An increase in UX-based 20% projects ✤ Presentation to team at the end of secondment UX AUSTRALIA EDITION @samthebridge
  • 42. developer ondesignOur Success Criteria ✤ A reduction in trivial layout requests to Design ✤ An increase in UX-based 20% projects ✤ Presentation to team at the end of secondment ✤ Improved UI for each product, reduction in designer’s time spent reviewing screens before deployment UX AUSTRALIA EDITION @samthebridge
  • 43. developer ondesignThe Program: Week OneMonday Tuesday Wednesday Thursday FridayMorning: Morning: Morning: Morning: Morning:With dev team With dev team With dev team With dev team With dev teamLunch Lunch Lunch Lunch LunchWelcome and Attend weekly Meet with Jake Meet with Sam Meet with RossIntroduction Design ReviewLearn You a Meet with Jay Design Exercise Paper prototyping Design FridayDesigning for great justiceCross-Product Design tools: Design task from Design task fromAudit Balsamiq, FW, PS product backlog product backlog UX AUSTRALIA EDITION @samthebridge
  • 44. developer ondesignThe Program: Week TwoMonday Tuesday Wednesday Thursday FridayMorning: Morning: Morning: Morning: Morning:With dev team With dev team With dev team With dev team With dev teamLunch Lunch Lunch Lunch LunchWeek 1 recap Attend weekly Meet with Jake Meet with Sam Meet with RossReview Wk2 plan Design ReviewDesign Exercise Meet with Jay Design task from Design task from Design FridayJIRA View Issue product backlog product backlog Design task from Presenting your Design presentation product backlog Work & Blog Post UX AUSTRALIA EDITION @samthebridge
  • 45. developer ondesignHow we selected our candidates UX AUSTRALIA EDITION @samthebridge
  • 46. developer ondesignHow we selected our candidates ✤ Blog post UX AUSTRALIA EDITION @samthebridge
  • 47. developer ondesignHow we selected our candidates ✤ Blog post ✤ Letter of interest (bribes, flattery, blackmail) UX AUSTRALIA EDITION @samthebridge
  • 48. developer ondesignHow we selected our candidates ✤ Blog post ✤ Letter of interest (bribes, flattery, blackmail) ✤ Approval from team lead UX AUSTRALIA EDITION @samthebridge
  • 49. developer ondesignHow we selected our candidates ✤ Blog post ✤ Letter of interest (bribes, flattery, blackmail) ✤ Approval from team lead ✤ Priority of access UX AUSTRALIA EDITION @samthebridge
  • 50. developer ondesignPriority of Access UX AUSTRALIA EDITION @samthebridge
  • 51. developer ondesignPriority of Access ✤ Front-end developers ✤ Small product teams ✤ Product Managers ✤ Back-end engineers FED Small Teams Product Managers Back Enders UX AUSTRALIA EDITION @samthebridge
  • 52. Did you know? One-third of all JavaScript developers own one or more Lichtenstein prints.Source: Made Up Stats 2012 developer ondesign
  • 53. developer ondesign UX AUSTRALIA EDITION @samthebridge
  • 54. developer ondesignthe partabout the program UX AUSTRALIA EDITION @samthebridge
  • 55. developer ondesignBreaking it down UX AUSTRALIA EDITION @samthebridge
  • 56. developer ondesignBreaking it down ✤ Introduction Session UX AUSTRALIA EDITION @samthebridge
  • 57. developer ondesignBreaking it down ✤ Introduction Session ✤ Learn you a Designing UX AUSTRALIA EDITION @samthebridge
  • 58. developer ondesignBreaking it down ✤ Introduction Session ✤ Learn you a Designing ✤ Mentoring session with design team members UX AUSTRALIA EDITION @samthebridge
  • 59. developer ondesignBreaking it down ✤ Introduction Session ✤ Learn you a Designing ✤ Mentoring session with design team members ✤ Crash course in design tools UX AUSTRALIA EDITION @samthebridge
  • 60. developer ondesignBreaking it down ✤ Introduction Session ✤ Learn you a Designing ✤ Mentoring session with design team members ✤ Crash course in design tools ✤ Picking tasks off the backlog UX AUSTRALIA EDITION @samthebridge
  • 61. developer ondesignBreaking it down ✤ Introduction Session ✤ Learn you a Designing ✤ Mentoring session with design team members ✤ Crash course in design tools ✤ Picking tasks off the backlog ✤ Learning how to present and defend rationale UX AUSTRALIA EDITION @samthebridge
  • 62. developer ondesignThe Introduction Session UX AUSTRALIA EDITION @samthebridge
  • 63. developer ondesignThe Introduction Session ✤ What makes a great designer - Design Judo - you cant be inflexible and opinionated and do great design UX AUSTRALIA EDITION @samthebridge
  • 64. developer ondesignThe Introduction Session ✤ What makes a great designer - Design Judo - you cant be inflexible and opinionated and do great design ✤ Design Challenges at Atlassian - too many chefs, too much reinvention of the wheel UX AUSTRALIA EDITION @samthebridge
  • 65. developer ondesignThe Introduction Session ✤ What makes a great designer - Design Judo - you cant be inflexible and opinionated and do great design ✤ Design Challenges at Atlassian - too many chefs, too much reinvention of the wheel ✤ Designing the bones - understanding how to represent the implementation model in the clearest possible logical UI model UX AUSTRALIA EDITION @samthebridge
  • 66. developer ondesignLearn You a Designing UX AUSTRALIA EDITION @samthebridge
  • 67. developer ondesignLearn You a Designing UX AUSTRALIA EDITION @samthebridge
  • 68. developer ondesignLearn You a Designing UX AUSTRALIA EDITION @samthebridge
  • 69. developer ondesignLearn You a Designing ✤ Layout principles UX AUSTRALIA EDITION @samthebridge
  • 70. developer ondesignLearn You a Designing ✤ Layout principles ✤ Before and after UX AUSTRALIA EDITION @samthebridge
  • 71. developer ondesignLearn You a Designing ✤ Layout principles ✤ Before and after ✤ Basic colour theory UX AUSTRALIA EDITION @samthebridge
  • 72. developer ondesignLearn You a Designing ✤ Layout principles ✤ Before and after ✤ Basic colour theory ✤ Deliberately non- interactive UX AUSTRALIA EDITION @samthebridge
  • 73. developer ondesignThe Cross-Product design audit UX AUSTRALIA EDITION @samthebridge
  • 74. developer ondesignThe Cross-Product design audit ✤ Goal: familiarity with cross-product harmony issues, desire to contribute to global pattern library UX AUSTRALIA EDITION @samthebridge
  • 75. developer ondesignThe Cross-Product design audit ✤ Goal: familiarity with cross-product harmony issues, desire to contribute to global pattern library ✤ Pick 5 patterns from the styleguide backlog, see how many variations there are across products UX AUSTRALIA EDITION @samthebridge
  • 76. developer ondesignThe Cross-Product design audit ✤ Goal: familiarity with cross-product harmony issues, desire to contribute to global pattern library ✤ Pick 5 patterns from the styleguide backlog, see how many variations there are across products ✤ Choose the best option that can cover all or most cases and tell us why you chose that pattern UX AUSTRALIA EDITION @samthebridge
  • 77. developer ondesignDesign Exercises UX AUSTRALIA EDITION @samthebridge
  • 78. developer ondesignDesign Exercises ✤ We asked the developers to do a lightweight version of the design exercises we submit to our design candidates UX AUSTRALIA EDITION @samthebridge
  • 79. developer ondesignDesign Exercises ✤ We asked the developers to do a lightweight version of the design exercises we submit to our design candidates ✤ They could do this in wireframe, html prototype, or pen and paper UX AUSTRALIA EDITION @samthebridge
  • 80. Did you know? One-quarter of the total number of Pantone mugs worldwide were purchased by platform engineers.Source: Made Up Stats 2012 developer ondesign
  • 81. developer ondesignPaper prototyping & sketching workshop Photos: Jay Rogers UX AUSTRALIA EDITION @samthebridge
  • 82. developer ondesignDaily End-of-day Standup! ✤ Discuss how we work with teams, how we prioritise, how we solve problems, really as much of a mentoring discussion as you can make it. UX AUSTRALIA EDITION @samthebridge
  • 83. developer ondesignHow to Present Photo: Jurgen Spangl UX AUSTRALIA EDITION @samthebridge
  • 84. developer ondesignWhat will the dev get out of this? UX AUSTRALIA EDITION @samthebridge
  • 85. developer ondesignWhat will the dev get out of this? ✤ Critique a design properly - using science and visual psychological principles - beyond just "opinions" UX AUSTRALIA EDITION @samthebridge
  • 86. developer ondesignWhat will the dev get out of this? ✤ Critique a design properly - using science and visual psychological principles - beyond just "opinions" ✤ Be able to separate Form from Function and critique both separately UX AUSTRALIA EDITION @samthebridge
  • 87. developer ondesignWhat will the dev get out of this? ✤ Critique a design properly - using science and visual psychological principles - beyond just "opinions" ✤ Be able to separate Form from Function and critique both separately ✤ Champion good design within their team UX AUSTRALIA EDITION @samthebridge
  • 88. developer ondesignWhat will the dev get out of this? ✤ Critique a design properly - using science and visual psychological principles - beyond just "opinions" ✤ Be able to separate Form from Function and critique both separately ✤ Champion good design within their team ✤ Spot flaws in the UI and fix them before they ship, or point them out in code reviews UX AUSTRALIA EDITION @samthebridge
  • 89. developer ondesignWhat will the dev get out of this? UX AUSTRALIA EDITION @samthebridge
  • 90. developer ondesignWhat will the dev get out of this? ✤ Understand WHY consistency matters to our users UX AUSTRALIA EDITION @samthebridge
  • 91. developer ondesignWhat will the dev get out of this? ✤ Understand WHY consistency matters to our users ✤ Identify signature interaction patterns within your app/site and understand why they are used UX AUSTRALIA EDITION @samthebridge
  • 92. developer ondesignWhat will the dev get out of this? ✤ Understand WHY consistency matters to our users ✤ Identify signature interaction patterns within your app/site and understand why they are used ✤ Understand the difference between EXTENDING the design language rather than violating it UX AUSTRALIA EDITION @samthebridge
  • 93. developer ondesignWhat will the dev get out of this? ✤ Understand WHY consistency matters to our users ✤ Identify signature interaction patterns within your app/site and understand why they are used ✤ Understand the difference between EXTENDING the design language rather than violating it ✤ Know when NOT to innovate UX AUSTRALIA EDITION @samthebridge
  • 94. developer ondesignWhat will the dev get out of this? UX AUSTRALIA EDITION @samthebridge
  • 95. developer ondesignWhat will the dev get out of this? ✤ Produce higher quality UI in 20% and ShipIt projects UX AUSTRALIA EDITION @samthebridge
  • 96. developer ondesignWhat will the dev get out of this? ✤ Produce higher quality UI in 20% and ShipIt projects ✤ Collaborate more effectively and provide more considered feedback on Company-wide design initiatives UX AUSTRALIA EDITION @samthebridge
  • 97. developer ondesignWhat will the dev get out of this? ✤ Produce higher quality UI in 20% and ShipIt projects ✤ Collaborate more effectively and provide more considered feedback on Company-wide design initiatives ✤ Help our org become a design-led software company UX AUSTRALIA EDITION @samthebridge
  • 98. developer ondesignWhat will the dev get out of this? ✤ Produce higher quality UI in 20% and ShipIt projects ✤ Collaborate more effectively and provide more considered feedback on Company-wide design initiatives ✤ Help our org become a design-led software company ✤ Be the change they seek. UX AUSTRALIA EDITION @samthebridge
  • 99. Did you know?26% of all Dwellsubscribers arecomputer sciencegraduates.Source: Made Up Stats 2012 developer ondesign
  • 100. developer ondesign UX AUSTRALIA EDITION @samthebridge
  • 101. developer ondesignthe partabout case studies UX AUSTRALIA EDITION @samthebridge
  • 102. developer ondesignBitbucket Cards UX AUSTRALIA EDITION @samthebridge
  • 103. developer ondesignBitbucket Cards UX AUSTRALIA EDITION @samthebridge
  • 104. developer ondesignBitbucket Cards UX AUSTRALIA EDITION @samthebridge
  • 105. developer ondesignBitbucket Cards UX AUSTRALIA EDITION @samthebridge
  • 106. developer ondesignbut it gets better... UX AUSTRALIA EDITION @samthebridge
  • 107. developer ondesignBitbucket Cards All will be revealed soon... UX AUSTRALIA EDITION @samthebridge
  • 108. developer ondesignBitbucket Cards All will be revealed soon... UX AUSTRALIA EDITION @samthebridge
  • 109. developer ondesignJIRA Issues Importer UX AUSTRALIA EDITION
  • 110. developer ondesignJIRA Issues Importer ✤ Developed for internal use only by support team as a 20% project UX AUSTRALIA EDITION
  • 111. developer ondesignJIRA Issues Importer ✤ Developed for internal use only by support team as a 20% project ✤ Switched on only when doing an import UX AUSTRALIA EDITION
  • 112. developer ondesignJIRA Issues Importer ✤ Developed for internal use only by support team as a 20% project ✤ Switched on only when doing an import ✤ Requires expert level domain knowledge UX AUSTRALIA EDITION
  • 113. developer ondesignJIRA Issues Importer ✤ Developed for internal use only by support team as a 20% project ✤ Switched on only when doing an import ✤ Requires expert level domain knowledge ✤ Not a customer-facing feature due to risk of data loss UX AUSTRALIA EDITION
  • 114. developer ondesign UX AUSTRALIA EDITION
  • 115. developer ondesignLightbulb moment UX AUSTRALIA EDITION
  • 116. developer ondesignLightbulb moment ✤ Why is this NOT customer facing? ✤ Let’s lighten the support load by giving it to the admins ✤ How do we do this? UX AUSTRALIA EDITION
  • 117. developer ondesignLightbulb moment UX AUSTRALIA EDITION
  • 118. developer ondesignLightbulb moment ✤ How to think outside the implementation model ✤ Consider a competitor tool. How would you import data from JIRA into one of those tools ✤ Sketch it out like a network diagram ✤ Can we do this without a single instruction? UX AUSTRALIA EDITION
  • 119. developer ondesignThe network diagram Inline Error + Inline Error + recovery text recovery text Check archive Check format Browse archive to issues file format Browse to images folder Start import Hint for archive format under file 2 ways to do this: make field incompatible format disabled in file system, or return an inline error with help text UX AUSTRALIA EDITION
  • 120. developer ondesign UX AUSTRALIA EDITION
  • 121. developer ondesignHow did it scale? UX AUSTRALIA EDITION @samthebridge
  • 122. Did you know? Almost half of all software devs claim that “Photoshop istoo mainstream now.”Source: Made Up Stats 2012 developer ondesign
  • 123. developer ondesign UX AUSTRALIA EDITION @samthebridge
  • 124. developer ondesignthe partabout plan b UX AUSTRALIA EDITION @samthebridge
  • 125. developer ondesign“Think like a Designer” Bootcamp Classes UX AUSTRALIA EDITION @samthebridge
  • 126. developer ondesign“Think like a Designer” Bootcamp Classes UX AUSTRALIA EDITION @samthebridge
  • 127. developer ondesign“Think like a Designer” Bootcamp Classes UX AUSTRALIA EDITION @samthebridge
  • 128. developer ondesign“Think like a Designer” Bootcamp Classes UX AUSTRALIA EDITION @samthebridge
  • 129. developer ondesign“Think like a Designer” Bootcamp Classes UX AUSTRALIA EDITION @samthebridge
  • 130. developer ondesignUsability Test Workshops UX AUSTRALIA EDITION @samthebridge
  • 131. developer ondesignUsability Test Workshops UX AUSTRALIA EDITION @samthebridge
  • 132. developer ondesignUsability Test Workshops UX AUSTRALIA EDITION @samthebridge
  • 133. developer ondesignUsability Test Workshops UX AUSTRALIA EDITION @samthebridge
  • 134. developer ondesignUsability Test Workshops UX AUSTRALIA EDITION @samthebridge
  • 135. developer ondesignAtlasCamp Talks UX AUSTRALIA EDITION @samthebridge
  • 136. developer ondesignAtlasCamp Talks ✤ Twice-yearly developer camp UX AUSTRALIA EDITION @samthebridge
  • 137. developer ondesignAtlasCamp Talks ✤ Twice-yearly developer camp ✤ Plugin Devs get to pick the brains of our dev team UX AUSTRALIA EDITION @samthebridge
  • 138. developer ondesignAtlasCamp Talks ✤ Twice-yearly developer camp ✤ Plugin Devs get to pick the brains of our dev team ✤ This year we’re offering Design training to help our ecosystem and support their add-ons UX AUSTRALIA EDITION @samthebridge
  • 139. Did you know?In a recent survey of back-end engineers,when asked the one person with whomthey would like tohave dinner with,72% ofrespondentsnominatedFrank Gehry.Source: Made Up Stats 2012 developer ondesign
  • 140. developer ondesign UX AUSTRALIA EDITION @samthebridge
  • 141. developer ondesignhave wesucceeded? UX AUSTRALIA EDITION @samthebridge
  • 142. developer ondesign UX AUSTRALIA EDITION @samthebridge
  • 143. developer ondesignbut Sam,I’m agency-side... UX AUSTRALIA EDITION @samthebridge
  • 144. developer ondesignKnow your team UX AUSTRALIA EDITION @samthebridge
  • 145. developer ondesignKnow your team ✤ If they are local, go meet them UX AUSTRALIA EDITION @samthebridge
  • 146. developer ondesignKnow your team ✤ If they are local, go meet them ✤ Talk process and methods - find out how they work UX AUSTRALIA EDITION @samthebridge
  • 147. developer ondesignKnow your team ✤ If they are local, go meet them ✤ Talk process and methods - find out how they work ✤ Give up some of your own time to mentor them - it will pay for itself in no time with repeat work UX AUSTRALIA EDITION @samthebridge
  • 148. developer ondesignKnow your team ✤ If they are local, go meet them ✤ Talk process and methods - find out how they work ✤ Give up some of your own time to mentor them - it will pay for itself in no time with repeat work ✤ Set up lines of communication, HipChat, DropBox etc. UX AUSTRALIA EDITION @samthebridge
  • 149. Did you know?98% of all programmers can correctlydifferentiate Helvetica from Arial.Source: Made Up Stats 2012 developer ondesign
  • 150. developer ondesign UX AUSTRALIA EDITION
  • 151. developer ondesignthe partwith questions UX AUSTRALIA EDITION