Systems Design Proposal: IVRS
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Systems Design Proposal: IVRS

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IVRS fIVRS for Indian Railwaysor Indian Railways

IVRS fIVRS for Indian Railwaysor Indian Railways

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  • 1. REGISTRATION PROCESS + ID CARD User fills the form at Bank center [ for eg. SBI] Bank sends the form to IRCTC after authenticating the account IRCTC processing the form details and sending back to the Bank with booklet containing pincodes to different stations Booklet Bank[SBI] generates a new pin on Users account (different from that used in ATMs) Can be used to pay government bills User collects the pin from the Bank and is ready to use the service
  • 2. IRCTC – IVRS MODEL Enter Your Train No. 1 System Prompt Is Prompt N 1 right A Y Enter Your From Station Enter Your To Station Enter Your Journey date System Prompt Is Prompt N right? A System Prompt ( availability in Y various classes) Want to N EXIT book ticket Y Enter Your Profile ID 2
  • 3. IRCTC – IVRS MODEL contd.... 2 Want to N Pay book more System Prompt ( availability in Y various classes) Want to N Pay proceed Y Enter his/her profile ID 2 SECURED PAYMENT Pay Bank IVRS now calls and ask IVRS tells user that his to enter Secondary pin/ transaction is being processed not booked if money=0 and hangs the phone. IVRS informs about transaction IRCTC will now SMS user through his/her reg. account and tells that his seat is booked with all details sent.confirmation