Submitted to:
Prof. Anjana Sarkar
 Samruddhi Chavan
roll no. M-7009
 Ashwini khandekar
roll no. M-7041
 manasi khedekar
roll no. m-7042
 pragati kumbhar...
 Introduction
 Meaning
 Hearing v/s Listening
 Active Listening
 Types Of Listening
 Developing listening skills
 S...
 Listening is one of the most important
skills one can have. How well u listen has a
major impact on your job effectivene...
Listening is a form of communication
and is an active process, when you
listen you must get meaning of what
is being said...
V/S
Comprehending Retaining Responding
Content
Listening
Critical
Listening
Empathi
c
Listening
 Pay Attention
 Show that you are Listening
 Provide feedback
 Defer Judgment
 Respond Appropriately
S
P
E
A
K
E
R
L
I
S
T
E
N
E
R
Message
Receiving
Interpreting
Remembering
Evaluating
Feedback
 Respect the speaker.
 Hear the speaker out.
 Body language.
 Ignore distractions.
 Engaged our mind.
 Reflect back....
 Gain Information.
 Develop Trust.
 Maintain Reputation.
 Reduce Conflict.
 Motivate Employees.
 Environmental Barriers.
 Psychological Barriers.
 Physical Barriers.
 Wrong Assumption.
 Semantic Barriers.
One of the most sincere
forms of respect is
actually listening to
Listening  skills
Listening  skills
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Listening skills

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Listening skills

  1. 1. Submitted to: Prof. Anjana Sarkar
  2. 2.  Samruddhi Chavan roll no. M-7009  Ashwini khandekar roll no. M-7041  manasi khedekar roll no. m-7042  pragati kumbhar roll no. m-7046
  3. 3.  Introduction  Meaning  Hearing v/s Listening  Active Listening  Types Of Listening  Developing listening skills  Speaking v/s Listening  Listening technique at work place  Importance of listening at workplace  Barriers To Listening  Conclusion
  4. 4.  Listening is one of the most important skills one can have. How well u listen has a major impact on your job effectiveness, and quality of relationship with others..  "The reason why we have two ears and only one mouth is that we may listen the more and talk the less."
  5. 5. Listening is a form of communication and is an active process, when you listen you must get meaning of what is being said, before you can respond.  “Listening” is receiving language through the ears.
  6. 6. V/S
  7. 7. Comprehending Retaining Responding
  8. 8. Content Listening Critical Listening Empathi c Listening
  9. 9.  Pay Attention  Show that you are Listening  Provide feedback  Defer Judgment  Respond Appropriately
  10. 10. S P E A K E R L I S T E N E R Message Receiving Interpreting Remembering Evaluating Feedback
  11. 11.  Respect the speaker.  Hear the speaker out.  Body language.  Ignore distractions.  Engaged our mind.  Reflect back.  Show appreciation.
  12. 12.  Gain Information.  Develop Trust.  Maintain Reputation.  Reduce Conflict.  Motivate Employees.
  13. 13.  Environmental Barriers.  Psychological Barriers.  Physical Barriers.  Wrong Assumption.  Semantic Barriers.
  14. 14. One of the most sincere forms of respect is actually listening to

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