Organizational Structure

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Organizational Structure

  1. 1. Organizational Structure Company : Dialog Telekom PLC
  2. 2. Outline <ul><li>Introduction </li></ul><ul><li>Direction setting process </li></ul><ul><li>Dimension of organization design </li></ul><ul><li>Structure </li></ul><ul><li>Information processing perspectives on structure </li></ul><ul><li>Effectiveness value </li></ul><ul><li>conclusion </li></ul>
  3. 3. Introduction <ul><li>Dialog PLC </li></ul><ul><ul><ul><li>Dialog TV </li></ul></ul></ul><ul><ul><ul><li>Dialog mobile </li></ul></ul></ul><ul><ul><ul><li>Dialog broadband internet </li></ul></ul></ul><ul><ul><ul><li>Dialog fixed line </li></ul></ul></ul><ul><ul><ul><li>Dialog global </li></ul></ul></ul><ul><li>Service of the future – CSQS / Service Centre Of The Year 2006’ </li></ul><ul><li>The future today – 3G / HSDPA/ Ez pay/song catcher </li></ul>
  4. 4. Direction Setting Process External Environment CEO Top Management Internal Situation Strategic Direction Organization Design Effectiveness outcomes
  5. 5. Dimensions of Organization Design <ul><li>Structural Dimensions </li></ul><ul><ul><ul><ul><li>Formalization </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Specialization / Division of Labor </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Hierarchy of authority / Span of Control </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Centralization </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Professionalism </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Personal Ratios </li></ul></ul></ul></ul>
  6. 6. Contd.. Dimensions of Organization Design <ul><li>Contextual Dimensions </li></ul><ul><ul><ul><ul><li>Size </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Organizational Technology </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Environment </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Goals & Strategy </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Culture </li></ul></ul></ul></ul>
  7. 7. Structure <ul><li>Organizational Structure types </li></ul><ul><ul><ul><li>Functional structure </li></ul></ul></ul><ul><ul><ul><li>Divisional structure </li></ul></ul></ul><ul><ul><ul><li>Geographical structure </li></ul></ul></ul><ul><ul><ul><li>Horizontal structure </li></ul></ul></ul><ul><ul><ul><li>Matrix structure </li></ul></ul></ul><ul><ul><ul><li>Modular structure </li></ul></ul></ul>
  8. 8. Structure of Dialog Telekom PLC <ul><li>It’s a Hybrid structure which is a combination of Matrix structure and Modular structure. </li></ul><ul><ul><li>Each Strategic Business Unit (SBU) works independently </li></ul></ul><ul><ul><li>Each function of every SBU has communication linkages with each other </li></ul></ul><ul><ul><li>Top down as well as Bottom up communication is available </li></ul></ul><ul><ul><li>Use worldwide resources and technologies </li></ul></ul>
  9. 9. Structure of Dialog Telekom PLC (organization chart) <ul><li>This structure shows under Dialog Fixed Line is follows in all SBUs of Dialog Telekom PLC. </li></ul>
  10. 10. <ul><li>Benefits of using an organization chart </li></ul><ul><ul><li>Whole structure can be viewed at one glance. </li></ul></ul><ul><ul><li>Organization’s hierarchy is explained. </li></ul></ul><ul><ul><li>Number and types of positions are explained. </li></ul></ul><ul><ul><li>Departments and divisions are shown. </li></ul></ul><ul><ul><li>Management relationships are identified. </li></ul></ul><ul><ul><li>Communication channels are shown. </li></ul></ul><ul><ul><li>Management levels are identified. </li></ul></ul><ul><ul><li>Spans of controls are given </li></ul></ul><ul><ul><li>Weakness of structure can be easily identified </li></ul></ul>
  11. 11. Limitations of organizational chart <ul><li>If performed manually, org charts will very quickly become out-of-date. </li></ul><ul><li>It only shows 'formal relationships‘. </li></ul><ul><li>It shows nothing about the managerial style adopted. </li></ul><ul><li>The best structure for one type of business may not be the best for another. </li></ul>
  12. 12. Information Processing Perspective on Structure <ul><li>Vertical Information Linkages </li></ul><ul><ul><ul><li>Hierarchical referrals </li></ul></ul></ul><ul><ul><ul><li>Rules & plans </li></ul></ul></ul><ul><ul><ul><li>Vertical information systems </li></ul></ul></ul><ul><li>Horizontal Information Linkages </li></ul><ul><ul><ul><li>Information systems – </li></ul></ul></ul><ul><ul><ul><li>Direct control </li></ul></ul></ul><ul><ul><ul><li>Task forces – </li></ul></ul></ul><ul><ul><ul><li>Full – time integrator – </li></ul></ul></ul><ul><ul><ul><li>Teams - </li></ul></ul></ul>
  13. 13. Effectiveness Values of Dialog Telekom PLC flexibility External Control Internal Focus Structure Human relations emphasis Open system emphasis Internal process emphasis Rational goal emphasis
  14. 14. Conclusion <ul><li>Dialog Telekom PLC is one of the best player in the telecommunication industry with the largest customer base. </li></ul><ul><li>They have a hybrid structure which consists of matrix structure and the modular structure. </li></ul><ul><li>Dialog uses both vertical and horizontal information linkages in order to retain an effective coordination. </li></ul>
  15. 15. Thank you!

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