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  1. 1. Apprenticeships Sammy ShummoBusiness Development Advisor
  2. 2. AGENDA• Tower Hamlets College mission statement and values Apprenticeships deliver for businesses and help them grow by:• About Tower Hamlets College • Reducing training and recruitment costs• Apprenticeships • Increasing productivity and your• What can Tower Hamlets College do for you? bottom line • Developing a skilled, motivated• Apprenticeship training cost and qualified workforce• Recruitment made easy, recruitment process • Improving customer service results• Employer testimonials • Providing financial return on investment.• Types of suitable apprenticeships at Tower Hamlets College • Accounting • Business and Administration • Customer Service • IT Applications Specialists • Team Leader & Management 02/04/2012 2
  3. 3. MISSION STATEMENT"REMOVING BARRIERS. RAISING ACHIEVEMENT. FOREVERYONE."Values• Excellence• Student centred• Innovation and creativity• Respect• Inclusiveness• Influence
  4. 4. ABOUT TOWER HAMLETS COLLEGE• 5000 students of which 2000 at 6th form college• Over 300 different courses• Students are: “hard working and well behaved” Ofsted 2009• Students “feel safe and well supported” Ofsted 2009• Over the last year THC delivered over 500 people into the work place• Over the last year, THC has delivered 1475 sector specific qualifications to employees across London• In the last year, THC has enabled 295 low skilled workers achieve a skills for life qualification• In the last year THC has helped 172 employees advance their career as a direct result of staff training• THC runs a successful Access to Apprenticeship programme• TowerSkills is the employer led directorate at the College 4
  5. 5. APPRENTICESHIPS• They are work-based training programmes designed around the needs of employers, which lead to national recognised qualifications.• Apprenticeships are designed by the Sector Skills Councils, while the National Apprenticeship Service helps to fund the training.• There are three levels of Apprenticeship available: 1. Intermediate 2. Advanced 3. Higher• Over 100,000 employers in over 160,000 workplaces offer frameworks across a wide range of industry sectors.• Over 80% of those employers who employ apprentices agree they make their workplace more productive. 02/04/2012 5
  6. 6. WHAT CAN TOWER HAMLETS COLLEGE DO FORYOU?• Help you decide which Apprenticeship is right for you;• Explain the way that Apprenticeships might work for you;• Offer a complete free recruitment service which will help you recruit an apprentice;• Agree a training plan with your apprentice and offer continuous support to both apprentice and employer;• Manage the training and evaluation;• Ensure that national quality standards are met and deliver an integrated and coherent training package. 02/04/2012 6
  7. 7. APPRENTICESHIP TRAINING COST• If the apprentice is 16-18 years old then the Government will fund 100% of the training cost• If the apprentice is 19+ the Government will fund 50% of the training cost• 19+ Employer Contribution can be reviewed by the College based on the number of apprentices and the employer• Employer Incentive for 16-24 apprentices • 77% of employers believe Apprenticeships make them more competitive; • 76% say that Apprenticeships What employers say? provide higher overall productivity; • 80% feel that Apprenticeships reduce staff turnover;
  8. 8. RECRUITMENT MADE EASYRECRUITMENT PROCESS Role Advertised on NAS & to Apprenticeship Role Role Checked Access to Identified Against Framework Apprenticeship learners Applications Apprentice to Start Received by the Job and Training College The College GMC to Interview Shortlisted Interview & and Select Applicants to GMC Shortlist Against Criteria
  9. 9. EMPLOYER TESTIMONIALSBBC Royal Correspondent Nicholas Witchell commends TowerSkillsMr Witchell said: “It is clear that TowerSkills is all it claims to be. This evening I haveheard from clients that have proved TowerSkills is a service that listens to anemployer‟s needs and provides a service in-tune with what they want. The service istailor-made, flexible and professional.”Melanie Taylor, NVQ Manager at Guy‟s and St Thomas‟ NHS Trust said: “Ouremployees weren‟t able to attend regular training sessions between a normal 9 – 5day, so TowerSkills fitted the entire programme around our needs. Having been soimpressed with the service, we decided to employ TowerSkills apprentices too, anddevelop our workforce even further.”
  10. 10. Types of suitable Apprenticeships on offer at Tower Hamlets College
  11. 11. ACCOUNTINGThis Apprenticeship involves apprentices working in an accounts or finance department, helping abusiness manage their money properly. Running a business involves a lot of financial activities,from expenses and bills to taxes and payroll. Accountants keep track of all these things and moreto make sure that businesses, both large and small, manage their money properly.Job Roles:Intermediate Level Apprenticeship:• Accounts Assistant• Credit Control Clerk• Finance Assistant• Purchase Ledger ClerkAdvanced Level Apprenticeship:• Trainee Accounting Technician• Assistant Accountant
  12. 12. BUSINESS AND ADMINISTRATIONThis Apprenticeship is about playing an important support role within a business.Administrators handle the day-to-day tasks in an office and make sure things run smoothly.97% of employers say that effective administration is essential to their business, so they doa crucial job.Job Roles:Intermediate Level Apprenticeship:• Administrator / Business Support Officer• Office Junior• ReceptionistAdvanced Level Apprenticeship:• Administration Officer / Executive• Administration Team Leader / Office Supervisor• Personal Assistant• Secretary
  13. 13. CUSTOMER SERVICEThis Apprenticeship teaches apprentices the skills to provide excellent customer service,and can be applied to hundreds of job roles across many different sectors, fromgovernment to telecommunications. Good customer service is key to the success of anybusiness.Job Roles:Intermediate Level Apprenticeship:• Customer Service Trainee• Assistant• Representative• AgentAdvanced Level Apprenticeship:• Customer Relationship Manager• Team Leader
  14. 14. DESIGN SUPPORTThe Design Industry employs around 200,000 people in three main areas - product andindustrial design, stage and set design and in communications. The aim of this frameworkis to attract new people into the Design Industry from a wide range of backgrounds with theskills employers need to replace those who leave or retire and to provide a career pathwaywithin the Industry and career mobility across the creative and cultural sector.Job Roles:Intermediate Level Apprenticeship:• Design Assistant/Trainee• Trainee Technical Illustrator• Trainee Technical Graphic Design Assistant• Junior Artworker
  15. 15. IT APPLICATION SPECIALISTSThis Apprenticeship covers a wide range of general computing and IT skills that can beapplied in many job roles and industries. This Apprenticeship will help apprentices developthe skills they need for their job, whether for teaching someone in finance to processaccount details more efficiently; helping stock controllers keep track of merchandise; orhelping a Secretary set up an online company diary. As apprentices they will learn how tooperate computers and databases, as well as how to use and maintain IT systems andnetworks.Job Roles:Intermediate Level Apprenticeship:• Office Support or Administrator• Personal Assistant• Website Technician or Designer• Sales and Marketing Executive• Accounts Assistant• Wages Clerk
  16. 16. IT, SOFTWARE, WEB & TELECOMS PROFESSIONALSThis Apprenticeship programme is designed for new entrants to a role in the IT & Telecomssector, and to provide progression and re-skilling routes for existing IT Professionals.The framework includes a balance of content in technical, business and interpersonalareas, designed to ensure apprentices have an appropriate set of skills to operate intoday‟s IT & Telecoms job roles.The technical content includes units for Software Development, Web Development,Technical Support, Telecommunications and Databases. In addition to generic units, theapprenticeship contains „vendor‟ and industry recognised content from Microsoft, Cisco,Oracle, VM Ware and CompTIA.Job Roles:Intermediate Level Apprenticeship:• Support Technician• Website Administrator• Helpdesk Professional• Field Operations (Line installer & repairer)
  17. 17. HOSPITALITY AND CATERINGThis Apprenticeship covers a range of occupations within hospitality and catering, one ofthe largest industries in the country. Hospitality and Catering covers work in restaurants,hotels and holiday accommodation, cafés, pubs, and contract caterers . Schools, colleges,hospitals and large businesses nearly always have canteens and catering staff. To reflectthe many career options on offer, this Apprenticeship has several pathways.Job Roles:Intermediate Level Apprenticeship:• School Cook• Kitchen Assistant• Commis Chef• Receptionist
  18. 18. TEAM LEADING & MANAGEMENTThis Apprenticeship is designed to meet the skills needs of employers of all sizes acrossthe public, private and not-for profit sectors. It will attract new talent into management andwill help to up skill the workforce to replace those who leave or retire. Across the UK thereare approximately 4.5 million managers and senior officials, including 1.75 million workingwithin small and medium enterprises. To keep pace with demand, around 400,000 newmanagers & leaders are needed each year.Job Roles:Intermediate Level Apprenticeship:• Team Leader• Section Leader• Helpdesk Manager• Trainee Supervisor
  19. 19. So, if you are ready to take on apprentices ortrain your existing staff please contact TowerSkills on: 0207 510 7504 or email us at: