VoiceCloud Presentation April 2008
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VoiceCloud Presentation April 2008

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A review of VoiceCloud's voicemail to text transcription service http://www.voicecloud.com

A review of VoiceCloud's voicemail to text transcription service http://www.voicecloud.com

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    VoiceCloud Presentation April 2008 VoiceCloud Presentation April 2008 Presentation Transcript

    • VoiceCloud Analysis Reviewing and comparing voice-to-text transcription services for voicemail replacement
    • VoiceCloud Comparison? Points of difference, SpinVox and SimulScribe
    • Core Transcription Features VoiceCloud SpinVox SimulScribe Transcribes messages Yes Yes Yes Sends audio as attachment Yes No Yes Allows requests for re-transcription No No Yes Stores messages online Yes No Yes Clearly indicates transcription errors No No Yes
    • Core Feature Scorecard VoiceCloud SpinVox SimulScribe Transcription accuracy A B C Speed of text transcription delivery A A C Speed of audio delivery A - C
    • SpinVox Highlights
        • Fast, accurate transcription
        • No audio attachment option
        • Requires dialing in to hear messages
        • Can not remove post-greeting prompt
        • No clear indication of errors in transcription
        • Too much information along with email delivery
      Competitive Advantage Challenges
    • SimulScribe Highlights
        • Simultaneous delivery of audio and text transcription
        • Ability to toggle delivery options
        • Ability to toggle post-greeting prompt
        • Clear indication of transcription errors
        • Slow delivery
        • Fair transcription quality
        • Too much additional information along with email delivery
        • One-minute limit
      Competitive Advantage Challenges
    • VoiceCloud Highlights
        • Unmatched audio delivery speed
        • Accurate transcription quality
        • Simplicity in email delivery
        • Visual voicemail presentation
        • Still in beta
      Competitive Advantage Challenges
    • Examples What VoiceCloud, SpinVox and SimulScribe look like
    • Ex. 1
    • Ex. 2
    • Ex. 3
    • Marketplace and Moving Forward Voicemail transcription services and the marketplace
    • What the Marketplace Wants
        • Completely replace today’s voicemail retrieval model
        • Deliver fast, accurate transcription
        • Keep the delivery simple
        • Be flexible in delivery
        • Offer a full suite of features and option
        • Offer a free trial without limiting functionality
        • Charge a fair price, but keep it practical
    • Making Voicemail Transcription Tip
        • Today’s solutions come close, but do not fully replace traditional voicemail
        • Voicemail transcription has not been adopted by any major US carrier
        • Today’s voicemail transcription providers have not clearly focused on consumer or commercial market segments
        • Voicemail transcription does not snap into the proposed future fixed mobile convergence model
    • VoiceCloud Wish List
        • Allow customizable greetings
        • Option to allow transcribed text and audio to arrive in a single message
        • Remove the one-minute limit
        • Allow contact list import
    • Conclusion
    • Thin Slicing VoiceCloud
        • VoiceCloud:
        • has eliminated the single, largest inhibitor of voicemail transcription adoption.
        • has a clean, fresh user interface.
        • keeps transcription and delivery simple and straight forward.
        • is positioned to do with voicemail what BlackBerry did with email
    • Prepared for Gerald Marolda CEO VoiceCloud Prepared and Presented by Ernest Lampman Account Executive, Mobility AT&T Enterprise Business Sales 518-596-6430 [email_address] Presented on Wednesday, April 23 rd , 2008