VoiceCloud Presentation April 2008


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A review of VoiceCloud's voicemail to text transcription service http://www.voicecloud.com

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VoiceCloud Presentation April 2008

  1. 1. VoiceCloud Analysis Reviewing and comparing voice-to-text transcription services for voicemail replacement
  2. 2. VoiceCloud Comparison? Points of difference, SpinVox and SimulScribe
  3. 3. Core Transcription Features VoiceCloud SpinVox SimulScribe Transcribes messages Yes Yes Yes Sends audio as attachment Yes No Yes Allows requests for re-transcription No No Yes Stores messages online Yes No Yes Clearly indicates transcription errors No No Yes
  4. 4. Core Feature Scorecard VoiceCloud SpinVox SimulScribe Transcription accuracy A B C Speed of text transcription delivery A A C Speed of audio delivery A - C
  5. 5. SpinVox Highlights <ul><ul><li>Fast, accurate transcription </li></ul></ul><ul><ul><li>No audio attachment option </li></ul></ul><ul><ul><li>Requires dialing in to hear messages </li></ul></ul><ul><ul><li>Can not remove post-greeting prompt </li></ul></ul><ul><ul><li>No clear indication of errors in transcription </li></ul></ul><ul><ul><li>Too much information along with email delivery </li></ul></ul>Competitive Advantage Challenges
  6. 6. SimulScribe Highlights <ul><ul><li>Simultaneous delivery of audio and text transcription </li></ul></ul><ul><ul><li>Ability to toggle delivery options </li></ul></ul><ul><ul><li>Ability to toggle post-greeting prompt </li></ul></ul><ul><ul><li>Clear indication of transcription errors </li></ul></ul><ul><ul><li>Slow delivery </li></ul></ul><ul><ul><li>Fair transcription quality </li></ul></ul><ul><ul><li>Too much additional information along with email delivery </li></ul></ul><ul><ul><li>One-minute limit </li></ul></ul>Competitive Advantage Challenges
  7. 7. VoiceCloud Highlights <ul><ul><li>Unmatched audio delivery speed </li></ul></ul><ul><ul><li>Accurate transcription quality </li></ul></ul><ul><ul><li>Simplicity in email delivery </li></ul></ul><ul><ul><li>Visual voicemail presentation </li></ul></ul><ul><ul><li>Still in beta </li></ul></ul>Competitive Advantage Challenges
  8. 8. Examples What VoiceCloud, SpinVox and SimulScribe look like
  9. 9. Ex. 1
  10. 10. Ex. 2
  11. 11. Ex. 3
  12. 12. Marketplace and Moving Forward Voicemail transcription services and the marketplace
  13. 13. What the Marketplace Wants <ul><ul><li>Completely replace today’s voicemail retrieval model </li></ul></ul><ul><ul><li>Deliver fast, accurate transcription </li></ul></ul><ul><ul><li>Keep the delivery simple </li></ul></ul><ul><ul><li>Be flexible in delivery </li></ul></ul><ul><ul><li>Offer a full suite of features and option </li></ul></ul><ul><ul><li>Offer a free trial without limiting functionality </li></ul></ul><ul><ul><li>Charge a fair price, but keep it practical </li></ul></ul>
  14. 14. Making Voicemail Transcription Tip <ul><ul><li>Today’s solutions come close, but do not fully replace traditional voicemail </li></ul></ul><ul><ul><li>Voicemail transcription has not been adopted by any major US carrier </li></ul></ul><ul><ul><li>Today’s voicemail transcription providers have not clearly focused on consumer or commercial market segments </li></ul></ul><ul><ul><li>Voicemail transcription does not snap into the proposed future fixed mobile convergence model </li></ul></ul>
  15. 15. VoiceCloud Wish List <ul><ul><li>Allow customizable greetings </li></ul></ul><ul><ul><li>Option to allow transcribed text and audio to arrive in a single message </li></ul></ul><ul><ul><li>Remove the one-minute limit </li></ul></ul><ul><ul><li>Allow contact list import </li></ul></ul>
  16. 16. Conclusion
  17. 17. Thin Slicing VoiceCloud <ul><ul><li>VoiceCloud: </li></ul></ul><ul><ul><li>has eliminated the single, largest inhibitor of voicemail transcription adoption. </li></ul></ul><ul><ul><li>has a clean, fresh user interface. </li></ul></ul><ul><ul><li>keeps transcription and delivery simple and straight forward. </li></ul></ul><ul><ul><li>is positioned to do with voicemail what BlackBerry did with email </li></ul></ul>
  18. 18. Prepared for Gerald Marolda CEO VoiceCloud Prepared and Presented by Ernest Lampman Account Executive, Mobility AT&T Enterprise Business Sales 518-596-6430 [email_address] Presented on Wednesday, April 23 rd , 2008