VoiceCloud Presentation April 2008
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VoiceCloud Presentation April 2008



A review of VoiceCloud's voicemail to text transcription service http://www.voicecloud.com

A review of VoiceCloud's voicemail to text transcription service http://www.voicecloud.com



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VoiceCloud Presentation April 2008 Presentation Transcript

  • 1. VoiceCloud Analysis Reviewing and comparing voice-to-text transcription services for voicemail replacement
  • 2. VoiceCloud Comparison? Points of difference, SpinVox and SimulScribe
  • 3. Core Transcription Features VoiceCloud SpinVox SimulScribe Transcribes messages Yes Yes Yes Sends audio as attachment Yes No Yes Allows requests for re-transcription No No Yes Stores messages online Yes No Yes Clearly indicates transcription errors No No Yes
  • 4. Core Feature Scorecard VoiceCloud SpinVox SimulScribe Transcription accuracy A B C Speed of text transcription delivery A A C Speed of audio delivery A - C
  • 5. SpinVox Highlights
      • Fast, accurate transcription
      • No audio attachment option
      • Requires dialing in to hear messages
      • Can not remove post-greeting prompt
      • No clear indication of errors in transcription
      • Too much information along with email delivery
    Competitive Advantage Challenges
  • 6. SimulScribe Highlights
      • Simultaneous delivery of audio and text transcription
      • Ability to toggle delivery options
      • Ability to toggle post-greeting prompt
      • Clear indication of transcription errors
      • Slow delivery
      • Fair transcription quality
      • Too much additional information along with email delivery
      • One-minute limit
    Competitive Advantage Challenges
  • 7. VoiceCloud Highlights
      • Unmatched audio delivery speed
      • Accurate transcription quality
      • Simplicity in email delivery
      • Visual voicemail presentation
      • Still in beta
    Competitive Advantage Challenges
  • 8. Examples What VoiceCloud, SpinVox and SimulScribe look like
  • 9. Ex. 1
  • 10. Ex. 2
  • 11. Ex. 3
  • 12. Marketplace and Moving Forward Voicemail transcription services and the marketplace
  • 13. What the Marketplace Wants
      • Completely replace today’s voicemail retrieval model
      • Deliver fast, accurate transcription
      • Keep the delivery simple
      • Be flexible in delivery
      • Offer a full suite of features and option
      • Offer a free trial without limiting functionality
      • Charge a fair price, but keep it practical
  • 14. Making Voicemail Transcription Tip
      • Today’s solutions come close, but do not fully replace traditional voicemail
      • Voicemail transcription has not been adopted by any major US carrier
      • Today’s voicemail transcription providers have not clearly focused on consumer or commercial market segments
      • Voicemail transcription does not snap into the proposed future fixed mobile convergence model
  • 15. VoiceCloud Wish List
      • Allow customizable greetings
      • Option to allow transcribed text and audio to arrive in a single message
      • Remove the one-minute limit
      • Allow contact list import
  • 16. Conclusion
  • 17. Thin Slicing VoiceCloud
      • VoiceCloud:
      • has eliminated the single, largest inhibitor of voicemail transcription adoption.
      • has a clean, fresh user interface.
      • keeps transcription and delivery simple and straight forward.
      • is positioned to do with voicemail what BlackBerry did with email
  • 18. Prepared for Gerald Marolda CEO VoiceCloud Prepared and Presented by Ernest Lampman Account Executive, Mobility AT&T Enterprise Business Sales 518-596-6430 [email_address] Presented on Wednesday, April 23 rd , 2008