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MGT201--term paper-- A Team Affair
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MGT201--term paper-- A Team Affair

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Study on work teams of Aftab Group (Jahurul Islam Companies) in Bangladesh

Study on work teams of Aftab Group (Jahurul Islam Companies) in Bangladesh

For Ms. Sohana Wadud's MGT201class

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MGT201--term paper-- A Team Affair MGT201--term paper-- A Team Affair Document Transcript

  • A Team AffairThis is a study based on organizational behavior chapter 10: Understanding Work Teams; bytaking real-life dealings at Aftab Group, (Jahurul Islam Companies) in Bangladesh, into account.
  • A Team Affair April 4, 2013 SUBMITTED TO Ms. Sohana Wadud Ahmad Course Instructor MGT 201 Date of Submission: April 4, 2013 SUBMITTED BYSl. Name I.D. E-mail IDNo.1. Samiya Yesmin 11304043 samiya.yesmin@gmail.com2. Sawda Nusrat Haque 11305007 sawda009@gmail.com3. Kazi Tamanna Mahin 11104136 tmahin391989@gmail.com4. Abrar Aqib 10204035 abrar.aqib@gmail.com Page 2
  • A Team Affair April 4, 2013 ACKNOWLEDGEMENTFirst of all, we would like to convey our thanks to Ms. Sohana Wadud Ahmad, our courseinstructor for her valuable guidance, which helped us to complete this assignmentsuccessfully. Next, we would like to acknowledge the help of Mr. Kazi Imtiaz Ahmed, Manager,Brand Marketing, Aftab Group (a concern of Jahurul Islam Companies), for sharing hisinsights on the topic and providing us the support and information we needed. We greatlyappreciate his help. Page 3
  • A Team Affair April 4, 2013 CONTENTS ACKNOWLEDGEMENT ............................................................................................. 3 Executive Summary ....................................................................................................... 51. Literature Review ...................................................................................................... 62. Teams at Aftab .......................................................................................................... 8 2.1. Team Classification: ............................................................................................ 8 2.2. Why were the teams formed? .............................................................................. 8 2.3. Is Time an issue? Why? ....................................................................................... 9 2.4. Problems the teams faced .................................................................................... 93. Team Effectiveness ................................................................................................. 10 3.1. Team Classification: .......................................................................................... 10 3.2. Team Work Environment .................................................................................. 11 3.3. Team Work Procedure....................................................................................... 12 3.4. Task Design ....................................................................................................... 134. Team effect .............................................................................................................. 145. Conclusion ............................................................................................................... 15 Page 4
  • A Team Affair April 4, 2013 EXECUTIVE SUMMARY Understanding Work Teams, chapter 10, talks about the growing trend of creatingwork teams. Throughout this chapter we learn how, when and why teams and groups areformed in the business world. This great way of using employee talents and helping themgrow has encouraged the creation work teams. Companies make different types of teams tocarry out different tasks and goals. The chapter also gives us ideas on how teams are properlyperceived, composed and handled. Along with this, we learn how the managers or the staffsturn into team players to achieve their goal. Working conditions also play a huge role on howteam work gets done. Some hurdles may arise while, however an effective team would curtailthose issues by managing conflict and minimizing social loafing. To further understand thefunctions of team work, we are doing this study on a real-life company- “Aftab Group”. Page 5
  • A Team Affair April 4, 2013 1. L ITERATURE R EVIEW Aftab group is one of the leading enterprises with businesses in banking sector,textile, food, readymade garments, agriculture, compressed natural gas, industrial pumpmanufacturing so on. Aftab Group started its venture in 1964 as a concern of the Jahurul Islam Companiesby Jahural Islam. Jahurul Islam Companies features a diversified collection of companiesfrom a variety of industries such as marketing, construction, real estate, international trade,and finance. With the guidance, leadership, and foresight of Jahurul Islam, the Jahurul IslamCompanies have become a very prominent business in Bangladesh. Following his death in1995, the Jahurul Islam Companies was divided into three parts – the Islam Group, theNavana Group, and the Aftab Group. All three of the groups continue to make head-ways inthe business sector of Bangladesh, Aftab Group being the most dominant one. Stepping into 20th Century, starting venture since 1961. Aftab group is proclaimingluster presence in business arena and made a remarkable history in the private sector era thathas been nourished and bloomed in different business concerns. Where most of the projectsare telling successful stories resulting in playing a vital role to our economy Over the series of decades AFTAB itself became a brand having wide range ofindustries comprising of Aftab Global Textiles Ltd., Milnars Pumps Ltd., Sea Trade FertilizerLtd., Aftab Fertilizers & Chemicals Ltd., Aftab Milk & Milk Products Ltd., Aftab Foods Ltd.,Aftab Garments Ltd., Aftab CNG Ltd., Aftab Holdings Ltd., Aftab Properties Ltd., AftabGlobal Foundation Ltd., A.G. Companies accompanied with other Local Concerns andOverseas Business named ALIB GROUP. Moreover Aftab Group is one of the majorshareholders of Uttara Bank Ltd. Aftab Group is well positioned to Capitalize on strong growth across industries inboth the domestic and global markets. Each Group Company is managed by an independentprofessional team with significant depth of experience. Management teams have established aclear strategic plan that will further strengthen the overall platform. Mr. Azharul Islam is theExecutive Chairman of Aftab group and also the Chairman of Uttara Bank Limited. TheChairman & Managing Director of Aftab group Mr. Iftekharul Islam is also the ViceChairman of Uttara Bank Limited. In recognition of its corporate success and creation ofshareholder value, the Aftab Group continues to make significant contributions to Bangladesh Page 6
  • A Team Affair April 4, 2013society. About 500 employees and more than 2,000 workers are involved in the group yearstogether. The entire Aftab group is being run by the dynamic, enthusiastic and toweringcapability Chairman Mr. Azharul Islam and the Vice Chairman & Managing Director Mr.Iftekharul Islam associated with a team of caliber professionals having a mission, vision andvalue to help. Aftab Group is well positioned to Capitalize on strong growth across industries inboth the domestic and global markets. Each Group Company is managed by an independentprofessional team with significant depth of experience. Management teams have established aclear strategic plan that will further strengthen the overall platform.The Group intends to leverage its market position and global scale, further diversifyoperations into highly profitable sectors, Capitalize on the domestic growth opportunity andselectively pursue international opportunities going forward. To adapt the changes and meet the demand of 21st century this farm has a modernpoultry processing plant, the first of its kind in Bangladesh. The organization is not onlyconcentrating on the agro-business within the national boundary, also they are focusing onexporting to the other parts of the world, thus, contributing our economy with the poultry,farming, dairy and other agro sectors. We got the opportunity to study some of the sectors of this Group, which are AftabBahumukhi Farms Ltd, Aftab Feed Products, Aftab Hatchery Ltd, Aftab GP Farms Ltd., withthe help of Mr. Kazi Imtiaz Ahmed, Manager of Brand Marketing . Page 7
  • A Team Affair April 4, 2013 2. T EAMS AT A FTAB Our organization makes teams very frequently. We make teams as a certain issue arises ora specific goal needs to be attained. 2.1. TEAM CLASSIFICATION: We mostly make Problem Solving and Cross-Functional teams, the followingcharacteristics of the teams were very much in effect, • Problem-solving Teams – Groups of 5 to 12 employees from the same department who meet for a few hours each week to discuss ways of improving quality, efficiency, and the work environment. They only recommend possible solutions. • Cross-Functional Teams – Employees from about the same hierarchical level, but from different departments, came together to accomplish a task. The team was effective with implementations rights. 2.2. WHY WERE THE TEAMS FORMED? The Coding Team: This team was formed with the aim of automation and to giveevery client a specific code number. This code will contain the information of a certainpredefined parameter. The team consisted of a Business Analyst, DGM & Consultant of theSales dept, AGM of Distribution, Operative Director who is also the Head of Finance andAGM of Finance. Level of hierarchy was maintained in the sense that the AGM ofDistribution is the highest post in that Department therefore he was included with the rest ofthe member. This team is still in operation. Page 8
  • A Team Affair April 4, 2013 The New Product Team: This team was created when KFC approached ourorganization for processed chicken. This team has representation from the sales, marketing,product development, procurement, costing, and packaging and distribution department Italso had member from the client (KFC) and the agency. The Event (Fair) Team: This team was formed so that our organization couldsuccessfully take part in the Agro fair that took place last month. This event consisted ofestablishing a stall in the fair and running it smoothly for its duration. This team consisted ofpeople from the Branding and Sales department and the agency was also involved. 2.3. IS TIME AN ISSUE? WHY? Certain time frame was maintained by every work team. A time frame was maintainedbecause some projects demanded instant attention, some did not. We have seen thatmaintaining a time frame becomes hard. Different teams had different time limitations, somewere long run and others served for a short time. 2.4. PROBLEMS THE TEAMS FACEDMost teams face three basic problems which may eventually lead to dismantle of the team. o Imbalance of Power (Hierarchy Issues) o Undefined Jurisdiction o Attitude Issues Other than these issues teams are not usually dismantled, unless the purpose for whichthe team was made is not in existence anymore or has expired. A team dissolves only whenthe goal was achieved and the reason they were formed was fulfilled. Our Coding team and New Product team has not come across any such problems yet.However, sudden problems had been raised at the fair due to undefined jurisdiction. Therepresentative of the Agency and the representative of the organization had a falling outwhich cause major problems for the leader of the group. The leader had to maintain an upperhand and calm the situation down. He had to convince and pursue these two and made themwork together regardless of their differences. Page 9
  • A Team Affair April 4, 2013 3. T EAM E FFECTIVENESS 3.1. TEAM COMPOSITION: It relates the abilities, traits and characteristics of team members to their work.Composition Coding Team New Product Team Event(Fair) TeamSize of Team 10 members 14 members 11 members Abilities of member are decided based on the goal or issue that needs to be achieved. A certain set of criteria‟s have to be met, however, that canAbilities of only be done with the resources that are available. For e.g. The manager hasMembers an employee who can give him a performance of level 5 but he requires level 8. However he does not have an employee of that level then he would have to make do with what he has. There will always be some members who agree to everything and some who have a preconceived notion and disagree to everything. ThesePersonality of kinds of member are good for any team. The one who agrees to everythingMembers gives positivity among a lot of negativity and the one who disagrees to everything even when the work done is perfect he finds in there a scope to improve. However, this is only good in small doses. All roles were allocated according to the member‟s specific expertiseAllocating Roles & and possibility of them functioning to their fullest. There was not muchDiversity diversity in work because that causes lack of concentration and fall in productivity of a member. Being a part of a team means extra work and no one wants to do that.Member‟s However if a certain goal needs to be fulfilled or an issue needs to bePreference for addressed teams are to be made and the member‟s expertise are gravelyTeamwork important. Therefore employees have to be willing and should prefer team work. Page 10
  • A Team Affair April 4, 2013 3.2. TEAM WORK ENVIRONMENT The working conditions, circumstances and situations the team is required to work in. Context Coding Team New Product Team Event(Fair) TeamAdequate Resources Yes Yes Yes No leader existed.Effective Leadership Coordinator existed who A leader was A leader directed theand Structure worked as a link between appointed. team. higher authority (also members of team) and team. Trust can be both visible and invisible. Some members voice their issues others do not. Nonetheless, when a member has trust issues then s/he starts puttingClimate of Trust in less effort in their work which indicates distrust. Unwillingness to work also displays distrust. Therefore the performance of the team will show if there was a lack of trust. In any case both our New Product and Event(Fair) team has not faced this difficulty and we are hoping the same for our Coding team. A reward system usually works for a Sales team. Operational teams do not usually get rewards based on team performance. This is more so because thePerformance and Sales team bring home the profit and we just deviate a way to spend more money.Rewards Systems that We here are given a pat on the back and complemented for our good work.Reflect Team Evaluation is done once a year. However this is very paradoxical because anContributions employee is evaluated on his performance in a team and the team is again evaluated on the performance on the employee. Page 11
  • A Team Affair April 4, 2013 3.3. TEAM WORK PROCEDURE It is the process by which the work is to be done. Process Coding Team New Product Team Event(Fair) TeamCommitment to Commitment can be classified into two. Imposed and willing commitment.Common Purpose The goal or addressing an issue is the common purpose of the formation of the team. The member‟s commitment has to be either imposed or willing. All our teams have had members who were willing themselves and it had to be imposed on some.Establishment of Of course specific team goals existed which led to the formation of the teamsSpecific Team Goals in the first place.Team Efficacy One cannot consider „No‟ as an answer here. Definitely there was team efficacy but then again it depends on the actual need of talents and the extent to which those skills were available. The gap between the actual need and available skillss must be fulfilled by the team leader. The leader/coordinator must be able to identify and fill these gapsMental Models Yes we had some preconceived mental models of international standards as Aftab is always striving for the doing best by following the best.Conflict There were many task and decisional conflicts in our teams which gave us, the members, a scope to be more competent and work harder for a better result. As interpersonal conflicts can be both beneficial and harmful. A few interpersonal conflicts did happen but they were minor and did not last long. However intense conflicts may result in dismantling the team.Social Loafing Members avoid social loafing for their own benefits. If a member takes credit for everyone‟s work in a team then if such a similar problem arises again then that person would be asked to solve it by himself and he will not be given a team. Plus, if one member takes all the credit other members get de-motivated and start to purposefully not perform which eventually affects the team. Page 12
  • A Team Affair April 4, 2013 3.4. TASK DESIGN It is how the job is tailored to be achieveable.Work Design Coding Team New Product Team Event(Fair) Team High, as this will help bringing in Moderate, as it will Relatively Moderate, as theTask a huge new account as well as help speed up work aim was branding andSignificance taking Aftab to an international process advertisement level All members have a Freedom to Express. Autonomy exists only at a minimum levelFreedom and in our teams because too much autonomy creates chaos. Our teams are either led by someoneAutonomy or our coordinators are in authority. Different members of the team offer different varieties of skills. Each member alsoSkill Variety has a variety of skill which they display in the team. These skills work as enhanced tools that help the team to function. While this team was in function the member knew what their jobs were and they had the The team that was All the expertise to perform them. For made for the fair included member in the team e.g. the members from the members of the Brand knows what their product development teamTask Identity Marketing Dept, the Sales functions are and decided what the recipe for the Dept and the Agency. Each when and how to processed chicken was. This member knew his assigned job perform them. decision did not lie on the and performed it well. member from the marketing or sales team as this is something that is not their jurisdiction.Task Moderate High Relatively ModerateSignificance Page 13
  • A Team Affair April 4, 2013 4. T EAM EFFECT1. Which sort of team have you found to work most efficiently and effectively for your organization? Why? It is hard to compare and contrast between a Problem-solving and Cross- functional team. Their compositions and functionality are extremely varied. Moreover, as Problem-solving teams do not have implementation right according to the book they cannot be effective. However, there are circumstances when the Problem-solving team comprises of the company‟s director or chairman then the group itself has implementation rights. Composition and the kinds of member the team has make it efficient and effective. Effective and efficiency also depends on the goal or issue the team is trying to attain. However, if I have to name one I would say a Cross-functional team has been more effective and efficient in our organization but then again it was due to the purpose of the goal we were trying to achieve.2. Do you think it was necessary to create a team? Yes. Teams are very crucial in an organization. They help solve problems,sometimes take initiatives towards a mutual goal, perform certain specified tasks, organizesevents and so on. We make teams for issues as simple as excessive glue was delivered tothe factory for packaging which needed to be returned, to as important as hosting an eventwhere we launch fie of our newest products. Page 14
  • A Team Affair April 4, 2013 5. C ONCLUSION All teams depend on the intensity of the problem/ the reason behind theformation of the team/ or the jurisdiction of the team itself. Difference in balance ofpower, willingness to work, commitment, ability, resources and conflicts will alwaysexist between members. Picture perfect teams that match the text book definitions donot exist. The corporate scenario is very paradoxical and contradictory. However, thekey challenge for a team is to perform its best with the resources that are available tothem. Page 15