Recruiting the users and reshaping the
services
| www.savonia.fi |

Experiencing Service Design 7.-9.9. 2009
ROLES @ WORKSHOP
Workshop tutor: Arne van Osterom
- Teaching the methods
- Helping to apply the methods
- Tutoring the participants with the service brief
Second workshop tutor: Marc Stickdorn
- Tutoring the participants with the service brief
- Helping to apply the methods
Workshop facilitator: Mikko Koivisto
- Facilitating the language
- Service design point of view
Design student facilitators: Reetta Kerola, Jenny Välimaa, Elisa Heikkilä
- Helping out with visualizations
- Helping out with finding locations
Workshop participants
- Will carry out fieldwork with users
- Will design and present service concepts
| www.savonia.fi |

Schedule
7.9.2009 / 5 pm
- Getting to know the group
- The brief
- Preparing for the morning, preparing participatory methods
8.9.2009/ 8:15 am
- Fieldwork at Viretori with the users and the students working there (group 1) (8:15-11)
- Fieldwork at local health centre (group 2, 14:00)
- Lunch
- Continuing with the concepts, workshop until needed
9.9.2009/ 8:15 am
- Workshop starts
- Continuing with the concepts
- Presenting the concepts 1 pm
| www.savonia.fi |

Viretori needs to >
• Customer Viretori • Recruit new users; where > maybe the
– Recruiting users for the workshop local health centre?
– Recruit students workers for interviews
• Develop improved service concepts
– Will give feedback on the service concepts on
the 9th of September • They are running the centre pro bono
with student work, this needs to be
made more effective and they are
• End users are the elderly people using
problems when the students may be
services (blood pressure check up,
changing on daily basis
nutrition guidance etc) at Viretori
• What could be new social design
• Viretori is a place where the students
concept for Viretori?
of vocational institute, Savonia
University of Applied Sciences and
Kuopio University offer well-being
services and guidance for the people
as part of thier studies.
http://www.viretori.fi/
| www.savonia.fi |

What we would like to find out a about the users
• Health centre > how could they become new customers at the Viretori
• Needs, dreams, wishes, hopes
End result
• New service concepts fpr Viretori
| www.savonia.fi |

| www.savonia.fi |