Enterprise 2.0 - Virtual Conference Keynote 2010

Accelerating Business Performance via Enterprise 2.0 Approaches and Technology

Introduction

Strategy and Execution Consulting Firm
Focus: Helping organizations accelerate business performance with strategic uses of social and collaborative technologies
Employee & Workplace Performance
Process Performance
Sales
Marketing
Partner Relationships
Customer Engagement
Introduction
About
What We Do
Team Experience: Sun Microsystems, Cisco, McKesson, Sony PlayStation, Sabre, KPMG, amongst others
www.sovosgroup.com

Topics
Enterprise 2.0 – Where’s the Business Value?
Value Inhibitors
Setting Up for Performance Acceleration
Performance Acceleration Outcomes
www.sovosgroup.com

ENTERPRISE 2.0 – What is it?
Enterprise 2.0 – what is it?
What its not
Performance Outcomes
Q&A
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www.sovosgroup.com

Customer Centricity
Operational Efficiency
Drive Revenue
Innovation
Lower Cost
Customer Centricity
Customer Centricity
Reduce Risk
It’s performance acceleration through the strategic use of social and collaboration approaches and technology, in the context of business objectives
6
www.sovosgroup.com

It’s about improving discrete outcomes by including customers, employees, distribution partners and suppliers….
www.sovosgroup.com

Today’s Process Centric Design
Heightened risks and costs of building, marketing and selling products
Ineffective engagement models to sell what customers want to buy
By moving from closed, linear processes…

Social Computing concepts and technologies accelerate performance by placing people at the nucleus of business activity.
The High Performance Design
…to a social, collaborative design….

…in the context of business activity.
www.sovosgroup.com

Discrete business activity can be unnecessarily fenced in by ERP/ SCM/CRM and Intranet/ Extranet design
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www.sovosgroup.com

+
Process
Social
It’s about improving business outcomes by complimenting traditional,structured output with richer social and collaborative input.

Social
Process
But it also means objectively identifying where structured processes can in fact be enhanced or re-designed with social and collaborative constructs.

Process
Social
And where it can’t.

Its being cognizant about governance and compliance and injecting social constructs at the right points within discrete business processes
www.sovosgroup.com

Its about measuring progress and the value of contributors in the flow of work
www.sovosgroup.com

It’s about responding to behaviors and participation incentives, with better ways to get the job done
www.sovosgroup.com

Value Inhibitors
Value Inhibitors
Q&A
www.sovosgroup.com

WHAT WONT DELIVER SUSTAINABLE ADVANTAGE
If you frame tools as Enterprise 2.0…
www.sovosgroup.com

If you consider Social or Collaboration a “Strategy”
www.sovosgroup.com

If you consider Collaboration or Social, an Outcome.
www.sovosgroup.com

If you approach it as a one-size –fits-all design
www.sovosgroup.com

SETTING UP FOR PERFORMANCE ACCELERATION
Value Inhibitors
Q&A
www.sovosgroup.com

Focus on Discrete Performance Objectives
www.sovosgroup.com

Identity where collaboration and social concepts can move the needle
www.sovosgroup.com

Design for participation early and you’ll have adoption later
www.sovosgroup.com

Account for change management, support & user guidance
www.sovosgroup.com

Show each user benefits of using tactics and tools
www.sovosgroup.com

Be able to identify where to replace and where to augment based on the right execution path for your enterprise
www.sovosgroup.com

Be ready to articulate the effort, and switching cost
www.sovosgroup.com

PERFORMANCE OUTCOMES
Value Inhibitors
Q&A
www.sovosgroup.com

Drive Revenue
www.sovosgroup.com

Reduce Cost
www.sovosgroup.com

Lower Risk
www.sovosgroup.com

Closing Thoughts
Value Inhibitors
Q&A
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www.sovosgroup.com

ThanksQ&A
Oliver Marks
E: oliver.marks@sovosgroup.com
Twitter: @olivermarks
Sameer Patel
E: sameer.patel@sovosgroup.com
Twitter: @sameerpatel
What its not
Q&A
Contact:
Email: info@sovosgroup.com
Web: http://www.sovosgroup.com
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Enterprise 2.0 - Virtual Conference Keynote 2010

by Sameer Patel on Feb 12, 2010

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Enterprise 2.0 - Virtual Conference Keynote 2010 — Presentation Transcript