Genesis EB Solutions Profile June 2013

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Genesis EB Solutions Profile June 2013

  1. 1. Genesis EB Solutions (Pty) Ltd is an authorised Financial Services Provider: No. 825Genesis EB Solutions (Pty) Ltd is an authorised Financial Services Provider: No. 825CORPORATEPROFILE
  2. 2. Genesis EB Solutions (Pty) Ltd is an authorised Financial Services Provider: No. 8251 About Genesis EB Solutions3 Our Service Model4 The Service Team5 Details of Services2 OperationsContent
  3. 3. Genesis EB Solutions (Pty) Ltd is an authorised Financial Services Provider: No. 8257 Implementation Guidelines10 Closing8 Cost6 Value Adds9What our clients have to sayabout usContent
  4. 4. Genesis EB Solutions (Pty) Ltd is an authorised Financial Services Provider: No. 8251. About Genesis EB SolutionsRegistration No. : 2002/003920/07FSP No. : 825 Category I, II and II A LicensePresenter 1 : Clayton SamsodienPosition : Managing DirectorPhysical Address : 27 Fricker Road, Illovo, JHBPostal Address : Box 1819, Parklands, 2121Tel. : 011 731 5111Fax. : 086 515 9519Email : clayton@gebs.co.za Contracted to 17 medical schemes, 13 insurance and retirement fund providers. GEBS does not own more than 10% shares in any Life Assurer or Financial ProductProvider. GEBS earns more than 30% of its commission from Discovery. GEBS earns only the legislated fees i.r.o. the various products. GEBS has Professional Indemnity Cover underwritten by Santam. GEBS Compliance Officer can be contacted at;27 Fricker Road, Illovo, Tel. 011 731 5000A full disclosure document is available at www.genesisebs.co.za
  5. 5. Genesis EB Solutions (Pty) Ltd is an authorised Financial Services Provider: No. 825• Our Background– Genesis EB solutions was established in 2002 and is a proudmember of the Genesis Capital Group (‘Genesis’)– With a focus on high growth markets within the financial servicesindustry1. About Genesis EB Solutions
  6. 6. Genesis EB Solutions (Pty) Ltd is an authorised Financial Services Provider: No. 8251. About Genesis Capital GroupGenesis Capital GroupPRIVATEEQUITY/INVESTMENTBANKINGGCP FundManagersGenesisCapitalPartnersFINANCIALPLANINGGenesisAdvisoryServices SAGenesis Risk& InvestmentsGenesisAdvisoryServices UKEMPLOYEEBENEFITSGenesis EBSolutionsSHORT TERMGen-AssistInsuranceBrokersPROPERTYGenesisPropertiesERMEGINGMARKETSGenesisEmergingMarkets
  7. 7. Genesis EB Solutions (Pty) Ltd is an authorised Financial Services Provider: No. 825“We believe that true wellness can only beachieved by health engagement andfinancial security leading to peace of mind”1. About Genesis EB Solutions• Our Mission
  8. 8. Genesis EB Solutions (Pty) Ltd is an authorised Financial Services Provider: No. 8251. About Genesis EB Solutions• Our Mission
  9. 9. Genesis EB Solutions (Pty) Ltd is an authorised Financial Services Provider: No. 8251. Industry ParticipationBOT –RemunerationRegulationLeaders have tophealthcare benefitsPrescribedMinimum BenefitsDebateScheme benefits(PMBs) notunderstoodFailing medicalscheme benefits- SchemeconsolidationNational HealthInsuranceHPCSA GuidelineTariffs
  10. 10. Genesis EB Solutions (Pty) Ltd is an authorised Financial Services Provider: No. 825• Our Core Endeavours– Our “one stop” solution culminates into an optimal balancebetween benefits and costs by eradicating the siloed anddisjointed strategy that result in benefits being viewed as a“black hole” of sunk costs– Our service delivery model is unrivalled in the industry andensures that our clients experience true service excellence1. About Genesis EB Solutions
  11. 11. Genesis EB Solutions (Pty) Ltd is an authorised Financial Services Provider: No. 825• Our Services• Medical Schemes • Group Life Assurance• Medical Insurance • Permanent Health Insurance• Occupational Health • Group Personal Accident• Health & Safety • Trauma Cover• Incapacity and Disability • Group Funeral Benefits• Employee Wellness Programmes • Retirement Funding & Consulting• Wellness Days • Investment Consulting• Executive Wellness • Gap Cover• HIV Programmes & Policies • Business Medical Travel• Disease Management • Expatriate Cover• Organisational Wellness • COID & RAF1. About Genesis EB Solutions
  12. 12. Genesis EB Solutions (Pty) Ltd is an authorised Financial Services Provider: No. 825Head Office27 Fricker RoadIllovoJohannesburgCape Town34 Edward StreetBible HouseBellvilleDurban2 Ncondo PlaceUmhlanga1. About Genesis EB SolutionsOur National Footprint
  13. 13. Genesis EB Solutions (Pty) Ltd is an authorised Financial Services Provider: No. 825• Operational Systems– MaximizerAll interactions, documents received such as emails, faxes, applicationforms, etc. are stored electronically on the client file. Consultants arenow able to access member data, load queries and assign these toback office via the web and mobile applications1. Operating Platform
  14. 14. Genesis EB Solutions (Pty) Ltd is an authorised Financial Services Provider: No. 8251. Maximizer in Action
  15. 15. Genesis EB Solutions (Pty) Ltd is an authorised Financial Services Provider: No. 825• Operational Systems– Broker ToolsA medical scheme quoting tool allowing error free quotations across 22medical schemes after completion of a thorough need analysis. Thesystem carries the approval of the Council for Medical Schemes and theFinancial Services Board2. Operations
  16. 16. Genesis EB Solutions (Pty) Ltd is an authorised Financial Services Provider: No. 825• Our Medical Aid Enquiry App, The first of its kind in South Africa– This app provides members with a convenient easy access to submitmedical scheme enquiries via their mobile phone.– The app can be accessed at:Apple App Store : www.genesishcq.mobi/iosBlackBerry : www.genesishcq.mobi/bbAndroid : www.GenesisHCQ.mobi2. Operations
  17. 17. Genesis EB Solutions (Pty) Ltd is an authorised Financial Services Provider: No. 825• In- and Outbound• Share call• All enquiries• Escalations of Manager or MD• Dedicated email & fax• Web query logging• 12 hour updates on enquiries• Mobile Enquiry App2. Call Centre Service
  18. 18. Genesis EB Solutions (Pty) Ltd is an authorised Financial Services Provider: No. 825• The focus of our model is to ensureaccessibility and continuity of service atall times.• The various functions requires specialisedknowledge hence we create centres ofexcellence instead of deploying oneconsultant to facilitate all functions.3. Our Service Model
  19. 19. Genesis EB Solutions (Pty) Ltd is an authorised Financial Services Provider: No. 8254. The Service TeamAccount PrincipalCall CentreShare-CallClient Services ManagerPortfolio ManagersAdministrationHealth Care Group BenefitsMarketingWellness DaysMember EducationNewsletters
  20. 20. Genesis EB Solutions (Pty) Ltd is an authorised Financial Services Provider: No. 825• The Executive• Account Principal• Portfolio Managers & Group Benefits Consultants• Administration: Healthcare & Group Benefits• Call Centre Services• Marketing4. The Service Team
  21. 21. Genesis EB Solutions (Pty) Ltd is an authorised Financial Services Provider: No. 8255. Developing EB StrategyRatifying the Chosen StrategySatisfiedEmployeesHealthyEmployeesDecreasedAbsenteeismTrueWellnessResearch MarketNeeds/ PerceptionSurveyAnalyse claiming patterns,risk benefits, investment,costs, etc.Analysis &ProfilingThe Solution
  22. 22. Genesis EB Solutions (Pty) Ltd is an authorised Financial Services Provider: No. 8255. Managing HealthcareAnalysis &ProfilingThe SolutionHospitalAdmissionsMedicineUtilisationWELLNESS• Healthscreening• Cholesterol• Hypertension• Pap smears• Prostate• Exercise• WeightcontrolCHRONICMANAGEMENT• Asthma• Diabetes• Cardio Care• Hypertension• SmokingCessationDISEASEMANAGENT• Oncology• HIV• Diabetes, cde• Cardio-vascularREHAB –MEMBERMANAGEMENT• OccupationalHealth• EmployeeAssistProgram
  23. 23. Genesis EB Solutions (Pty) Ltd is an authorised Financial Services Provider: No. 8255. Group BenefitsINSUREDBENEFITSADMINISTRATIONINVESTMENTGENESISEBSOLUTIONS
  24. 24. Genesis EB Solutions (Pty) Ltd is an authorised Financial Services Provider: No. 8255. Benefits Spectrum
  25. 25. Genesis EB Solutions (Pty) Ltd is an authorised Financial Services Provider: No. 825• Human Resources & Payroll Services– Focused on assisting Human Resources and Financial Departments(Billing, withdrawals, admissions, training, stationary, etc.)• Administrative Services– Related to tracking of member movements/ changes, reconciliation andresolution of discrepancies, coordination of membership contributions.Reporting Services– Presentation and reports• Actuarial Services5. Services to you
  26. 26. Genesis EB Solutions (Pty) Ltd is an authorised Financial Services Provider: No. 825• Extended Services – Healthcare– Ranging from periodic training of Healthcare Committee, WellnessInterventions to development of healthcare strategies and HIV anddisease management policies• Extended Services – Retirement Funds– Strategic Consulting– Risk Benefit Consulting– Investment Consulting– Administration5. Services to you
  27. 27. Genesis EB Solutions (Pty) Ltd is an authorised Financial Services Provider: No. 8255. Member EducationAnalyseClaimingPatternsIdentifyCriticalAreasApproachNewslettersPostersSessionsMonitor&ReviewDirectInterven-tionMonitor& Review
  28. 28. Genesis EB Solutions (Pty) Ltd is an authorised Financial Services Provider: No. 825• The value adds are offered to clients subject to the percentage ofmembership and whether GEBS is appointed for healthcare andgroup benefits.6. Our Products and Value Adds
  29. 29. Genesis EB Solutions (Pty) Ltd is an authorised Financial Services Provider: No. 825Employee Benefits Perception Climate Survey• A key contributor to the success of our employee benefitsstrategy is found in the perception climate survey, alsoknown as a collective needs analysis.• The survey collects;- employees’ needs- Experiences- Satisfaction levelsIn the areas of medical scheme/insurance cover, uncoveredemployees, retirement fund, group risk benefits, employeeassist services and nutrition. This information is vital whenprofiling a solution and ensures employee buy-in duringimplementation stage.6. Our Products and Value Adds
  30. 30. Genesis EB Solutions (Pty) Ltd is an authorised Financial Services Provider: No. 825Medical Care Assist• Medical advice and information.• Services to ensure that WCA (Workmens Compensation Assistance)& COID (Compensation for Occupational Injuries and Diseases ActNo 130 of 1993) incident patients are treated and admittedtimeously.• Emergency Transportation and advice.• Family, domestic and child abuse.• Suicide and bereavement counselling.• Life Line and poison hotline.6. Our Products and Value Adds
  31. 31. Genesis EB Solutions (Pty) Ltd is an authorised Financial Services Provider: No. 825Genesis Select1. Accidental Exposure to HIVInformation & AdviceAccess to VCT & ARV’s in trauma cases2. TraumaHijackingArmed RobberySecurity Benefit3. Financial CounsellingFinancial literacy and budgetary skillsFREE ITC ChecksFormal Debt Review (FDR)6. Our Products and Value Adds
  32. 32. Genesis EB Solutions (Pty) Ltd is an authorised Financial Services Provider: No. 825Genmedgap Standard & plus• Gap cover is an important part of the “advice” process as aresult of the reducing major medical benefits by medicalschemes and the increasing, sub-limits, co-payments anddeductibles.• Genmedgap Standard provides members with up to 500%cover of the medical scheme rate for in-hospitalprocedures as well as international travel benefits.•• Genmedgap Plus offers cover for sub-limits, co-paymentsand deductibles up to R10 000 per event.6. Our Products and Value Adds
  33. 33. Genesis EB Solutions (Pty) Ltd is an authorised Financial Services Provider: No. 825• GEBS developed an extensive implementation strategy to ensure aseamless transition. In cases, GEBS will take over the servicingwith immediate effect whilst the current provider serves out thenotice period.– Secretarial– GEBS Internal– Communication & Implementation7. Implementation Guidelines
  34. 34. Genesis EB Solutions (Pty) Ltd is an authorised Financial Services Provider: No. 825• GEBS does not charge any additional fees and rely onthe regulated commissions of the Medical Schemes Actand life assurance commission scales andrecommended consulting fees in respect of retirementfunds.8. Cost
  35. 35. Genesis EB Solutions (Pty) Ltd is an authorised Financial Services Provider: No. 825“As the Head of HR, I mustemphasize that Genesis haslived the following slogan: wedeliver what we said we willdeliver when we deliver”- Mertz AucampHealth Professions Council ofSA9. What our Clients Have to Say
  36. 36. Genesis EB Solutions (Pty) Ltd is an authorised Financial Services Provider: No. 825“The road shows and presentationsthat we have just concludednationally have been top notchas was the accompanyingadvertising documentation andbooklets for informationpurposes”- Alan ParryPowerstar9. What our Clients Have to Say
  37. 37. Genesis EB Solutions (Pty) Ltd is an authorised Financial Services Provider: No. 825“The level of professionalism andoverall service efficiency rate of thevaried team with which HRinteracts, is also delivered on aconsistent basis as they areprompt and attentive in terms ofthe detail of every communication”- Reyghana JarodienMcDonalds9. What our Clients Have to Say
  38. 38. Genesis EB Solutions (Pty) Ltd is an authorised Financial Services Provider: No. 825Our Clients Include:
  39. 39. Genesis EB Solutions (Pty) Ltd is an authorised Financial Services Provider: No. 82510. Closing
  40. 40. Genesis EB Solutions (Pty) Ltd is an authorised Financial Services Provider: No. 825• Accredited with Council for Medical Schemes• Licensed by Financial Services Board• BBBEE : Level 2 (125% VAS)• Voting Rights : 50% HDI• HDI : 68%• Contracted to 17 medical schemes• Contracted to 13 Insurance providers• Servicing 22 000 principal members and 240 corporate clientsOur Credentials
  41. 41. Genesis EB Solutions (Pty) Ltd is an authorised Financial Services Provider: No. 825The Executive, Managementand Staff wish to sincerely thankyou for the opportunity topresent our offering.Thank You
  42. 42. Genesis EB Solutions (Pty) Ltd is an authorised Financial Services Provider: No. 825Any Questions?

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