conNEct New England - Model 1.3

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conNEct New England - Model 1.3

  1. 1. Armidale Dumaresq Council<br />New England, NSW<br />Feasibility Study - conNEct<br />VISION OVERVIEW<br />April 2011<br />“Creating & Connecting Regional Communities to the new Digital Economy”<br />National Broadband Network – Private Cloud – Green Data Centres<br />24/7 Call Contact & Support Centre – Transactional Processing Centre<br />Business Acceleration Services<br />
  2. 2. Armidale Dumaresq Council - Feasibility Study<br />“Creating & Connecting Regional Communities to the new Digital Economy”<br />Vision<br />A single service for the New England Region that connects NBN technologies to:<br /> <br /><ul><li>Education – Tertiary, TAFE, Public and Private schools
  3. 3. Research – CSIRO, CRC’s, MLA, Angus Australia etc
  4. 4. Health and Community Support Services – allied health, rural medicine (UNE), hospitals, aged care provisions
  5. 5. Agriculture– carbon farming and intensive livestock production
  6. 6. Local Business, Retail and Professional Services
  7. 7. Technology– partners local, national, international
  8. 8. Renewable Energy – windfarms, bio fuel research
  9. 9. Logistics and Transportation – airport transport and delivery in/out
  10. 10. Tourism – outstanding natural and historical heritage, sports and wine</li></ul> <br />The project demonstrates new opportunities for regional cities to leverage off the National Broadband Network.<br /> <br />A local government study is being conducted that examines the feasibility of the creation of a new green data/call centre in Armidale, New England within the boundary of the current technology park (NBN first release site) which connects to a series of core services commencing with the National Broadband Network.<br /> <br />Green Data Centre– providing cloud data, application, replication services for all user types in New England and IT outsourcing technologies for local and national customers – approx. 18 core services.<br />Green Call Centre – providing key support and contact management services for large-scale organisations, small businesses, within New England, and external organisations ready to outsource call centre services to New England.<br />Transactional Shared Services - providing simplified, standardised processes and business solutions for local, national and international organsiations. For example, Payroll, HR, Financial Flow, Accounts Relievable, Procure to Pay. <br />Capital funding is being sought for development and implementation from the Regional Development Australia Fund 2011.<br /> <br /> <br />
  11. 11. “Creating & Connecting Regional Communities to the new Digital Economy”<br />Vision<br />Armidale Dumaresq Council has commissioned a study into the feasibility of the creation of a “Cloud Service” in New England which, together with the introduction of the National Broadband Network, would connect a range of service offerings for the region as a whole.<br />The Project’s Executive Sponsor is the Hon. Dr. Richard Torbay, MPwith Mr. Chris Hancock, CEO of AARNet as co-chair of the Steering Committee.<br />Services for the Centre would include:<br /><ul><li>Green Data Centre (Tier 2/3 up to 20 Racks, vBlock & Storage Area Network)
  12. 12. Green Call Centre(up to 80 FTE Phase 1)
  13. 13. Software/Hardware Services (IaaS; PaaS; SaaS)
  14. 14. CTI Telephony Support Services (Voice over IP)
  15. 15. Transactional Processing Centre (Payroll, HR, Finance, P2P – c45FTE)
  16. 16. Business Services (Video Conferencing, Digital Café)
  17. 17. Connected through the NBN</li></ul>Armidale<br />Armidale Dumaresq Council - Feasibility Study<br />
  18. 18. “Creating & Connecting Regional Communities to the new Digital Economy”<br />Green Data Centre<br /><ul><li>Private Cloud Computing
  19. 19. Managed Server Hosting
  20. 20. Application Hosting
  21. 21. Windows/Linux Hosting
  22. 22. Cloud Applications - Mail/Calendar/Office Apps
  23. 23. Cloud Data Storage (250Tb)
  24. 24. Data Replication and Disaster Recovery
  25. 25. Managed Colocation
  26. 26. Managed Storage
  27. 27. Managed Security
  28. 28. Dedicated Server & Dedicated Hosting
  29. 29. Cloud Server, Cloud Firewall, Cloud Load Balancer
  30. 30. Server Virtualisation & Server Consolidation
  31. 31. Managed Virtual Hosting
  32. 32. IT Outsourcing</li></ul>A single integrated service with the following proposed service offering:<br />Transactional<br />Process Sharing<br />Green Call Centre<br />Seamless integrated service comprising of a centre that houses:<br />Green Data Centre<br />Green Call Centre<br />Transactional Processing Centre<br />Business Accommodation/Offices<br />Business Facilities<br />Call Centre <br /><ul><li>On Premise/Remote seats/ CC/CTI/CRM/
  33. 33. Multi Service - Call Centre Management
  34. 34. External Customer Housing - Large Customers 250 Seats</li></ul>Green<br />Data<br />Centre<br />Transactional Process Sharing<br /><ul><li>Payroll Processing
  35. 35. Procure to Pay - Strategic Sourcing
  36. 36. HR Processing - Recruitment/Advertising
  37. 37. Accounts Receivable
  38. 38. Financial Flow – Multi-General Ledgers, Unified COA
  39. 39. Budget Management Reporting
  40. 40. Consultancy Services - Customer Migration
  41. 41. Project Mgt. - Asset Mgt. - Contract Mgt.
  42. 42. RegisterdTraining Organisation - Training - Prometric Testing - MS Academy Administrative </li></ul>Business Support Services <br /><ul><li>Telepresencevideo conferencing Business Development Services professional services telecoms VOIP digital café </li></ul>Armidale Dumaresq Council - Feasibility Study<br />
  43. 43. “Creating & Connecting Regional Communities to the new Digital Economy”<br />Examples of local organisations who could connect to the service.<br />Service is connected through the implementation of the National Broadband Network<br /><ul><li>Introduction of new job opportunities in New England could be as high as 400 over time.</li></ul>Seamless integrated service comprising of a centre that houses:<br />Green Data Centre<br />Green Call Centre<br />Transactional Processing Centre<br />Business Accommodation/Offices<br />Business Facilities<br /><ul><li>Provides a single footprint for business and NBN in New England
  44. 44. Provides core-facilities for current and new business
  45. 45. Provides basis for expansion for government or business sector </li></ul>Angus<br />Australia<br />Poultry<br />CRC<br />Petals<br />Network<br />Health Practices<br />General<br />Public<br />Other<br />Councils <br />Ed Alive<br />Software<br />Armidale Dumaresq Council - Feasibility Study<br />
  46. 46. Usage Matrix – across core services<br />The service has 95% applicability <br />In the region across core services<br />Armidale<br />Armidale Dumaresq Council - Feasibility Study<br />
  47. 47. “Creating & Connecting Regional Communities to the new Digital Economy”<br />Feasibility Study<br /><ul><li>Consultations will be conducted across a very broad range of diverse organisations within the New England Region and beyond.
  48. 48. A business and public survey will be conducted online
  49. 49. Workshops will be conducted with a core evaluation team to determine:
  50. 50. Design of Appropriate Services
  51. 51. Financial Modelling for development and sustainability
  52. 52. Options Appraisal and recommendations
  53. 53. The output of the project will be an information website and a report on the feasibility of the service together with recommendations to enable Armidale Council to submit to the Regional Development Australia Fund and other upcoming financial awards.</li></ul>Armidale Dumaresq Council - Feasibility Study<br />
  54. 54. “Creating & Connecting Regional Communities to the new Digital Economy”<br />Outline Project Plan/Consulting Process<br />Aug 2010<br />March 2011<br />April 2011<br />May 2011<br />Armidale Dumaresq Council - Feasibility Study<br />
  55. 55. Suite 1308, 109 Pitt Street<br />Sydney, NSW 2000, Australia<br />ABN & GST 57 146 760 250<br />Tel +61 (0) 2 9347 2464 <br />info@attentiveconsulting.com.au<br />accounts@attentiveconsulting.com.ausales@attentiveconsulting.com.auwww.attentiveconsulting.com.au<br />Pty Ltd <br />

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