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conNEct New England - Model 1.3

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  • 1. Armidale Dumaresq Council
    New England, NSW
    Feasibility Study - conNEct
    VISION OVERVIEW
    April 2011
    “Creating & Connecting Regional Communities to the new Digital Economy”
    National Broadband Network – Private Cloud – Green Data Centres
    24/7 Call Contact & Support Centre – Transactional Processing Centre
    Business Acceleration Services
  • 2. Armidale Dumaresq Council - Feasibility Study
    “Creating & Connecting Regional Communities to the new Digital Economy”
    Vision
    A single service for the New England Region that connects NBN technologies to:
     
    • Education – Tertiary, TAFE, Public and Private schools
    • 3. Research – CSIRO, CRC’s, MLA, Angus Australia etc
    • 4. Health and Community Support Services – allied health, rural medicine (UNE), hospitals, aged care provisions
    • 5. Agriculture– carbon farming and intensive livestock production
    • 6. Local Business, Retail and Professional Services
    • 7. Technology– partners local, national, international
    • 8. Renewable Energy – windfarms, bio fuel research
    • 9. Logistics and Transportation – airport transport and delivery in/out
    • 10. Tourism – outstanding natural and historical heritage, sports and wine
     
    The project demonstrates new opportunities for regional cities to leverage off the National Broadband Network.
     
    A local government study is being conducted that examines the feasibility of the creation of a new green data/call centre in Armidale, New England within the boundary of the current technology park (NBN first release site) which connects to a series of core services commencing with the National Broadband Network.
     
    Green Data Centre– providing cloud data, application, replication services for all user types in New England and IT outsourcing technologies for local and national customers – approx. 18 core services.
    Green Call Centre – providing key support and contact management services for large-scale organisations, small businesses, within New England, and external organisations ready to outsource call centre services to New England.
    Transactional Shared Services - providing simplified, standardised processes and business solutions for local, national and international organsiations. For example, Payroll, HR, Financial Flow, Accounts Relievable, Procure to Pay.
    Capital funding is being sought for development and implementation from the Regional Development Australia Fund 2011.
     
     
  • 11. “Creating & Connecting Regional Communities to the new Digital Economy”
    Vision
    Armidale Dumaresq Council has commissioned a study into the feasibility of the creation of a “Cloud Service” in New England which, together with the introduction of the National Broadband Network, would connect a range of service offerings for the region as a whole.
    The Project’s Executive Sponsor is the Hon. Dr. Richard Torbay, MPwith Mr. Chris Hancock, CEO of AARNet as co-chair of the Steering Committee.
    Services for the Centre would include:
    • Green Data Centre (Tier 2/3 up to 20 Racks, vBlock & Storage Area Network)
    • 12. Green Call Centre(up to 80 FTE Phase 1)
    • 13. Software/Hardware Services (IaaS; PaaS; SaaS)
    • 14. CTI Telephony Support Services (Voice over IP)
    • 15. Transactional Processing Centre (Payroll, HR, Finance, P2P – c45FTE)
    • 16. Business Services (Video Conferencing, Digital Café)
    • 17. Connected through the NBN
    Armidale
    Armidale Dumaresq Council - Feasibility Study
  • 18. “Creating & Connecting Regional Communities to the new Digital Economy”
    Green Data Centre
    • Private Cloud Computing
    • 19. Managed Server Hosting
    • 20. Application Hosting
    • 21. Windows/Linux Hosting
    • 22. Cloud Applications - Mail/Calendar/Office Apps
    • 23. Cloud Data Storage (250Tb)
    • 24. Data Replication and Disaster Recovery
    • 25. Managed Colocation
    • 26. Managed Storage
    • 27. Managed Security
    • 28. Dedicated Server & Dedicated Hosting
    • 29. Cloud Server, Cloud Firewall, Cloud Load Balancer
    • 30. Server Virtualisation & Server Consolidation
    • 31. Managed Virtual Hosting
    • 32. IT Outsourcing
    A single integrated service with the following proposed service offering:
    Transactional
    Process Sharing
    Green Call Centre
    Seamless integrated service comprising of a centre that houses:
    Green Data Centre
    Green Call Centre
    Transactional Processing Centre
    Business Accommodation/Offices
    Business Facilities
    Call Centre
    • On Premise/Remote seats/ CC/CTI/CRM/
    • 33. Multi Service - Call Centre Management
    • 34. External Customer Housing - Large Customers 250 Seats
    Green
    Data
    Centre
    Transactional Process Sharing
    • Payroll Processing
    • 35. Procure to Pay - Strategic Sourcing
    • 36. HR Processing - Recruitment/Advertising
    • 37. Accounts Receivable
    • 38. Financial Flow – Multi-General Ledgers, Unified COA
    • 39. Budget Management Reporting
    • 40. Consultancy Services - Customer Migration
    • 41. Project Mgt. - Asset Mgt. - Contract Mgt.
    • 42. RegisterdTraining Organisation - Training - Prometric Testing - MS Academy Administrative
    Business Support Services
    • Telepresencevideo conferencing Business Development Services professional services telecoms VOIP digital café
    Armidale Dumaresq Council - Feasibility Study
  • 43. “Creating & Connecting Regional Communities to the new Digital Economy”
    Examples of local organisations who could connect to the service.
    Service is connected through the implementation of the National Broadband Network
    • Introduction of new job opportunities in New England could be as high as 400 over time.
    Seamless integrated service comprising of a centre that houses:
    Green Data Centre
    Green Call Centre
    Transactional Processing Centre
    Business Accommodation/Offices
    Business Facilities
    • Provides a single footprint for business and NBN in New England
    • 44. Provides core-facilities for current and new business
    • 45. Provides basis for expansion for government or business sector
    Angus
    Australia
    Poultry
    CRC
    Petals
    Network
    Health Practices
    General
    Public
    Other
    Councils
    Ed Alive
    Software
    Armidale Dumaresq Council - Feasibility Study
  • 46. Usage Matrix – across core services
    The service has 95% applicability
    In the region across core services
    Armidale
    Armidale Dumaresq Council - Feasibility Study
  • 47. “Creating & Connecting Regional Communities to the new Digital Economy”
    Feasibility Study
    • Consultations will be conducted across a very broad range of diverse organisations within the New England Region and beyond.
    • 48. A business and public survey will be conducted online
    • 49. Workshops will be conducted with a core evaluation team to determine:
    • 50. Design of Appropriate Services
    • 51. Financial Modelling for development and sustainability
    • 52. Options Appraisal and recommendations
    • 53. The output of the project will be an information website and a report on the feasibility of the service together with recommendations to enable Armidale Council to submit to the Regional Development Australia Fund and other upcoming financial awards.
    Armidale Dumaresq Council - Feasibility Study
  • 54. “Creating & Connecting Regional Communities to the new Digital Economy”
    Outline Project Plan/Consulting Process
    Aug 2010
    March 2011
    April 2011
    May 2011
    Armidale Dumaresq Council - Feasibility Study
  • 55. Suite 1308, 109 Pitt Street
    Sydney, NSW 2000, Australia
    ABN & GST 57 146 760 250
    Tel +61 (0) 2 9347 2464
    info@attentiveconsulting.com.au
    accounts@attentiveconsulting.com.ausales@attentiveconsulting.com.auwww.attentiveconsulting.com.au
    Pty Ltd