You must learn who the learner is that you are trying to help, learn the subject well enough to enlighten the learner, learn the process of assessing the learner’s comprehension level, and learn empathy for the learner.
You must “...remember what it’s like not to know.” (Richard Saul Wurman, Information Anxiety, 1989).
The expectations of facilitator and learner are different because they are approaching the learning situation from totally different perspectives.
The facilitator must understand the learner’s expectations and adjust his/her own expectations to better fulfill the needs of the learner.
Fulfilling the learner’s expectations keeps the learner’s interest, solicits more investment by the learner in the learning process, and often leads to achieving higher expectations than originally set by the learner.
People “... learn most effectively when they are responding to challenges that they know will directly and significantly affect their lives.” Malcolm S. Knowles
“ I acknowledge the wisdom and inventiveness of those teacher trainers...who...have endeavored to help me learn that teaching is not (only) talking and that learning is not (merely) listening.” Robert A. Luke