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The Holistic Customer: Beyond the Website Experience - Managing Experience 2010

by Samantha Starmer on Apr 27, 2010

  • 3,715 views

Design for a holistic experience for your customers - don't just think about the website. I'll talk about why this is important and provide some tips on how to get started!

Design for a holistic experience for your customers - don't just think about the website. I'll talk about why this is important and provide some tips on how to get started!

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service design user experience information architecture customer experience ux holistic rei experience holistic customer experience holistic experience ias10 iasummit ia jess mcmullin customer samantha starmer ecosystem design cross-channel

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The Holistic Customer: Beyond the Website Experience - Managing Experience 2010 — Presentation Transcript