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  • 1. Abbas Keramati International Journal and Conference Publications 2010 1. Keramati, A., Mehrabi, H., Mojir, N., (2010) A process-oriented perspective on customer relationship management and organizational performance: an empirical investigation, Industrial Marketing Management, article in press, (online) 2. Keramati, A., Nazari-Shirkouhi, S., Moshki, H. and Berneti, E.M. (2010) ‘A hierarchical structure to evaluate risk of customer relationship management (CRM) projects’, Int. J. Electronic Customer Relationship Management, Vol. 4, No. 2, pp.97–124. 3. Azadeh, A., Keramati, A.and Jafari Songhori, M. (2010) ‘An integrated multivariate approach for optimisation of IT/IS investment in conventional power plants’, Int. J. Business Information Systems, Vol. 5, No. 1, pp.84–101. 2009 1. Keramati, A., Jafari, P., Mojir, N., (2009), Impact of Information Technology on Iran Distribution Company Performance in View of Organizational Infrastructures, Iranian Journal of Management Sciences, Special issue 6th International Management Conference, Vol. 3, No. 12, pp: 98-124 2. Derakhshani, A., Jahan Andish, I., Keramati, A., (2009), Application of Advanced Quantitative Analysis Methods to Forecast Rainfall and Water Demand, INTERNATIONAL JOURNAL OF HUMAN GEOGRAPHY AND ENVIRONMENTAL STUDIES, Vol. 1, No. 1, pp. 12-19 3. Salehi, M., Keramati, A., Didehkhani, H., (2009), A Proposal Framework for Investigating Mobile Web Success in the Context of E-commerce: an Analytic Network Process (ANP) Approach, Journal of Computing Science and Engineering, Vol. 3, No. 4, December 2009, pp: 4. Keramati, A., Farshid, M., Salehi-Sangari, E. and Toufighi Zavareh, J. (2009) ‘Customer relationship management activities in e-banking: the case of Iranian banks’, Int. J Electronic Customer Relationship Management, Vol. 3, No. 3, pp.207–235. 5. Keramati, A., Mehrabi, H., Mojir, N. and Mousakhani, M. (2009) ‘Customer relationship management and performance, a resource-based view of Iranian internet service industry’, Int. J. Electronic Customer Relationship Management, Vol. 3, No. 2, pp.103–120. 6. Keramati, A. and Albadvi, A. (2009) ‘Exploring the relationship between use of information technology in total quality management and SMEs performance using canonical correlation analysis: a survey on Swedish car
  • 2. part supplier sector’, Int. J. Information Technology and Management, Vol. ٨, No. ٤, pp.٤٦٢–٤٤٢. 7. Keramati, A., Dardick, G.S., Mojir, N. and Banan, B. (2009) ‘Application of latent moderated structuring (LMS) to rank the effects of intervening variables on the IT and firm performance relationship’, Int. J. Applied Decision Sciences, Vol. 2, No. 2, pp.167–188. 8. Azadeh, A., Keramati, A. and Panahi, H. (2009) ‘A hybrid GA-ant colony approach for exploring the relationship between IT and firm performance’, Int. J. Business Information Systems, Vol. 4, No. 5, pp.542–563. 9. Azadeh, A., Keramati, A. and JafariSongori, M., (2009) An integrated Delphi/ VAHP/DEA framework for evaluation of information technology/information system (IT/IS) investments, Vol. 45, pp.1233–1251 Int J Adv Manuf Technol, DOI 10.1007/s00170-009-2047-2 10. Derakhshani, A., Jahan Andish, I., Keramati, A., (2009), Application of Advanced Quantitative Analysis Methods to Forecast Rainfall and Water Demand, PROCEEDINGS OF THE INTERNATIONAL CONFERENCE ON SUSTAINABILITY, HUMAN GEOGRAPHY AND ENVIRONMENTAL STUDIES, 6—8 NOVEMBER 2009, DIANO MARINA (IM) ITALY, pp. 173-180 11. Keramati, A.; Mojir, N.; Mehrabi, H., “Prioritizing Investment in CRM Resources to Improve Performance: an Empirical Investigation”, Proceedings of International Conference on Information Management and Engineering, 2009, ICIME '09, 3-5 April 2009 Page(s):330 – 335, Digital Object Identifier, 10.1109/ICIME.2009.87 12. Keramati, A.; Azadeh, M.A.; Mehran-Gohar, M.; “The Impact of Information Technology Investment on Bank Performance Considering the Role of Moderator Variables: Strategy and Environmental Dynamism”, International Conference on Information Management and Engineering, 2009. ICIME '09, 3-5 April 2009 Page(s):347 – 351, Digital Object Identifier 10.1109/ICIME.2009.89 13. Salehi, M.; Keramati, A.; Elli, S.; A Proposal Framework for Investigating Website Success in the Context of E-banking: An Analytic Network Process (ANP) Approach, Sixth International Conference on Information Technology: New Generations, 2009. ITNG '09., 27-29 April 2009 Page(s):1639 - 1639, Digital Object Identifier 10.1109/ITNG.2009.139 14. Mohamadlou, H., Ghodsi, R., Razmi, J., Keramati, A., A method for mining association rules in quantitative and fuzzy data, 30th International Conference on Computers and Industrial Engineering (CIE39), 2009, 6-8 July, 2009, Page(s): 453-458 15. Keramati, A.; Behmanesh, I.; A proposed framework to evaluate information technology maturity impact on firm performance by considering relational
  • 3. structure, PROCEEDINGS OF WORLD ACADEMY OF SCIENCE, ENGINEERING AND TECHNOLOGY, VOLUME 57, SEPTEMBER 2009, ISSN: 2070-3724 16. Salehi, M.; Keramati, A. (2009),A Proposal Framework for Investigating Website Success in the Context of E-banking: An Analytic Network Process (ANP) Approach, MASAUM Journal of Computing, Volume 1 Issue 2, September 2009, pp.: 304-308 ‫71.کرامتي، ع.؛ مشکي، ه.؛ نظري، س.؛ شناسائي و اولويت بندي‬ ‫فاکتورهاي ريسک پياده سازي پروژ مديريت ارتباط با مشتري در‬ ١٣٨٨ ‫ايران، پژوهشنامه بازرگاني، فصلنامه شماره ١٥ تابستان‬ ٢٤٠ ‫صفحه ٩٩١تا‬ 2008 18. Keramati, A. et al. (2008) ‘The Adoption of Customer Relationship Management (CRM): An Empirical Study on Iranian Firms’, Int. J. Electronic Customer Relationship Management, Vol. 1, No. 4, pp.354–373. 19. Keramati, A.; Hadjia, B., Sarami, H.S., "A Proposal Framework for Adoption of Electronic Payment Services by Iranian Customers" The IEEE International Conference on Industrial Iformatics (INDIN 2008) DCC, Daejeon, Korea, 13-16 July, 2008, pp: 592-597 20. Keramati, A.; Mehrabi, H.; Mousakhani, M., "The Role of Human, Organization and Technology in Building Competitive Advantage with CRM: The Case of Iranian Internet Service Industry" The IEEE International Conference on Industrial Iformatics (INDIN 2008) DCC, Daejeon, Korea, 13-16 July, 2008, pp: 1279-1284 21. Keramati, A.; Azadeh, A.; Ebrahimipour, V.; Panahi, H., “Application of a hybrid genetic-ant colony algorithm for exploring the relationship between IT and performance of organizations” IIE Annual Conference and Expo 2008, Pages 1107-1112 2007 22. Albadvi, A.; Keramati, A.; Razmi, J.; “Assessing the Impact of Information Technology on Firm Performance Considering the Role of Intervening variables: Organisational Infrastructures and Business Processes Changes”; International journal of production research (IJPR), 2007, 12 (45), pp.: 2697-2734 23. Keramati, "Assessing the Effects of Information Technology on Firm Performance Using Canonical Correlation Analysis: A Survey in Iran Car Part Suppliers Sector", Proceedings of the 21st International Conference on Computer, Electrical, and Systems Science, and Engineering; 24-27 may, 2007, Vienna, Austria, pp.: 392-399
  • 4. 24. Keramati, A. Azadeh, " Exploring the Effects of Top Management's Commitment on Knowledge Management Success in Academia: A Case Study", Proceedings of the 21st International Conference on Computer, Electrical, and Systems Science, and Engineering; 24-27 may, 2007, Vienna, Austria, pp.: 400- 405 25. J. Razmi, A. Keramati; "A Framework for Designing Collaborative Roles and Responsibilities in Supply Chain based on SCOR Model", Proceedings 0f International Conference on Industrial Engineering and Systems Management (IESM), 2007, China, Beijing 26. Keramati; A.; Mehrabi, H., " A process-oriented framework for assessing the impact of customer relationship management on firm performance", The first Conference on C2RM, Tarbiat Modares University, Tehran, Iran, 2007 27. Keramati, A. et al. (2007) ‘The Adoption of Customer Relationship Management in Iranian Firms’, The first Conference on C2RM, Tarbiat Modares University, Tehran, Iran, 2007 28. Farshid, M.; Keramati, A.; Salehi-Sangari, E., "A proposed framework for investigating CRM activities in e-banking in Iran", The first Conference on C2RM, Tarbiat Modares University, Tehran, Iran, 2007 2006 29. Azadeh, M A; Keramati, A.; Mohammadfam, I.; Jamshidnedjad, B.; “Enhancing the availability and reliability of power plants through macroergonomics approach, Journal of scientific and industrial research, 2006, 65(11), pp: 873-876 30. Keramati, A.; Albadvi, A.; “A proposal for a framework of research trends on information technology impacts on productivity at organizational level”, Information technology journal, 2006, 5(5), pp. 813-822 31. Azadeh, A. Keramati, M. Jafari- Songhori, “Measuring the impact of IT/IS investment on Iranian power plants using DEA models” Proceeding of The 1 st International conference on energy management and planning, 2006, university of Tehran Before 2004 32. A., Keramati & A., Albadvi, “A proposal for a framework of research trends on information technology impacts on productivity at organizational level”, Accepted paper for United Kingdom Association for Information Systems, UKAIS 2004 33. A., Azadeh & A., Keramati, “Enhancing the availability and reliability of power plants through macroergonomics approach”, ENERGEX 2000:proceedings of the 8th international energy forum , Las Vegas, July 23-28,(2000)
  • 5. ‫‪a. Journal and Conference Publications in Farsi‬‬ ‫•مقاله هاي فارسي:‬ ‫43.البدوي، امي ر ؛ کرامت ي، عباس، ٥٨٣١ "زيرس اختهاي س ازماني‬ ‫لزم براي ب ه كارگيري موث ر تكنولوژي اطلعات در شركتهاي‬ ‫توليدي"، قص لنامه علم ي پژوهش ي شري ف، س ال ٥٨٣١،‬ ‫شماره ٤٤، صفحه: ٧٩-٣١١‬ ‫53.البدوي، امي ر ؛ کرامت ي، عباس، ٣٨٣١ "ارائه مدلي از تاثي ر‬ ‫فناوري اطلعات بر بهره وري شرکتهاي توليدي ب ا در نظ ر‬ ‫گرفتن نقش سرمايه گذاريهاي مکمل"، مجله علمي پژوهشي‬ ‫فني مهندسي مدرس، سال ٣٨٣١، شماره ٨١‬