1700 Connecticut Ave NW
Washington DC 20009
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Managing Recurring Donations Handout

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Take your online fundraising to the next level with recurring donations. Salsa can help you promote these unique giving opportunities and identify the unique donors so you can craft a donor stewardship strategy specific to their needs.

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Managing Recurring Donations Handout

  1. 1. 1700 Connecticut Ave NW Washington DC 20009 ______________________________________________________________________________________________________ _________________________________________________________________________________________________ Phone: 866.796.8345 | Fax: 202.318.2402 | www.SalsaLabs.com | www.facebook.com/SalsaLabs Questions? Email training@salsalabs.com or support@salsalabs.com or call 866-796-8345 Recurring Donations The Basics: Recurring donations are only allowed with some of the Merchant Gateways we support. Make sure you review our documentation to confirm the gateway you use allows for them. You can add the option for recurring donations to any donation page. You can also restrict a donation page to only accept recurring donations. Key Points: 1. Just like one-time donations, the actual processing of the transaction occurs at the gateway level. If you are seeing recurring donations fail, the first step would be to reach out to your gateway. 2. After a recurring donation is submitted, it can take up to 24 hours for the first donation to actually process. 3. The donor can choose how many times they wish to donate and at what frequency. If you forget everything else you heard today, at least remember this: Recurring donations should be something your organization works towards. Sustaining members in your list are usually more active and you can count on a specific amount of money per month. Related Salsa Resources: Choose a merchant gateway: http://bit.ly/1pQiFNA Recurring Donation FAQs: http://bit.ly/1itqk25 Cancel a recurring donation: http://bit.ly/1v1ykr3

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