Top Tips For Understanding What Customers Want

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Develop insight into leveraging customer data to target and acquire more profitable customers, keep them coming back and even increase the amount of money they spend with your company. Uncover strategies to earn customer devotion by anticipating and exceeding its customer expectations.

More CRM and Loyalty Marketing Resources

Loyalty Blog: http://www.customerinsightgroup.com/loyaltyblog/

CRM and Customer Loyalty eBooks: http://www.customerinsightgroup.com/white-papers

Loyalty Workshops: http://www.customerinsightgroup.com/custom-loyalty-workshops

Systematic New Loyalty Program Development: http://www.customerinsightgroup.com/systematic-new-loyalty-program

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Top Tips For Understanding What Customers Want

  1. 1. Top TipsFor Understanding What Customers Want
  2. 2. What makes consumers repeatedly choose one business over the others Loyalty© 2013 Customer Insight GroupWebsite: www.customerinsightgroup.comPhone: 303.422.9758
  3. 3. To earn a customer’s devotion, a business must learn to anticipate and exceed its customers’ expectations.© 2013 Customer Insight GroupWebsite: www.customerinsightgroup.comPhone: 303.422.9758
  4. 4. Customer Centric Marketing: a 180-degree turn from volume-based communication strategies to focus on leveraging customer insights to target and acquire more profitable customers, keep them coming back and even increase the amount of money they spend.© 2013 Customer Insight GroupWebsite: www.customerinsightgroup.comPhone: 303.422.9758
  5. 5. According to Jupiter Research, well-executed loyalty programs Boost Bottom Lines by 25 – 90%.© 2013 Customer Insight GroupWebsite: www.customerinsightgroup.comPhone: 303.422.9758
  6. 6. Did you know… It’s 5 times cheaper to KEEP existing customers than to win new ones.© 2013 Customer Insight GroupWebsite: www.customerinsightgroup.comPhone: 303.422.9758
  7. 7. Did you know… A loyal customer is worth MORE, shops MORE often and spends MORE money.© 2013 Customer Insight GroupWebsite: www.customerinsightgroup.comPhone: 303.422.9758
  8. 8. Did you know… Happy customers relay their experiences to friends, a trusted and invaluable referral system.© 2013 Customer Insight GroupWebsite: www.customerinsightgroup.comPhone: 303.422.9758
  9. 9. Show customers you’ve got what they – as individuals – need so they won’t even consider seeking it elsewhere. Make it easy and natural for them to come to you, every time.© 2013 Customer Insight GroupWebsite: www.customerinsightgroup.comPhone: 303.422.9758
  10. 10. DON’Tmake customers DO make customers partners in advertising targets your successful business.© 2013 Customer Insight GroupWebsite: www.customerinsightgroup.comPhone: 303.422.9758
  11. 11. About Us Customer Relationships – Engage. Keep. Grow. Customer Insight Group is a strategic marketing company that uses customer information to help its clients engage in successful and profitable long-term relationships with each and every customer. Loyalty Marketing & Social Media Marketing Services: • Strategy • Design • Implementation • Program Management • Program Refinement© 2013 Customer Insight GroupWebsite: www.customerinsightgroup.comPhone: 303.422.9758
  12. 12. Free Loyalty Report Check out Customer Insight Group’s FREE Loyalty Report! http://www.customerinsightgroup.com/white_papers/brochure_loyaltyreport_2011.pdf© 2013 Customer Insight GroupWebsite: www.customerinsightgroup.comPhone: 303.422.9758
  13. 13. Connect With Us www.customerinsightgroup.com linkedin.com/company/customer-insight-group-inc twitter.com/sallieburnett facebook.com/customerinsightgroup customerinsightgroup.com/rss-feed/ info@customerinsightgroup.com© 2013 Customer Insight GroupWebsite: www.customerinsightgroup.comPhone: 303.422.9758

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