Your SlideShare is downloading. ×
  • Like
Literature review 2 sample
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×

Now you can save presentations on your phone or tablet

Available for both IPhone and Android

Text the download link to your phone

Standard text messaging rates apply

Literature review 2 sample

  • 134 views
Published

 

  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Be the first to comment
    Be the first to like this
No Downloads

Views

Total Views
134
On SlideShare
0
From Embeds
0
Number of Embeds
0

Actions

Shares
Downloads
0
Comments
0
Likes
0

Embeds 0

No embeds

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
    No notes for slide

Transcript

  • 1. Literature review : Emotional intelligence is a relatively new theoretical construct and can be defined in numerous ways. Emotional intelligence is not just being nice, putting on a good face, and giving free reign to feelings, nor is it about controlling, exploiting, or manipulating people (Cooper &Sawaf, 1997; Cherniss& Adler,2000). Basically, emotional intelligence is the “ability to accurately identify and understand one’s own emotional reactions and those of others” (Cherniss& Adler, 2000). More formally defined, emotional intelligence refers to the ability to identify and express emotions, understand emotions, assimilate emotions in thought, and regulate positive and negative emotions in oneself and others (Matthews, Zeidner, & Roberts, 2002). Over the course of the history of psychology, research and theory on emotions has risen and ebbed (Goleman, 2003). Emotional intelligence can trace its roots to the beginning of the 20th century when Thorndike (1920) identified and called it social intelligence. He identified three intelligences, (1) mechanical, (2) social, and (3) abstract. Thorndike defined social intelligence as “the ability to understand and manage men and women, boys and girls–to act wisely in human relations” (p. 228). During the next half century the behaviorist and intelligent quotient testing movements were in the forefront with scant attention being given to the construct of emotional intelligence (Goleman and Cherniss 2003).