Barriers to Communication
Lecture Three
Types of Barriers
• Physical-noise, time, distance, environment
(Mechanical)
• Perceptual-inferences, backgrounds
• Emotio...
The iceberg metaphor for culture

The iceberg metaphor for culture
Source: http://www.indoindians.com/lifestyle/culture.ht...
Common barriers to communication:
Apparent ‘cause’

Practical Example

Psychological

Message from external stakeholder ig...
Interpersonal Barriers
• Limited vocabulary
• Incongruity of verbal and Non-verbal messages
• Emotional outbursts
• Commun...
Organisational Barriers
• Too many transfer stations
• Fear of Superiors
• Negative tendencies
• Use of Inappropriate Medi...
Ethical & Legal Aspects
• Defamation
– Slander
– Libel
– Fraud & Misrepresentation

• Plagiarism
• Copyright
• Computer Fr...
Code of Ethics
• Is it honest?
• Would you want your action to be
printed in the newspaper?
• Would this behaviour have po...
Barriers to Ethical Behaviour
Three communication-related barriers to ethical
behaviour in business organisations are:
• ‘...
Ethical choice (1)
Your company has been a major employer in
the local community for years, but shifts in the
global marke...
Ethical choice (2)
Your first draft is as follows:
“this first layoff is part of a continuing series of
staff reductions a...
Ethical choice (3)
• “This first layoff is part of a continuing series of staff reductions
anticipated over the next sever...
Ethics: A case study
• While researching for a persuasive speech,
you find a quotation from an article by a
highly respect...
Upcoming SlideShare
Loading in …5
×

3. communication intro three

482 views
300 views

Published on

Published in: Technology, Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
482
On SlideShare
0
From Embeds
0
Number of Embeds
4
Actions
Shares
0
Downloads
2
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

3. communication intro three

  1. 1. Barriers to Communication Lecture Three
  2. 2. Types of Barriers • Physical-noise, time, distance, environment (Mechanical) • Perceptual-inferences, backgrounds • Emotional • Cultural/ Ethical • Language • Gender • Interpersonal • Organizational
  3. 3. The iceberg metaphor for culture The iceberg metaphor for culture Source: http://www.indoindians.com/lifestyle/culture.htm
  4. 4. Common barriers to communication: Apparent ‘cause’ Practical Example Psychological Message from external stakeholder ignored due to ‘groupthink’ Cultural Message from organisation misinterpreted by members of a particular group Political Message from internal stakeholder not sent because individual is marginalised Economic Message not available to a public sector organisation due to lack of resources Technological Message not delivered due to technical failure Physical Message cannot be heard and visual aids cannot be seen by some members of the audience
  5. 5. Interpersonal Barriers • Limited vocabulary • Incongruity of verbal and Non-verbal messages • Emotional outbursts • Communication Selectivity • Cultural Variations • Poor Listening Skills • Noise in the Channel
  6. 6. Organisational Barriers • Too many transfer stations • Fear of Superiors • Negative tendencies • Use of Inappropriate Media • Information Overload
  7. 7. Ethical & Legal Aspects • Defamation – Slander – Libel – Fraud & Misrepresentation • Plagiarism • Copyright • Computer Fraud
  8. 8. Code of Ethics • Is it honest? • Would you want your action to be printed in the newspaper? • Would this behaviour have potential to damage the company’s reputation?
  9. 9. Barriers to Ethical Behaviour Three communication-related barriers to ethical behaviour in business organisations are: • ‘moral silence’, failing to speak up about issues that are known to be wrong; • ‘moral deafness’, failure to hear or attend to moral concerns raised by others; • ‘moral blindness’, failure to recognise the moral implications of actions.
  10. 10. Ethical choice (1) Your company has been a major employer in the local community for years, but shifts in the global marketplace have forced some changes in the company. In fact, the company plans to reduce staffing by as much as 50% over the next 3 to 5 years. The size and timing of future layoffs have not been decided, but a small layoff will certainly start next month. You are in charge of writing a letter on this issue. Your first draft is as follows: “this first layoff is part of a continuing series of staff reductions anticipated over the next several years.”
  11. 11. Ethical choice (2) Your first draft is as follows: “this first layoff is part of a continuing series of staff reductions anticipated over the next several years.” Your boss is concerned about the negative tone of the language and suggests the following sentence: “this layoff is a part of the company’s ongoing efforts to continually align its resources with global market conditions.” Do you think this suggested wording is ethical?
  12. 12. Ethical choice (3) • “This first layoff is part of a continuing series of staff reductions anticipated over the next several years.” (Too Negative) • “This layoff is a part of the company’s ongoing efforts to continually align its resources with global market conditions.” (Passing on the buck; irresponsible) • The company should be as specific as possible without causing itself unnecessary damage. “Unless business conditions change, we anticipate further reductions in the future, but we are currently unable to identify the timing or extent of such reductions.”
  13. 13. Ethics: A case study • While researching for a persuasive speech, you find a quotation from an article by a highly respected expert that will nail down one of your most important points. But as you read the rest of the article, you realize the author does not in fact support the policy you are advocating. Should you still include the quotation in your speech?

×