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Communication in an_organisation

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Transcript

  • 1. Preeti Shirodkar
  • 2. Format of the Discussion
    • Communication in an organisation
    • its importance
    • dilemmas
    • objectives
    • types
    • channels
    • media and modes
    • communicating effectively
  • 3.  
  • 4. Importance of Communication in an Organisation
    • Work needs to be done with and through people
    • Helps in maintaining a cordial ambience
    • Enhances efficiency
    • Prevents misconceptions
  • 5. Dilemmas to Communication in an Organisation
  • 6.  
  • 7. Objectives of Communication in an Organisation
    • Providing information
    • Conveying orders
    • Consultation/Suggestions
    • Persuasion
    • Morale boosting
  • 8. Types of Communication in an Organisation
    • Internal
    • Inter and intra departmental/individual communication on a (in)formal basis
    • External
    • Communication with individuals outside the organisation/other organisations on a (in)formal basis that helps in facilitating in its working
  • 9.  
  • 10. Channels of Communication in an Organisation
    • Formal
    • Vertical: Upward and Downward
    • Horizontal
    • Lateral
    • Informal
    • Grapevine
    • Lateral
  • 11. Vertical Communication
    • Refers to communication between bosses and subordinates
    • Takes two forms – upward and downward
    • Often defined by stringent rules that result in hampering the working ambience
    • Most important for the effective functioning of an organisation
    • It can involve skipping levels
  • 12. Downward Communication
    • Communication that goes from the bosses to the subordinates
    • Often in the form of orders
    • Usually defined by a high degree of formality
  • 13. Upward Communication
    • Communication that goes from the subordinates to the bosses
    • Often highly formal
    • Usually accompanied by a high level of disguise
    • Largely in the form of replies, requests
  • 14. Horizontal Communication
    • Communication (at an (in)formal level) between people at the same level in an organisation or among organisations
    • Very important for maintaining complete efficiency within an organisation
  • 15. Lateral Communication
    • Communication across various levels
    • Can be either formal or informal
    • Often in the form of networking
    • Can be misused to subvert hierarchy and gain favours
  • 16. Grapevine Communication
    • Informal communication within an organisation
    • Can take any direction
    • Can be in the form of either networking or rumours
    • Often results in miscommunication
    • Can be effectively exploited by decision makers to float ideas/gauge their strength
  • 17. Media and Modes of Communication in an Organisation
    • Oral
    • Face-to-face
    • Telephone
    • Tele-conferencing
    • Meetings/briefings
    • Speeches (rare)
    • Presentations
    • Written
    • Sms
    • E-mail
    • Fax
    • Letters
    • Reports
    • Minutes/Agenda/Notices
    • Notes
    • Memos
    • Presentations
  • 18. Communicating Effectively
    • Need to open/utilise maximum channels
    • Choosing channels and modes carefully
    • Adopting a flexible approach
    • Keeping an open mind
  • 19.