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Karnataka State Police RFP Volume 2
 

Karnataka State Police RFP Volume 2

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Karnataka State Police RFP Volume 2

Karnataka State Police RFP Volume 2
Commercial & Bidding Terms

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    Karnataka State Police RFP Volume 2 Karnataka State Police RFP Volume 2 Document Transcript

    • Crime & Criminal TrackingNetwork and Systems(CCTNS)E-Governance Mission Mode Project (MMP)of MHA, GoIRequest For ProposalforState System IntegratorState Crime Record BureauBangaloreBangaloreCommercial & Bidding TermsVolume-II
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 2E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Document HistoryVersion Date of Submission Created byFirst Version 05/07/2011 Karnataka State Police
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 3E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011TABLE OF CONTENTSS.No Description Page No1 Introduction 72 RFP Structure 73 Bidding Process Details 83.1 Tentative Calendar of Events 83.2 General Instructions to Bidders 83.3 Bid Submission Instructions 123.4 Bid Opening and Evaluation Process 183.5 Deviations and Exclusions 323.6 OEM Certfication and Commitment 324 Award Of Contract 324.1 Award Criteria 324.2 KCoPS Right To Accept Any Proposal and To Reject Any Or All Proposals 324.3 Notification of Award 324.4 Contract Finalization and Award 334.5 Signing of Contract 334.6 Failure to agree with the Terms and Conditions of the RFP 334.7 Purchaser’s right to Vary Quantities at Time of Award 334.8 Warranty & Maintenance 345 Payment Terms And Schedule 355.1 Performance Bank Guarantee 355.2 Liquidated Damages 355.3 Payment Schedules and Milestones 365.4 Milestones and payment Schedules for Operations and Maintenance Phase 37Annexure-A Formats for Response -Pre Qualification Bid 38Annexure-B Bill of Material, Solution Information -Hardware Solution 44Annexure–C Team Profile 51Annexure-D Commercial Proposal Cover Letter 53Annexure-E Certificate as To Authorised Signatories 54Annexure-F Form-1 Pricing Summary 55Annexure-G Format for Statement of Deviation from Prescriber Requirements 61Annexure-H Letters from OEMs on Letterhead of the OEM 62Annexure-I Performance Bank Guarantee 63Annexure-J Tools and Technologies proposed for the Project 67Annexure-K Other Formats 69
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 4E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Abbreviations / AcronymsSl.No.Abbreviations Expanded1 ARF Accident Record Form2 ASP Active Server Pages3 ADGP Additional Director General of Police4 ADSP Additional Superintendent of Police5 Admin Administrative Module of Police IT Application6 AR Armed Reserve7 ASI Assistant Sub-Inspector of Police8 AVLS Automated Vehicle Logging System9 AFIS Automatic Fingerprint Identification System10 Blackberry Blackberry mobile phone based application11 BB Broadband network with at least 256 kbps connectivity12 BPR Business Process Re-engineering13 CB Capacity Building14 CAS (Center) CAS to run at the Center (NCRB)15 CAS (State) CAS to run at the State level16 CAS CCTNS Core Application Software17 CPU Central Processing Unit of a computer18 CrPC Code of Criminal Procedure, 197319 CIPA Common Integrated Police Application20 OS Computer Operating System21 CCIS Crime and Criminal Information System22 CCTNS Crime and Criminal Tracking and Network Systems23 CB Crime Branch24 CID Criminal Investigation Department25 DMZ Demilitarized Zone26 DCP Deputy Commissioner of Police27 DIG Deputy Inspector General of Police28 DSP Deputy Superintendent of Police29 DG&IGP Director General and Inspector General of Police30 DGP Director General of Police31 DCRB District Crime Record Bureau32 DIO District Information Officer33 DMT District Mission Team34 E-Beat Electronic Beat Management System35 Police IT End-to-end ERP application being developed and deployed by Karnataka StatePolice36 ERP Enterprise Resource Planning37 FTP File Transfer Protocol38 FIR First Information Report39 FRO Foreigners Registration40 FSL Forensic Science Laboratory41 G-CARE GIS based Crime Analysis and Reporting Engine
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 5E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 201142 GD General Diary43 GIS Geographical Information System44 GB Gigabyte45 GoI Government of India46 GoK Government of Karnataka47 G2B Government to Business48 G2C Government to Citizen49 G2G Government to Government50 HQ Head Quarters51 HF High Frequency52 IPC Indian Penal Code, 186053 ICT Information and Communication Technology54 IT Act Information Technology Act, 200055 IGP Inspector General of Police56 IVRS Integrated Voice Response System57 IIS Internet Information Services, Microsoft58 ISP Internet Service Provider59 IO Investigating Officer60 KSP Karnataka State Police61 kbps Kilo bits per second62 KBPS Kilo bytes per second63 KSP DC KSP Data Center64 KSPWAN KSP Wide Area Network65 L&O Law and Order Module of Police IT66 L2 Level Two (usually referring to L2 Switch in networks)67 LAN Local Area Network68 MIS Management Information System69 MB Megabyte70 MS Microsoft Corporation71 .NET Microsofts application development framework72 MHA Ministry of Home Affairs73 MMP Mission Mode Project74 MT Motor Transport75 MVVC Motor Vehicle Verification Counter76 MFD Multi-Functional Device77 MPLS Multi-Protocol Level Switching78 NCRB National Crime Record Bureau79 NeGP National e-Governance Plan80 NHRC National Human Rights Commission81 NIC National Informatics Centre82 NOC No Objection Certificate83 NCR Non Cognizance Report84 PCW Police Computer Wing, Karnataka85 PC Police Constable86 PD Police Department
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 6E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 201187 PI Police Inspector88 PS Police Station89 PSI Police Sub-Inspector90 PTC Police Training College91 PTS Police Training School92 PIM Project Implementation & Monitoring Report93 PMU Project Management Unit94 RAM Random Access Memory95 RTO Regional Transport Office96 RTI Right to Information Act97 SLA Service Level Agreement98 SDD Software Design Document99 SB Special Branch100 SCRB State Crime Record Bureau101 SDA State Designated Agency102 SIO State Information Officer103 SMT State Mission Team104 SPMC State Programme Management Consultant105 SPMU State Project Monitoring Unit106 SWAN State Wide Area Network107 SHO Station House Officer108 SQL Structured Query Language109 SI Sub Inspector110 SDM Sub-Divisional Magistrate111 SDPO Sub-Divisional Police Office112 SP Superintendent of Police113 SI System Integrator114 SRS System Requirements Specification115 TB Tera Byte116 UI Under Investigation117 UT Union Territory118 VHF Very High Frequency119 VPN Virtual Private Network120 VPNoBB VPN over Broadband121 WAN Wide Area Network
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 7E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20111.0 IntroductionAvailability of relevant and timely information is of utmost necessity in conduct of business byPolice, particularly in investigation of crime and in tracking & detection of criminals. Policeorganizations everywhere have been handling large amounts of information and huge volume ofrecords pertaining to crime and criminals. Information Technology (IT) can play a very vital rolein improving outcomes in the areas of Crime Investigation and Criminals Detection and otherfunctioning of the Police organizations, by facilitating easy recording, retrieval, analysis andsharing of the pile of Information. Quick and timely information availability about differentfacets of Police functions to the right functionaries can bring in a sea change both in Crime &Criminals handling and related Operations, as well as administrative processes.Creation and maintenance of databases on Crime & Criminals in digital form for sharing by allthe stakeholders in the system is therefore very essential in order to effectively meet thechallenges of Crime Control and maintenance of public order. In order to achieve this, all theStates should meet a common minimum threshold in the use of IT, especially for crime &criminals related functions.This is the Volume II of the SI RFP template that comprises bidding guidelines, instructions tothe bidders, evaluation criteria, formats for bid response etc.2.0 RFP StructureThe content of this model RFP has been documented as a set of two volumes explained below:Volume I: Technical and Functional RequirementsVolume I of RFP intends to bring out all the details with respect to functional and technicalrequirements along with details on scope of work, implementation model, and non-functionalrequirements that KCoPS or its constituted committees or representatives deems necessary toshare with the potential bidders. The information set out in this volume has been broadlycategorized as Technical and Functional covering multiple aspects of the requirements.Volume II: Commercial and Bidding TermsVolume II of RFP purports to detail out all that may be needed by the potential bidders tounderstand the evaluation criteria, commercial terms and bid process details.Volume III – Contractual and Legal SpecificationsVolume III Contractual and Legal Specifications for the proposed engagement, outlines thecontractual, legal terms & conditions applicable for the proposed engagement.
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 8E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20113.0 Bidding Process Details3.1 Tentative Calendar of EventsS. No Information Details1. RFP reference No and Date No: CCTNS/3/CEO/KCoPS/2011-122. Non Refundable Tender Processing Fee As mentioned in e-Procurement portal3. EMD Rs. 57 Lakhs. (Rupees Sixty Lakhs only)4. Last date for submission of written queries forclarifications and date of pre-proposalconferencePlease refer to tender information inthe e-procurement portal.5. Release of response to clarifications TBD6. Last date (deadline) for receipt of proposals inresponse to RFP noticePlease refer to tender information inthe e-procurement portal.7. Place, Time and Date of opening of Technicalproposals received in response to the RFP noticePlease refer to tender information inthe e-procurement portal.8. Place, Time and Date of opening of Financialproposals received in response to the RFP noticeTBD9. Contact Person for queries IGP, PCW,Contact no. 080-2235387110. Addressee and all further communications: Police Computer Wing,MS Building, Gate 1, 7thFloor,Bangalore - 013.2 General Instruction to Bidders3.2.1 Availability of RFP DocumentsThe RFP can be downloaded from thehttps://www.eproc.karnataka.gov.in/eprocurement/regn/supplier_registration_terms.seam.The bidders are expected to examine all instructions, forms, terms, project requirements andother information in the RFP documents. Failure to furnish all information required as mentionedin the RFP documents or submission of a proposal not substantially responsive to the RFPdocuments in every respect will be at the bidders risk and may result in rejection of the proposaland forfeiture of the bid security.
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 9E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20113.2.2 Payment for RFP DocumentsThe RFP can be downloaded free of cost from https://eproc.karnataka.gov.in or from theKarnataka State Police Department website www.ksp.gov.in3.2.3 Pre-Bid ConferenceKCoPS or its constituted committees or representatives will host a Pre-Bid Conference. Thedate, time and venue of the conference will be available at https://eproc.karnataka.gov.in or fromthe Karnataka State Police Department website www.ksp.gov.in . The representatives of theinterested organizations may attend the pre-bid conference at their own cost. The purpose of theconference is to provide bidders with information regarding the RFP and the proposed solutionrequirements in reference to the particular RFP. It will also provide each bidder with anopportunity to seek clarifications regarding any aspect of the RFP and the project.3.2.4 Bidder Inquiries and KCoPS/SCRB ResponsesAll enquiries from the bidders relating to this RFP must be submitted in writing exclusively to thecontact person notified KCoPS or its constituted committees or representatives. The mode ofdelivering written questions would be through post, fax or email. In no event will KCoPS or itsconstituted committees or representatives be responsible for ensuring that bidders‟ inquirieshave been received by them.After the RFP is issued to the bidder, KCoPS or its constituted committees or representativesshall accept written questions/inquiries from the bidders. KCoPS or its constituted committees orrepresentatives will endeavour to provide a complete, accurate, and timely response to allquestions to all the bidders. However, KCoPS or its constituted committees or representativesmakes no representation or warranty as to the completeness or accuracy of any response, nordoes KCoPS or its constituted committees or representatives undertake to answer all the queriesthat have been posed by the bidders. All responses given KCoPS or its constituted committees orrepresentatives will be distributed to all the bidders. All email communications sent by bidders toKCoPS or its constituted committees or representatives must be copied (i.e.igppcw@ksp.gov.in)The queries should necessarily be submitted in the following format:S.NoBidding DocumentReference(s) (sectionnumber/ page)Content of RFPrequiring clarificationClarificationPoints of clarificationrequired3.2.5 Supplementary Information / Corrigendum / Amendment to the RFPa. If KCoPS or its constituted committees or representatives deem it appropriate to reviseany part of this RFP or to issue additional data to clarify an interpretation of the provisionsof this RFP, it may issue supplements to this RFP. Such supplemental information will be
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 10E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011communicated to all the bidders will also be made available fromhttps://eproc.karnataka.gov.in or from the Karnataka State Police Department websitewww.ksp.gov.in. Any such supplement shall be deemed to be incorporated by thisreference into this RFP.b. At any time prior to the deadline (or as extended by KSP) for submission of bids, KSP, forany reason, whether at its own initiative or in response to clarifications requested byprospective bidder, KSP may modify the RFP document by issuing amendment(s). Allbidders will be notified of such amendment(s) by publishing on the websites, and thesewill be binding on all the bidders.c. In order to allow bidders a reasonable time to take the amendment(s) into account inpreparing their bids, KSP, at its discretion, may extend the deadline for the submission ofbids.3.2.6 Proposal Preparation CostsThe bidder is responsible for all costs incurred in connection with participation in this process,including, but not limited to, costs incurred in conduct of informative and other diligence activities,participation in meetings/discussions/presentations, preparation of proposal, in providing anyadditional information required by KCoPS or its constituted committees or representatives tofacilitate the evaluation process, and in negotiating a definitive Service Agreement (MasterService Agreement provided in Volume III of this RFP and all such activities related to the bidprocess. This RFP does not commit KCoPS or its constituted committees or representatives toaward a contract or to engage in negotiations. Further, no reimbursable cost may be incurred inanticipation of award of the contract for implementation of the project.3.2.7 KCoPS /KSP/SCRB Right to terminate the Processa. KCoPS or its constituted committees or representatives make no commitments, explicitor implicit, that this process will result in a business transaction with anyone.b. This RFP does not constitute an offer by KCoPS or its constituted committees orrepresentatives. The bidder‟s participation in this process may result in KCoPS or itsconstituted committees or representatives selecting the bidder to engage in furtherdiscussions and negotiations towards execution of a contract. The commencement ofsuch negotiations does not, however, signify a commitment by KCoPS or its constitutedcommittees or representatives to execute a contract or to continue negotiations.3.2.8 Acceptance of part / whole bid / modification – Rights there ofKCoPS or its constituted committees or representatives reserves the right to accept or rejectwholly or partly bid offer, or modify the technical specifications / quantities / requirementsmentioned in this RFP including addition / deletion of any of the item or part thereof after pre-bid,without assigning any reason whatsoever. No correspondence in this regard shall be entertained.KCoPS or its constituted committees or representatives also reserves the unconditional right toplace order on wholly or partly bid quantity to successful bidder.
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 11E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20113.2.9 Earnest Money Deposit (EMD)a. Bidders shall submit, along with their Bids, EMD of Rupees 57 Lakhs only, in the form ofFollowing Methodsi. Instant Payments1. Credit Card2. Direct Debitii. Deferred Payments1. National Electronic Fund Transfer (NEFT)2. Over The Counter (OTC)Note:-For detail payment steps and any changes to the payment methods, bidders shouldrefer https://eproc.karnataka.gov.in and separate document on e-payment is attached along with the RFP.b. The bid security of all unsuccessful bidders would be refunded by KCoPS or itsconstituted committees or representatives within three months of the bidder being notifiedas being unsuccessful. The bid security, for the amount mentioned above, of successfulbidder would be returned upon submission of Performance Guarantee.c. The bid security amount is interest free and will be refundable to the unsuccessfulbidders without any accrued interest on it.d. The bid submitted without bid security, mentioned above, will be summarily rejected.e. The bid security may be forfeited:a. If a bidder withdraws its bid during the period of bid validityb. In case of a successful bidder, if the bidder fails to sign the contract inaccordance with terms and conditions3.2.10 Tender Processing Feesa. Bidders shall submit Tender processing Fees as mentioned in the e-procuerement in theform of following methods,i. Instant Payments1. Credit Card2. Direct Debitii. Deferred Payments1. National Electronic Fund Transfer (NEFT)2. Over The Counter (OTC)Note:-For detail payment steps and any changes to the payment methods, bidders shouldrefer https://eproc.karnataka.gov.in and separate document on e-payment is attached along with the RFP.3.2.11 Authentication of BidsThe original and all copies of the bid shall be uploaded by bidder or a person duly authorized tobind the Bidder to the Contract. Bidder should refer the https://eproc.karnataka.gov.in for detailprocess for registration; digital signature certificates and other document upload process relatedactivity.
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 12E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011a. General Conditions of Eligibility criteria are norms or a level of standard that must meetthe qualification requirements set by the GoK. Compliance with these standards isimportant for you to reach the end of the bidding process.b. Non-compliance can lead to disqualification of your bid at the end of the process.c. The bidder should enter a brief description or any additional information about yourcompliance with the eligibility criteria in the Remarks text boxes.d. The green checked status will indicate the completion of activity. The bidder shallensure green check status for all the activities in the bidding screen prior to submission ofbid.e. The set of certifications and documentation required for a bid will be listed in the tenderitself.f. Bidder should attach all the relevant documents and certificates during the submissionprocess.g. Bidder should ensure that all required documentation and certification is available in ascanned/electronic format.h. The bidder shall ensure encryption of document where required.3.2.12 Venue & Deadline for submission of proposalsProposals, in its complete form in all respects as specified in the RFP, must be submitted athttps://eproc.karnataka.gov.in. Bidders shall ensure the status of their bids as “Received”after submission of bids in the e-procurement portal.a. Last Date & Time of submission: As mentioned in the e-procurement portal.b. KCoPS or its constituted committees or representatives may, in exceptionalcircumstances and at its discretion, extend the deadline for submission of proposals byissuing an addendum or by intimating all bidders who have been provided the RFP, inwhich case all rights and obligations of KCoPS or its constituted committees orrepresentatives and the bidders previously subject to the original deadline willthereafter be subject to the deadline as extended3.2.13 Late BidsThe tender gets automatically locked after the last date and time for receipts of bids. Thee-procurement system will not allow late bids.3.3 Bid Submission InstructionsProposals must be direct, concise, and complete. KCoPS or its constituted committees orrepresentatives will evaluate bidder‟s proposal based on its clarity and the directness ofits response to the requirements of the project as outlined in this RFP.Bidders shall furnish the required information on their pre-qualification, technical andcommercial proposals and uploaded the same in E-proc e-tender portal of GOK. Anydeviations in format the tender will be liable for rejection.
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 13E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20113.3.1 Mode of Submissioni. Submission of bids shall be in accordance to the instructions given in the in E-procurement portal of GOK (https://eproc.karnataka.gov.in)ii. KCoPS or its constituted committees or representatives will not accept delivery ofproposal in any manner other than that specified in this volume. Proposal delivered inany other manner shall be treated as defective, invalid and rejected.iii. Technical proposal should not contain any commercial information.iv. The technical and commercial proposals should be uploaded along with a certifiedtrue copy of the corporate sanctions/approvals authorizing its authorizedrepresentative to sign/act/execute documents forming part of this proposal includingvarious RFP documents and binding contract, at the address and time as specified inthis RFP.v. If any bidder does not qualify in technical evaluation, the Commercial Proposal willnot be opened.vi. The proposals shall be valid for a period of Six (6) months from the date of opening ofthe proposals. A proposal valid for a shorter period may be rejected as non-responsive. On completion of the validity period, unless the bidder withdraws hisproposal in writing, it will be deemed to be valid until such time that the bidderformally (in writing) withdraws his proposal.vii. In exceptional circumstances, at its discretion, KCoPS or its constituted committeesor representatives may solicit the bidders consent for an extension of the validityperiod. The request and the responses thereto shall be made in writing or by fax oremail.viii. The commercial proposal (Price) shall be entered by the bidder in the final section ofthe tender as appearing in the e-procurement portal. Also the bidder shall scan andupload the copies of financial bid formats as specified in the RFP against eachfinancial bid slot provided in “Upload Bid Documents” section of the tender.Note:-The final consolidated commercial value shall be entered by bidder in thefinancial bid section. Bidders shall upload the scanned copy of the relevantAnnexure F – Pricing Summary as provided in the Volume-II of RFP document.3.3.2 Commercial Proposali. The Bidder is expected to price all the items and services proposed in the TechnicalProposal. KCoPS or its constituted committees or representatives may seekclarifications from the Bidder on the Technical Proposal. Any of the clarifications bythe Bidder on the technical proposal should not have any commercial implications.The Commercial Proposal uploaded by the Bidder should be inclusive of all the itemsin the technical proposal and should incorporate all the clarifications provided by theBidder on the technical proposal during the evaluation of the technical offer.ii. Unless expressly indicated in this RFP, bidder shall not include any technicalinformation regarding the services in the commercial proposal. Additional informationdirectly relevant to the scope of services provided in Volume I may be uploaded to
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 14E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011accompany the proposal. However, this information will not be considered forevaluation purposes. .iii. The Commercial Proposal must in the format provided in Annexure F - PricingSummary format. In case of discrepancy between the price mentioned in the e-procurement portal vis-à-vis price mentioned in annexure attached, KCoPS or itsconstituted committee shall consider the price beneficial to Government.iv. Correction of Errora. Bidders are advised to exercise adequate care in quoting the prices. No excusefor corrections in the quoted figures will be entertained after the commercialproposals are uploaded at E-procurement portal of GOK. All corrections, if any,should be initialled by the person uploading the proposal form before submission,failing which the figures for such items may not be considered.b. Arithmetic errors in proposals will be corrected as follows: In case of discrepancybetween the amounts mentioned in figures and in words, the amount in wordsshall govern. The amount stated in the proposal form, adjusted in accordancewith the above procedure, shall be considered as binding, unless it causes theoverall proposal price to rise, in which case the proposal price shall govern.v. Prices and Price Informationa. The Bidder shall quote a price for all the components, the services of the solutionto meet the requirements of KCoPS or its constituted committees orrepresentatives as listed in the Volume I of this RFP. All the prices will bein Indian Rupeesb. No adjustment of the price quoted in the Commercial Proposal shall be made onaccount of any variations in costs of labour and materials, currency exchangefluctuations with international currency or any other cost component affecting thetotal cost in fulfilling the obligations under the contractc. The price quoted in the Commercial Proposal shall be the only payment, payableby KCoPS or its constituted committees or representatives to the successfulBidder for completion of the contractual obligations by the successful Bidderunder the Contract, subject to the terms of payment specified as in the proposedcommercial bid or the one agreed between KCoPS or its constituted committeesor representatives and the Bidder after negotiations. The price would be inclusiveof all taxes, duties, charges and levies as applicable.d. The prices, once offered, must remain fixed and must not be subject toescalation for any reason whatsoever within the period of the validity of theproposal and the contract. A proposal uploaded with an adjustable pricequotation or conditional proposal may be rejected as non-responsive.e. Bidder should provide all prices, quantities as per the prescribed format given inAnnexure-F (Form 1 – Pricing Summary). Bidder should not leave any fieldblank. In case the field is not applicable, Bidder must indicate “0” (zero) in allsuch fields.f. The BOM suggested for the project shall be provided as part of the technicalproposal without mentioning the financial costs in the format provided inAnnexure B - Bill of Material. The costing shall be in the financial proposal. It is
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 15E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011emphasised here that the BOM in the technical proposal shall be the same asthat quoted in the commercial proposal. If any mismatch is found then thefollowing scenario would be applied –i. If BOM provided as part of the Technical Proposal is found to be morethan or equal to the BOM provided as part of the Financial Proposal,then the SI has to supply the BOM suggested as part of the TechnicalProposal at the total cost provided under the Financial Proposal.ii. If BOM provided as part of the Financial Proposal is found to be morethan the BOM provided as part of the Technical Proposal, then the SIhas to supply the BOM suggested as part of the Financial Proposal.g. All the tools and technologies proposed for the project should be provided as aseparate sheet in the format specified within Annexure J: Tools &Technologies Proposed for the Project.h. It is mandatory to provide break-up of all taxes, duties and levies whereverapplicable and/or payable. All the taxes of any nature whatsoever shall be borneby the Bidder including any additional taxes/levies due to change in tax rates.i. The bid amount shall be inclusive of packing, forwarding, transportation,insurance till Go Live, delivery charges and any other charges as applicable.j. All costs incurred due to delay of any sort, shall be borne by the Bidder.k. KCoPS or its constituted committees or representatives reserves the right to askthe Bidder to submit proof of payment against any of the taxes, duties, leviesindicated within specified time frames.3.3.3 Language of ProposalsThe proposal and all correspondence and documents shall be written and upload inEnglish. All proposals and accompanying documentation will become the property ofKCoPS or its constituted committees or representatives and will not be returned.3.3.4 Conditions Under which this RFP is issueda. This RFP is not an offer and is issued with no commitment. KCoPS or its constitutedcommittees or representatives reserve the right to withdraw the RFP and change orvary any part thereof at any stage. KCoPS or its constituted committees orrepresentatives also reserve the right to disqualify any bidder should it be sonecessary at any stage.b. Timing and sequence of events resulting from this RFP shall ultimately bedetermined by KSP/ KCoPS.c. No oral conversations or agreements with any official, agent, or employee of KCoPSor its constituted committees or representatives shall affect or modify any terms ofthis RFP and any alleged oral agreement or arrangement made by a bidder with anydepartment, agency, official or employee of KCoPS or its constituted committees orrepresentatives shall be superseded by the definitive agreement that results from thisRFP process. Oral communications by KCoPS or its constituted committees or
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 16E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011representatives to bidders shall not be considered binding on KSP/ KCoPS, nor shallany written materials provided by any person other than KSP/ KCoPS.d. Neither the bidder nor any of the bidder‟s representatives shall have any claimswhatsoever against KCoPS or its constituted committees or representatives or any oftheir respective officials, agents, or employees arising out of or relating to this RFP orthese procedures (other than those arising under a definitive service agreement withthe bidder in accordance with the terms thereof).e. Until the contract is awarded and during the currency of the contract, bidders shallnot, directly or indirectly, solicit any employee of KCoPS or its constituted committeesor representatives to leave KCoPS or its constituted committees or representatives orany other officials involved in this RFP process in order to accept employment withthe bidder, or any person acting in concert with the bidder, without prior writtenapproval of KSP/ KCoPS.3.3.5 Rights to the Content of the Proposala. All proposals and accompanying documentation of the Technical proposal willbecome the property of KCoPS or its constituted committees or representatives andwill not be returned after opening of the technical proposals. The commercialproposals that are not opened will be returned to the bidders. KCoPS or itsconstituted committees or representatives is not restricted in its rights to use ordisclose any or all of the information contained in the proposal and can do so withoutcompensation to the bidders. KCoPS or its constituted committees or representativesshall not be bound by any language in the proposal indicating the confidentiality ofthe proposal or any other restriction on its use or disclosure.3.3.6 Modification and Withdrawal of Proposalsa. No proposal may be withdrawn in the interval between the deadline for submission ofproposals and the expiration of the validity period specified by the bidder on theproposal form. Entire bid security may be forfeited if any of the bidders withdraw theirbid during the validity period.3.3.7 Non-Conforming ProposalsA proposal may be construed as a non-conforming proposal and ineligible for consideration:a. If it does not comply with the requirements of this RFP. Failure to comply with thetechnical requirements, and acknowledgment of receipt of amendments, are commoncauses for holding proposals non-conformingb. If a proposal appears to be “canned” presentations of promotional materials that donot follow the format requested in this RFP or do not appear to address the particularrequirements of the proposed solution, and any such bidders may also bedisqualified3.3.8 DisqualificationThe proposal is liable to be disqualified in the following cases or in case bidder fails tomeet the bidding requirements as indicated in this RFP:
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 17E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011a. Proposal not submitted/uploaded in accordance with the procedure and formatsprescribed in this document or treated as non-conforming proposal. Proposals in“Draft” status as appearing in e-procurement portal.b. During validity of the proposal, or its extended period, if any, the bidder increases hisquoted pricesc. The bidder qualifies the proposal with his own conditionsd. Proposal is received in incomplete forme. Proposal is not accompanied by all the requisite documentsf. If bidder provides quotation only for a part of the projectg. Information submitted in technical proposal is found to be misrepresented, incorrector false, accidentally, unwittingly or otherwise, at any time during the processingof the contract (no matter at what stage) or during the tenure of the contractincluding the extension period if anyh. Bidder tries to influence the proposal evaluation process byunlawful/corrupt/fraudulent means at any point of time during the bid processi. In case any one bidder submits multiple proposals or if common interests are foundin two or more bidders, the bidders are likely to be disqualified, unless additionalproposals/bidders are withdrawn upon notice immediatelyj. Bidder fails to deposit the Performance Bank Guarantee (PBG) or fails to enter into acontract within 15 working days of the date of notice of award of contract or withinsuch extended period, as may be specified by KSP/ KCoPSk. Bidders may specifically note that while evaluating the proposals, if it comes to KSP/KCoPS‟s knowledge expressly or implied, that some bidders may have colluded inany manner whatsoever or otherwise joined to form an alliance resulting in delayingthe processing of proposal then the bidders so involved are liable to be disqualifiedfor this contract as well as for a further period of three years from participation in anyof the tenders floated by KSP/ KCoPS3.3.9 Conflict of InterestSI shall furnish an affirmative statement as to the absence of, actual or potential conflict ofinterest on the part of the SI or any prospective subcontractor due to prior, current, orproposed contracts, engagements, or affiliations with NCRB/MHA or KSP. Additionally, suchdisclosure shall address any and all potential elements (time frame for service delivery,resource, financial or other) that would adversely impact the ability of the SI to complete therequirements as given in the RFP. Please use form given in for making declaration to thiseffect.3.3.10 Acknowledgement of Understanding of TermsBy submitting a proposal, each bidder shall be deemed to acknowledge that it has carefullyread all sections of this RFP, including all forms, schedules and annexure hereto, and hasfully informed itself as to all existing conditions and limitations.
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 18E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20113.4 Bid Opening and Evaluation Process3.4.1 Bid opening sessionsa. Total transparency will be observed while opening the proposals/bids.b. KCoPS or its constituted committees or representatives reserves the rights at alltimes to postpone or cancel a scheduled bid opening.c. The bids will be opened, in three stages namely Pre-qualification, Technical andCommercial.d. In the event of the specified date of bid opening being declared a holiday for KSP/KCoPS, the Bids shall be opened at the same time and location on the next workingday.e. During bid opening the payment of tendering processing fee and EMD are verified.Bids not conforming to such preliminary requirements will be prima facie rejected.3.4.2 Overall Evaluation Processa. A tiered evaluation procedure will be adopted for evaluation of proposals, with thepre-qualification evaluation being completed before technical evaluation and similarlyfor technically bids before opening of the commercial proposals.b. KCoPS or its constituted committees or representatives will review the pre-qualification bids to determine whether the bids are substantially responsive. Bidsthat are not substantially responsive will be disqualified. In the pre-qualificationevaluation process KCoPS or its constituted committees or representatives may seekinputs from their professional, external experts.c. KCoPS or its constituted committees or representatives will review the technical bidsof the short-listed bidders to determine whether the technical bids are substantiallyresponsive. Bids that are not substantially responsive will be disqualified. KCoPS orits constituted committees or representatives may seek inputs from their professional,external experts in the technical and commercial evaluation process.d. The KCoPS or its constituted committees or representatives shall assign technicalscore to the bidders based on the technical evaluation criteria. The bidders with atechnical score above the threshold as specified in the technical evaluation criteriashall technically qualify for the commercial evaluation stage.e. The commercial bids for the technically qualified bidders will then be opened andreviewed to determine whether the commercial bids are substantially responsive.3.4.3 Evaluation of Technical Proposalsa. The evaluation of the Technical bids will be carried out in the following manner:b. The bidders technical solution proposed in the bid document is evaluated as per therequirements specified in the RFP and adopting the evaluation criteria spelt out inthis RFP. The Bidders are required to submit all required documentation in support ofthe evaluation criteria specified (e.g. detailed project citations and completion
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 19E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011certificates, client contact information for verification, profiles of project resources andall others) as required for technical evaluation.c. Proposal Presentations: The Tender Committee constituted by the KCoPS or itsconstituted committees or representatives may invite each bidder to make apresentation to KCoPS or its constituted committees or representatives at a date,time and venue decided by KSP/ KCoPS. The purpose of such presentations wouldbe to allow the bidders to present their proposed solutions to the committee andorchestrate the key points in their proposals.d. The committee may seek oral clarifications from the bidders. The primary function ofclarifications in the evaluation process is to clarify ambiguities and uncertaintiesarising out of the evaluation of the bid documents. Oral clarifications provide theopportunity for the committee to state its requirements clearly and for the bidderto more clearly state its proposal. The committee may seek inputs from theirprofessional and technical experts in the evaluation process.e. Following will be the technical evaluation methodology: Each Technical Bid will be assigned a technical score out of a maximum of 100points. Only the bidders, who score above the minimum cut-off score in all of thesections AND score a total Technical score of 70 (seventy) or more, will qualifyfor the evaluation of their commercial bids. In addition, the bidders are alsorequired to score the minimum cut-off mark defined for each section, asexplained below. The commercial bids of bidders who do not qualify technically will not be opened.. The committee shall indicate to all the bidders the results of the technicalevaluation through a written communication. The technical scores of the bidderswill be announced prior to the opening of the financial bids. The technically short listed bidders will be informed of the date and venue of theopening of the commercial bids through a written communication.3.4.4 Pre-Qualification Criteria1. The invitation for bids is open to all entities registered in India who fulfilprequalification criteria as specified below2. In case of a consortium, the prequalification criteria have to be met by the lead/primebidder on its own. MoU / Letter of Association amongst Consortium members mustbe furnished with the Technical bid.3. In case of consortium, the prime bidder should be responsible for the followingactivities –a. Enhancement of the Police IT application software and Web Portal.b. Procurement and deployment of Hardware & Software at DC and Client Locations.c. Providing the following manpower at Data Centre & headquarters –i. Engagement Manager,ii. Manager (Operations)
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 20E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011iii. Database Administratoriv. System Administrator4. Bidders declared by KCoPS or its constituted committees or representatives to beineligible to participate for unsatisfactory past performance, corrupt, fraudulent or anyother unethical business practices shall not be eligible.5. Bidders declared by the KSP/ KCoPS Government as blacklisted will be ineligibleto participate in the bidding process.6. Breach of general or specific instructions for bidding, general and special conditionsof contract with KCoPS or its constituted committees or representatives or any of itsother client organizations during the past 5 years may make a firm ineligible toparticipate in EOI bidding process7. Bidders declared by the Karnataka Government/Central Government asblacklisted during the last 5 years will be ineligible to participate in the biddingprocess.8. KCoPS or its constituted committees or a representative reserves its right to subjectthe bidders to security clearances as it deems necessary.9. The participation is restricted to companies registered in India.The Bidder / Prime Bidder (in case of a consortium) for the KCoPS or its constitutedcommittees or representative‟s implementation should satisfy all of the criteria below:i. The Bidder should be an Information Technology System Integrator with aregistered office and operations in India. The company should be operational inIndia for at least the past five financial years as of the date of bid submission. ThePrime Bidder (System Integrator) will be a single legal entity.ii. The bidder must have an office in Bangalore or should furnish an undertaking thatthe same would be established within two months of signing the contract.iii. The Bidder (System Integrator), a single legal entity registered in India, should be aprofitable vendor for the last three years and must have an annual turnover of notless than INR 400 crores, in the field of IT Services related operations,including Software Development, IT consultancy, Facility Management for ITinfrastructure, Installation of LAN / WAN and Setting up of data centre, for thelast three financial years (as on the date of bid submission).iv. The Bidder (System Integrator) must have a proven track record of providing asuccessful „Turnkey Solution‟ for at least five (5) IT-projects1in the past 5 calendaryears from the date of submission of the bid At least one of the 5 quoted projectsshould be an integrated turnkey project of a value of INR 10 Crores or above inIndia including setting up and configuring the hardware (Servers, Desktop, NetworkClients) and implementing software solution including Operating Systems,Infrastructure Management Software, RDBMS, establishment of LAN / WANincluding Firewalls, IPS, PKI, etc. and providing life cycle support. Out of the INR 10Crores the software development and customization component should be at leastINR 5 Crores.v. The Bidder (System Integrator) must have a proven track record of implementing atleast two (2) e-Governance projects within the past 3 calendar years from the dateof submission of the bid, summing up to a value of INR 10 Crores or more of
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 21E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011which software development and customization component should not beless than INR 1 Crore.vi. The bidder must have prior experience of working on at least 1 SoftwareServices Project for Government of India, any of the state governments or PublicSector Units. The project must be worth at least Rs. 1 Crore.vii. The Bidder should have at least a staff of 500 trained and skilled manpower.Trained and skilled manpower will be those personnel who have at least a B.Tech /B .E., MCA or equivalent qualification. At least 50 of such personnel should havemore than 5 years of Software Development experience. An undertaking byauthorized person on the number of personnel in the Bidders organisation and asample of 25 CVs of the personnel on the rolls of the company shall be produced asan evidence.viii. The bidder (System Integrator) must have been assessed and certified for CMMiLevel 5. The certificate should be valid for at least a period of one year from thedate of submission of the bid.Notes:1. ‘IT-projects’ relates to projects involving IT Infrastructure procurement andcommissioning, IT Application Customization, Integration with legacy systems,Deployment and Maintenance2. ’e-Governance projects’ is defined as ‘deployment of IT systems for a government /public sector enterprises.3. ‘Software Services Project’ relates to projects involving development or deploymentof a IT application and Maintenance of the same.4. In respect of all of the above criterion, the respondent should have been directlyresponsible for the implementation of the projects and not just a member of aconsortium.5. For items such as Site Preparation, Data digitization/migration, Capacity building(Training personnel) and Handholding the bidder may work with apartner/consortium. The bidder, strictly, cannot sub-contract the core activitiesof CCTNS/POLICE IT implementation such as Hardware & IT infrastructureimplementation, Customization/Application Development and roll-out of thePOLICE IT/CCTNS application. However the bidder can subcontract non-coreactivities as mentioned above to companies fulfilling the following conditions.a. The sub-contractor must be ISO 9001 in IT services. (ISO 27001certification wherever relevant)b. The subcontractor should have been in Information Technology businessfor 5 yearsc. The subcontractor must have Service Tax registration no./PANno/Provident Fund Commissionerate no.d. The sub-contractor must have completed 5 projects for Government/PSUincluding one project preferably with the State Police Departmentinvolving implementation at Police Stations and Higher Offices.
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 22E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Consortium Criteria:The following are the requirements for a Consortium: The number of members in a consortium shall not be more than four (4).However, the SI shall be the prime bidder and shall be solely responsible forall implementation of the entire scope of the project; The bid should contain details of all the members of the consortium includingtheir legal status and specify their roles and responsibilities in the project; The members of the consortium shall enter into a Memorandum ofUnderstanding (MoU) for the purpose of submitting the proposal and thesame shall be submitted to KSP with the proposal; The prime bidder shall commit to hold an equity stake/interest of at least fiftyone (51%) during the tenure of the project; Lead member of the consortium shall independently fulfill the qualificationcriteria and as a signatory to the agreement be solely responsible for allobligations under the agreement.3.4.5 Pre-Qualification Requirements ProposalBidders are requested to submit their responses for the Pre-Qualification Requirements in five (5)parts, clearly labeled according to the following categories.Part I – Details of the Organizationa. This part must include a general background of the respondent organization(limited to 400 words) along with other details of the organization as per theformat provided in the RFP (Formats for the Pre-Qualification Response).Enclose the mandatory supporting documents listed in format provided in theRFP.b. The bidder must also provide the financial details of the organization (as performat provided in the RFP, Formats for the Pre-Qualification Response).Enclose the mandatory supporting documents listed in format provided in theRFP.c. Address of the Office and service delivery center in the Karnataka or alternativelyan undertaking that the same would be established in the State within twomonths of signing the contract.d. Self-Declaration to that effect that bidder has not been declared to be ineligible toparticipate in bidding during the last five financial years by any Karnataka /Central Government / Public Sector Unit for unsatisfactory past performance,breach of general / specific instructions, corrupt, fraudulent or any other unethicalbusiness practices.Part II – Relevant IT Project Experiencea. Respondents must provide details (client organization, nature / scope of the project,project value, etc.) of IT project experience in the areas relevant to the Police ITimplementation requirements, as per the format provided in the RFP (Formats for the
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 23E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Pre-Qualification Response). The projects mentioned here should match with the projectsquoted by the respondent in order to satisfy the qualification requirements. Enclose themandatory supporting documents listed in format provided in the RFP.Part III – Relevant e-Governance Project Experiencea. Respondents must provide details (client organization, nature / scope of the project, projectvalue, etc) of e-Governance project experience in the areas relevant to the Police ITimplementation requirements, as per the format provided in the RFP (Formats for the Pre-Qualification Response). The projects mentioned here should match with the projectsquoted by the respondent in order to satisfy the qualification requirements. Enclose themandatory supporting documents listed in format provided in the RFP.Part IV – Relevant Software Services Project Experiencea. Respondents must provide details (client organization, nature / scope of the project, Projectvalue) of Software Services project experience in the areas relevant to the Police ITimplementation requirements, as per the format provided in the RFP (Formats for the Pre-Qualification Response). The projects mentioned here should match with the projectsquoted by the respondent in order to satisfy the qualification requirements. Enclose themandatory supporting documents listed in format provided in the RFP.Part V – Proof of Fulltime IT Professionals in the Bidder’s Organizationa. The bidder must enclose certified copy by Statutory Auditor or Company Secretary of thebidder‟s organization with the number of full time IT professionals in the bidder‟sorganization.Part VI – Proof of Certificationb. Assessment and Certification of the required certification (CMMi Level 5).3.4.6 Technical Evaluation CriteriaThe bidders shall meet all the mandatory compliance criteria mentioned below. Failure inmeeting the mandatory compliance criteria will result in disqualification of the bidder.Mandatory ComplianceThe technical response must meet all the following mandatory compliance requirements. Failure to meetany of the following criteria will result in the disqualification of the technical bid response.1. Submission of Undertaking on Patent Rights in the format prescribed in this RFP2. Submission of Undertaking on Conflict of Interest in the format prescribed in this RFP3. Submission of Undertaking on Non-malicious Code Certificate in the format prescribed in thisRFP4. Submission of Undertaking on Pricing of Items of Technical Response in the formatprescribed in this RFP5. Submission of undertaking on Offline Functionality in the format prescribed in this RFP
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 24E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20116. Submission of undertaking on Provision of Required Storage Capacity in the formatprescribed in this RFP7. Submission of undertaking on Compliance and Sizing of Infrastructure in the formatprescribed in this RFP8. Submission of undertaking on Provision for Support for Software in the format prescribed inthis RFP9. Submission of undertaking on Service Level Compliance in the format prescribed in this RFP10. Submission of undertaking on Deliverables in the format prescribed in this RFP11. Submission of undertaking on Training for Users in the format prescribed in this RFP12. Submission of undertaking on Support to Certification in the format prescribed in this RFP13. Submission of undertaking on Exit Management and Transition in the format prescribed inthis RFP14. Submission of undertaking on Continuous Improvement in the format prescribed in this RFP15. Submission of undertaking on Personnel in the format prescribed in this RFP16. Submission of undertaking on Provision of Work Environment in the format prescribed in thisRFP17. Submission of undertaking on Changes to the Contract Clauses in the format prescribed inthis RFP18. The client side, server side, and network infrastructure proposed shall meet all thespecifications mentioned in this RFP. The bidder shall provide compliance matrix for each ofthe proposed components indicating compliance.19. Detailed logic of arriving at the Storage Capacity provided by the bidder and the details of thestorage configuration (usage space, number of FC and SATA disks with RAID levels, storageexpandability/capability in terms of maximum number of disks,).20. Submission of undertaking on OEM AuthorizationTechnical Evaluation Scoring Matrix:The following are the indicative technical scoring criteria.No Evaluation Criterion Max score Cut off score11 Previous Project Experience 35 25A Previous Software Services (design/development of solution)project experience in the chosen technology stack Profile (scope, duration, …) of the projects51The bidder should meet all the criteria including cut-off for each category failing which the biddershall be disqualified.
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 25E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011 Recency of the Projects Whether the project is completedB Previous project experience related to Site Preparation andInstallation and Commissioning of Client Side Infrastructurefor multi-site, geographically spread project locations Profile (scope, duration, …) of the projects Recency of the Projects Whether the project is completed5C Previous project experience related to Networking for multi-site, geographically spread project locations Profile (scope, duration, …) of the projects Recency of the Projects Whether the project is completed5D Previous project experience related to Setting up ofInfrastructure (Server, Storage,…) for a Data Center andDisaster Recovery Center Profile (scope, duration, …) of the projects Recency of the Projects Whether the project is completed5E Previous project experience in Data Migration / DataDigitization Profile (scope, duration, …) of the projects Recency of the Projects Whether the project is completed5F Previous project experience in implementing CapacityBuilding / Change Management Profile (scope, duration, …) of the project Recency of the Projects Whether the project is completed5G Previous project experience in Operations and Maintenanceof the project52 Detailed Methodology 15 10A Methodology for Data Migration/Data Digitization 5B Methodology for Change Management and Capacity Building 5
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 26E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011C Methodology for Exit ManagementThe following parameters will be examined for evaluation(indicative): Comprehensiveness and Completeness of the Plan Suitability of the plan to the KSP/ KCoPS ‟s requirements53 Proposed Team and Governance Structure 35 25A Proposed Governance Structure and Escalation Mechanism 5B Proposed team and profiles for CAS (State)-implementationand rollout, Configuration, Customization and Applicationdevelopment8C Proposed team and profiles for Capacity Building/Changemanagement5D Proposed team and profiles for Data Migration / DataDigitization2E Proposed team and profiles for Infrastructure setup (DataCentre establishment)6F Proposed team and profiles for Networking and relatedcomponents3H Proposed team and profiles for Domain Experts 3I Proposed team for Operations and Maintenance 34 Project Plan 15 10A Comprehensiveness of the project plan 3B Activities, sequencing, dependencies among activities 3C Resource planning, allocation andloading3E Proposed Status Reporting mechanism 3F Risk Management & Mitigation plan 3Total 100 703.4.7 Technical Proposal1. All the mandatory undertakings2. The technical proposal should address all the areas/ sections as specified by the RFPand should contain a detailed description of how the bidder will provide the requiredservices outlined in this RFP. It should articulate in detail, as to how the bidder‟sTechnical Solution meets the requirements specified in the RFP Volume I. The technicalproposal must not contain any pricing information. In submitting additional information,
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 27E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011please mark it as “supplementary” to the required response. If the bidder wishes topropose additional services (or enhanced levels of services) beyond the scope of thisRFP, the proposal must include a description of such services as a separate anddistinct attachment to the proposal.3. Previous Project Experience for all the criterion in the technical evaluation matrix in theformat provided in the RFP4. Proposed Methodology for Data Migration, Change Management / Capacity Building, andExit Management5. The Technical Proposal should address the following:Part I – General Bid Informationa. This part can include any general information of the bidder that the bidder would liketo provide about the background of the organization and the suitableness of thebidder‟s experience (project, people, organization, etc.) for the current project.Optionally, bidder may provide any suggestions that the bidder may want to renderwith respect to the approach adopted for the assignment in the light of their expertiseor experience from similar assignments.Part II – All Mandatory UndertakingsPart III – Technical Solutiona. Proposed Software Solution Stack in the format provided in the RFP.b. Proposed Client Side Infrastructure with the Bill of Materials and ComplianceStatement for each component as required as per the RFP. The client sideinfrastructure proposed shall meet all the specifications mentioned in this RFP. Thebidder shall provide compliance matrix for each of the proposed componentsindicating compliance.c. Proposed DC-DR Infrastructure with the Bill of Materials and Compliance Statementfor each component as required as per the RFP. The DC-DR infrastructure proposedshall meet all the specifications mentioned in this RFP. The bidder shall providecompliance matrix for each of the proposed components indicating compliance.d. iv. Detailed logic of arriving at the Storage Capacity provided by the bidder and thedetails of the storage configuration (usage space, number of FC and SATA disks withRAID levels, storage expandability/capability in terms of maximum number of disks,).e. v. Deployment Architecture of the components on the proposed infrastructurePart IV – Previous Project ExperiencePrevious Software Services (design/development of solution) project experience in the chosentechnology stack.a. Summary Table of the Projects quoted by the bidder to be considered as relevantexperience. The summary table shall contain the project name, client name, value ofthe project, project start date, project end date brief description of the scope of theproject, and technology stack used for the project.b. The details of the project should be provided as per the format given in the RFP.c. Previous project experience related to Site Preparation and Installation andCommissioning of Client Side Infrastructure for multi-site, geographically spreadproject locations.
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 28E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20111. Summary Table of the Projects quoted by the bidder to be considered as relevantexperience. The summary table shall contain the project name, client name,value of the project, project start date, project end date and brief description ofthe scope of the project.2. The details of the project should be provided as per the format given in the RFP.3. Previous project experience related to Co-ordination and Management ofNetworking Operations for distributed multi-site network .4. Summary Table of the Projects quoted by the bidder to be considered as relevantexperience. The summary table shall contain the project name, client name,value of the project, project start date, project end date and brief description ofthe scope of the project.5. The details of the project should be provided as per the format given in the RFP.d. Previous project experience related to Setting up of Infrastructure (Server,Storage,…) for a Data Center and Disaster Recovery Center1. Summary Table of the Projects quoted by the bidder to be considered asrelevant experience. The summary table shall contain the project name,client name, value of the project, project start date, project end date andbrief description of the scope of the project.2. The details of the project should be provided as per the format given in theRFP.e. Previous project experience in Data Migration / Data Digitization1. Summary Table of the Projects quoted by the bidder to be considered asrelevant experience. The summary table shall contain the project name,client name, value of the project, project start date, project end date andbrief description of the scope of the project.2. The details of the project should be provided as per the format given in theRFP.f. Previous project experience in implementing Capacity Building / ChangeManagement1. Summary Table of the Projects quoted by the bidder to be considered asrelevant experience. The summary table shall contain the project name,client name, value of the project, project start date, project end date andbrief description of the scope of the project.2. The details of the project should be provided as per the format given in theRFP.g. Previous IT Project Implementation Experience within the State1. Summary Table of the Projects quoted by the bidder to be considered asrelevant experience. The summary table shall contain the project name,clientPart V – Project Methodologya. Methodology for Implementation and roll-out of Large Scale Projects of similar nature.Limit the methodology to not more than 2 pages.b. Methodology for Data Migration. Limit the methodology to not more than 2 pages.c. Methodology for Change Management and Capacity Building. Limit the methodology tonot more than 2 pages.
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 29E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011d. Methodology for Providing Operations and Maintenance Services to meet the servicelevels. Limit the methodology to not more than 5 pages.e. Methodology for Helpdesk Support to meet the service levels. Limit the methodology tonot more than 2 pages.f. Methodology for Exit Management. Limit the methodology to not more than 2 pages.Part VI – Proposed Team and Governance Structurea. Proposed Overall Governance Structure, Program Management Team of the Project andEscalation Mechanism.b. Overall Governance Structurec. Program Management Team Structure and Rolesd. Escalation Mechanisme. Profiles of Key members of Program Management Team in the given formatf. Proposed team and profiles for CAS (center)- Configuration, Customization andApplication developmenti. Overall Team Structure and Sizeii. Profile of Engagement Manager in the given formatiii. Profiles of Devlopment and CAS(State) Implementation team in the given format.The team profiles shall comprise of the following key positions:1) Software Development team Lead2) Development Module Lead3) IT Infrastructure Specialist4) SQA Lead5) Business Analysts6) Information Security Specialistsiv. Profiles of Operations Management Team in the given format. The profiles teamprofiles shall comprise of the following key positions:1) Manager – Operations2) Project Coordinator3) Physical Infrastructure Specialist4) System Administrator5) Database Administratorv. Profiles of Change Management and Training Management in the given format.The profiles team profiles shall comprise of the following key positions:1) Change Manager2) Training ManagerPart VII – Proposed Project Plana. Detailed Project Plan covering all the bundle of services with activities, sequencingand inter-dependenciesb. Resource planning, allocation and loadingc. Proposed Status Reporting mechanismd. Risk Management & Mitigation plane. List of Deliverables with timelinesPart VIII – Datasheets of the proposed solution (software and hardware) components, whererequired
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 30E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Part IX – Optional Supplementary Information Overview of the proposed solution that meets the requirements specified in the RFP Overall proposed Solution, technology, and deployment architecture Security architecture Integration Architecture Network architecture Details of the Solution as per the format provided in the RFP Bill of material of all the components (i.e. software, hardware, etc.) as per the formatsprovided in the RFP Approach & methodology for project development and implementation including theproject plan Overall Governance Structure and Escalation Mechanism Project team structure, size, capability and deployment plan (Total Staffing planincluding numbers) Training and Communication Strategy for key stakeholders of the project Key Deliverables (along with example deliverables, where possible) Project Management, reporting and review methodology Strategy for conducting Operations & Maintenance Risk Management approach and plan Certification from the OEMs on the Infrastructure proposed by bidder Bidder‟s experience in all the project related areas as highlighted in Bid evaluationcriteria3.4.8 Evaluation of Commercial Bids1. The Commercial Bids of only the technically qualified bidders will be opened for evaluation.2. Since the payments to the SI will made over a period of over three years (a minimum of12 months for the Implementation Phase – and maintenance of existing infrastructure– followed by two years for Operations and Maintenance Services), the DCF method willbe used to compare different payment terms, including advance payments and progressivestage payments to the SIs so as to bring them to a common denomination for determininglowest bidder.3. The KSP/ KCoPS will evaluate the offers received by adopting Discounted Cash Flow (DCF)method with a discounting rate in consonance with the existing government borrowing rate.The DCF is defined in the Glossary of Management and Accounting Terms, published by theInstitute of Cost and Works Accountants of India. DCF method would be used for evaluationof bids. The bid with the lowest Net Present Value (NPV) determined using the DCF methodwill be selected.
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 31E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20114. Detailed modalities for applying DCF technique are as below: Net Present Value (NPV) method will be used for evaluation of the CommercialOffer. The Net Present Value of a contract is equal to the sum of the presentvalues of all the cash flows associated with it. The formula for calculating NPV ofa Commercial Offer is illustrated in Para (6) below. Discounting rate to be used under the method is to be the Government of India‟slending rate on loans given to KSP/ KCoPS Governments. These rates arenotified by Budget Division of Ministry of Finance annually. The latest one isMinistry of Finance OM No F5(3) PD/2008 dated 30 October 2008 (as per whichthe borrowing rate is 9%). The KSP/ KCoPS will evaluate the offers received byadopting Discounted Cash Flow (NPV) method with a discounting rate of 9%. NPV will be calculated on the annual cash outflows. Standard software for example „Excel‟, „Lotus 1-2-3‟ or any other spread sheet,which comes preloaded as part of a personal computer will be used for NPVanalysis. The blended person month cost for 300 person months will be considered in thecash flows in the first year The NPV will be calculated using the formula below:NPV = C0 + C1/(1+r)1+ C2/(1+r)2Where,i. C0 ... C5 are the yearly cash outflows as illustrated belowii. C0 is the Sum of the below componentsiii. Sub-total for Services Provided During Implementation Phase(Sum of items 1 – 8, refer to Pricing Summary Sheet)iv. Blended Person Month Cost for 300 Person Months (refer toPricing Summary Sheet)v. C1 is Cost of Operations and Maintenance Services for the 1styear after “Go-Live”vi. C2 is Cost of Operations and Maintenance Services for the 2ndyear after “Go-Live”vii. r is the annual discounting rate as specified in Para (2) aboveThe bidder achieving the lowest NPV cost (L1) will be invited for negotiations for awardingthe contract. In case of a tie where two or more bidders have achieved the same lowestNPV cost (L1), the bidder with the higher technical score will be invited first fornegotiations for awarding the contract. NPV formula is only for calculation of L1 bid, thepayments will be made as per actual usage based upon the rates and amounts quoted inthe commercial proposal.
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 32E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20113.5 DEVIATIONS AND EXCLUSIONSThe bidder shall provide deviations and exclusions, if any, from the defined scope of proposedPolice IT implementation Solution in the format provided in Annexure-G: Format for Statement ofDeviation(s) from Prescribed Requirements. Here it should be noted that any deviation orexclusion unacceptable to the department would lead to the disqualification of the bidder from thetendering process.3.6 OEM certification and commitmentThe SI has to ensure that it has a back to back arrangement with the Original EquipmentManufacturer (OEM) of the software and hardware suggested by it as part of the technicalsolution. This support should be provided in a form of a letter from the OEMs stating therelationship with the SI and the guarantee that the OEM will provide support in case the SI isunable to do so. OEMs should also certify the adequacy of the hardware and the software to therequirements mentioned in this RFP. Please refer to, Annexure-H: Letters from OEMs on theletterhead of the OEM, for the draft letter which needs to be signed by each OEM whose productis being suggested by the SI.4. Award of Contract4.1 Award CriteriaKCoPS or its constituted committees or representatives will award the Contract to thesuccessful bidder whose proposal has been determined to be substantially responsiveand has been determined as the best value proposal.4.2 KSP/ KCoPS’s Right to Accept Any Proposal and To Reject Any or AllProposalsKSP/ KCoPS reserves the right to accept or reject any proposal, and to annul thetendering process and reject all proposals at any time prior to award of contract, withoutthereby incurring any liability to the affected bidder or bidders or any obligation to informthe affected bidder or bidders of the grounds for KSP/ KCoPSs action.4.3 Notification of AwardPrior to the expiration of the validity period, KCoPS or its constituted committees orrepresentatives will notify the successful bidder in writing or by fax or email, to beconfirmed in writing by letter, that its proposal has been accepted. The notification ofaward will constitute the formation of the contract. Upon the successful biddersfurnishing of performance bank guarantee, KCoPS or its constituted committees orrepresentatives will promptly notify each unsuccessful bidder and return their BidSecurity.
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 33E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20114.4 Contract Finalization and AwardThe KCoPS or its constituted committees or representatives shall reserve the right tonegotiate with the bidder(s) whose proposal has been ranked best value bid on the basisof Technical and Commercial Evaluation to the proposed Project. If it is unable to finalizethe contract with the bidder ranked first due to any reason, the KCoPS or its constitutedcommittees or representatives may proceed to and negotiate with the next ranked bidder,and so on as per General Financial Rules (GFR) until a contract is awarded. KCoPS orits constituted committees or representatives reserves the right to present a contract tothe bidder selected for negotiations. A contract will be awarded to the responsible,responsive bidder whose proposal conforms to the RFP and is, in the opinion of the KSP/KCoPS, the most advantageous and represents the best value to the proposed project,price and other factors considered. Evaluations will be based on the proposals, and anyadditional information requested by the KSP/ KCoPS. Proposed project will involve thepayment for the contract based on not only successful delivery of the solution but also onthe success of the project after “Go-live”.4.5 Signing of ContractAt the same time as KCoPS or its constituted committees or representatives notifies thesuccessful bidder that its proposal has been accepted, KCoPS or its constitutedcommittees or representatives shall enter into a separate contract, incorporating allagreements (to be discussed and agreed upon separately) between KCoPS or itsconstituted committees or representatives and the successful bidder.KCoPS or its constituted committees or representatives shall have the right to annul theaward in case there is a delay of more than 30 days in signing of contract, for reasonsattributable to the successful bidder.4.6 Failure to agree with the Terms and Conditions of the RFPFailure of the successful bidder to agree with the Terms & Conditions of the RFP shallconstitute sufficient grounds for the annulment of the award, in which event KSP/ KCoPSmay award the contract to the next best value bidder as per section 6.1.4 in this RFP orcall for new proposals or invoke the PBG.4.7 Purchaser’s right to Vary Quantities at Time of AwardThe Purchaser reserves the right at the time of Contract award to increase or decrease, by thepercentage(s) indicated in the Scope of Work, any of the following:i. the quantity of substantially identical Subsystems; orii. the quantity of individual hardware, software, related equipment, networking equipments,materials, products, and other goods components of the Information System; oriii. The quantity of Installation or other Services to be performed, from that originallyspecified in the Technical Requirements, without any change in unit prices or other termsand conditions.
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 34E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20114.8 Warranty & MaintenanceBidder shall also provide complete maintenance support for all the proposed Police IT-CCTNS Solution components as outlined in this RFP for a minimum of Thirty Six monthsfrom the date of go-live i.e. “Go-Live” + ‟24 months‟ .The successful bidder shall provide a comprehensive warranty for duration of „36‟months, commencing from the date when the system goes “live” i.e. („Go-Live‟ + „24‟months).During the warranty period, the bidder shall warrant that the goods supplied under thecontract are new, unused, of the latest release version/ models at the time of delivery andincorporate all recent improvements in design and materials, unless provided otherwisein the contract. The bidder further warrants that the goods supplied under this contractshall have no defects arising from design, materials or workmanship.KCoPs shall promptly notify the successful bidder in writing of any claims arising underthis warranty. Upon receipt of such notice, the bidder shall, within the warranty period andwith all reasonable speed, repair or replace the defective systems, without costs to theIGP and within the time specified and acceptable to the KCoPS.If the successful bidder, having been notified, fails to remedy the defect(s) within theperiod specified in the contract, KCoPSmay proceed to take such reasonable remedialaction as may be necessary, at the successful bidder‟s risk and expense and withoutprejudice to any other rights, which KCoPSmay have against the bidder under thecontract.During the comprehensive warranty period, the successful bidder will provide allproduct(s) and documentation updates, patches/ fixes, and version upgrades within 15days of their availability and should carry out installation and make operational the sameat no additional cost to KCoPS.The successful bidder hereby warrants IGP that:The proposed Police IT Solution represents a complete, integrated solution meeting allthe requirements as outlined in the RFP and further amendments if any, and provides thefunctionality and performance, as per the terms and conditions specified in the contract.The proposed Police IT Solution will achieve parameters delineated in the technicalspecification/ requirement and shall be appropriately integrated to meet the proposedPolice IT Project requirements.The successful bidder will be responsible for warranty services from subcontracted thirdparty producers or licensers of products included in the systems.The successful bidder undertakes to ensure the maintenance of the acceptancecriterion/standards in respect of the systems during the warranty period.
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 35E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20115. Payment Terms and Schedule5.1 Performance Bank Guarantee A PBG of 10% of value of the contract would be furnished by the bidder in the form ofa Bank Guarantee as per the format provided in this RFP from Indian Public SectorBanks or Private Sector Banks authorized by the Government to conductGovernment transaction. At present HDFC Bank, ICICI Bank and AXIS Bank are theonly three private sector banks authorized by the Government. Details of the bankare to be furnished in the commercial offer. The PBG should be furnished within 15 calendar days from the signing of thecontract and should be valid for entire term of the contract. KSP/ KCoPS may forfeit the Performance Guarantee for any failure on part of Bidderto complete its obligations under the Agreement. The Performance Guarantee shall be returned to the Bidder within 30 days of thedate of successful discharge of all contractual obligations at the end of the period ofthe Agreement by the KSP/ KCoPS In the event of any amendments to Agreement, the Bidder shall within 15 days ofreceipt of such amendment furnish the amendment to the Performance Guarantee asrequired. An unconditional and irrevocable Performance Bank Guarantee (PBG) from ascheduled commercial bank, acceptable to Inspector General of Police, ComputerWing, in the format prescribed in Annexure-I: Performance Bank Guarantee(PBG), payable on demand, for the due performance and fulfilment of the contract bythe bidder5.2 Liquidated DamagesIn the event of the Bidders failure to submit the Bonds, Guarantees and Documents andsupply the solution / equipment as per schedule specified in this RFP, KSP/ KCoPS mayat its discretion withhold any payment until the completion of the contract. KSP/ KCoPSmay also deduct from the Bidder as agreed, liquidated damages to the sum of 0.5% ofthe contract price of the delayed/undelivered services (as detailed in Volume I of thisRFP) for every week of delay or part of a week, subject to the maximum value of theLiquidated Damages being not more than 10% of the value of delayed services. This right
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 36E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011to claim any liquidated damages shall be without prejudice to other rights and remediesavailable to KSP/ KCoPS under the contract and law.5.3 Payment Schedules and MilestonesThe successful bidder will sign a Service Level Agreement (SLA) with KCoPS or itsconstituted committees or representatives covering all the required services.The payment schedule and milestones are divided into two phases:A) Implementation PhaseB) Operations and Maintenance PhaseMilestones and Payment Schedules for Implementation PhaseS. No. Payment Milestones for the Implementation phase % Payment1. M1: Advance No payments2. M2: Pre – Go Live Readiness1in the Pilot Districts 10% of CAPEX3. M3: Go-Live2in the Pilot Districts 15% of CAPEX4. M4: Pre – Go Live Readiness1in the Final Rollout PhaseDistricts20% of CAPEX5. M5: Go-Live2in the Final Rollout Phase Districts 30% of CAPEX6. M9: Go-Live2in all the remaining Police Stations / Higher Offices 10% of CAPEX7. M10: Successful integration with CAS (Center) andsuccessful transfer of the data for three months insuccession15% of CAPEX1. Pre – Go Live Readiness of Districts under Phase requires Completion and Acceptance of thefollowing activities in at least 50% of the Police Stations / Higher Offices in each of the Districtstargeted under the Phase Data Migration / Digitization Capacity Building Program covering the targeted personnel Change Management Initiatives covering the targeted personnel Site Preparation Delivery and Commissioning of Client Side Infrastructure Networking2. Go-Live in the Phase requires Completion and Acceptance of the following activities in at least85% of the Police Stations / Higher Offices in each of the Districts targeted under the Phase
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 37E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011 Data Migration / Digitization Capacity Building Program covering the targeted personnel Change Management Initiatives covering the targeted personnel Site Preparation Delivery and Commissioning of Client Side Infrastructure Networking Commission of the Configured, Customized, and Extended CAS (State) The PS / HO have completely migrated to the new application and the police station andthe higher offices‟ personnel are successfully conducting the intended functions throughthe applicationThe above payments are subject to meeting of SLA’s failing which the appropriatedeductions as mentioned in the SLA section of Volume- IIl of this RFP5.4 Milestones and payment Schedules for Operations and Maintenance PhaseThe operations and maintenance phase is for a period of 24 months post Go-Live. Thelump-sum cost quoted for the Operations and Maintenance Phase for each year will bedivided into 2 equated instalments and made as 2 equal payments upon satisfactorilyadhering to the SLAs. The payments during the Operations and Maintenance Phase willbe made at the end of every six months after the delivery of the services uponsatisfactorily adhering to the SLAs defined in the volume 1 of this RFP. The successfulbidder will be required to submit a compliance report at the end of every month and aconsolidated compliance report at the end of 6 months based on which these paymentswould be made.
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 38E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Annexure -AFormats for Response – Pre-Qualification Bida. Organizational DetailsDetails of the OrganizationNameNature of the legal status in IndiaNature of business in IndiaDate of IncorporationDate of Commencement of BusinessAddress of the HeadquartersAddress of the Registered Office in IndiaOther Relevant InformationMandatory Supporting Documents:a) Certificate of Incorporation from Registrar Of Companies( ROC)b) Relevant sections of Memorandum of Association of the company or filings to the stock exchangesto indicate the nature of business of the companyb. Financial Strength DetailsFinancial InformationFY 2008-09 FY 2009-10 FY 2010-11Revenue (in INR crores)Profit Before Tax (in INR crores)Other Relevant InformationMandatory Supporting Documents:a) Auditor Certified financial statements for the Last three financial years; 2008-09, 2009-10, and2010-11 (Please include only the sections on P&L, revenue and the assets, not the entirebalance sheet.)
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 39E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011c. Project ExperienceRelevant IT project experience(provide no more than 5 projects in the last 5 years)General InformationName of the projectClient for which the project was executedName and contact details of the clientProject DetailsDescription of the projectScope of servicesService levels being offered/ Quality ofservice (QOS)Technologies usedOutcomes of the projectOther DetailsTotal cost of the projectTotal cost of the services provided by therespondentDuration of the project (no. of months, startdate, completion date, current status)Other Relevant InformationMandatory Supporting Documents:a) Letter from the client to indicate the successful completion of the projectsProject Capability DemonstrationComplete details of the scope of the project shall be provided to indicate the relevance to thepre-qualification criterion (which is part of minimum qualification criteria).These capabilities may be spread over the five projects (which are part of minimum qualificationcriteria) and not essentially in this project alone.
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 40E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011d. Relevant e-governance Project ExperienceRelevant e-Governance project experience(provide no more than 2 projects in the last 5 years)General InformationName of the projectClient for which the project was executedName and contact details of the clientProject DetailsDescription of the projectScope of servicesService levels being offered/ Quality ofservice (QOS)Technologies usedOutcomes of the projectOther DetailsTotal cost of the projectTotal cost of the services provided by therespondentPlace (town, state) where the project wasexecuted (deployment, operations andmaintenance)Duration of the project (no. of months, startdate, completion date, current status)Other Relevant InformationMandatory Supporting Documents:a. Letter from the client to indicate the successful completion of the projectsb. b) Letter from the client to indicate the successful completion of the projects (setting upsoftware, hardware and network infrastructure and building and deploying theapplication)c. c) Copies of the CMMi level 3 assessments.Project Capability DemonstrationComplete details of the scope of the project shall be provided to indicate the relevance to thepre-qualification criterion (which are part of minimum qualification criteria)
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 41E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Relevant e-Governance project experience(provide no more than 2 projects in the last 5 years)Following are the capabilities essential for the project. These capabilities may be spread overthe 2 projects (which are part of minimum qualification criteria) and not essentially in this projectalone. However, demonstration of these capabilities is compulsory. Respondents are required toprovide information substantiating their qualification related to the any/ all of the capabilities. Thecapabilities are:1. Online Portal Applications using SOA/Web Services with Service Orchestration –Software Architecture, Design, Development, and Maintenance:Should have demonstrated this in multiple large-scale projectsShould have implemented in situations requiring high availability, security and scalabilityShould have demonstrated capabilities to meet and exceed performance levels and servicelevels2. System Integration:Should have demonstrated ability to deliver turnkey projects successfully from design throughdeploymentShould have a demonstrated ability to integrate with legacy systems as well as other newsoftware systemsShould have demonstrated experience in installation, commissioning and provisioning ofhardware, software, network in Data Centre environments3. Project and Program Management:Should have extensive experience in large scale project and program managementShould have experience handling multiple stakeholders and locationsShould have extensive experience in implementing and supporting projects for users in multiplelocations.4. Financial Strength:Should have financial capability to mobilize resources for large multi-year e-governance projects5. Capacity Building and Change Management, Awareness and Promotion:Should have demonstrated capability in conducting capacity building and change managementprograms for government stakeholdersShould have demonstrated capability in conducting promotion and awareness campaigns foruser communities
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 42E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011e. Relevant Software Services Project ExperienceRelevant IT project experience(provide no more than 1 project in the last 5 years)General InformationName of the projectClient for which the project was executedName and contact details of the clientProject DetailsDescription of the projectScope of servicesService levels being offered/ Quality ofservice (QOS)Technologies usedOutcomes of the projectOther DetailsTotal cost of the projectTotal cost of the services provided by therespondentDuration of the project (no. of months, startdate, completion date, current status)Other Relevant InformationMandatory Supporting Documents:a) Letter from the client to indicate the successful completion of the projectsProject Capability DemonstrationComplete details of the scope of the project shall be provided to indicate the relevance to thepre-qualification criterion (which are part of minimum qualification criteria)
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 43E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Formats for Response - Technical BidProfiles of Previous Project ExperienceRelevant Project experience(Provide no more than 3 projects in the last 5 years)General InformationName of the projectClient for which the project was executedName and contact details of the clientProject DetailsDescription of the projectScope of servicesService levels being offered/ Quality ofservice (QOS)Technologies usedOutcomes of the projectOther DetailsTotal cost of the projectTotal cost of the services provided by therespondentDuration of the project (no. of months, startdate, completion date, current status)Other Relevant InformationMandatory Supporting Documents:a) Letter from the client to indicate the successful completion of the projectsProject Capability DemonstrationPlease provide complete details regarding the scope of the project to indicate the relevance tothe requested technical evaluation criterion.
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 44E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Annexure-B:Bill of Material Solution Information – H/W SolutionThe belowlist isindicativeonlyProposed Solution2(Provide theProduct Name or fillCustom Built, incase of a newdevelopment)Version &Year ofReleaseOEMFeatures&FunctionalitiesO&M Support(Warranty/ATS/… as requiredas per RFP)Provided ByReference in theSubmittedProposal (Pleaseprovide pagenumber/section-number/volume)Police ITWebserverApplicationServerDatabaseOperatingSystemOthersReportingEngineEmail/MessagingSearchEnginePortalServerWorkflowEngineRulesEngineDirectoryServicesDMS/CMS2The solution sought here is for enhancing the current Police IT application system.The bidders have to size the requirements and propose only additional tools required to meet the functional,technical and service level requirements of the RFP which fit with the current technology being used. It isfurther possible that the bidder may find a component from the above list as not a requirement for thesolution, since the above list is indicative only. In case any of the item is not provided, the SI may indicateN/A in the corresponding cells
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 45E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011The belowlist isindicativeonlyProposed Solution2(Provide theProduct Name or fillCustom Built, incase of a newdevelopment)Version &Year ofReleaseOEMFeatures&FunctionalitiesO&M Support(Warranty/ATS/… as requiredas per RFP)Provided ByReference in theSubmittedProposal (Pleaseprovide pagenumber/section-number/volume)SecurityIdentityManagementAuditETLAny OtherProposedPolice ITOfflineSolutionSynchronizationSolutionApplicationContainerDatabaseOthersOperatingSystem (Incase thesuggestedsolutionwill need aparticularkind of O/Son theclientmachine)Any OtherProposedTechnicalEnvironment
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 46E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011The belowlist isindicativeonlyProposed Solution2(Provide theProduct Name or fillCustom Built, incase of a newdevelopment)Version &Year ofReleaseOEMFeatures&FunctionalitiesO&M Support(Warranty/ATS/… as requiredas per RFP)Provided ByReference in theSubmittedProposal (Pleaseprovide pagenumber/section-number/volume)ProjectManagementInformation System(PMIS)Pleaseprovidethe list ofservicesofferedas part ofthe PMISsolutionConfigurationManagementIssueTrackerAny OtherProposedInfrastructureServices(atDC/DR)EMSPleaseprovidethe list ofservicesofferedas part ofthe EMSsolutionLoadBalancersBackupSoftwareHelpdeskAntivirusSANManagementSoftware
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 47E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011The belowlist isindicativeonlyProposed Solution2(Provide theProduct Name or fillCustom Built, incase of a newdevelopment)Version &Year ofReleaseOEMFeatures&FunctionalitiesO&M Support(Warranty/ATS/… as requiredas per RFP)Provided ByReference in theSubmittedProposal (Pleaseprovide pagenumber/section-number/volume)Any OtherProposedAt ClientLocationsPCsPrintersL2ManagedSwitchNetworkingEquipmentsUPSSystemsUPSBatteries
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 48E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Bill of Material – Software SolutionThe belowlist isindicativeonly3ProposedSolution(Provide theProduct Nameor fill CustomBuilt, in caseof a newdevelopment)4Unit ofMeasurementNumber ofLicenses(DevelopmentEnvironment)5Number ofLicenses(UAT)4NumberofLicenses(Training)4Number ofLicenses(DataCenter -Production)4NumberofLicenses(DR Site)4CAS(State)SolutionWebserverApplicationServerDatabaseOperatingSystemOthersReportingEngineEmail/MessagingSearchEnginePortalServerWorkflowEngineRulesEngineDirectory3In case the number of licenses offered are different for each of the services within the solution (ex, multiple serviceswithin EMS are provisioned with different licenses), please insert rows under the solution head and provide theinformation4The solution sought here is for enhancing the current Police IT application system. The bidders have tosize the requirements and propose only additional tools required to meet the functional, technical andservice level requirements of the RFP which fit with the current technology being used. It is further possiblethat the bidder may find a component from the above list as not a requirement for the solution, since theabove list is indicative only. In case any of the item is not provided, the SI may indicate N/A in thecorresponding cells5Please indicate N/A where not applicable. Please indicate N/L where there is no license requirement
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 49E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011The belowlist isindicativeonly3ProposedSolution(Provide theProduct Nameor fill CustomBuilt, in caseof a newdevelopment)4Unit ofMeasurementNumber ofLicenses(DevelopmentEnvironment)5Number ofLicenses(UAT)4NumberofLicenses(Training)4Number ofLicenses(DataCenter -Production)4NumberofLicenses(DR Site)4ServicesDMS/CMSSecurityIdentityManagementAuditETLAny OtherProposedCAS(State)OfflineSolutionSynchronizationSolutionApplicationContainerDatabaseOthersOperatingSystem (Incase thesuggestedsolutionwill need aparticularkind of O/Son theclientmachine)Any OtherProposed
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 50E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011The belowlist isindicativeonly3ProposedSolution(Provide theProduct Nameor fill CustomBuilt, in caseof a newdevelopment)4Unit ofMeasurementNumber ofLicenses(DevelopmentEnvironment)5Number ofLicenses(UAT)4NumberofLicenses(Training)4Number ofLicenses(DataCenter -Production)4NumberofLicenses(DR Site)4TechnicalEnvironment atSCRBProjectManagementInformationSystemConfigurationManagementIssueTrackerAny OtherProposedInfrastructureServices(at DC/DR)EMSLoadBalancersBackupSoftwareHelpdeskAntivirusSANManagement SoftwareAny OtherProposedAt ClientLocations
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 51E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011The belowlist isindicativeonly3ProposedSolution(Provide theProduct Nameor fill CustomBuilt, in caseof a newdevelopment)4Unit ofMeasurementNumber ofLicenses(DevelopmentEnvironment)5Number ofLicenses(UAT)4NumberofLicenses(Training)4Number ofLicenses(DataCenter -Production)4NumberofLicenses(DR Site)4OperatingSystemsAnti-VirusEnd pointdataprotectionsystemAnnexure c: Team ProfileFormat for the ProfilesName of the personCurrent Designation / Job TitleCurrent job responsibilitiesProposed Role in the ProjectProposed Responsibilities in the ProjectAcademic Qualifications: Degree Academic institution graduated from Year of graduation Specialization (if any) Key achievements and other relevant information (if any)Professional Certifications (if any)Total number of years of experienceNumber of years with the current company (the SDA)
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 52E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Summary of the Professional / Domain ExperienceNumber of complete life cycle implementations carried outThe names of customers (Please provide the relevant names)Past assignment details (For each assignment provide detailsregarding name of organizations worked for, designation,responsibilities, tenure)Prior Professional Experience covering: Organizations worked for in the pasto Organization nameo Duration and dates of entry and exito Designationo Location(s)o Key responsibilities Prior project experienceo Project nameo Cliento Key project features in briefo Location of the projecto Designationo Roleo Responsibilities and activitieso Duration of the projectPlease provide only relevant projects.Proficient in languages (Against each language listed indicate ifread/write/both)
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 53E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Annexure-D(Commercial Proposal Cover Letter)(Company letterhead)[Date]To<<Address to be added>>Dear Sir,Ref: RFP for Implementation of CCTNS in KSP/ KCoPSHaving examined the RFP Document, the receipt of which is hereby duly acknowledged, we, theundersigned, offer to provide the services, as required and outlined in the RFP. In order to meetsuch requirements and to provide services as set out in the RFP document, following is ourquotation summarizing our Commercial Proposal.We attach hereto the Commercial Proposal as required by the Bid document, which constitutesour proposal.We undertake, if our proposal is accepted, to the services as put forward in the RFP or suchmodified requirements as may subsequently be agreed mutually by us and KCoPS or itsconstituted committees or representativesor its appointed representatives.We will obtain necessary bank guarantees in the formats given in the bid document issued by abank in India, acceptable to KCoPS or its constituted committees or representatives and furnishthem within the time frames set out in the RFPWe agree for unconditional acceptance of all the terms and conditions in the bid document andwe also agree to abide by this bid response for a period of SIX (6) MONTHS from the date fixedfor commercial bid opening and it shall be valid proposal till such period with full force and virtue.Until within this period a formal contract is prepared and executed, this bid response, togetherwith your written acceptance thereof in your notification of award, shall constitute a bindingcontract between KCoPS or its constituted committees or representatives and us.We confirm that the information contained in this proposal or any part thereof, including itsexhibits, schedules, and other documents and instruments delivered or to be delivered to KCoPSor its constituted committees or representatives is true, accurate, and complete. This proposalincludes all information necessary to ensure that the statements therein do not in whole or in partmislead KCoPS or its constituted committees or representatives as to any material fact.We agree that you are not bound to accept the lowest or any bid response you may receive. Wealso agree that you reserve the right in absolute sense to reject all or any if the products/ servicespecified in the bid response without assigning any reason whatsoever.
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 54E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011It is hereby confirmed that I/We are entitled to act on behalf of our corporation/company/agency/organization and empowered to sign this document as well as such other documents,which may be required in this connection.Dated this Day of 2011(Signature) (In the capacity of)Duly authorized to sign the Bid Response for and on behalf of:(Name and Address of Company) Seal/Stamp of SIAnnexure –E (CERTIFICATE AS TO AUTHORISED SIGNATORIESI, certify that I am ………………. of the ……………………………., and that……………………………………………………………… who signed the above proposal isauthorized to bind the company, pursuant to the resolution passed in the meeting of Board ofDirectors of the company on _________(date).Date(Seal here)
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 55E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Annexure-F (Form 1 – Pricing Summary)S.No.Description TotalPrice(INR)TaxesandOtherDutiesTotalAmount(INR)TotalAmountin WordsServices Provided During Implementation Phase(CAPEX)1. Systems Study and Configuration Customizationand Extension (New Modules) of Police IT andIntegration with CAS (Center) and ExternalAgencies and Support to 3rdparty acceptancetesting, audit and certification (Summary of Form2: C)2. IT Infrastructure at the Client site locations (policestations, circle offices, Commissionerates, Rangeoffices, Zones, SCRB, SDPOs, District HQ andState HQ). (Summary of Form 2: A1)3. Site preparation at the non-CIPA Client sitelocations (police stations, circle offices,Commissionerates, Range offices, Zones, SCRB,SDPOs, District HQ and State HQ), TrainingCenters and Data Center. (Summary of Form 2:A2)4. IT infrastructure at the Data Center and DisasterRecovery Center including the necessaryhardware, software and other networkingcomponents. (Summary of Form 3: H)5. Data migration and Digitization of Historical Data(Summary of Form 2: F)6. Change Management, Capacity Building, andHandholding Support (Summary of Form 2: G)A Sub-total for Services Provided DuringImplementation Phase (Sum of items 1 – 6):Services Provided During Post Implementation Phase(OPEX)7. Operations and Maintenance Services for the 1styear after signing of contract (Sum of Form 2: B1,D1, E/3) & (Form 3: I1)8. Operations and Maintenance Services for the 1styear after “Go-Live” (Sum of Form 2: B2, D2, E/3 )
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 56E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011&( Form 3: I2)9. Operations and Maintenance Services for the 2ndyear after “Go-Live” (Sum of Form 2: B3, D3, E/3 )& ( Form 3: I3)B Sub-total for Services Provided During PostImplementation Phase (Sum of items 7, 8, 9):C Blended Person Month Cost for 300 PersonMonthsGrand Total (All inclusive) forConsideration of L1 (A + B + C)* (The all inclusive Total price shall be entered in e-procurement portal)Form-2S. No. Category Component (withSpecificationsimilar to theBOM provided inTechnicalProposal)No of Components /Units of Service (X)Rate (per unit)(Y)Total Cost ( =X*Y)A. Costs for setting up infrastructure at Locations as per Scope of Work in RFP Volume I (CAPEX)1. IT Infrastructure atClient site locations(police stations,circle offices,Commissionerates,Range offices,Zones, SCRB,SDPOs, District HQand State HQ).PCsPrintersSwitchRouters…OthersTotal A1:2. Site preparation atthe non-CIPA Clientsite locations (policestations, circleoffices,Commissionerates,Range offices,Zones, SCRB,SDPOs, District HQLAN Cabling…Others
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 57E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011and State HQ),Training Centersand Data Center.Total A2:B. Operations and Maintenance Costs, for IT and non-IT infrastructure deployed by the SI, at Client sitelocations (Quarterly Expenses for 3 years after signing of agreement) – as detailed in RFP Volume 1 (OPEX)1. Year 1 PCsPrintersSwitchRoutersLAN Cabling….OthersTotal B1:2. Year 2 PCsPrintersSwitchRoutersLAN Cabling….OthersTotal B2:3. Year 3 PCsPrintersSwitchRoutersLAN Cabling….OthersTotal B3:C. Application and Portal Enhancement Cost (The cost of software development team will be included withinthis cost) (CAPEX)1. Police IT application
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 58E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011and PortalEnhancementTotal C:D. Operations and Maintenance Costs for Application Maintenance & Operational Expense includingupgradation, deployment of patches, fixes etc. (Expenses for 3 years after signing of contract) – as detailed inRFP Volume 1 (OPEX)1. Year 1Total D1:2. Year 2Total D2:3. Year 3Total D3:E: Support Manpower (Units of Service (X) in man months are not to be changed) (OPEX)1. Engagement Manager 182. System Administrator 363. Database Administrator 364. Manager (Operations) 365. Project Coordinators 726. Hardware Engineers 22327. Helpdesk Operators 1448. Physical Infrastructure Specialist 36Total E:F. Data Digitization (Units of Service (X) in number of cases are not to be changed) (CAPEX)1. Cost of digitization of cases (includingdata entry of the Master data andminimum historical transactional dataentry and scanning of pages)1,607,219Total F:G. TrainingTraining Cost Per Person for (Units of Service (X) in persons are not to be changed) (CAPEX)1. Basic computer skills 202. Role based Police IT Application training 21653 Customized System AdministratorTraining453
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 59E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20114 Basic System Administrator Training 9065 General Management Training 5Total G:Form 3: Data Centre Related CostsS.No.Category Component Qty / Unitsof Service(X)Rate (per unit)(Y)Total Cost (=X*Y)H: IT infrastructure at the Data Center including the necessary hardware, software and other networkingcomponents. (CAPEX)1. Deployment ofrequisiteinfrastructurefor Data centreand DRServers2. Networking equipments3. Storage equipments(SAN Space and ArrayEnclosures, etc.)4. Back up equipments5. Server OS license6. Application Server7. Web Server8. Database license9. Anti-virus10. EMS11. ….12. Installation & testingcharges13. Others14. Networkingequipments forLANRouter15. Switch16. ….17. OthersTotal H:I: O&M of Data Center (OPEX)1. Year 1 Servers
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 60E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20112. Networking equipments3. Storage equipments(SAN etc.)4. Back up equipments5. Server OS license6. Database license7. Anti-virus8. ….9. EMS10. Others11. Router12. Switch13. ….14. OthersTotal I1:1. Year 2 Servers2. Networking equipments3. Storage equipments(SAN etc.)4. Back up equipments5. Server OS license6. Database license7. Anti-virus8. ….9. EMS10. Others11. Router12. Switch13. ….14. OthersTotal I2:1. Year 3 Servers
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 61E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20112. Networking equipments3. Storage equipments(SAN etc.)4. Back up equipments5. Server OS license6. Database license7. Anti-virus8. ….9. EMS10. Others11. Router12. Switch13. ….14. OthersTotal I3:Annexure - G Format for Statement of Deviation(s) from Prescribed RequirementsS. No.(1)Reference of RFP VolumeNumber, Clause No. & Pg.No(2)Deviation in the Proposal(3)Brief Reasons(4)Impact ofthedeviation(5)Signature of Authorized SignatoryDate:Company Seal:
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 62E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Annexure - HLetters from OEMs on the letterhead of the OEMTo:Inspector General of Police, Computer WingKarnataka State PoliceWHEREAS <legal name and corporate address of the OEM> who are official producersof <the software or hardware equipment and license details> and having productionfacilities in <address of the location where the product and license has been prepared>do hereby authorize <complete legal name and corporate address of thebidder>(hereinafter, the “Bidder”) to submit a bid and subsequently negotiate and sign aContract with you for resale of the following Products produced by us, for the quantities,specifications and delivery schedule called for by the Supply Requirements associatedwith the above Invitation for Bids.We hereby extend our full guarantee or warranty, as applicable, with respect to theGoods offered by the above firm in reply to this Invitation for Bids. The full guarantee andwarranty specified above shall relate to compliance of our products with technicalspecifications for such products offered as specified in product datasheets.We certify that the support for the mentioned products would be available to thedepartment either directly by us, or our partners, for a period of five years from thefinalization of contract, irrespective of the fact that the bidder continues to serve theproject or not. To this end we or our partners will communicate to the department, usingemail, any new release of patch / hot fixes / up gradations along with the date of suchreleases. We also certify that the Bidder is qualified by us to provide the maintenance,technical or helpdesk support, new version upgrade and/or other services related to theabove-listed <Products Name> and that the department is not liable to any monetarypayments.In the capacity ofSignedDuly authorized to sign the authorization for and on behalf of:Dated on day of.Note: This letter of authority must be on the letterhead of the Producer, must be signed by aperson competent and having the power of attorney to bind the Producer, and must beincluded by the Bidder in its bid as specified in the Instructions to Bidders.”
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 63E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Annexure - IPERFORMANCE BANK GUARANTEE (PBG)To be executed on Stamp Paper of Rs.100/- (Rs. One hundred only) as per Karnataka Stamp Act[Date]Shri. Sanjay SahayInspector General of Police, Computer Wing & CEO, KCoPSMS Building, Gate 1, Bangalore – 01Phone: (080) 22353871Dear Sir,PERFORMANCE BANK GUARANTEE – Design, Development, Implementation andMaintenance of Police IT-CCTNS for Department of Police, Karnataka, Government ofKarnataka.WHEREASM/s. (name of bidder), a company registered under the Companies Act, 1956, having itsregistered office at (address of the bidder), (hereinafter referred to as “our constituent”,which expression, unless excluded or repugnant to the context or meaning thereof,includes its successors and assignees), agreed to enter into a contract dated ……..(Herein after, referred to as “Contract”) with you (Inspector General of Police,Government of Karnataka) for Design, Development, Implementation and Maintenance ofPolice IT-CCTNS Solution for Karnataka State Police, Government of KarnatakaThis Performance Bank Guarantee will be for an amount equivalent to 10% of the totalcontract value, including all Phases, which shall be submitted by bidder upon signing thecontract. All incidental charges whatsoever such as premium; commission etc. withrespect to the performance bank guarantee shall be borne by the bidder. Theperformance bank guarantee may be discharged/ returned by KCoPS upon beingsatisfied that there has been due performance of the obligations of the bidder under thecontract. However, no interest shall be payable on the performance bank guarantee.The payment so made by us under this bond shall be a valid discharge of our liability forpayment there under and our constituent shall have no claim against us for making suchpayments.Notwithstanding anything to the contrary, as contained in the said contract, we agree thatyour decision as to whether our constituent has made any such default(s) / breach(es),as aforesaid and the amount or amounts to which you are entitled by reasons thereof,subject to the terms and conditions of the said contract, will be binding on us and we shallnot be entitled to ask you to establish your claim or claims under this Performance BankGuarantee, but will pay the same forthwith on your demand without any protest or demur.This Performance Bank Guarantee shall continue and hold good till the completion ofsixty six months from the date of signing the contract. The PBG shall be extendedautomatically in case of any delays in project implementation/go-live and such extendedperiod shall be equal to the period for which project go-live has been delayed.
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 64E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011We bind ourselves to pay the above said amount at any point of time commencing fromthe date of the said Contract until six months after the expiry of the contract.In case the project is delayed beyond the project schedule as mentioned in RFP VolumeI, for the reasons attributable to bidder, the performance bank guarantee shall beaccordingly extended by the bidder for the duration equivalent to the delays caused in theproject.We further agree that the termination of the said agreement, for reasons solelyattributable to our constituent, virtually empowers you to demand for the payment of theabove said amount under this guarantee and we would honour the same without demur.We hereby expressly waive all our rights to pursue legal remedies against the KarnatakaComputerization of Police Society (KCoPS) or any other entity connected thereto.We the guarantor, as primary obligor and not merely surety or guarantor of collection, dohereby irrevocably and unconditionally give our guarantee and undertake to pay anyamount you may claim (by one or more claims) up to but not exceeding the amountmentioned aforesaid during the period from and including the date of issue of thisguarantee through the period.We specifically confirm that no proof of any amount due to you under the contract isrequired to be provided to us in connection with any demand by you for payment underthis guarantee other than your written demand.Any notice by way of demand or otherwise hereunder may be sent by special courier,telex, fax, registered post or other electronic media to our address, as aforesaid and ifsent by post, it shall be deemed to have been provided to us after the expiry of 48 hoursfrom the time it is posted.If it is necessary to extend this guarantee on account of any reason whatsoever, weundertake to extend the period of this guarantee on the request of our constituent uponintimation to you.All rights of KCoPS under this guarantee shall be fortified and the Bank shall be relievedand discharged from all liabilities there under unless the KCoPS brings any suit or sectionto enforce a claim under this guarantee against the Bank from the above mentioned dateor from the extended date.This Performance Bank Guarantee shall not be affected by any change in the constitutionof our constituent nor shall it be affected by any change in our constitution or by anyamalgamation or absorption thereof or therewith or reconstruction or winding up, but willensure to your benefit and be available to and be enforceable by you during the periodfrom and including the date of issue of this guarantee through the period.Bidder will be disqualified if he fails to deposit the Performance Bank Guarantee (PBG) orfails to enter into a contract within 15 working days of the date of notice of award ofcontract or within such extended period, as may be specified by the IGP.We ---------------------------------(name and address of the bank) are aware of the fact thatas per the terms of the contract, M/s. (name of bidder) is required to furnish anunconditional and irrevocable bank guarantee in your favour for an amount INR …….. (Inwords and figures), being equivalent to 10% of the total value of the Contract as quotedin the Financial proposal submitted by the constituent and guarantee the dueperformance by our constituent as per the contract.
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 65E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011We________________________________________________(indicate the name of thebank) do hereby undertake to pay the amounts due and payable under this guaranteewithout any demur, merely on demand from the Government stating that the amountclaimed is due by way of loss of damage caused to, or would be caused to, or suffered bythe Government by reason of breach by the said contractor(s) of any of the terms orconditions contained in the said Agreement or by reason of the contractor(s) failure toperform the said Agreement. Any such demand made on the bank shall be conclusive asregards the amount due and payable by the Bank under this guarantee. However, ourliability under this guarantee shall be restricted to an amount not exceedingRs.________________.In consideration of the fact that our constituent is our valued customer and the fact thathe has entered into the said contract with you, we, (name and address of the bank), haveagreed to issue this Performance Bank Guarantee.Therefore, we hereby unconditionally and irrevocably guarantee you as under:In the event of our constituent committing any breach/default of the said contract, andwhich has not been rectified by him, we hereby undertake the amounts due and payableunder this guarantee and agree to pay you forthwith on demand such sum/s notexceeding the sum of INR …… (in words and figures) without any demur merely ondemand from the KCoPS stating that the amount claimed is due by way of loss ofdamage caused to, or would be caused to or suffered by the KCoPS by reason of anybreach by our constituent of any of the terms or conditions in the said Contract or byreason of our Constituent‟s failure to perform the said Contract.We undertake to pay to the KCoPS any money so demanded notwithstanding anydispute or disputes raised by our constituents in any suit or proceeding pending beforeany court or tribunal relating thereto our liability under the present being absolute andunequivocal.Notwithstanding anything contained hereinabove, our liability under this PerformanceGuarantee is restricted to INR …… (in words and figures) and shall continue to exist,subject to the terms and conditions contained herein, unless a written claim is lodged onus on or before the aforesaid date of expiry of this guarantee.We also agree that the KCoPS at its option shall be entitled to enforce this guaranteeagainst the Bank as a Principal debtor, in the first instance without proceeding against theContractor and the notwithstanding any security or other guarantee that KCoPs may havein relation to the Contractor‟s liabilities.We hereby confirm that we have the power/s to issue this Guarantee in your favour underthe Memorandum and Articles of Association/ Constitution of our bank and theundersigned is/are the recipient of authority by express delegation of power/s andhas/have full power/s to execute this guarantee under the Power of Attorney issued bythe bank in your favour.We further agree that the exercise of any of your rights against our constituent to enforceor forbear to enforce or any other indulgence or facility, extended to our constituent tocarry out the contractual obligations as per the said Contract, would not release ourliability under this guarantee and that your right against us shall remain in full force andeffect, notwithstanding any arrangement that may be entered into between you and ourconstituent, during the entire currency of this guarantee.
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 66E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Notwithstanding anything contained herein:We further agree that the guarantee herein contained shall remain in full force and effectduring the period that would be taken for the performance of the said Contract and that itshall continue to be enforceable till all the dues of the KCoPS under or by virtue of thesaid Contract have been fully paid and its claims satisfied or discharged or till theContract has been fully and properly carried out by the our constituents and accordinglydischarges this guarantee. Unless a demand or claim under this guarantee is made on usin writing on or before then we shall be discharged from all liability under this guaranteethereafter.We further agree with the KCoPS that the KCoPS shall have the fullest liberty without ourconsent and without affecting in any manner our obligations hereunder to vary any of theterms and conditions of the said agreement or to extend time of performance by ourConstituent from time to time or to postpone for any time or from time to time any of thepowers exercisable by the KCoPS against our Constituent and to forbear or enforce anyof the terms and conditions relating to the said agreement and we shall not be relievedfrom our liability by reason or any such variation, or extension being granted to ourConstituent or for any forbearance, act or omission on the part of the KCoPS or anyindulgence by the KCoPS to our Constituents or by any such matter or thing whatsoeverwhich under the law relating to sureties would, but for this provision, have effect of sorelieving us.Our liability under this Performance Bank Guarantee shall not exceed INR …. (In wordsand figure);This Performance Bank Guarantee shall be valid only up to the completion of six monthsafter expiry of the contract or any period extended due to delays in project go-live for theTotal Solution; andWe are liable to pay the guaranteed amount or part thereof under this Performance BankGuarantee only and only if we receive a written claim or demand on or before …. (Datei.e. completion of six months after expiry of contract or any period extended due to delaysin project go-live for the proposed Project in Design, Development, Implementation andMaintenance of the Police IT CCTNS solution for KCoPS).Any payment made hereunder shall be free and clear of and without deduction for or onaccount of taxes, levies, imports, charges, duties, fees, deductions or withholding of anynature imposts.This Performance Bank Guarantee must be returned to the bank upon its expiry. If thebank does not receive the Performance Bank Guarantee within the above-mentionedperiod, subject to the terms and conditions contained herein, it shall be deemed to beautomatically cancelled.This guarantee shall be governed by and construed in accordance with the Indian Lawsand we hereby submit to the exclusive jurisdiction of courts of Justice in India for thepurpose of any suit or action or other proceedings arising out of this guarantee or thesubject matter hereof brought by you may not be enforced in or by such count.We lastly undertake not to revoke this guarantee during its currency except with theprevious consent of the KCoPS in writing.
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 67E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Dated ……………………. this ……….. day …………. 2010.Yours faithfully,For and on behalf of the …………… Bank,(Signature)Designation(Address of the Bank)Note:This guarantee will attract stamp duty as a security bond. A duly certified copy of therequisite authority conferred on the official/s to execute the guarantee on behalf of thebank should be annexed to this guarantee for verification and retention thereof asdocumentary evidenceAnnexure J: Tools & Technologies Proposed for the ProjectProject ManagementTool Name Version Make Purpose…add hereSystem Designing & ArchitectingTool Name Version Make Purpose…add hereDocumentationTool Name Version Make Purpose…add hereSoftware DevelopmentTool Name Version Make Purpose…add hereTesting & Quality AssuranceTool Name Version Make Purpose…add here
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 68E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Version Control & Patch ManagementTool Name Version Make Purpose…add hereService HelpdeskTool Name Version Make Purpose…add hereAsset & Inventory ManagementTool Name Version Make Purpose…add hereChange ControlTool Name Version Make Purpose…add hereBackup & RestorationTool Name Version Make Purpose…add hereClusteringTool Name Version Make Purpose…add hereManagement & Monitoring Tools (EMS & SLA Monitoring Systems)Tool Name Version Make Purpose…add hereSecurityTool Name Version Make Purpose…add here
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 69E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Annexure -K Other FormatsBidder shall separately submit these undertakings and declaration.Non – Disclosure Agreement (NDA)[Company Letterhead]This AGREEMENT (hereinafter called the “Agreement”) is made on the [day] day of the month of[month], [year], between, KSP/ KCoPS., _________, on the one hand, (hereinafter called the“Purchaser”) and, on the other hand, [Name of the bidder] (hereinafter called the “Bidder”) havingits registered office at [Address]WHEREASThe “Purchaser” has issued a public notice inviting various organizations to propose for hiringservices of an organization for provision of services under the CCTNS Project (hereinafter calledthe “Project”) of the Purchaser;The Bidder, having represented to the “Purchaser” that it is interested to bid for the proposedProject,The Purchaser and the Bidder agree as follows:1. In connection with the “Project”, the Purchaser agrees to provide to the Bidder a DetailedDocument on the Project vide the Request for Proposal contained in three volumes. TheRequest for Proposal contains details and information of the Purchaser operations that areconsidered confidential.2. The Bidder to whom this Information (Request for Proposal) is disclosed shall:a. Hold such Information in confidence with the same degree of care with which theBidder protects its own confidential and proprietary information;b. Restrict disclosure of the Information solely to its employees, agents and contractorswith a need to know such Information and advice those persons of their obligationshereunder with respect to such Information;c. Use the Information only as needed for the purpose of bidding for the Project;d. Except for the purpose of bidding for the Project, not copy or otherwise duplicatesuch Information or knowingly allow anyone else to copy or otherwise duplicate suchInformation; ande. Undertake to document the number of copies it makesf. On completion of the bidding process and in case unsuccessful, promptly return tothe Purchaser, all Information in a tangible form or certify to the Purchaser that it hasdestroyed such Information.The Bidder shall have no obligation to preserve the confidential or proprietary nature of anyInformation which:
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 70E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20113.a. Was previously known to the Bidder free of any obligation to keep it confidential atthe time of its disclosure as evidenced by the Bidder‟s written records prepared priorto such disclosure; orb. Is or becomes publicly known through no wrongful act of the Bidder; orc. Is independently developed by an employee, agent or contractor of the Bidder notassociated with the Project and who did not have any direct or indirect access to theInformation.4. The Agreement shall apply to all Information relating to the Project disclosed by thePurchaser to the Bidder under this Agreement.5. The Purchaser will have the right to obtain an immediate injunction enjoining any breach ofthis Agreement, as well as the right to pursue any and all other rights and remedies availableat law or in equity for such a breach.6. Nothing contained in this Agreement shall be construed as granting or conferring rights oflicense or otherwise, to the bidder, in any of the Information. Notwithstanding the disclosureof any Information by the Purchaser to the Bidder, the Purchaser shall retain title and allintellectual property and proprietary rights in the Information. No license under anytrademark, patent or copyright, or application for same that are now or thereafter may beobtained by such party is either granted or implied by the conveying of Information. TheBidder shall not alter or obliterate any trademark, trademark notice, copyright notice,confidentiality notice or any notice of any other proprietary right of the Purchaser on any copyof the Information, and shall reproduce any such mark or notice on all copies of suchInformation.7. This Agreement shall be effective from the date the last signature is affixed to this Agreementand shall continue in perpetuity.8. Upon written demand of the Purchaser, the Bidder shall (i) cease using the Information, (ii)return the Information and all copies, notes or extracts thereof to the Purchaser forthwith afterreceipt of notice, and (iii) upon request of the Purchaser, certify in writing that the Bidder hascomplied with the obligations set forth in this paragraph.9. This Agreement constitutes the entire agreement between the parties relating to the mattersdiscussed herein and supersedes any and all prior oral discussions and/or writtencorrespondence or agreements between the parties. This Agreement may be amended ormodified only with the mutual written consent of the parties. Neither this Agreement nor anyright granted hereunder shall be assignable or otherwise transferable.
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 71E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 201110. CONFIDENTIAL INFORMATION IS PROVIDED “AS IS” WITH ALL FAULTS. IN NO EVENT SHALLTHE PURCHASER BE LIABLE FOR THE ACCURACY OR COMPLETENESS OF THECONFIDENTIAL INFORMATION.11. This Agreement shall benefit and be binding upon the Purchaser and the Bidder and theirrespective subsidiaries, affiliate, successors and assigns.12. This Agreement shall be governed by and construed in accordance with the Indian laws.For and on behalf of the Bidder____(Signature)______(Name of the Authorized Signatory)DateAddressLocation:Format for submission of Queries for ClarifiationBidders requiring specific points of clarification may communicate with KCoPS or its constitutedcommittees or representatives during the specified period using the following format:<<Name & Address>>BIDDER’S REQUEST FOR CLARIFICATIONName of Organizationsubmitting requestName & position of personsubmitting requestFull formal address of theorganization including phone,fax and email points ofcontactTel:Fax:Email:
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 72E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011S.NoBidding DocumentReference(s) (sectionnumber/ page)Content of RFP requiringClarificationPoints of clarificationrequiredBid Cover Letter[Cover Letter][Date]To,<<Address to be added>>Dear Sir,Ref: RFP for Implementation of Police IT in KSP/ KCoPSHaving examined the RFP, the receipt of which is hereby duly acknowledged, we, theundersigned, offer to provide the professional services as required and outlined in the RFP for thePolice IT Project.We attach hereto the technical response as required by the RFP, which constitutes our proposal.We confirm that the information contained in this response or any part thereof, including itsexhibits, and other documents and instruments delivered or to be delivered to KCoPS or itsconstituted committees or representatives is true, accurate, verifiable and complete. Thisresponse includes all information necessary to ensure that the statements therein do not in wholeor in part mislead the department in its short-listing process.We fully understand and agree to comply that on verification, if any of the information providedhere is found to be misleading the short listing process, we are liable to be dismissed from theselection process or termination of the contract during the project, if selected to do so.We agree for unconditional acceptance of all the terms and conditions set out in the RFPdocument and also agree to abide by this tender response for a period of <<SIX MONTHS>>from the date fixed for bid opening.We hereby declare that in case the contract is awarded to us, we shall submit the contractperformance guarantee bond in the form prescribed in the Annexure 6.10 of this RFP.We agree that you are not bound to accept any tender response you may receive. We also agreethat you reserve the right in absolute sense to reject all or any of the products/ services specifiedin the tender response.
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 73E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011It is hereby confirmed that I/We are entitled to act on behalf of our company/ corporation/ firm/organization and empowered to sign this document as well as such other documents, which maybe required in this connection.Dated this Day of 2010(Signature) (In the capacity of)(Name)Duly authorized to sign the Tender Response for and on behalf of:(Name and Address of Company) Seal/Stamp of bidderWitness Signature:Witness Name:Witness Address:CERTIFICATE AS TO AUTHORISED SIGNATORIESI,,……………………………, the Company Secretary of …….…………………, certify that……………………………………………………………… who signed the above Bid is authorized todo so and bind the company by authority of its board/ governing body.Date:Signature:(Company Seal) (Name)
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 74E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Undertaking on Patent Rights(Company letterhead)[Date]To<<Address to be added>>Sub: Undertaking on Patent RightsSir,1. I/We as System Integrator (SI) do hereby undertake that none of the deliverables beingprovided by us is infringing on any patent or intellectual and industrial property rights as per theapplicable laws of relevant jurisdictions having requisite competence.2. I/We also confirm that there shall be no infringement of any patent or intellectual andindustrial property rights as per the applicable laws of relevant jurisdictions having requisitecompetence, in respect of the equipments, systems or any part thereof to be supplied by us. Weshall indemnify KCoPS or its constituted committees or representatives against allcost/claims/legal claims/liabilities arising from third party claim in this regard at any time onaccount of the infringement or unauthorized use of patent or intellectual and industrial propertyrights of any such parties, whether such claims arise in respect of manufacture or use. Withoutprejudice to the aforesaid indemnity, the SI shall be responsible for the completion of the suppliesincluding spares and uninterrupted use of the equipment and/or system or any part thereof toKCoPS or its constituted committees or representatives and persons authorized by KSP/ KCoPS,irrespective of the fact of claims of infringement of any or all the rights mentioned above.3. If it is found that it does infringe on patent rights, I/We absolve KCoPS or its constitutedcommittees or representatives of any legal action.Yours faithfully,Authorized SignatoryDesignation
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 75E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Undertaking on Conflict of Interest(Company letterhead)[Date]To<<Address to be added>>Sub: Undertaking on Conflict of InterestSir,I/We as System Integrator (SI) do hereby undertake that there is, absence of, actual or potentialconflict of interest on the part of the SI or any prospective subcontractor due to prior, current, orproposed contracts, engagements, or affiliations with KSP/ KCoPS.I/We also confirm that there are no potential elements (time frame for service delivery, resource,financial or other) that would adversely impact the ability of the SI to complete the requirementsas given in the RFP.We undertake and agree to indemnify and hold KCoPS or its constituted committees orrepresentatives harmless against all claims, losses, damages, costs, expenses, proceeding feesof legal advisors (on a reimbursement basis) and fees of other professionals incurred (in the caseof legal fees & fees of professionals, reasonably) by KCoPS or its constituted committees orrepresentatives and/or its representatives, if any such conflict arises later.Yours faithfully,Authorised SignatoryDesignation
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 76E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Non-Malicious Code Certificate(Company letterhead)[Date]To<<Address to be added>>Sub: Non-Malicious Code CertificateSir,1. I/We hereby certify that the software being offered / developed as part of the contractdoes not and will not contain any kind of malicious code that would activate procedures to:(a) Inhibit the desired and the designed function of the equipment / solution.(b) Cause damage to the user or his equipment / solution during the operationalexploitation of the equipment / solution.(c) Tap information regarding network, network users and information stored on thenetwork that is classified and / or relating to National Security, thereby contravening OfficialSecrets Act 1923.2. There are / will be no Trojans, Viruses, Worms, Spy wares or any malicious software onthe system and in the software offered or software that will be developed.3. Without prejudice to any other rights and remedies available to KSP/ KCoPS, we areliable under Information Technology Act, 2000 and Indian Penal Code 1860 in case of physicaldamage, loss of information and those relating to copyright and Intellectual Property rights (IPRs),caused due to activation of any such malicious code in offered / developed software.Yours faithfully,Authorised SignatoryDesignation
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 77E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Undertaking On Pricing of Items of Technical Response(Company letterhead)[Date]To<<Address to be added>>Sub: Undertaking on Clarifications sent to KSP/ KCoPS,Sir,I/We do hereby undertake that Commercial Proposal submitted by us is inclusive of all the itemsin the technical proposal and is inclusive of all the clarifications provided/may be provided by uson the technical proposal during the evaluation of the technical offer. We understand and agreethat our Commercial Proposal is firm and final and that any clarifications sought by you andprovided by us would not have any impact on the Commercial Proposal submitted by us.Yours faithfully,Authorized SignatoryDesignation
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 78E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Undertaking on Offline Functionality(Company letterhead)[Date]To<<Address to be added>>Sub: Undertaking on Offline FunctionalitySir,1. I/We as System Integrator do hereby undertake to design and develop all the offlinefunctionality required by KCoPS or its constituted committees or representatives for the Police ITsystem.2. We acknowledge that the offline functionality requirement stated in Volume – I of the RFPis indicative and that the complete range of required offline functionality will be identified andclarified during the systems study phase of the CCTNS project. We further confirm that weundertake to design and develop the offline functionality identified during the systems studyphase as required by KCoPS or its constituted committees or representatives to be part ofCCTNS Project.Yours faithfully,Authorized SignatoryDesignation
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 79E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Undertaking on Provision for Required Storage Capacity(Company letterhead)[Date]To<<Address to be added>>Sub: Undertaking on Provision for Required Storage CapacitySir,1. I/We as System Integrator do hereby undertake that the proposed storage at theData Center meets the minimum RFP requirements in terms of a minimum usablecapacity on the day of commissioning the infrastructure. The same will be applicableto the Disaster Recovery Site also.2. I/We as System Integrator do hereby undertake that the proposed storage at theData Center and Disaster Recovery Site as per our sizing will be sufficient to meetthe RFP requirements in terms of storing the case information for all police stationswith the historical data of 10 years and future data of 5 years.Yours faithfully,Authorized SignatoryDesignation
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 80E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Undertaking on Compliance and Sizing of Infrastructure(Company letterhead)[Date]To<<Address to be added>>Sub: Undertaking on Compliance and Sizing of InfrastructureSir,1. I/We as System Integrator do hereby undertake that we have proposed and sized thehardware and all software (including licenses) based on information provided byKSP/ KCoPS in it‟s RFP document and in accordance with the Service Levelrequirements and minimum specifications provided for Software licenses, Servers,SAN Storage, SAN Switch, Tape Library, Enterprise Management System, Anti Virus,Backup Software and assure KSP/ KCoPS that the sizing is for all the functionalityenvisaged in the RFP document.2. Any augmentation of the proposed solution or sizing of any of the proposed solutions(software, hardware,…) in order to meet the minimum tender requirements and/or therequisite Service Level requirements given by KSP/ KCoPS will be carried out at noadditional cost to KSP/ KCoPS.Yours faithfully,Authorized SignatoryDesignation
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 81E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Undertaking on Provision of Support for Software(Company letterhead)[Date]To<<Address to be added>>Sub: Undertaking on Provision of Support for SoftwareSir,1. I/We as System Integrator do hereby undertake the provision for ATS/Warranty support(Services as defined in RFP Volume I (Scope Services) of RFP) by OEM/OSV/IV for all theprimary components (Web Server, Application Server, Database and Operating System) of theCore Application Software for both State and Centre during the duration of the contract period.2. We also undertake to provide the support needed for any 3rdparty products proposed aspart of Application Software during the duration of the contract period.Yours faithfully,Authorized SignatoryDesignation
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 82E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Undertaking on Service Level Compliance(Company letterhead)[Date]To<<Address to be added>>Sub: Undertaking on Service Level ComplianceSir,1. I/We as System Integrator do hereby undertake that we shall monitor, maintain, andcomply with the service levels stated in the Addendum to the RFP to provide qualityservice to KSP/ KCoPS.2. However, if the proposed number of resources is found to be not sufficient in meetingthe tender and/or the Service Level requirements given by KSP/ KCoPS., then we willaugment the team without any additional cost to KSP/ KCoPS.Yours faithfully,Authorized SignatoryDesignation
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 83E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Undertaking on Deliverables(Company letterhead)[Date]To<<Address to be added>>Sub: Undertaking on DeliverablesSir,1. I/We as System Integrator do hereby undertake the adherence of <<>> Certification orabove standards to the processes, deliverables/artefacts to be submitted to KSP/ KCoPSproposed as part of the CCTNS Software for both State and Centre.2. We also recognize and undertake that the Deliverables/artefacts shall be presented andexplained to KCoPS or its constituted committees or representatives and other key stakeholders(identified by KSP/ KCoPS), and also take the responsibility to provided clarifications asrequested by KSP/ KCoPS.3. We also understand that the acceptance, approval and sign-off of the deliverables byKCoPS or its constituted committees or representatives will be done on the advice of <<CoreGroup and/or the CTT and/or the SPMU>>. We understand that while all efforts shall be made toaccept and convey the acceptance of each deliverable in accordance with the project schedule,no deliverable will be considered accepted until a specific written communication to that effect ismade by KSP/ KCoPS..Yours faithfully,Authorized SignatoryDesignation
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 84E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Undertaking on Training the Users(Company letterhead)[Date]To<<Address to be added>>Sub: Undertaking on Training the UsersSir,1. I/We hereby undertake to train users (to be identified by KSP/ KCoPS) as per KSP/KCoPS‟s requirements stated in the Request for Proposal (RFP). We further undertake that:i. We shall carry out a comprehensive training needs analysis and accordinglydesign the training programii. Our training program would include, at the minimum, classroom training followedby supervised work sessionsiii. We shall prepare all necessary training materials and deliver the trainingYours faithfully,Authorized SignatoryDesignation
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 85E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Undertaking on Support to Certification(Company letterhead)[Date]To<<Address to be added>>Sub: Undertaking on Support to CertificationSir,1. I/We understand that application (including the application and the associated ITsystems) have to be certified by a 3rdparty agency (to be identified by KSP/ KCoPS) before thesystem is commissioned.2. I/We understand that while the certification expenses will be borne by KSP/ KCoPS, theresponsibility to ensure successful certification lies with the System Integrator.3. I/We hereby undertake that we shall do all that is required of the System Integrator toensure that system will meet all the conditions required for successful certification.Yours faithfully,Authorized SignatoryDesignation
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 86E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Undertaking on Exit Management and Transition(Company letterhead)[Date]To<<Address to be added>>Sub: Undertaking on Exit Management and TransitionSir,1. I/We hereby undertake that at the time of completion of the engagement, we shallsuccessfully carry out the exit management and transition (to KSP/ KCoPS or to an agencyidentified by KSP/ KCoPS) to KSP/ KCoPS‟s satisfaction.2. I/We further undertake to complete the following as part of the Exit Management andTransition:i. Capacity Building at KSP/ KCoPSa. We undertake to design team/organization structure at KCoPS or itsconstituted committees or representatives to manage the systemb. We undertake to carry out an analysis of the skill set requirement at KCoPSor its constituted committees or representatives to manage system and carryout the training & knowledge transfer required at KSP/ KCoPS to managesystemii. Transition of project artefacts and assetsa. We undertake to complete the updating of all project documents and otherartefacts and handover the same to KSP/ KCoPS before transitionb. We undertake to design Standard Operating Procedures to manage system(including application and IT systems), document the same and train KCoPSor its constituted committees or representatives personnel on the same.3. I/We also understand that the Exit Management and Transition will be consideredcomplete on the basis of approval from KSP/ KCoPS.Yours faithfully,Authorized SignatoryDesignation
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 87E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Undertaking on Continuous Improvement(Company letterhead)[Date]To<<Address to be added>>Sub: Undertaking on Continuous ImprovementSir,1. I/We understand that Continuous improvement of application is highly critical for KCoPSor its constituted committees or representatives and that the System Integrator is expected to bethe prime driver of continuous improvement during the application management phase.2. I/We also understand that the improvements proposed as part of this ContinuousImprovement initiative will not be the usual run-of-the-mill enhancements, but will be significantchanges that result in a quantum leap in meeting user needs and improving the outcomes inpolicing.3. I/We further understand that whether a proposed change forms part of ContinuousImprovement or is a minor change that will have to be incorporated into the application as part ofthe Application Management Services will be determined by the <<Empowered Committee>>.Yours faithfully,Authorized SignatoryDesignation
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 88E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Undertaking on Personnel(Company letterhead)[Date]To<<Address to be added>>Sub: Undertaking on PersonnelSir,1. I/We as System Integrator do hereby undertake that those persons whose profiles werepart of the basis for evaluation of the bids and have been identified as “Key Personnel” ofthe proposed teamshall be deployed during the Project as per our bid submitted inresponse to the RFP.2. We undertake that any of the identified “Key Personnel” shall not be removed or replacedwithout the prior written consent of KSP/ KCoPS.3. Under exceptional circumstances, if the Key Personnel are to be replaced or removed,we shall put forward the profiles of personnel being proposed as replacements, which willbe either equivalent or better than the ones being replaced. However, whether theseprofiles are better or equivalent to the ones being replaced will be decided by KSP/KCoPS. KSP/ KCoPS will have the right to accept or reject these substitute profiles.4. We also undertake to staff the Project with competent team members in case any of theproposed team members leave the Project either due to voluntary severance ordisciplinary actions against them.5. We acknowledge that KSP/ KCoPS has the right to seek the replacement of any memberof the Project team being deployed by us, based on the assessment of KSP/ KCoPS thatthe person in question is incompetent to carry out the tasks expected of him/her or foundthat person does not really possess the skills /experience/qualifications as projected inhis/her profile or on the ground of security concerns or breach of ethics.6. In case we assign or reassign any of the team members, we shall be responsible, at ourexpense, for transferring all appropriate knowledge from personnel being replaced totheir replacements within a reasonable time.Yours faithfully,Authorized SignatoryDesignation
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 89E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Undertaking on Provision of Work Environment at the KSP/ KCoPS(Company letterhead)[Date]To<<Address to be added>>Sub: Undertaking on Provision of Work Environment at premises of KSP/ KCoPSSir,1. I/We as System Integrator do hereby understand that the onsite team of SoftwareDevelopment Agency operating out of KCoPS or its constituted committees orrepresentatives premises will be provided only with seating space. Any otherrequirements such as desktops, software will be System Integrator‟s responsibility.Yours faithfully,Authorized SignatoryDesignation
    • Karnataka State Police RFP for Selection of State System Integrator Volume-II 90E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Undertaking on Changes to the Contract Clauses(Company letterhead)[Date]To<<Address to be added>>Sub: Undertaking on Changes to Contract ClausesSir,1. I/We as System Integrator do hereby acknowledge that we understand that therequest for changes to contract clauses and any other terms and conditions in theRFP, submitted in our proposal as per the RFP are just suggestions for change.2. We understand that it is neither guaranteed that these requests for changes will beaccepted in the final contract nor this process will be construed as any commitmentfrom KCoPS or its constituted committees or representatives to consider thosesuggestions.Yours faithfully,Authorized SignatoryDesignation
    • Crime & Criminal TrackingNetwork and Systems(CCTNS)E-Governance Mission Mode Project (MMP)of MHA, GoIRequest For ProposalforState System IntegratorState Crime Record BureauBangaloreBangaloreMaster Service AgreementVolume-III
    • Karnataka State Police RFP for Selection of State System Integrator 1E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Document HistoryVersion Date of Submission Created byFirst Version 05/07/2011 Karnataka State Police
    • Karnataka State Police RFP for Selection of State System Integrator 2E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011TABLE OF CONTENTSS.No Description Page. No1 Request for Proposal Datasheet 92 Master Services Agreement 102.1 Definitions and Interpretations 112.1.1 Interpretations 112.2 Measurements and Arithmetic Conventions 112.3 Ambiguities within Agreement 112.4 Priority of documents 122.5 Scope of the Project 122.6 Conditions Precedent & Effective Date 142.7 Obligations under the SLA 152.8 Representations and Warranties 172.9 Undertakings of the KCoPS or its Nominated Agencies 202.10 Obligations of the System Integrator 212.11 Approvals and Required Consents 212.12 Use of Assets by the System Integrator 222.13 Access to the KCoPS or its Nominated Agencies Locations 232.14 Management Phase 232.15 Finances 252.16 Termination 282.17 Indemnification 292.18 Force Majeure 312.19 Confidentiality 342.20 Audit, Access, and Reporting 352.21 Intellectual Property Rights 362.22 Miscellaneous 372.23 Dispute Resolution 432.24 Limitation on Liability 433 Schedules 443.1 Schedule – I (Definition) 443.2 Schedule-II: Change Control Schedule 493.3 Schedule – III: Exit Management Schedule 513.4 Schedule – IV: Audit, Access and Reporting 573.5 Schedule – V: Governance Schedule 603.6 Schedule-VI: Payment Schedule 624 Service level Agreement 654.1 Implementation Phase SLAs: 69
    • Karnataka State Police RFP for Selection of State System Integrator 3E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20114.2 Post Implementation Phase SLAs: 725 Annexure 875.1 Annexure-A: Format for Change Control Notice 875.2 Annexure-B: List of Services to be provided by the SI 895.3 Annexure-C: Minimum Required Deliverables and Associated Timelines 905.4 Annexure-D: Bill of Material 965.5 Annexure-E: Roles & Responsibilities of the Parties 97
    • Karnataka State Police RFP for Selection of State System Integrator 4E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011i. List of AbbreviationsSl.No.Abbreviations Expanded1 ARF Accident Record Form2 ASP Active Server Pages3 ADGP Additional Director General of Police4 ADSP Additional Superintendent of Police5 Admin Administrative Module of Police IT Application6 AR Armed Reserve7 ASI Assistant Sub-Inspector of Police8 AVLS Automated Vehicle Logging System9 AFIS Automatic Fingerprint Identification System10 Blackberry Blackberry mobile phone based application11 BB Broadband network with at least 256 kbps connectivity12 BPR Business Process Re-engineering13 CB Capacity Building14 CAS (Center) CAS to run at the Center (NCRB)15 CAS (State) CAS to run at the State level16 CAS CCTNS Core Application Software17 CPU Central Processing Unit of a computer18 CrPC Code of Criminal Procedure, 197319 CIPA Common Integrated Police Application20 OS Computer Operating System21 CCIS Crime and Criminal Information System22 CCTNS Crime and Criminal Tracking and Network Systems23 CB Crime Branch24 CID Criminal Investigation Department25 DMZ Demilitarized Zone26 DCP Deputy Commissioner of Police27 DIG Deputy Inspector General of Police28 DSP Deputy Superintendent of Police29 DG&IGP Director General and Inspector General of Police30 DGP Director General of Police31 DCRB District Crime Record Bureau32 DIO District Information Officer33 DMT District Mission Team34 E-Beat Electronic Beat Management System35 Police IT End-to-end ERP application being developed and deployed by Karnataka StatePolice36 ERP Enterprise Resource Planning37 FTP File Transfer Protocol38 FIR First Information Report39 FRO Foreigners Registration
    • Karnataka State Police RFP for Selection of State System Integrator 5E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 201140 FSL Forensic Science Laboratory41 G-CARE GIS based Crime Analysis and Reporting Engine42 GD General Diary43 GIS Geographical Information System44 GB Gigabyte45 GoI Government of India46 GoK Government of Karnataka47 G2B Government to Business48 G2C Government to Citizen49 G2G Government to Government50 HQ Head Quarters51 HF High Frequency52 IPC Indian Penal Code, 186053 ICT Information and Communication Technology54 IT Act Information Technology Act, 200055 IGP Inspector General of Police56 IVRS Integrated Voice Response System57 IIS Internet Information Services, Microsoft58 ISP Internet Service Provider59 IO Investigating Officer60 KSP Karnataka State Police61 kbps Kilobits per second62 KBPS Kilo bytes per second63 KSP DC KSP Data Center64 KSPWAN KSP Wide Area Network65 L&O Law and Order Module of Police IT66 L2 Level Two (usually referring to L2 Switch in networks)67 LAN Local Area Network68 MIS Management Information System69 MB Megabyte70 MS Microsoft Corporation71 .NET Microsofts application development framework72 MHA Ministry of Home Affairs73 MMP Mission Mode Project74 MT Motor Transport75 MVVC Motor Vehicle Verification Counter76 MFD Multi-Functional Device77 MPLS Multi-Protocol Level Switching78 NCRB National Crime Record Bureau79 NeGP National e-Governance Plan80 NHRC National Human Rights Commission81 NIC National Informatics Centre
    • Karnataka State Police RFP for Selection of State System Integrator 6E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 201182 NOC No Objection Certificate83 NCR Non Cognizance Report84 PCW Police Computer Wing, Karnataka85 PC Police Constable86 PD Police Department87 PI Police Inspector88 PS Police Station89 PSI Police Sub-Inspector90 PTC Police Training College91 PTS Police Training School92 PIM Project Implementation & Monitoring Report93 PMU Project Management Unit94 RAM Random Access Memory95 RTO Regional Transport Office96 RTI Right to Information Act97 SLA Service Level Agreement98 SDD Software Design Document99 SB Special Branch100 SCRB State Crime Record Bureau101 SDA State Designated Agency102 SIO State Information Officer103 SMT State Mission Team104 SPMC State Programme Management Consultant105 SPMU State Project Monitoring Unit106 SWAN State Wide Area Network107 SHO Station House Officer108 SQL Structured Query Language109 SI Sub Inspector110 SDM Sub-Divisional Magistrate111 SDPO Sub-Divisional Police Office112 SP Superintendent of Police113 SI System Integrator114 SRS System Requirements Specification115 TB Tera Byte116 UI Under Investigation117 UT Union Territory118 VHF Very High Frequency119 VPN Virtual Private Network120 VPNoBB VPN over Broadband121 WAN Wide Area Network
    • Karnataka State Police RFP for Selection of State System Integrator 7E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011ii. Glossary of TermsThe definitions of various terms that have been used in this Agreement are as follows: “Request for Proposal (RFP)” means all three Volumes and itsannexure and any other documents provided along with this RFP or issued duringthe course of the selection of bidder, seeking a set of solution(s), services(s),materials and/or any combination of them. “Contract / Agreement / Contract Agreement/ Master ServiceAgreement” means the Agreement to be signed between the successful bidderand KCoPS, including all attachments, appendices, all documents incorporated byreference thereto together with any subsequent modifications, the RFP, the bidoffer, the acceptance and all related correspondences, clarifications, presentations. “Bidder” means any firm offering the solution(s), service(s) and /or materials asrequired in the RFP. The word Bidder when used in the pre-award period shall besynonymous with parties bidding against this RFP, and when used after award of theContract shall mean the successful party with whom KCoPS signs the agreement forrendering of services for implementation of this project. “Proposal/Bid” means the Pre-Qualification, Technical and Commercial bidssubmitted for this project against this RFP. “Requirements” shall mean and include all the reports prepared by KCoPS &SPMC, schedules, details, description, statements of technical data, performancecharacteristics and standards (Indian & International) as applicable and specified inthe RFP. “Successful Implementation/Go-Live” will mean:a) Successful deployment, commissioning, and UAT of the POLICE IT ERP andadvanced applications mentioned in Volume-I of the RFP implemented during thephase.b) Site Preparation including furniture, creation of LAN, electrical works, etc. duringthat phase after verification and approval by KCoPS or its constituted committeesor representatives.c) Successful Data digitization / Data migration after verification and approval byKCoPS or its constituted committees or representatives.d) Training and Certification of all the trainees trained on the POLICE IT ERP andadvanced applications.e) Procurement, deployment, and commissioning of the hardware at Data Centre,
    • Karnataka State Police RFP for Selection of State System Integrator 8E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011DR Centre and other locations required to support the functioning of POLICE ITERP and advanced applications.f) Procurement, deployment and commissioning of the networking equipments andprovisioning of desired connectivity required to support the functioning ofPOLICE IT ERP and advanced applications.g) Achievement of the Service Levels as expected during the project.h) Integration/Migration of existing applications/data.i) Integration of applications with external agencies.j) Acceptance / Sign off from KCoPS or its constituted committees orrepresentatives.
    • Karnataka State Police RFP for Selection of State System Integrator 9E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20111. Request for Proposal Data sheetThis tender document is being released through the e-procurement Portal of Government ofKarnataka. Interested bidders are requested to register at the portal:-https://www.eproc.karnataka.gov.in /eprocurement /regn/supplier_registration_terms.seam tosubmit their bids.S. No Information Details1. RFP reference No and Date No: CCTNS/3/CEO/KCoPS/2011-122. Non Refundable Tender Processing Fee As mentioned in e-Procurement portal3. EMD Rs. 57 Lakhs. (Rupees Sixty Lakhs only)4. Last date for submission of written queries forclarifications and date of pre-proposalconferencePlease refer to tender information inthe e-procurement portal.5. Release of response to clarifications TBD6. Last date (deadline) for receipt of proposals inresponse to RFP noticePlease refer to tender information inthe e-procurement portal.7. Place, Time and Date of opening of Technicalproposals received in response to the RFP noticePlease refer to tender information inthe e-procurement portal.8. Place, Time and Date of opening of Financialproposals received in response to the RFP noticeTBD9. Contact Person for queries IGP, PCW,Contact no. 080-2235387110. Addressee and all further communications: Police Computer Wing,MS Building, Gate 1, 7thFloor,Bangalore - 01
    • Karnataka State Police RFP for Selection of State System Integrator 10E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20112. Master Services AgreementTHIS AGREEMENT is made on this the < > day of < > 2011 at< >, India.BETWEENThe Chief Executive Officer, KCoPS, Karnataka State Police O/o The IGP,PCW PoliceComputer Wing, MS Building, Gate 1, 7th Floor, Bangalore - 01 India (hereinafter referredto as ”KCoPS” which expression shall, unless excluded by or repugnant to the context,include his successor in office and assignees and delegates) on the one part,AND< >, a Company registered under the Companies Act, 1956, having its registeredoffice at < _> acting through < >, authorized through Power ofAttorney dated < > to sign the document (hereinafter referred to as“System Integrator/ SI” which expression shall, unless excluded by or repugnantto the context, include his successors/ administrators/ assignees) on the second part.Each of the parties mentioned above are collectively referred to as the “Parties‟ andindividually as a “Party‟.WHEREAS:1. KCoPS is desirous to implement the Mission Mode Project Crime & Criminal TrackingNetwork and Systems, an initiative of National Crime Record Bureau under Ministryof Home Affairs in Karnataka Police for creating a comprehensive and integratedsystem for enhancing the efficiency and effectiveness of policing at all levels andespecially at the Police Station level through adoption of principles of e-Governance.2. In furtherance of the same, KCoPS undertook the selection of a suitable SystemIntegrator through a competitive bidding process for implementing the Project and inthis behalf issued Request for Proposal (RFP) vide reference no. <_________>dated < >.3. The successful bidder has been selected as the System Integrator on the basis of BidDetails set out as Annexure-D of this Agreement, to undertake the Project of thedevelopment and implementation of the solution, its roll out and sustainedoperations.NOW THEREFORE, in consideration of the mutual covenants, promises, assurances,representations, and provisions set forth herein, the Parties hereto agree as follows:
    • Karnataka State Police RFP for Selection of State System Integrator 11E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20112.1 Definitions and Interpretations2.1.1 InterpretationIn this Agreement, unless otherwise specified:a) References to Clauses, Sub-Clauses, Paragraphs, Schedules and Annexure are toclauses, sub clauses, paragraphs, schedules and annexure to this Agreement;b) Use of any gender includes the other genders;c) References to a „’company’ shall be construed so as to include any company,corporation or other body corporate, wherever and however incorporated orestablished;d) References to a “person’ shall be construed so as to include any individual,firm, company, government, state or agency of a state, local or municipal authorityor government body or any joint venture, association or partnership (whether or nothaving separate legal personality);e) A reference to any statute or statutory provision shall be construed as a reference tothe same as it may have been, or may from time to time be, amended, modified orreenacted;f) Any reference to a ‘day’ shall mean a period of 24 hours running from midnight tomidnight;g)h) References to times are to Indian Standard Time;i)j) System integrator (SI) has been used for the same entity i.e. bidder selected for theproject.2.2 Measurements and Arithmetic ConventionsAll measurements and calculations shall be in the metric system and calculations done to2 (two) decimal places, with the third digit of 5 (five) or above being rounded up andbelow 5 (five) being rounded down except in money calculations where such amountsshall be rounded off to the nearest INR.2.3 Ambiguities within AgreementIn case of ambiguities or discrepancies within this Agreement, the following principlesshall apply:
    • Karnataka State Police RFP for Selection of State System Integrator 12E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011As between two Clauses of this Agreement, the provisions of a specific Clause relevant tothe issue under consideration shall prevail over those in a general Clause;As between the provisions of this Agreement and the Schedules, the Agreement shallprevail, save and except as expressly provided otherwise in the Agreement or theSchedules; andAs between any value written in numerals and that in words, the value in words shallprevail.2.4 Priority of documentsThis Agreement, including its Schedules, represents the entire agreement between theParties as noted in this Clause. If in the event of a dispute as to the interpretation ormeaning of this Agreement it should be necessary for the Parties to refer to documentsforming part of the bidding process leading to this Agreement, then such documents shallbe relied upon and interpreted in the following descending order of priority:a) This Agreement along with the SLA agreement, NDA agreement, Schedules andAnnexure;b) Request for Proposal and Addendum/ Corrigendum to the Request for Proposal (ifany).For the avoidance of doubt, it is expressly clarified that in the event of a conflict betweenthis Agreement, Annexure/ Schedules or the contents of the RFP, the terms of thisAgreement shall prevail over the Annexure/ Schedules and Annexure/ Schedules shallprevail over the contents and specifications of the RFP.2.5 Scope of the ProjectThe System Integrator shall be required to follow the scope of work as defined in theVolume-I of the RFP document. In addition to the scope of work, SI will also be requiredto adhere to the project timelines and submit the required deliverables as defined in theVolume-I of the RFP.a. Terms & Duration of the ProjectThe KCoPS intends to grant to the System Integrator the right to undertake andimplement the Project on the terms and conditions set forth below:i. Successful implementation / Go-Live of the project in Phases (as defined in RFPVolume-I) within the defined period from the date of signing of contract. TheSuccessful implementation / Go-Live of a Phase will include:
    • Karnataka State Police RFP for Selection of State System Integrator 13E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20111. Successful deployment, commissioning, and UAT of the enhanced Police ITapplication;2. Site preparation including furniture, creation of LAN, electrical works, etc. duringthat phase after verification and approval by KCoPS or its constituted committeesor representatives;3. Successful data digitization and data migration after verification and approval byKCoPS or its constituted committees or representatives;4. Training and certification of all trainees, trained on the Police IT and advancedapplications;5. Procurement, deployment, and commissioning of the hardware at Data Center,DR Centre and other locations required to support the functioning of Police IT andadvanced applications;6. Procurement, deployment and commissioning of the networking equipment andprovisioning of desired connectivity required to support the functioning of PoliceIT and advanced applications and/or up gradation of bandwidth requirement atthe existing locations;7. Achievement of the Service Levels as expected during the project;8. Integration/Migration of existing application/data;9. Acceptance / Sign off from KCoPS or its constituted committees orrepresentatives.ii. Operations and Maintenance of the system for a period of five years from theSuccessful Implementation / Go-Live of the Complete enterprise e-COPS and othermodules as per the requirement.iii. Hence, the Overall “Term” for the Project will be at least 3 (Three) years from signingof agreement. Although the KCoPS at its own discretion may terminate the contractbefore the expiry of the 3 year period. In such circumstances the SI’s liabilities to thedepartment will cease to exist. This clause will not hold good if such a termination isexecuted by KCoPS because of the failure of the SI to deliver services as per this RFP.iv. The department at its own discretion may extend the contract by 2 more years underthe same terms and conditions.
    • Karnataka State Police RFP for Selection of State System Integrator 14E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011This Agreement shall come into effect on < date > 2011 (hereinafter the„Effective Date‟ ) and shall continue till operation and maintenance completiondate which shall be the date of the completion of the operation and maintenance tothe satisfaction of KCoPS or its nominated agencies.2.6 Conditions Precedent & Effective Datea. Provisions to take effect upon fulfillment of Conditions PrecedentSubject to express terms to the contrary, the rights and obligations under this Agreementshall take effect only upon fulfillment of all the Conditions Precedent set out below.However, KCoPS or its nominated agencies may at any time at its sole discretion waivefully or partially any of the Conditions Precedent for the System Integrator.b. Conditions Precedent of the System IntegratorThe System Integrator shall be required to fulfill the Conditions Precedent in which is asfollows:i. to provide a Performance Security/Guarantee and other guarantees/ payments asand when required to the KCoPS or its nominated agencies; andii. to provide the KCoPS or its nominated agencies certified true copies of itsconstitutional documents and board resolutions authorizing the execution, deliveryand performance of this Agreement by the System IntegratorFor the avoidance of doubt, it is expressly clarified that the obligations of the Partiesexcept the financial obligations of KCoPS or its nominated agencies under thisAgreement shall commence from the fulfillment of the Conditions Precedent as set forthabove.c. Extension of time for fulfillment of Conditions Precedenti. The Parties may, by mutual agreement extend the time for fulfilling the ConditionsPrecedent and the Term of this Agreement;ii. For the avoidance of doubt, it is expressly clarified that any such extension of timeshall be subject to imposition of penalties on the System Integrator linked to thedelay in fulfilling the Conditions Precedent.d. Non-fulfillment of the System Integrator’s Conditions Precedenti. In the event that any of the Conditions Precedent of the System Integrator has notbeen fulfilled within 15 days of signing of this Agreement and the same have not
    • Karnataka State Police RFP for Selection of State System Integrator 15E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011been waived fully or partially by KCoPS or its nominated agencies, this Agreementshall cease to exist.ii. In the event that the Agreement fails to come into effect on account of non-fulfillment of the System Integrator’s Conditions Precedent, the KCoPS or itsnominated agencies shall not be liable in any manner whatsoever to the SystemIntegrator and the EMD/ Performance Guarantee given by the System Integratorshall be forfeited.iii. In the event that possession of any of the KCoPS or its nominated agencies facilitieshas been delivered to the System Integrator prior to the fulfillment of the ConditionsPrecedent, upon the termination of this Agreement such shall immediately revert toKCoPS or its nominated agencies, free and clear from any encumbrances or claims.2.7 Obligations under the SLAThe SLA shall be a separate contract in respect of this Agreement and shall be enteredinto concurrently with this Agreement between KCoPS and System Integrator;In relation to any future SLA entered into between the Parties; each of the Parties shallobserve and perform the obligations set out herein.a. Change of Controli. In the event of a change of control of the System Integrator during theTerm, the SI shall promptly notify KCoPS and/or its nominated agenciesof the same in the format set out as Annexure-A of this Agreement.ii. In the event that the net worth of the surviving entity is less than that ofSystem Integrator prior to the change of control, the KCoPS or itsnominated agencies may within 30 days of becoming aware of suchchange in control, require a replacement of existing PerformanceGuarantee furnished by SI from a guarantor acceptable to the KCoPS orits nominated agencies (which shall not be System Integrator or any of itsassociated entities).iii. If such a guarantee is not furnished within 30 days of the KCoPS or itsnominated agencies requiring the replacement, the KCoPS may exerciseits right to terminate the SLA and/ or this Agreement within a further 30days by written notice, to become effective as specified in such notice.
    • Karnataka State Police RFP for Selection of State System Integrator 16E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011iii. Pursuant to termination, the effects of termination as set out in Clause2.16 of this Agreement shall follow.iv. For the avoidance of doubt, it is expressly clarified that the internalreorganization of the System Integrator shall not be deemed an event ofa change of control for purposes of this Clause unless the surviving entityis of less net worth than the predecessor entity.b. Final Testing and CertificationThe Project shall be governed by the mechanism of final acceptance testing andcertification to be put into place by the KCoPS, guided by the following principles:i. KCoPS reserves the right to nominate a technically competent agency(“Final Testing and Certification Agency”) for conducting finalacceptance testing and certification;ii. Such Final Testing and Certification Agency will lay down a set ofguidelines following internationally accepted norms and standards fortesting and certification for all aspects of project development andimplementation covering software, hardware and networking includingthe processes relating to the design of solution architecture, design ofsystems and sub-systems, coding, testing, business processdescription, documentation, version control, change management,security, service oriented architecture, performance in relation tocompliance with SLA metrics, interoperability, scalability, availability andcompliance with all the technical and functional requirements of the RFPand this Agreement;iii. The Final Testing and Certification Agency will be involved with Projectfrom the development stage to ensure that the guidelines are beingfollowed and to avoid large scale modifications pursuant to testing doneafter the application is fully developed;iv. The Final Testing and Certification Agency may engage professionalorganizations for conducting specific tests on the software, hardware,networking, security and all other aspects;v. The Final Testing and Certification Agency will establish appropriateprocesses for notifying the System Integrator of any deviations from the
    • Karnataka State Police RFP for Selection of State System Integrator 17E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011norms, standards or guidelines at the earliest instance after takingcognizance of the same to enable the System Integrator to takecorrective action;vi. Such an involvement of and guidance by the Final Testing andCertification Agency shall not, however, absolve the System Integrator ofthe fundamental responsibility of designing, customizing/ developing,installing, testing and commissioning the various components of theProject to deliver the services in perfect conformity with this Agreement.vii. The Parties shall ensure that the range of the Services under the SLA shallnot be varied, reduced, or increased except with the prior writtenagreement between the KCoPS and System Integrator in accordancewith the Change Control Schedule set out in Schedule-II of thisAgreement. Save for the express terms of the Terms of PaymentSchedule set out as Schedule-VI of this Agreement, KCoPS or itsnominated agencies and its users may purchase any particular categoryof Services that may become necessary as per the Change ControlSchedule set out in Schedule-II of this Agreement, without the need to gofor a separate procurement process.2.8 Representations and Warrantiesa. Representations and warranties of the System IntegratorThe System Integrator represents and warrants to the KCoPS or its nominated agenciesthat:i. it is duly organized and validly existing under the laws of India, and hasfull power and authority to execute and perform its obligations under thisAgreement and other agreements and to carry out the transactionscontemplated hereby;ii. it is a competent provider of a variety of information technology andbusiness process management services;iii. it has taken all necessary corporate and other actions under ApplicableLaws to authorize the execution and delivery of this Agreement and tovalidly exercise its rights and perform its obligations under thisAgreement;iv. from the Effective Date, it will have the financial standing and capacity toundertake the Project in accordance with the terms of this Agreement;
    • Karnataka State Police RFP for Selection of State System Integrator 18E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011v. in providing the Services, it shall use reasonable endeavors not tocause any unnecessary disruption to KCoPS s normal businessoperationsvi. this Agreement has been duly executed by it and constitutes a legal, validand binding obligation, enforceable against it in accordance with theterms hereof, and its obligations under this Agreement shall be legallyvalid, binding and enforceable against it in accordance with the termshereof;vii. the information furnished in the tender documents and as updated on orbefore the date of this Agreement is to the best of its knowledge andbelief true and accurate in all material respects as at the date of thisAgreement;viii. the execution, delivery and performance of this Agreement shall notconflict with, result in the breach of, constitute a default by any of theterms of its Memorandum and Articles of Association or any ApplicableLaws or any covenant, contract, agreement, arrangement,understanding, decree or order to which it is a party or by which it or anyof its properties or assets is bound or affected;ix. there are no actions, suits, proceedings, or investigations pending or, toits knowledge, threatened against it at law or in equity before any courtor before any other judicial, quasi-judicial or other authority, theoutcome of which may result in the breach of this Agreement or whichindividually or in the aggregate may result in any material impairment ofits ability to perform any of its material obligations under this Agreement;x. it has no knowledge of any violation or default with respect to any order,writ, injunction or decree of any court or any legally binding order of anyGovernment Instrumentality which may result in any Adverse Effect onits ability to perform its obligations under this Agreement and no factor circumstance exists which may give rise to such proceedings thatwould adversely affect the performance of its obligations under thisAgreement;RIME & CRIMINAL TRACKING NETWORK APROJECxi. it has complied with Applicable Laws in all material respects and has notbeen subject to any fines, penalties, injunctive relief or any other civil orcriminal liabilities which in the aggregate have or may have an AdverseEffect on its ability to perform its obligations under this Agreement;xii. no representation or warranty by it contained herein or in any otherdocument furnished by it to KCoPS or its nominated agencies in relationto the Required Consents contains or shall contain any untrue or
    • Karnataka State Police RFP for Selection of State System Integrator 19E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011misleading statement of material fact or omits or shall omit to state amaterial fact necessary to make such representation or warranty notmisleading; andxiii. no sums, in cash or kind, have been paid or shall be paid, by it or on itsbehalf, to any person by way of fees, commission or otherwise forentering into this Agreement or for influencing or attempting toinfluence any officer or employee of KCoPS or its nominatedagencies in connection therewith.b. Representations and warranties of the KCoPS or its nominated AgenciesKCoPS or its nominated agencies represent and warrant to the System Integrator that:i. it has full power and authority to execute, deliver and perform itsobligations under this Agreement and to carry out the transactionscontemplated herein and that it has taken all actions necessary toexecute this Agreement, exercise its rights and perform its obligations,under this Agreement and carry out the transactions contemplatedhereby;ii. it has taken all necessary actions under Applicable Laws to authorize theexecution, delivery and performance of this Agreement and to validlyexercise its rights and perform its obligations under this Agreement;iii. it has the financial standing and capacity to perform its obligations underthe Agreement;iv. it is subject to the laws of India, and hereby expressly and irrevocablywaives any immunity in any jurisdiction in respect of this Agreement ormatters arising there under including any obligation, liability orresponsibility hereunder;v. this Agreement has been duly executed by it and constitutes a legal, validand binding obligation enforceable against it in accordance with theterms hereof and its obligations under this Agreement shall be legallyvalid, binding and enforceable against it in accordance with the termsthereof;vi. the execution, delivery and performance of this Agreement shall notconflict with, result in the breach of, constitute a default under, oraccelerate performance required by any of the Applicable Laws or anycovenant, contract, agreement, arrangement, understanding, decree ororder to which it is a party or by which it or any of its properties or assetsis bound or affected;
    • Karnataka State Police RFP for Selection of State System Integrator 20E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011vii. there are no actions, suits or proceedings pending or, to its knowledge,threatened against it at law or in equity before any court or before anyother judicial, quasi-judicial or other authority, the outcome of whichmay result in the default or breach of this Agreement or whichindividually or in the aggregate may result in any material impairment ofits ability to perform its material (including any payment) obligationsunder this Agreement;viii. it has no knowledge of any violation or default with respect to any order,writ, injunction or any decree of any court or any legally binding order ofany Government Instrumentality which may result in any Adverse Effecton the KCoPS or its nominated agencies ability to perform its obligationsunder this Agreement and no fact or circumstance exists which may giverise to such proceedings that would adversely affect the performance ofits obligations under this Agreement;ix. it has complied with Applicable Laws in all material respects;x. all information provided by it in the RFP in connection with the Project is,to the best of its knowledge and belief, true and accurate in all materialrespects; andxi. Upon the System Integrator performing the covenants herein, it shall notat any time during the term hereof, interfere with peaceful exercise ofthe rights and discharge of the obligations by the System Integrator, inaccordance with this Agreement.2.9 Undertakings of the KCoPS or its Nominated AgenciesWithout prejudice to any other undertakings or obligations of the KCoPS or its nominatedagencies under this Agreement the KCoPS or its nominated agencies shall undertakethe following:a) To provide any support through personnel to test the system during the Term;b) To provide any support through personnel and/or test data during development,rollout, steady state operation, as well as, for any changes/enhancements in thesystem whenever required due to scope change that may arise due to business,delivery or statutory/regulatory reasons;c) KCoPS shall provide the data (including in electronic form wherever available) to bedigitized or migrated.d) To authorize the System Integrator to interact for implementation of the Project withexternal entities such as the Transport Department, Government Hospitals, Courts,
    • Karnataka State Police RFP for Selection of State System Integrator 21E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Jails, etc. other entities mentioned for integration requirements in Volume-I of theRFP.2.10 Obligations of the System Integratora) It shall provide to the KCoPS or its nominated agencies, the Minimum RequiredDeliverables as set out in Annexure-C of this Agreement.b) It shall keep abreast of the relevant technical, managerial and operationalrequirements applicable to the provision of the services and best practices in this areaand shall share their knowledge with KCoPS or its nominated agencies regardingmatters which would assist KCoPS or its nominated agencies in its use of the Services,provided that System Integrator shall not be obligated to share other KCoPSinformation or Confidential Information of System Integrator not relevant to thisAgreement;c) It shall perform the Services as set out in this Agreement and in a professional mannercommensurate with industry and technical standards which are generally in effect forinternational projects and innovations pursuant thereon similar to thosecontemplated by this Agreement, and so as to comply with the applicable ServiceLevels set out with this Agreement.d) It shall ensure that the Services are being provided as per the Project Timelines set outas Annexure-C to this Agreement.2.11 Approvals and Required Consentsa) The Parties shall cooperate to procure, maintain and observe all relevant andregulatory and governmental licenses, clearances and applicable approvals(hereinafter the “Required Consents”) necessary for the SystemIntegrator to provide the Services. The costs of such Approvals shall be borne by theParty normally responsible for such costs according to local custom and practice inthe locations where the Services are to be provided.b) The KCoPS or its nominated agencies shall use reasonable endeavors to assist SystemIntegrator to obtain the Required Consents. In the event that any Required Consent isnot obtained, the System Integrator and the KCoPS or its nominated agencies will co-operate with each other in achieving a reasonable alternative arrangement as soon asreasonably practicable for the KCoPS or its nominated agencies to continue toprocess its work with as minimal interruption to its business operations as iscommercially reasonable until such Required Consent is obtained, provided that theSystem Integrator shall not be relieved of its obligations to provide the Services and
    • Karnataka State Police RFP for Selection of State System Integrator 22E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011to achieve the Service Levels until the Required Consents are obtained if and to theextent that the System Integrator’s obligations are not dependent upon suchRequired Consents.2.12 Use of Assets by the System IntegratorDuring the Term the System Integrator shall:a) take all reasonable and proper care of the entire hardware and software, network orany other information technology infrastructure components used for the Projectand other facilities leased / owned / operated by the System Integrator exclusively interms of ensuring their usability for the delivery of the Services as per thisAgreement (hereinafter the “Assets”) in proportion to their use and control of suchAssets which will include all up-gradation/enhancements and improvements to meetthe current needs of the Project; andb) keep all the tangible Assets in as good and serviceable condition (reasonable wearand tear excepted) and/or the intangible Assets suitably upgraded subject to therelevant industry standards (including those stated in Volume-I of the RFP) as at thedate the System Integrator takes control of and/or first uses the Assets and duringthe entire Term of the Agreement. Pursuant to technological obsolescence, up-gradation will be carried out by the System Integrator;c) ensure that any instructions or manuals supplied by the manufacturer of the Assetsfor use of the Assets and which are provided to the System Integrator will befollowed by the System Integrator and any person who will be responsible for the useof the Assets;2d) take such steps as may be properly recommended by the manufacturer of the Assetsand notified to the System Integrator or as may, in the reasonable opinion of theSystem Integrator, be necessary to use the Assets in a safe manner;e) ensure that the Assets that are under the control of the System Integrator, are keptsuitably housed and in conformity with Applicable Law;f) procure permission from the KCoPS or its nominated agencies and any persons dulyauthorized by them to enter any land or premises on which the Assets are for thetime being sited so as to inspect the same, subject to any reasonable third partyrequirements;g) not, knowingly or negligently use or permit any of the Assets to be used incontravention of any statutory provisions or regulation or in any way contrary toApplicable Law; andh) Si Will be responsible for undertaking comprehensive insurance including liability
    • Karnataka State Police RFP for Selection of State System Integrator 23E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011insurance, system and facility insurance and any other insurance for the personnel,assets, data, software, etc.2.13 Access to the KCoPS or its Nominated Agencies LocationsFor so long as the System Integrator provides services to the KCoPS or its nominatedagencies location, as the case may be, on a non-permanent basis and to the extentnecessary, the KCoPS as the case may be or its nominated agencies shall, subject tocompliance by the System Integrator with any safety and security guidelines which maybe provided by the KCoPS as the case may be or its nominated agencies and notified tothe System Integrator in writing, provide the System Integrator with:a) reasonable access, in the same manner granted to the KCoPS or its nominatedagencies employees, to the KCoPS as the case may be location twenty-four hours day,seven days a week;b) Reasonable work space, access to office equipment as mutually agreed and otherrelated support services in such location and at such other the KCoPS as the case maybe location, if any, as may be reasonably necessary for the System Integrator toperform its obligations hereunder and under the SLA.Access to locations, office equipments and services shall be made available to theSystem Integrator on an “as is, where is” basis by the KCoPS as the case may be or itsnominated agencies. The System Integrator agrees to ensure that its employees, agents,and contractors shall not use the location, services, and equipment referred to in RFPVolume-I for the following purposes:a) for the transmission of any material which is defamatory, offensive or abusive orof an obscene or menacing character; orb) In a manner which constitutes a violation or infringement of the rights of anyperson, firm or company (including but not limited to rights of copyright orconfidentiality).2.14 Management Phasea. GovernanceThe review and management process of this Agreement shall be carried out inaccordance with the Governance Schedule set out in Schedule-V of this Agreement andshall cover all the management aspects of the Project.b. Use of Services
    • Karnataka State Police RFP for Selection of State System Integrator 24E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011i. The KCoPS as the case may be or its nominated agencies, will undertakeand use the Services in accordance with any instructions or procedures asper the acceptance criteria as set out in the SLA or this Agreement or anyagreement that may be entered into between the Parties from time totime;ii. The KCoPS as the case may be or its nominated agencies shall beresponsible for the operation and use of the Deliverables resulting fromthe Services.c. ChangesUnless expressly dealt with elsewhere in this Agreement, any changes under or to thisAgreement or under or to the SLA shall be dealt with in accordance with the ChangeControl Schedule set out in Schedule-II of this Agreement.d. Security and SafetyI. The System Integrator shall comply with the directions issued from time totime by the KCoPS or its nominated agencies and follow the industrystandards related to safety and security (including those as stated in the RFPVolume-I), insofar as it applies to the provision of the Services.II. Each Party to the SLA/Agreement shall also comply with KCoPS or theGovernment of India, and the respective State’s security standards andpolicies in force from time to time at each location of which KCoPS or itsnominated agencies make the System Integrator aware in writing insofar asthe same apply to the provision of the Services.III. The Parties to the SLA/Agreement shall use reasonable endeavors to reportforthwith in writing to each other all identified attempts (whether successfulor not) by unauthorized persons (including unauthorized persons who areemployees of any Party) either to gain access to or interfere with the KCoPSas the case may be or any of their nominees data, facilities or ConfidentialInformation.IV. The System Integrator shall upon reasonable request by the KCoPS as thecase may be or their nominee(s) participate in regular meetings when safetyand information technology security matters are reviewed.
    • Karnataka State Police RFP for Selection of State System Integrator 25E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011V. As per the provisions of the SLA or this Agreement, the System Integratorshall promptly report in writing to the KCoPS or its nominated agencies, anyact or omission which they are aware that could have an adverse effect onthe proper conduct of safety and information technology security at thefacilities of KCoPS as the case may be.e. Co-operationExcept as otherwise provided elsewhere in this Agreement or the SLA, the Providing Party(“System Integrator”) to this Agreement or to the SLA undertakes promptly to providethe Receiving Party (“KCoPS”) with all such information and co-operation which theKCoPS reasonably requests, provided that such information and co-operation:I. does not require material expenditure by the Providing Party to provide thesame;II. is reasonably required by the Receiving Party in order for it to comply with itsobligations under this Agreement or the SLA;III. cannot be construed to be Confidential Information; andIV. Is capable of being provided by the Providing Party.Further, each Party agrees to co-operate with the contractors and subcontractors of the otherParty as reasonably requested in order to accomplish the purposes of this Agreement.2.15 Financesa. Terms of Payment and Service Credits and DebitsI. In consideration of the Services and subject to the provisions of thisAgreement and of the SLA, the KCoPS shall pay the System Integrator forthe Services rendered in pursuance of this agreement, in accordance withthe Terms of Payment Schedule set out as Schedule-VI of this Agreement.II. All payments are subject to the application of service credits and debits asmay be provided for in the SLA. For the avoidance of doubt, it is expresslyclarified that the KCoPS will pay the service credits as stated in accordancewith the Schedule-VI of this Agreement and the KCoPS may also calculate afinancial sum and debit the same against the terms of payment as set out inSchedule-VI of this Agreement as a result of the failure of the SystemIntegrator to meet the Service Level as defined in SLA.III. Save and except as otherwise provided for herein or as agreed between the
    • Karnataka State Police RFP for Selection of State System Integrator 26E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Parties in writing, the KCoPS shall not be required to make any payments inrespect of the Services (or, without limitation to the foregoing, in respect ofthe System Integrator performance of any obligations under this Agreementor the SLA) other than those covered in the Schedule-VI of this Agreement.For the avoidance of doubt, it is expressly clarified that the payments shall bedeemed to include all ancillary and incidental costs and charges arising in thecourse of delivery of the Services including consultancy charges,infrastructure costs, project costs, implementation and management chargesand all other related costs including taxes which are addressed in this Clause.b. Invoicing and Settlementi. Subject to the specific terms of the SLA, the System Integrator shall submitits invoices in accordance with the following principles:1. The KCoPS shall be invoiced by the System Integrator for theServices. Generally and unless otherwise agreed in writingbetween the Parties or expressly set out in the SLA, the SystemIntegrator shall raise an invoice along with necessary approvalsas per Schedule-VI of this Agreement, and2. Any invoice presented in accordance with this Article shall be in aform agreed with the KCoPS.ii. The System Integrator alone shall invoice all payments after receiving dueapproval from the competent authority. Such invoices shall be accurate and alladjustments to or changes in the terms of payment as stated in Schedule-VI ofthis Agreement. The System Integrator shall waive any charge for a Service that isnot invoiced within six months after the end of the month in which the chargerelating to such Service is authorized or incurred.iii. Payment shall be made within 30 working days of the receipt of invoice alongwith supporting documents by the KCoPS subject to penalties. The penalties areimposed on the System Integrator as per the SLA criteria specified in the SLA.iv. The KCoPS shall be entitled to delay or withhold payment of any invoice or part ofit delivered by the System Integrator under Schedule-VI of this Agreementwhere the KCoPS disputes / withholds such invoice or part of it provided thatsuch dispute is bona fide. The withheld amount shall be limited to that which is indispute. The disputed / withheld amount shall be settled in accordance with theescalation procedure as set out in Schedule-V of this Agreement. Any exercise bythe KCoPS under this Clause shall not entitle the System Integrator to delay or
    • Karnataka State Police RFP for Selection of State System Integrator 27E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011withhold provision of the Services.v. The KCoPS shall be entitled to delay or withhold payment of any invoice or part ofit delivered by the System Integrator under Schedule-VI of this Agreement wherethe KCoPS disputes any previous invoice or part of it that it had not previouslydisputed provided that such dispute is bona fide. The withheld amount shall belimited to that which is the disputed amount. The disputed amount shall bereferred to the escalation procedure as set out in Schedule-V of this Agreement.Any exercise by the KCoPS under this Clause shall not entitle the SystemIntegrator to delay or withhold provision of the Services.vi. The System Integrator shall pay all its sub-contractors in a timely fashion inaccordance with a mechanism, which will not prejudice the Project.c. Taxi. The KCoPS or its nominated agencies shall be responsible for withholding taxesfrom the amounts due and payable to the System Integrator whereverapplicable. The System Integrator shall pay for all other taxes in connectionwith this Agreement, SLA, scope of work and any other engagement required tobe undertaken as a part of this Agreement, including, but not limited toproperty, sales, use, excise, value-added, goods and services, consumption andother similar taxes or duties.ii. The KCoPS or its nominated agencies shall provide System Integrator with theoriginal tax receipt of any withholding taxes paid by KCoPS or its nominatedagencies on payments under this Agreement. The System Integrator agreesto reimburse and hold the KCoPS or its nominated agencies harmless fromany deficiency including penalties and interest relating to taxes that are itsresponsibility under this paragraph. For purposes of this Agreement, taxes shallinclude taxes incurred on transactions between and among the KCoPS or itsnominated agencies, the System Integrator and third party subcontractors.iii. In the event of any increase or decrease of the rate of taxes due to anystatutory notification/s during the Term of the Agreement the consequentialeffect shall be to the account of the System Integrator.iv. The Parties shall co-operate to enable each Party to accurately determine itsown tax liability and to minimize such liability to the extent legally permissible.In connection therewith, the Parties shall provide each other with thefollowing:1. any resale certificates;
    • Karnataka State Police RFP for Selection of State System Integrator 28E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20112. any relevant information regarding out-of-state or use of materials,equipment or services; and3. Any direct pay permits, exemption certificates or information reasonablyrequested by the other Party.2.16 Terminationa. Material Breachi. In the event that either Party believes that the other Party is in Material Breach ofits obligations under this Agreement, such aggrieved Party may terminate thisAgreement upon giving a one month’s notice for curing the Material Breach to theother Party. In case the Material Breach continues, after the notice period, theKCoPS or the System Integrator as the case may be will have the option toterminate the Agreement. Any notice served pursuant to this Clause shall givereasonable details of the Material Breach, which could include the following eventsand the termination will become effective:ii. If the System Integrator is not able to deliver the services as per the SLAs defined inVolume-I of RFP which translates into Material Breach, then the KCoPS may serve a7 days written notice for curing this Material Breach. In case the Material Breachcontinues, after the expiry of such notice period, the KCoPS will have the option toterminate this Agreement.1. If there is a Material Breach by the KCoPS or its nominatedagencies which results in not providing support for effecting datamigration and / or not providing the certification of UserAcceptance provided SI has completed all its obligations asspecified in this agreement, then the System Integrator will givea one month’s notice for curing the Material Breach to theKCoPS. After the expiry of such notice period, the SystemIntegrator will have the option to terminate the Agreementiii. The KCoPS may by giving a one month’s written notice, terminate this Agreement ifa change of control of the System Integrator has taken place and such notice shallbecome effective at the end of the notice period.iv. In the event that System Integrator undergoes such a change of control, KCoPSmay, as an alternative to termination, require full Performance Guarantee forthe obligations of System Integrator by a guarantor acceptable to KCoPS or itsnominated agencies. If such a guarantee is not furnished within 30 days of KCoPS”s
    • Karnataka State Police RFP for Selection of State System Integrator 29E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011demand, the KCoPS may exercise its right to terminate this Agreement inaccordance with this Clause by giving 15 days further written notice to the SystemIntegrator.v. The termination provisions set out in this Clause shall apply mutatis mutandis tothe SLA.b. Effects of Terminationi. In the event that KCoPS terminates this Agreement pursuant to failure on the partof the System Integrator to comply with the conditions as contained in this Clauseand depending on the event of default, Performance Guarantee furnished bySystem Integrator may be forfeited.ii. Upon termination of this Agreement, the Parties will comply with the ExitManagement Schedule set out as Schedule-III of this Agreement.iii. In the event that KCoPS or the System Integrator terminates this Agreement, thecompensation will be decided in accordance with the Terms of Payment Scheduleset out as Schedule-VI of this Agreement.iv. On termination of this Agreement for any reason, the KCoPS will decide theappropriate course of action.c. Termination of this Agreement due to bankruptcy of System IntegratorThe KCoPS may serve written notice on System Integrator at any time toterminate this Agreement with immediate effect in the event that:a) The System Integrator reporting an apprehension of bankruptcy to the KCoPSor its nominated agencies;b) KCoPS or its nominated agencies apprehending a similar eventKCOPS CRIME & CRIMINAL TRACKING NETWORKANRJT2.17 Indemnificationa. Subject to Clause 2.17.(b) below, System Integrator (the "Indemnifying Party")undertakes to indemnify KCoPS (the "Indemnified Party") from and against all Losses onaccount of bodily injury, death or damage to tangible personal property arising in favor ofany person, corporation or other entity (including the Indemnified Party) attributable to
    • Karnataka State Police RFP for Selection of State System Integrator 30E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011the Indemnifying Partys performance or non-performance under this Agreement or theSLA to the extent of the Indemnifying Partys comparative fault in causing such Losses.b. The indemnities shall be subject to the following conditions:a) the Indemnified Party as promptly as practicable informs the Indemnifying Party inwriting of the claim or proceedings and provides all relevant evidence, documentaryor otherwise;b) the Indemnified Party shall, at the cost of the Indemnifying Party, give theIndemnifying Party all reasonable assistance in the Defense of such claim includingreasonable access to all relevant information, documentation and personnel providedthat the Indemnified Party may, at its sole cost and expense, reasonably participate,through its attorneys or otherwise, in such Defense;c) if the Indemnifying Party does not assume full control over the Defense of a claim asprovided in this Article, the Indemnifying Party may participate in such Defense at itssole cost and expense, and the Indemnified Party will have the right to defend theclaim in such manner as it may deem appropriate, and the cost and expense of theIndemnified Party will be included in Losses;d) the Indemnified Party shall not prejudice, pay or accept any proceedings or claim, orcompromise any proceedings or claim, without the written consent of theIndemnifying Party;e) all settlements of claims subject to indemnification under this Article will:i. be entered into only with the consent of the Indemnified Party, whichconsent will not be unreasonably withheld and include an unconditional releaseto the Indemnified Party from the claimant or plaintiff for all liability in respect ofsuch claim; andii. include any appropriate confidentiality agreement prohibiting disclosure of theterms of such settlement;f) the Indemnified Party shall account to the Indemnifying Party for all awards,settlements, damages and costs (if any) finally awarded in favor of the IndemnifiedParty which are to be paid to it in connection with any such claim or proceedings;g) the Indemnified Party shall take steps that the Indemnifying Party may reasonablyrequire to mitigate or reduce its loss as a result of such a claim or proceedings;h) in the event that the Indemnifying Party is obligated to indemnify an IndemnifiedParty pursuant to this Article, the Indemnifying Party will, upon payment of suchindemnity in full, be subrogated to all rights and defenses of the Indemnified Party
    • Karnataka State Police RFP for Selection of State System Integrator 31E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011with respect to the claims to which such indemnification relates; andi) if a Party makes a claim under the indemnity set out under Clause 2.17.1 above inrespect of any particular Loss or Losses, then that Party shall not be entitled to makeany further claim in respect of that Loss or Losses (including any claim for damages).2.18 Force MajeureThe System Integrator or the KCoPS as the case may be, shall be entitled to suspend or excuseperformance of its respective obligations under this Agreement to the extent that suchperformance is impeded by an event of force majeure (“Force Majeure‟”).a. Force Majeure EventsA Force Majeure event means any event or circumstance or a combination ofevents and circumstances referred to in this Clause, which:I. is beyond the reasonable control of the affected Party;II. such Party could not have prevented or reasonably overcome with the exercise ofreasonable skill and care;III. does not result from the negligence of such Party or the failure of such Party toperform its obligations under this Agreement;IV. is of an incapacitating nature and prevents or causes a delay or impediment inperformance; andV. may be classified as all or any of the following events:b. Such events include:Non-Political Events:I. act of God, including earthquake, flood, inundation, landslide, exceptionallyadverse weather conditions, storm, tempest, hurricane, cyclone, lightning,thunder, volcanic eruption, fire or other extreme atmospheric conditions;II. radioactive contamination or ionizing radiation or biological contaminationexcept as may be attributable to the System Integrator’s use of radiation orradio-activity or biologically contaminating material;
    • Karnataka State Police RFP for Selection of State System Integrator 32E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011III. strikes, lockouts, boycotts, labor disruptions or any other industrial disturbancesas the case may be not arising on account of the acts or omissions of the SystemIntegrator and which affect the timely implementation and continued operationof the Project; orIV. any event or circumstances of a nature analogous to any of the foregoing.c. Political Events:I. Change in Law, other than any Change in Law for which relief is provided underthis Agreement;II. expropriation or compulsory acquisition by the KCoPS or any of theirnominated agencies of any material assets or rights of the System Integrator;III. unlawful or unauthorized revocation of, or refusal by KCoPS or any of theirnominated agencies, GoI or any of its agencies to renew or grant any clearanceor Required Consents required by the System Integrator to perform itsobligations without valid cause, provided that such delay, modification, denial,refusal or revocation did not result from the System Integrator’s inability orfailure to comply with any condition relating to grant, maintenance or renewalof such Required Consents applied on a non-discriminatory basis;IV. any judgment or order of any court of competent jurisdiction or statutoryauthority in India made against the System Integrator in any proceedings forreasons other than failure of the System Integrator to comply with ApplicableLaws or Required Consents or on account of breach thereof, or of any contract,or enforcement of this Agreement or exercise of any of its rights under thisAgreement;V. unlawful or unauthorized revocation of, or refusal by any authority other thanthe KCoPS or any of their nominated agencies to renew or grant any RequiredConsents required by the System Integrator to perform its obligations withoutvalid cause, provided that such delay, modification, denial, refusal orrevocation did not result from the System Integrator’s inability or failure tocomply with any condition relating to grant, maintenance or renewal of suchRequired Consents applied on a non-discriminatory basis;VI. any requisition of the Project by any other authority; orVII. any requisition of the Project by the KCoPS or any of their nominated agencies.VIII. For the avoidance of doubt, suspension of the Project in accordance with theprovisions of this Agreement shall not be considered a requisition for thepurposes of Force Majeure event.
    • Karnataka State Police RFP for Selection of State System Integrator 33E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011d. Other Events:i. an act of war (whether declared or undeclared), hostilities, invasion, armedconflict or act of foreign enemy, blockade, embargo, prolonged riot,insurrection, terrorist or military action, civil commotion or politicallymotivated sabotage, for a continuous period exceeding seven (7) days.For the avoidance of doubt, it is expressly clarified that the failure on the part of theSystem Integrator under this Agreement or the SLA to implement any disastercontingency planning and back-up and other data safeguards in accordance with theterms of this Agreement or the SLA against natural disaster, fire, sabotage or othersimilar occurrence shall not be deemed to be a Force Majeure event.e. Notification procedure for Force MajeureI. The affected Party shall notify the other Party of a Force Majeure event withinseven (7) days of occurrence of such event. If the other Party disputes the claimfor relief under Force Majeure it shall give the claiming Party written notice ofsuch dispute within thirty (30) days of such notice. Such dispute shall be dealtwith in accordance with the dispute resolution mechanism in accordance withClause 2.23 of this agreement.II. Upon cessation of the situation which led the Party claiming Force Majeure, theclaiming Party shall within seven (7) days hereof notify the other Party in writingof the cessation and the Parties shall as soon as practicable thereafter continueperformance of all obligations under this Agreement.f. Allocation of costs arising out of Force MajeureI. Upon the occurrence of any Force Majeure Event prior to the Effective Date, theParties shall bear their respective costs and no Party shall be required to pay to theother Party any costs thereof.II. Upon occurrence of a Force Majeure Event after the Effective Date, the costsincurred and attributable to such event and directly relating to the Project(‘Force Majeure Costs) shall be allocated and paid as follows:III. upon occurrence of a Non-Political Event, the Parties shall bear their respectiveForce Majeure Costs and neither Party shall be required to pay to the other Partyany costs thereof.
    • Karnataka State Police RFP for Selection of State System Integrator 34E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011IV. upon occurrence of a political event and any Other Event of Force Majeure, allForce Majeure Costs attributable to such Events, and not exceeding the InsuranceCover for such Events, and to the extent Force Majeure costs exceed suchInsurance Cover shall be borne by the System IntegratorV. For the avoidance of doubt, Force Majeure Costs may include interest payments ondebt, operation, and maintenance expenses, any increase in the cost of the Serviceson account of inflation and all other costs directly attributable to the Force MajeureEvent.VI. Save and except as expressly provided in this Clause, neither Party shall be liable inany manner whatsoever to the other Party in respect of any loss, damage, costs,expense, claims, demands and proceedings relating to or arising out of occurrenceor existence of any Force Majeure Event or exercise of any right pursuant hereof.g. Consultation and duty to mitigateExcept as otherwise provided in this Clause, the affected Party shall, at its own cost,take all steps reasonably required to remedy and mitigate the effects of the ForceMajeure event and restore its ability to perform its obligations under this Agreementas soon as reasonably practicable. The Parties shall consult with each other todetermine the reasonable measures to be implemented to minimize the losses ofeach Party resulting from the Force Majeure event. The affected Party shall keep theother Parties informed of its efforts to remedy the effect of the Force Majeure eventand shall make reasonable efforts to mitigate such event on a continuous basis andshall provide written notice of the resumption of performance hereunder.2.19 Confidentialitya) The KCoPS or its nominated agencies shall allow the System Integrator to reviewand utilize highly confidential public records and the System Integrator shallmaintain the highest level of secrecy, confidentiality and privacy with regardthereto.b) Additionally, the System Integrator shall keep confidential all the details andinformation with regard to the Project, including systems, facilities, operations,management and maintenance of the systems/facilities.c) The KCoPS or its nominated agencies shall retain all rights to prevent, stop and ifrequired take the necessary punitive action against the System Integratorregarding any forbidden disclosure.
    • Karnataka State Police RFP for Selection of State System Integrator 35E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011d) The System Integrator shall ensure that all its employees, agents andsubcontractors execute individual non-disclosure agreements, which have beenduly approved by the KCoPS with respect to this Project.e) The System Integrator shall not reverse engineer, disassemble or decompile anyprototypes or software or other tangible objects which embody the confidentialinformation and which are provided to the KCoPS hereunder.f) The System Integrator undertakes to protect the confidential information with thesame degree of care as it uses to protect its own confidential information, but inall events will use at least a reasonable degree of care to protect the confidentialinformation received by it under this Agreement. In addition to such degree ofcare, the System Integrator agrees not to anyway disclose, copy, reproduce,modify, use (except as permitted under this Agreement or otherwise transfer theconfidential information to any other person or entity without prior writtenconsent from the KCoPS.g) For the avoidance of doubt, it is expressly clarified that the aforesaid provisionsshall not apply to the following information:i. information already available in the public domain;ii. information which has been developed independently by the System Integrator;iii. information which has been received from a third party who had the right todisclose the aforesaid information;iv. Information which has been disclosed to the public pursuant to a court order.2.20 Audit, Access, and ReportingThe System Integrator shall allow access to the KCoPS or its nominated agencies to allinformation which is in the possession or control of the System Integrator and whichrelates to the provision of the Services as set out in the Audit, Access and ReportingSchedule and which is reasonably required by the KCoPS to comply with the terms of theAudit, Access and Reporting Schedule set out as Schedule IV of this Agreement.RIME & CRIMINAL TRACKING NETWORK AND SYSTE
    • Karnataka State Police RFP for Selection of State System Integrator 36E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20112.21 Intellectual Property Rightsa. Products and FixesAll products and related solutions and fixes provided pursuant to this work order shall belicensed, according to the terms of the license agreement packaged with or otherwiseapplicable to such product in the name of KCoPS. The System Integrator would beresponsible for arranging any licenses associated with products. “Product” means anycomputer code, web-based services, or materials comprising commercially released, pre-release or beta products (whether licensed for a fee or no charge) and any derivatives ofthe foregoing which are made available to KCoPS for license which is published byproduct owner or its affiliates, or a third party. “Fixes” means product fixes that areeither released generally (such as commercial product service packs) or that are providedto you when performing services (such as workarounds, patches, bug fixes, beta fixes andbeta builds) and any derivatives of the foregoing.b. POLICE ITSI shall neither hold nor shall claim to have any type of right(s) for the development andcustomization made in the existing applications modules of Police IT and otherapplications or on the additionally developed modules/ applications/ utilities/ APIsincluding source code and material (including upgrade/ updates/ fixes/ patches/etc.), asdone during the implementation of the project and shall always lie with the Police IT.c. Bespoke development:The IPR rights for any bespoke development done during the implementation of theproject will lie with KCoPS.d. Pre-existing work:All IPR including the source code and materials (other than products or fixes) developedor otherwise obtained independently of the efforts of a party under this agreement(“pre-existing work”) shall remain the sole property of that party. During theperformance of the services for this agreement, each party grants to the other party (andtheir sub-contractors as necessary) a non- exclusive license to use, reproduce and modifyany of its pre-existing work provided to the other party solely for the performance ofsuch services. Except as may be otherwise explicitly agreed to in a statement of services,upon payment in full, the SI should grant KCoPS a non-exclusive, perpetual, full use, fullypaid-up enterprise edition license(s) to use, reproduce and modify (if applicable) the pre-
    • Karnataka State Police RFP for Selection of State System Integrator 37E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011existing work in the form delivered to KCoPS as part of the service deliverables only for itsinternal business operations. Under such license either of parties will have no right to sellthe pre-existing work of the other party to a Third Party.KCoPS’s license to pre-existing work is conditioned upon its compliance with the terms ofthis agreement and the perpetual license applies solely to the pre-existing work that SIleaves with KCoPS at the conclusion of performance of the services.2.22 Miscellaneous2.22.1 Personnela) The personnel assigned by System Integrator to perform the Services shall beemployees of System Integrator, and under no circumstances shall such personnel beconsidered employees of KCoPS or its nominated agencies. The System Integratorshall have the sole responsibility for the supervision and control of its personnel andfor payment of such personnel’s compensation, including salary, withholding ofincome taxes and social security taxes, worker’s compensation, employee anddisability benefits and the like and shall be responsible for all obligations of anemployer subject to Applicable Law.b) The System Integrator shall use its best efforts to ensure that sufficient SystemIntegrator personnel are assigned to perform the Services and that such personnelhave appropriate qualifications to perform the Services. After discussion with SystemIntegrator, KCoPS or its nominated agencies shall have the right to require theremoval or replacement of any System Integrator personnel performing work underthis Agreement. In the event that KCoPS or its nominated agencies requests that anySystem Integrator personnel be replaced, the substitution of such personnel shall beaccomplished pursuant to a mutually agreed upon schedule.c) The System Integrator shall also be responsible to train certain employees of KCoPS,or its nominated agencies with regard to the Services being provided by the SystemIntegrator as and when required by the KCoPS or its nominated agencies during theTerm of this Project. The parameters of the training required for these employees ofKCoPS or its nominated agencies shall be communicated by KCoPS or its nominatedagencies to the System Integrator periodically and shall be in accordance with thelatest procedures and processes available in the relevant areas of work.d) In the event that the KCoPS or its nominated agencies identifies any personnel of
    • Karnataka State Police RFP for Selection of State System Integrator 38E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011System Integrator as “Key Personnel”, then neither the System Integrator shallremove such personnel from the KCoPS or its nominated agencies engagementwithout the prior written consent of KCoPS or its nominated agencies unless suchremoval is the result of an unavoidable circumstance including but not limited toresignation, termination, medical leave, etc.e) Except as stated in this Clause, nothing in this Agreement or the SLA will limit theability of System Integrator to freely assign or reassign its employees; provided thatSystem Integrator shall be responsible, at its expense, for transferring allappropriate knowledge from personnel being replaced to their replacements.KCoPS or its nominated agencies shall have the right to review and approve SystemIntegrator’s plan for any such knowledge transfer. System Integrator shall maintainthe same or higher standards for skills and professionalism among replacementpersonnel as in personnel being replaced.f) Each Party shall be responsible for the performance of all its obligations under thisAgreement or the SLA as the case may be and shall be liable for the acts andomissions of its employees and agents in connection therewith.g) Neither Party will solicit for employment nor knowingly hire an employee of the otherParty with whom such Party has contact pursuant to project engagements underthis Agreement. This restriction shall not apply to employees of either Partyresponding to advertisements in job fairs or news media circulated to the generalpublic.2.22.2 Independent ContractorNothing in this Agreement or the SLA shall be construed as establishing or implying anypartnership or joint venture between the Parties to this Agreement or the SLA and,except as expressly stated in this Agreement or the SLA, nothing in this Agreement or theSLA shall be deemed to constitute any Parties as the agent of any other Party orauthorizes either Party to:a) incur any expenses on behalf of the other Party;b) enter into any engagement or make any representation or warranty on behalf of theother Party;c) pledge the credit of or otherwise bind or oblige the other Party; ord) Commit the other Party in any way whatsoever without in each case obtaining the
    • Karnataka State Police RFP for Selection of State System Integrator 39E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011other Party’s prior written consent.2.22.3 Sub-contractorsSystem Integrator shall not subcontract any work related to the Data Recovery Centre,Data Centre, Security, etc. and other Core activities to be performed under thisAgreement without KCoPSs prior written consent. However the System Integrator shallprovide the list of all the other services planned to be sub contracted with the Technicalproposal. It is clarified that the System Integrator shall be the principal employer for allclaims arising from the liabilities statutory or otherwise, concerning the sub-contractors.The System Integrator undertakes to indemnify the KCoPS or its nominated agencies fromany claims on the grounds stated hereinabove.2.22.4 Assignmenta) All terms and provisions of this Agreement shall be binding on and shall inure to thebenefit of the KCoPS and their respective successors and permitted assigns.b) Subject to Clause 2.7. (c) Above, the System Integrator shall not be permitted toassign its rights and obligations under this Agreement to any third party.c) The KCoPS may assign or nominate all or any part of this Agreement andSchedules/Annexure, and the System Integrator shall be a party to such nomination,to any third party contracted to provide outsourced services to KCoPS or any of itsnominees.2.22.5 Trademarks, PublicityNeither Party may use the trademarks of the other Party without the prior writtenconsent of the other Party. Except as required by law or the rules and regulations of eachstock exchange upon which the securities of one of the Parties is listed, neither Party shallpublish or permit to be published either alone or in conjunction with any other personany press release, information, article, photograph, illustration or any other material ofwhatever kind relating to this Agreement, the SLA or the business of the Parties withoutprior reference to and approval in writing from the other Party, such approval not to beunreasonably withheld or delayed provided however that System Integrator may includeKCoPS or its KCoPS lists for reference to third parties subject to the prior written consentof KCoPS not to be unreasonably withheld or delayed. Such approval shall apply to eachspecific reference and relate only to that reference.
    • Karnataka State Police RFP for Selection of State System Integrator 40E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20112.22.6 Noticesa) Any notice or other document which may be given by either Party under thisAgreement or under the SLA shall be given in writing in person or by pre-paidrecorded delivery post, email or by facsimile transmission.b) In relation to a notice given under this Agreement, any such notice or otherdocument shall be addressed to the other Party’s principal or registered officeaddress as set out below:The Chief Executive OfficerKCoPS,Tel:Fax:Email:Contact:System Integrator: “ ”Tel:Fax:Email:Contact:c) In relation to a notice given under the Agreement / SLA, a Party shall specify theParties address for service of notices, any such notice to be copied to the Parties atthe addresses set out in this Clause.d) Any such notice or other document shall be deemed to have been given to the otherParty (or, if relevant, its relevant associated company) when delivered (if delivered inperson) if delivered between the hours of 9.00 am and 5.00 pm at the address of theother Party set forth above or if sent by fax, provided the copy fax is accompanied bya confirmation of transmission, or on the next working day thereafter if deliveredoutside such hours, and 7 days from the date of posting (if by letter).e) Either Party to this Agreement or to the SLA may change its address, telephonenumber, facsimile number and nominated contact for notification purposes by givingthe other reasonable prior written notice of the new information and its effectivedate.Variations and Further Assurancea) No amendment, variation or other change to this Agreement or the SLA shall bevalidness authorized in accordance with the change control procedure as set out in
    • Karnataka State Police RFP for Selection of State System Integrator 41E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011the Change Control Schedule set out in Schedule-II of this Agreement. Suchamendment shall be made in writing and signed by the duly authorizedrepresentatives of the Parties to this Agreement or the SLA.b) Each Party to this Agreement or the SLA agrees to enter into or execute, withoutlimitation, whatever other agreement, document, consent and waiver and to do allother things which shall or may be reasonably required to complete and deliver theobligations set out in this Agreement or the SLA.Severability and Waivera) If any provision of this Agreement or the SLA, or any part thereof, shall be found byany court or administrative body of competent jurisdiction to be illegal, invalid orunenforceable the illegality, invalidity or unenforceability of such provision or partprovision shall not affect the other provisions of this Agreement or the SLA or theremainder of the provisions in question which shall remain in full force and effect.The relevant Parties shall negotiate in good faith in order to agree to substitute forany illegal, invalid or unenforceable provision a valid and enforceable provision whichachieves to the greatest extent possible the economic, legal and commercialobjectives of the illegal, invalid or unenforceable provision or part provision.b) No failure to exercise or enforce and no delay in exercising or enforcing on the part ofeither Party to this Agreement or the SLA of any right, remedy or provision of thisAgreement or the SLA shall operate as a waiver of such right, remedy or provision inany future application nor shall any single or partial exercise or enforcement of anyright, remedy or provision preclude any other or further exercise or enforcement ofsuch right, remedy or provision or the exercise or enforcement of any other right,remedy or provision.2.22.9 Compliance with Applicable LawEach Party to this Agreement and the SLA accepts that its individual conduct shall (to theextent applicable to it) at all times comply with all laws, rules and regulations ofgovernment and other bodies having jurisdiction over the area in which the Services areundertaken provided that changes in such laws, rules and regulations which result in achange to the Services shall be dealt with in accordance with the Change ControlSchedule set out in Schedule-II of this Agreement. For the avoidance of doubt theobligations of the Parties to this Agreement and the SLA are subject to their respectivecompliance with all local, state, national, supra-national, foreign and international lawsand regulations.
    • Karnataka State Police RFP for Selection of State System Integrator 42E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20112.22.10 Professional FeesAll expenses incurred by or on behalf of each Party to this Agreement and the SLA,including all fees of agents, legal advisors, accountants, and actuaries employed by eitherof the Parties in connection with the negotiation, preparation, and execution of thisAgreement or the SLA shall be borne solely by the respective Party which incurred them.2.22.11 EthicsThe System Integrator represents, warrants and covenants that it has given nocommitments, payments, gifts, kickbacks, lavish or expensive entertainment, or otherthings of value to any employee or agent of KCoPS or its nominated agencies inconnection with this agreement and acknowledges that the giving of any such payment,gifts, entertainment, or other things of value is strictly in violation of KCoPS standardpolicies and may result in cancellation of this Agreement, or the SLA.2.22.12 Entire AgreementThis Agreement and the SLA with all schedules & annexure appended thereto and thecontents and specifications of the Volumes-I and II of the RFP constitute the entireagreement between the Parties with respect to their subject matter, and as to all otherrepresentations, understandings or agreements which are not fully expressed herein,provided that nothing in this Clause shall be interpreted so as to exclude any liability inrespect of fraudulent misrepresentation.2.22.13 AmendmentAny amendment to this Agreement shall be made in accordance with the Change ControlSchedule set out in Schedule-II of this Agreement by mutual written consent of allthe Parties.
    • Karnataka State Police RFP for Selection of State System Integrator 43E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20112.23 Dispute Resolutiona) Any dispute arising out of or in connection with this Agreement or the SLA shall in thefirst instance be dealt with in accordance with the escalation procedure as set out inthe Governance Schedule set out as Schedule-V of this Agreement.b) Any dispute or difference whatsoever arising between the parties to this Contract outof or relating to the construction, meaning, scope, operation or effect of this Contractor the validity of the breach thereof shall be referred to a sole Arbitrator to beappointed by KCoPS only. If the System Integrator cannot agree on the appointmentof the Arbitrator within a period of one month from the notification by one party tothe other of existence of such dispute, then the ultimate Arbitrator shall bedesignated authority by KCoPS. The provisions of the Arbitration and Conciliation Act,1996 will be applicable and the award made there under shall be final and bindingupon the parties hereto, subject to legal remedies available under the law. Suchdifferences shall be deemed to be a submission to arbitration under the IndianArbitration and Conciliation Act, 1996, or of any modifications, Rules or re-enactments thereof. The Arbitration proceedings will be held at Hyderabad, India.c) Any legal dispute will come under Karnataka State jurisdiction only.2.24 Limitation on LiabilityNeither party shall be liable to the other for any special, indirect, incidental, consequential(including loss of profit or revenue), exemplary or punitive damages whether in contract,tort or other theories of law, even if such party has been advised of the possibility of suchdamages.The total cumulative liability of System Integrator arising from or relating to thisAgreement shall not exceed the total amount to be paid by KCoPS under this assignmentthat gives rise to such liability (as of the date the liability arose); provided, however, thatthis limitation shall not apply to any liability for damages arising froma) Willful misconduct orb) Indemnification against third party claims for infringement.IN WITNESS WHEREOF THE PARTIES HERETO HAVE HERE UNTO SET THEIRRESPECTIVE HANDS THE DAY AND THE YEAR FIRST ABOVE WRITTEN.
    • Karnataka State Police RFP for Selection of State System Integrator 44E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011For and on behalf of KCoPS, Karnataka State PoliceSignatureNameDesignationDateFor and on behalf of System Integrator:-SignatureNameDesignationDateWITNESSES:-1. Signature 2. SignatureName NameDesignation DesignationDate Date3. Schedules3.1 Schedule – I (Definition)Adverse Effectmeans material adverse effect on:(a) the ability of the System Integrator to exercise any of its rights orperform/discharge any of its duties/obligations under and in accordancewith the provisions of this Agreement and/or(b) the legal validity, binding nature or enforceability of thisAgreement;Agreementmeans this Master Services Agreement, Service Level Agreement and Non-Disclosure Agreement together with all Articles, Annexure, Schedules andthe contents and specifications of the Volumes I and II of the RFP;
    • Karnataka State Police RFP for Selection of State System Integrator 45E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Applicable Law(s)means any statute, law, ordinance, notification, rule, regulation, judgment,order, decree, bye-law, approval, directive, guideline, policy,requirement or other governmental restriction or any similar form ofdecision of, or determination by, or any interpretation or administration ofthe KCOPS as may be in effect on the date of the execution of thisAgreement and during the subsistence thereof, applicable to the Project;Assets shall have the same meaning ascribed to it in Clause 2.12 (a)Softwaremeans the software (Police IT and advanced applications) designed,developed / customized, tested and deployed by the System Integrator forthe purposes of the Project and includes the source code (in case of Bespokedevelopment) along with associated documentation, which is the workproduct of the development efforts involved in the Project and theimprovements and enhancements effected during the term of the Project,but does not include the proprietary software components and toolsdeployed by the System Integrator;Business Hoursshall mean the working time for KCoPS which is 8:00 AM to 8:00 PM. Againfor Servers and other components which enable successful usage of CCTNSsolution the working time should be considered as 24 hours for all the daysof the week. It is desired that IT maintenance, other batch processes (likebackup) etc. should be planned so that such backend activities haveminimum effect on the performance;Certificate(s) ofComplianceShall have the same meaning ascribed to it in Clause 2.7.(d)ConfidentialInformationmeans all information including Karnataka State Police Data (whether inwritten, oral, electronic or other format) which relates to the technical,financial and business affairs, which is disclosed to or otherwise learned bythe System Integrator in the course of or in connection with this Agreement(including without limitation such information received duringnegotiations, location visits and meetings in connection with thisAgreement);
    • Karnataka State Police RFP for Selection of State System Integrator 46E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Controlmeans, in relation to any business entity, the power of aperson to secure:(i) by means of the holding of shares or the possession of voting power inor in relation to that or any other business entity, or(ii) by virtue of any powers conferred by the articles of association or otherdocument regulating that or any other business entity, that the affairsof the first mentioned business entity are conducted in accordance withthat persons wishes and in relation to a partnership, means the right to ashare of more than one half of the assets, or of more than one half of theincome, of the partnership;CCTNS SolutionShall comprise of software, hardware and networking components used forimplementation of Police IT and advanced applications under CCTNSproject in Karnataka State Police and at external agenciesDeliverablesmeans the products, infrastructure and services agreed to be deliveredby the System Integrator in pursuance of the agreement as defined moreelaborately in Volume I and Volume II of the RFP, Implementation and theMaintenance phases and includes all documents related to the user manual,technical manual, design, process and operating manuals, servicemechanisms, policies and guidelines (such as security related, sourcecode and all its modifications; data migration related), inter alia paymentand/or process related etc.,ProprietaryInformationshall have the same meaning ascribed to it in Clause 2.21.(a)Effective Date shall have the same meaning ascribed to it in Clause 2.5.1 (iv)Karnataka State PoliceDatameans all proprietary data of the department or its nominatedagencies generated out of operations and transactions and relatedinformation including but not restricted to user data which the SystemIntegrator obtains, possesses or processes in the context of providing theServices to the users pursuant to this Agreement;Final Acceptance Testshall be conducted on completion of the following:1) CCTNS Solution deployed and Operational at Data Center2) Deployment & operational of hardware and networking at requisitelocations,3) UAT of the overall integrated solution.Final Testing andCertification Agencyshall have the same meaning ascribed to it in Clause 2.7.(d)
    • Karnataka State Police RFP for Selection of State System Integrator 47E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Force Majeure shall have the same meaning ascribed to it in Clause 2.18.(a)Force Majeure Costs shall have the same meaning ascribed to it in Clause 2.18.(d)GoI means the Government of India;Indemnifying Party shall have the same meaning ascribed to it in Clause 2.17Indemnified Party shall have the same meaning ascribed to it in Clause 2.17Intellectual PropertyRightsmeans all rights in written designs and copyrights, moral rights,rights in databases and Bespoke Software/ Police IT / Pre-existing workincluding its up-gradation systems and compilation rights (whether or not anyof these are registered and including application for registration);Insurance Covermeans the aggregate of the maximum sums insured under theinsurances taken out by the System Integrator and when used in the contextof any act or event, it shall mean the aggregate of the maximum sumsinsured and payable in relation to such act or event;Material Breachmeans a breach by either Party (KCoPS or System Integrator) of any of itsobligations under this Agreement which has or is likely to have an AdverseEffect on the Project which such Party shall have failed to cure;Minimum Requiredshall have the same meaning ascribed to it in Annexure-C of thisAgreement;Partiesmeans Karnataka Computerization of Police Services (KCoPS) and SystemIntegrator for the purposes of this Agreement and “Party” shall beinterpreted accordingly;PerformanceGuaranteeMeans the guarantee of 10% of value of the contract in the form of a BankGuarantee as per the format provided in this RFP from Indian Public SectorBanks or Private Sector Banks authorized by the Government to conductGovernment transaction. At present HDFC Bank, ICICI Bank and AXIS Bankare the only three private sector banks authorized by the Government.Planned ApplicationDowntimemeans the unavailability of the application services due to maintenanceactivities such as configuration changes, up-gradation or changes to anysupporting infrastructure wherein prior intimation (at least two workingdays in advance) of such planned outage shall be given and approval soughtfrom the KCoPS as applicable;Planned networkoutagemeans the unavailability of the network services due to infrastructuremaintenance activities such as configuration changes, up-gradation orchanges to any supporting infrastructure. Prior intimation of such plannedoutage shall be given and approval sought from the KCoPS as applicable andshall be notified at least two working days;Projectmeans implementation of Phase-I, implementation Phase-II (for remainingdistricts) and Operations & Maintenance in terms of the AgreementProjectImplementationmeans Project Implementation as per the testing standards and acceptancecriteria prescribed by KCoPS or its nominated agencies;
    • Karnataka State Police RFP for Selection of State System Integrator 48E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011ProjectImplementationPhaseshall be from the Effective Date of the Agreement to the date of finalacceptance testing & certification as set out in Clause 2.7.(d) of thisAgreement;State ProjectMonitoringUnit (SPMU)Shall be selected by KCoPS to monitor the activities, deliverables andprogress of the Project. SPMU may be assisted by the staff members of theKCoPS and / or a team of external expertsProject Timelines shall have the same meaning ascribed to in Annexure-C;Providing Party shall have the same meaning ascribed to it in Clause 2.14.(e)Receiving Party shall have the same meaning ascribed to it in Clause 2.14.(e)Replacement SystemIntegratormeans any third party that KCoPS or its nominated agencies appoint toreplace System Integrator upon expiry of the Term or termination of thisAgreement to undertake the Services or part thereof;Required Consentsmeans the consents, waivers, clearances and licenses to use KCoPS’sIntellectual Property Rights, rights and other authorizations as may berequired to be obtained for the software and other items that KCoPSor their nominated agencies are required to make available to SystemIntegrator pursuant to this Agreement;Servicesmeans the services delivered to the Stakeholders of KCoPS or its nominatedagencies, employees of KCoPS or its nominated agencies, and toprofessionals, using the tangible and intangible assets created, procured,installed, managed and operated by the System Integrator including thetools of information and communications technology and includes but is notlimited to the list of services specified in Annexure B;SLAmeans the Performance and Maintenance SLA executed as part of thisAgreement;StakeholdersTerm stakeholders shall cover Citizens/ Citizens groups, MHA/NCRB/Others,State Police department, CID, CBI, External Departments of the State such asJails, Courts, Passport Office, Transport Department and Hospitals etc., Non-Government/Private sector organizationsTerm shall have the same meaning ascribed to it in Clause 2.5.1Third Party Systemsmeans systems (or any part thereof) in which the Intellectual PropertyRights are not owned by the KCoPS or System Integrator and to whichSystem Integrator has been granted a license to use and which are used inthe provision of Services;UnplannedApplicationDowntimemeans the total time for all the instances where services in the softwarerequirement specification document prepared by the System Integrator arenot available for more than 15 consecutive minutes;Networkin KCoPS or KSP users refers to all the IT assets installed or maintained bythe System Integrator as part of the Project for networking;
    • Karnataka State Police RFP for Selection of State System Integrator 49E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Unplanned networkoutagemeans the total time for all the instances where services in thesoftware requirement specification document prepared by the SystemIntegrator are not available for more than 15 consecutive minutes;Applicationmeans the software application developed as a part of scope of workset out in Clause 2.5Network Uptime Shall mean as defined in Service Level AgreementWarranty / AMCPeriodshall be counted five years from the date of successful completion ofSuccessful implementation / Go-Live3.2 Schedule-II: Change Control ScheduleThis Schedule describes the procedure to be followed in the event of any proposedchange to the Agreement, Project Implementation Phase, SLA and Scope of Work andFunctional Requirement Specifications. Such change shall include, but shall not be limitedto, changes in the scope of services provided by the System Integrator and changes to theterms of payment as stated in the Terms of Payment Schedule. Changes proposed foramendments/ modifications in the Police IT and advanced applications under CCTNSproject shall be eligible under this schedule only after completion of six monthshandholding support post Go-Live of the complete CCTNS solution in the State.The KCoPS and SI recognize that frequent change is an inevitable part of deliveringservices and that a significant element of this change can be accomplished by re-organizing processes and responsibilities without a material effect on the cost. The SI willendeavor, wherever reasonably practicable, to effect change without an increase in theterms of payment as stated in the Terms of Payment Schedule and KCoPS or itsnominated agencies will work with the System Integrator to ensure that all changes arediscussed and managed in a constructive manner. This Change Control Schedule sets outthe provisions which will apply to all the changes to this agreement and other documentsexcept for the changes in SLAs for which a separate process has been laid out.This Change Control Schedule sets out the provisions which will apply to changes to theAgreement.3.2.1 Change Management Processa) Change Control Note ("CCN")i. Change requests in respect of the Agreement, the Project Implementation, theoperation, the SLA or Scope of work and Functional Requirement specifications willemanate from the Parties respective Project Manager who will be responsible for
    • Karnataka State Police RFP for Selection of State System Integrator 50E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011obtaining approval for the change and who will act as its sponsor throughout theChange Control Process and will complete Part A of the CCN attached as Annexure-A here to. CCNs will be presented to the other Partys Project Manager who willacknowledge receipt by signature of the CCN.ii. The SI and KCoPS or its nominated agencies, during the Project ImplementationPhase and the KCoPS or its nominated agencies during the Operations andMaintenance Phase and while preparing the CCN, shall consider the change in thecontext of the following parameter, namely whether the change is beyond thescope of Services including ancillary and concomitant services required and asdetailed in Annexure B of this agreement.iii. It is hereby also clarified that any change of control suggested beyond 15 % of thevalue of this Project will be beyond the scope of the change control process and willbe considered as the subject matter for a separate bid process and a separatecontract. It is hereby clarified that the 15% of the value of the Project as stated, iscalculated on the basis of bid value submitted by the System Integrator andaccepted by the KCoPS or its nominated agencies or as decided and approved byKCoPS or it Nominated Agencies. For arriving at the cost / rate for change up to15% of the project value, the payment terms and relevant rates as specified inAnnexure-D shall apply.b) Quotation:The SI shall assess the CCN and complete Part B of the CCN, in completing the Part Bof the CCN the SI shall provide as a minimum:1) a description of the change;2) a list of deliverables required for implementing the change;3) a time table for implementation;4) an estimate of any proposed change;5) any relevant acceptance criteria;6) an assessment of the value of the proposed change;7) Material evidence to prove that the proposed change is not already coveredwithin the Agreement and the scope of work.i. Prior to submission of the completed CCN to the KCoPS, or its nominated
    • Karnataka State Police RFP for Selection of State System Integrator 51E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011agencies, the System Integrator will undertake its own internal review of theproposal and obtain all necessary internal approvals. As a part of thisinternal review process, the SI shall consider the materiality of the proposedchange in the context of the Agreement and the Project Implementationaffected by the change and the total effect that may arise fromimplementation of the change.c) CostsEach Party shall be responsible for its own costs incurred in the quotation,preparation of CCNs and in the completion of its obligations described in this processprovided the SI meets the obligations as set in the CCN. In the event the SI is unableto meet the obligations as defined in the CCN then the cost of getting it done by thirdparty will be borne by the SI.d) ObligationsThe SI shall be obliged to implement any proposed changes once approval inaccordance with above provisions has been given, with effect from the date agreedfor implementation and within an agreed timeframe.KING NETWORK AND SYST3.3 Schedule – III: Exit Management SchedulePurposea) This Schedule sets out the provisions, which will apply on expiry or termination of theAgreement, the Project Implementation, Operation, and Management SLA.b) In the case of termination of the Project Implementation and/or Operation andMaintenance, the Parties shall agree at that time whether, and if so during whatperiod, the provisions of this Schedule shall apply.c) The Parties shall ensure that their respective associated entities carry out therespective obligations set out in this Exit Management Schedule.Transfer of Assetsa) KCoPS shall be entitled to serve notice in writing on the SI at any time duringthe exit management period as detailed hereinabove requiring the SI and/or itssubcontractors to provide the KCoPS with a complete and up to date list of the Assetswithin 30 days of such notice. KCoPS shall then be entitled to serve notice in writing
    • Karnataka State Police RFP for Selection of State System Integrator 52E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011on the SI at any time prior to the date that is 30 days prior to the end of the exitmanagement period requiring the SI to sell the Assets, if any, to be transferred toKCoPS or its nominated agencies at book value as determined as of the date of suchnotice in accordance with the provisions of relevant laws.b) In case of contract being terminated by KCoPS, KCoPS reserves the right to ask SI tocontinue running the project operations for a period of 6 months after terminationorders are issued.c) Upon service of a notice under this Article the following provisions shall apply:i. in the event, if the Assets to be transferred are mortgaged to any financialinstitutions by the SI, the SI shall ensure that all such liens and liabilitieshave been cleared beyond doubt, prior to such transfer. All documentsregarding the discharge of such lien and liabilities shall be furnished to theKCoPS.ii. All risk in and title to the Assets to be transferred / to be purchased by theKCoPS pursuant to this Article shall be transferred to KCoPS, on the lastday of the exit management period.iii. KCoPS shall pay to the SI on the last day of the exit managementperiod such sum representing the Net Block (procurement price lessdepreciation as per provisions of Companies Act) of the Assets to betransferred as stated in the Terms of Payment Schedule.iv. Payment to the outgoing SI shall be made to the tune of last set ofv. Completed services /deliverables, subject to SLA requirements.vi. The outgoing SI will pass on to KCoPS and/or to the Replacement SI, thesubsisting rights in any leased properties/ licensed products on terms notless favorable to KCoPS/ Replacement SI, than that enjoyed by theoutgoing SI.3.3.3. Co-operation and Provision of InformationDuring the exit management period:a) The System Integrator will allow the KCoPS or its nominated agency access toinformation reasonably required to define the then current mode ofoperation associated with the provision of the services to enable the KCoPS toassess the existing services being delivered;
    • Karnataka State Police RFP for Selection of State System Integrator 53E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011b) promptly on reasonable request by the KCoPS, the SI shall provide access toand copies of all information held or controlled by them which they haveprepared or maintained in accordance with this agreement relating to anymaterial aspect of the services (whether provided by the System Integrator orsub-contractors appointed by the System Integrator). The KCoPS shall beentitled to copy of all such information. Such information shall include detailspertaining to the services rendered and other performance data. The SystemIntegrator shall permit the KCoPS or its nominated agencies to havereasonable access to its employees and facilities as reasonably required tounderstand the methods of delivery of the services employed by the SystemIntegrator and to assist appropriate knowledge transfer.3.3.4. Confidential Information, Security and Dataa) The System Integrator will promptly on the commencement of the exitmanagement period supply to the KCoPS or its nominated agency thefollowing:i. information relating to the current services rendered and customerand performance data relating to the performance of sub-contractorsin relation to the services;ii. documentation relating to Project’s Intellectual Property Rights;iii. documentation relating to sub-contractors;iv. all current and updated data as is reasonably required for purposes ofKCoPS or its nominated agencies transitioning the services to itsReplacement System Integrator in a format proposed by the KCoPS, orits nominated agency;v. all other information (including but not limited to documents, recordsand agreements) relating to the services reasonably necessary toenable KCoPS or its nominated agencies, or its Replacement SystemIntegrator to carry out due diligence in order to transition the provisionof the Services to KCoPS or its nominated agencies, or its ReplacementSystem Integrator (as the case may be).b) Before the expiry of the exit management period, the System Integratorshall deliver to the KCoPS or its nominated agency all new or up-dated
    • Karnataka State Police RFP for Selection of State System Integrator 54E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011materials from the categories set out in Schedule above and shall not retainany copies thereof, except that the System Integrator shall be permitted toretain one copy of such materials for archival purposes only.c) Before the expiry of the exit management period, unless otherwise providedunder the Agreement, the KCoPS or its nominated agency shall deliver tothe System Integrator all forms of System Integrator confidentialinformation, which is in the possession or control of KCoPS or its nominatedagency.3.3.5. Employeesa) Promptly on reasonable request at any time during the exit managementperiod, the System Integrator shall, subject to applicable laws, restraints andregulations (including in particular those relating to privacy) provide to theKCoPS or its nominated agency a list of all employees (with job titles) of theSystem Integrator dedicated to providing the services at thecommencement of the exit management period.b) Where any national, regional law or regulation relating to the mandatory orautomatic transfer of the contracts of employment from the SystemIntegrator to the KCoPS or its nominated agency, or a Replacement SystemIntegrator ("Transfer Regulation") applies to any or all of the employees ofthe System Integrator, then the Parties shall comply with their respectiveobligations under such Transfer Regulations.c) To the extent that any Transfer Regulation does not apply to any employeeof the System Integrator, department, or its Replacement SystemIntegrator may make an offer of employment or contract for services tosuch employee of the System Integrator and the System Integrator shall notenforce or impose any contractual provision that would prevent any suchemployee from being hired by the SPMU or any Replacement SystemIntegrator.3.3.6. Transfer of Certain AgreementsOn request by the KCoPS or its nominated agency the System Integrator shalleffect such assignments, transfers, licenses and sub-licenses as the CEO, KCoPSmay require the same in the name of The Chief Executive Officer,
    • Karnataka State Police RFP for Selection of State System Integrator 55E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011KCoPS, o/o IGP,PCW, 7th Floor, MS Building, Bangalore, Karnataka or itsReplacement System Integrator in relation to any equipment lease,maintenance or service provision agreement between System Integrator andthird party licensor, vendors, and which are related to the services andreasonably necessary for the carrying out of replacement services by the KCOPSor its nominated agency or its Replacement System Integrator.3.3.7. Rights of Access to Premisesa) At any time during the exit management period, where Assets arelocated at the System Integrators premises, the System Integrator will beobliged to give reasonable rights of access to (or, in the case of Assets locatedon a third partys premises, procure reasonable rights of access to) the KCoPSor its nominated agency and/or any Replacement System Integrator in orderto make an inventory of the Assets.b) The System Integrator shall also give the KCoPS or its nominated agency or itsnominated agencies, or any Replacement System Integrator right ofreasonable access to the System Integrators premises and shall procure theKCoPS or its nominated agency and any Replacement System Integratorrights of access to relevant third party premises during the exit managementperiod and for such period of time following termination or expiry of theAgreement as is reasonably necessary to migrate the services to the KCoPS orits nominated agency, or a Replacement System Integrator.3.3.8. General Obligations of the System Integratora) The System Integrator shall provide all such information as may reasonably benecessary to effect as seamless a handover as practicable in thecircumstances to the KCoPS or its nominated agency or its ReplacementSystem Integrator and which the System Integrator has in its possessionor control at any time during the exit management period.b) For the purposes of this Schedule, anything in the possession or control of anySystem Integrator, associated entity, or sub-contractor is deemed to be in thepossession or control of the System Integrator.c) The System Integrator shall commit adequate resources to comply with itsobligations under this Exit Management Schedule.
    • Karnataka State Police RFP for Selection of State System Integrator 56E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20113.3.9. Exit Management Plana) The System Integrator shall provide the KCoPS or its nominated agency with arecommended exit management plan ("Exit Management Plan") which shalldeal with at least the following aspects of exit management in relation to theAgreement as a whole and in relation to the Project Implementation, and theOperation and Management SLA.i. A detailed program of the transfer process that could be used inconjunction with a Replacement System Integrator including details ofthe means to be used to ensure continuing provision of the servicesthroughout the transfer process or until the cessation of the services andof the management structure to be used during the transfer;ii. plans for the communication with such of the System Integrators sub-contractors, staff, suppliers, customers and any related third party as arenecessary to avoid any material detrimental impact on the KCoPS’soperations as a result of undertaking the transfer;iii. (if applicable) proposed arrangements for the segregation of the SystemIntegrators networks from the networks employed by KCoPS andidentification of specific security tasks necessary at termination;iv. Plans for provision of contingent support to KCoPS and ReplacementSystem Integrator for a reasonable period after transfer.b) The System Integrator shall re-draft the Exit Management Plan annuallythereafter to ensure that it is kept relevant and up to date.c) Each Exit Management Plan shall be presented by the System Integrator toand approved by the KCoPS or its nominated agencies.d) The terms of payment as stated in the Terms of Payment Schedule includesthe costs of the System Integrator complying with its obligations under thisSchedule.e) In the event of termination or expiry of Agreement, and ProjectImplementation, each Party shall comply with the Exit Management Plan.f) During the exit management period, the System Integrator shall use its bestefforts to deliver the services.
    • Karnataka State Police RFP for Selection of State System Integrator 57E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011g) Payments during the Exit Management period shall be made in accordancewith the Terms of Payment Schedule.h) This Exit Management plan shall be furnished in writing to the KCoPS or itsnominated agencies within 90 days from the Effective Date of this Agreement.3.4 Schedule – IV: Audit, Access and Reporting3.4.1 PurposeThis Schedule details the audit, access and reporting rights and obligations of the KCoPSor its nominated agency and the System Integrator.3.4.2 Audit Notice and Timinga) As soon as reasonably practicable after the Effective Date, the Parties shall usetheir best endeavors to agree to a timetable for routine audits during the ProjectImplementation Phase and the Operation and Management Phase. Such timetableduring the Implementation Phase, the KCoPS or its nominated agency and thereafterduring the operation Phase, the KCoPS or its nominated agency shall conduct routineaudits in accordance with such agreed timetable and shall not be required to give theSystem Integrator any further notice of carrying out such audits.b) The KCoPS or its nominated agency may conduct non-timetabled audits at his/her own discretion if they reasonably believe that such non-timetabled audits arenecessary as a result of an act of fraud by the System Integrator, a security violation,or breach of confidentiality obligations by the System Integrator, provided that therequirement for such an audit is notified in writing to the System Integrator areasonable period time prior to the audit (taking into account the circumstancesgiving rise to the reasonable belief) stating in a reasonable level of detail the reasonsfor the requirement and the alleged facts on which the requirement is based. If theSystem Integrator considers that the non-timetabled audit was not appropriate, thematter shall be referred to the escalation procedure as set out in the GovernanceSchedule.c) The frequency of audits shall be half yearly, provided always that the KCoPS or itsnominated agency shall endeavor to conduct such audits with the lowest levels ofinconvenience and disturbance practicable being caused to the System Integrator.
    • Karnataka State Police RFP for Selection of State System Integrator 58E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20113.4.3 AccessThe System Integrator shall provide to the KCoPS or its nominated agency reasonableaccess to employees, subcontractors, suppliers, agents and third party facilities asdetailed in Volume-I & II of the RFP, documents, records and systems reasonablyrequired for audit and shall provide all such persons with routine assistance inconnection with the audits and inspections. The SPMU/ KCoPS or its nominatedagency shall have the right to copy and retain copies of any relevant records. The SystemIntegrator shall make every reasonable effort to co-operate with them.3.4.4 Audit RightsThe KCoPS or its nominated agency shall have the right to audit and inspect suppliers,agents and third party facilities (as detailed in Volume I of the RFP), data centers,documents, records, procedures and systems relating to the provision of the services,but only to the extent that they relate to the provision of the services, as shall bereasonably necessary to verify:i. The security, integrity and availability of all data processed, held or asked for byKCoPS or its nominated agency and documentation related thereto;ii. That the actual level of performance of the services is the same as specified inthe SLA;iii. That the System Integrator has complied with the relevant technical standards,and has adequate internal controls in place; andiv. The compliance of the System Integrator with any other obligation under theAgreement and SLA.v. Security audit and implementation audit of the system shall be done onceeach year, the cost of which shall be borne by the System Integrator.vi. For the avoidance of doubt the audit rights under this Schedule shall notinclude access to the System Integrators profit margins or overheadsassociated with any obligation under the Agreement.3.4.5 Audit Rights of Sub-Contractors, Suppliers and Agentsa) The System Integrator shall use reasonable endeavors to achieve the same audit andaccess provisions as defined in this Schedule with sub-contractors, suppliers, and
    • Karnataka State Police RFP for Selection of State System Integrator 59E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011agents who supply labor, services, equipment, or materials in respect of the services.The System Integrator shall inform the KCoPS or its nominated agency prior toconcluding any sub-contract or supply agreement of any failure to achieve the samerights of audit or access.b) REPORTING: The System Integrator will provide weekly/monthly/quarterly/half yearlyreports to the KCoPS or its nominated agency regarding any specific aspects of theProject and in context of the audit and access information as required by the KCoPSor its nominated agency.3.4.6 Action and Reviewa) Any change or amendment to the systems and procedures of the System Integrator,or sub-contractors, where applicable arising from the audit report shall be agreedwithin thirty (30) calendar days from the submission of the said report.b) Any discrepancies identified by any audit pursuant to this Schedule shall beimmediately notified to the KCoPS or its nominated agency and the SystemIntegrator’s Project Manager in consultation with KCoPS, shall determine what actionshould be taken in respect of such discrepancies in accordance with the terms of theAgreement.3.4.7 Terms of PaymentThe System Integrator shall bear all the cost of any audits and inspections. The terms ofpayment are inclusive of any costs of the System Integrator and the sub-contractor, forall reasonable assistance and information provided under the Agreement, the ProjectImplementation, Operation, and Management SLA by the System Integrator pursuant tothis Schedule.3.4.8 Records and InformationFor the purposes of audit in accordance with this Schedule, the System Integrator shallmaintain true and accurate records in connection with the provision of the services andthe System Integrator shall handover all the relevant records and documents upon thetermination or expiry of the Agreement.
    • Karnataka State Police RFP for Selection of State System Integrator 60E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20113.5 Schedule – V: Governance Schedule3.5.1 PurposeThe purpose of this Schedule is to:a.Establish and maintain the formal and informal processes for managing therelationship between the KCoPS and the System Integrator (including theoutputs from other Schedules to this Agreement;b.Define the principles that both Parties wish to follow to ensure the delivery ofthe Services;c.Ensure the continued alignment of the interests of the Parties;d.Ensure that the relationship is maintained at the correct level within each Party;e.Create the flexibility to revise and maintain the relationship and this Agreementduring the Term;f. Set out the procedure for escalating disagreements; andg.Enable contract administration and performance management.3.5.2 Governance Structurea) Project Managers: The relationship under this Agreement will be managed bythe Project Managers appointed by each Party, who will provide the interfacebetween the executive management of the respective Parties.b) Project Implementation Unit (PIU): In addition the Governance Structure definedin the RFP Volume-I, Within 7 days following the Effective Date, KCoPS or itsnominated agencies and the System Integrator shall form a joint ProjectImplementation Unit comprising of members from each party, and each party shallappoint a Project Manager. In the event that either Party wishes to substitute itsProject Manager it will do so in manner in which the original appointment is madeand notify the other Party of such substitution as soon as reasonably practicable butat the latest within 7 days of the substitution.c) The Project Managers shall have responsibility for maintaining the interface andcommunication between the Parties.d) The PIU will meet formally on a fortnightly / monthly / quarterly, as required, basis ata time and location to be agreed between them. These meetings will cover, as aminimum, the following agenda items:i. consideration of Quarterly Performance Reports;ii. Consideration of matters arising out of the Change Control Schedule;
    • Karnataka State Police RFP for Selection of State System Integrator 61E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011iii. Issues escalated in accordance with the escalation procedure as set out in theGovernance Schedule;iv. Matters to be brought before the PIU in accordance with the Agreement andthe Schedules;v. Any matter brought before the PIU by the System Integrator under this Article;andvi. Any other issue which either Party wishes to add to the agenda.e) In the event that there is any material factor which affects the delivery of the Servicesor the terms of payment as stated in the Terms of Payment Schedule, the Partiesagree to discuss in the PIU any appropriate amendment to the Agreement or anyService Level Agreements or Statement of Works including any variation to the termsof payment as stated in the Terms of Payment Schedule. Any variation so agreed shallbe implemented through the change control procedure as set out in the ChangeControl Schedule.3.5.3 Governance Proceduresa) The System Integrator shall document the agreed structures in a procedures manual.b) The agenda for each meeting of the PIU shall be set to reflect the discussion itemsreferred to above and extraordinary items may be added either with the agreementof the Parties or at the request of either Party. Copies of the agenda for meetings ofthe PIU, along with relevant pre-reading material, shall be distributed at least oneweek in advance of the relevant meeting.c) All meetings and proceedings will be documented such documents to be distributedto the Parties and copies shall be kept as a record. All actions, responsibilities, andaccountabilities arising out of any meeting shall be tracked and managed.d) The Parties shall ensure as far as reasonably practicable that the PIU shall resolve theissues and resolve the objectives placed before them and that members representingthat Party are empowered to make relevant decisions or have easy access toempowered individuals for decisions to be made to achieve this.e) In order to formally submit a Disputed Matter to the aforesaid PIU, one Party
    • Karnataka State Police RFP for Selection of State System Integrator 62E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011("Claimant") shall give a written notice ("Dispute Notice") to the other Party. TheDispute Notice shall be accompanied by (a) a statement by the Claimant describingthe Disputed Matter in reasonable detail and (b) documentation, if any, supportingthe Claimants position on the Disputed Matter.f) The other Party ("Respondent") shall have the right to respond to the Dispute Noticewithin 7 days after receipt of the Dispute Notice. In the event that the parties areunable to resolve the Disputed Matter within a further period of 7 days, it shall referthe Disputed Matter to next level (State Empowered Committee of CCTNS Project) ofthe dispute resolution for action.g) All negotiations, statements and / or documentation pursuant to these Articles shallbe without prejudice and confidential (unless mutually agreed otherwise).h) If the Disputed Matter is having a material effect on the operation of the Services (orany of them or part of them) the Parties will use all their respective reasonableendeavors to reduce the elapsed time in reaching a resolution of the DisputedMatter.3.5.4 The payment under the various cost heads is given as under:For the payment purposes the pro rata reduction has been done on the cost items andsub items. The financial implications for both the phases (Implementation Phase andOperations & Maintenance Phase) have been mentioned separately. Breakup of theoverall project cost for the phases of the project have been given in the Schedule below.3.6 Schedule-VI: Payment ScheduleThe SI will sign a Service Level Agreement (SLA) with KCoPS covering all the requiredservices.The payment schedule and milestones are divided into two phases:A. Implementation PhaseB. Operations and Maintenance PhaseNote: - Any fluctuation in prices due to inflation, tax regulations, will be borne by the SI and notbe passed on to KCoPS.
    • Karnataka State Police RFP for Selection of State System Integrator 63E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Milestones and Payment Schedules:S. No. Payment Milestones % Payment of TotalContract ValueA. Implementation Phase CAPEX1. M1: Advance No payments2. M2: Pre – Go Live Readiness1in the Pilot Districts 10% of CAPEX3. M3: Go-Live2in the Pilot Districts 15% of CAPEX4. M4: Pre – Go Live Readiness1in the Final Rollout PhaseDistricts20% of CAPEX5. M5: Go-Live2in the Final Rollout Phase Districts 30% of CAPEX6. M9: Go-Live2in all the remaining Police Stations / HigherOffices10% of CAPEX7. M10: Successful integration with CAS (Center) andsuccessful transfer of the data for three months insuccession15% of CAPEXB. Operations and Maintenance Phase OPEX8. The operations and maintenance phase is for a period of24 months post Go-Live. The lump-sum cost quoted forthe Operations and Maintenance Phase for each yearwill be divided into 2 equated installments and made as2 equal payments upon satisfactorily adhering to theSLAs. The payments during the Operations andMaintenance Phase will be made at the end of every sixmonths after the delivery of the services uponsatisfactorily adhering to the SLAs defined in the volume1 of this RFP. The successful bidder will be required tosubmit a compliance report at the end of every monthand a consolidated compliance report at the end of 6months based on which these payments would bemade.25% of OPEX half yearly(4 installments)Note: All payments to the System Integrator shall be made upon submission of invoices alongwith relevant sign-offs from KCoPS.
    • Karnataka State Police RFP for Selection of State System Integrator 64E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20111. Pre – Go Live Readiness of Districts under Phase requires Completion and Acceptanceof the following activities in at least 85% of the Police Stations / Higher Offices in eachof the Districts targeted under the Phase FRS, SRS, design documents, test cases and test plan Installation and Commissioning of Data Centre site Commissioning of Police IT and advanced applications Site Preparation Delivery and Commissioning of Client Site Infrastructure Networking Data Migration and Data Digitization Capacity Building Program covering the targeted personnel Change Management Initiatives covering the targeted personnel User Acceptance Testing2. Go-Live in the Phase requires Completion and Acceptance of the following activitiesall 100% of the Police Stations / Higher Offices in each of the Districts targeted underthe Phase Site Preparation Delivery and Commissioning of Client Site Infrastructure Installation and Commissioning of DR site Networking Data Migration and Data Digitization Capacity Building Program covering the targeted personnel Change Management Initiatives covering the targeted personnel Police stations and higher offices have completely migrated to the newapplication and the police station and the higher offices’ personnel aresuccessfully conducting the intended functions through the application Successful operations of system as desired by the KCoPSPlease note:a. The above payments are subject to meeting of SLAs, failing which theappropriate deductions will be made as mentioned in the SLA.b. All the hardware proposed under this project should be along with aComprehensive AMC for 5 years post Successful Go-Live of the project i.e. fromsuccessful go-live of Phase-II.c. The System Integrator will also be responsible to maintain the comprehensiveAMC for the existing hardware that SI will use during the implementation ofthis project after expiry of warranty/ AMC with existing contract.d. The System Integrator will also be responsible to maintain comprehensivewarranty/ AMC of all the hardware proposed under the project till successfulgo-live of the project.
    • Karnataka State Police RFP for Selection of State System Integrator 65E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011e. Whenever the penalty is levied on System Integrator for failing to meet therequired SLA, the penalty will be adjusted in the same half yearly installmentpayment.f. Any delay on account of KCoPS officials (and not attributable to the SI) shall notbe taken into account while computing adherence to service levels for the SI.While KCoPS will ensure that any Sign off / Comments are provided withinperiod of 15 working days from the submission of deliverables by the SI.4.0 Service level Agreement1. This document describes the service levels to be established for the Services offered bythe SI to the Karnataka State Police / KCoPS. The SI shall monitor and maintain thestated service levels to provide quality service to the Karnataka State Police / KCoPS.2. Definitions:a. “Scheduled Maintenance Time” shall mean the time that the System isnot in service due to a scheduled activity as defined in this SLA. The scheduledmaintenance time would not be during scheduled operation time. Further,scheduled maintenance time is planned downtime with the prior permission ofthe KCoPS.b. “Scheduled operation time” means the scheduled operating hours of theSystem for the month. All scheduled maintenance time on the system would bededucted from the total operation time for the month to give the scheduledoperation time. The total operation time for the systems and applications withinthe Primary DC, DRC and critical KSP site infrastructure will be 24x7x365. The totaloperation time for the other KSP site systems shall be 18 hours.c. “System or Application downtime” means accumulated time duringwhich the System is totally inoperable within the Scheduled Operation Time butoutside the scheduled maintenance time and measured from the time theKarnataka State Police / KCoPS and /or its officials/employees log a call with theSI team of the failure or the failure is known to the SI from the availabilitymeasurement tools to the time when the System is returned to proper operation.d. “Availability” means the time for which the services and facilities areavailable for conducting operations on the Karnataka State Police systemincluding application and associated infrastructure. Availability is defined as:
    • Karnataka State Police RFP for Selection of State System Integrator 66E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011{(Scheduled Operation Time – System Downtime) / (Scheduled Operation Time)} *100%e. “Helpdesk Support” shall mean the 16x6 basis support centre which shallhandle Fault reporting, Trouble Ticketing, and related enquiries during thiscontract.f. “Incident” refers to any event / abnormalities in the functioning of theData Centre Equipment / Services that may lead to disruption in normaloperations of the Data Centre, System, or Application services.g. “Error” in data digitization or data migration exercise, refers to the mistakesmade intentional/ unintentional by SI which may or may not change the actualmeaning of the subject.h. “Security Breaches” mean any type of vulnerability such as unauthorizedaccess/ manipulation to any of the hardware components or Police IT or anycritical application of DC & DR sites or data by any unauthorized user throughLAN/ Internet/ Intranet, portal/ website hacking.Interpretations:a. The business hours are 8:30AM to 8:30PM on all working days (Mon-Sat)excluding Public Holidays or any other Holidays observed by the Karnataka StatePolice (Except Police Stations). The SI however recognizes the fact that theKarnataka State Police offices will require to work beyond the business hours onneed basis.b. "Non-Business Hours “shall mean hours excluding “business Hours”.c. 18x7 shall mean hours between 06:00AM -12.00AM midnight on all days of theweek.d. If the operations at Primary DC are not switched to DRC within the stipulatedtimeframe (Recovery Time Objective), it will be added to the system downtime.e. The availability for a cluster will be the average of availability computed across allthe servers in a cluster, rather than on individual servers. However, non-compliance with performance parameters for infrastructure and system / servicedegradation will be considered for downtime calculation.
    • Karnataka State Police RFP for Selection of State System Integrator 67E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011f. The SLA parameters shall be monitored on a monthly basis as per the individualSLA parameter requirements. However, if the performance of thesystem/services is degraded significantly at any given point in time during thecontract and if the immediate measures are not implemented and issues are notrectified to the complete satisfaction of the Karnataka State Police / KCoPS or anagency designated by them, then the Karnataka State Police / KCoPS will have theright to take appropriate disciplinary actions including termination of thecontract.g. A Service Level violation will occur if the SI fails to meet Minimum Service Levels,as measured on a half yearly basis, for a particular Service Level. OverallAvailability and Performance Measurements will be on a monthly basis for thepurpose of Service Level reporting. An “Availability and Performance Report” willbe provided by the SI on monthly basis in the Karnataka State Police / KCoPSsuggested format and a review shall be conducted based on this report. Amonthly Availability and Performance Report shall be provided to the KarnatakaState Police / KCoPS at the end of every month containing the summary of allincidents reported and associated SI performance measurement for that period.The monthly Availability and Performance Report will be deemed to be acceptedby the Karnataka State Police / KCoPS upon review and signoff by SI and theKarnataka State Police / KCoPS. All such reports should be generated from theEMS tools to be deployed by the vendor under this contract. Wherever required,some of the Service Levels will be assessed through audits or reports e.g.utilization reports, measurements reports, etc., as appropriate to be provided bythe SI on a monthly basis, in the formats as required by the Karnataka StatePolice The tools to perform the audit will need to be provided by the SI. Auditswill normally be done on regular basis or as required by the Karnataka StatePolice/KCoPS and will be performed by the Karnataka State Police / KCoPS or theappointed third party agencies.h. EMS system as specified in this RFP shall play a critical role in monitoring the SLAcompliance and hence will have to be customized accordingly. The 3rd partytesting and audit of the system shall put sufficient emphasis on ensuring thecapability of EMS system to capture SLA compliance correctly and as specified inthis RFP. The selected System Integrator (SI) must deploy EMS tool and developadditional scripts (if required) for capturing the required data for SLA reportgeneration in automated way. This tool should generate the SLA Monitoringreport in the end of every month which is to be shared with the Karnataka StatePolice / KCoPS on a monthly basis. The tool should also be capable of generating
    • Karnataka State Police RFP for Selection of State System Integrator 68E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011SLA reports for a half-year. The Karnataka State Police / KCoPS will audit the tooland the scripts on a regular basis. & CRIMINAL TRACKINGNETWORK AND SYSTEi. The Post Implementation SLAs will prevail from the start of the Operations andMaintenance Phase. However, SLAs will be subject to being redefined, to theextent necessitated by field experience at the police stations / higher offices andthe developments of technology practices globally. The SLAs may be reviewed onan annual/bi-annual basis as the Karnataka State Police / KCoPS decides aftertaking the advice of the SI and other agencies. All the changes would be made bythe Karnataka State Police / KCoPS in consultation with the SI.j. The SI is expected to provide service levels as mentioned in the following tables.In case these service levels cannot be achieved, it shall result in a breach ofcontract and invoke the penalty clause. Payments to the SI are linked to thecompliance with the SLA metrics laid down in the tables below. The penalties willbe computed and calculated as per the computation explained in this agreement.During the contract period, it is envisaged that there could be changes to the SLA,in terms of addition, alteration, or deletion of certain parameters, based onmutual consent of both the parties i.e. the Karnataka State Police/KCoPS and SI.k. Following tables outlines the key service level requirements for the system, whichneeds be ensured by the SI during the operations and maintenance period. Theserequirements shall be strictly imposed and either the Karnataka StatePolice/KCoPS or a third party audit/certification agency shall be deployed forcertifying the performance of the SI against the target performance metrics asoutlined in the tables below.
    • Karnataka State Police RFP for Selection of State System Integrator 69E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20114.1 Implementation Phase SLAs:4.1.1 Capacity Building:Service levelDescriptionMeasurementCapacityBuildingAll the trainees within each of the training program should pass the training examwith more than 80% or more marks conducted after their trainingSeverity of Violation: HighThis service level will be monitored and measured on a per District basis throughonline examination of each trainee and their resultIf the training quality in the program falls below the minimum service level, it willbe treated as one (1) violation.The total number of violations for the payment period will be the cumulativenumber of violations across all the programs across all Districts in the paymentperiod.
    • Karnataka State Police RFP for Selection of State System Integrator 70E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20114.1.2 Data Migration / Digitization:Service levelDescriptionMeasurementDataMigration/DigitizationErrors having “High” impact would amount from mistakes in section of offence/ FIRdetails/ Name of accused or complainant/ particulars of accused such as address,contact details, ID (DL No., passport No. etc.). High impacting errors shall have directimplications to penalties.Errors having “Low” impact would amount from other mistakes. 3 or less lowimpacting errors per case file will not be subjected for penalties, however mistakeswould be corrected by SI at the time of such incident is reported.Severity of Violation: HighThis service level will be measured on a monthly basis for each Police Station / HigherOffice.If the data migration / digitization service level in a police station / higher office fallsbelow the minimum service level, it will be treated as one (1) violation.The total number of violations for the payment period will be the cumulative numberof violations across all the police stations / higher offices in the payment period.
    • Karnataka State Police RFP for Selection of State System Integrator 71E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20114.1.3 Delay in milestones:Service levelDescriptionMeasurementDelay inachieving anyof themilestonesThe KCoPS and the SI will define the project milestones and deliverables within theframework defined in Error! Reference source not found. of this volume. This activitywill be performed during the stage of signing of the agreement and will form part ofthe contract. Once signed the Project Milestones will remain sacrosanct and SI has toensure that there are no delays within these milestones. Here it must be noted thatany delay arising out of reasons attributable to KSP, KCoPS or any of their agencies,will not invoke any penalty.A delay of 1 week in any of the Project Milestones will be considered as a “low” levelviolation. Any delay beyond that will be considered as a “high” level violation.Severity of Violation: HighThis service level will be measured on a monthly basis for the entire project. Any delayin any particular milestone will be considered as ‘1’ violation.The total number of violations for the payment period will be the cumulative numberof violations across that entire period for the entire project.4.1.4 Violations and Associated Penalties:a. The primary intent of Penalties is to ensure that the system performs inaccordance with the defined service levels. Penalties are not meant to bepunitive or, conversely, a vehicle for additional fees.b. Penalty Calculations. The framework for Penalties, as a result of not meeting the ServiceLevel Targets is as follows:i. The performance will be measured for each of the defined service level metricagainst the minimum / target service level requirements and the violations willbe calculated accordingly.ii. The number of violations in the reporting period for each level of severity willbe totaled and used for the calculation of Penalties.iii. Penalties applicable for each of the high severity violations are 0.1% ofrespective payment- period payment to the SI.iv. Penalties applicable for each of the medium severity violations are 0.05% ofrespective payment- period payment to the SI.
    • Karnataka State Police RFP for Selection of State System Integrator 72E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011c. In case more than one SLA is breached because of a common reason then thebreach drawing highest penalty will become applicable.4.2 Post Implementation Phase SLAs:1. Primary DC/DRC Site Infrastructure Systems and Application Availabilityand Performance:a. Production Police IT and other advanced applications - The failure or disruptionhas a direct impact on the Karnataka State Police’s ability to service its policestations / higher offices, ability to perform critical back-office functions or a directimpact on the organization. This includes but not limited to:-i. Storage and related switches at Primary DC and DRC.ii. Web, Application, Database, and Backup Servers at Primary DC and DRC.iii. Primary DC to DRC connectivity.iv. Primary DC and DRC network infrastructure.v. Primary DC and DRC security infrastructure.b. Other Systems in Production and Non Production Systems (Development, QA,and Training). The failure or disruption has no direct impact on the KarnatakaState Police’s ability to serve its police stations / higher offices, or perform criticalback-office functions.i. Production non-POLICE IT Application Servers.ii. Test, QA and Training Servers.iii. Helpdesk infrastructure & applications.iv. EMS Infrastructure.c. Police IT Components and advanced applications: The failure or disruption has adirect impact on the Karnataka State Police’s ability to service its police stations /higher offices, ability to perform critical back-office functions or a direct impacton the organization.
    • Karnataka State Police RFP for Selection of State System Integrator 73E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011d. Non Police IT and advanced applications Components: The failure or disruptionhas no direct impact on the Karnataka State Police’s ability to serve its policestations / higher offices, or perform critical back-office functions.e. These service levels will be monitored on a monthly basis.f. The below tables gives details on the Service Levels the SI should maintain.Service LevelDescriptionMeasurementInfrastructureAvailabilityAvailability of production Police IT systems and advanced applications shall be atleast 99% in a particular month.Severity of Violation: HighAvailability in each month ofthe period of calculationViolations for calculation ofpenalty< 99% &>= 98.5% 1< 98.5% &>= 98% 2< 98% 3In addition to the above, one (1) additional violation will be added for each %drop below 98%, to the overall violations for this service level.Measured using the EMS tool, the non-availability would be considered as non-accessibility of the services by the EMS. Non-availability of any of the serviceswould amount to deviation / violation.InfrastructureAvailabilityAvailability of Police IT application and all its components in production and non-production systems shall be at least 97% in a particular month.Severity of Violation: MediumAvailability in each month ofthe period of calculationViolations for calculation ofpenalty< 97% &>= 96.5% 1< 96.5% &>= 96% 2< 96% 3In addition to the above, one (1) additional violation will be added for each %drop below 96%, to the overall violations for this service level.Measured using the EMS tool, the non-availability would be considered as non-accessibility of the services by the EMS. Non-availability of any of the serviceswould amount to deviation / violation.
    • Karnataka State Police RFP for Selection of State System Integrator 74E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011InfrastructureAvailabilityRecovery Time Objective (RTO) shall be less than or equal to six hours (6) hours.Severity of Violation: HighEach instance of non-meeting this service level will be treated as one (1) violation.The same will be also verified using DR drill, to be conducted by the SI one in everyquarter of a year.InfrastructureAvailabilityRecovery Point Objective (RPO) should be two hours. (Data loss of only 2 hours incase of failure of Primary DC).Severity of Violation: HighEach instance of non-meeting this service level will be treated as two (2) violations.The same will be also verified using DR drill, to be conducted by the SI one in everyquarter of a year.InfrastructurePerformanceSustained period of peak CPU utilization of any server crossing 70% (with theexception of batch processing) shall be less than or equal to 30 minutes.Severity of Violation: HighEach occurrence where the peak CPU utilization of any server crosses 70% (withthe exception of batch processing) and stays above 70% for time more than 30minutes will be treated as one (1) instance.Number of instances overthe six month periodViolations for calculation ofpenalty>0 & <=3 1>3 2In addition to the above, if the number of instances in any month in the six-monthperiod exceeds 3, one (1) additional violation will be added for each such monthto the overall violations for this service level.Measured using the EMS tool, the non-availability would be considered as non-accessibility of the services by the EMS. Non-availability of any of the serviceswould amount to deviation / violation.
    • Karnataka State Police RFP for Selection of State System Integrator 75E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011InfrastructurePerformanceSustained period of peak I/O utilization of any server crossing 70% (with theexception of batch processing) shall be less than or equal to 30 minutes.Severity of Violation: HighEach occurrence where the peak I/O utilization of any server crosses 70% (with theexception of batch processing) and stays above 70% for time more than 30minutes will be treated as one (1) instance.Number of instances overthe six month periodViolations for calculation ofpenalty>0 & <=3 1>3 2In addition to the above, if the number of instances in any month in the six- monthperiod exceeds 3, one (1) additional violation will be added for each such month tothe overall violations for this service level.Measured using the EMS tool, the non-availability would be considered as non-accessibility of the services by the EMS. Non-availability of any of the serviceswould amount to deviation / violation.
    • Karnataka State Police RFP for Selection of State System Integrator 76E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011g. Every incidence of security breach would be considered high severity of violationand would be treated as 5 violations for calculation of penalty. Karnataka StatePolice would also have discretion to appoint third party agency for security auditof the entire CCTNS system.4.2.1 Karnataka State Police / KCoPS Site Infrastructure Systemsa. Critical KSP Police Site Systems: The failure or disruption results ininability of the police station / higher offices to service its dependent officesor perform critical back-office functions. Critical KSP Police site infrastructuremeans the IT infrastructure at KSP site which are shared by multiple users i.e.,Core Switch, Core Routers, etc.ApplicationPerformanceAverage response time while using Police IT application, with a transaction volumeof 10,000 or more number of transactions performed per minute over the Intranetbased application software without any deadlocks and contentions taking placeover application / web server or database server resources and with < 70% SystemUtilization (including CPU & memory). This service level will be monitored on amonthly basis.Severity of Violation: HighThe list of critical business functions and peak usage hours will be identifiedby the Karnataka State Police / KCoPS during the Supply and System IntegrationPhase.Average application responsetime in each month of theperiod of calculationViolations for calculation ofpenalty>4s & <=5s 2>5s & <=6s 4>6s 5In addition to the above, one (1) additional violation will be added for everysecond, if the average turnaround time goes beyond 6s, to the overall violationsfor this service level.Response time at selected Police Stations and Offices, for the time window ofoffice working hours, for Police IT application would be monitored usingapplication performance measurement tools (part of EMS). The average responsetime would be calculated by dividing the total response time, for all requestssummed together, by the number of requests made to the application system.It would be the responsibility of the SI to ensure that either the size of the file orthe time taken to query databases or time taken to perform complex businessoperations does not affect the response time.
    • Karnataka State Police RFP for Selection of State System Integrator 77E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011b. This service level will be measured on a monthly basis for each implementationsite.c. The below tables gives details on the Service Levels the SI should maintain.Service LevelDescriptionMeasurementSystems Availability atKSP SitesAvailability of the critical site infrastructure components at all theimplementation sites shall be at least 99%Severity of Violation: HighThis service level will be measured on a monthly basis for each implementationsite.If the availability in a month for an implementation site falls below theminimum service level, it will be treated as one (1) violation.The total number of violations for the six-month period will be the cumulativenumber of violations across all the months across all sites in the six-monthperiod.Reports generated through Helpdesk will be used as a basis for measuringthis SLA.4.2.2 Handholding Support: KSP Site Support:a) Level 1 Incidents: The incident has an immediate impact on the KSPsability to service its police stations / higher offices, to perform critical back-office functions or has a direct impact on the organization.b) Level 2 Incidents: The incident has an impact on the KSP’s / KCoPSability to service its police stations / higher offices that while not immediate,can cause service to degrade if not resolved within reasonable time frames.c) The severity of the individual incidents will be mutually determined by theKarnataka State Police / KCoPS and SPMU / SI.d) The scheduled operation time for the KSP / KCoPS site systems shall be thebusiness hours of the KSP / KCoPS.e) This service level will be measured on a monthly basis for each implementation site.
    • Karnataka State Police RFP for Selection of State System Integrator 78E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011The tables on the following page give details of the Service Levels the SI is requiredto maintain.Service LevelDescriptionMeasurementKSP Site SupportPerformance80% of the Level 1 Incidents at each site should be resolved within 2 business hoursfrom the time call is received / logged whichever is earlier. The maximum resolutiontime for any incident of this nature shall not exceed 8 business hours.Severity of Violation: MediumThis service level will be measured on a monthly basis for each implementation site.If the performance in a month for an implementation site falls below the minimumservice level, it will be treated as one (1) instance. The total number of instances forthe six-month period will be the cumulative number of instances across all themonths across all sites in the six-month period.Average number of instances per month = (Total number of instances for the six-month period) / 6Reports generated through Helpdesk will be used as a basis for measuring this SLA.Average number ofinstancespermonthViolations for calculation ofpenalty>0 &<=4 1>4 &<=8 2>8 &<=12 3>12 4
    • Karnataka State Police RFP for Selection of State System Integrator 79E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011KSP Site SupportPerformance80% of the Level 2 Incidents at each site should be resolved within 6 businesshours from the time a call is received / logged whichever is earlier. Themaximum resolution time for any incident of this nature shall not exceed 48hours.Severity of Violation: MediumThis service level will be measured on a monthly basis for each implementationsite.If the performance in a month for an implementation site falls below theminimum service level, it will be treated as one (1) instance. The total numberof instances for the six-month period will be the cumulative number ofinstances across all the months across all sites in the six-month period.Average number of instances per month = (Total number of instances for thesix-month period) / 6Reports generated through Helpdesk will be used as a basis for measuring thisSLA.Average number of instancesper monthViolations for calculationof penalty>0 &<=4 1>4 &<=8 2>8 &<=12 3>12 4KSP Site SupportPerformanceReplacement of hardware equipment shall be done within 7 days of notificationby the KSP. Such equipments would have failed on four or more occasions in aperiod of less than three months or six times in a period of less than twelvemonths. (Mean Time Between Failure Condition)Severity of Violation: HighEach instance of non-meeting this service level will be treated as one (1)Violation.4.2.3 Handholding Support: Application Support:a) Level 1 Defects: The failure to fix has an immediate impact on the Karnataka StatePolice’s ability to service its police stations / higher offices, inability to perform criticalback-office functions or a direct impact on the organization.b) Level 2 Defects: The failure to fix has an impact on the Karnataka State Policesability to service its police stations / higher offices that while not immediate, can causeservice to degrade if not resolved within reasonable time frames.
    • Karnataka State Police RFP for Selection of State System Integrator 80E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011c) Level 3 Defects: The failure to fix has no direct impact on the KSPs ability to serve itspolice stations / higher officers, or perform critical back-office functions.The severity of the individual defects will be mutually determined by the KCoPS and SPMU. Thisservice level will be monitored on a monthly basis.The below tables gives details on the Service Levels the SI should maintain.Service LevelDescriptionMeasurementApplication SupportPerformance95% of the Level 1 defects shall be resolved within 4 business hours from thetime of reporting full details.Severity of Violation: HighThis service level will be monitored on a monthly basis.Performance over the six-month periodViolation for calculation ofpenalty<95% &>=90% 1<90% &>=95% 2<85% 3Reports generated through Helpdesk will be used as a basis for measuring thisSLA.In addition to the above, if the service level in any month in the six-month period falls below 85%, one (1) additional violation will be addedfor each such month to the overall violations for this service level.Application SupportPerformance95% of the Level 2 defects shall be resolved within 72 hours from the time ofreporting full details.Severity of Violation: HighThis service level will be monitored on a monthly basis.Performance over the sixmonth periodViolation for calculation ofpenalty<95% & >=90% 1<90% & >=85% 2<85% 3In addition to the above, if the service level in any month in the six- month periodfalls below 85%, one (1) additional violation will be added for each such month tothe overall violations for this service level.Reports generated through Helpdesk will be used as a basis for measuring thisSLA.
    • Karnataka State Police RFP for Selection of State System Integrator 81E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Application SupportPerformance100% of the Level 3 defects shall be resolved within 120 hours from the time ofreporting full details.Severity of Violation: HighThis service level will be monitored on a monthly basis.Performance over the sixmonth periodViolation for calculation ofpenalty<100% & >=90% 1<90% & >=80% 2<80% 3In addition to the above, if the service level in any month in the six- month periodfalls below 80%, one (1) additional violation will be added for each such month tothe overall violations for this service level.Reports generated through Helpdesk will be used as a basis for measuring thisSLA.Application SupportPerformanceUp to date of the documentation of the design, modifications,enhancements, and defect-fixes in the half-yearly period.Severity of Violation: MediumThis service level will be measured on a half-yearly basis, through either anexternal auditor or internal auditor from KCoPS.Each instance of non-meeting this service level will be treated as one (1)violation.
    • Karnataka State Police RFP for Selection of State System Integrator 82E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20114.2.4 Handholding Support: Helpdesk and Data Center Support:a) Level 1 Calls: The failure to fix has an immediate impact on the KSP ability toservice its police stations / higher offices, inability to perform critical back-officefunctions or a direct impact on the organization.b) Level 2 Calls: The failure to fix has an impact on the KSP’s / KCoPS ability toservice its police stations / higher offices that while not immediate, can causeservice to degrade if not resolved within reasonable time frames.c) Level 3 Calls. The failure to fix has no direct impact on the KSP/ KCoPS abilityto serve its police stations / higher offices, or perform critical back-office functions.d) This service level will be monitored on a monthly basis.e) The scheduled operation time for the Helpdesk shall be 24 x 7.f) The below tables gives details on the Service Levels the SI should maintain.Service LevelDescriptionMeasurementHelpdeskPerformance98% of the calls shall be answered within 45 seconds.Severity of Violation: HighThis service level will be monitored on a monthly basis.Performance over the sixmonth periodViolation for calculationof penalty<98% & >=90% 1<90% & >=80% 2<80% 3In addition to the above, if the service level in any month in the six- monthperiod falls below 80%, one (1) additional violation will be added for eachsuch month to the overall violations for this service level.Reports generated through Helpdesk will be used as a basis for measuringthis SLA.
    • Karnataka State Police RFP for Selection of State System Integrator 83E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20114.2.5 Reporting:The below tables gives details on the Service Levels the SI should maintain for KSPsite systems availability.Service LevelDescriptionMeasurementAvailability andPerformanceReportProvide monthly SLA compliance reports, monitoring and maintenance relatedMIS reports by the 5th of the following month.Severity of Violation: MediumThis service level will be monitored on a monthly basis.If the monthly SLA compliance report related to the service level metrics is notprovided in the given timeframe, it will be treated as one (1) instance.The total number of instances for the six-month period will be the cumulativenumber of instances across all the months in the six-month period.Total number of instances0ver the six month periodViolations for calculation ofpenalty>0 & <=3 1> 3 2
    • Karnataka State Police RFP for Selection of State System Integrator 84E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20114.2.6 Credits for Successful Application Uptake:The following table gives details of the credits that can be gained by the SI forsuccessful uptake of the application in Karnataka State Police. The credits will notbe calculated for the first reporting period and would commission from nextreporting period.Service LevelDescriptionMeasurementCCTNS Uptake The following metrics will be measured at the end of each reportingperiod for each District that has been declared as “Go Live”:1. Number of key transactions carried through internet (ex: Transactionalsuch as submitting an application for a no objection certificate andInformational such a requesting the status of a case).2. Number of active users profiles in Police IT.3. Number of read-write transactions on Police IT system.4. Number of Searches carried out on data in Police IT.5. Total number of FIRs prepared through Police IT.6. Total number of Crime Details Forms prepared through Police IT.7. Total number of Key Investigation Forms prepared through Police IT.8. Total number of Arrest Cards prepared through Police IT.9. Total number of Charge Sheets prepared through Police IT.10. Quality (Regency and accuracy) of information available in Police IT.11. Number of cases reported to be solved because of the availability of PoliceIT12. Number of ad-hoc requests successfully responded to using Police IT.13. Turnaround Time for submitting the monthly and annualcrime/criminal information to NCRB from the State/UT.A credit will be gained for each of the above parameters if the uptake for thatparameter shows significant improvement.The following table applies for each of the above parameters:% increase over themeasurement in the lastreporting periodCredits>5 &<=10% 2>10 &<=15% 3> 15% 4
    • Karnataka State Police RFP for Selection of State System Integrator 85E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20114.2.7 Violations and Associated Penalties:a) The primary intent of Penalties is to ensure that the system performs inaccordance with the defined service levels. Penalties are not meant to bepunitive or, conversely, a vehicle for additional fees.b) A six monthly performance evaluation will be conducted using the six monthlyreporting periods of that period.c) Penalty Calculations. The framework for Penalties, as a result of not meeting theService Level Targets are as follows:i. The performance will be measured for each of the defined service level metricagainst the minimum / target service level requirements and the violationswill be calculated accordingly.ii. The number of violations in the reporting period for each level of severity willbe totaled and used for the calculation of Penalties.a. If the total number of credits gained by the SI is lower than the totalnumber of high severity violations in the reporting period, the totalnumber of credits will be subtracted from the total number of HighSeverity Violations in the reporting period for the calculation of Penalties.b. If the total number of credits gained by the SI is higher than the totalnumber of high severity violations in the reporting period, the resultanttotal number of high severity violations in the reporting period forcalculation of penalties will be considered as zero (0).iii. Penalties applicable for each of the high severity violations are two (2) % ofrespective half yearly payment to the SI.iv. Penalties applicable for each of the medium severity violations are one (1%)of respective half yearly payment to the SI.v. Penalties applicable for each of the low severity violations is half percentage(0.5%) of respective half yearly payment to the SI.vi. Penalties applicable for not meeting a high (H) critical performance target intwo consecutive half years on same criteria shall result in additionaldeduction of 5% of the respective half yearly payment to the SI. Penalty shall
    • Karnataka State Police RFP for Selection of State System Integrator 86E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011be applicable separately for each such high critical activity.vii. Penalties applicable for not meeting a medium (M) critical performancetarget in three consecutive quarters on same criteria shall result inadditional deduction of 3% of the respective quarterly payment to the SI.Penalty shall be applicable separately for each such medium critical activity.viii. Penalties applicable for not meeting a low (L) critical performance target inthree consecutive quarters on same criteria shall result in additionaldeduction of 2% of the respective quarterly payment to the SI. Penalty shallbe applicable separately forix. Each such medium critical activity.x. The total amount of penalties levied during any review period would notexceed 25% of the amount payable to the SI for that period. However, thisdoes not include penalties which can be levied for those items which areoutside the regular payments e.g. implementation of CCN.xi. It is to be noted that if the overall penalty applicable for any of the reviewperiod during the currency of the contract exceeds 25% or if the overallpenalty applicable for any of the successive half year periods during thecurrency of the contract is above 15%; then the Karnataka State Police/KCoPSshall have the right to terminate the contract.xii. SI is expected to draft helpdesk and EMS reports which can help in measuringthe performance of the SI with respect to the SLAs.
    • Karnataka State Police RFP for Selection of State System Integrator 87E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20115. Annexures5.1 Annexure-A: Format for Change Control NoticeChange Control Note: CCN Number:Part A: InitiationTitle:Originator:Sponsor:Date of Initiation:Details of Proposed Change(To include reason for change and appropriate details/specifications. Identify any attachmentsas A1, A2, and A3 etc.)Authorized by KCOPSDate:Name:Signature:Received by the SIDate:Name:Signature:Change Control Note CCN Number:Part B : Evaluation(Identify any attachment as B1, B2 and B3) Changes to services, charging structure,payment profile, Documentation training, services levels and component workingarrangements and contractual issues.Brief description of solutions:Impact:Deliverables :Time Table :
    • Karnataka State Police RFP for Selection of State System Integrator 88E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Charges for implementation : (including aschedule of payments)Other Relevant Information:(including value-added and acceptance criteria)Authorized by the SystemIntegratorDate:NameSignature :Change Control Note CCN NumberPart C : Authority to proceedImplementation of CCNas submitted in part A,in accordance in part BApprovedRejected(Requires further information (as follows, or as attachment 1 etc.))For KCoPS For the System IntegratorSignature: Signature:Name: Name:Title: Title:Date: Date:
    • Karnataka State Police RFP for Selection of State System Integrator 89E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20115.2 Annexure-B: List of Services to be provided by the SIVarious services including, but not limiting, to be offered by the SI will include:i. Project initiation & Solution Design including SRS, Design documents, hardwarerequirement report & detailed deployment plan for the software applications &other components of the project,ii. Development and/ or customization of the CCTNS (POLICE IT ERP) Solution,Integration with existing applications & migration of existing data including thetesting and user acceptance.iii. Site Preparation and LAN creation.iv. Procurement/supply, deployment, and commissioning of the necessaryHardware at all the KSP locations mentioned in geographical scope of RFPVolume-I.v. Procurement/supply, deployment and commissioning of the requiredNetworking equipments & connectivity and Up gradation of bandwidth at theexisting locationsvi. Data Entry and digitization of the records available in the paper files andmigration of the data available in the existing databases,vii. Training to the staff members and stakeholders of the Department andnecessary Change Management, andviii. Provisioning of Change Management.ix. Provisioning of Handholding support for a period of six months post successfulGo Live of CCTNS Solution.x. Operations and maintenance of the system including providing technicalsupport for IT solution for a period of five years starting from the date ofsuccessful Go Live of CCTNS Solution.Note:a. SI will have to implement the Solution keeping in mind the functions andservices of the department and at the end the solution shall include all thenecessary application modules as well as hardware components as per therequirements of Karnataka State Police / KCoPS.
    • Karnataka State Police RFP for Selection of State System Integrator 90E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011b. The selected SI shall implement the solution based on the requirementsidentified in this RFP and shall suggest improvements (if any) at the time ofthe designing the solution. It is expected that SI will validate theRequirements/ Architecture deigns, etc. proposed in this RFP and willimprove upon it, if required.5.3 Annexure-C: Minimum Required Deliverables and Associated TimelinesDetailed Project PlanS.No.Project Activity Deliverables Timelines in weeks(0 – from date ofsigning ofcontract)1 Resource mobilization andtaking control of FacilityManagement of existing DCand Client Locations02Project planningi. Detailed Project Plan (DPP) forImplementation of the Projectii. Risk Management and Mitigation Planiii. Manpower Deployment Plan0+13Approval by KCoPSApproval of DPP, Risk Management,Manpower Deployment0+1Study and Design4 Detailed assessment offunctional and MISrequirementsiv. Updated/ vetted FRS report includinglist of additional features that wouldresult in further improvement in theoverall application performance forconsideration of the KSPv. A comparative report on the extent offunctionality currently available in theexisting application (KCoPS by KSP) otherapplicationsvi. Detailed integration and interfacingmodelvii. Change/ Reference documentincluding all the changes or deviationsfrom the KCoPS/ FRS of other modules0+25Finalization/ Vetting of FRS6Approval by KCoPSApproval on updated FRS, comparativereport, detailed integration & interfacingmodel & change/ reference document0+3
    • Karnataka State Police RFP for Selection of State System Integrator 91E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20117System Study – study thelegislation, businessprocesses and organizationdesignof KSP along with relevantreports such as PIMviii. A comprehensive SystemRequirement Study (SRS) documentix. Templates of the test plan, TechnicalArchitecture Document, SRS, SRS, designdocuments, site survey report,Requirements Traceability Matrix &other templatesx. System Requirement SpecificationReport and Software RequirementSpecification reports meeting all theBusiness, Functional and technicalrequirement of KSP and incorporating allthe functional specifications, standardsprovided by the NCRB, KSP specificrequirements and different integrationpoints with CAS (Centre), externalagencies and other applications of KSPxi. List of additional features proposed incomplete CCTNS Applicationxii. POLICE IT Application SoftwareImplementation document w.r.t.Development, Configuration,Customization, Extension andIntegration as per KSP’s requirements0+68 Approval by KCoPS Approval of SRS and templates 0+79 Preparation of SolutionDesign documentsA detailed Design document including:xiii. Technical Architecture Document(Application, Network, and Security)xiv. High Level Designxv. Low Level Designxvi. POLICE IT ERP Application Test Plansand Test Casesxvii. SLA and Performance MonitoringPlan0+1110 Approval by KCoPS Approval of detailed document (KSP &NCRB)0+1311 Site Survey xviii. A site survey report detailing thecurrent status of each site and theenhancements to be made at eachsite(s)based on the State’s requirement andthe guidelines of MHA, NCRB0+812 Approval by KCoPS Approval of Site Survey Report 0+813 IT infrastructure sizing xix. Final BoM with Technical 0+14
    • Karnataka State Police RFP for Selection of State System Integrator 92E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011specifications for the IT Hardware,Network and other IT InfrastructureRequirementsxx. Strategy for Data Centre and DR Sitexxi. Report on the reusability of existinginfrastructurexxii. Hardware procurement &Deployment plan14 Approval by KCoPS Approval of reports on finalinfrastructure requirements, reusabilityof existing infrastructure and hardwareprocurement & deployment plan (KSP &NCRB)0+1415 Data Migration Strategy xxiii. Data Migration Strategy andMethodology0+1416 Approval by KCoPS xxiv. Approval of data migration strategy& methodology0+1417 Procurement, Commissioningand operationalization of ITinfrastructure at Data Centreand DRxxv. Additional Hardware and Networkdevices at DC and DR0+2018 Enhancement andConfiguration of the POLICEIT application software andunit and integration testingof all its modulesxxvi. Final version of the Police ITApplication Software0+24Implementation19 3rdParty Audit and UAT ofPOLICE IT applicationsoftware based on therequirement specificationsxxvii. Feedback Report based on 3rdParty Audit and UAT0+2720 Implementation ofrecommendations from UATand 3rd Party Auditxxviii. Updated version of the Police ITApplication Software and the DC and DRinfrastructure with all recommendationsimplemented0+3021 Approval by KCoPS Approval of 3rdParty Audit and UATreports0+3122 Integration with CAS (Centre) xxix. Integration Report along with thearchitecture0+3023 Data digitization andmigration of historical dataxxx. Data Digitization and MigrationReport0+3224 3rd Party Audit of the datadigitization process and thequality of data generatedxxxi. Final and complete database ofPolice records0+33
    • Karnataka State Police RFP for Selection of State System Integrator 93E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 201125 Approval by KCoPS Approval of data migration & digitizationof historical data0+3326 Site preparation at PilotPhase Client site locationsxxxii. Site Preparation Report 0+3227 Procurement, Commissioningand Operationalizing the ITinfrastructure at Pilot phasePolice locationsxxxiii. Pilot Phase ImplementationReport0+3228 User Training on Pilot PhasePolice IT Application Softwarexxxiv. Training of users and evaluationreport0+3229 Approval by KCoPS Approval of training feedback andevaluation report0+3230 Pilot rollout in three districts 0+3431 Go-Live of Pilot xxxv. Commissioning Report for PilotSites, Data Centre and DR Sitexxxvi. Performance and Load TestingReport for Pilot phasexxxvii. Operational Helpdeskxxxviii. Manpower deployment details0+3432 Approval by KCoPS Acceptance of commissioning of PilotPhase on the basis of completion ofactivities0+3433 Improvement of applicationaccording to the experienceof Pilot Phase0+3534 3rdParty Validation and UATof the improvementsincorporated.0+3635 Police IT application softwareand hardware customizationfor Phase II and integrationwith external agencies &advanced applications. Theexisting system (KCoPS) willrun in parallel till transitionperiod testing and shallmigrate to new system(POLICE IT ERP) oncedeclared commissioned.xxxix. Pilot phase suggestionincorporation report0+3636 Approval by KCoPS Approval of the pilot phase suggestionincorporation report0+36Final Rollout Phase implementation37 Site preparation at FinalRollout Phase Clientxxxx. Report on site preparation 0+35
    • Karnataka State Police RFP for Selection of State System Integrator 94E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011locations38 Approval by KCoPS Approval of report on site preparation 0+3639 Procurement, Commissioningand Operationalizing ofAdditional IT infrastructure atFinal Rollout Phase Clientlocationsxxxxi. Final Rollout PhaseCommissioning Evaluation Report0+3640 Capacity Building and ChangeManagement, includingspecialized training andresource mobilizationxxxxii. Capacity Building & changemanagement report0+3841 Approval by KCoPS Approval of evaluation report & changemanagement report0+3842 User Training on completePolice IT Application Softwarexxxxiii. Training of users & evaluationreport and change management report0+3843 Approval by KCoPS Approval of evaluation report & changemanagement report0+3844 State wide rollout xxxxiv. Report on amendments/enhancements/ modifications madebased on inputs of KSP / Third Party’sAcceptance Testing for State-wide Roll-Out0+4045 Approval by KCoPS Approval of report 0+4046 Go-Live for complete CCTNSSolutionxxxxv. Go-Live Acceptance from KSPxxxxvi. Report on roll-out across Stateincludinga. Site Preparation and InfrastructureDeployment Report across Stateb. Manpower Deployment Reportc. Data Migration Report including TestPlans and Test Results for DataMigrationd. Training Delivery Reporte. Overall Test Report0+5247Approval by KCoPSAcceptance of commissioning of PhaseII (Entire CCTNS Projectcommissioning) on the basis ofcompletion of activities0+52Post Implementation - Operation and Maintenance2 Years from the“Go-Live” ofComplete Police ITSolution1 Handholding support Reports submission on handholding of sites For next 6 monthsfrom “Go-Live of each
    • Karnataka State Police RFP for Selection of State System Integrator 95E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011of the phases –Pilotand completePolice IT solutionrespectively”2 Approval by KCoPS Approval of reports Within one month ofreport submission bySI3 Project Operation andMaintenancexxxxvii. Monthly & Half yearly ProgressReport on Project including SLA MonitoringReport and Exception Reportxxxxviii. Project Quality Assurance reportxxxxix. Details of all the issues logged2 Years from thedate of “Go-Live”of CompletePolice IT Solution4 Approval by KCoPS Approval of half yearly reports Within two weeks ofreport submission bySIKey Notes for above Table:a. “Go-live” is a date, 3 month after the proposed Police IT system has been made completelyoperational, in its entirety, as per the requirements provided in this RFP across all PoliceStations. Within this period of 3 months, first month would be provided for acceptance go-livewhile the next 2 months would be stabilization period. While acceptance go-live period wouldbe utilized to review the impact of the application software and its adherence to the projectobjectives set out in this RFP. The stabilization go-live would be used to review the performanceof the application software in terms of its capacity to handle load and its error free operations.b. The timelines mentioned for each milestone, occurring before the go-live, can be negotiatedbetween the SI and the department and minor adjustments to the timelines can be performedwithout impacting the overall go-live. In such circumstances the Implementation & Rollout SLAswill get modified accordingly. Such changes have to be signed off, by the SI and the department,as part of the contract.c. Penalties shall be levied by the Department for delay in completion of the milestones. Thedetails of the penalties are specified in the Service Level Agreements of this RFP.d. It is to be noted that upon completion of Go-live the SI is required to submit the updated sourcecode and any document, which may have undergone changes after their initial delivery, as perthe milestones. Further, at the end of each quarter of operations and maintenance support, SI isrequired to submit all the updated system design documents, specifications, source code,application deployment files, user manuals, administration manuals, software change logs andall other applicable deliverables, which may have undergone changes as a result of any changecontrol note getting executed during that quarter.e. The Go-live of solution shall be upon certification of the entire Police IT system by the thirdparty agency. SI is required to address all the gaps identified during the testing to thesatisfaction of the department prior to Go-live.f. All the documents/manuals shall be kept up to date by the SI based on the changes to thesystem functionality performed during the contract period. The revision history shall be
    • Karnataka State Police RFP for Selection of State System Integrator 96E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011maintained by SI for all such changes. Further the SI should, as and when required, submit anupdated version of all documents/manuals incorporating all such changes or updations whichmay have taken place over the documents as a result of knowledge gained or user experienceand related feedback of the documents.g. The payment during O & M phase (Year 1 - 3 of implementation) is also subject to successfuldemonstration of SLA measurement process/reports for the SLA’s indicated in this RFP. The SLAreporting tools/process implemented by the SI is subject to a Third party review and SI shalladdress any issues identified during such third-party review for achieving the eligibility for thispayment.h. A deliverable would undergo multiple iterations before it gets approved. Iterations wouldinvolve review by the department and modification of the deliverable by the SI, accommodatingthe suggestions provided. The SI needs to plan accordingly.5.4 Annexure-D: Bill of MaterialA. Bill of Material – Software Solution:The SI will ensure that all the licenses of proposed application / system software etc.procured for this project are procured in the name of CEO, KCoPS, and KarnatakaState Police and shall be as per requirement of this Agreement.Note: Technical Statement for software solutions mentioned in the “SolutionInformation and Bill of Material Software solution” part of Volume-II of the RFPshould be considered for Bill of Material Software SolutionsB. Bill of Material – Infrastructure:Technical Compliance Statement mentioned in the in Annexure-B - Bill of Quantityand Technical Specifications given in Volume-I of the RFP should be considered forBill of Material Infrastructure.
    • Karnataka State Police RFP for Selection of State System Integrator 97E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20115.5 Annexure-E: Roles & Responsibilities of the Parties1. Roles and Responsibilities of System Integrator1) Preparation of Detailed Project Plan in line with the overall plan provided in the RFP. Thesame should be prepared in consultation with KCoPS or its nominated agencies2) Procure, install, commission, operate and maintain:a. Requisite hardware & system software at Police Units, Data Center and otherlocations as per the requirements mentioned in the Volume-I of RFP;b. Networking equipments, connectivity services and LAN as per the requirementsmentioned in the Volume-I;c. Meet the defined SLAs for the performance of the system.3) Addressing technology obsolescence by appropriate up-gradation, replacement, and / orreplenishment of systems deployed at various locations (Data Centre, HQ and otherlocations).4) Insure the entire hardware and infrastructure to be deployed at various locations for theentire duration of the contract against vandalism, theft, fire and lightening, etc.5) Keep all system software i.e. OS, antivirus, office applications etc., for Servers, PCs etc. atData Centre and various locations, up to date by installing regular upgrades / patches.6) Rectification of system software problems due to crashing or malfunctioning of the OS,RDBMS, or front end within the time limits to meet the SLAs as defined in thisAgreement.7) Develop / customize, deploy and maintain the requisite Software Solution as per therequirements of the KCoPS at concerned locations.8) Provide necessary support for the resolution of bugs, patches, & upgrades of the softwaresolution.9) Provide necessary manpower for managing the Change Requests.10) Design various manuals like User manual, Trouble Shooting manual etc. for the system.11) Provide training on application modules to the staff members and stakeholders of the KSP12) Maintain the business continuity.13) Deploy the required manpower to manage the operations14) Ensuring the SLAs for downtime of system, software customization, procurement anddelivery of hardware & networking equipments, errors in data entry, etc. as defined inRFP Volume-I are met.15) Management and quality control of all services and infrastructure.16) Any other services which is required for the successful execution of the project.17) Regular Backup as per the schedule and Disaster Recovery.18) Generation of MIS reports as per the requirements of KCoPS.19) Generation of the report for the monitoring of SLAs.20) Meet the minimum defined Technical Specifications for the IT Infrastructure includingHardware and networking equipments keeping in mind the application and futurerequirements of the Karnataka State Police / KCoPSThe detailed scope of work, roles and responsibilities of System Integrator for Police IT system arediscussed in detail in Scope of Services section of the RFP document.
    • Karnataka State Police RFP for Selection of State System Integrator 98E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20112. Roles and Responsibilities of KCoPS or its nominated agency:1) Constitute the Governance and Project Management Structures from Government asrequired for Police IT implementation2) Evaluate the bids received in response to this RFP and select the System Integrator3) Finalization of the agreement and the SLA with the System Integrator4) Facilitate meeting of the Empowered & Apex Committees at regular intervals to takestock of the progress of the project, resolve issues and issue relevant Government Ordersand guidelines with respect to any reforms or Business process reengineering withdefined Standard operating procedures (SOP)5) Finalization of project implementation plan along with timelines and deliverables inconsultation with the System Integrator with best practices in industry.6) Seek nomination of nodal officers within the department who will be the department’spoint of contact for the System Integrator for various approvals and validations.7) Provide adequate space for setting up of infrastructure, software development and otheractivities to be carried out by the System Integrator.8) Coordination between all the Police Units for providing necessary information for thestudy and development / customization of the necessary solution.9) Co-ordination with BSNL Operator and other state agencies to assist the SystemIntegrator in execution of the project.10) Coordinate with SI for conducting workshops for the Stakeholder departments.11) Provide the data available in the form of physical files and existing databases to the SIfor digitization purposes.12) Select a reputed 3rd party as the agency for conducting security audit of the Police ITsystem13) Deployment of staff members and 3rdParty Auditors of the KSP/KCoPS for verificationof the digitized data within the defined timelines.14) Audit that Data Backups are being taken regularly by the SI as per the schedule agreedupon.15) Audit that the hardware and other infrastructure deployed by the SI at the Data Centre,DR site and other locations etc. meets the minimum specifications as mentioned in RFPand is maintained properly to meet the SLAs as defined in RFP.16) Monitoring of overall timelines, SLAs and calculation of penalties accordingly.17) Creation of suitable structures and procedures to evaluate /ensure that the payment thatis due for the services rendered is paid in terms of the SLA/Agreement conditions18) Tie-up with one or more Banking or Financial institutions to facilitate e-Payment(Receipts) using Payment Gateways.19) Build the necessary tie-up required with Certifying Agencies for the issue of digitalcertificates20) Create a mechanism for resolution of disputes that may arise between the SystemIntegrator and the Government21) Implement policy reforms and amendments with Best practices as required forimplementation of the project22) Engage third party experts / agencies (TPA) to perform the validation of deliverablesduring project design, development, implementation, Acceptance & operations phases
    • Karnataka State Police RFP for Selection of State System Integrator 99E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 201123) Monitoring and managing project performance24) Review of performance of the vendors and stakeholders and undertake corrective actionsto achieve the project objectives25) Coordinate with all the stakeholders and third party agencies, vendors involved in thePolice IT Project26) Overall project issue & risk Management27) Reporting project progress, successes, issues and risks to the steering committee andsupport in taking corrective actions, with mitigation plans28) Project communications management with weekly review meetings.29) Conducting UAT for the application solution deployed.30) Issuing the Acceptance Certificate on successful deployment of the software application,hardware deployed, digitized data and for other components of the Scope of Work(wherever required).31) Any other requirements that could arise during operations for effective governance andto meet any administrative requirement.32) To create internal capacity now for execution of the project after takeover from theSystem Integrator.33) Identification of list of personnel (government users and other stakeholders) who shallbe trained and issue communication to the trainees regarding the time and venuewhere the training activity is held.34) Provide office space/ infrastructure required for conducting training programs.35) Ensuring the staff members and other stakeholders attend the training programs as perthe schedule defined by the SI and agreed upon by KCoPS or its nominated agency.36) Provide sign off on the deliverables of the project including SRS, design documents etc.as defined in the RFP document.Following presents the summary of roles and responsibilities of various stakeholders of Police IT project.EC – Steering CommitteeKSP – Karnataka State Police, Government of KarnatakaSI– System IntegratorCAA – Certification & Audit AgencyPMO – Project Management Office
    • Karnataka State Police RFP for Selection of State System Integrator 100E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Table 1: Stakeholder Responsibilities for Police IT ImplementationS.N Activity EC SIKSP /PMOCAA1.Selection of Implementation, Audit & CertificationagenciesYY2.Finalization of Functional Requirements for ‘PoliceIT’ system covering all the aspectsY3.Provide sign-off on the deliverables submitted by SIduring design phaseY Y4.Coordinate between Police Stations, with BSNL andother required Government agenciesY5.System Design, Development & implementation ofFinal Version of the Police IT systemY6. Provisioning of data for digitization Y7.Data Digitization as required for Police IT systemimplementationY8. System Configuration Management Y9.Procurement of additional IT Infrastructure forimplementation of Police IT system at DC, DR sitesY10.Procurement of additional end user ITInfrastructure for implementation of Police ITsystem at Police Stations and its officesY11. Audit & Certification of Police IT system Y Y12.Monitor and measure the performance of the SIagainst the contractual obligationsY13.Provide physical space for implementation of PoliceIT infrastructure at Police DC and DR site.YY14.Correction/addressing the gaps identified in Audit& Certification & delivery of error free system forPolice ITY15. Identifying resources for internal Capacity Building Y16.Training of Department employees for usage ofPolice IT systemY17. Operations & Maintenance of Police IT system Y18.Providing the required bandwidth for internetconnectivity and network connectivity at DC andDR as well as physical space for hosting the PoliceY
    • Karnataka State Police RFP for Selection of State System Integrator 101E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011S.N Activity EC SIKSP /PMOCAAIT system at DC and DR sites19.Ensuring uptime & performance of Police IT systemas per defined SLA at DC, DR sitesY20.Operation & maintenance of Police IT system at DC,DR sitesY21.Performance management including fine-tuning ofOperating System, Application Server, Databaseserver, end user systems at DC, DRY22.Obtaining Insurance of the IT Infrastructure for thePolice IT system and related IT infrastructure forDC,BC, DRY23.Preparation for ISO27001 Certification for Police ITsystem within twelve months from date of go-livefor DC,BC, DR sitesY24. Monitoring & Measurement of SLAs YThe System Integrator shall set up a Project Office in Bangalore, Karnataka and staff it with ProjectManagement, Team, functional team, technical team and the operations and maintenance team/Helpdesk for the entire duration of the project.
    • AddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka1FollowingchangesarebeingmadetoSIRFPdated13thJuly,2011.#ReferenceOldClauseRevisedClauseTypeModificationscommontoVolumeI,IIandIII1.VolI,Pg.4VolII,Pg.8VolIII,Pg.9ModificationtoCalendarofEventsandOtherRelevantDetailsModificationEMDRs.57Lakhs.(RupeesSixtyLakhsonly)EMDRs.57Lakhs.(RupeesFiftySevenLakhsonly)RFPVolumeI:Functional&TechnicalSpecifications2VolI,Pg.261Annexure-CAdditiontoAnnexure–CoftheRFP[PleaserefertotheAnnexure1–AdditionalHardwareSpecifications]AdditionHardwareSpecificationsof1.Desktop2.LaserJetPrinter3.Multifunctionprinter4.UPS5.DieselGeneratorSet6.DigitalCamera7.ElectronicPen8.LANCabling9.16PortunmanageableSwitch3VolI,Pg.330Annexure-FAdditiontoAnnexure-F(ResearchbasedAdvisoryServices)Addition
    • AddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka2ResearchbasedAdvisoryServicesItisveryimportanttohaveanindependent,reputedandunbiasedadvisorwhocanguidethedepartmentforsuccessfulprojectexecution.ThesuccessfulbidderhastoprocureResearchandAdvisoryServicesinthenameofKCoPSfromapremiumResearchandAdvisoryfirm,havingglobalandIndianpresence.Theserviceswouldbepurchasedbythesuccessfulbidderdirectlyforaperiodofoneyear.4VolI,Pg.2,TableofContentsModificationtoTableofContentsModificationROLEOFSOFTWAREDEVELOPMENTAGENCY(SDA)POLICEIT&CASINTEGRATIONSROLEOFSYSTEMINTEGRATOR(SI)-POLICEIT&CASINTEGRATIONS5VolI,Pg76,Sec.4.3ModificationtoRoleofSystemIntegratorforPoliceIT&CASintegrationModificationROLEOFSOFTWAREDEVELOPMENTAGENCY(SDA)-POLICEIT&CASINTEGRATIONTheSDAwillenhancetheexistingPoliceITapplicationsoftwareandprovideWarrantySupportforPoliceITapplicationforaperiodof24monthsfromGo-Live.Theenhancementactivitywillensurethefollowing–1.EnhancethecurrentPoliceITsystembyconvertingitfromdecentralizedsystemtoacentralizedsystem,withapplicationsoftwareandcentraldataROLEOFSystemIntegrator(SI)-POLICEIT&CASINTEGRATIONTheSIwillenhancetheexistingPoliceITapplicationsoftwareaspertheGAPAnalysisReportandprovideWarrantySupportforPoliceITapplicationforaperiodof24monthsfromGo-Live.DuringtheWarrantyPhasecontractperiod,theSIshallofferthefollowingservices:
    • AddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka3repositoryhostedatacentrallocationandaccessedfromdifferentpolicestationsofthestate.2.EnhancethecurrentPoliceITsystem,byincorporatingallsuggestionsoftheGAPAnalysisreportpresentedintheAnnexureAofthisdocument.DuringtheWarrantyPhasecontractperiod,theSDAshallofferthefollowingservices:1.SDAshallmaintainPoliceITapplicationforaperiodof36monthsfromthedateofdeployment.2.SDAwarrantsthatitsdeliverablesunderthewarrantyphasewillbelimitedtosoftwarebugfixesandminorenhancementsnotexceeding3mandaysofeffort.3.SDAshallmakechangesinfunctionalityonaccountofchangesinapplicablelegislation/Statues,rulesandnotificationduringthesoftwaredevelopmentperiodwhichmayevenrequirechangestothesystemdesignoftheapplicationsoftware.Thechangeorderrequestshallbeexaminedandanimpactanalysisshallbecarriedout.Allminorchangeswhichrequireslessthan3daysofmaneffortsshallbeundertakenfreeofcost.4.Majorchangeswhichrequiresmorethan3dayswillbeconsolidatedandundertakenundermutuallyacceptablecostandtime.1.SIshallmaintainPoliceITapplicationforaperiodof36monthsfromthedateofsigningofcontract.2.SIwarrantsthatitsdeliverablesunderthewarrantyphasewillbefreeofanydefectorbugs.3.SIshallmakechangesinfunctionalityonaccountofchangesinapplicablelegislation/Statues,rulesandnotificationduringthesoftwaredevelopmentperiodwhichmayevenrequirechangestothesystemdesignoftheapplicationsoftware.Thechangeorderrequestshallbeexaminedandanimpactanalysisshallbecarriedoutasperthechangecontrolschedule.
    • AddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka46VolI,Pg.219ModificationtoANNEXURE-BITINFRASTRUCTUREATDATACENTRE&DISASTERRECOVERYCENTERModificationShouldbeabletoPushVPNpolicydynamicallytoEasyVPNRemote-enabledVPNsolutionsuponconnection,eliminatingtheneedtomanageeachclientseparatelyandthereforehelpingensureenforcementofthelatestcorporateVPNsecuritypoliciesusingmanagementsoftware.ShouldbeabletoPushVPNpolicydynamicallytoEasyVPNorequivalentRemote-enabledVPNsolutionsuponconnection,eliminatingtheneedtomanageeachclientseparatelyandthereforehelpingensureenforcementofthelatestcorporateVPNsecuritypoliciesusingmanagementsoftware.7VolIAdditiontotheScopeofWorkAdditionSystem,DatabaseandapplicationLogmanagementaspertheITact2000andsubsequentamendments.8VolIAdditiontotheScopeofWorkAdditionIntegrationwiththelegacysystemsprovidedin“AnnexureG–Technologystackofexistinglegacyapplication”.Thisintegrationshouldresultintheprovisioningoffollowingminimumfeatures:1.Integrateddashboard2.CohesiveMIS3.UnifiedDatabaseTothisendtheSIshallberequiredtocreateaseparatedatabasewhichwillcollatedatafromalllegacysystemseitherinrealtimeorbatchwise.9VolI,Pg.203,Table1.0(2)ModificationtoTable1.0:DataCentreServersTechnicalDetails(AlsoapplicableforDRC)ModificationCache:Minimumof18MBCache:Minimumof16MB10VolI,Pg.207,ModificationtoTable3.0:DataCentre–ServerLoadModification
    • AddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka5Table3.0(8.1)BalancerwithGlobalServerLoadBalancer(SLB&GSLB)(AlsoapplicableforDRC)ShouldHaveMinimum7500SSLCPSfromday1andupgradableto12000SSLCPSinfuturewithoutadditionalhardware&costShouldHaveMinimum7500SSLCPSfromday1andupgradableto10000SSLCPSinfuturewithoutadditionalhardware&cost11VolI,Pg.219,Table5.0(4)ModificationtoTable5.0:DataCentre-FirewallAppliance-Internal(AlsoapplicableforDRC)ModificationMinimumof5GbpsFirewallThroughputMinimumof2GbpsIPSecVPNThroughputMinimumof1,500,000concurrentconnections50,000Connections/secondMinimumof4GbpsFirewallThroughputMinimumof2GbpsIPSecVPNThroughputMinimumof1,500,000concurrentconnections20,000Connections/second12VolI,Pg.221,Table6.0(30)ModificationtoTable6.0:DataCentre-IntrusionPreventionSystems(IPS)–Internal(AlsoapplicableforDRC)ModificationTheproposedIPSvendormustbeintheleadersorchallengersquadrantsinthemostrecentGartnerMagicQuadrantreportforNetworkIPSTheproposedIPSvendormustbeintheleaders/Visionary/challengersquadrantsinthemostrecentGartnerMagicQuadrantreportforNetworkIPS.13VolI,Pg.223,Table7.0(3)ModificationtoTable7.0:DataCentreCoreL3SwitchModificationModulararchitecture,uptotenslotsforinterfacemodulesDualswitchfabriccapablewithtwodedicatedfabricslotsapartfromtheinterfacemoduleslotsShallprovidedistributedswitchingtechnology(anyadditionalhardwarerequiredforthesameshallbeModulararchitectureorequivalenttechnologyminimumoffiveslotsforinterfacemodulesDualswitchfabriccapablewithtwodedicatedfabricslotsapartfromtheinterfacemoduleslotsShallprovidedistributedswitchingtechnology(anyadditionalhardwarerequiredforthesameshallbe
    • AddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka6proposed)ShallsupportdistributedLayer-2andLayer-3forwardingTheswitchshallbe19”RackMountable(proposed)Shallhaveupto2.4TbpsbackplanecapacityShallhaveupto1TbpsswitchingcapacityShallhaveupto700MppsswitchingthroughputShallsupportupto40non-blocking10Gportsor480non-blockingGigabitports(CopperorSFP)proposed)ShallsupportdistributedLayer-2andLayer-3forwardingTheswitchshallbe19”RackMountable(proposed)Shallhaveminimumof200GbpsSwitchingcapacity/moduleShallhaveminimum65Mppsswitchingthroughput/module14VolI,Pg.228,Table8.0(4)ModificationtoTable8.0DataCentreGigabitL2SwitchModificationShallsupportexternalredundantpowersupplyShallsupportexternal/Internalredundantpowersupply15VolI,Pg.228,Table8.0(7)DeletiontoTable8.0(7)DataCentreGigabitL2Switch(Security)(AlsoapplicableforDCandDRC)DeletionHierarchicalusermanagementandpassword-basedprotectionAAA/RADIUS/TACACSauthenticationMACaddressauthentication,802.1xauthenticationMultiple802.1xusersperportSSH2.0,HTTPSandSSLIP-MAC-portbindingIPSourceGuard
    • AddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka7ARPdetectionMACaddresslearninglimitonaportSupportSTPRootGuardandBPDUGuardDHCPSnooping16VolI,Pg.227,Table8.0(5)DeletiontoTable8.0(5)DataCentreGigabitL2SwitchDeletionLinkaggregationupto128aggregationgroupseachsupportinguptoeightGEports17VolI,Pg.110,Sec.6.9(l)AdditiontoINFRASTRUCTUREMAINTENANCEANDFACILITYMANAGEMENT(Provisioning,deployingandsupervisingpersonnel)AdditionTheSIshallensurethatthephysical&localizedsupportisprovidedon24X7basisatDC.18VolI,Sec.6.11(vi),Pg.129ModificationtoTrainingModificationTheSIwillhavetoimparttrainingonbasiccomputerusage&accessskillstothetrainees.ThiswouldnotincludetrainingonMSOfficeoranysuchproducts.Thetrainingwillfocusonusingoperatingsystemandthefeatureslikebrowsersandfileexplorers.TheSIwillhavetoimparttrainingonbasiccomputerusage&accessskillstothetrainees.ThiswouldalsoincludetrainingonMSOffice.Thetrainingwillfocusonusingoperatingsystemandthefeatureslikebrowsersandfileexplorers.19VolI,Sec.3.1,Pg.ModificationtoImplementationFrameworkofPoliceITModificationKSPhasalsoimplementedanMPLSandVPNoBBbasedbroadbandnetwork(KSPWAN)connecting1400PoliceStationsandhasbuiltafullDataCenter(interiorsandKSPhasalsoimplementedanMPLSandVPNoBBbasedbroadbandnetwork(KSPWAN)connecting1400LocationsandhasbuiltafullDataCenter(interiorsandcivilworks)in
    • AddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka8civilworks)in1000Sqft.spaceatKSRPBattalioninBangalore.1000Sqft.spaceatKSRPBattalioninBangalore.20VolI,Sec.6.6b.(a),Pg.101ModificationtoScopeofDataMigrationandDigitizationModificationThescopeofdatamigrationanddigitizationshallinclude:DatafromoldPoliceITapplicationsystemtothenewenhancedPoliceITapplicationsystem.Thescopeofdatamigrationanddigitizationshallinclude:DatafromCCISapplicationsystemtothenewenhancedPoliceITapplicationsystem.21VolI,Sec.6.4,Pg.95ModificationtoSitePreparationModificationSlNoItemTotalNumber1ComputerChair28982ComputerTable28983StorageBox263SlNoItemTotalNumber1ComputerChair16942ComputerTable21293StorageBox906PleaserefertotheAnnexure2ofthisdocumentforgreaterdetail.22VolI,Sec.6.4,Pg.95AdditiontoSitePreparationAdditionRefertoAnnexure2ofthisdocumentforsitepreparationdetails.23VolI,Annexure-C,Pg265ModificationtoHardwareDeliveredtoPoliceStationsUnderCIPAprojectModificationHardwaredeliveredtoPoliceStationunderCIPAProjectHardwaredeliveredtoPoliceStationandHigherofficesunder
    • AddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka9Sl.NoLocationItemPerLocationNooflocationTotalNo1Non-CIPAPoliceStationHardwareDesktop418210562CIPAPoliceStationHardwareDesktop07240TotalHardwareRequirementPS(Desktop)90610563CircleofficeHardwareDesktop32327024SubdivisionHardwareDesktop31303905RangeHardwareDesktop46246SCRBHardwareDesktop4147CommissionerateHardwareDesktop2541008DistrictHeadQuarterHardwareDesktop10313109PoliceHeadQuarterHardwareDesktop50150TotalHigherOfficesHardware(Desktop)40715801JailsDesktop1112ForensicScienceLabDesktop111CIPAProjectPleaserefertoAnnexure2ofthisdocumentforgreaterdetail.S.NoLocationItemPerLocationNooflocationTotalNo1Non-CIPAPoliceStationHardwareDesktop41827282CIPAPoliceStationHardwareDesktop07240TotalHardwareRequirementPS(Desktop)9067283CircleofficeHardwareDesktop32326964SubdivisionHardwareDesktop31303905RangeHardwareDesktop46246SCRBHardwareDesktop4147CommissionerateHardwareDesktop2541008DistrictHeadQuarterHardwareDesktop10313109PoliceHeadQuarterHardwareDesktop50150TotalHigherOfficesHardware(Desktop)40715741JailsDesktop111
    • AddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka103FingerPrintBureauDesktop136364PoliceControlRoom(LargeCities/PHQDesktop56305PoliceControlRoom(SmallCities)Desktop33193TotalSpecialUnitsHardware(Desktop)75161TotalDesktopRequirements138927972ForensicScienceLabDesktop1113FingerPrintBureauDesktop136364PoliceControlRoom(LargeCities/PHQDesktop56305PoliceControlRoom(SmallCities)Desktop33193TotalSpecialUnitsHardware(Desktop)75161TotalDesktopRequirements1389246324VolI,table6Pg.255ModificationtoQuantityofDR-IntrusionPreventionSystems(IPS)ModificationItemQuantityDRC-IntrusionPreventionSystems(IPS)-Internal2ItemQuantityDRC-IntrusionPreventionSystems(IPS)-Internal125VolI,Pg.108pointno2ModificationtoGeneralRequirementModificationAttheDRsitethestorageshouldhave70%ofthecapacityoftheDataCentresite.AttheDRsitethestorageshouldhave100%ofthecapacityoftheDataCentresite.
    • AddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka11RFPVolumeII:Commercial&BiddingTerms1VolII,Pg.30,Sec.3.4.8ModificationtoEvaluationCriteriaofCommercialBidsModification1.TheCommercialBidsofonlythetechnicallyqualifiedbidderswillbeopenedforevaluation.2.SincethepaymentstotheSIwillmadeoveraperiodofoverthreeyears(aminimumof12monthsfortheImplementationPhase–andmaintenanceofexistinginfrastructure–followedbytwoyearsforOperationsandMaintenanceServices),theDCFmethodwillbeusedtocomparedifferentpaymentterms,includingadvancepaymentsandprogressivestagepaymentstotheSIssoastobringthemtoacommondenominationfordetermininglowestbidder.3.TheKSP/KCoPSwillevaluatetheoffersreceivedbyadoptingDiscountedCashFlow(DCF)methodwithadiscountingrateinconsonancewiththeexistinggovernmentborrowingrate.TheDCFisdefinedintheGlossaryofManagementandAccountingTerms,publishedbytheInstituteofCostandWorksAccountantsofIndia.DCFmethodwouldbeusedforevaluationofbids.ThebidwiththelowestNetPresentValue(NPV)determinedusingtheDCFmethodwillbeselected.4.DetailedmodalitiesforapplyingDCFtechniqueareasbelow:NetPresentValue(NPV)methodwillbeusedfor1.TheCommercialBidsofonlythetechnicallyqualifiedbidderswillbeopenedforevaluation.2.SincethepaymentstotheSIwillmadeoveraperiodofoverthreeyears(aminimumof12monthsfortheImplementationPhase–andmaintenanceofexistinginfrastructure–followedbytwoyearsforOperationsandMaintenanceServices),theDCFmethodwillbeusedtocomparedifferentpaymentterms,includingadvancepaymentsandprogressivestagepaymentstotheSIssoastobringthemtoacommondenominationfordetermininglowestbidder.3.TheKSP/KCoPSwillevaluatetheoffersreceivedbyadoptingDiscountedCashFlow(DCF)methodwithadiscountingrateinconsonancewiththeexistinggovernmentborrowingrate.TheDCFisdefinedintheGlossaryofManagementandAccountingTerms,publishedbytheInstituteofCostandWorksAccountantsofIndia.DCFmethodwouldbeusedforevaluationofbids.4.DetailedmodalitiesforapplyingDCFtechniqueareasbelow:NetPresentValue(NPV)methodwillbeusedforevaluationoftheCommercialOffer.TheNetPresentValueofacontractisequaltothesumofthepresentvaluesofallthecashflowsassociatedwithit.TheformulaforcalculatingNPVofaCommercialOfferisillustratedinPara(6)below.DiscountingratetobeusedunderthemethodistobetheGovernmentofIndia‟slendingrateonloansgiventoKSP/
    • AddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka12evaluationoftheCommercialOffer.TheNetPresentValueofacontractisequaltothesumofthepresentvaluesofallthecashflowsassociatedwithit.TheformulaforcalculatingNPVofaCommercialOfferisillustratedinPara(6)below.DiscountingratetobeusedunderthemethodistobetheGovernmentofIndia‟slendingrateonloansgiventoKSP/KCoPSGovernments.TheseratesarenotifiedbyBudgetDivisionofMinistryofFinanceannually.ThelatestoneisMinistryofFinanceOMNoF5(3)PD/2008dated30October2008(asperwhichtheborrowingrateis9%).TheKSP/KCoPSwillevaluatetheoffersreceivedbyadoptingDiscountedCashFlow(NPV)methodwithadiscountingrateof9%.NPVwillbecalculatedontheannualcashoutflows.Standardsoftwareforexample„Excel‟,„Lotus1-2-3‟oranyotherspreadsheet,whichcomespreloadedaspartofapersonalcomputerwillbeusedforNPVanalysis.Theblendedpersonmonthcostfor300personmonthswillbeconsideredinthecashflowsinthefirstyearTheNPVwillbecalculatedusingtheformulabelow:NPV=C0+C1/(1+r)1+C2/(1+r)2KCoPSGovernments.TheseratesarenotifiedbyBudgetDivisionofMinistryofFinanceannually.ThelatestoneisMinistryofFinanceOMNoF5(3)PD/2008dated30October2008(asperwhichtheborrowingrateis9%).TheKSP/KCoPSwillevaluatetheoffersreceivedbyadoptingDiscountedCashFlow(NPV)methodwithadiscountingrateof9%.NPVwillbecalculatedontheannualcashoutflows.Standardsoftwareforexample„Excel‟,„Lotus1-2-3‟oranyotherspreadsheet,whichcomespreloadedaspartofapersonalcomputerwillbeusedforNPVanalysis.TheNPVwillbecalculatedusingtheformulabelow:NPV=C0+C1/(1+r)1+C2/(1+r)2Where,i.C0...C5aretheyearlycashoutflowsasillustratedbelowii.C0istheSumofthebelowcomponentsa.Sub-totalforServicesProvidedDuringImplementationPhase(Sumofitems1–7,refertoPricingSummarySheet)b.BlendedPersonMonthCostfor300PersonMonths(refertoPricingSummarySheet)iii.C1isCostofOperationsandMaintenanceServicesforthe1styearafter“Go-Live”iv.C2isCostofOperationsandMaintenanceServicesforthe2ndyearafter“Go-Live”v.ristheannualdiscountingrateasspecifiedabove
    • AddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka13Where,i.C0...C5aretheyearlycashoutflowsasillustratedbelowii.C0istheSumofthebelowcomponentsiii.Sub-totalforServicesProvidedDuringImplementationPhase(Sumofitems1–8,refertoPricingSummarySheet)iv.BlendedPersonMonthCostfor300PersonMonths(refertoPricingSummarySheet)v.C1isCostofOperationsandMaintenanceServicesforthe1styearafter“Go-Live”vi.C2isCostofOperationsandMaintenanceServicesforthe2ndyearafter“Go-Live”vii.ristheannualdiscountingrateasspecifiedinPara(2)aboveThebidderachievingthelowestNPVcost(L1)willbeinvitedfornegotiationsforawardingthecontract.IncaseofatiewheretwoormorebiddershaveachievedthesamelowestNPVcost(L1),thebidderwiththehighertechnicalscorewillbeinvitedfirstfornegotiationsforawardingthecontract.NPVformulaisonlyforcalculationofL1bid,thepaymentswillbemadeasperactualusagebasedupontheratesandamountsquotedinthecommercialproposal.TheNPVvaluesidentifiedusingtheaboveformulawouldbeevaluatedusingQCBSformulatoidentifythebestbid.ForQualityandCostbasedEvaluation(QCBS),thefollowingformulawillbeusedfortheevaluationofthebids.Thescoreswillbecalculatedas:Bn=0.7*Tn+(0.3)*(NPVmin/NPVb*100)Wherei.Bn=overallscoreofbidderunderconsideration(calculateduptotwodecimalpoints)ii.Tn=Technicalscoreforthebidderunderconsiderationiii.NPVb=NPVvalueofthecommercialproposalofthebidderiv.NPVmin=LowestNPVvalueamongthefinancialproposalsunderconsiderationThebidderachievingthehighestmarks(Bmax)willbeinvitedfornegotiationsforawardingthecontract.Incaseofatiewheretwoormorebiddershaveachievedthesamemarks(Bmax),thebidderwiththehighertechnicalscorewillbeinvitedfirstfornegotiationsforawardingthecontract.
    • AddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka142VolII,Pg.55,AnnexureFModificationtoAnnexure-F:PricingSummaryModificationAdditionofForm4:ConsumablesCost3VolII,Pg.55,AnnexureFModificationtoAnnexure-F:PricingSummary(E:SupportManpower)ModificationUnitsofService(X)forSystemAdministratoris36UnitsofService(X)forDatabaseAdministratoris36UnitsofService(X)forSystemAdministratoris72UnitsofService(X)forDatabaseAdministratoris724VolII,Pg.55,AnnexureFAdditiontoAnnexure-F:PricingSummary(Form2C:ApplicationandPortalEnhancementCost)AdditionChangeManagementandCapacitybuildingadvisoryservices5VolII,Pg.55,AnnexureFModificationtoAnnexure-F:PricingSummary(Form2G:ApplicationandPortalEnhancementCost)Addition-Pleaserefertotheappendixdocument“AmendedAnnexureF–PricingSummary”forgreaterdetails-RFPVolumeIII:MasterServiceAgreement1VolIII,Pg.27,Sec.2.15(C)ModificationtoFinances(Tax)Modification1Intheeventofanyincreaseordecreaseoftherateoftaxesduetoanystatutorynotification/sduringtheTermoftheAgreementtheconsequentialeffectshallbetotheaccountoftheSystemIntegrator.Intheeventofanyincreaseordecreaseoftherateoftaxesduetoanystatutorynotification/sduringtheTermoftheAgreementtheconsequentialeffectshallbetotheaccountoftheCustomer.
    • AddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka152VolIII,Pg.59,Sec.3.4.7ModificationstoTermsofPaymentModificationTheSystemIntegratorshallbearallthecostofanyauditsandinspections.ThetermsofpaymentareinclusiveofanycostsoftheSystemIntegratorandthesub-contractor,forallreasonableassistanceandinformationprovidedundertheAgreement,theProjectImplementation,Operation,andManagementSLAbytheSystemIntegratorpursuanttothisSchedule.Thecustomerwillbearthecostofanyaudittobeconducted/requestedbythem.3VolIII,Pg.43,2.24ModificationtoLimitationofLiabilityModificationNeitherpartyshallbeliabletotheotherforanyspecial,indirect,incidental,consequential(includinglossofprofitorrevenue),exemplaryorpunitivedamageswhetherincontract,tortorothertheoriesoflaw,evenifsuchpartyhasbeenadvisedofthepossibilityofsuchdamages.ThetotalcumulativeliabilityofSystemIntegratorarisingfromorrelatingtothisAgreementshallnotexceedthetotalamounttobepaidbyKCoPSunderthisassignmentthatgivesrisetosuchliability(asofthedatetheliabilityarose);provided,however,thatthislimitationshallnotapplytoanyliabilityfordamagesarisingfroma)WillfulmisconductorNeitherpartyshallbeliabletotheotherforanyspecial,indirect,incidental,consequential(includinglossofprofitorrevenue),exemplaryorpunitivedamageswhetherincontract,tortorothertheoriesoflaw,evenifsuchpartyhasbeenadvisedofthepossibilityofsuchdamages.ThetotalcumulativeliabilityofSystemIntegratorarisingfromorrelatingtothisAgreementshallnotexceedthetotalamounttobepaidbyKCoPSunderthisassignmentthatgivesrisetosuchliability(asofthedatetheliabilityarose);provided,however,thatthislimitationshallnotapplytoanyliabilityfordamagesarisingfroma)Willfulmisconductorb)Indemnificationagainstthirdpartyclaimsforinfringement.
    • AddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka16b)Indemnificationagainstthirdpartyclaimsforinfringement.Exceptfordamagesmentionedabove,theSystemIntegrator’sliabilitiesunderthisagreementinrespectofanyorallclaimsarisingunderthisagreementshallnotexceedtheamountspaidduringthe12monthsimmediatelyprecedingtheclaim.3VolIII,Pg.43,2.23ModificationtoDisputeResolutionModificationTheArbitrationproceedingswillbeheldatHyderabad,India.TheArbitrationproceedingswillbeheldatBangalore,India.
    • AddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka17AnnexureAnnexure1–AdditionalhardwarespecificationsDesktop–PoliceStationsHigherOfficesSl.NoItemSpecificationDetailsComplianceYes/No1.Processor&ChipsetIntelCorei5-2500Processor/AMDPhenom-IIX4965ProcessororhigherwithIntelH67chipset/AMD785Gorabove2.MemoryType4GBDDR-III@1066MHZexpandableupto8GB3.MemorySlot4DIMMSlots4.InternalHardDisk/Speed320GBSATA(7200RPM)orhigher5.GraphicsIntel/AMDintegratedGraphics6.OpticalDevices22xInternalDVDWriter
    • AddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka187.Monitor18.5inchTFT(measureddiagonally)8.HousingSmallFormFactor(SFF)Cabinet9.ExternalI/Oports:Min6USB2.0,1PS/2,1RJ-45,1VGA,audioin/outports,headphoneandmicrophoneport.2USBportsshouldbeatfront,4USBportsshouldatbackside10.Expansionslots:Minimum1full-heightPCIand1full-heightPCIExpressx16(Total3slotseitherofthecombination)11.NetworkInterface:IntegratedGigabitNetworkCard.12.PowerrequirementsSuitablepowersupplytomeettherequirementofadditionaldevices,Inputvoltage90-270VAC,50/60Hz,ActivePowerFactorCorrection
    • AddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka19(85%HighEfficiency)13.SpeakerOnesetofexternalspeakersmin2x5W(RMS)./Built-In14.Management:DesktopManagementTool15.MultilingualKeyboardStandardOEMkeyboard-PS/2orUSBconnector16.PowerManagementScreenBlanking,HardDiskandSystemIdleModeinPowerOn,SetupPassword,PowersupplySMPSSurgeprotected.17.MouseUSB2-ButtonOptical/laserScrollMousewithpad18.CertificationISO9001/9002,Energystar5.0Compliant,UL,CE.19.OperatingSystemPreinstalledGenuineWindows7ProfessionalOperatingSystem(32-bitor64-bit)
    • AddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka2020.OfficeSuitePreloadedwithstandardofficesuithavingminimumwordprocessing,spreadsheetandpresentationcapabilities.21.ComplianceAndCertificationUL/CSA,FCCandEnergystarSilver,Win7Certification&ISO9001-14001,ISO9001-2008.Shouldbeintheinthelistoftop5desktopbrandsasperIDCreportpublishedforIndiaduringYear2010.UPS30KVASl.NoItemSpecificationDetailsComplianceYes/No1.ItemISO9001:2008CertifiedinManufacturingandQualityControlDomains.ComplianceYes/No2.TechnologyIGBTbasedPWMTechnologyMicroprocessorcontrolledDigitalDesignDoubleConversionTrueOn-lineUPS
    • AddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka213.InherentProtectionshouldbeprovidedforoverloading,lowbattery,overtemperature,shortcircuits,overandunderinputvoltage.4.OutputPowerCapacity30kVA5.MaxConfigurablePower30kVA6.NominalOutputVoltage100V,200V3PH,208V3PH7.EfficiencyatFullLoad94%8.OutputVoltageDistortionLessthan5%atfullload9.OutputFrequency(synctomains)47-53Hzfor50Hznominal,57-63Hzfor60Hznominal10.CrestFactorUnlimited11.WaveformTypeSinewave12.OutputVoltageTolerance+/-1%staticand+/-5%at100%loadstep13.OutputVoltageTHD<2%linearloadand<3%non-linearload14.OverloadOperation10minutes@125%and60seconds@150%
    • AddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka2215.EfficiencyatHalfLoad93%16.RequiredOutputCurrentProtection125A17.NeutralOutputCurrent150A18.BypassBuilt-inMaintenanceBypass,Built-inStaticBypass19.NominalInputVoltage200V3PH20.InputFrequency40-70Hz21.inputvoltagerangeformainoperations165-240V22.MaximumInputCurrent83A23.InputBreakerCapacity125.0A24.InputTotalHarmonicDistortionLessthan5%forfullload25.EfficiencyinBatteryOperation93%26.OverloadOperation10minutes@125%and60seconds@150%
    • AddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka2327.RegulatoryApprovalscULListed,ISO14001,ISO9001,UL177828.OperatingEnvironment0-40°C29.OperatingRelativeHumidity0-95%30.OperatingElevation0-999.9meters31.StorageTemperature-15-45°C32.StorageRelativeHumidity0-95%33.BatteryTypeSealedMaintenanceFree(SMF)VRLAtypebatterieswiththreeyearswarranty.34.SNMPMonitoringSNMPinterfacecardforUPSmonitoringbyEMS35.CertificationsForSafety&EMCasperinternationalStandards36.BatteryBackup120Minbackuponfullload.BatterycapacityaccordinglysizedbytheSI.BatterymanufacturershouldhaveISO9000:2008inbatteryMFGdomainQualityControldomainpreferablyExide/Panasonic/Luminous/Amaraja/Yuasa
    • AddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka2437.IndicationsAudible:InverterMode,,LowBattery,LowInputandAnyfaultconditionVisual:Input&OutPutVoltage,LoadCurrent,BatteryVoltage38.EnvironmentalRequirementsShouldsustainwithexternaltemperaturemaximumupto50DegCentigradeandforRelativeHumidityof90%UPS2KVASl.NoItemSpecificationDetailsComplianceYes/No1.ItemISO9001:2008CertifiedComplianceYes/No2.TechnologyIGBTbasedPWMTechnologyMicroprocessorcontrolledDigitalDesignDoubleConversionTrueOn-lineUPS3.OverallInversionEfficiency>=85%,TotalHarmonicDistortion<3%
    • AddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka254.InherentProtectionshouldbeprovidedforoverloading,lowbattery,overtemperature,shortcircuits,overandunderinputvoltage.5.InputVoltage&Range160Vto270Vatfullload110Vto270athalfload6.InputFrequencyRange46to54Hz7.InputPhaseSinglePhasewithground8.InputPowerFactorcorrection>=90%9.OutputVoltagePhase–Neutral-220VAC-230VAC,Neutral–Ground<1V,PhasetoGround–220/230VAC10.Frequency50Hz+/-0.1%11.WaveFormFullSinewave12.CrestFactor3:113.PowerFactor0.8orbetter14.BatteryTypeSealedMaintenanceFree(SMF)VRLAtypebatterieswiththreeyearswarranty.
    • AddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka2615.SNMPMonitoringSNMPinterfacecardforUPSmonitoringbyEMS16.CertificationsForSafety&EMCasperinternationalStandards17.BatteryBackup120Minbackuponfullload.BatterycapacityaccordinglysizedbytheSI.BatterymanufacturershouldhaveISO9000:2008inbatteryMFGdomainQualityControldomainpreferablyExide/Panasonic/Luminous/Amaraja/Yuasa18.IndicationsAudible:InverterMode,,LowBattery,LowInputandAnyfaultconditionVisual:Input&OutPutVoltage,LoadCurrent,BatteryVoltage19.EnvironmentalRequirementsShouldsustainwithexternaltemperaturemaximumupto50DegCentigradeandforRelativeHumidityof90%20.PowerOutlets15ASocket–Min2Nos,5ASocket-Min2NosWithMin2.0MeterPowercable.
    • AddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka27UPS1KVASl.NoItemSpecificationDetailsComplianceYes/No1.ItemISO9001:2008CertifiedinManufacturingandQualityControlDomains.ComplianceYes/No2.TechnologyIGBTbasedPWMTechnologyMicroprocessorcontrolledDigitalDesign3.OverallInversionEfficiency>85%4.InherentProtectionShouldbeprovidedforoverloading,lowbattery,overtemperature,shortcircuits,overandunderinputvoltage.5.InputVoltage&Range170V-270V6.InputFrequencyRange47to53Hz7.InputPhaseSinglePhasewithground8.OutputVoltage230VAC+/-2%,NeutraltoGround–1V,NeutraltoPhase–230+/-1%
    • AddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka289.Frequency50Hz+/-0.1%10.PowerFactor0.8orbetter11.BatteryBackup120Minutes12.BatteryTypeInternal,VRLA(SMF)TypeshouldbeISO9001:2008certifiedmanufacturer.CertificationshouldbeinManufacturing/QualityControlarea.13.Outlets5ASockets(ISI/ISO9000)–3Nos.14.OperatingTemperature0to50Deg.CentigradeandforRelativeHumidityof90%15.IndicationsAudible:InverterMode,MainPowerOff,LowBattery,LowInput.Visual:Input&OutPutVoltage
    • AddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka29DGSet5KVASl.NoItemSpecificationDetailsComplianceYes/No1.ItemManufacturershouldhaveISO9001:2008certificationinQualityControl&Manufacturing,Designareas.ComplianceYes/No2.PhaseOutputSingle230V+/-0.5%on100%load;PowerFactor=0.850HZ+/-0.5Hzon100%load3.CoolingTypeAirCooling4.EngineCapacitySeven(7)HorsePowerorhigher.5.StartBothHandstart&ElectricStart.ElectricStartispreferable.6.EngineTypeSingleCylinder,4StrokeinaccordancewithIS10002-1981withlatestamendments.7.FuelCapacityDGsetshouldbeabletoprovideatleast10Hrs.backupatfullfueltankcapacity.8.10%AdditionalloadwithstandingAtleast60Minutes
    • AddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka309.Battery12Vbatterybuiltinbatterychargingcircuit.Chargingunitshouldhavefastchargingabilityandabletoworkasperelectricpowersupplyinruralareas/or100Vto270V10.Indications:OutputVoltage,LoadCurrent,Outputrequency,FuelAlert,SpeedoftheGenset,RunningHourMeter11.SpeedGovernorElectronic/ElectroMechanical12.AutoTripOverspeed,OverVoltage,OverloadCurrent,LowOilPressure.13.Speed3000RPMatfullload14.AutoTripOverVoltage,OverLoadCurrent,LowPressureFuel15.Noise&EmissionLevelsatFullLoadAccoustingNoise-Lessthan59db(A)–ShouldbeSilent.EmissionNormsasperCentralPollutionControlBoardofIndia,US&EuroTierI&IINorms,AsperISO14001Emissionmanagementstandards.
    • AddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka31LaserPrinterSl.No.TypeDetailsComplianceY/N1.Speed15PPM(A4)orhigher2.Processor400MHzorhigher3.ResolutionMin.1200x600dpiorabove.4.DutyCycleMin.25,000page/month5.Memory64MBorhigher6.InterfaceUSB2.0(HighSpeed)withUSBCable,parallel,RJ45.7.NetworkYes8.DuplexDuplex9.PaperSupportA410.CompatibilityWindowsXP/WindowsVista/Windows7/LinuxorOSasproposedbySI
    • AddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka32MultifunctionPrinter–LaserJetS.NoItemSpecificationDetailsComplianceYes/No1.TechnologyDigital2.CopySpeed(CPM)23CPMorHigher3.NetworkPrinter(optional)Yes4.Memory1GBRAM5.Resolution2400x600DPI6.NetworkscannerMono&Colour7.ScanfileformatsTIFF,PDF8.Continuouscopy999copies9.Printspeed30PPM10.Scanspeed57PPM11.SizeA3
    • AddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka3312.DuplexPrint/copyYes13.Papercapacity(trays)2*500SheetsTray14.Bypasstraycapacity100Sheets15.Totalpapercapacity1100sheets16.Zoomrange25-400%17.ElectronicsortingYes18.MultisortcopyingYes(2in1&4in1)19.Harddisk20GB20.Warranty1Year21.USBPrinting/ScanYes22.Interface/PortsUSB-223.OthersEdgeears,CentreErase,Rotationcopy,Marginshift,Autopaperselection.
    • AddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka34ElectronicPen(ForallPoliceStations)S.NoSpecificationDetailsComplianceYes/No1.UltrasoundInfraredTechnologyoranyothertechnologywhichisequivalentorhigherTobeabletowriteonanynormalpaper/surfaceInputArea–A4sizepreferablymodifiabletoA3OSSupport–Windows/LinuxAllAPI/SDKforrelevantOSsupportshouldbeavailableOutput–ShouldgiveXYcoordinatethroughtheAPI/SDKMemory–Shouldbeabletostoremin100A4fullyHandwrittenpages.PenBatterylife–Min60to80hoursofcontinuouswritingInterface:USB2.0orhigherEasytoholdandwrite(feelshouldbelikeanordinarypen)DigitalCamera(ForallPoliceStations)Sl.NoSpecificationDetailsCompliance(Yes/No)1.1.Atleast10MegaPixels2.SensorType:1/2.9CCDorequivalent3.OpticalZoom:Min4x4.AutoFocusRange:(Wide:Approx.3cmtoInfinity.Tele:Approx.50cmtoInfinity)orequivalent5.Builtinmemory:32MBormore
    • AddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka356.FNumber:3to5.7orequivalent7.LCDMonitor:TFTLCDColor2.7inchesorhigher8.Battery:AAalkalineorequivalent9.CompatibleRecordingmedia:SDMemorycard,SDHCMemoryCard,SDXCcardorequivalent10.10.Movierecording:VGA(640x480)/QVGA(320x240)11.Shouldhaveimagestabilizingmechanism12.Built-inflash13.Imagerecordingformat:JPEG14.PhotoModeIntelligentAuto,EasyShooting,ProgramAuto/equivalent15.SceneSelection:Twilight/Landscape/SoftSnap/Snow/Beach/HighSensitivity/equivalent16.Compensation±2.0EV,1/3EVstep17.WhiteBalance:Auto/Daylight/Cloudy/Fluorescent/Flash18.ShouldhaveFaceDetection19.ShouldhaveRed-eyeReduction
    • AddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka36Cat-6PatchPanelScopeofPatchpanelistogetstructuredcablingasperindustrystandardsanddistributionofdataBandwidth.SystemIntegratormustensurethatpatchpanelisproperlymountedinrackswithnecessaryimpactingofdatacables.Sl.No.ItemSpecificationDetailsComplianceYes/NoType24or12portorasrequiredpatchpanelasperrequirement,UnshieldedTwistedPair,Category6,ANSI/TIA/EIA568‐B.2.1InformationOutletCat6(SinglePortwallmounted)ScopeofIOcat6istogetbetterconnectivitytocomputersandmaximumutilizationofbandwidthasperindustrystandards.SystemIntegratorhastoinstallandcommissioninformationoutlet(cat6)toprovidenetworkconnectivitytothesystems/Devices.SystemIntegratormustmakesureitsqualityandproperfunctioning.Sl.No.TypeSpecificationDetailsComplianceYes/No1.Type1‐port,Shuttered,White,withsurfaceboxforsurfacemountapplications,Category6,TIA/EIA568‐bCategory2.MaterialABS/Polycarbonate
    • AddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka373.NoofPortsOne4.ProtectionShutters5.IdentificationsTobesuppliedwithlabelforportidentificationCat-6CablewithcablelayinginPVCconduitThecablingmaterialshallbesupplied,laidtestedandcommissionedinaccordancewithspecificationsandsiterequirementsbySI.SystemIntegratormustmakesurethatallthecablingshallrunthroughPVCconduit/CasingCappingofsuitablesizeofISIstandard.SeparatePVCconduitsorCasingCappingshallbeusedforelectricalanddatacabling.LayingofCablesSImustmakesurethatCablesshallbelaidbyskilledandexperiencedworkmenusingadequateequipmenttominimizestretchingofthecable.Allterminationsshouldbecarriedoutaccordingtothemanufacturer‘sinstructionsandguidelinesandstandardsofgenericcablingsystems.Whenterminatingoutlets,caremustbetakentoavoiddamagingthecoppercoreswhenstrippingbacktheoutersheathing.TestingandDocumentationSImustmakesurethatTestingofeachnodeshouldbedoneaspermanufacturerstandardsandthefinalreportshouldbesubmitted.
    • AddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka38UTPCOMPONENTSSImustmakesurethatthesystemshouldMeetorexceedTIA/EIA568B-2specificationsofCategory-6asasystem.Sl.NoTypeSpecificationDetailsComplianceYes/No1.TypeUnshieldedTwistedPair,Category6,ANSI/TIA/EIA568‐B.2.12.ElectricConductor24AWGsolidbarecopperPatchCord(1&3Meter)Scopeof1meterand3MeterPatchcordistogetconnectivitybetweenIOtodesktop/Printers/Devices/intradevices.SystemIntegratorhastoprovideproperconnectivityviaCat-6PatchCordandmustmakesureitwillfunctionwithoutanyinterruption.Sl.No.TypeSpecificationDetailsComplianceYes/No1.Conductor24AWG7/32,strandedcopper2.CableTypeUTPCAT6ANSI/TIA/EIA568‐B.2.1
    • AddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka3916PortL2UnmanagedSwitchSl.NoItemSpecificationDetailsComplianceYes/No1.MACAddressTableSize8K2.SwitchFabric48GbpsForwardingCapacity3.TransmissionMethodStore-and-Forward4.DiagnosticLEDsPerUnit:PowerPerPort:Activity/Link,Speed5.PacketBufferMemoryOnship:500KBBufferMemoryperDevice6.MaxPowerConsumption26.7Watts7.QoS802.1p(4Queues)8.InterfaceOptionsRJ-45,10BASE-T,100BASE-TX&1000BASE-T9.NetworkProtocolandStandardsIEEE-802.3Ethernet,802.3uFastEthernet,802.3xFlowControl,802.3abGigabitEthernet,802.1pPriorityQueuing10.EmissionsFCCClassA,CEClassA11.PowerSupply100-240VAC,50/60HzInternalUniversalPower12.EnvironmentalRoHSCompliant13.SafetyCSA+NRTL/C14.TemperatureOperating:32°to104°F(0°to40°C)Storage:14°to131°F(-10°to55°C)
    • AddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka4015.HumidityOperating:5%to95%RH(Non-Condensing)16.Warranty5-YearLimited17.PortNumber16-PortGigabitSwitch
    • AddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka41Annexure–2CIPAHardwareandSitepreparationdetailsDetailsofHardwaretobeprovidedunderCCTNSPrjectS.NoLocationTotalNo.DesktopTotalLaserPrinterTotalMFPTotalUPSTotalDGSetTotalDigitalCameraTotalElectronicPenTotal16portSwitchTotal160GBHDDTotal1Non-CIPAPoliceStation1824728118211821182118211821182118211822CIPAPoliceStation7240000172417241724172417243CircleofficeHardware2323696012321232000123204SubdivisionHardware1303390011301130000113005DistrictHeadQuarterHardware3110310010310131000006SCRBHardware144011110001107CommissionerateHardware42510002510014000008Rangeoffices6424016160001609PoliceHeadQuarterHardware1505005050110000010Jails11100000000011ForensicScienceLab11100000000
    • AddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka4212FingerPrintBureau361360000000013PoliceControlRoom(LargeCities/PHQ313930000000014PoliceControlRoom(SmallCities)653000000000GrandTotal2463182101158790690690612752906
    • AddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka43DetailsofSitePreparationSl.NoUnitTotalNo.ofLocationsTablesperlocationsTotalChairsTotalLANCablingandI/ooutletsTotalElectricalCablingwithElectricalpointsTotalEarthingTotal1Non-CIPAPoliceStation3051504120618061801303Circleoffice23249283696511605116012324SubdivisionHardware130452033905650565011305DistrictHeadQuarterHardware31113411031011341113411316SCRBHardware155445555117CommissionerateHardware426104251002610426104148Rangeoffices6530424530530169PoliceHeadQuarterHardware1515150505151515111GrandTotal4352129169425212521435
    • Annexure-F (Form 1 – Pricing Summary)S.No.Description TotalPrice(INR)TaxesandOtherDutiesTotalAmount(INR)TotalAmountin WordsServices Provided During Implementation Phase(CAPEX)1. Systems Study and Configuration Customizationand Extension (New Modules) of Police IT andIntegration with CAS (Center) and ExternalAgencies and Support to 3rdparty acceptancetesting, audit and certification (Summary of Form2: C)2. IT Infrastructure at the Client site locations (policestations, circle offices, Commissionerates, Rangeoffices, Zones, SCRB, SDPOs, District HQ andState HQ). (Summary of Form 2: A1)3. Site preparation at the non-CIPA Client sitelocations (police stations, circle offices,Commissionerates, Range offices, Zones, SCRB,SDPOs, District HQ and State HQ), TrainingCenters and Data Center. (Summary of Form 2:A2)4. IT infrastructure at the Data Center and DisasterRecovery Center including the necessaryhardware, software and other networkingcomponents. (Summary of Form 3: H)5. Data migration and Digitization of Historical Data(Summary of Form 2: F)6. Training and Handholding Support (Summary ofForm 2: G)A Sub-total for Services Provided DuringImplementation Phase (Sum of items 1 – 6):Services Provided During Post Implementation Phase(OPEX)7. Operations and Maintenance Services for the 1styear after signing of contract (Sum of Form 2: B1,D1, E/3), (Form 3 I1) & (Form 4: J / 3)8. Operations and Maintenance Services for the 1styear after “Go-Live” (Sum of Form 2: B2, D2, E/3
    • ), ( Form 3 I2) & (Form 4: J / 3)9. Operations and Maintenance Services for the 2ndyear after “Go-Live” (Sum of Form 2: B3, D3, E/3), ( Form 3 I3) & (Form 4: J / 3)B Sub-total for Services Provided During PostImplementation Phase (Sum of items 7 – 9):C Blended Person Month Cost for 300 PersonMonthsGrand Total forConsideration of L1 (A + B + C)Form-2S. No. Category Component (withSpecificationsimilar to theBOM provided inTechnicalProposal)No of Components /Units of Service (X)Rate (per unit)(Y)Total Cost ( =X*Y)A. Costs for setting up infrastructure at Locations as per Scope of Work in RFP Volume I (CAPEX)1. IT Infrastructure atClient site locations(police stations,circle offices,Commissionerates,Range offices,Zones, SCRB,SDPOs, District HQand State HQ).PCsPrintersSwitchRouters…OthersTotal A1:2. Site preparation atthe non-CIPA Clientsite locations (policestations, circleoffices,Commissionerates,Range offices,Zones, SCRB,SDPOs, District HQand State HQ),Training CentersLAN Cabling…Others
    • and Data Center.Total A2:B. Operations and Maintenance Costs, for IT and non-IT infrastructure deployed by the SI, at Client sitelocations (Quarterly Expenses for 3 years after signing of agreement) – as detailed in RFP Volume 1 (OPEX)1. Year 1 PCsPrintersSwitchRoutersLAN Cabling….OthersTotal B1:2. Year 2 PCsPrintersSwitchRoutersLAN Cabling….OthersTotal B2:3. Year 3 PCsPrintersSwitchRoutersLAN Cabling….OthersTotal B3:C. Application and Portal Enhancement Cost (The cost of software development team will be included withinthis cost) (CAPEX)1. Police IT applicationand PortalEnhancement
    • 2. ChangeManagement andCapacity buildingadvisory servicesTotal C:D. Operations and Maintenance Costs for Application Maintenance & Operational Expense includingupgradation, deployment of patches, fixes etc. (Expenses for 3 years after signing of contract) – as detailed inRFP Volume 1 (OPEX)1. Year 1Total D1:2. Year 2Total D2:3. Year 3Total D3:E: Support Manpower (Units of Service (X) in man months are not to be changed) (OPEX)1. Engagement Manager 182. System Administrator 723. Database Administrator 724. Manager (Operations) 365. Project Coordinators 726. Hardware Engineers 22327. Helpdesk Operators 1448. Physical Infrastructure Specialist 36Total E:F. Data Digitization (Units of Service (X) in number of cases are not to be changed) (CAPEX)1. Cost of digitization of cases (includingdata entry of the Master data andminimum historical transactional dataentry and scanning of pages)1,607,219Total F:G. TrainingTraining Cost Per Person for (Units of Service (X) in persons are not to be changed) (CAPEX)1. Basic computer skills 364002. Basic Change Management Workshops 1465
    • 3. Role based Police IT Application training 414004. Customized System AdministratorTraining505. Administration & Support Training 24006. Training of the trainers 2607. General Management Training 100Total G:Form 3: Data Centre Related CostsS.No.Category Component Qty / Unitsof Service(X)Rate (per unit)(Y)Total Cost (=X*Y)H: IT infrastructure at the Data Center including the necessary hardware, software and other networkingcomponents. (CAPEX)1. Deployment ofrequisiteinfrastructurefor Data centreand DRServers2. Networking equipments3. Storage equipments(SAN Space and ArrayEnclosures, etc.)4. Back up equipments5. Server OS license6. Application Server7. Web Server8. Database license9. Anti-virus10. EMS11. ….12. Installation & testingcharges13. Others14. Networkingequipments forLANRouter15. Switch16. ….17. Others
    • Total H:I: O&M of Data Center (OPEX)1. Year 1 Servers2. Networking equipments3. Storage equipments(SAN etc.)4. Back up equipments5. Server OS license6. Database license7. Anti-virus8. ….9. EMS10. Others11. Router12. Switch13. ….14. OthersTotal I1:1. Year 2 Servers2. Networking equipments3. Storage equipments(SAN etc.)4. Back up equipments5. Server OS license6. Database license7. Anti-virus8. ….9. EMS10. Others11. Router12. Switch13. ….
    • 14. OthersTotal I2:1. Year 3 Servers2. Networking equipments3. Storage equipments(SAN etc.)4. Back up equipments5. Server OS license6. Database license7. Anti-virus8. ….9. EMS10. Others11. Router12. Switch13. ….14. OthersTotal I3:Form 4: Consumable CostsS.No.Category Component Qty / Unitsof Service(X)Rate (per unit)(Y)Total Cost (=X*Y)J: Cost of consumables at each client location. (Units of Service (X) is the total quantity required in theentire 3 year period and is not to be changed) (OPEX)1. ConsumableRequired atPolice StationsLaser Jet Toners 81542. Dot Matrix Ribbons 326163. A4 size papers in RIMsof 500 sheets32616Total J:
    • 2ndAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka1FollowingchangesarebeingmadetoSIRFPdated13thJuly,2011andaddendumissueddated5thAugust2011.#ReferenceOldClauseRevisedClauseTypeModificationscommontoVolumeI,IIandIIIRFPVolumeI:Functional&TechnicalSpecifications1.VolIP.no.7AdditiontoAbbreviationsAdditionSDAStateDesignatedAgencySDAStateDesignatedAgency,SoftwareDevelopmentAgency2.VolI,P.no38,S.no.55DeletionofS.No.55DeletionNetworkconnectionintheformofaring3.VolI,P.no39AdditiontoDatacablingAdditionNetworkconnectionintheformofaring4.VolIP.no.66,section3ModificationtoImplementationframeworkofPoliceIT/CCTNSProject.ModificationTheimplementationofPoliceITwouldbetakingan“integratedservicedelivery”approach.ThecentralfeatureofPoliceITimplementation(asperCCTNSGuidelinesfromMHAandNCRB)attheStatelevelisthe“bundlingofservices”concept.Accordingly,KarnatakawillselectaSystemIntegrator(SI)whowouldbethesinglepointofcontactfortheStateforallthecomponentsofPoliceITImplementationthatincludetheapplication,hardware,communicationsinfrastructure,andassociatedservicessuchasCapacityBuildingandHandholding.TheimplementationofPoliceITwouldbetakingan“integratedservicedelivery”approach.ThecentralfeatureofPoliceITimplementation(asperCCTNSGuidelinesfromMHAandNCRB)attheStatelevelisthe“bundlingofservices”concept.Accordingly,KarnatakawillselectaSystemIntegrator(SI)whowouldbethesinglepointofcontactfortheStateforallthecomponentsofPoliceITImplementationthatincludebutnotlimitedtotheapplication,hardware,communicationsinfrastructure,andassociatedservicessuchasCapacityBuildingandHandholding.
    • 2ndAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka25.VolI,P.no.74ModificationtoCoreApplicationSoftwareModificationTheCoreapplicationSoftware(CAS)isexpectedtobereadybyJuly2011(tentative).TheCoreapplicationSoftware(CAS)isexpectedtobereadybyendofOctober2011(tentative).6.VolI,Section6–ScopeofServicesAdditiontothescopeofworkforthesystemintegrator.AdditionKCoPSatitsdiscretionmayextendthecontractperiodbyanothertwoyearsattheOPEXratesquotedinthefinancialproposalforthe4thand5thyear.7.VolI,P.no.86AdditiontoOverviewofthescopeofworkforthesystemintegrator.AdditionNoHardwareandSoftwareproductsproposedunderthiscontractshouldbedeclaredendofsaleandendoflife,withinthecontractperiod,byitsOEM.8.VolI,P.no.96Section6.5ModificationtoInfrastructureatclientsidelocationModificationTheSIshouldensurethatallthePoliceStationsandHigherOfficesshouldhaveaconsistentbackupof3hoursfortheentiredurationofthecontractthroughtheUPSs.Tothisenditneedstodesignthepowerbackuparchitecturebyconsideringtheenergyrequirementsofeachlocation(additionalenergyrequirementsincaseofthelocationswheretherewouldbeanexistingUPS)andbringinginappropriateUPSandBatterybanktosupporttherequirements.TheSIshouldensurethatallthePoliceStationsandHigherOfficesshouldhaveaconsistentbackupof2hoursfortheentiredurationofthecontractthroughtheUPSs.Tothisenditneedstodesignthepowerbackuparchitecturebyconsideringtheenergyrequirementsofeachlocation(additionalenergyrequirementsincaseofthelocationswheretherewouldbeanexistingUPS)andbringinginappropriateUPSandBatterybanktosupporttherequirements.9.Vol-Ip.no99sec6.5andotherModificationtoInfrastructureatClientSideLocation.Modification
    • 2ndAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka3relevantplaces2KVADGset(DieselGenerator)Readas2.5andaboveKVADGset(DieselGenerator).Aslongasthetechnicalandfunctionalrequirementsaremetvendorsarefreetoproposesuitabletechnology/product.10.VolI,P.no.109Sec6.8AdditiontoScopeofWorkforNetworkConnectivity(VPNoBB&MPLS)forPoliceStation,Higheroffices,SPDCandDRCAddition1)NationalServiceDeliveryGateway(NSDG)/StateServiceDeliveryGateway(SSDG):TheSystemIntegratoratthestatelevelshallregisterasaServiceProviderwiththeNSDGorSSDGsonbehalfoftherespectiveStateGovernmentandprovideCCTNSbasedservices.InitiallyifNSDG/SSDGservicesarenotavailabletheCCTNSapplicationshallaccessservicesthroughtheexistingbroadbandnetworksandSDAshalldevelopAPIsfortherequireddepartmentsduringCASdevelopmenttoenableinteroperabilityandinterconnectivityforitseventualintegrationwithNSDG/SSDG.C-DACasGatewayServiceProviderofNSDG/SSDGshallprovideconnectors/AdaptersandguidelinesforhostingservicesthroughNSDG/SSDGaftertheSIregisterasaServiceProvideronbehalfoftheState/UTGovernments.2)ScopeofWorkofSystemIntegratorwithrespecttoNetworkandConnectivityforPoliceStations,HigherOffices,TrainingCenters(DTC/RTC/PTC/PoliceAcademy)forCCTNS
    • 2ndAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka4project:TheSIshallcoordinatewithBSNLandtheState/UTPoliceDepartmentforimplementationoftheNetworkandConnectivitysolutionofCCTNSproject.ScopeofworkforBSNL:ThedetailsofscopeofworkofBSNLareasunder:3)ProvisioningofMPLS,VPNoBBandVPN/WiMax/VSATconnectiontoPoliceStationandHigheroffices.4)ProvisioningoftheRouters(atCCTNSsite)andModemsforlocationstobeconnecteddirectlywithKSPWANandallotherhardwareandnetworkinfrastructureprovidedforMPLS,VPNoBB/WiMax/VSATconnectivity.a)ProvisioningofAggregatedbandwidthonMPLSnetworkateachStates/UTsSDCforthelocationsconnectedonVPNoBB,WiMaxandVSATnetwork.b)ProvisioningofMPLSconnectivitybetweenState/UTSDCsandDRC.c)ProvisioningofMPLSconnectivitybetweenNDCandState/UTSDCsd)Maintainingthenetworkincludinghardwaresuppliedforminimumperiodof3years.RoleofSystemIntegrator:TheSIshallcoordinatewithBSNLandtheState/UTPoliceDepartmentforimplementationofthe
    • 2ndAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka5NetworkandConnectivitysolutionofCCTNSproject.ThefollowingarethekeyresponsibilitiesoftheSIwithrespecttoNetworkingandConnectivity.i.Sitepreparationatalllocationsforestablishmentandinstallationofnetworkingandconnectivitysolution.ii.CoordinationwiththeStatePoliceDepartmentandnominatedofficialsofBSNLforInstallation,Configuration,TestingandCommissioningofBSNL’sVPNoBB,WiMax,VSATandMPLSlinks.iii.CoordinationwithBSNLforensuringOperationsandMaintenanceofnetworkinghardwaretoensurecompliancetotheSLAsasofferedbyBSNL.iv.TheSIwillalsobecoordinatingwithBSNLandStatePoliceDepartmentforSLAMonitoring,FaultReporting&TroubleshootingofthelinksformeetingtheServicelevelsandMasterServiceAgreement.v.SIshallalsocoordinatewithStateCCTNSNodalOfficer(StatePoliceDepartment)forfinalizingPolicestationslistsfortheconnectivityoptions,issuingcommissioningreportfordemandnote/paymentclearance,reportingSLAandprovidingforlinkstatusupdates.11.VolI,P.No.132Sec6.14ModificationtoHandholdingsupport.Modification
    • 2ndAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka6TheSystemIntegratorwillprovideonequalifiedandtrainedpersonpertwopolicestationsforaperiodof1yeartohandholdthestaffinthepolicestationandensurethatthestaffsinthatpolicestation/higherofficesareabletousePOLICEITERPapplicationontheirownbytheendofthehandholdingperiod.HandholdingsupportwouldberequiredonlyafterthesuccessfulcommissioningofPOLICEIT&CAS(center)Integrationapplicationandthenecessaryinfrastructureandcompletionofcapacitybuildingandchangemanagementinitiativesinrespectivepolicestations/HigherOffices.TheSystemIntegratorwillprovideonequalifiedandtrainedpersonperpolicestationforaperiodof6monthstohandholdthestaffinthepolicestationandensurethatthestaffsinthatpolicestationareabletousePOLICEITERPapplicationontheirownbytheendofthehandholdingperiod.Thenumberofhumanresourceanddurationcanchangewithinthesamecostingframework.HandholdingsupportwouldberequiredonlyafterthesuccessfulcommissioningofPOLICEIT&CAS(center)Integrationapplicationandthenecessaryinfrastructureandcompletionofcapacitybuildingandchangemanagementinitiativesinrespectivepolicestations.12.AddendumAnnexure-1SpecforL2UnmanagedswitchModificationtoadditionalhardwarespecificationforpolicestationandhigheroffices.(16PortL2UnmanagedSwitch)ModificationSwitchFabric-48GbpsForwardingCapacitySwitchFabric-Minimumof32GbpsForwardingCapacity13.AddendumAnnexure-1SpecforMultifunctionPrinterModificationtoadditionalhardwarespecificationforpolicestationandhigheroffices.(MultifunctionPrinter)ModificationSize-A3Size-A414.AddendumSl.No.23,p.no.8ModificationtototalnoofdesktopModification
    • 2ndAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka7HardwaredeliveredtoPoliceStationandHigherofficesunderCIPAProjectPleaserefertoAnnexure2ofthisdocumentforgreaterdetail.S.NoLocationItemPerLocationNooflocationTotalNo1Non-CIPAPoliceStationHardwareDesktop41827282CIPAPoliceStationHardwareDesktop07240TotalHardwareRequirementPS(Desktop)9067283CircleofficeHardwareDesktop32326964SubdivisionHardwareDesktop31303905RangeHardwareDesktop46246SCRBHardwareDesktop4147CommissionerateHardwareDesktop2541008DistrictHeadQuarterHardwareDesktop1031310HardwaredeliveredtoPoliceStationandHigherofficesunderCIPAProjectPleaserefertoAnnexure2ofthisdocumentforgreaterdetail.S.NoLocationItemPerLocationNooflocationTotalNo1Non-CIPAPoliceStationhardwareDesktop41827282CIPAPoliceStationHardwareDesktop07240TotalHardwareRequirementPS(Desktop)9067283CircleofficeHardwareDesktop32326964SubdivisionHardwareDesktop31303905RangeHardwareDesktop46246SCRBHardwareDesktop4147CommissionerateHardwareDesktop2541008DistrictHeadQuarterHardwareDesktop10313109PoliceHeadQuarterHardwareDesktop50150
    • 2ndAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka89PoliceHeadQuarterHardwareDesktop50150TotalHigherOfficesHardware(Desktop)40715741JailsDesktop1112ForensicScienceLabDesktop1113FingerPrintBureauDesktop136364PoliceControlRoom(LargeCities/PHQDesktop56305PoliceControlRoom(SmallCities)Desktop33193TotalSpecialUnitsHardware(Desktop)75161TotalDesktopRequirements13892463TotalHigherOfficesHardware(Desktop)40515741JailsDesktop1112ForensicScienceLabDesktop1113FingerPrintBureauDesktop136364PoliceControlRoom(LargeCities/PHQDesktop56305PoliceControlRoom(SmallCities)Desktop33193TotalSpecialUnitsHardware(Desktop)75161TotalDesktopRequirements13862463
    • 2ndAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka9RFPVolumeII:CommercialandBiddingterms#ReferenceOldClauseRevisedClauseType1.VolII,P.no17AdditiontoDisqualificationcriteriaAdditionAllsuchtechnicalproposalswhichcarryanytypeoffinancialinformationwouldberejectedandthebidderwillbedisqualifiedfromanyfurtherevaluation.2.VolII,P.no.19andP.no.22AdditiontoPre-QualificationCriteriaAdditionMaximumnumberofmembersallowedinconsortiumshallbelimitedtothree.3.VolIIP.no.20Sec.3.4.4pointno.6ModificationtoPre–QualificationCriteriaModificationBreachofgeneralorspecificinstructionsforbidding,generalandspecialconditionsofcontractwithKCoPSoritsconstitutedcommitteesorrepresentativesoranyofitsotherclientorganizationsduringthepast5yearsmaymakeafirmineligibletoparticipateinEOIbiddingprocess.Breachofgeneralorspecificinstructionsforbidding,generalandspecialconditionsofcontractwithKCoPSoritsconstitutedcommitteesorrepresentativesoranyofitsotherclientorganizationsduringthepast5yearsmaymakeafirmineligibletoparticipateinSystemIntegrator(SI)Selectionprocess4.Vol.IIP.no.22ConsortiumCriteriaDeletiontoConsortiumCriteriaDeletionTheprimebiddershallcommittoholdanequitystake/interestofatleastfiftyone(51%)duringthetenureoftheproject;5.VolII,P.no.24AdditiontoTechnicalEvaluationScoringMatrix:(PreviousProjectExperience)Addition
    • 2ndAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka10Thebidderswouldbegradedintermsofthesizeoftheprojectsshowcasedinthepreviousprojectsexperiencecriterion.6VolII,Pg.30,Sec.3.4.8andAddendumdated5thAug2011ModificationtoEvaluationCriteriaofCommercialBidsModification1.TheCommercialBidsofonlythetechnicallyqualifiedbidderswillbeopenedforevaluation.2.SincethepaymentstotheSIwillmadeoveraperiodofoverthreeyears(aminimumof12monthsfortheImplementationPhase–andmaintenanceofexistinginfrastructure–followedbytwoyearsforOperationsandMaintenanceServices),theDCFmethodwillbeusedtocomparedifferentpaymentterms,includingadvancepaymentsandprogressivestagepaymentstotheSIssoastobringthemtoacommondenominationfordetermininglowestbidder.3.TheKSP/KCoPSwillevaluatetheoffersreceivedbyadoptingDiscountedCashFlow(DCF)methodwithadiscountingrateinconsonancewiththeexistinggovernmentborrowingrate.TheDCFisdefinedintheGlossaryofManagementandAccountingTerms,publishedbytheInstituteofCostandWorksAccountantsofIndia.DCFmethodwouldbeusedforevaluationofbids.ThebidwiththelowestNetPresentValue(NPV)determinedusingtheDCF1.TheCommercialBidsofonlythetechnicallyqualifiedbidderswillbeopenedforevaluation.2.SincethepaymentstotheSIwillbemadeoveraperiodofoverthreeyears(aminimumof12monthsfortheImplementationPhase–andmaintenanceofexistinginfrastructure–followedbytwoyearsforOperationsandMaintenanceServices),theDCFmethodwillbeusedtocomparedifferentpaymentterms,includingadvancepaymentsandprogressivestagepaymentstotheSIssoastobringthemtoacommondenominationfordetermininglowestbidder.3.TheKSP/KCoPSwillevaluatetheoffersreceivedbyadoptingDiscountedCashFlow(DCF)methodwithadiscountingrateinconsonancewiththeexistinggovernmentborrowingrate.TheDCFisdefinedintheGlossaryofManagementandAccountingTerms,publishedbytheInstituteofCostandWorksAccountantsofIndia.DCFmethodwouldbeusedforevaluationofbids.4.DetailedmodalitiesforapplyingDCFtechniqueareasbelow:NetPresentValue(NPV)methodwillbeusedfor
    • 2ndAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka11methodwillbeselected.4.DetailedmodalitiesforapplyingDCFtechniqueareasbelow:NetPresentValue(NPV)methodwillbeusedforevaluationoftheCommercialOffer.TheNetPresentValueofacontractisequaltothesumofthepresentvaluesofallthecashflowsassociatedwithit.TheformulaforcalculatingNPVofaCommercialOfferisillustratedinPara(6)below.DiscountingratetobeusedunderthemethodistobetheGovernmentofIndia‟slendingrateonloansgiventoKSP/KCoPSGovernments.TheseratesarenotifiedbyBudgetDivisionofMinistryofFinanceannually.ThelatestoneisMinistryofFinanceOMNoF5(3)PD/2008dated30October2008(asperwhichtheborrowingrateis9%).TheKSP/KCoPSwillevaluatetheoffersreceivedbyadoptingDiscountedCashFlow(NPV)methodwithadiscountingrateof9%.NPVwillbecalculatedontheannualcashoutflows.Standardsoftwareforexample„Excel‟,„Lotus1-2-3‟oranyotherspreadsheet,whichcomespreloadedaspartofapersonalcomputerwillbeusedforNPVanalysis.Theblendedpersonmonthcostfor300personevaluationoftheCommercialOffer.TheNetPresentValueofacontractisequaltothesumofthepresentvaluesofallthecashflowsassociatedwithit.TheformulaforcalculatingNPVofaCommercialOfferisillustratedinPara(6)below.DiscountingratetobeusedunderthemethodistobetheGovernmentofIndia‟slendingrateonloansgiventoKSP/KCoPSGovernments.TheseratesarenotifiedbyBudgetDivisionofMinistryofFinanceannually.ThelatestoneisMinistryofFinanceOMNoF5(3)PD/2008dated30October2008(asperwhichtheborrowingrateis9%).TheKSP/KCoPSwillevaluatetheoffersreceivedbyadoptingDiscountedCashFlow(NPV)methodwithadiscountingrateof9%.NPVwillbecalculatedontheannualcashoutflows.Standardsoftwareforexample„Excel‟,„Lotus1-2-3‟oranyotherspreadsheet,whichcomespreloadedaspartofapersonalcomputerwillbeusedforNPVanalysis.TheNPVwillbecalculatedusingtheformulabelow:NPV=C0+C1/(1+r)1+C2/(1+r)2+C3/(1+r)3+C4/(1+r)4Where,i.C0...C4aretheyearlycashoutflowsasillustratedbelowii.C0istheSumofthebelowcomponentsa.Sub-totalforServicesProvidedDuringImplementationPhase(Sumofitems1–7,refer
    • 2ndAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka12monthswillbeconsideredinthecashflowsinthefirstyearTheNPVwillbecalculatedusingtheformulabelow:NPV=C0+C1/(1+r)1+C2/(1+r)2Where,i.C0...C5aretheyearlycashoutflowsasillustratedbelowii.C0istheSumofthebelowcomponentsiii.Sub-totalforServicesProvidedDuringImplementationPhase(Sumofitems1–8,refertoPricingSummarySheet)iv.BlendedPersonMonthCostfor300PersonMonths(refertoPricingSummarySheet)v.C1isCostofOperationsandMaintenanceServicesforthe1styearafter“Go-Live”vi.C2isCostofOperationsandMaintenanceServicesforthe2ndyearafter“Go-Live”vii.ristheannualdiscountingrateasspecifiedinPara(2)aboveThebidderachievingthelowestNPVcost(L1)willbeinvitedfornegotiationsforawardingthecontract.IncaseofatiewheretwoormorebiddershaveachievedthesamelowestNPVcost(L1),thebidderwiththehighertechnicalscorewillbeinvitedfirstfortoPricingSummarySheet)b.BlendedPersonMonthCostfor300PersonMonths(refertoPricingSummarySheet)iii.C1isCostofOperationsandMaintenanceServicesforthe1styearafter“Go-Live”iv.C2isCostofOperationsandMaintenanceServicesforthe2ndyearafter“Go-Live”v.C3isCostofOperationsandMaintenanceServicesforthe3rdyearafter“Go-Live”vi.C4isCostofOperationsandMaintenanceServicesforthe4thyearafter“Go-Live”vii.ristheannualdiscountingrateasspecifiedaboveTheNPVvaluesidentifiedusingtheaboveformulawouldbeevaluatedusingQCBSformulatoidentifythebestbid.ForQualityandCostbasedEvaluation(QCBS),thefollowingformulawillbeusedfortheevaluationofthebids.Thescoreswillbecalculatedas:Bn=0.7*Tn+(0.3)*(NPVmin/NPVb*100)Wherei.Bn=overallscoreofbidderunderconsideration(calculateduptotwodecimalpoints)ii.Tn=Technicalscoreforthebidderunderconsiderationiii.NPVb=NPVvalueofthecommercialproposalofthebidder
    • 2ndAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka13negotiationsforawardingthecontract.NPVformulaisonlyforcalculationofL1bid,thepaymentswillbemadeasperactualusagebasedupontheratesandamountsquotedinthecommercialproposal.iv.NPVmin=LowestNPVvalueamongthefinancialproposalsunderconsiderationThebidderachievingthehighestmarks(Bmax)willbeinvitedfornegotiationsforawardingthecontract.Incaseofatiewheretwoormorebiddershaveachievedthesamemarks(Bmax),thebidderwiththehighertechnicalscorewillbeinvitedfirstfornegotiationsforawardingthecontract.7.VolII,P.no.62Annexure-HModificationtoAnnexure-HModificationLettersfromOEMsontheletterheadoftheOEMProposedletterfromOEMsontheletterheadofOEM8.VolII,P.no.62Annexure-HModificationtoAnnexure-H(Parano3)ModificationWecertifythatthesupportforthementionedproductswouldbeavailabletothedepartmenteitherdirectlybyus,orourpartners,foraperiodoffiveyearsfromthefinalizationofcontract,irrespectiveofthefactthatthebiddercontinuestoservetheprojectornot.Tothisendweorourpartnerswillcommunicatetothedepartment,usingemail,anynewreleaseofpatch/hotfixes/upgradationsalongwiththedateofsuchreleases.WealsocertifythattheBidderisqualifiedbyustoprovidethemaintenance,technicalorhelpdesksupport,newversionupgradeand/orotherservicesrelatedtotheabove-listed<ProductsName>andthatthedepartmentisnotliabletoanymonetarypayments.Wecertifythatthesupportforthementionedproductswouldbeavailabletothedepartmenteitherdirectlybyus,orourpartners,fortheentirecontractduration,irrespectiveofthefactthatthebiddercontinuestoservetheprojectornot.Tothisendweorourpartnerswillcommunicatetothedepartment,usingemail,anynewreleaseofpatch/hotfixes/upgradationsalongwiththedateofsuchreleases.WealsocertifythattheBidderisqualifiedbyustoprovidethemaintenance,technicalorhelpdesksupport,newversionupgradeand/orotherservicesrelatedtotheabove-listed<ProductsName>andthatthedepartmentisnotliabletoanymonetarypayments.
    • 2ndAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka149.Vol.IIP.no.67Annexure–IModificationtoAnnexure–I,PerformanceBankGuarantee(PBG)ModificationDated…………………….this………..day………….2010.Dated…………………….this………..day………….2011.10.AddendumAnnexure-FAdditiontoAnnexure-FPricingsummary.Form4:ConsumableCostsAddition500Nos.ofdrumsforLaserjetPrinter11.AddendumAnnexure-FAdditiontoAnnexure-FPricingsummary.AdditionTheperiodofOPEXhasbeenincreasedfrom3yearsto5years.
    • 2ndAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka15RFPVolumeIII:MasterServiceAgreement#ReferenceOldClauseRevisedClauseType1.VolIII,P.no.70ModificationtoImplementationphaseSLAsDataMigration/Digitization:ServicelevelDescriptionMeasurementDataMigration/DigitizationErrorshaving“High”impactwouldamountfrommistakesinsectionofoffence/FIRdetails/Nameofaccusedorcomplainant/particularsofaccusedsuchasaddress,contactdetails,ID(DLNo.,passportNo.etc.).Highimpactingerrorsshallhavedirectimplicationstopenalties.Errorshaving“Low”impactwouldamountfromothermistakes.3orlesslowimpactingerrorspercasefilewillnotbesubjectedforpenalties,howevermistakeswouldbecorrectedbySIatthetimeofsuchincidentisServicelevelDescriptionMeasurementDataMigration/DigitizationErrorshaving“High”impactwouldamountfrommistakesinsectionofoffence/FIRdetails/Nameofaccusedorcomplainant/particularsofaccusedsuchasaddress,contactdetails,ID(DLNo.,passportNo.etc.).Highimpactingerrorsshallhavedirectimplicationstopenalties.Errorrateinabatchshouldbelessthan0.5%.SeverityofViolation:HighThisservicelevelwillbemeasuredonamonthlybasisforeachPoliceStation/HigherOffice.Ifthedatamigration/digitizationservicelevelinapolicestation/higherofficefallsbelowtheminimumservicelevel,itwillbetreatedasone(1)violation.Thetotalnumberofviolationsforthe
    • 2ndAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka16reported.SeverityofViolation:HighThisservicelevelwillbemeasuredonamonthlybasisforeachPoliceStation/HigherOffice.Ifthedatamigration/digitizationservicelevelinapolicestation/higherofficefallsbelowtheminimumservicelevel,itwillbetreatedasone(1)violation.Thetotalnumberofviolationsforthepaymentperiodwillbethecumulativenumberofviolationsacrossallthepolicestations/higherofficesinthepaymentperiod.paymentperiodwillbethecumulativenumberofviolationsacrossallthepolicestations/higherofficesinthepaymentperiod.
    • Annexure-F (Form 1 – Pricing Summary)S.No.Description TotalPrice(INR)TaxesandOtherDutiesTotalAmount(INR)TotalAmountin WordsServices Provided During Implementation Phase(CAPEX)1. Systems Study and Configuration Customizationand Extension (New Modules) of Police IT andIntegration with CAS (Center) and ExternalAgencies and Support to 3rdparty acceptancetesting, audit and certification (Summary of Form2: C)2. IT Infrastructure at the Client site locations (policestations, circle offices, Commissionerates, Rangeoffices, Zones, SCRB, SDPOs, District HQ andState HQ). (Summary of Form 2: A1)3. Site preparation at the non-CIPA Client sitelocations (police stations, circle offices,Commissionerates, Range offices, Zones, SCRB,SDPOs, District HQ and State HQ), TrainingCenters and Data Center. (Summary of Form 2:A2)4. IT infrastructure at the Data Center and DisasterRecovery Center including the necessaryhardware, software and other networkingcomponents. (Summary of Form 3: H)5. Data migration and Digitization of Historical Data(Summary of Form 2: F)6. Training and Handholding Support (Summary ofForm 2: G)A Sub-total for Services Provided DuringImplementation Phase (Sum of items 1 – 6):Services Provided During Post Implementation Phase(OPEX)7. Operations and Maintenance Services for the 1styear after signing of contract (Sum of Form 2: B1,D1, E/5), (Form 3 I1) & (Form 4: J / 5)8. Operations and Maintenance Services for the 1styear after “Go-Live” (Sum of Form 2: B2, D2, E/5
    • ), ( Form 3 I2) & (Form 4: J / 5)9. Operations and Maintenance Services for the 2ndyear after “Go-Live” (Sum of Form 2: B3, D3, E/5), ( Form 3 I3) & (Form 4: J / 5)10. Operations and Maintenance Services for the 3rdyear after “Go-Live” (Sum of Form 2: B4, D4, E/5), ( Form 3 I4) & (Form 4: J / 5)11. Operations and Maintenance Services for the 4thyear after “Go-Live” (Sum of Form 2: B5, D5, E/5), ( Form 3 I5) & (Form 4: J / 5)B Sub-total for Services Provided During PostImplementation Phase (Sum of items 7 – 9):C Blended Person Month Cost for 300 PersonMonthsGrand Total forConsideration of L1 (A + B + C)Form-2S. No. Category Component (withSpecificationsimilar to theBOM provided inTechnicalProposal)No of Components /Units of Service (X)Rate (per unit)(Y)Total Cost ( =X*Y)A. Costs for setting up infrastructure at Locations as per Scope of Work in RFP Volume I (CAPEX)1. IT Infrastructure atClient site locations(police stations,circle offices,Commissionerates,Range offices,Zones, SCRB,SDPOs, District HQand State HQ).PCsPrintersSwitchRouters…OthersTotal A1:2. Site preparation atthe non-CIPA Clientsite locations (policestations, circleLAN Cabling…Others
    • offices,Commissionerates,Range offices,Zones, SCRB,SDPOs, District HQand State HQ),Training Centersand Data Center.Total A2:B. Operations and Maintenance Costs, for IT and non-IT infrastructure deployed by the SI, at Client sitelocations (Quarterly Expenses for 5 years after signing of agreement) – as detailed in RFP Volume 1 (OPEX)1. Year 1 PCsPrintersSwitchRoutersLAN Cabling….OthersTotal B1:2. Year 2 PCsPrintersSwitchRoutersLAN Cabling….OthersTotal B2:3. Year 3 PCsPrintersSwitchRoutersLAN Cabling….Others
    • Total B3:4. Year 4 PCsPrintersSwitchRoutersLAN Cabling….OthersTotal B4:5. Year 5 PCsPrintersSwitchRoutersLAN Cabling….OthersTotal B5:C. Application and Portal Enhancement Cost (The cost of software development team will be included withinthis cost) (CAPEX)1. Police IT applicationand PortalEnhancement2. ChangeManagement andCapacity buildingadvisory servicesTotal C:D. Operations and Maintenance Costs for Application Maintenance & Operational Expense includingupgradation, deployment of patches, fixes etc. (Expenses for 3 years after signing of contract) – as detailed inRFP Volume 1 (OPEX)1. Year 1Total D1:2. Year 2Total D2:
    • 3. Year 3Total D3:4. Year 4Total D4:5. Year 5Total D5:E: Support Manpower (Units of Service (X) in man months are not to be changed) (OPEX)1. Engagement Manager 182. System Administrator 1203. Database Administrator 1204. Manager (Operations) 605. Project Coordinators 1206. Hardware Engineers 37207. Helpdesk Operators 2408. Physical Infrastructure Specialist 60Total E:F. Data Digitization (Units of Service (X) in number of cases are not to be changed) (CAPEX)1. Cost of digitization of cases (includingdata entry of the Master data andminimum historical transactional dataentry and scanning of pages)1,607,219Total F:G. TrainingTraining Cost Per Person for (Units of Service (X) in persons are not to be changed) (CAPEX)1. Basic computer skills 364002. Basic Change Management Workshops 14653. Role based Police IT Application training 414004. Customized System AdministratorTraining505. Administration & Support Training 24006. Training of the trainers 2607. General Management Training 100Total G:
    • Form 3: Data Centre Related CostsS.No.Category Component Qty / Unitsof Service(X)Rate (per unit)(Y)Total Cost (=X*Y)H: IT infrastructure at the Data Center including the necessary hardware, software and other networkingcomponents. (CAPEX)1. Deployment ofrequisiteinfrastructurefor Data centreand DRServers2. Networking equipments3. Storage equipments(SAN Space and ArrayEnclosures, etc.)4. Back up equipments5. Server OS license6. Application Server7. Web Server8. Database license9. Anti-virus10. EMS11. ….12. Installation & testingcharges13. Others14. Networkingequipments forLANRouter15. Switch16. ….17. OthersTotal H:I: O&M of Data Center (OPEX)1. Year 1 Servers2. Networking equipments3. Storage equipments(SAN etc.)4. Back up equipments
    • 5. Server OS license6. Database license7. Anti-virus8. ….9. EMS10. Others11. Router12. Switch13. ….14. OthersTotal I1:1. Year 2 Servers2. Networking equipments3. Storage equipments(SAN etc.)4. Back up equipments5. Server OS license6. Database license7. Anti-virus8. ….9. EMS10. Others11. Router12. Switch13. ….14. OthersTotal I2:1. Year 3 Servers2. Networking equipments3. Storage equipments(SAN etc.)4. Back up equipments
    • 5. Server OS license6. Database license7. Anti-virus8. ….9. EMS10. Others11. Router12. Switch13. ….14. OthersTotal I3:1. Year 4 Servers2. Networking equipments3. Storage equipments(SAN etc.)4. Back up equipments5. Server OS license6. Database license7. Anti-virus8. ….9. EMS10. Others11. Router12. Switch13. ….14. OthersTotal I4:1. Year 5 Servers2. Networking equipments3. Storage equipments(SAN etc.)4. Back up equipments
    • 5. Server OS license6. Database license7. Anti-virus8. ….9. EMS10. Others11. Router12. Switch13. ….14. OthersTotal I5:Form 4: Consumable CostsS.No.Category Component Qty / Unitsof Service(X)Rate (per unit)(Y)Total Cost (=X*Y)J: Cost of consumables at each client location. (Units of Service (X) is the total quantity required in theentire 5 year period and is not to be changed) (OPEX)1. ConsumableRequired atPolice StationsLaser Jet Toners 135902. Dot Matrix Ribbons 543603. A4 size papers in RIMsof 500 sheets543604. Laser jet Printerdrums750Total J:
    • ModificationandClarificationtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka#ReferenceOldClauseRevisedClauseTypeRFPVolumeIandII1.2ndAddendumPricingSummary,Pg.2Annexure–FModificationto2ndAddendumAnnexure-F:PricingSummaryPoint-BModificationSub-totalforServicesProvidedDuringPostImplementationPhase(Sumofitems7–9):Sub-totalforServicesProvidedDuringPostImplementationPhase(Sumofitems7–11):2.2ndAddendumPricingSummary,Pg.4Annexure–FModificationto2ndAddendumAnnexure-F:PricingSummaryPoint-DModificationD.OperationsandMaintenanceCostsforApplicationMaintenance&OperationalExpenseincludingupgradation,deploymentofpatches,fixesetc.(Expensesfor3yearsaftersigningofcontract)–asdetailedinRFPVolume1(OPEX)D.OperationsandMaintenanceCostsforApplicationMaintenance&OperationalExpenseincludingupgradation,deploymentofpatches,fixesetc.(Expensesfor5yearsaftersigningofcontract)–asdetailedinRFPVolume1(OPEX)3.1stAddendumAnnexure-AModificationtoMultifunctionprinterspecModification1.MemoryMinimumof128MBRAM2.SpeedMinimumof25PPM3.ResolutionMinimumof1200dpi4.InterfaceUSB,Ethernet
    • 5.NetworkShouldhaveRJ-45port6.ScanspeedMinimumof25PPM7.Papercapacity(trays)Minimumof1tray8.HarddiskOptional9.TotalPaperCapacityMinimumof2004.1stAddendumAnnexure-AModificationtoLaserjetprinterspecModification1.ResolutionMinimumof600x600dpi2.DutycycleMinimumof8000pages3.MemoryMinimumof32MB4.InterfaceUSB2.0(HighSpeed)withUSBCable,RJ45.5.1stAddendumAnnexure-BClarificationonTotalnoofUPStypewiseClarificationSl.No.TypeTotalNo.UPSLocation1.2KVA555PoliceStationandHigherOffices2.5KVA31DistrictPoliceOffice3.30KVA5CommisionarateandChiefOffice
    • 4thAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka1FollowingchangesarebeingmadetoSIRFPdated13thJuly,2011andaddendumissueddated5th,12thand18thAugust2011.SubsequentlywhichwasRe-tenderedon22ndAugust2011.#ReferenceOldClauseRevisedClauseTypeModificationscommontoVolumeI,IIandIIIRFPVolumeI:Functional&TechnicalSpecifications1.AddendumAnnexure–2,p.no.41Modificationto1stAddendumAnnexure-216portSwitchquantitiesModificationS.NoLocationTotalNo.16portSwitchTotal1Non-CIPAPoliceStation18211822CIPAPoliceStation72417243CircleofficeHardware23212324SubdivisionHardware13011305DistrictHeadQuarterHardware3106SCRBHardware1117CommissionerateHardware408Rangeoffices6169PoliceHeadQuarterHardware1010Jails1011ForensicScienceLab10S.NoLocationTotalNo.16portSwitchTotal1Non-CIPAPoliceStation18211822CIPAPoliceStation724003CircleofficeHardware23212324SubdivisionHardware13011305DistrictHeadQuarterHardware311316SCRBHardware1117CommissionerateHardware4148Rangeoffices6169PoliceHeadQuarterHardware11110Jails10
    • 4thAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka212FingerPrintBureau36013PoliceControlRoom(LargeCities/PHQ31014PoliceControlRoom(SmallCities)60GrandTotal127511ForensicScienceLab1012FingerPrintBureau36013PoliceControlRoom(LargeCities/PHQ31014PoliceControlRoom(SmallCities)60GrandTotal5872.1stAddendumAnnexure-AModifiedMultifunctionprinterspecificationModificationS.NoItemSpecificationDetails1.TechnologyDigital2.CopySpeed(CPM)23CPMorHigher3.NetworkPrinter(optional)Yes4.Memory1GBRAM5.Resolution2400x600DPI6.NetworkscannerMono&Colour7.ScanfileformatsTIFF,PDF8.Continuouscopy999copies9.Printspeed30PPM10.Scanspeed57PPM11.SizeA312.DuplexPrint/copyYes13.Papercapacity(trays)2*500SheetsTray14.Bypasstraycapacity100Sheets15.Totalpapercapacity1100sheets16.Zoomrange25-400%S.NoItemSpecificationDetails1.MemoryMinimumof128MBRAM2.SpeedMinimumof15PPM3.ResolutionMinimumof1200dpi4.InterfaceUSB,Ethernet5.NetworkShouldhaveRJ-45port6.ScanspeedMinimumof25PPM7.Papercapacity(trays)Minimumof1tray9.TotalPaperCapacityMinimumof200
    • 4thAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka317.ElectronicsortingYes18.MultisortcopyingYes(2in1&4in1)19.Harddisk20GB20.Warranty1Year21.USBPrinting/ScanYes22.Interface/PortsUSB-223.OthersEdgeears,CentreErase,Rotationcopy,Marginshift,Autopaperselection.3.1stAddendumAnnexure-AModifiedtoLaserjetprinterspecModificationS.NoItemSpecificationDetails1.Speed15PPM(A4)orhigher2.Processor400MHzorhigher3.ResolutionMin.1200x600dpiorabove.4.DutyCycleMin.25,000page/month5Memory64MBorhigher6InterfaceUSB2.0(HighSpeed)withUSBCable,parallel,RJ45.7NetworkYes8DuplexDuplex9PaperSupportA410CompatibilityWindowsXP/WindowsVista/Windows7/LinuxorOSasproposedbySIS.NoItemSpecificationDetails1.ResolutionMinimumof600x600dpi2.DutycycleMinimumof8000pages3.MemoryMinimumof32MB4.InterfaceUSB2.0(HighSpeed)withUSBCable,RJ45.5DuplexAutomatic6CompatibilityWindowsXP/WindowsVista/Windows7/LinuxorOSasproposedbySI
    • 4thAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka44.1stAddendumAnnexure-ADeletionof1KVAUPSrequirementDeletion1KVAUPS
    • 4thAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka5#ReferenceOldClauseRevisedClauseTypeRFPVolumeII:CommercialandBiddingterms1.VolIIP.no40Annexure–AModificationtoAnnexure-Ad.Relevante-governanceProjectExperienceModificationOtherRelevantInformationMandatorySupportingDocuments:a.Letterfromtheclienttoindicatethesuccessfulcompletionoftheprojectsb.Letterfromtheclienttoindicatethesuccessfulcompletionoftheprojects(settingupsoftware,hardwareandnetworkinfrastructureandbuildinganddeployingtheapplication)c.CopiesoftheCMMilevel3assessments.OtherRelevantInformationMandatorySupportingDocuments:a.Letterfromtheclienttoindicatethesuccessfulcompletionoftheprojectsb.Letterfromtheclienttoindicatethesuccessfulcompletionoftheprojects(settingupsoftware,hardwareandnetworkinfrastructureandbuildinganddeployingtheapplication)c.CopiesoftheCMMilevel5assessments.2VolII,Sec3.4.8and2ndaddendumtotheRFPModificationtothecommercialevaluationcriteriaModificationThescoreswillbecalculatedas:Bn=0.7*Tn+(0.3)*(NPVmin/NPVb*100)Thescoreswillbecalculatedas:Bn=0.3*Tn+(0.7)*(NPVmin/NPVb*100)3VolII,Sec3.4.4PointNumber9SectionivModificationtothepre-qualificationcriteriaModificationTheBidder(SystemIntegrator)musthaveaproventrackrecordofprovidingasuccessful‘TurnkeySolution’foratTheBidder(SystemIntegrator)musthaveaproventrackrecordofprovidingasuccessful‘TurnkeySolution’forat
    • 4thAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka6leastfive(5)IT-projectsinthepast5calendaryearsfromthedateofsubmissionofthebidAtleastoneofthe5quotedprojectsshouldbeanintegratedturnkeyprojectofavalueofINR10CroresoraboveinIndiaincludingsettingupandconfiguringthehardware(Servers,Desktop,NetworkClients)andimplementingsoftwaresolutionincludingOperatingSystems,InfrastructureManagementSoftware,RDBMS,establishmentofLAN/WANincludingFirewalls,IPS,PKI,etc.andprovidinglifecyclesupport.OutoftheINR10CroresthesoftwaredevelopmentandcustomizationcomponentshouldbeatleastINR5Crores.leastthree(3)IT-projectsinthepast5calendaryearsfromthedateofsubmissionofthebidatleastoneofthe3quotedprojectsshouldbeanintegratedturnkeyprojectofavalueofINR10CroresoraboveinIndiaincludingsettingupandconfiguringthehardware(Servers,Desktop,NetworkClients)andimplementingsoftwaresolutionincludingOperatingSystems,InfrastructureManagementSoftware,RDBMS,establishmentofLAN/WANincludingFirewalls,IPS,PKI,etc.andprovidinglifecyclesupport.OutoftheINR10CroresthesoftwaredevelopmentandcustomizationcomponentshouldbeatleastINR5Crores.4VolII,sec3.4.5Modificationtothepre-qualificationcriteriaModificationPartII–RelevantITProjectExperiencea.Respondentsmustprovidedetails(clientorganization,nature/scopeoftheproject,projectvalue,etc.)ofITprojectexperienceintheareasrelevanttothePoliceITimplementationrequirements,aspertheformatprovidedintheRFP(FormatsforthePre-QualificationResponse).Theprojectsmentionedhereshouldmatchwiththeprojectsquotedbytherespondentinordertosatisfythequalificationrequirements.EnclosethemandatorysupportingdocumentslistedinformatprovidedintheRFP.PartIII–Relevante-GovernanceProjectExperiencea.Respondentsmustprovidedetails(clientPartII–ITProjectExperiencea.Respondentsmustprovidedetails(clientorganization,nature/scopeoftheproject,projectvalue,etc.)ofITprojectexperience,aspertheformatprovidedintheRFP(FormatsforthePre-QualificationResponse).Theprojectsmentionedhereshouldmatchwiththeprojectsquotedbytherespondentinordertosatisfythequalificationrequirements.EnclosethemandatorysupportingdocumentslistedinformatprovidedintheRFP.PartIII–e-GovernanceProjectExperiencea.Respondentsmustprovidedetails(clientorganization,nature/scopeoftheproject,projectvalue,etc)ofe-Governanceprojectexperience,aspertheformat
    • 4thAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka7organization,nature/scopeoftheproject,projectvalue,etc)ofe-GovernanceprojectexperienceintheareasrelevanttothePoliceITimplementationrequirements,aspertheformatprovidedintheRFP(FormatsforthePre-QualificationResponse).Theprojectsmentionedhereshouldmatchwiththeprojectsquotedbytherespondentinordertosatisfythequalificationrequirements.EnclosethemandatorysupportingdocumentslistedinformatprovidedintheRFP.PartIV–RelevantSoftwareServicesProjectExperiencea.Respondentsmustprovidedetails(clientorganization,nature/scopeoftheproject,Projectvalue)ofSoftwareServicesprojectexperienceintheareasrelevanttothePoliceITimplementationrequirements,aspertheformatprovidedintheRFP(FormatsforthePre-QualificationResponse).Theprojectsmentionedhereshouldmatchwiththeprojectsquotedbytherespondentinordertosatisfythequalificationrequirements.EnclosethemandatorysupportingdocumentslistedinformatprovidedintheRFP.providedintheRFP(FormatsforthePre-QualificationResponse).Theprojectsmentionedshouldmatchwiththeprojectsquotedbytherespondentinordertosatisfythequalificationrequirements.EnclosethemandatorysupportingdocumentslistedinformatprovidedintheRFP.PartIV–SoftwareServicesProjectExperiencea.Respondentsmustprovidedetails(clientorganization,nature/scopeoftheproject,Projectvalue)ofSoftwareServicesprojectexperience,aspertheformatprovidedintheRFP(FormatsforthePre-QualificationResponse).Theprojectsmentionedshouldmatchwiththeprojectsquotedbytherespondentinordertosatisfythequalificationrequirements.EnclosethemandatorysupportingdocumentslistedinformatprovidedintheRFP.5VolII,P.No.15sec3.2.2ivbAdditiontoCorrectionoferrorsincommercialbidAddition1.Incaseofdiscrepancybetweenthecostquotedinthepricingsummarysheetforacomponentandthetotalcostprovidedforthecomponentinthedetailedcost
    • 4thAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka8breakupsheet,thelowerofthetwocostswillbeconsideredforcommercialevaluationaswellaspayments.2.Incaseofdiscrepancybetweenthetotalpricegivenforalineitem/componentandthecalculatedtotalprice(numberofunitsmultipliedbythecostperunitforthatlineitem),thecalculatedtotalpricewillbeconsidered.6VolII,P.no.21sec3.4.4Modificationto3.4.4Pre-QualificationCriteriaNotespointno.5Modification5.ForitemssuchasSitePreparation,Datadigitization/migration,Capacitybuilding(Trainingpersonnel)andHandholdingthebiddermayworkwithapartner/consortium.Thebidder,strictly,cannotsub-contractthecoreactivitiesofCCTNS/POLICEITimplementationsuchasHardware&ITinfrastructureimplementation,Customization/ApplicationDevelopmentandroll-outofthePOLICEIT/CCTNSapplication.Howeverthebiddercansubcontractnon-coreactivitiesasmentionedabovetocompaniesfulfillingthefollowingconditions.a.Thesub-contractormustbeISO9001inITservices.(ISO27001certificationwhereverrelevant)b.ThesubcontractorshouldhavebeeninInformationTechnologybusinessfor5yearsc.ThesubcontractormusthaveServiceTaxregistrationno./PANno/ProvidentFundCommissionerateno.d.Thesub-contractormusthavecompleted5projectsforGovernment/PSUincludingoneproject5.ForitemssuchasSitePreparation,Datadigitization/migration,Capacitybuilding(Trainingpersonnel)andHandholdingthebiddermayworkwithaconsortiumpartner.Theprimarybidder,willberesponsiblefortheallcoreactivitiesofCCTNS/POLICEITimplementationsuchasHardware&ITinfrastructuredeploymentatDC,DRandatdepartmentallocations,Customization/Development/Enhancement&MaintenanceofPoliceITapplication,roll-outofthePOLICEIT/CCTNSapplication,deploymentofallkeyresourcesatDC/DR,includingEngagementManager,SystemAdministrator,DatabaseAdministrator,Manager(Operations),ProjectCoordinators,PhysicalInfrastructureSpecialist.Sub-contractingisnotallowedunderthiscontract.
    • 4thAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka9preferablywiththeStatePoliceDepartmentinvolvingimplementationatPoliceStationsandHigherOffices.11.2ndAddendumAnnexure-FAdditiontoAnnexure-FPricingsummary.AdditionE:SupportManpower(UnitsofService(X)inmanmonthsarenottobechanged)(OPEX)1.EngagementManager182.SystemAdministrator1203.DatabaseAdministrator1204.Manager(Operations)605.ProjectCoordinators1206.HardwareEngineers37207.HelpdeskOperators2408.PhysicalInfrastructureSpecialist60E:SupportManpower(UnitsofService(X)inmanmonthsarenottobechanged)(OPEX)1.EngagementManager182.SystemAdministrator1203.DatabaseAdministrator1204.Manager(Operations)605.ProjectCoordinators1206.HardwareEngineers37207.HelpdeskOperators2408.PhysicalInfrastructureSpecialist609.HandholdingPersonnel5172
    • 5thAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka1FollowingchangesarebeingmadetoSIRFPdated13thJuly,2011andaddendumissueddated5th,12thand18thAugust.SubsequentlywhichwasRe-tenderedon22ndAugust2011andaddendumissuedtoitdated3rdSeptember2011.#ReferenceOldClauseRevisedClauseTypeModificationscommontoVolumeI,IIandIIIRFPVolumeII:Commercial&Biddingterms1.VolIIP.no.8Section3.2AdditiontoGeneralInstructiontoBiddersAdditionTheselectedbiddershallenterintoaNon-disclosureagreementwithKCoPSaspertheformatprovidedinAnnexure-Kofthisvolume.RFPVolumeIII:MasterServiceAgreement2.VolIIIP.no.4AdditiontoAbbreviationsAdditionUATUserAcceptanceTest3.VolIIIP.no.16Sec2.7.b(i)AdditiontoFinalTestingandCertificationAdditionTheFTCagencywillberesponsibleforensuringadherenceofthedeliveredsolutiontothefunctional,technical,operationalandservicelevelrequirementasspecifiedintheRFPforselectionofSIforCCTNSprojectanditssubsequentaddendums.4.VolIIIP.no.43Sec2.23ModificationtotheDisputeResolutionModificationa.AnydisputearisingoutoforinconnectionwiththisAgreementortheSLAshallinthefirstinstancebea)AnydisputearisingoutoforinconnectionwiththisAgreementshallinthefirstinstancebedealtwithin
    • 5thAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka2dealtwithinaccordancewiththeescalationprocedureassetoutintheGovernanceSchedulesetoutasSchedule-VofthisAgreement.b.AnydisputeordifferencewhatsoeverarisingbetweenthepartiestothisContractoutoforrelatingtotheconstruction,meaning,scope,operationoreffectofthisContractorthevalidityofthebreachthereofshallbereferredtoasoleArbitratortobeappointedbyKCoPSonly.IftheSystemIntegratorcannotagreeontheappointmentoftheArbitratorwithinaperiodofonemonthfromthenotificationbyonepartytotheotherofexistenceofsuchdispute,thentheultimateArbitratorshallbedesignatedauthoritybyKCoPS.TheprovisionsoftheArbitrationandConciliationAct,1996willbeapplicableandtheawardmadethereundershallbefinalandbindinguponthepartieshereto,subjecttolegalremediesavailableunderthelaw.SuchdifferencesshallbedeemedtobeasubmissiontoarbitrationundertheIndianArbitrationandConciliationAct,1996,orofanymodifications,Rulesorre-enactmentsthereof.TheArbitrationproceedingswillbeheldatHyderabad,India.c.AnylegaldisputewillcomeunderKarnatakaStatejurisdictiononly.accordancewiththeescalationprocedureassetoutintheGovernanceScheduleascontainedinScheduleVtothisMSA.b)AnydisputeordifferencewhatsoeverarisingbetweenthePartiestothisContractoutoforrelatingtotheconstruction,meaning,scope,operationoreffectofthisContractorthevalidityofthebreachthereof,whichcannotberesolvedthroughtheapplicationoftheprovisionsoftheGovernanceSchedule,shallbereferredtoasoleArbitratortobeappointedbymutualconsentofboththePartiesherein.IfanArbitratorcannotbeappointedmutuallytheneachpartyappointsoneArbitratorandthetwoarbitratorssoappointedshalljointlyappointathirdArbitrator,whoshallserveaspresidingArbitrator.TheprovisionsoftheArbitrationandConciliationAct,1996willbeapplicableandtheawardmadethereundershallbefinalandbindinguponthePartieshereto,subjecttolegalremediesavailableunderthelaw.SuchdifferencesshallbedeemedtobeasubmissiontoarbitrationundertheIndianArbitrationandConciliationAct,1996,orofanymodifications,rulesorre-enactmentsthereof.TheArbitrationproceedingswillbeheldatBangalore,Karnataka.c)ThepartiesmayalsoadoptinstitutionalarbitrationprocessbyusingarbitralinstitutionssuchasRelevantRegionalChambersofCommerce,theIndianCouncilofArbitration,theFederationofIndianChamberofCommerceandIndustry(FICCI),andtheInternationalCentreforAlternateDisputeResolution(ICADR).
    • 5thAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka35.VolIIIP.no.47SecSchedule-IModificationtoSchedule–IModificationEffectiveDateshallhavethesamemeaningascribedtoitinClause2.5.1(iv)ProjectImplementationPhaseshallbefromtheEffectiveDateoftheAgreementtothedateoffinalacceptancetesting&certificationassetoutinClause2.7.(d)ofthisAgreement;EffectiveDateshallhavethesamemeaningascribedtoitinClause2.5(a)(iv)ProjectImplementationPhaseshallbefromtheEffectiveDateoftheAgreementtothedateoffinalacceptancetesting&certificationassetoutinClause2.7.(b)ofthisAgreement;6.VolIIIP.no.52Sec.Schedule–III3.3.(c)(i)ModificationtoSchedule–IIIModificationi.intheevent,iftheAssetstobetransferredaremortgagedtoanyfinancialinstitutionsbytheSI,theSIshallensurethatallsuchliensandliabilitieshavebeenclearedbeyonddoubt,priortosuchtransfer.AlldocumentsregardingthedischargeofsuchlienandliabilitiesshallbefurnishedtotheKCoPS.NoassetsofKCoPsortheSystemintegrator(SI)fortheprojectaretobemortgagedtoanyfinancialinstitution.7.VolIIIP.no.52Sec.Sechedule-III3.3(c)ModificationtoSchedule–IIIModificationiv.PaymenttotheoutgoingSIshallbemadetothetuneoflastsetofv.Completedservices/deliverables,subjecttoSLArequirements.vi.TheoutgoingSIwillpassontoKCoPSand/ortotheReplacementSI,thesubsistingrightsinanyleasedproperties/licensedproductsontermsnotlessiv.PaymenttotheoutgoingSIshallbemadetothetuneoflastsetofCompletedservices/deliverables,subjecttoSLArequirements.v.TheoutgoingSIwillpassontoKCoPSand/ortotheReplacementSI,thesubsistingrightsinanyleasedProperties/licensedproductsontermsnotlessfavourabletoKCoPS/ReplacementSI,thanthatenjoyedbythe
    • 5thAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka4favourabletoKCoPS/ReplacementSI,thanthatenjoyedbytheoutgoingSI.outgoingSI.8.VolIIIP.No.66Sec.4.0-2(e)ModificationtoServicelevelAgreementModificatione.“HelpdeskSupport”shallmeanthe16x6basissupportcentrewhichshallhandleFaultreporting,TroubleTicketing,andrelatedenquiriesduringthiscontract.e.“HelpdeskSupport”shallmeanthe24/7basissupportcentrewhichshallhandleFaultreporting,TroubleTicketing,andrelatedenquiriesduringthiscontract.ThedeploymentofhelpdeskresourceswillbeasperClauseLofSection6.9asmentionedinVolumeIoftheRFPforSelectionofSystemIntegratorforCCTNSProject.9.VolIIIP.no.66Sec.4.0-2g)ModificationtoServicelevelAgreementModificationg.AServiceLevelviolationwilloccuriftheSIfailstomeetMinimumServiceLevels,asmeasuredonahalfyearlybasis,foraparticularServiceLevel.OverallAvailabilityandPerformanceMeasurementswillbeonamonthlybasisforthepurposeofServiceLevelreporting.An“AvailabilityandPerformanceReport”willbeprovidedbytheSIonmonthlybasisintheKarnatakaStatePolice/KCoPSsuggestedformatandareviewshallbeconductedbasedonthisreport.AmonthlyAvailabilityandPerformanceReportshallbeprovidedtotheKarnatakaStatePolice/KCoPSattheendofeverymonthcontainingthesummaryofallincidentsreportedandassociatedSIperformancemeasurementforthatperiod.ThemonthlyAvailabilityandPerformanceReportwillbedeemedtobeacceptedbytheKarnatakag.AServiceLevelviolationwilloccuriftheSIfailstomeetMinimumServiceLevels,asmeasuredonaQuarterlybasis,foraparticularServiceLevel.OverallAvailabilityandPerformanceMeasurementswillbeonamonthlybasisforthepurposeofServiceLevelreporting.An“AvailabilityandPerformanceReport”willbeprovidedbytheSIonmonthlybasistotheKarnatakaStatePolice/KCoPSinthesuggestedformatandareviewshallbeconductedbasedonthisreport.AmonthlyAvailabilityandPerformanceReportshallbeprovidedtotheKarnatakaStatePolice/KCoPSattheendofeverymonthcontainingthesummaryofallincidentsreportedandassociatedSIperformancemeasurementforthatperiod.ThemonthlyAvailabilityandPerformanceReportwillbedeemedtobeacceptedbytheKarnatakaStatePolice/KCoPSuponreviewandsignoffbySIandtheKarnatakaStatePolice/KCoPS.Allsuch
    • 5thAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka5StatePolice/KCoPSuponreviewandsignoffbySIandtheKarnatakaStatePolice/KCoPS.AllsuchreportsshouldbegeneratedfromtheEMStoolstobedeployedbythevendorunderthiscontract.Whereverrequired,someoftheServiceLevelswillbeassessedthroughauditsorreportse.g.utilizationreports,measurementsreports,etc.,asappropriatetobeprovidedbytheSIonamonthlybasis,intheformatsasrequiredbytheKarnatakaStatePoliceThetoolstoperformtheauditwillneedtobeprovidedbytheSI.AuditswillnormallybedoneonregularbasisorasrequiredbytheKarnatakaStatePolice/KCoPSandwillbeperformedbytheKarnatakaStatePolice/KCoPSortheappointedthirdpartyagencies.reportsshouldbegeneratedfromtheEMStoolstobedeployedbythevendorunderthiscontract.Whereverrequired,someoftheServiceLevelswillbeassessedthroughauditsorreportse.g.utilizationreports,measurementsreports,etc.,asappropriatetobeprovidedbytheSIonamonthlybasis,intheformatsasrequiredbytheKarnatakaStatePoliceThetoolstoperformtheauditneedtobeprovidedbytheSI.AuditswillnormallybedoneonregularbasisorasrequiredbytheKarnatakaStatePolice/KCoPSandwillbeperformedbytheKarnatakaStatePolice/KCoPSortheappointedthirdpartyagencies.10.VolIIIP.No.71Sec4.1.3ModificationtoDelayinmilestonesMeasuresModificationTheKCoPSandtheSIwilldefinetheprojectmilestonesanddeliverableswithintheframeworkdefinedinError!Referencesourcenotfound.ofthisvolume.Thisactivitywillbeperformedduringthestageofsigningoftheagreementandwillformpartofthecontract.OncesignedtheProjectMilestoneswillremainsacrosanctandSIhastoensurethattherearenodelayswithinthesemilestones.HereitmustbenotedthatanydelayarisingoutofreasonsattributabletoKSP,KCoPSoranyoftheiragencies,willnotinvokeanypenalty.TheKCoPSandtheSIwilldefinetheprojectmilestonesanddeliverableswithintheframeworkdefinedinsection5.3,AnnexureCofthisvolume.Thisactivitywillbeperformedduringthestageofsigningoftheagreementandwillformpartofthecontract.OncesignedtheProjectMilestoneswillremainsacrosanctandSIhastoensurethattherearenodelayswithinthesemilestones.HereitmustbenotedthatanydelayarisingoutofreasonsattributabletoKSP,KCoPSoranyoftheiragencies,willnotinvokeanypenalty.
    • Annexure-F (Form 1 – Pricing Summary)S.No.Description TotalPrice(INR)TaxesandOtherDutiesTotalAmount(INR)TotalAmountin WordsServices Provided During Implementation Phase(CAPEX)1. Systems Study and Configuration Customizationand Extension (New Modules) of Police IT andIntegration with CAS (Center) and ExternalAgencies and Support to 3rdparty acceptancetesting, audit and certification (Summary of Form2: C)2. IT Infrastructure at the Client site locations (policestations, circle offices, Commissionerates, Rangeoffices, Zones, SCRB, SDPOs, District HQ andState HQ). (Summary of Form 2: A1 to A10)3. Site preparation at the non-CIPA Client sitelocations (police stations, circle offices,Commissionerates, Range offices, Zones, SCRB,SDPOs, District HQ and State HQ), TrainingCenters and Data Center. (Summary of Form 2:A11 to A18)4. IT infrastructure at the Data Center and DisasterRecovery Center including the necessaryhardware, software and other networkingcomponents. (Summary of Form 3: H)5. Data migration and Digitization of Historical Data(Summary of Form 2: F)6. Training (Summary of Form 2: G)A Sub-total for Services Provided DuringImplementation Phase (Sum of items 1 – 6):Services Provided During Post Implementation Phase(OPEX)7. Operations and Maintenance Services for the 1styear after signing of contract (Sum of Form 2: B1,D1, E/5), (Form 3 I1), (Form 4: J / 5) & (Form 5:K1 & L1)8. Operations and Maintenance Services for the 1styear after “Go-Live” (Sum of Form 2: B2, D2, E/5), ( Form 3 I2), (Form 4: J / 5) & (Form 5: K2 &L2)9. Operations and Maintenance Services for the 2ndyear after “Go-Live” (Sum of Form 2: B3, D3, E/5
    • ), ( Form 3 I3), (Form 4: J / 5) & (Form 5: K3 &L3)10. Operations and Maintenance Services for the 3rdyear after “Go-Live” (Sum of Form 2: B4, D4, E/5), ( Form 3 I4), (Form 4: J / 5) & (Form 5: K4 &L4)11. Operations and Maintenance Services for the 4thyear after “Go-Live” (Sum of Form 2: B5, D5, E/5), ( Form 3 I5), (Form 4: J / 5) & (Form 5: K5 &L5)B Sub-total for Services Provided During PostImplementation Phase (Sum of items 7 – 11):C Blended Person Month Cost for 300 PersonMonthsGrand Total forConsideration of L1 (A + B + C)Form-2S. No. Category Component (withSpecificationsimilar to theBOM provided inTechnicalProposal)No of Components /Units of Service (X)Rate (per unit)(Y)Total Cost ( =X*Y)A. Costs for setting up infrastructure at Locations as per Scope of Work in RFP Volume I (CAPEX)1. IT Infrastructure atNon CIPA PoliceStationsPCs 728Laser Jet Printers 182MFPs 182Switches 182UPSs 182DG Sets 182Digital Cameras 182Electronic Pens 182External HardDisks182Total (A1):2. IT Infrastructure atCIPA PoliceStationsDigital Cameras 724Electronic Pens 724External Hard 724
    • DisksTotal (A2):3. IT Infrastructure atCircle OfficePCs 696MFPs 232Switches 232UPS 232Total (A3):4. IT Infrastructure atSDPOsPCs 390MFPs 130Switches 130UPSs 130Total (A4):5. IT Infrastructure atDPOsPCs 310MFPs 310Switch 31UPS 31Total (A5):6. IT Infrastructure atRange OfficePCs 24MFPs 6Switches 6UPSs 6Total (A6):7. IT Infrastructure atCommissioneratesPCs 100MFPs 100Switches 4UPSs 4Total (A7):8. IT Infrastructure atSCRBPCs 4MFPs 1Switches 1UPS 1Total (A8):9. IT Infrastructure atPolice HQPCs 50MFPs 50
    • Switch 1UPS 1Total (A9):10. IT Infrastructure atJails and FSLPCsTotal (A10):Total A1 to A10:11 Site preparation atthe non-CIPA PoliceStationsLAN Cabling As required (onetimelump sum)Electrical cabling& EarthingAs required (onetimelump sum)Chairs 120Tables 150Total (A11):12 Site preparation atthe non-CIPA CircleOfficeLAN Cabling As required (onetimelump sum)Electrical cabling& EarthingAs required (onetimelump sum)Chairs 696Tables 928Total (A12):13 Site preparation atthe non-CIPASDPOsLAN Cabling As required (onetimelump sum)Electrical cabling& EarthingAs required (onetimelump sum)Chairs 390Tables 520Total (A13):14 Site preparation atthe non-CIPA DPOsLAN Cabling As required (onetimelump sum)Electrical cabling& EarthingAs required (onetimelump sum)Chairs 310Tables 341Total (A14):15 Site preparation atthe non-CIPARange OfficesLAN Cabling As required (onetimelump sum)Electrical cabling As required (onetime
    • & Earthing lump sum)Chairs 24Tables 30Total (A15):16 Site preparation atthe non-CIPACommissioneratesLAN Cabling As required (onetimelump sum)Electrical cabling& EarthingAs required (onetimelump sum)Chairs 100Tables 104Total (A16):17 Site preparation atthe non-CIPA SCRBLAN Cabling As required (onetimelump sum)Electrical cabling& EarthingAs required (onetimelump sum)Chairs 4Tables 5Total (A17):18 Site preparation atthe non-CIPA PoliceHQLAN Cabling As required (onetimelump sum)Electrical cabling& EarthingAs required (onetimelump sum)Chairs 50Tables 51Total (A18):Total A11 to A18:B. Operations and Maintenance Costs, for IT and non-IT infrastructure deployed by the SI, at Client sitelocations (Total Expenses for 5 years after signing of agreement) – as detailed in RFP Volume 1 (OPEX)1. Year 1 PCsPrintersSwitchRoutersLAN Cabling….OthersTotal B1:
    • 2. Year 2 PCsPrintersSwitchRoutersLAN Cabling….OthersTotal B2:3. Year 3 PCsPrintersSwitchRoutersLAN Cabling….OthersTotal B3:4. Year 4 PCsPrintersSwitchRoutersLAN Cabling….OthersTotal B4:5. Year 5 PCsPrintersSwitchRoutersLAN Cabling….OthersTotal B5:C. Application and Portal Enhancement Cost (The cost of software development team will be included withinthis cost) (CAPEX)
    • 1. Enhancement ofPolice IT application2. Integration ofLegacy Systems3. KnowledgeRepository4. Citizen CentricPortal & Services5. SMS Gateway6. ChangeManagement andCapacity buildingadvisory servicesTotal C:D. Operations and Maintenance Costs for Application Maintenance & Operational Expense includingupgradation, deployment of patches, fixes etc. (Expenses for 5 years after signing of contract) – as detailed inRFP Volume 1 (OPEX)1. Year 1Total D1:2. Year 2Total D2:3. Year 3Total D3:4. Year 4Total D4:5. Year 5Total D5:E: Support Manpower (Units of Service (X) in man months are not to be changed) (OPEX) (These numbersare indicative only. In case additional personnel are required the bidder shall supply within the overallcost and no additional payment shall be made )1. Engagement Manager 182. System Administrator 1203. Database Administrator 1204. Manager (Operations) 605. Project Coordinators 1206. Hardware Engineers 37207. Helpdesk Operators 240
    • 8. Physical Infrastructure Specialist 609. Handholding Personnel 5172Total E:F. Data Digitization (Units of Service (X) in number of cases are not to be changed) (CAPEX)1. Cost of digitization of cases (includingdata entry of the Master data andminimum historical transactional dataentry and scanning of pages)1,607,219Total F:G. TrainingTraining Cost Per Person for (Units of Service (X) in persons are not to be changed) (CAPEX)1. Basic computer skills 364002. Basic Change Management Workshops 14653. Role based Police IT Application training 414004. Customized System AdministratorTraining505. Administration & Support Training 24006. Training of the trainers 2607. General Management Training 100Total G:Form 3: Data Centre Related CostsS.No.Category Component Qty / Unitsof Service(X)Rate (per unit)(Y)Total Cost (=X*Y)H: IT infrastructure at the Data Center including the necessary hardware, software and other networkingcomponents. (CAPEX)1. Deployment ofrequisiteinfrastructurefor Data centreand DRServers2. Networking equipments3. Storage equipments(SAN Space and ArrayEnclosures, etc.)4. Back up equipments5. Server OS license6. Application Server7. Web Server8. Database license
    • 9. Anti-virus10. EMS11. ….12. Installation & testingcharges13. Others14. Networkingequipments forLANRouter15. Switch16. Network Securitydevices17. OthersTotal H:I: O&M of Data Center (OPEX)1. Year 1 Servers2. Networking equipments3. Storage equipments(SAN etc.)4. Back up equipments5. Server OS license6. Database license7. Anti-virus8. ….9. EMS10. Others11. Router12. Switch13. Network Securitydevices14. OthersTotal I1:1. Year 2 Servers2. Networking equipments3. Storage equipments(SAN etc.)4. Back up equipments
    • 5. Server OS license6. Database license7. Anti-virus8. ….9. EMS10. Others11. Router12. Switch13. ….14. OthersTotal I2:1. Year 3 Servers2. Networking equipments3. Storage equipments(SAN etc.)4. Back up equipments5. Server OS license6. Database license7. Anti-virus8. ….9. EMS10. Others11. Router12. Switch13. Network Securitydevices14. OthersTotal I3:1. Year 4 Servers2. Networking equipments3. Storage equipments(SAN etc.)4. Back up equipments5. Server OS license6. Database license
    • 7. Anti-virus8. ….9. EMS10. Others11. Router12. Switch13. ….14. OthersTotal I4:1. Year 5 Servers2. Networking equipments3. Storage equipments(SAN etc.)4. Back up equipments5. Server OS license6. Database license7. Anti-virus8. ….9. EMS10. Others11. Router12. Switch13. Network Securitydevices14. OthersTotal I5:Form 4: Consumable CostsS.No.Category Component Qty / Unitsof Service(X)Rate (per unit)(Y)Total Cost (=X*Y)J: Cost of consumables at each client location. (Units of Service (X) is the total quantity required in theentire 5 year period and is not to be changed) (OPEX)1. ConsumableRequired atLaser Jet Toners 135902. Dot Matrix Ribbons 54360
    • 3. Police Stations A4 size papers in RIMsof 500 sheets543604. Laser  jet  Printer drums750Total J: Form 5: Maintenance of Existing HardwareS.No.Category Component Qty / Unitsof Service(X)Rate (per unit)(Y)Total Cost (=X*Y)K: Operations and Maintenance Costs, for IT and non-IT infrastructure already available at Client sitelocations (Total Expenses for 5 years after signing of agreement) – as detailed in RFP Volume 1 (OPEX)1. Year 1 Servers 1592. Desktop 48153. Thin Client 14484. Laptops 4945. Dot Matrix Printer 18526. Laser Jet 10807. Line Matrix 88. UPS (Online) 8589. UPS (Offline) 253410. Scanners 137811. 24 Port UnmanagedSwitch6012. Managed Switch CISCO4006313. Firewall 214. IDS 2Total K1:1. Year 2 Servers 1592. Desktop 48153. Thin Client 14484. Laptops 4945. Dot Matrix Printer 18526. Laser Jet 10807. Line Matrix 8
    • 8. UPS (Online) 8589. UPS (Offline) 253410. Scanners 137811. 24 Port UnmanagedSwitch6012. Managed Switch CISCO4006313. Firewall 214. IDS 2Total K2:1. Year 3 Servers 1592. Desktop 48153. Thin Client 14484. Laptops 4945. Dot Matrix Printer 18526. Laser Jet 10807. Line Matrix 88. UPS (Online) 8589. UPS (Offline) 253410. Scanners 137811. 24 Port UnmanagedSwitch6012. Managed Switch CISCO4006313. Firewall 214. IDS 2Total K3:1. Year 4 Servers 1592. Desktop 48153. Thin Client 14484. Laptops 4945. Dot Matrix Printer 18526. Laser Jet 10807. Line Matrix 88. UPS (Online) 8589. UPS (Offline) 253410. Scanners 1378
    • 11. 24 Port UnmanagedSwitch6012. Managed Switch CISCO4006313. Firewall 214. IDS 2Total K4:1. Year 5 Servers 1592. Desktop 48153. Thin Client 14484. Laptops 4945. Dot Matrix Printer 18526. Laser Jet 10807. Line Matrix 88. UPS (Online) 8589. UPS (Offline) 253410. Scanners 137811. 24 Port UnmanagedSwitch6012. Managed Switch CISCO4006313. Firewall 214. IDS 2Total K5: Form 5: Maintenance of Existing HardwareS.No.Category Component Qty / Unitsof Service(X)Rate (per unit)(Y)Total Cost (=X*Y)L: Operations and Maintenance Costs, for non-IT infrastructure already available at Data Center (TotalExpenses for 5 years after signing of agreement) – as detailed in RFP Volume 1 (OPEX)1. Year 1 UPS Systems  2 2. UPS Batteries  64 3. DC Generators  1 4. Precision Air Conditioner (PAC) 2 5. Fire detection and Supretion system 1 6. Fire Detection System 1 
    •  7. Water leakage detection System 1 8. 5 CC Camera with 500 GB DVR 1 9. Rodant Repelent 1 10. Bio-matric and Accesscontroller1 11. Split AC 3 12. EB Pannel 1 13. MCCB’s 3 14. Automatic Power FactorController1 15. LCD TV 1 Total L1:1. Year 2 UPS Systems  2 2. UPS Batteries  64 3. DC Generators  1 4. Precision Air Conditioner (PAC) 2 5. Fire detection and Supretion system 1 6. Fire Detection System 1 7. Water leakage detection System 1 8. 5 CC Camera with 500 GB DVR 1 9. Rodant Repelent 1 10. Bio-matric and Accesscontroller1 11. Split AC 3 12. EB Pannel 1 13. MCCB’s 3 14. Automatic Power FactorController1 15. LCD TV 1 Total L2:1. Year 3 UPS Systems  2 2. UPS Batteries  64 3. DC Generators  1 4. Precision Air Conditioner (PAC) 2 
    • 5. Fire detection and Supretion system 1 6. Fire Detection System 1 7. Water leakage detection System 1 8. 5 CC Camera with 500 GB DVR 1 9. Rodant Repelent 1 10. Bio-matric and Accesscontroller1 11. Split AC 3 12. EB Pannel 1 13. MCCB’s 3 14. Automatic Power FactorController1 15. LCD TV 1 Total L3:1. Year 4 UPS Systems  2 2. UPS Batteries  64 3. DC Generators  1 4. Precision Air Conditioner (PAC) 2 5. Fire detection and Supretion system 1 6. Fire Detection System 1 7. Water leakage detection System 1 8. 5 CC Camera with 500 GB DVR 1 9. Rodant Repelent 1 10. Bio-matric and Accesscontroller1 11. Split AC 3 12. EB Pannel 1 13. MCCB’s 3 14. Automatic Power FactorController1 15. LCD TV 1 Total L4:1. Year 5 UPS Systems  2 2. UPS Batteries  64 
    • 3. DC Generators  1 4. Precision Air Conditioner (PAC) 2 5. Fire detection and Supretion system 1 6. Fire Detection System 1 7. Water leakage detection System 1 8. 5 CC Camera with 500 GB DVR 1 9. Rodant Repelent 1 10. Bio-matric and Accesscontroller1 11. Split AC 3 12. EB Pannel 1 13. MCCB’s 3 14. Automatic Power FactorController1 15. LCD TV 1 Total L5: 
    • 6thAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka.Date:16/09/2011.1FollowingchangesarebeingmadetoSIRFPdated13thJuly,2011andaddendumissueddated5th,12thand18thAugust.SubsequentlywhichwasRe-tenderedon22ndAugust2011andaddendumissuedtoitdated3rdSeptember2011and7thSeptember2011#ReferenceOldClauseRevisedClauseTypeModificationscommontoVolumeI,IIandIIIVolume-IFunctionalandTechnicalSpecifications1.Vol-IClarificationtoHardwareSpecificationsClarificationAllthespecificationsofHardwaredevicesmentionedeitherintheRFPorinthesubsequentaddendumsaremandatory.IncasethebidderintendstodeviatefromthestatedspecificationsthenitshallbringthesametothenoticeoftheDepartmentastechnicaldeviationsintheformatprovidedinAnnexureGofVolumeIIanditwillbeuptothediscretionofthedepartmenttoacceptitorrejectit.Incasethedepartmentdoesnotagreetothesuggesteddeviations,itwillcommunicatethistothebidder.Subsequentlybiddersshallsatisfactorilyaddressthedeviationsatnoextracostwithin5daysofsuchcommunicationandshouldcommunicatethesametothedepartmentinwritinguponwhichtheirtechnicalbidwillbescored.Theirinabilitytodosowillleadtodisqualificationoftheirproposal.2.Vol-IPg.No.93,Sec.No.6.3AdditiontoConfiguration,Customisation&ExtensionAdditionTheSIshallberesponsibleformaintainingtheexistingPoliceITapplicationfromadatenotifiedbyKCoPSafterthesigningofthecontract.Suchadateshallnotbegreaterthanthedateoffirstpilot.Tothisend,itshallworkintandemwithWipro(theexistingSDA)tounderstandthearchitectureoftheapplication
    • 6thAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka.Date:16/09/2011.2software.ThedepartmentwillberesponsibletoprovidedirectaccesstothesourcecodetotheSI.TherewillbenoroleofaseparateSDAunderthiscontract.3.Vol-IPg.No.364AnnexureKAdditiontoAnnexureKAdditionSpecificationsforCitizenCentricPortalofKarnatakaStatePolice:1.CreationofaCitizenCentricPortalandoperateandmanagethesametilltheendofthecontractperiod.2.ThePortalshallintegratewithPoliceITapplicationsoftwareextendedasperthisRFP.3.Thebiddershalldesign,code,build,procuretherequiredhardwareandsoftware,install,operate,managecontentandupdatetheportalonacontinuousbasis.4.ThebiddershallgetpriorapprovaloftheKarnatakaStatePoliceandKCoPScommitteesonprototypedesignsbeforebuildingthecompleteportal.5.Thebiddershallplanandprovideinformational(forms,notices,proceduraletc.),transactionalservices(paymentofchallans),collaborativeservices(withotherdepartment)servicesthroughtheportal.6.Theportalshallprovideinter-departmentalandintra-departmentalservicesinadditiontocitizenservices.7.Theportalshallprovidealog-inanduserIDmechanismforend-userwhereuserscancreateaprofilemanagedthroughanopendirectorymechanisme.g.LDAPorequivalent.Profileinformationandrecordsshallbesavedandbeaccessiblebytheuser.8.Theportalshallbeenabledtosupportdigitalcertificateswhichmaybeincorporatedafterstatutorychangestoenablecitizensto
    • 6thAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka.Date:16/09/2011.3filecomplaintsonline.9.Theportalshallbeenabledtobelinkedattheend-userlevelwithUIDschemeofGovernmentofIndia.(http://www.uidai.gov.in)10.TheportalshallimplementtheBPRrecommendationsofNCRB.11.Theportalshallgenerateauniquereceipt/response/identificationnumberforalltransactions(includingnon-financialtransaction,e.g.filingofcomplaint)whichshallbeuniqueacrossalltheservicechannels.12.Theportalcontentshallbemanagedthroughacontentmanagementsystem.13.TheportalshallbeaccessibleovertheInternetandthroughtheIntranet(KSPWAN).14.ThePoliceITapplicationshallhavealinktotheportalandPoliceITusersloggedintheapplicationshallnothavetore-logintothePortaloverintranet.15.TheportalshallhaveupdatedGovernmentInformationandDepartmentalinformation.16.Theportalshallhaveservicesgrouped/linkedthrough/accessiblebasedonthefollowingcriteria:BasedonStakeholdertypeBasedonLife-cycle/life-eventsofcitizensAgeServiceTypeIndexlistofallservices–‘A-Z’PopularServices17.Theportalshallprovidecontactdetailsofallpolicestationdetails.18.Theportalshallhavespecialusers/groupswithadministrativeprivilegestoupdate/changetheinformation.Thevendormust
    • 6thAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka.Date:16/09/2011.4createanupdatedinformation,review,verification&proof-readingprocessforupdatingtheportal.19.Theportalshallhaveonlineformsandonlineservicesgroupedbysubject.20.Theportalshallhavea:FAQPublicationssectionsProvideRSSfeedsWhat’sNewSection21.Theportalshallhave‘AccessibilitySection’with:AccessibilityFeaturesClientsideCSSTextsizemodifications22.TheportalshallallowUnicodebasedmultiplelanguagesforallsectionsincludingforms,informationetc.Twolanguagemustbesupported:KannadaEnglish23.Theportalshallbedesignedtobeaccessibletothehandicappedorpeoplewithdisabilities.Thevendormayeithercreateaseparatesectionintheportalorensurethemainportalisusable:24.Readablebyscreenreaders25.Providecaptioningwhereverrequired.26.Mustensurethat:Transactionthroughscreenreadersetc.areperformedinreasonableamountoftimeAllservicesandformsareaccessibletousers27.TheportalmustallowforCAPCHA’sorotherchallenge-responsetesttoensurehumaninputinallformsandtransactionalsections.
    • 6thAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka.Date:16/09/2011.528.Theportalshallprovideavideointroductiontoserviceusage.29.Theportalshallbeaccessibleovermobilephonesrunningastandardbrowser.30.Thebiddershalloperate,manageandenablegrowthofportalservicesduringtheperiodofthecontract.Theobjectivewouldbetomakeportaltheprimarycontactpointforserviceaccessanddelivery.31.Thevendorshall,uponagreementwithKSP,identifyandaddonenewserviceeverytwomonthsafterthelaunchoftheinitialsetofservices.32.ThePortalshallallowuser(citizens)toaccessCitizens’Servicesportalviatheinternet.33.Followingcitizencentricservicesaretobeprovidedontheportal1.ReportingofIncidents/Complaints2.ReportingofGrievances3.ReportingofInformation4.Allformsthatareneededforcitizenstoavailpoliceservices(GeneralSvcRequests,Applicationforcopiesofcaseartefacts)indownloadableformats5.Alltheprimarycontactnumbersinthepolicestation.6.Listofcrimeproneareas.7.Viewingthestatusofallthecomplaints(eitherregisteredthroughinternetorPoliceStationorotherdeliverychannels)throughtheuniquecomplaintnumber.8.Viewingthestatusofallthegeneralservicerequeststhrough
    • 6thAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka.Date:16/09/2011.6theuniquerequestnumber9.ViewingthestatusonForeignersVisaExtension10.Viewingthetrafficaccidentslocationsonthemap.11.Informationontheservicesandprocessesandstepsforcitizenstoavailthoseservices.12.Theexpectationsfromthepoliceandthenextstepsalongwithsomeestimatesoftimelines.13.Authoritiestoapproachincaseofnon-satisfactoryresponsefromthepolicestations.14.BookletssimilartotheonesdevelopedbyCommonwealthHumanRightsInitiative(CHRI)aspartofaseriescalledPolice&You:KnowYourRights.15.Statutorywarningtoindicatethepenaltyforreportingfalseincidents/complaints/grievances.16.MissingPersonPhotos.17.VehicleandOwnerDetails.18.CaseTrialDates.19.FineforTrafficViolation.20.PersonsarrestedinSeriousOffences.21.TrackingHistorySheetedCriminalsandHabitualOffenders.22.PersonsinStatePrisons.23.Receivinginformationaboutlockedhouses.34.Followinggeneralservicesaretobeprovidedontheportal1.Copiesofrelevantcasedocuments(FIR,ChargeSheetetc.)
    • 6thAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka.Date:16/09/2011.72.PaymentofChallans/CompoundableOffencesallowedaspertheMVandPoliceActs3.ArmsLicense(Freshapplicationaswellasrenewals)4.CinematographyLicense(Freshapplicationaswellasrenewals)5.NOCforEstablishmentssuchasHotels,CyberCafes,Restaurants(Freshapplicationaswellasrenewals),andothercommercialentities(publicresorts)6.NOCforinstallationofPetrolPump(Freshapplicationaswellasrenewals)7.PermissionforFilmShooting8.PermissionforPublicMeetings/Processions/Dharnas/Rallies/LoudSpeakers9.Certificateforalostdocument.10.Certificateforalostcellphone.11.CharacterAntecedentVerification.12.No-objectioncertificateforjob.13.No-objectioncertificateforVehicle.14.SeniorCitizenRegistration.15.MaidRegistration/Verification.16.TenantVerification.17.StatusofPassportVerificationwithPolice.18.SubmissionofInformationonLockedHouse.19.Non-TraceableCertificate.
    • 6thAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka.Date:16/09/2011.820.PermissionforCrackers.21.AnyotherservicesasspecifiedbytheState.35.ThePortalshallallowusers(citizens/petitioners)tosearchfortheirrequestonthebasisofServiceRequestnumberorpetitionerdetails.36.Displaypetition/servicerequestdetailsandstatusonthescreenbasedontheusersearch37.ThePortalshallallowuserstosavethestatusasaPDFfileand/orprintthestatus38.ThePortalshallallowtheuserstoprovidecommentsandfeedbackononlineservices39.SystemshouldprovidetheuserwithanOnlineHelpfacility40.Systemshouldallowtheusertoinputdetailsforcomplaintregistrationontheonlineportal(atleast2shouldbemandatory)41.Systemshouldallowtheusertoviewthetimetakentoprocesstheservicerequest(tomonitorservicedeliverytime)42.Systemshouldprovideanacknowledgementtothecomplainant(oncetheapplicationhasbeensubmittedonline).43.Systemshouldgenerateacomplaintreferencenumberforretrievalofcomplaintstatusinformation.44.Systemshouldallowtheusertoselecttheirrelevant(asperjurisdiction)policestationfromalist(incasethePSisknown)orallowuserstoselectPSbyselecttheirarea.45.Systemshouldallowtheusertolodgeananonymousinformation(incasetheuserdoesnotwanttodisclosepersonaldetails,onlyselectinformation)46.SystemshouldbeabletorecordtheIPaddressofuser47.Systemshouldallowtheusertosubmitformtoregisterforeigners48.Shouldallowuser(citizens)toviewmenuofservicesavailable49.Thispageonthesiteshouldcarrywarningtotheuserto
    • 6thAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka.Date:16/09/2011.9discouragefraudulentcomplaintfiling.50.Systemshouldallowtheusertoviewthetimetakentoprocesstheservicerequest(tomonitorservicedeliverytime)51.Systemshouldprovideanacknowledgementtothecomplainant(oncetheapplicationhasbeensubmittedonline)52.Systemshouldprovideinformationlike:CentersforcollectingapplicationformsProceduralinformationrelatedtoserviceServicefeeServicelevelsforthedeliveryofserviceProcesstovalidateauthenticityofthecertificateEscalationmatrix53.SystemshouldallowusertouploadandupdatecontentoninformationpertainingtoPolicetoCitizenservices54.SystemshouldcommunicatewiththeAlerts&Notificationcomponentandalerttheusersforupdatingcontentwhichhavenotbeenupdatedforagivenperiod55.SystemshouldallowuserstofetchrequisiteApplicationFormsforallServices56.SystemshouldallowuserstoregisterapplicationsintheSystembyselectingrelevante-forms57.SystemshouldcommunicatewiththeDatavalidationcomponentforvalidatingentereddata58.Systemshouldallowuserstoscananduploadsupportingdocumentsforanapplication59.SystemshouldgenerateanAcknowledgementreceiptandallowusertoprintitsothatitcanbegiventotheapplicant.ThisreceiptshouldcontainfollowingdetailsAcknowledgementIdentificationNumber(AIN)ApplicantdetailsServiceTypeDateofIssue
    • 6thAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka.Date:16/09/2011.10Expecteddateofdelivery60.Systemshouldcheckifapplicant’smobileno.hasbeenregisteredandwillcommunicatethroughSMStosendstatusupdatesdirectlytotheapplicant’smobileno.61.SystemshouldallowcitizenstoregistergrievancesthroughPortal.62.Systemshouldallowusertotracktheprogressofthegrievanceregisteredbyenteringtheacknowledgementnumber.63.Systemshouldallowupload/prepareandsubmittingverificationreport.64.Systemshouldallowusertoupdateandsubmitacceptancereason.65.SystemshouldallowupdatestatusagainstComplaint/Acknowledgmentnumber.66.Systemshouldgeneratealertforacceptancethroughportal/SMS.67.Systemshouldallowprintingofacceptancereport.68.Systemshouldallowusertoupdateandsubmitrejectionreason.69.Systemshouldgeneratealertforrejection.70.Systemshouldallowprintingofrejectionreportthroughportal.71.Systemshouldalertdeliveryofficerafteracceptance.72.Systemshouldalertcitizentocollectcertificate/documentthroughSMS/Portal.73.ForoldcasesregisteredbeforethestartofCCTNS,theportalshouldallowforgenerationandlinkingtoauniquecomplaintnumber.74.TheportalshallbeaccessiblethroughinternetandatthePoliceStationsthroughIntranet.ArchitectureofKarnatakaStatePolicePortalThecomponentsofPoliceIT–KarnatakaStatePolicePortal,PoliceITApplication,KSPWANandSDCareinterdependentoneachotherforachievingtheoverallintegratedservicedeliveryobjectives.Inaddition,theprojectcomponentsarerequiredtointeroperatewithvariousotherapplicationsandNCRBrequirementstoextendtheservicesof
    • 6thAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka.Date:16/09/2011.11theinformationsystemshostedinKarnatakaStateSDCtothePoliceStationsandotherservicedeliverychannels.Citizens,externalstakeholdersaswellastheexternaldepartments(e.g.RTO)mayaccesstheportal,whichishostedintheKarnatakaStateSDC.ThefollowingparagraphshighlighttheoverarchingrequirementsofKarnatakaStatePolicePortalOverarchingRequirementsofKarnatakaStatePolicePortalKarnatakaStatePolicePortalisacriticalelementoftheCCTNSrequirements.TheSystemIntegratorshouldclearlyunderstandthatthedesireoftheKarnatakaStatePoliceisnottocreateaweb-sitebutanintegratedinformationinfrastructurethatwillexpand,integrateandenhancethefunctionalneedsoftheKarnatakaStatePolice.Thedesignofsuchacomprehensivesolutionrequiresthejudicioususeoftechnologycombinedwithforesightandadesiretocreateabest-in-classsolution.Itisinthisspiritthatthefollowingcoredesignandfunctionalrequirementsareelaboratedbelow:i.Alternative&IntegratedChannelforServiceAccess–TheKarnatakaStatePolicePortalisexpectedtoserveasanimportantandcriticalserviceaccesschannel.ThePortalisanalternativebutinterlinkedchannelforaccesstoKarnatakaStatePoliceserviceswhereanycitizendesirousofavailingaservicemayregisterandmakearequestandgenerateanacknowledgement/complaintnumber.Theacknowledgement/complaintnumberthusgeneratedwouldserveasalinkandreferenceifthesameisusedfore.g.inaPoliceStationstosubmitrelevantdocuments.ii.ServiceCompletion–TheobjectiveoftheKarnatakaStatePolicePortalshouldbedeliveryoftheservicefrominitiationtocompletionwhereverpossible.TheSystemIntegrator(SI)shouldmakeeveryefforttodesigntheservicessothata
    • 6thAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka.Date:16/09/2011.12citizenshouldbeabletoentertheportal,throughanychannel,performrequiredtaskswhichmayinvolvesingleormultipleback-endinteractionsandtransactionsandcompletehisservicethroughtheportal.Inthissensetheportalismuchmorethanasingleinformationsource;whichdirectstheend-usertowardvariouscompletionchannelsandinformsofthenextstep.Thebidderisrequiredtobeinnovativeanddesignservices,withsupportfromKarnatakaStatePolicetomaximizeservicecompletion.iii.Single-SignOn–TheSystemIntegratormustdesigntheportaltoenablesingle-sign-onsothatanyuseronceauthenticatedandauthorizedbytheportalwouldnotneedtobere-authorizedforcompletinganyservices.TheSImaykeepuserhistoryanddatatoenabletheprocessduringthesession.iv.Anywhere,AnytimeServices–Theportal,SMSserviceswouldenableandallowaccessandcompletionfromanywhere,anytime.ThoughtheportalandKarnatakaStateSDCareaccessiblethroughtheinternetandtheintranet,thedesignshouldbesimple,configurable,andeasilymodifiabletofittherequirementofvariousdevicesfore.g.TabletPCs,SmartPhonesandFeaturePhones.v.DesignaroundLimitations–WhiletheKarnatakaStatePoliceisputtingsignificanteffortinfullycomputerizingallitoperations,integrationlimitationsshallexist.Thusitiscriticalthatsometimesnon-conventionalmethodsofcircumventingaparticularproblemareenvisagedwheretheconventionalsolutionwillnotleadtoservicecompletionoreffectiveservicedelivery.TheSIisexpectedtointeractcloselywiththeKarnatakaStatePoliceandprovidesolutionstoachieveserviceaccessanddeliveryobjectives.
    • 6thAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka.Date:16/09/2011.13vi.CreationofaUniqueRegistration/Complaint/Acknowledgement/Responsenumber–TheportalsolutionshouldfacilitatetheprovisionofaUniqueNumberforallthosewhoaccessKarnatakaStatePolicePortalServicesforeachservice/transactionwhichwillbelinkedacrossservicechannels:oSMS/MobileDevicesoPoliceStationsoAnynewchannelsaddedServiceOrientedArchitecture(SOA)i.TheKarnatakaStatePolicePortaldesignshouldconformtoanapplicationdevelopmentandintegrationmethodologybasedonaServiceOrientedArchitecture(SOA),andtheintegrationmethodologyshouldbebasedonXML/WebServices/W3Ccomplaintstandards.ii.Thesolutionshouldbearchitectedtoensurethatcurrentandnewservices/applicationsfromKarnatakaStatePolicecanbeseamlesslyintegratedintotheproposedandimplementedsolutionarchitecturewithminimalimpactandchanges.iii.TheSolutionhastointegratewithapplicationsacrossvariousKarnatakaStatePoliceapplicationsandexternalapplicationsconsistingofheterogeneousplatformsanddatabases(e.g.integrationofthePortalwithtransport,Passportetc)throughanapplicationintegrationsolution.iv.ThesolutiondevelopedshouldhavenativeIndianlanguagesupportandthePortalshouldhaveKannadaandEnglishlanguageinterfacesandsupportandshouldleveragetheUnicode.Scalability
    • 6thAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka.Date:16/09/2011.14OneofthefundamentalrequirementsofarchitecturetobeproposedforKarnatakaStatePolicePortalisitsscalability.Thearchitectureshouldbeproventobehighlyscalableandcapableofdeliveringhigh-performanceasandwhenthevolumesincrease.Itisrequiredthatthehardware,software,networkandapplicationanddeploymentarchitectureshouldprovideforScale-UpandScaleoutontheApplicationandWebServers,DatabaseServers,ApplicationIntegrationServers,andallothersolutioncomponents.Scalabilityofsolutionistobeachievedalong3dimensions,asdescribedbelow:Scalabilityintermsofthevolumesoftransactionshandled.Thistranslatestothefacilitytoenhancethehardware,softwareandnetworkcapacitiestomaintaintheperformancelevelsalwaysintunewiththeSLAmetrics.ScalabilityintermsofadditionofnewservicesThistranslatestoseamlessandeffortlessintegrationwiththePoliceITapplicationsuchthatnewservicescanbeaddedwithrelativeeaseattheKarnatakaStatePolicePortal.Scalabilityintermsofadditionofnewchannelsofdelivery.Thistranslatestodesigningthesystemssuitablytoprovideservicesthroughotherdeliverychannelsincludingexternalportals,tablets,mobilephonesetc.SecurityThesystemsimplementedfortheprojectshouldbehighlysecure,consideringthatitisintendedtohandlesensitiveapplicationsrelatingtocitizendataandPolicerecords.Theoverarchingsecurity
    • 6thAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka.Date:16/09/2011.15considerationsaredescribedbelow.a.ThePortalapplicationanddatabasesecurityshouldintegratewithplatformsecurityandsystemsecurity.ThevendormusthaveadequatechecksandbalancesbuiltintotheKarnatakaStatePolicePortaltoensurethatonthetechnicalsecurity.b.Thesolutionshouldprovideformaintaininganaudittrailofallthetransactionsandallentriesintothesystem.c.ThesolutionshallbedesignedtosupportadvanceduserauthenticationmechanismsincludingDigitalCertificatesd.Thesecurityservicesusedtoprotecttheinformationinfrastructureshallinclude:Identification,Authentication,RoleAssignment&AccessControl,AdministrationandAuditandsupportforindustrystandardprotocols.e.ThesolutionshouldprovideSingle-Sign-Onfeatureswithpasswordencryptionandcapabilitytoenforcechangingthepasswordsatsystem-definedintervals.f.Thesolutionshouldhandleerrorsduetocommunicationfailure,hardwarefailure,etc.androllbackthechangesappropriatelysothattransactionconsistencyismaintainedatalltimes.g.TheoverarchingrequirementistheneedtocomplywiththelatestISO27001standardofsecurity.h.Systemwillbeauditedbyathirdpartyatthestageofacceptancetestingstagepre-launchandperiodicallythereafter,atleastonceayear,toensurethatthesystemssecurityisintactandthatthesecuritypoliciesarestrictlybeingenforced.Non-Functionalrequirementsof‘KarnatakaStatePolicePortal’PortalTheKarnatakaStatePolicePortalisaimedasasinglepointofaccessforalltheservicesofferedbyKarnatakaPoliceDepartment.
    • 6thAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka.Date:16/09/2011.16The‘KarnatakaStatePolicePortal’PortalSolutionforKarnatakaStatePoliceshalladdressthefollowingkeyfunctionalrequirements:Securedynamiconlineself-registrationforusersThesolutionmustprovidefortheabilityforuserstoregisterthemselvesintheuserdirectoryandthenbeassignedtherelatedprivileges/entitlementsbasedontheirpreferencesandeligibility.Thisfacilityshouldalsogivetheusertheabilitytoeditdetailsaboutthemselves,suchasusernameandpassword.WheneveracitizenregistershimselftoKarnatakaStatePolicePortal,heshallbeprovidedwithauniqueloginID.Advancedauthentication(includingPKI)supportTheportalsolutionshallsupportadvancedauthenticationtechniques(suchasPKIwithX.509certificates,RSASecureIDtokens,RADIUS,SmartCards,etc)whererequiredforchosenapplications/transactionswheredualauthentication,non-repudiation,ordigitalsignaturesarerequired.Increasingefficiencybyproviding“singlesign-on”Theportalshallprovidethecapabilityforausertologinonceandbeabletoaccessallappropriateservices.Theportalshallfacilitatethecitizenstocreateandbuildtheuserprofileswithrequiredinformationtoaccessandprocessthedepartmentservices.TheuserprofilesandtheirprivilegesshallbeadministeredusinganLDAPbasedsolution.E-FormsforOnlineServicesTheonlineore-formscreatedfordeliveringtheKarnatakaStatePoliceservicesthroughKarnatakaStatePolicePortalshallbekepttotheminimumsoastosuitbandwidthtypicaltolimitedbandwidthconnections.Theformfillingshouldbeeasy,userfriendlyandshall
    • 6thAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka.Date:16/09/2011.17avoidcommonformfillingerrors(suchas,ensuringallmandatoryfieldsareentered,selectingoptionsbycheckingboxeswhereapplicable,numberentryetc.).TheportalshallprovideEasy-to-usestep-by-stepguidancetofillthee-Formsintheformofform-wizards.Thee-Formsmustbepopulatedwiththenecessaryinformationbasedontheuserprofileandthedataretrievedfromthebackenddepartmentdatabasesusinguserinformationstoredintheuserprofiles.Thee-Forms,asrequiredfortheservices,mustsupportDigitalCertificatebasedsignaturesofthecitizense-Formsareeventuallyexpectedtohavetheneedtobesigneddigitallybytheusers,dependingontheservice.Portalshallprovidetheprintableformatsforallthee-Formsandtheuser,uponfillingupthedetails,canobtaintheprintoutofthesame.Allthee-formsshallhaveappropriatefieldlevelandformlevelbusinessvalidationsbuiltintoittoensurethatscopeforincomplete/inaccurateinformationiseliminatedandtheinformationiscapturedforallthemandatoryfieldsintheform.FollowingarethefeaturestobesupportedbytheE-Forms.Thee-FormsshallbeoftheformatPDFlatestversionoranequivalentformat(thatmeetsthealltherequirementsdescribedinthissection)Usersmustbeabletodownloadthee-Formsandfillthemattheirconvenience,withoutrequiringtobeconnectedtotheportal.Usersmustbeabletocopytheblanke-Formswith/withoutthefilled-indatainanyremovablecomputermedia(e.g.,CDROMs,Memorysticksetc),aswellastransportthemusingmechanismssuchasemailandftp.Thee-Formsmustbedesignedtobeuser-friendly.Forexample,mandatoryfieldsshouldbedistinctlyidentifiable;fieldsthatwillbefilledautomaticallybythesystemshouldbedistinctlyidentifiable,etc.
    • 6thAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka.Date:16/09/2011.18Thee-Formsmustbesupportedforusebythestakeholdersonallwidelyusedoperatingsystemssuchasvariations/versionsofWindowsorlater,UNIX,Linux,etc.,preservingthefunctionality,lookandfeeloftheform.Whenprinted,thee-Formmustpreservetheappearanceasonthescreen.Thee-Formsmustsupportattachmentofmultipledocuments(ofanyPoliceITapplicationsupportedformat).Suchattachmentsmustbeembeddedinthee-Formsothattheycanbecopied/transported/uploaded/downloadedseamlesslytogether.Thee-FormsmusthavethefacilitytoallowauthorizedKarnatakaStatePoliceemployeesaddnotes/notations/comments.Thefacilityshouldallowsavingofsuchnotesseparatelyfromthee-Formitself;Displayoftheoriginale-Formwithdatashouldbepossiblewithorwithoutthenotes(aspertheaccessprivilegesapplicable).Thee-FormsmustpreservethepositionofthenotesforaccuratedisplayThee-FormsmusthavethefacilitytoallowKarnatakaStatePoliceemployeesplacewatermarksontheform.Theintegrityoftheoriginale-FormanditsdatacontentmustbeverifiableusingthePKIdigitalsignaturesevenafternotes/comments/watermarksareaddedbytheemployeesThee-FormmustallowthedatatobeextractedintoXMLformat.Therearesomeformsthatrequirethephotographsofindividualstobeaffixed.Suchphotographsshouldcorrelate(forstorage,processing&retrieval)withthedetailsofthecorrespondingindividualmentionedinthee-Form.Newe-Formswillberequiredtobedesigned&deployedwheneverKarnatakaStatePolicenotifieschanges/additions/deletionsintheformsandadditionofnewservices.ContentManagement
    • 6thAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka.Date:16/09/2011.19Theportalsolutionistheofficialinformation&servicedeliveryinterfaceforKarnatakaStatePolicetoallthestakeholdersandtheextremecareshallbetakenwhiledesigningtheportallayout,colouringscheme,taxonomyetc.ItistheresponsibilityoftheSItoensurethatportalisdesigned,implementedandmanagedtothefullestsatisfactionandrequirementsofKarnatakaStatePoliceOneofthekeyrequirementsfortheportalisthecontentmanagementandtheSIshallimplementtherequiredtoolsandprocessestoensurethatthecontent,formandservicesdeliveredthroughportalareadheringtothestandardsagreedbetweenSIandKarnatakaStatePolice.TheSIshallimplementcontentmanagementtoolsincludingcontenteditors,approversandmanagers.SIshalldeployprofessionalcontenteditorsforauthoringthecontentandshallbeuploadedtothe‘KarnatakaStatePolicePortal’afterreceivingsuchapprovalfromtheKarnatakaStatePolice.TheSIshallensurethatallthecontentincludingfreetext,documents,formsetc.adherestothedefinedstandardsbeforebeinguploadedinthesite.Suchrequirementsshallbemetusingaprofessionalcontentmanagementsolution.PersonalizationofServicesTheportalsolutionshallprovidetheuserswithcustomizedandpersonalizedtreatmentbyusingtheacknowledgement/receiptnumbersgeneratedforeachregistration.EnhancingflexibilitybyenablingaccessthroughmultipledevicesTheKarnatakaStatePolicePortalshallbedesignedinadeviceindependentmannersuchthatmajorchangestotheportalsoftwareorconfigurationarenotrequiredtoaccesstheservicesthroughmultipledevicessuchastablets,smartphonesandcellphones.ApplicationProtection
    • 6thAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka.Date:16/09/2011.20Accesstothe‘KarnatakaStatePolicePortal’Solutionanditsservicesshouldberestrictedtoauthorizedusers.Thesecuritysolutionshoulddisallowallattemptsbyuserstobypasssecuritycontrols.Reliability&IntegrityoftheServices/TransactionsThesolutionshalladdressreliabilityandintegrityoftheend-to-endtransactionsi.e.ensuringtheintegrity&completenessoftheinformationretrieved/updatedinthedatabases.PerformanceCachingPortalshallprovideperformancecachingtoimprovetheoverallperformanceintermsofthespeedatwhichcontentisdeliveredtousers,bycachingfrequentlyaccessedinformationbothattheuserandserverends.NoMandatoryClientSoftwareTheWebPortalsecuritysolutionmustnotmandatetheuseofadditionalclientsoftwareforwebaccess,otherthanastandardwebbrowser.ThePortalshouldrunonthelatestreleasedversionsofallthestandardbrowsers(includingFirefox,IE,Chrome,andOpera).Incaseanyspecificapplicationrequirestheuseofsuchacomponent,itshouldbemadeavailableontheportalforafreedownloadbytheend-users(e.g.AdobeAcrobat).SearchFunctionality‘KarnatakaStatePolicePortal’isaimedasarepositoryofInformation&servicesrelatedtoKarnatakaStatePoliceandeventuallywillcontainvolumesofinformation,makingitdifficultforuserstolocatetheinformationtheyrequire.Portalshallprovideefficientsearchfunctionalitythroughtheautomaticcategorizationandindexingofthe
    • 6thAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka.Date:16/09/2011.21content,services,documentsetc.MetadataDirectoriesTheportalsolutionshallincludingMetadatadirectoriesforpersonalizationandsearchfunctionstoworkeffectivelythroughcreationofindexesand“cross-references”ofthedata(dataassets)containedineachofthevariousdatabasesassociatedwiththeportal.SecuretransmissionofdataThesolutionmustuseencryptedcommunicationbetweenitscomponentsandthePoliceITapplication/portaldatabases.Thesolutionmustprovidecompatibilitywithindustrystandardencryptednetworktraffic,whichmaybeusedtotransmitcriticaldata(e.g.HTTPoverSSL,andLDAPoverSSLetc).AuditingandreportingfacilitiesTheportalsolutionmustprovideauditingandreportingfacilitiestobeutilizedinsystemperformanceandsecurityaccesscontrolsmonitoring.MISReportingThePortalsolutionshallprovideMISreportsonallportaltransactions.Site,page,andcontentcontrolThesecuritysolutionmustbeabletosupportavarietyofwaystorestrictaccessforspecificuserstoonlycertainresourcesatthesite,pageandcontrollevelsofthePortal.SecurestorageofcriticalitemsTheportalsecuritysolutionmustprovidefortheabilitytosecurelystorecriticaldatawithintheLDAP/transactiondatabasesothatadministratorsdonothaveaccesstoitemssuchastransaction
    • 6thAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka.Date:16/09/2011.22information,passwords,userprofilesandothercriticalitems.DetailedsessionmanagementabilitiesTheportalsecuritysolutionmustprovideforsessionsettingssuchasidleormaxsessiontime-outs,concurrentsessionsandothersessioncontrolsettings.PasswordmanagementfunctionsTheportalsolutionmusthavetheabilitytoperformpasswordmanagementfunctionsincluding:controlledpasswordexpirations,minimumpasswordlengths,andenforcementofalphanumericpasswordstandards,passwordhistorylogging,anduserlockoutfromfailedloginattempts.WebAccessFilteringTheportalsecuritysolutionmustexaminealltraffictoallresourcesofthesolutionandallaccessattemptstothe‘KarnatakaStatePolicePortal’ordirectlytoanyresourcemanaged/accessbytheportal,shouldbeinterceptedbythesecuritysolution,andexaminedforauthenticationandauthorizationrequirementsdefinedfortheresource.Atthesametime,theperformanceoverheadofexaminingallweb-trafficandperformingtheauthenticationandauthorizationrequestsshallnotbecomethebottleneckintheservicedeliveryprocessandshouldnotimpactontheperformanceoftheportalsolution.SecurityMonitoringTheportalsecuritysolutionmustbecapableofcomprehensiveloggingofthetransactionsandaccessattemptstotheresources/applicationsthroughtheportal.Itshouldbecapableofloggingtransactionhistory,unauthorizedaccessattempts,andattemptstologinthatfail.Itshould
    • 6thAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka.Date:16/09/2011.23alsobecapableofnotifyingappropriatepartiesofsuspiciousactivity.ConfigurationManagementTheportalshallincludemechanismofcontrollingchangestoconfiguration,ifamajorchangetoconfigurationismadethenawayofrecordingthischangemustbeprovidedwiththepossibilityofrollingbackthroughpreviousconfigurationsinthecaseofproblems.OtherRequirementsBranding:The‘KarnatakaStatePolicePortal’muststandardizethelook&feelofthesolution,inconcurrencetothelocalfactors&Governmentrequirements,specificallyregardingtheuseofimagesandcolours;OtherGovernmentPortals:The‘KarnatakaStatePolicePortal’shouldprovidelinkstootherGovernmentonlineresourcesOpenStandards:The‘KarnatakaStatePolicePortal’shouldmakeuseofopenstandardssuchasprotocols,languages(e.g.XML)andapplications,whereappropriate.Thisshouldhelpprotectthesiteandtechnologyagainstredundancy;Usabilityreviews:Thedesignshouldalsotakeintoconsiderationtheresultsfrommoredetaileddiscussionsheldwithusersregardingtheirexpectationsinusingtheportal.Thisshallbeperformedthroughfeedbackmechanismstargetedatusersregisteredwiththeportal,e-mailsreceivedfromcitizens/businesses;surveyconductedbytheSItargetedatthespecificstakeholdercommunities.Contentstructureandnavigation:ContentshouldbedesignedaroundUserGoalsandmakeuseoftheconceptofsector/sub-communities(Individuals/Businesses/Employers/SeniorCitizenServices,Studentsetc)RequirementsforSMSbasedservicesTheSMS/Mobileservicesshallprovidemostoftheservicesofthe
    • 6thAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka.Date:16/09/2011.24PortaloverSMSandthroughamobilebrowser.Thescopeofworkforthebidderincludesthefollowing:1.Thebiddershalldesign,code,build,procuretherequiredhardware/software,install,operate,managecontentandprovidetheSMSbasedservicesonacontinuousbasis.2.ThebiddershallplanandprovideinformationalandtransactionalservicesthroughSMSandMobiledevices.3.Allowuser(citizens)toaccesslistofCitizens’ServicesviaSMS.4.Allowusers(citizens/petitioners)tosearchfortheirrequestonthebasisofServiceRequest/Acknowledge/Complaintnumber.5.Displaypetition/servicerequestdetailsandstatusonthescreenbasedontheusersearch.6.Allowthecitizentogetthephonenumber,addressandotherrelevantdetailsofPoliceStations,PCRetc.7.AllowthecitizentoinputhislocationandgetthelocationofnearestPoliceStation.8.AllowthecitizentoinputhislocationandgetthenumberofassignedLocalPolicepersonnel.9.AllowthePolicepersonneltogetbasicFIRdetails(foraFIRalreadyfiled)throughSMS.10.AllowKarnatakaStatePolicepersonneltogetvehicledetailsthroughSMS(thedatawouldbegeneratedthroughRTO).11.AllowKarnatakaStatePolicepersonneltogetbasiccaseinformationthroughSMS.12.AllowCitizenstosubscribetovariousbroadcastservice(e.g.trafficinformation)throughSMS.13.AllowcitizenstoreceivealertsthroughSMSontheircaseifservicetimehavebreachedthroughregisteredmobilenumberduringcasefiling.14.Allowcitizenstoreceivealertsonstatusoftheircasesoronquery.15.AllowinterfacesandresponseinKannadaandEnglish.
    • 6thAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka.Date:16/09/2011.2516.AllowcitizenstoregistertheirmobilenumberstoreceiveSMSalerts.4Addendum-I,Sl.No.13ModificationtoL-3SwitchSpecificationModificationModulararchitectureorequivalenttechnologyminimumoffiveslotsforinterfacemodulesDualswitchfabriccapablewithtwodedicatedfabricslotsapartfromtheinterfacemoduleslotsShallprovidedistributedswitchingtechnology(anyadditionalhardwarerequiredforthesameshallbeproposed)ShallsupportdistributedLayer-2andLayer-3forwardingTheswitchshallbe19”RackMountable(proposed)Shallhaveminimumof200GbpsSwitchingcapacity/moduleShallhaveminimum65Mppsswitchingthroughput/moduleItshouldbemodularchassisbasedonly.Shallprovidedistributedswitchingtechnology(anyadditionalhardwarerequiredforthesameshallbeproposed)ChassisshouldhaveredundantswitchingfabricsChassisshouldhaveredundantpowersupply.Switchingfabricshouldbe700MppsorhigherShouldhavetotalaggregateswitchingcapacityof1.5TbpsorhigherSinglecardshouldsupportnon-blockingperformance.Itshouldhave4interfacemoduleeachhaving48GBICPorts.Itshouldsupport10Gbpsports.Eachinterfacemoduleshallhaveatleast4comboports(Copper/Fibre).Itshouldsupportminimum10interfaceslots.TheswitchshouldsupportNon-BlockingandWire-SpeedSwitchingandRoutingonallInterfaceModules.LinecardsorinterfacemodulesshouldnotbeOver-Subscribed.
    • 6thAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka.Date:16/09/2011.26AllthemodulesshouldhavelocalswitchingandroutingresourcestoswitchandroutepacketswithouthavingtorelyonacentralswitchingandroutingEngine,distributedarchitecture.TheswitchOEMshallbeappearinginthelatestgartnersmagicquadrantforglobalenterpriseLtd.54thAddendumAnnexure-AModifiedMultifunctionprinterspecificationModificationS.NoItemSpecificationDetails1.MemoryMinimumof128MBRAM2.SpeedMinimumof15PPM3.ResolutionMinimumof1200dpi4.InterfaceUSB,Ethernet5.NetworkShouldhaveRJ-45port6.ScanspeedMinimumof25PPM7.Papercapacity(trays)Minimumof1tray9.TotalPaperCapacityMinimumof200S.NoItemSpecificationDetails1.MemoryMinimumof64MBRAM2.SpeedMinimumof15PPM3.ResolutionMinimumof1200dpi4.InterfaceUSB,Ethernet5.NetworkShouldhaveRJ-45port6.ScanspeedMinimumof15PPM7.Papercapacity(trays)Minimumof1tray9.TotalPaperCapacityMinimumof2006.Vol-IPg.No:95Sec.No:6.5AdditiontoScopeofWorkAdditionOperationandMaintenanceoftheNewHardwareshallbeginfromthedateofcommissioningofthehardwareandshallcovertheentirecontractperiod.Thebiddersareexpectedtoaccountforthesameintheirfinancialproposals.
    • 6thAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka.Date:16/09/2011.27RFPVolumeII:Commercial&Biddingterms1.Vol-IIAdditiontothedefinitionsapplicableinVolIIAdditionBidder/BiddersshallmeanthePrimeBidderandalloranyofhisConsortiumpartnersincaseconsortiumsarebiddingforthetender.Orelsethestandardmeaningofthetermwillstand.2Vol-IIPg.No:18Sec.No:3.4.2AdditiontodefinitionsapplicableinVolume-IIAdditionNon-responsiveshallalsomeanifabiddoesnottoconformtoallthematerialaspectsoftheRFPwhichmayincludeprovidingfinancialinformationinthetechnicalbid,conditionalbid,bidssubmittedinanyotherformatthanprovidedintheRFP,bidssubmittedwithoutafirmbidprice,bidsnotconformingtothespecificationsasprovidedintheRFP,amongothers.3.Vol-II,Pg.No.23Sec.No3.4.6AdditiontoPrequalificationcriteriaandtechnicalevaluationcriteriaAdditionTheprojectscitedhereshouldnothavebeencompletedusingoutsourcingofthesoftwaredevelopmentworkeitherinentiretyorinparts.Thededicatedandpermanentstaffofthebidderorprimebidderincaseofconsortiumshouldhavebeenresponsibleforthedevelopmentanddeploymentofthesoftwarecode.4.Vol-II,Pg.No:23,Sec.No:3.4.6ModificationtoTechnicalEvaluationCriteriaMatrixModificationModificationtoTechnicalEvaluationCriteriahasbeenperformedandthefull&finalTechnicalEvaluationCriteriamatrixisattachedasaseparatedocument.5.Vol-II,Pg.No:ModificationtoFailuretoagreewiththeTermsandConditionsModification
    • 6thAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka.Date:16/09/2011.2833,Sec.No:4.6oftheRFPFailureofthesuccessfulbiddertoagreewiththeTerms&ConditionsoftheRFPshallconstitutesufficientgroundsfortheannulmentoftheaward,inwhicheventKSP/KCoPSmayawardthecontracttothenextbestvaluebidderaspersection6.1.4inthisRFPorcallfornewproposalsorinvokethePBG.FailureofthesuccessfulbiddertoagreewiththeTerms&ConditionsoftheRFPshallconstitutesufficientgroundsfortheannulmentoftheaward,inwhicheventKSP/KCoPSmayawardthecontracttothenextbestvaluebidderaspersection6.1.4inthisRFPorcallfornewproposalswhileinvokingtheBidSecurity(EMD).6.Vol-IIPg.No.35Sec.No.5.2ModificationtoLiquidatedDamagesModificationIntheeventoftheBiddersfailuretosubmittheBonds,GuaranteesandDocumentsandsupplythesolution/equipmentasperschedulespecifiedinthisRFP,KSP/KCoPSmayatitsdiscretionwithholdanypaymentuntilthecompletionofthecontract.KSP/KCoPSmayalsodeductfromtheBidderasagreed,liquidateddamagestothesumof0.5%ofthecontractpriceofthedelayed/undeliveredservices(asdetailedinVolumeIofthisRFP)foreveryweekofdelayorpartofaweek,subjecttothemaximumvalueoftheLiquidatedDamagesbeingnotmorethan10%ofthevalueofdelayedservices.ThisrighttoclaimanyliquidateddamagesshallbewithoutprejudicetootherrightsandremediesavailabletoKSP/KCoPSunderthecontractandlaw.IntheeventoftheBiddersfailuretosubmittheBonds,GuaranteesandDocumentsandsupplythesolution/equipmentasperschedulespecifiedinthisRFP,KSP/KCoPSmayatitsdiscretionwithholdanypaymentuntilthecompletionofthecontract.KSP/KCoPSmayalsodeductfromtheBidderasagreed,liquidateddamagesaspertheapplicableSLAsmentionedinsection4.1.4ofVolumeIIIofthisRFP,subjecttothemaximumvalueoftheLiquidatedDamagesbeingnotmorethan10%ofthecontractvalue.ThisrighttoclaimanyliquidateddamagesshallbewithoutprejudicetootherrightsandremediesavailabletoKSP/KCoPSunderthecontractandlaw.7.Vol-II,Pg.No.22.Sec.No.3.4.3AdditiontoConsortiumCriteria:Intheeventofconsortiumpartnersproposingtoperformdifferenttaskwhichareotherwisepartandparcelofthis
    • 6thAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka.Date:16/09/2011.29contract,thetechnical,financialandorganizationalcapabilitiesofsuchpartnershallbesupportedbydocumentaryevidencesimilartospecificationslaiddownfortheprimebidderinrespectofthecomponenttasksthepartnerproposetoperform.ButIfallthepartnersperformalltaskofthiscontracteachoneofthemhastofulfilthetechnicalcriteriaasmentionedintheRFP8.4thAddendumAnnexure-FAdditiontoAnnexure-FPricingsummary.AdditionAdditionallineitemsformaintenanceofexistinghardware(Form5:MaintenanceofExistingHardware)AdditionalbreakuptothelineitemsofForm2AforperformingsitepreparationanddeployingITinfrastructureonthebasisofclientlocations.(Form2A1toA18:ApplicationandPortalEnhancementCost)Additionallineitemsforperformingadditionalsoftwaredevelopmentservices.(Form2C:ApplicationandPortalEnhancementCost)RFPVolumeIII:MasterServiceAgreement.1.Vol–IIIAdditiontoconsortiumrequirementsAdditionIncaseofaconsortiumwinningthebid,thedetailsoftheconsortiumpartnersinvolvedandconsortiumagreement(backtobackagreement)detailswillbeincludedaspartofthecontract.
    • 6thAddendumtoRFPforselectingSystemIntegratorforCCTNSprojectinKarnataka.Date:16/09/2011.302.Vol–IIIAdditiontodefinitionsapplicableinVolumeIIIAddition“MaterialBreach”meansfailuretoperformbytheSIthatpermitsthedepartmenttocompelperformanceandalsocollectdamagesbecauseofthebreach.3.Vol-III,Pg.No.62,Sec.No.3.6ModificationtoPaymentScheduleModificationAllthehardwareproposedunderthisprojectshouldbealongwithaComprehensiveAMCfor5yearspostsuccessfulGo-Liveoftheprojecti.e.fromsuccessfulgo-liveofPhase-II.AllthehardwareproposedunderthisprojectshouldbealongwithaComprehensiveAMCfor2yearspostSuccessfulGo-Liveoftheproject.Incase,thecontracttermisextendedthecomprehensiveAMCtermshallgetextendedaccordingly.4.Vol-III,Pg.No-71Sec.4.1.4(b)(III,IV)ModificationstoViolationsandAssociatedPenaltiesModificationiii.Penaltiesapplicableforeachofthehighseverityviolationsare0.1%ofrespectivepayment-periodpaymenttotheSI.iv.Penaltiesapplicableforeachofthemediumseverityviolationsare0.05%ofrespectivepayment-periodpaymenttotheSI.iii.Penaltiesapplicableforeachofthehighseverityviolationsare0.1%oftheCAPEXdueaspersection3.6scheduleVI:PaymentScheduleofRFPVolumeIII.iv.Penaltiesapplicableforeachofthelowseverityviolationsare0.05%oftheCAPEXdueaspersection3.6scheduleVI:PaymentScheduleofRFPVolumeIII.5.Vol-III,Pg.No-71Sec.4.1.4(b)AdditiontoViolationsandAssociatedPenaltiesAdditionThetotalpenaltiesliabletobecollectedunderthissectionwouldbelimitedto10%ofthecontractvaluenotincludingliquidateddamages.
    • 3.4.6 Technical Evaluation CriteriaNo Evaluation Criterion Max score Cut off score11 Previous Project Experience 35 25A Previous Software Services (design/development of solution)project experience in the chosen technology stackPlease provide three (3) citations. Each citation will be evaluatedbased on the following parameters:i. Value of the project (30%)(Bench Mark = INR 3 Cr)ii. Similarity in the proposed technology stack (50%)iii. Project Status (20%)5B Previous project experience related to Site Preparation andInstallation and Commissioning of Client Side Infrastructure formulti-site, geographically spread project locationsPlease provide two (2) citations. Each citation will be evaluatedbased on the following parameters:i. Value of the project (20%)(Bench mark = INR 10Cr)ii. Similarity in the scope of the project to the current projectrequirements (25%)iii. Number of sites / nodes (25%)(Indicative number of sites / nodes = 500)iv. Geographical Location (Country) of the project (15%)v. Project Status (15%)5C Previous project experience related to Networking for multi-site,geographically spread project locationsPlease provide two (2) citations. Each citation will be evaluatedbased on the following parameters:i. Similarity in the Scope of the project to the current projectrequirements (20%)ii. Number of sites / nodes (40%)(Bench Mark = 500 sites/nodes)iii. Geographical Location (Country) of the project (20%)iv. Project Status (20%)51The bidder should meet all the criteria including cut-off for each category failing which the biddershall be disqualified.
    • D Previous project experience related to Setting up of Infrastructure(Server, Storage,…) for a Data Center and Disaster Recovery CenterPlease provide three (3) citations. Each citation will be evaluatedbased on the following parameters:i. Value of the projects (30%)(Bench mark = INR 5Cr)ii. Similarity in the scope of the project to the current projectrequirements (30%)iii. Geographical Location (Country) of the project (20%)iv. Project Status (20%)5E Previous project experience in Data Migration / Data DigitizationPlease provide three (3) citations. Each citation will be evaluatedbased on the following parameters:i. Value of the projects (20%)(Bench Mark = INR 5Cr)ii. Similarity in the scope of the project to the current projectrequirements (30%)iii. Multi-location project (15%)(Bench Mark = 10 locations)iv. Geographical Location (Country) of the project (20%)v. Project Status (15%)5F Previous project experience in implementing Capacity Building /Change ManagementPlease provide three (3) citations. Each citation will be evaluatedbased on the following parameters:i. Value of the projects (15%)(Bench Mark = INR 5Cr)ii. Number of people trained on IT skills and/or IT application(20%)(Bench Mark = 5000 people)iii. Similarity in the scope of the project to the current projectrequirements (15%)iv. Multi-location project (20%)(Bench Mark = 10 locations)v. Geographical Location (Country) of the project (20%)vi. Project Status (10%)5
    • G Previous project experience in Operations and Maintenance of theprojectPlease provide two (2) citations each for any of the two projectservices given below.i. O&M for Application Maintenance and Functional Support(30%)ii. O&M for DC-DR Infrastructure Support (30%)iii. O&M for Helpdesk Infrastructure Support (25%)iv. O&M for Handholding Support (15%)Each citation will be evaluated based on the following parameters:i. Project Duration (20%)(Bench Mark = 5 years)ii. Similarity of the set of services of the project (20%)iii. Geographical Location (Country) of the project (20%)iv. Government / Public Sector Projects (20%)v. Project Status (20%)52 Detailed Methodology 15 10A Methodology for Data Migration/Data DigitizationThe methodology will be evaluated based on the followingparameters:i. Clarity in the proposed methodology (50%)ii. Proposed methodology contains aspects over and beyondwhat is in the RFP (50%)5B Methodology for Change Management and Capacity BuildingThe methodology will be evaluated based on the followingparameters:i. Clarity in the proposed methodology (50%)ii. Proposed methodology contains aspects over and beyondwhat is in the RFP (50%)5C Methodology for Exit ManagementThe methodology will be evaluated based on the followingparameters:i. Clarity in the proposed methodology (50%)ii. Proposed methodology contains aspects over and beyondwhat is in the RFP (50%)53 Proposed Team and Governance Structure 35 25A Proposed Governance Structure and Escalation MechanismThis criterion will be evaluated based on the following parameters:i. Overall Governance Structure (20%)ii. Program Management Team Structure and Roles (20%)iii. Profiles of Key members of Program Management Team5
    • (40%)Escalation Mechanism (20%)B Proposed team and profiles for CAS (State)-implementation androllout, Configuration, Customization and Application developmentThis criterion will be evaluated based on the following parameters:i. Overall Team (20%)ii. Fitment of Qualifications and Previous Experience of theProject Manager for Software Development Team (20%)iii. Fitment of Qualifications and Previous Experience of theLead Business Analyst (20%)iv. Fitment of Qualifications and Previous Experience of theLead Solution Architect (20%)Fitment of Qualifications and Previous Experience of the LeadDatabase Expert (20%)8C Proposed team and profiles for Capacity Building/ChangemanagementThis criterion will be evaluated based on the following parameters:i. Overall Team (20%)ii. Experience of the key members of the team in executingcapacity building / change management projects of similarnature (20%)iii. Experience of the key members of the team in executingcapacity building / change management projects of similarnature in the State (20%)iv. Fitment of Qualifications and Previous Experience of theProject Manager for CB-CM Team (40%)5D Proposed team and profiles for Data Migration / Data DigitizationThis criterion will be evaluated based on the following parameters:i. Overall Team (20%)ii. Experience of the key members of the team in executingData Migration projects of similar nature (40%)iii. Fitment of Qualifications and Previous Experience of theProject Manager for Data Migration Team (40%)2E Proposed team and profiles for Infrastructure setup at DC and DRThis criterion will be evaluated based on the following parameters:i. Overall Team (30%)ii. Experience of the key members of the team in executingprojects of similar nature (40%)iii. Fitment of Qualifications and Previous Experience of theProject Manager for Infrastructure Team (30%)3F Proposed team and profiles for Coordination and Management ofNetworking and related componentsThis criterion will be evaluated based on the following parameters:i. Overall Team (50%)2
    • ii. Fitment of the Experience of the key members of theteam in executing projects of similar nature (50%)H Proposed team and profiles for Domain ExpertsThis criterion will be evaluated based on the following parameters:i. Overall Team with mix of experience (20%)ii. Experience of the domain experts with the State Police(40%)iii. Fitment of Previous Experience and Role of the domainexperts in Police Department (40%)3I Proposed team for Operations and MaintenanceThis criterion will be evaluated based on the following parameters:i. Overall Team (50%)ii. Fitment of the Experience of the key members of theteam in executing projects of similar nature (50%)34 Project Plan 15 10A Comprehensiveness of the project plan 3B Activities, sequencing, dependencies among activities 3C Resource planning, allocation and loading 3E Proposed Status Reporting mechanism 3F Risk Management & Mitigation plan 3Total 100 70