Karnataka State Police RFP Volume 1
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  • 1. ,Crime & Criminal TrackingNetwork and Systems(CCTNS)E-Governance Mission Mode Project (MMP)of MHA, GoIRFP for State System IntegratorKarnatakaState Crime Record BureauBangaloreFunctional & TechnicalSpecifications Volume -I
  • 2. Karnataka State Police RFP for Selection of State System Integrator 1E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Document HistoryVersion Date of Submission Created byFirst Version 05/07/2011 Karnataka State Police
  • 3. Karnataka State Police RFP for Selection of State System Integrator 2E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011TABLE OF CONTENTSS. NO. CONTENTS PAGE NO1. PROJECT INTRODUCTION 81.1 PROJECT BACKGROUND 121.2 BACKGROUND OF POLICE SYSTEMS IN INDIA 131.3 OVERVIEW OF CRIME AND CRIMINALS TRACKING NETWORK AND SYSTEMS (CCTNS) 151.4 VISION & OBJECTIVE OF CCTNS 161.5 DESIRED OUT COME OF CCTNS 171.6 GOALS OF THIS RFP 181.7 RFP ISSUING AUTHORITY 191.8 STRUCTURE OF THE RFP 192 POLICE IT & OTHER LEGACY ,LEGACY SYSTEM & ICT INFRASTRUCTURE 202.1 OVERVIEW OF POLICE IT 202.2 EXISTING LEGACY SYSTEMS 262.3 EXISTING DATA CENTER INFRASTRUCTURE 322.4 EXISTING WAN INFRASTRUCTURE 412.5 EXISTING CLIENT SIDE INFRASTRUCTURE 423. IMPLEMENTATION FRAME WORK OF POLICE IT/CCTNS PROJECT 663.1 OVERVIEW OF CURRENT STATUS OF POLICE IT PROJECT 673.2 SUMMARY OF POLICE IT GAPS & IMPLEMENTATION SCOPE 693.3 TRANSITION REQUIREMENT & RESPONSIBILITY 724. CORE APPLICATION SOFTWARE 744.1 CAS (CENTER) 744.2 CAS (STATE) 754.3 ROLE OF SOFTWARE DEVELOPMENT AGENCY (SDA) POLICE IT & CAS INTEGRATIONS 765. GEOGRAPHICAL COVERAGE OF THE PROJECT 786. SCOPE OF SERVICES 846.1 OVERVIEW OF THE SCOPE OF WORK FOR THE SYS TEM INTEGRATOR 866.2 PROJECT PLANNING AND MANAGEMENT 876.3 CONFIGURATION , CUSTOMIZATION AND EXTENSION (NEW MODULES) OF POLICEIT/ AND INTEGRATION WITH CAS (CENTER) AND EXTERNAL AGENCIES936.4 SITE PREPARATION AT POLICE STATIONS AND HIGHER OFFICES 946.5 INFRASTRUCTURE AT THE CLIENT SIDE LOCATIONS 956.6 DATA MIGRATION AND DATA DIGITIZATION 996.7 IT INFRASTRUCTURE SETUP AT DATA CENTRE & DISASTER RECOVERY CENTER 1026.8 NETWORK CONNECTIVITY FOR POLICE STATION, HIGHER OFFICES, DATACENTRE & DRC 1096.9 INFRASTRUCTURE MAINTENANCE AND FACILITY MANAGEMENT 1106.10 CAPACITY BUILDING, CHANGE MANAGEMENT AND COMMUNICATION & AWARENESS 1246.11 TRAINING 1296.12 HELPDESK OPERATIONS 130
  • 4. Karnataka State Police RFP for Selection of State System Integrator 3E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20116.13 SLA MONITORING 1316.14 HANDHOLDING SUPPORT 1326.15 PROVIDING WARRANTIES 1347 REQUIREMENT ON ADHERENCE TO STANDARDS 1378 SUPPORT TO 3RDPARTY ACCEPTANCE TESTING, AUDIT AND CERTIFICATION 1389 ROLLOUT PLAN 14310 BUSINESS MODEL 14511 TEAM STRUCTURE AND COMPOSITION 14912 EXIT MANAGEMENT & TRANSITION AT THE END OF THE CONTRACT PERIOD 159ANNEXURE -A POLICE IT ERP APPLICATION 160ANNEXURE-B IT INFRASTRUCTURE AT DATACENTRE & DISASTER RECOVERY CENTER 199ANNEXURE-C SITE PREPARATION AT POLICE STATION AND HIGHER OFFICES 261ANNEXURE-D DATA DIGITISATION AND MIGRATION 273ANNEXURE-E NETWORK CONNECTIVITY AT POLICE STATION, HIGHER OFFICES, DATACENTRE & DRC 284ANNEXURE-F CAPACITY BUILDING & CHANGE MANAGEMENT 330ANNEXURE-G TECHNOLOGY STACK OF EXISTING LEGACY APPLICATION 349ANNEXURE H GOVERNANCE STRUCTURE 351ANNEXURE I LIST OF DELIVERABLES AND APPROVING AUTHORITY 356ANNEXURE J EXISTING HARDWARE SPECIFICATION 357ANNEXURE K FUNCTIONAL REQUIREMENTS 354ANNEXURE L BREAKUP OF DISTRICT WISE RESOURCE DEPLOYMENT 384ANNEXURE M CURRENT AMC DETAILS 385ANNEXURE N OFFICES TO BE COVERED UNDER POLICE IT / CCTNS PROJECT 386
  • 5. Karnataka State Police RFP for Selection of State System Integrator 4E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Calendar of Events and Other Relevant DetailsThis tender document is being released through the e-procurement Portal of Government ofKarnataka. Interested bidders are requested to register at the portal:-https://www.eproc.karnataka.gov.in/eprocurement/regn/supplier_registration_terms.seam tosubmit their bids.S. No Information Details1. RFP reference No and Date No: CCTNS/3/CEO/KCoPS/2011-122. Non Refundable Tender Processing Fee As mentioned in e-Procurement portal3. EMD Rs. 57 Lakhs. (Rupees Sixty Lakhs only)4. Last date for submission of written queries forclarifications and date of pre-proposalconferencePlease refer to tender information inthe e-procurement portal.5. Release of response to clarifications TBD6. Last date (deadline) for receipt of proposals inresponse to RFP noticePlease refer to tender information inthe e-procurement portal.7. Place, Time and Date of opening of Technicalproposals received in response to the RFP noticePlease refer to tender information inthe e-procurement portal.8. Place, Time and Date of opening of Financialproposals received in response to the RFP noticeTBD9. Contact Person for queries IGP, PCW,Contact no. 080-2235387110. Addressee and all further communications: Police Computer Wing,MS Building, Gate 1, 7thFloor,Bangalore - 01
  • 6. Karnataka State Police RFP for Selection of State System Integrator 5E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011AbbreviationsSl. Abbreviations Expanded1 ARF Accident Record Form2 ASP Active Server Pages3 ADGP Additional Director General of Police4 ADSP Additional Superintendent of Police5 Admin Administrative Module of Police IT Application6 AR Armed Reserve7 ASI Assistant Sub-Inspector of Police8 AVLS Automated Vehicle Logging System9 AFIS Automatic Fingerprint Identification System10 Blackberry Blackberry mobile phone based application11 BB Broadband network with at least 256 kbps connectivity12 BPR Business Process Re-engineering13 CB Capacity Building14 CAS (Center) CAS to run at the Center (NCRB)15 CAS (State) CAS to run at the State level16 CAS CCTNS Core Application Software17 CPU Central Processing Unit of a computer18 CrPC Code of Criminal Procedure, 197319 CIPA Common Integrated Police Application20 OS Computer Operating System21 CCIS Crime and Criminal Information System22 CCTNS Crime and Criminal Tracking and Network Systems23 CB Crime Branch24 CID Criminal Investigation Department25 DMZ Demilitarized Zone26 DCP Deputy Commissioner of Police27 DIG Deputy Inspector General of Police28 DSP Deputy Superintendent of Police29 DG&IGP Director General and Inspector General of Police30 DGP Director General of Police31 DCRB District Crime Record Bureau32 DIO District Information Officer33 DMT District Mission Team34 E-Beat Electronic Beat Management System35 Police IT End-to-end ERP application being developed and deployed by Karnataka State36 ERP Enterprise Resource Planning37 FTP File Transfer Protocol
  • 7. Karnataka State Police RFP for Selection of State System Integrator 6E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 201138 FIR First Information Report39 FRO Foreigners Registration40 FSL Forensic Science Laboratory41 G-CARE GIS based Crime Analysis and Reporting Engine42 GD General Diary43 GIS Geographical Information System44 GB Gigabyte45 GoI Government of India46 GoK Government of Karnataka47 G2B Government to Business48 G2C Government to Citizen49 G2G Government to Government50 HQ Head Quarters51 HF High Frequency52 IPC Indian Penal Code, 186053 ICT Information and Communication Technology54 IT Act Information Technology Act, 200055 IGP Inspector General of Police56 IVRS Integrated Voice Response System57 IIS Internet Information Services, Microsoft58 ISP Internet Service Provider59 IO Investigating Officer60 KSP Karnataka State Police61 kbps Kilo bits per second62 KBPS Kilo bytes per second63 KSP DC KSP Data Center64 KSPWAN KSP Wide Area Network65 L&O Law and Order Module of Police IT66 L2 Level Two (usually referring to L2 Switch in networks)67 LAN Local Area Network68 MIS Management Information System69 MB Megabyte70 MS Microsoft Corporation71 .NET Microsofts application development framework72 MHA Ministry of Home Affairs73 MMP Mission Mode Project74 MT Motor Transport75 MVVC Motor Vehicle Verification Counter76 MFD Multi-Functional Device77 MPLS Multi-Protocol Level Switching78 NCRB National Crime Record Bureau79 NeGP National e-Governance Plan
  • 8. Karnataka State Police RFP for Selection of State System Integrator 7E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 201180 NHRC National Human Rights Commission81 NIC National Informatics Centre82 NOC No Objection Certificate83 NCR Non Cognizance Report84 PCW Police Computer Wing, Karnataka85 PC Police Constable86 PD Police Department87 PI Police Inspector88 PS Police Station89 PSI Police Sub-Inspector90 PTC Police Training College91 PTS Police Training School92 PIM Project Implementation & Monitoring Report93 PMU Project Management Unit94 RAM Random Access Memory95 RTO Regional Transport Office96 RTI Right to Information Act97 SLA Service Level Agreement98 SDD Software Design Document99 SB Special Branch100 SCRB State Crime Record Bureau101 SDA State Designated Agency102 SIO State Information Officer103 SMT State Mission Team104 SPMC State Programme Management Consultant105 SPMU State Project Monitoring Unit106 SWAN State Wide Area Network107 SHO Station House Officer108 SQL Structured Query Language109 SI Sub Inspector110 SDM Sub-Divisional Magistrate111 SDPO Sub-Divisional Police Office112 SP Superintendent of Police113 SI System Integrator114 SRS System Requirements Specification115 TB Tera Byte116 UI Under Investigation117 UT Union Territory118 VHF Very High Frequency119 VPN Virtual Private Network120 VPNoBB VPN over Broadband121 WAN Wide Area Network
  • 9. Karnataka State Police RFP for Selection of State System Integrator 8E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20111. PROJECT INTRODUCTIONExecutive SummaryThe Ministry of Home Affairs has conceptualized the Crime & Criminals Tracking Network and Systems(CCTNS) project as a Mission Mode Project under the National e-Governance Plan (NeGP). CCTNSenvisaged at principles of e-Governance and creation of a nationwide networking infrastructure forevolution of IT-enabled-state-of-the-art tracking system around ‘investigation of crime and detection ofcriminals’. It aims to create infrastructure and mechanism to provide the basis for evolution of an ITenabled state-of-the art workflow (Processes) automation system in a planned manner from PoliceStation level upwards and also provide public service delivery systems. It will not only automate policefunctions at police station and higher levels but will also create facilities and mechanism to providepublic services like registration of online complaints, ascertaining the status of case registered at thepolice station, verification of persons etc.CCTNS will cover all the Police Stations and higher offices in the States. Necessary Hardware will beprovided at all these locations including data centers at State/UT and National headquarters. ConsiderKarnataka status of “Lead State”, Karnataka state Police will continue to use the current ERP application“POLICE IT” as its back bone software application and provide all the necessary data to NCRB as per theCCTNS project objective. All these locations will be networked by providing appropriate high-speedconnectivity for data transfer and sharing of information amongst various stakeholders.The Request for Proposal floated by the Karnataka State Police is to hire a System Integratorfwho wouldbe responsible for enhancing the existing Police IT system, as per the Gap analysis report presented withthis RFP and using its own sizing assessment, and subsequently undertake its maintenance for the next 3years. The selection of the SI would be to provide bundled services as envisaged in the CCTNS Project.This Request for Proposal outlines the following details of the CCTNS project inclusive of the detailspertaining to the ongoing POLICE IT project -Scope of Work1. Project Planning and Management, including but not limited to,a. Risk Identification and Mitigation Strategy,b. Preparation of Project Timelines along with GANTT Chart preparation,c. Preparation of Work Breakdown Structure.2. System Study, assessment and design for extension of Police IT application
  • 10. Karnataka State Police RFP for Selection of State System Integrator 9E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20113. Police IT Application Software Enhancement –a. Enhancement and deployment of a centrally hosted n-tier web based software formanaging the core processes of the department.b. Development and deployment of a web portal for showcasing the department and itsactivities as well as providing a platform for various citizen centric services.c. Deployment of additional hardware, and maintenance & monitoring of the entire stackof Servers, Storages, Network Devices, Racks and Backup devices at a central datacentre as well at business continuity / disaster recovery site.4. Site Preparation and Deployment of additional hardware and system software for running thePolice IT software at locations.5. Supporting 3rd Part Audit and User Acceptance Testing of the Final Version of the ApplicationSoftware as well as the hardware.6. Capacity building and Change Management for rolling out Police IT application software.7. Six months of Implementation, Development, Installation and Deployment with the next threemonths of stabilization before go-live.8. Providing facility management support which would include the following basic services –a. Providing consumables police stations covered by Police IT.b. Performing preventive maintenance over the entire IT systems of the department.c. Management and maintenance of department’s IT systems at operational level as perthe Service Levels, which would include provision for comprehensive AMC.9. Providing training to all staff members of the department on the ways to use the newapplication software and all its supporting components.10. Providing & maintaining service help desk – Deploying 3 HelpDesk Personnel from 8:30 AM to8:30 PM and 1 HelpDesk Personnel from 8:30 PM to 8:30 AM11. Developing & maintaining SLA measurement and monitoring system consistent with the ServiceLevel requirements of the Project.
  • 11. Karnataka State Police RFP for Selection of State System Integrator 10E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011RFPThe RFP has been drafted in three volumes. The first volume presents the following details –1. Description of the computerization process within Karnataka State Police, including the existinglegacy systems within the department;2. Detailed scope of work for the successful bidder;3. Functional & non-functional requirements for Police IT software solution;4. GAP Analysis report for the Police IT system;5. Technical and security requirements for Police IT solution;6. Application architecture of the existing Police IT solution;7. Data Centre architecture of the existing data centre hosting the Police IT solution;8. Training and change management requirements;9. Information on the existing hardware at each Police Stations;10. Detailed bill of material of additional hardware and software required at various Police Stations;11. Acceptance Testing and Certification process for approving the deliverables provided by thesuccessful bidder;The second volume presents the following details –1. The entire bid process, including schedule and other commercial specifications;2. Prequalification criteria3. Technical evaluation criteria for short-listing the list of bidders who would be allowed toparticipate in the commercial evaluation;4. Commercial Evaluation criteria for identifying the lowest cost bidder;5. Payment schedule and procedures;6. General terms & conditions guiding the entire bidding process as well as the whole contract.
  • 12. Karnataka State Police RFP for Selection of State System Integrator 11E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011The third volume presents the following details -1. Operational Requirements & Service Levels to be followed while implementing and maintainingthe Police IT system;2. Master Service Agreement to be signed between the successful bidder and the department;3. Project Plan, Staffing Requirements and Governance Structures;The technical evaluation of the submitted proposals would be done on five categories namely,1. Previous Project Experience.2. Detailed Methodology.3. Proposed Team and Governance Structure.4. Project Plan.Contract IssuesThe draft RFP also delves into issues relating to the following -1. Level of sub-contracting & consortium allowed within the contract;2. Model of commercial evaluation;3. Business Model.The project contract does not allow sub-contracting of core activities, of the project, by the selectedbidder. While the SI is given the liberty of outsourcing the associated activities such as facilitymanagement at police stations, imparting training and also helpdesk operations; core activities such asproject management, product development, project coordination, system administration, databaseadministration and application administration cannot be outsourced and has to be performed by theprime bidder.The model for selecting the SI would be a lowest TCO (Total Cost of Ownership) model. Under this modelall proposals which have been approved after technical evaluation would be considered for commercialevaluation and the bidder whose proposal has the lowest TCO would be chosen as the SI. The evaluationwill be done in two phases, in the first phase the proposals will be evaluated for compliance tomandatory requirements from the pre-qualification criteria. Subsequently a thorough technicalevaluation will be performed and all proposals achieving 70 or more marks in the technical evaluationcriteria will be considered for commercial evaluation. The TCO will be arrived at by summing the CAPEXand the total of NPV (Net Present Value) of the OPEX of each year.
  • 13. Karnataka State Police RFP for Selection of State System Integrator 12E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011The business model of the project ensures milestone based payment, on capital expenditure incurred bythe vendor against all hardware, system software and application software procured. Subsequently alloperational expenditure incurred by the system integrator as part of its facility management exercisewill be paid on a quarterly basis. The RFP recognizes the necessity of incorporating changes beyond thescope of work; in case such changes are identified after 6 months post-go-live all such changes will becompensated, as and when effort is incurred, on the basis of actual effort spent using the effort ratesquoted in the commercial proposal.Implementation PlanThe implementation plan envisages rollout of Police IT services in two stages wherein the first stage willsee implementation of a Pilot, of the entire Police IT application software, across selected Police Stationsand the second stage will ensure rollout of the application software across all Police Stations.Development work for both the stages is planned to be completed by the 24th week from the date ofsign off on the contract. Subsequently user acceptance and testing, training and pilot execution isenvisioned to be accomplished by the 34th week. The pilot will cover Police Stations located in UttaraKannada, Belgaum and Bangalore Urban districts. The final rollout has to be completed by the 40thweek. The department will subsequently initiate a one month acceptance go-live (used for verifyingadherence of all conditions listed in the RFP) and subsequently, a two months stabilization period whilemeeting all the SLA conditions. Subsequently on successful completion of the three month period, “Go-Live” will be considered.The successful bidder will be needed to start maintaining the existing IT infrastructure of thedepartment from the day of signing of the agreement. After “Go-Live” the maintenance phase for allnew assets deployed under this project will commence which will be applicable for a period of 2 years.During the maintenance phase the SI has to cover the entire hardware & software provided under thiscontract using warranty or comprehensive AMC / support in case of software. For such existingequipments where AMC or Warranty will be available from the original vendor, the new SI willcoordinate and manage the AMC with the help of the previous vendor. On conclusion of the existingAMC/Warranty a new AMC managed by the SI will commence. The support for software will includeOEM premier support for any COTS software solution deployed, as well as the hardware provided atdata centre and the disaster recovery site.At the end of the contract period an exit management plan would be executed. This plan envisagesknowledge transfer and proper handholding of the new SI who would be replacing the SI selected as asuccessful outcome of this tender document.1.1 PROJECT BACKGROUNDAvailability of relevant and timely information is of utmost necessity in conduct of business by Police,particularly in investigation of crime and in tracking & detection of criminals. Police organizations
  • 14. Karnataka State Police RFP for Selection of State System Integrator 13E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011everywhere have been handling large amounts of information and huge volume of records pertaining tocrime and criminals. Information Technology (IT) can play a very vital role in improving outcomes in theareas of Crime Investigation and Criminals Detection and other functioning of the Police organizations,by facilitating easy recording, retrieval, analysis and sharing of the pile of Information. Quick and timelyinformation availability about different facets of Police functions to the right functionaries can bring in asea change both in Crime & Criminals handling and related Operations, as well as administrativeprocesses.Creation and maintenance of databases on Crime & Criminals in digital form for sharing by all thestakeholders in the system is therefore very essential in order to effectively meet the challenges ofCrime Control and maintenance of public order. In order to achieve this, all the States should meet acommon minimum threshold in the use of IT, especially for crime & criminals related functions.Several initiatives have been introduced in the past to leverage IT in police functioning. Some of theseinitiatives include centrally initiated programs such as the NCRB-led CCIS (Crime and CriminalsInformation System) and CIPA (Common Integrated Police Application).1.2 BACK GROUND OF POLICE SYSTEMS IN INDIA1.2.1 CRIME AND CRIMINAL INFORMATION SYSTEM (CCIS)CCIS is an NCRB-driven program and has been launched in 1990. CCIS was given for implementation tothe State Police Forces. Since then, it has been implemented in 35 states and union territories and spansover 700 locations. Most of the state police headquarters and district headquarters are covered by CCISand so are some of the 14,000+ police stations in the country.CCIS is primarily an initiative to create crime- and criminals-related database that can be used for crimemonitoring by monitoring agencies such as National Crime Records Bureau (NCRB), State Crime RecordsBureaus (SCRBx) and District Crime Records Bureaus (DCRBx) and to facilitate statistical analysis of crimeand criminals related information with the States and monitoring agencies.CCIS data is used for publishing online reports such as Missing Persons report and is also used as thebasis for online query facilities that are available through the NCRB website. In addition, it is also usedby NCRB to publish an annual nation-wide Crime Report.CCIS was originally built on Unix OS and Ingres database, but has since been ported to Windowsplatform and has released its last three versions on Windows (the last release having taken place inSeptember 2002).However, CCIS focuses exclusively in Crime and Criminals information and does not address the otheraspects of Police functioning. CCIS software was more an application designed for supervisory officers atthe office of the Superintendent of Police and above and, was not meant for the usage at Police Stationslevel. This was not designed to capture the SHD (Station House Diary) routine, which is a mandatoryrequirement at the police station and other tasks. Even after improvements in the software of CCIS
  • 15. Karnataka State Police RFP for Selection of State System Integrator 14E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011made during 2001-02 which enabled Multi-lingual support with web-based interface, it still did not caterto the requirements of the Police Station applications.1.2.2 COMMON INTEGRATED POLICE APPLICATION (CIPA)A feature common to most of the early efforts has been a predominant focus on collection of data asrequired by the monitoring agencies and on specific functions such as records management, statisticalanalysis and office automation; rather than on police stations, which are the primary sources of crime-and criminals-related data generation.In order to provide an application that supports police station operations and the investigation process,and that is common across all states and union territories, MHA had conceptualized the CommonIntegrated Police Application (CIPA) in 2004. It has been initiated as part of the “Modernization of StatePolice Forces (MPF)” scheme of the Ministry of Home Affairs. The aim of CIPA is to bring aboutcomputerization and automation in the functioning at the police station with a view to bringing inefficiency and transparency in various processes and functions at the police station level and improveservice delivery to the citizens.Common Integrated Police Application (CIPA) started in the year 2004 after a detailed study thereof by aSubgroup of domain and technical experts. The pilot project was launched in Delhi in 2005. Computerhardware, software and technical assistance were provided to police stations. 20% police stations havebeen covered under CIPA wherein, at present, FIRs are being registered digitally and some eventsrelating to investigations are also being captured. So far about 2,760 police stations, out of a total of14,000+ police stations across the country, have been covered under the Scheme.CIPA is a stand-alone application developed to be installed in police stations and to support the crimeinvestigation and prosecution functions. CIPA is a centrally managed application: an application corecentrally developed and is installed in police station. Any state-specific customizations are evaluated andmade on a need basis.The core focus of the CIPA application is the automation of police station operations. Its corefunctionality includes the following modules: (i) Registration Module (ii) Investigation Module (iii)Prosecution Module. There is also a Reporting module that addresses basic reporting needs. Benefitsrealized from CIPA include the ability to enter registration (FIR) details into the system and print outcopies and the ability to create and manage police station registers on the system, etc.CIPA is built on client-server architecture on a NIC Linux platform using Java and Postgre SQL database.Over a period of time, at one level, it was felt that, at this pace, it would take many years before allpolice stations could be covered and, at another level, that a stand-alone system of this nature wouldhave very limited utility.
  • 16. Karnataka State Police RFP for Selection of State System Integrator 15E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20111.3 OVER VIEW OF CCTNSKeeping these aspects in mind, it was decided that there is a need for expanding the functionalapplications, widening the territorial spread, and building in networking capabilities in the system, bothfrom the angle of Management Information Systems (MIS) requirements and storage, collation, analysisand transmission/sharing of crime and criminals related information at the police station, District, Stateand Central levels. In this background, the Crime and Criminal Tracking Networking and Systems (CCTNS)Scheme was conceived and incorporated in the Eleventh Five Year Plan.A need has been felt to adopt a holistic approach to address the requirements of the police, mainly withrelation to functions in the police station. There is also a need to strengthen the citizen interfaces withthe police. Interfaces need to be built with external agencies like courts, transport authorities, hospitals,and municipal authorities etc. to be able to share information between departments. Therefore, itbecomes critical that information and communication technologies are made an integral part of policingin order to enhance the efficiency and effectiveness of the Police Department.In order to realize the benefits of e-Governance fully, it is essential that a holistic approach is adoptedthat includes re-engineering and standardizing key functions of the police and creating a sustainable andsecure mechanism for sharing critical crime information across all Police Formations. CCTNS has beenconceptualized in response to the need for establishing a comprehensive e-Governance system inpolice stations across the country.The Ministry of Home Affairs has conceptualized the Crime & Criminals Tracking Network and Systems(CCTNS) project as a Mission Mode Project under the National e-Governance Plan (NeGP). This is aneffort of the Government of India to modernize the police force giving top priority enhancing outcomesin the areas of Crime Investigation and detection of Criminals; in information gathering and itsdissemination among various police organizations and units across the country and in enhancing CitizenServices.CCTNS aims at creating a comprehensive and integrated system for enhancing the efficiency andeffectiveness of policing through adoption of principles of e-Governance and creation of a nationwidenetworking infrastructure for evolution of IT-enabled-state-of-the-art tracking system around‘investigation of crime and detection of criminals.’ It aims to create infrastructure and mechanism toprovide the basis for evolution of an IT enabled state-of-the art workflow (Processes) automationsystem in a planned manner from Police Station level upwards and also provide public service deliverysystems. It will not only automate police functions at police station and higher levels but will also createfacilities and mechanism to provide public services like registration of online complaints, ascertainingthe status of case registered at the police station, verification of persons etc.CCTNS will cover all the Police Stations in the States/UTs, and also the Circle offices, Sub-Divisions,District headquarters, Range headquarters, Zonal IG offices and State/UT headquarters. NecessaryHardware will be provided at all these locations including data centers at State/UT and Nationalheadquarters. All these locations will be networked by providing appropriate high-speed connectivity fordata transfer and sharing of information amongst various stakeholders.
  • 17. Karnataka State Police RFP for Selection of State System Integrator 16E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20111.4 VISION AND OBJECTIVES OF CCTNSVision: To transform the police force into a knowledge-based force and improve the delivery of citizen-centric services through enhancing the efficiency and effectiveness of the police stations by creating aplatform for sharing crime and criminal information across the police stations in the country.The overall objective of the MMP is based on enhancing the operational efficiency and effectiveness ofthe police force in delivering the services.The broad objectives of the project are as follows:a) Improve Service Delivery to the PublicCitizens should be able to access police services through multiple, transparent, and easily accessiblechannels in a citizen-friendly manner. The focus is not only to improve the current modes of theservice delivery but also provide alternate modes such as internet for the public to communicatewith the police.b) Provide Enhanced Tools for Law & Order Maintenance, Investigation, Crime Prevention, &Traffic ManagementLaw & Order Maintenance, Investigation, Crime Prevention, and Traffic Management are corecomponents of policing work. Information technology can both enable and improve theeffectiveness and efficiency of the core activities of the police. Police should be provided with dataamenable for easier and faster analysis in order to enable them to make better and informeddecisions.c) Increase Operational EfficiencyPolice should spend more time on the public facing functions. Information technology solutionsshould help in reducing the repetitive paperwork/records and making the back-office functionsmore efficient.d) Create a platform for sharing crime & criminal information across the countryThere is a critical need to create a platform for sharing crime and criminal information across policestations within and between the different states in order to increase the effectiveness in dealingwith criminals across the state borders.
  • 18. Karnataka State Police RFP for Selection of State System Integrator 17E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20111.5 DESIRED OUTCOMES OF CCTNSThe following are the expected benefits envisaged from successful implementation of the CCTNS:a) Benefits to Citizensa. Multiple channels to access services from policeb. Simplified process for registering and tracking incidents, petitions and FIRsc. Simplified process for accessing general services such as requests for certificates,verifications, and permissionsd. Simplified process for registering grievances against policee. Simplified process for tracking the progress of the case during trialsf. Simplified access to view/report unclaimed/recovered vehicles and propertyg. Improved relationship management for victims and witnessesh. Faster and assured response from police to any emergency calls for assistanceb) Benefits to Police Departmenta. Enhanced tools for investigationb. Centralized crime and criminal information repository along with the criminal images andfingerprints with advanced search capabilitiesc. Enhanced ability to analyze crime patterns, modus operandid. Enhanced ability to analyze accidents and other road incidentse. Faster turnaround time for the analysis results (crime and traffic) to reach the officers onthe fieldf. Reduced workload of the police station back-office activities such as preparation of regularand ad-hoc reports and station records managementg. Enhanced tools to optimize resource allocation for patrols, emergency response, petitionenquiries, and other general dutiesh. A collaborative knowledge-oriented environment where knowledge is shared across thedifferent regions and units.i. Better coordination and communication with external stakeholders through implementationof electronic information exchange systemsc) Benefits to Ministry of Home Affairs (NCRB)a. Standardized means of capturing the crime and criminal data across the police stations inthe countryb. Faster and easier access to crime and criminal information across the country in a manneramenable for trend and pattern analysisc. Enhanced ability to detect crime patterns and modus operandi across the states andcommunicate to the state police departments for aiding in crime preventiond. The ability to respond faster and with greater accuracy to inquiries from the parliament,citizens and citizens groups; and to RTI queries.
  • 19. Karnataka State Police RFP for Selection of State System Integrator 18E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011d) Benefits to External Departments (example: Jails, Courts, Passports Office, TransportDepartment, and Hospitals)a. Seamless integration with police systems for better citizen service delivery and improvedlaw enforcement1.6 GOAL OF RFPThe RFP for Karnataka is prepared in the context of further enhancing the Police IT application withservices such as citizen services, gaps with respect to the Services of Core Application Software (State)under development at NCRB, integration with other advanced applications in the State and associatedservices (capacity building, network, data center, police station and higher police office hardware) andsuccessfully rolling out the Police IT application across the entire State of Karnataka within the broadguidelines of CCTNS.The primary goal of this RFP is to select SI for Karnataka through a competitive bidding process for theroll out of Police IT in Karnataka. This volume of RFP intends to bring out all the details with respect tosolution and other requirements that are deemed necessary to share with the potential bidders. Thegoals of RFP are further elaborated below:a. To seek proposals from potential bidders or consortia of companies for providing therequirements & specifications for the enhanced Police IT Project; which includes development,deployment of Police IT project in the phases outlined in this RFP; and operation andmanagement of Police IT Project for the duration of the contract (i.e. five years) and obtainingconfirmation regarding their ability to provide these required services.b. To ascertain how potential bidders propose to deliver the services and sustain the demand andgrowth in the requirements.c. To ascertain from bidders on how they will ensure scalability and upgradeability of theinfrastructure and solution proposed to be deployed.d. To understand from the bidders as to how they intend to innovate further on this servicedelivery model.e. KCoPS shall be the sole and final authority with respect to qualifying a bidder through this RFP.The decision of KCoPS in selecting the Implementation partner or agency, who qualifies throughthis RFP, shall be final and the KCoPS reserves the right to reject any or all the bids withoutassigning any reason. The KCoPS reserves the right to negotiate with the selected agency toenhance the value through this project and to create a more amicable environment for thesmooth implementation of these projects.
  • 20. Karnataka State Police RFP for Selection of State System Integrator 19E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20111.7 RFP ISSUING AUTHORITYThis Request for Proposal (RFP) is issued by the Karnataka Computerization of Police Society (KCoPS)which is chaired by the Chief Secretary, Government of Karnataka (GoK) and has IGP, PCW as CEO andMember Secretary.State (through CCTNS Apex Committee and Empowered Committee) shall be the final authority withrespect to qualifying a bidder through this RFP. Their decision with regard to the choice of the SI whoqualifies through this RFP shall be final and the State reserves the right to reject any or all the bidswithout assigning any reason. The State further reserves the right to negotiate with the selected agencyto enhance the value through this project and to create a more amicable environment for the smoothexecution of the project.Sl. No. Item Description1 Project Title POLICE-IT (CCTNS Project implementation for KSP)2 Project Initiator Details Government of Karnataka3 Department Karnataka State Police4 Contact Person Shri. Sanjay Sahay IGP, Police Computer Wing5 Contact Details MS Building, Gate 1, Bangalore – 01Phone: (080) 223538711.8 STRUCTURE OF RFPThe Request for Proposal or RFP (this document) for selection of State System Integrator (SI) issegregated into the following three volumes:Volume I – Functional Requirements & Technical Specifications‘Volume I’ provides Introduction to the Project, and the Scope of Services required from the StateSystem Integrator.Volume II – Commercial Specifications & Bid Process‘Volume II’ details the General Terms & Conditions with respect to the bid process managementincluding bid submission forms to be adopted for the proposed project.Volume III – Operational and Legal Requirements‘Volume III’, Operational and Legal Requirements for the proposed engagement, outlines thecontractual, legal terms & conditions applicable for the proposed engagement.
  • 21. Karnataka State Police RFP for Selection of State System Integrator 20E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20112. POLICE IT AND OTHER LEGACY SYSTEMS2.1 OVER VIEW OF POLICE IT ERP APPLICATIONPolice IT is a comprehensive ERP system providing seamless integration to the day to day operations ofthe Police. Police IT in its conceptualization, creation and roll out would have a pioneering impact in theway the Police in India would go digital in the days to come. The basic features of this software are that,it is based on a centralized architecture, is bilingual (both in English and Kannada) works on a workflowdesign and has a role based access.The Police IT software application has been divided into 12 modules. These modules take care of theworkflow within the concerned module and across modules so that at the end of the day it is singleintegrated software. The core functions of Police IT have three modules namely, Crime, Law & Orderand Traffic. The Administration side has another three modules namely Finance, Administration andStores. Armed, Motor Transport and Training provide the ancillary support and the technical modulesare the Wireless and the FSL.The Management Information System (MIS) is intended to provide information dashboard to all seniorofficers. All end-user tasks are finally divided into 64 roles. The software in all has 522 screens and 417reports. Entire software over the years has gone through four major change requests and now thesoftware has been completely designed and developed to handle all the policing activities.2.2.1 FUNCTIONALITIES OF POLICE ITa. CrimeThis module facilitates the collection of detailed information about the history of the crime andcriminals and assists in investigation process. In addition it allows for generating a brief orcomprehensive account of the crime. This helps the police personnel to be able to handle andmonitor crime efficiently by studying of crimes and tracking crime related information includinghistory of criminals.b. Law and OrderThe main function of this module is to facilitate the activities involved in maintenance of Law andOrder in the State. It is subdivided into Law and Order activities, Foreigners Registration, etc. Itmaintains records pertaining to various activities within the Police Stations, foreign nationals, VIPmovements, activities of fundamental organizations, riots, agitations etc. Law and Order activitiesare mainly carried out at the Police Station Level while Intelligence module and ForeignersRegistration will be used at the District & Commissioner’s offices.
  • 22. Karnataka State Police RFP for Selection of State System Integrator 21E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Foreigner Registration Office (FRO): This module helps in registering and tracking foreigners visitingthe state. It helps the police personnel generate residential permit, exit permit, approvals andextensions. It also maintains complete history of foreigners.c. TrafficThis module covers various activities of law and order issues related to traffic. This module capturesdata related to accidents and fine collections (Enforcement). It generates statistical reports onvarious parameters related to accidents and fine collection.d. FinanceThis module captures information pertaining to annual budget and expenditure of the department,financial transactions like payables to various vendors, loans to police personnel, lent establishmentcollection, billing and all financial transactions of the police department.e. AdministrationThis module helps in managing the activities related to police administration in an orderly mannerand gives brief or comprehensive reports as required. The module supports personneladministration related activities. Business processes covered under this module cover the entireperiod of engagement of the police personnel with the department starting from recruitment tillretirement through maintenance of service records, transfers, leave, punishments, promotions,retirement and into pension initiation.f. StoresThe Stores module takes care of stocks, purchases, indent, issues of all items used in PoliceDepartment e.g. General Items, Motor Vehicles, Wireless Instruments, FSL Instruments, Arms andAmmunition, Vehicle Spare parts, Fuel, Oil and Lubricants and Police Properties like land, buildingand quarters. The details pertaining to kit articles are also maintained.g. Armed Reserve (AR)The details of deployment of platoons or personnel at various places for performing Law & Ordertasks by State Reserve Police, City Armed Reserves and District Armed Reserves are captured in thismodule. This module helps in administration related activities and maintenance of informationrelated to reserve police personnel. It also helps in assisting the concerned authority to get details inthe availability of platoons in various reserve police units and it acts as an important input fordeployment of available platoons.
  • 23. Karnataka State Police RFP for Selection of State System Integrator 22E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011h. Motor Transport (MT)This module maintains day-to-day activities of vehicles, drivers and fuel consumption of vehicles. Italso handles all the activities related to procuring and maintenance of vehicles and purchase againstcondemnation. The module maintains history sheets of all the vehicles used in Police Department.The transactions pertaining to police petrol bunks and their inspections are also included in thismodule.i. TrainingThe Training wing of the Police department conducts various training courses for all ranks of officersand all other police and clerical personal. The nature of these courses varies from induction coursesto refresher and theme courses. This module covers all the activities related to handling of thesecourses at the various institutes and units. Also the details related to on-the-job training provided toeach person is captured in this module. This module also covers the Library management activitieslike book keeping, book issue and return.j. WirelessThis module captures the data pertaining to the operations of the wireless and control room.Operations covered under this module range from maintenance of wireless log, transmitting ofapproved messages, message logs, etc. Addition to this, Wireless module maintains registerspertaining to Wireless equipment repairs and usage.k. Forensic Science Lab (FSL)FSL is the testing laboratory of the police department, which conducts various tests on the requestscoming from the police department and other Government departments. This module captures theadministrative functionality of the FSL Unit as a whole. This involves capturing and maintaining theinformation of the cases registered in FSL, flow of the case through the different sections in FSL,status of the case at each point of time till its final disbursement back to the requested unit. It alsocaptures the various other day-to-day activities of FSL like scene of crime requisition, court dutyattendance and ammunition and equipment usage.l. MISManagement Information system module is the dashboard of Police IT. This dashboard gives all thedetails in a tabular and graphical format pertaining to all modules of Police IT.
  • 24. Karnataka State Police RFP for Selection of State System Integrator 23E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20112.1.2 POLICE IT SCREENS & REPORTSS No. Modules Screen Reports Total1 Crime 102 105 2072 Law & Order 62 14 763 Traffic 15 53 684 Armed Reserve 15 12 275 Motor Transport 22 19 416 Wireless 9 5 147 FSL 26 21 478 Finance 75 66 1419 Stores 33 19 5210 Training 24 15 3911 Administration 110 44 15412 MIS 3 11 1413 General 26 31 57Grand Total 522a. Solution Architecture of Police IT ApplicationThe following section provides the detailed solution architecture of Police IT.Background: Police IT Solution Architecturei. General Non-Functional and Technical Features of Police IT SystemWeb enabledMulti user & bilingual applicationRole based access controlled applicationUser authenticityWorkflow orientedDistributed/Centralized architectureData flow across various levels right from Police Stations up to DGP office
  • 25. Karnataka State Police RFP for Selection of State System Integrator 24E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Deployable over Intranet and InternetProvides Web services which gives XML based result for External Application InterfaceBased on .Net Framework Technology from MicrosoftDeveloped in ASP.Net with MS-SQL as BackendReporting using Crystal Reports and uses Adobe PDF format for Report transmissionThe oveall architecture of the Police IT System is depicted in the following figure:Technology Platform Assessment of Police IT ApplicationPolice IT application design / development started in 2004 and was built on the Microsoft technologyplatform available at that time. However, six years down the line, Microsoft has released several newversions of the underlying platform. In order for easier maintenance of the application and continued
  • 26. Karnataka State Police RFP for Selection of State System Integrator 25E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011support from the vendor, it is essential that the application be migrated to the latest available platform.The KSP has initiated the migration of the application to the latest platform as given in the table below:Sl.No.Description VersionUsedLatest VersionAvailableVendor Remarksi. Visual SourceSafe 6.0 2005 Microsoft N/Aii. Visual Studio 2008 2010 Microsoft N/Aiii. IIS Web Server 7.0 7.0 Microsoft Completediv. Microsoft SQL Server 2005 2008 Microsoft N/Av. Windows Server 2008 2008 Microsoft Completedvi. Crystal Report 10.5 11.0 SAP N/A
  • 27. Karnataka State Police RFP for Selection of State System Integrator 26E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20112.2 EXISTING LEGACY SYSTEM2.2.1 E-BEATE-Beat is a beat management system for police personnel designed to move the beat registration to aRFID based automatic logging system to ensure the presence of the police men on duty and discouragethe fudging of the physical records (point book). The whole system is based on Radio Frequency IDsystem, popularly known as RFID Reader working at 125 KHz. A passive Tag with a unique numberembedded in it, acts as a transponder. This Tag gets activated when a Reader is flashed near it, atproximity of maximum 10cms. Then the tag transmits that unique no. to the Reader and Reader in turnreads it and stores it along with time stamping. Implementation of the e-beat system started during2003-2004 in two or three phases and presently it is running across the state.a. Features Of E-BeatGroups Features DescriptionMasters Personnel Details A master form to capture the detailsabout the personnel working in aparticular unitReader Details A master form to capture the details ofthe ReaderTag Details A master form to capture the details ofthe TagsMaps A master form to capture the images ofthe different beat mapsBeatManagementFloating Tag A form to capture and update the tagdetails which are not fixed in any point.Beat Point Creation A form where the user can insert thedetails of the beat points. This form givesa map view to do the entry more easyBeat Plan Creation A form to plan the route for a particularbeatBeat Deployment A form to plan the beat duty assignment.Beat Services Port Settings A form to set up the port for each readerTest Reader A form to test the reader informationrelated to assign the reader and to whomit assignedReader Assignment A form to assign a reader to a particularpersonDownload A form to download the beat read details
  • 28. Karnataka State Police RFP for Selection of State System Integrator 27E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011e- Beat system has a distributed architecture. The data is saved locally at each unit and there isabsolutely no sharing of data between the units. So it becomes difficult to track the beat activities byhigher officers.2.2.2 DIAL 100Public Distress which uses GSM Wireless, Media, and Computer based Command and Control fromPolice control room, multiple vehicle mount terminals and GIS based navigation and guidance.On receipt of complaint / grievance from public by Dial 100 to Control Room, an incident report isgenerated and transferred to the dispatcher electronically in real time. The wireless operator/dispatcherassesses the incident report along with all details of complaint, address, location, telephone number andscene of crime, GIS map (Digital Map) of the city / locality to help dispatcher to see the address on themap for the incident. GPS based Vehicle tracking system displays the real time availability of the PCRvans which will respond to the emergency call. The dispatcher based on above information willinstantaneously transfer the incident report to the identified PCR van on to its Mobile Data Terminal(MDT) for attending to the emergency and the system enables the dispatcher to monitor the PCR van inreal time on his computer. After successfully attending the emergency calls the system /dispatchercloses the event. The calls handled by the Police Control Room are fully monitored and stored incomputer systems to facilitate the response process to be computerized.
  • 29. Karnataka State Police RFP for Selection of State System Integrator 28E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011The Dial 100 system proposed has the minimum functionalities as mentioned belowReceive Distress CallsGather Caller’s DetailsFind the geographical position of callerIdentify the proximate police vehicleInstruct the vehicle for actionMonitor and control actionLog Voice / Data CommunicationQuery and report on the event2.3.3 BLACKBERRYBlackberry application enables traffic field personnel to have mobile access to the vehicle database,through a mobile handheld connected to Bluetooth enabled printers. These devices are connected to acentral server kept at state data center. Blackberry wielding officers enforce traffic rules and regulationsand fine offenders. All these activities are done online resulting in real time monitoring and statisticalanalysis for the senior officer’s review. Online booking of violations using Blackberry also ensurestracking of habitual traffic offenders thus ensuring enhanced punishment for them. In addition it alsotracks down unpaid violation notices issued in past.
  • 30. Karnataka State Police RFP for Selection of State System Integrator 29E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011The important key functions to monitor in the Blackberry server are as followsInternet availabilityInternal Network performance.Directory services.Messaging services.Firewall IssuesVirus Issues.Blackberry Device User & Server RelationshipsEnd to End Connectivity and Response TimesDatabase Used MDS.Architecture DiagramDataReplicationDialup -DataReplicationDistrictOffendersDatabase
  • 31. Karnataka State Police RFP for Selection of State System Integrator 30E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20112.3.4 GIS BASED CRIME ANALYSIS & REPORTING ENGINE (G-CARE)G-CARE is a desktop based Geographic Information System (GIS), developed for State Crime RecordsBureau, Karnataka State Police. Different features can be seen on map as well as their ancillaryinformation also can be viewed. The objective of this software is to retrieve the information easily toanalyze the situation which in turn will help easy and fast decision making in SCRB. The informationstored in the Crime Criminal Information System (CCIS) database can be viewed with respect to thespatial background. The software architecture is network enabled that means the CCIS data (SQL Serverdatabase) can be derived from any system in the network to the particular desktop where theapplication is installed. Different features can be classified with different symbology based on the CCISinformation. This software converts the data to information very easily and presentable form.Information can be analyzed, shown on map and printed. G-CARE allows viewing of all the police stationboundaries, their subsequent circles and subdivisions up to the district level. On click of your mouseinformation is on your desktop.The district police station boundaries along with village boundaries, settlement, roads and police stationlocations have been provided for the entire state. The road network, landmarks and boundaries havebeen provided on 1:2000 scales for Bangalore City.A module has been developed to monitor and display the areas spatially, affected by illegalmining/quarrying and also, the villages affected by the rampant usage of illicit liquor along with attributeinformation. G-CARE set up packages for all the districts of Karnataka have been completed. Trainingprogram for SCRB has been conducted.The GIS Sources are generally Maps, Images, Datasets, GPS Input, Text Data and Tabular Data.a. Maps: Spatial data which occupies cartographic space and that usually has specific location tosome geographic referencing system (E.g.: Latitude, Longitude)b. Images: Pictures produced by satellites (Remote Sensing Data)c. GPS Data: GPS devices which directly give the latitude and longitude (Point of location)d. Text Data: Reports in the form of test dealing with spatial subject.e. Tabular Data: Generally numeric such as census data.
  • 32. Karnataka State Police RFP for Selection of State System Integrator 31E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20112.3.4 AUTOMATED FINGER PRINT (AFIS)Automated Finger Print Identification System (AFIS) is software used to capture and search finger printsof suspects, arrested and convicted persons. The software facilitates search of ten digit finger prints ofarrested and suspected persons and chance prints developed at crime scene by FP Experts by usingadvanced technology of “Minutiae based” search after converting the Finger Prints available on ten digitF.P. slips and lifted chance prints to their digital form. Since it is a Minutiae based search even the mostpartial chance prints not having delta or core i.e., complete pattern, are successfully searched on theentire database of AFIS and the search results are offered with great speed and fool-proof accuracy.Karnataka Police has implemented an imported portable live scan system for installation in variousPolice stations in the State under the Police Modernization scheme for obtaining 10 digit finger prints ofarrested and convicted persons at Police station level and to get the search results on-line from thejurisdiction finger print units/central AFIS server within the least possible time limit.At present each District FP Unit is connected to the DPO via network and also the central AFIS serverinstalled in State FPB, to facilitate fast & accurate search of ten prints and chance prints on-line andcommunication of search results within few minutes.
  • 33. Karnataka State Police RFP for Selection of State System Integrator 32E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20112.3 EXISTING DATACENTER INFRASTRUCTUREKarnataka State Police has a state of art green datacenter services at KSRP 3rd BN, Bangalore. Thedatacenter built in 1000 Sqft. of area which includes Datacenter Server room, NOC room, andElectrical & UPS room .The datacenter has the capacity of hosting 5 server rack and 3 network racksfor all KSP IT requirements.The datacenter server farm hosting following application at DC.1. Police IT Application servers2. Police IT Database Server3. Police IT Training Server4. Police IT Staging Server (SCRB)5. Web Server6. Centralized CCIS Server7. E-mail server8. Antivirus Server9. NMS & Help desk Server10. Domain Controller11. V-Center12. WSUS and ProxyThe above server performing following activity at KSPDCa. Interconnecting all offices of KSP to access Datacenter for Police IT application.b. Interconnecting individuals’ police officer over secured network to DC to use Police IT ERPapplication.c. Allow secure public access to KSP Web Portald. Allow the internal user to access internet.e. Allowing all police personals to access E-mail servicesa. Functional Server Details of Centralized Server RoomServer Make PurposeS1 HP ML350 Functioning as KSP Web ServerS2 HP ML350 Functioning as Massaging ServerS3 IBM X3850 M2 Functioning as Domain ControllerS4 IBM X3850 M2 Functioning as file/Print/Anti-virus ServerS5 HP ML350 Functioning as Police IT Training ServerS6 HP DC7900 Functioning as Patch ServerS7 HP ML350 Functioning as CCIS Application ServerS8 HP ML350 Functioning as FTP/Anti-Virus ServerS9 HP DL 580-Vertual Functioning as Police IT Application Server
  • 34. Karnataka State Police RFP for Selection of State System Integrator 33E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Server Make PurposeS10 HP DL 580-Vertual Functioning as Police IT Database ServerS11 HP ML350 Functioning as Police IT Test Serverb. Existing State Police Datacenter (SPDC) Network Architecture
  • 35. Karnataka State Police RFP for Selection of State System Integrator 34E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011c. SPDC Server Virtualization Technical Architectured. Virtual Server Technical DetailsS.NoServerCodeSerialNoCPURAMHDHDFree%CurrentOSFunctionalServerVirtualServerOSExpectedUserManagement1 Server-1HP- DL-580(SGH95XF7D)Intel® Xeon®7400 (4 CPU,24Core)32 GBscalable upto 256 GB1.5TB80% ESXi-4.1 4 Win-2008,MSSQL-200510,0002 Server-2HP- DL-580(SGH95XF7L)Intel® Xeon®7400 (4 CPU,24Core)32 GBscalable upto 256 GB1.5TB80% ESXi-4.1 4 Win-2008,MSSQL-200510,000d. Datacenter SAN Architecture & DetailsAt Karnataka State Police Datacenter is configured with SAN storage a modular architecture withcomplete integration with VMware.e. SAN Basic Configuration DetailsThe High Performance Storage Capacity of 11.1 TB of storage and 8.7 TB of usable space.SAN box is equipped with Serial Attached SCSI (SAS) disk are of 15K RPM drives in RAID-5configuration.
  • 36. Karnataka State Police RFP for Selection of State System Integrator 35E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011The SAN storage system configured with 8GB cache per controller.The SAN storage system available with a 99.999% data availability guarantee from the vendor.Two no’s of 8 Port Fiber Channel Switches in a redundant fabric mode.A DCTL-S RAID processor.A 2 GHz Intel Dual-Core Xeon processor and 2 GB of memory; this processor is the microcodeengine or the I/O management “brains”.8 GB or 16 GB of cache per system.Four high-performance Tachyon QE4 quad-port processors controlling the front end host.Four SAS controllers servicing the 16 active back end SAS disk links.All internal busses are now 2GB/sec eight-lane PCI Express (PCIe) instead of the previous533MB/sec PCI-x bus.f. San Technical ConfigurationS No. Product Code Product Description Quantity1 AMS2300-A0001.S AMS2300 Rack Mount System 12 043-100210-01.P Power Cable 250VAC 10A IEC320-C14 83 043-100484-01.P AMS 2300 Family Basic Operating System-Modular14 DF-F800-AKH450.P AMS2000 450GB 15K RPM HDD 265 DF-F800-RKAK.P AMS2000 Storage Expansion Tray 16 7846464.P 3U Universal Rail Kit 27 HDF-F800-MFC8.P AMS2300 Dual Controller, 16GB Cache, 8x4GbpsFC Intf18 HDF800-BASE.P AMS2100/AMS2300 Chassis 19 JZ-050LL010PC.P LC/LC Duplex Fibre Optic Plenum Cable 10M 810 AMS2300-SOFTWARE.SAMS2300 Storage Software Sales 111 043-100430-01.P Storage Navigator Modular 2, AMS 2300 Family 112 044-220358-01.P AMS 2300 Hitachi Dynamic Provisioning Base Kit 113 044-220358-03.P AMS 2300 Hitachi Dynamic Provisioning License 114 BROCADE-AMS2300.S Brocade Platform - AMS2300 115 HD-320-0008-M.P Brocade 320 switch w/8 active ports,FF,8 SWL8Gb BR SFP216 BROCADE-SW.S Brocade Platform SW Sales 217 7846631.P 42U AMS2000 Rack 1050mm Deep w/30amp IECPDU (4)1
  • 37. Karnataka State Police RFP for Selection of State System Integrator 36E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011g. SAN Configuration Architectureh. Datacenter Non IT Component DetailsS.No Datacenter Non-IT Infra Compliance / RemarkBuilding Location and Layout1 Building Expansion Possible No, the size is fixed for currentcapacity and requirement2 Single story structure Yes3 Adequate parking facilities Yes4 Emergency vehicle access Yes5 Located away from earthquake, hurricane and tornadozonesYes6 Not on flight path Yes7 Location above flood plain Yes8 Fire, Flood & Gas Detection & alarm equipment. Yes9 Fire detection system tested regularly Yes10 Adequate distance from residential areas Yes11 Adequate distance from thick or large vegetation Yes
  • 38. Karnataka State Police RFP for Selection of State System Integrator 37E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 201112 Suspended Ceiling Yes13 Access Doors dimensions As per standard Yes14 Loading bay available Yes15 Adequate storage cage facilities Storage facility is available butcage facility is not availablebecause of non-commercial innature16 Age of Building Within the standard17 Good transport links (distance to travel) Yes18 Site size 1000 Sqft19 Type of Constructions: Concrete/Steel Frame andBrick/OtherAs per the Datacenter designstandard20 General State of Building Good ConditionData Centre Location and Layout21 Data Centre Expansion Possible (modular?) 6 to 8 full rack loadcapacity22 Central location within building Yes23 Raised Floor Yes24 Anti-Static surface covering Yes25 Windowless room - or covered windows Windowless room26 No access pathways via floor or ceiling Yes27 Slight to no chance of weather damage No28 Test/Lab facilities Yes29 Store Room Yes30 What is above Data Centre (are there any Water Tanks) No31 Type of Doors to DC: Wood, solid, hollow, glass, Fire Resistant As per the Datacenterstandard32 Cage Can be customized33 Meeting Rooms Yes34 Utilized floor space as % of total 30 % onlyLighting35 Emergency Lighting Yes36 Emergency lighting powered by UPS/Generator UPS37 Fixtures powered separately from building YesHVAC38 Current cooling level KW 5.7tr39 Maximum cooling capacity KW 11.4tr40 Zoned system Yes41 Redundancy per zone Yes42 Leak Detection System Yes43 System cuts over to backup generators in case of power loss Yes44 Regulated temperature and humidity Yes45 Hot & cold aisles NA
  • 39. Karnataka State Police RFP for Selection of State System Integrator 38E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 201146 Rack mount equipment has air intake at front & discharge atbackModular47 Floor mount equipment has air intake at front, below or topand discharge at rearYes48 Heat generation of equipment does not exceed enclosurerecommendationsNo49 Enclosures have adequate air holes Yes50 Heat generation of equipment does not exceed air conditioningrecommendationsAs per the DC standard51 SNMP events generated by equipment when overheat orventilation faultYes52 Are all air conditioning components redundant? Yes (active – active mode )Power Considerations53 Redundant electrical generators No single generator of 60KVA54 Separate supplies from separate primary power substations Current is supply is singlepower station butprovisioning is available forboth.55 Network connection in the form of a ring Yes56 Redundant uninterruptible power systems Yes57 UPS components housed outside of data center No58 UPS runs 30 min or long enough to allow for proper shutdown 1hrs back-up59 Separate power feeds in each server cabinet Yes60 Separate cabinet for communications and LAN equipment Yes61 Stable, reliable power source Yes62 Generator uses economically sound and available fuel Yes63 Appropriate location for backup generators Yes64 Appropriate fuel storage capacity Yes65 Duration of generator operation with fuel stored on site (hrs) 18 hrs66 Defined Procedures for a Power Failure Yes67 Power Quality Managed No68 Each Power Socket allocated its own circuit breaker YesSecurity / Access Control69 Secure traffic barrier at entrance Yes70 Secure perimeter fence Yes71 Card reader and PIN at entrances Yes72 Proximity card identification Yes73 Biometric recognition Yes74 Motion detectors Yes75 Recorded security camera systems and postings Yes
  • 40. Karnataka State Police RFP for Selection of State System Integrator 39E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 201176 Are security tapes archived No, facility is underconsideration77 Locked server cabinets Yes78 Non-DCS staff escorted while in Data Centre Yes79 Security system monitored outside of Data Centre Yes80 Fire exits alarmed Yes81 How many points of access are there to the Data Centre andare these points all covered by CCTV2 points and covered withCCTV82 Who is responsible for site/data center security DepartmentFire Suppression83 All critical equipment protected by a fire suppression system Yes84 Fire suppression is gas based Yes85 VESDA/HSSD systems provided within the Operational DataFloorYesWater85 Active water leakage detection system YesVoice Cabling86 Redundant communication links in and out of Data Centre YesData Cabling87 Redundant points of connection to service provider backbone Yes88 Redundant LAN architecture YesOperational Processes89 24x7x365 on-site operational support Yes90 SLAs and OLAs in place Yes91 Staff and contractors educated in the DC procedures Yes92 No access outside normal hours without prior authorization Yes93 Planned work is graded by risk and approved accordingly Yes94 Changes with risk above a defined level have a plan forrecovery should risk be realizedAs per KSP requirement95 All contractors have appropriate certifications Yes96 Are there incident summary reports? YesEnterprise Monitoring97 SNMP capable enterprise monitoring reporting system YesPeople98 Number of company employees at DC 8 IT Engineer99 Number of contractors at DC 1100 Peak number of employees on site in DC 4Facilities101 Adequate catering facilities on site or locally Yes102 Suitable toilet facilities Yes103 Sufficient quantity of desks and individual space Yes
  • 41. Karnataka State Police RFP for Selection of State System Integrator 40E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011104 Expansion possible Physical Expansion is notpossible with currentinfrastructureBusiness Continuity105 Minimum recovery time in the case of a disaster (min) Need to do an assessmentonce all the modules arefunctional & DRC finalizedLease Details106 Site Owned/Leased Owned107 Government Incentives Yesi. Datacenter Existing Networking Active Component DetailsSL.NO NAME PID SERIAL.NO1 Router 2811 chassis CISCO2811 FHK1307F2VX1000BaseX (GBIC) Supervisor WS-X4013+ JAE1008W8WQ10/100BaseTX (RJ45) with 48 10/100 Base TportsWS-X4148-RJ JAE1008WJMX10/100BaseTX (RJ45) with 48 10/100 Base TportsWS-X4148-RJ JAE1008WFA1Power Supply ( AC 1000W ) PWR-C45-1000ACAZS09480RXWPower Supply ( AC 1000W ) PWR-C45-1000ACAZS09480RYD3 Router 1812 chassis CISCO1812/K9 FHK124926T010 Fast Ethernet interfaces NA NA1 ISDN Basic Rate interface NA NA4 Firewall PIX 515 E CISCOPIX515E 8070932835 WS-2950G-24-E1 CISCO2950 FOC0706XZ0WY
  • 42. Karnataka State Police RFP for Selection of State System Integrator 41E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20112.4 EXISTING WAN INFRASTRUCTURE (KSPWAN)KSPWAN is a one such wide Area network created exclusively for connecting smaller computernetwork prevalent at DPO, campus networks at COP, CID, Chief office etc. and all other locations suchas Police stations, Circles, SDPO, and other offices of special units spread across length and breadth ofKarnataka into one network. The basic purpose of creating such vast network is to adopt the latesttechnology to cater to faster and easier mode of communications within this network to achieve theday-to-day information exchange of the Karnataka state police force. This network not only caters tothe information exchange within the department but also with the offices outside the department.The networking of all the units has been achieved by connecting the location with two types ofconnectivitya. MPLS – This type of connectivity will connect the major LAN at DPO, COP, CID, Chief officethrough a 2Mbps MPLS network to the State Police Data Centre.b. VPNoBB- This type of connectivity connects all other locations inclusive of all police stationswith a 512Kbps bandwidth to the State Police Data Centre.c. A central aggregation bandwidth of 10 Mbps MPLS, fiber optic bandwidth scalable upto 100MBPS, MPLS connected to SPDC.The following Units are currently connected with KSPWAN Infrastructurea. 906 police stations,b. 232 circle offices,c. 130 sub-divisional police offices,d. 30 district police officese. 6 Rangef. 6 Regional Forensic Labg. 12 KSRP battalionsh. 1Railways Police Uniti. 1 Police Headquartersj. 1State Crime Record Bureauk. Special Unitsl. 4 CommissioneratesBangalore CityHubli-Dharwad CityMysore CityMangalore City
  • 43. Karnataka State Police RFP for Selection of State System Integrator 42E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011MPLS & VPNoBB Connectivity2.5 EXISTING CLIENT SITE INFRASTRUCTURENo organization can afford for its confidential data and intellectual property to be lost or stolen.However, as networks become more complex, and more employees are working remotely, businessesare increasingly exposed to virus attacks, regardless of organisation size.KSP has established centralizedAntivirus Management Systems (CAMS) at its Datacenter. The CAMS manages all AV relatedconfigurtation and policy management at centrally managed administatative consol.The central CAMSserver is configured with Kaspersky Security AV solution. Currently centralised Kaspersky Antivirus software hasbeen installed on 3000 systems across the state.The exisisting client side infrastructure a CAD diagram of connectivity architecture with hardware detailslike hardware delivered under CIPA I,II,& III are mention below.
  • 44. Karnataka State Police RFP for Selection of State System Integrator 43E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011CIPA PHASE - 1List of Acer Computers & Numeric UPS to 81 Police StationSl.NoDistrict /CommissionerateSl.NoPolice Stations No. ofComputersTotalComputers1 BANGALORE CITY 1 ASHOKNAGAR 5 452 2 BANASHANKARI 53 3 BANASWADI 54 4 BASAVESHWARA NAGARA 55 5 HALASURU 56 6 MADIVALA 57 7 PEENYA 58 8 ULSOOR GATE(Instead of SANJAYNAGAR)59 9 YESHWANTHAPURA 510 MYSORE CITY 1 UDAYAGIRI 4 711 2 VIJAYANAGAR 312 HUBLI DHARWAD CITY 1 HUBLI CITY 4 813 2 HUBLI SUB URBAN 414 GULBARGA 1 ASHOK NAGAR 3 1815 2 BRAHMAPUR 316 3 CHOWK 417 4 GULBARGA RURAL 418 5 STATION BAZAR 419 RAICHUR 1 RAICHUR RURAL 4 720 2 SADAR BAZAR 321 BIDAR 1 BIDAR NEW TOWN 3 922 2 BIDAR TOWN 323 3 GANDHI GANJ 324 KOPPAL 1 KOPPAL RURAL 3 625 2 KOPPAL TOWN 326 BELGAUM 1 BELGAUM RURAL 3 1327 2 MALMARUTHI 328 3 MARKET 429 4 SHAPUR 330 BIJAPUR 1 GANDHI CHOWK 4 731 2 GOLGUMBAZ 332 DHARWAD 1 GARAG 3 333 GADAG 1 GADAG TOWN 3 334 HAVERI 1 HAVERI RURAL 3 635 2 HAVERI TOWN 336 BAGALKOT 1 BAGALKOT RURAL 4 8
  • 45. Karnataka State Police RFP for Selection of State System Integrator 44E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 201137 2 BAGALKOT TOWN 438 DAVANGERE 1 DAVANAGERE EXTENSION 4 839 2 K.T. J. NAGAR 440 CHITRADURGA 1 CHITRADURGA RURAL 5 941 2 CHITRADURGA TOWN 442 BELLARY 1 BELLARY RURAL 5 1343 2 BRUCEPET 444 3 COWL BAZAR 445 SHIMOGA 1 DODDAPET SHIMOGA 4 1146 2 JAYANAGAR 347 3 SHIMOGA RURAL 448 U.K. (KARWAR) 1 CHITTAKULA 3 949 2 KARWAR RURAL 350 3 KARWAR TOWN 351 D.K. (MANGALORE) 1 MANGALORE EAST 4 1252 2 MANGALORE NORTH 453 3 MANGALORE RURAL 454 UDUPI 1 MANIPAL 4 855 2 UDUPI TOWN 456 CHICKMAGALUR 1 BASAVANAHALLI 3 1157 2 CHICKMAGALUR RURAL 458 3 CHICKMAGALUR TOWN 459 MYSORE DIST 1 BANNUR 3 660 2 NANJANGUD RURAL 361 MANDYA 1 MANDYA EAST 4 1262 2 MANDYA RURAL 463 3 MANDYA WEST 464 HASSAN 1 HASSAN EXTENSION 3 965 2 HASSAN RURAL 366 3 HASSAN TOWN 367 KODADU (MADKERI) 1 MADIKERI RURAL 3 668 2 MADIKERI TOWN 369 CHAMARAJANAGAR 1 CHAMARAJANAGAR RURAL 3 370 BANGALORE DIST 1 HEBBAGODI 3 1371 2 KADUGODI 372 3 TALAGHATTAPURA (Nowits in Ramanagar Dist.)473 4 WHITEFIELD 374 K.G.F. 1 ROBERTSONPET 3 375 KOLAR 1 CHINTAMANI 3 1176 2 GULPET 377 3 MULBAGAL 5
  • 46. Karnataka State Police RFP for Selection of State System Integrator 45E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 201178 TUMKUR 1 NEW EXTENSION PS 4 1279 2 TUMKUR RURAL 480 3 TUMKUR TOWN 4Karnataka Railways81 BANGALORE CITY 1 BANGALORE CITY 4 4Total Computers : 300 300CIPA PHASE - 2List of Acer Computers & Numeric UPS to 210 Police StationSl.NoDistrict /CommissionerateSl.NoPolice Stations No. ofComputersTotalComputers1 DAVANAGERE 1 AZAD NAGAR 5 702 2 BASAVESHWARANAGAR 53 3 BILICHODU 54 4 CHANAGIRI 55 5 DAVANGERE RURAL 56 6 DAVANGERE TRAFFIC 57 7 HARAPANAHALLI 58 8 HARIHARA TOWN 59 9 HONNALI 510 10 JAGALUR 511 11 MALEBENNUR 512 12 NYAMATI 513 13 RMC YARD 514 14 VIDYANAGARA 515 BANGALORE CITY 1 AUDUGODI 5 38516 2 BASAVANAGUDI 517 3 BYATARAYANAPURA 518 4 BYAPPANAHALLI 519 5 BROWNING HOSPITAL 520 6 CHANDRALAYOUT 521 7 CHAMARAJPET 522 8 CENTRAL 523 9 CHICKPET 524 10 BHARATHINAGAR 525 11 COMMERCIAL STREET 526 12 CUBBON PARK 527 13 D.J.HALLI 528 14 BASAVANGUDI WOMEN P.S. 529 15 GIRINAGAR 5
  • 47. Karnataka State Police RFP for Selection of State System Integrator 46E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 201130 16 GANGAMMANAGUDI 531 17 FRASER TOWN 532 18 AIRPORT 533 19 KEMPEGOWDANAGAR 534 20 JEEVANABIMANAGAR 535 21 JNANABHARATHI 536 22 H.A.L. 537 23 HANUMANTHANAGAR 538 24 HIGHGROUNDS 539 25 VIJAYANAGAR 540 26 HEBBAL 541 27 HENNUR 542 28 INDIRANAGAR 543 29 J.J. NAGAR 544 30 JALAHALLI 545 31 JAYANAGAR 546 32 KEMPAPURA AGRAHARA 547 33 KUMARASWAMY LAYOUT 548 34 J.P.NAGAR 549 35 KAMAKSHIPALYA 550 36 KADUGONDANAHALLI 551 37 KALASIPALYAM 552 38 COTTONPET 553 39 K.R. PURAM 554 40 KORAMANGALA 555 41 KENGERI 556 42 MICO LAYOUT 557 43 MAHADEVAPURA 558 44 MAGADI ROAD 559 45 MARKET 560 46 MALLESHWARAM 561 47 J.C.NAGAR 562 48 MAHALAKSHMILAYOUT 563 49 NEW THARAGUPET 564 50 NANDINI LAYOUT PS 565 51 WOMEN POLICE STATION 566 52 RAJAGOPALANAGAR 567 53 RAMAMURTHYNAGAR 568 54 R.T. NAGAR 569 55 RAJAJINAGAR 570 56 SESHADRIPURAM 571 57 S.J.PARK 572 58 SRIRAMPURA 5
  • 48. Karnataka State Police RFP for Selection of State System Integrator 47E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 201173 59 SADASHIVANAGAR 574 60 SIDDAPURA 575 61 SOLADEVANAHALLI 576 62 S.R.NAGAR 577 63 THILAKNAGAR 578 64 SHANKARAPURAM 579 65 SHIVAJINAGAR 580 66 SUBRAMANYANAGAR 581 67 SUBRAMANYAPURA 582 68 THYAGARAJANAGAR 583 69 VICTORIA HOSPITAL 584 70 VIVEKNAGAR 585 71 VYALIKAVAL 586 72 VIDHANA SOUDHA 587 73 VIDYARANYAPURA 588 74 WILSONGARDEN 589 75 YELAHANKA NEW TOWN 590 76 YELAHANKA 591 77 R.M.C.YARD 592 BELGAUM 1 AIGALI 5 20093 2 ATHANI 594 3 APMC YARD 595 4 ANKALAGI 596 5 BASAVESHWAR CHOWK 597 6 BAGEWADI 598 7 BAILHONGAL 599 8 CHIKKODI 5100 9 CAMP 5101 10 GHATAPRABHA 5102 11 GOKAK TOWN 5103 12 GOKAK RURAK 5104 13 HUKKERI 5105 14 KAGAWAD 5106 15 KATAKOL 5107 16 KAKATI 5108 17 KHADEBAZAR 5109 18 KHANAPUR 5110 19 KITTUR 5111 20 KUDCHI 5112 21 KULGOD 5113 22 MARIHAL 5114 23 MURGOD 5115 24 MUDALGI 5
  • 49. Karnataka State Police RFP for Selection of State System Integrator 48E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011116 25 NANDAGAD 5117 26 NESARGI 5118 27 NIPPANI TOWN 5119 28 NIPPANI RURAL(2) 5120 29 RAIBAG 5121 30 RAMDURGA 5122 31 SADALGA 5123 32 SANKESHWAR 5124 33 SAVADATTI 5125 34 DODDAWAD 5126 35 TILAKWADI 5127 36 TRAFFIC NORTH 5128 37 TRAFFIC SOUTH 5129 38 UDYAMBAG 5130 39 WOMEN POLICE STATION 5131 40 YAMAKAN MARADI 5132 GULBARGA 1 AFZALPUR 5 230133 2 ALLAND 5134 3 BHEEMARAYANAGUDI 5135 4 CHINCHOLI 5136 5 CHITTAPURA 5137 6 DEVALGANAGAPUR 5138 7 FERHATABAD 5139 8 G. TRAFFIC 5140 9 GOGI 5141 10 GURUMITKAL 5142 11 HUNASAGI 5143 12 JEVARGI 5144 13 KAMALAPURA 5145 14 KALGE 5146 15 KEMBHAVI 5147 16 KODEKAL 5148 17 KUNCHAVARAM 5149 18 KURAKUNTA 5150 19 M.B. NAGAR 5151 20 MADHAVANA HIPPARGI 5152 21 MAHAGOAN 5153 22 MUDHOL 5154 23 MIRYAN 5155 24 NARAYANAPURA 5156 25 NARONA 5157 26 NEELAGI 5158 27 NIMBARGA 5
  • 50. Karnataka State Police RFP for Selection of State System Integrator 49E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011159 28 RAGHAVENDRANAGAR 5160 29 RATKAL 5161 30 REVOOR 5162 31 ROZA 5163 32 SHAHABAD RURAL 5164 33 SAIDAPUR 5165 34 SEDAM 5166 35 SHAHABAD TOWN 5167 36 SHAHAPUR 5168 37 SHORAPUR 5169 38 SULEPET 5170 39 UNIVERSITY 5171 40 WADIGERA 5172 41 WADI 5173 42 MALKHED 5174 43 WOMEN POLICE STATION 5175 44 YADGIRI RURAL 5176 45 YADGIRI TOWN 5177 46 ADDITIONAL TRAFFIC 5178 MYSORE CITY 1 ASHOKAPURAM 5 90179 2 N.R.TRAFFIC 5180 3 DEVRAJA TRAFFIC 5181 4 JAYALAXMIPURAM 5182 5 KRISHNARAJA 5183 6 LASHKAR 5184 7 LAKSHMIPURAM 5185 8 MANDI 5186 9 METAGALLI 5187 10 NARASIMHARAJA 5188 11 NAZARBAD 5189 12 K.R.TRAFFIC 5190 13 SARASWATHIPURAM 5191 14 VIDYARANYAPURAM 5192 15 V.V.PURAM 5193 16 WOMEN POLICE STATION 5194 17 KUVEMPUNAGAR TRAFFIC 5195 18 V.V. PURAM TRAFFIC 5196 HUBLI-DHARWADCITY1 DHARWAD SUB-URBAN 5 75197 2 DHARWAD TOWN 5198 3 DHARWAD TRAFFIC 5199 4 VIDYAGIRI 5200 5 GHANTIKERI 5201 6 BENDIGERI 5
  • 51. Karnataka State Police RFP for Selection of State System Integrator 50E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011202 7 OLD HUBLI 5203 8 VIDYANAGAR 5204 9 GOKUL ROAD 5205 10 KESHWAPUR 5206 11 KAMARIPET 5207 12 KASABAPET 5208 13 HUBLI TRAFFIC 5209 14 HUBLI SOUTH TRAFFIC 5210 15 WOMEN POLICE STATION 5Total Computers : 1050 1050CIPA PHASE - 3 & 4List of HCL Computers, Thin Clients & Techser UPS to 433 Police StationSl.NoDistrict /CommissionerateSl.NoPolice Stations No. ofComputer(1 Linux &1 Windows XP)ThinClientsTotalComputers(Windows XP)1 Bangalore City(West Division)1 Upparpet 2 3 12 Bangalore City(SouthEastDivision)1 Electronic City 2 3 73 2 HSR Layout 2 34 3 Hulimavu 2 35 4 Kadugodi 2 36 5 Parappana Agrahara 2 37 6 Varthur 2 38 7 White Field 2 39 Bangalore City(South Division)1 ChannammanakereAchukattu2 3 110 Bangalore City(East Traffic)1 Adugodi Traffic 2 3 1611 2 Airport Traffic 2 312 3 Ashoknagar Traffic 2 313 4 Banasavadi Traffic 2 314 5 Shivaji Nagar Traffic PS(No PS CommercialStreet Traffic)2 315 6 Cubbonpark Traffic 2 316 7 Fraser Town Traffic 2 317 8 High Grounds Traffic 2 318 9 Indiranagar Traffic 2 319 10 K.R.Puram Traffic 2 3
  • 52. Karnataka State Police RFP for Selection of State System Integrator 51E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 201120 11 Madivala Traffic 2 321 12 Mico Layout Traffic 2 322 13 Sadashivanagar Traffic 2 323 14 Ulsoor Gate Traffic 2 324 15 Ulsoor Traffic 2 325 16 Wilsongarden Traffic 2 326 Bangalore City(West Traffic)1 Banashankari Traffic 2 3 1927 2 Basavanagudi Traffic 2 328 3 ByatrarayanapuraTraffic2 329 4 Chamarajpet Traffic 2 330 5 Chickpet Traffic 2 331 6 City Market Traffic 2 332 7 Hebbal Traffic 2 333 8 Jayanagar Traffic 2 334 9 Kamakshipalya Traffic 2 335 10 Kumaraswamy LayoutTraffic2 336 11 Magadi Road Traffic 2 337 12 Malleshwaram Traffic 2 338 13 Peenya Traffic 2 339 14 R.T. Nagar Traffic 2 340 15 Rajajinagar Traffic 2 341 16 Upparpet Traffic 2 342 17 Vijayanagar Traffic 2 343 18 Yelahanka Traffic 2 344 19 Yeshwanthapura Traffic 2 345 Bangalore District 1 Anekal 2 3 1846 2 Attibele 2 347 3 Bannerghatta 2 348 4 Chikkajala 2 349 5 Devanahalli 2 350 6 Dobbespet 2 351 7 Doddaballapura Rural 2 352 8 Doddaballapura Town 2 353 9 Doddabelavangala 2 354 10 Hosahalli 2 355 11 Hosakote 2 356 12 Nandagudi 2 357 13 Nelamangala 2 358 14 Rajanukunte 2 359 15 Sarjapura 2 360 16 Sulibele 2 3
  • 53. Karnataka State Police RFP for Selection of State System Integrator 52E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 201161 17 Thyamagondlu 2 362 18 Vijayapura 2 363 Bagalkot 1 Amingad 2 3 1764 2 Badami 2 365 3 Bagalkot Traffic 2 366 4 Banahatti 2 367 5 Bilagi 2 368 6 Gulegundda 2 369 7 Hungund 2 370 8 Ilkal 2 371 9 Jamakhandi Rural 2 372 10 Jamakhandi Town 2 373 11 Kaladagi 2 374 12 Kerur 2 375 13 Lokapur 2 376 14 Mahalingapur 2 377 15 Mudhol 2 378 16 Savalgi 2 379 17 Teradal 2 380 Bellary 1 Chittavadagi 2 3 3281 2 Gadiganur 2 382 3 Gandhinagar 2 383 4 Gudikota 2 384 5 Hagaribommanahalli 2 385 6 Hatcholli 2 386 7 Hadagali 2 387 8 Hirehadagali 2 388 9 Hosahalli 2 389 10 Hospet Extention 2 390 11 Hospet Rural 2 391 12 Hospet Town 2 392 13 Ittagi 2 393 14 Kamalapur 2 394 15 Kampli 2 395 16 Kottur 2 396 17 Kudlagi 2 397 18 Kurgod 2 398 19 Mariyammanahalli 2 399 20 Moka 2 3100 21 P.D. Halli 2 3
  • 54. Karnataka State Police RFP for Selection of State System Integrator 53E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011101 22 Sirigeri 2 3102 23 Siruguppa 2 3103 24 Sundur 2 3104 25 T.B. Dam 2 3105 26 T.B. Halli 2 3106 27 Tekkalkota 2 3107 28 Thoranagali 2 3108 29 Bellary Traffic 2 3109 30 Hampi (New) 2 3110 31 Hospet Traffic (New) 2 3111 32 Kudithini (New) 2 3112 Bidar 1 Aurad 2 3 25113 2 Bagdal 2 3114 3 Basavakalyana Rural 2 3115 4 Basavakalyana Town 2 3116 5 Basavakalyana Traffic 2 3117 6 Bhalki Rural 2 3118 7 Bhalki Town 2 3119 8 Bidar Rural 2 3120 9 Bimelkhed 2 3121 10 Chintaki 2 3122 11 Chitaguppa 2 3123 12 Dhanura 2 3124 13 Halikhed 2 3125 14 Hulsoor 2 3126 15 Humnabad 2 3127 16 Janwada 2 3128 17 Kamalanagar 2 3129 18 Kataka Chincholi 2 3130 19 Kushnoor 2 3131 20 Mannaekhelli 2 3132 21 Mantala 2 3133 22 Market 2 3134 23 Mudbi 2 3135 24 Shanthapur 2 3136 25 Traffic 2 3137 Bijapur 1 Adarsh Nagar 2 3 19138 2 Almel 2 3
  • 55. Karnataka State Police RFP for Selection of State System Integrator 54E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011139 3 APMC 2 3140 4 Babaleshwar 2 3141 5 Basavan Bagewadi 2 3142 6 Bijapur Rural 2 3143 7 Bijapur Traffic 2 3144 8 Chadachan 2 3145 9 Devara Hipparagi 2 3146 10 Horthi 2 3147 11 Indi 2 3148 12 Kalkeri 2 3149 13 Kolhar 2 3150 14 Managoli 2 3151 15 Muddebihal 2 3152 16 Sindagi 2 3153 17 Talikot 2 3154 18 Tikota 2 3155 19 Zalaki 2 3156 Chamarajanagar 1 Chamarajanagar East 2 3 13157 2 Chamarajanagar Town 2 3158 3 Gundlupete 2 3159 4 Hanur 2 3160 5 Kollegala Rural 2 3161 6 Kollegala Town 2 3162 7 Kuderu 2 3163 8 M.M. Hills 2 3164 9 Mambali 2 3165 10 Ramapura 2 3166 11 Santemaralli 2 3167 12 Terakambi 2 3168 13 Yelandur 2 3169 Chickmagalur 1 Ajjampura 2 3 23170 2 Aldur 2 3171 3 Balehonnur 2 3172 4 Balur 2 3173 5 Banakal 2 3174 6 Birur 2 3175 7 Chickmagalur Traffic 2 3176 8 Gonibeedu 2 3
  • 56. Karnataka State Police RFP for Selection of State System Integrator 55E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011177 9 Hariharapura 2 3178 10 Kadur 2 3179 11 Kalasa 2 3180 12 Koppa 2 3181 13 Kuduremukh 2 3182 14 Lakkavalli 2 3183 15 Lingadahalli 2 3184 16 Mudigere 2 3185 17 N.R. Pura 2 3186 18 Panchanahalli 2 3187 19 Sakarepatna 2 3188 20 Singatagere 2 3189 21 Sringeri 2 3190 22 Tarikere Town 2 3191 23 Yagati 2 3192 Davanagere 1 Chigateri 2 3 1193 Dharwad 1 Alnavar 2 3 7194 2 Annigeri 2 3195 3 Dharwad Rural 2 3196 4 Hubli Rural 2 3197 5 Kalaghatagi 2 3198 6 Kundagol 2 3199 7 Navalgund 2 3200 D.K. (Mangalore) 1 Bajpe 2 3 25201 2 Barke 2 3202 3 Belathangadi 2 3203 4 Buntwala Rural 2 3204 5 Buntwala Town 2 3205 6 Kadaba 2 3206 7 Kavoor 2 3207 8 Konaje 2 3208 9 Mangalore South 2 3209 10 Mangalore Women 2 3210 11 Moodabidre 2 3211 12 Mulki 2 3212 13 Panambur 2 3213 14 Puttur Rural 2 3214 15 Puttur Town 2 3215 16 Subramanya 2 3
  • 57. Karnataka State Police RFP for Selection of State System Integrator 56E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011216 17 Sullia 2 3217 18 Surathkal 2 3218 19 Ullal 2 3219 20 Uppinangdi 2 3220 21 Urva 2 3221 22 Venur 2 3222 23 Vittala 2 3223 24 Mangalore East Traffic 2 3224 25 Mangalore West Traffic 2 3225 Gadag 1 Betageri Extention 2 3 12226 2 Betageri Town 2 3227 3 Gadag Rural 2 3228 4 Gadag Traffic 2 3229 5 Gajendragad 2 3230 6 Lakshmeshwar 2 3231 7 Mulagund 2 3232 8 Mundargi 2 3233 9 Naregal 2 3234 10 Nargund 2 3235 11 Ron 2 3236 12 Shirahatti 2 3237 Hassan 1 Alur 2 3 24238 2 Arakalagud 2 3239 3 Arasikere Rural 2 3240 4 Arasikere Town 2 3241 5 Arehalli 2 3242 6 Banavara 2 3243 7 Belur 2 3244 8 Channarayapatna Rural 2 3245 9 ChannarayapatnaTown2 3246 10 Dudda 2 3247 11 Gandasi 2 3248 12 Goruru 2 3249 13 Halebeedu 2 3250 14 Hassan Traffic 2 3251 15 Hirisave 2 3252 16 Holenarasipura Rural 2 3
  • 58. Karnataka State Police RFP for Selection of State System Integrator 57E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011253 17 Holenarasipura Town 2 3254 18 Konanur 2 3255 19 Nuggehalli 2 3256 20 Pension Mohalla 2 3257 21 Sakaleshpura Rural 2 3258 22 Sakaleshpura Town 2 3259 23 Sravanabelagola 2 3260 24 Yesalur 2 3261 Haveri 1 Adur 2 3 16262 2 Byadagi 2 3263 3 Guttal 2 3264 4 Halageri 2 3265 5 Hanagal 2 3266 6 Hansabhavi 2 3267 7 Hirekerur 2 3268 8 Kaginele 2 3269 9 Kumarapattanam 2 3270 10 Ranebennur Rural 2 3271 11 Ranebennur Town 2 3272 12 Ranebennur Traffic 2 3273 13 Rattihalli 2 3274 14 Savanoor 2 3275 15 Shiggaon 2 3276 16 Tadas 2 3277 K.G.F. 1 Andersonpet 2 3 8278 2 Bangarpet 2 3279 3 BEML Nagar 2 3280 4 Bethamangala 2 3281 5 Champion Reef 2 3282 6 Kamasamudram 2 3283 7 Marikuppam 2 3284 8 Oorgaum 2 3285 Kodagu (Madikeri) 1 Bhagamandala 2 3 14286 2 Gonikoppa 2 3287 3 Kushalnagar 2 3288 4 Kutta 2 3
  • 59. Karnataka State Police RFP for Selection of State System Integrator 58E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011289 5 Madikeri Traffic 2 3290 6 Napoklu 2 3291 7 Ponnampet 2 3292 8 Shanivarasanthe 2 3293 9 Siddapura 2 3294 10 Somwarpet 2 3295 11 Srimangala 2 3296 12 Suntikoppa 2 3297 13 Virajpet Rural 2 3298 14 Virajpet Town 2 3299 Koppal 1 Alwandi 2 3 13300 2 Bevoor 2 3301 3 Gangavathi Rural 2 3302 4 Gangavathi Town 2 3303 5 Gangavathi Traffic 2 3304 6 Hanumansagar 2 3305 7 Kanakagiri 2 3306 8 Karatagi 2 3307 9 Kukanoor 2 3308 10 Kushtagi 2 3309 11 Munirabad 2 3310 12 Tavaregere 2 3311 13 Yelaburga 2 3312 Mandya 1 Arakere 2 3 24313 2 Basaralu 2 3314 3 Belakavadi 2 3315 4 Bellur 2 3316 5 Besagaraghalli 2 3317 6 Bindiganavile 2 3318 7 Halagur 2 3319 8 K.M. Doddi 2 3320 9 K.R. Pet Rural 2 3321 10 K.R. Pet Town 2 3322 11 K.R. Sagar 2 3323 12 Keragodu 2 3324 13 Kesthur 2 3325 14 Kikkeri 2 3326 15 Kirugavalu 2 3
  • 60. Karnataka State Police RFP for Selection of State System Integrator 59E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011327 16 Koppa 2 3328 17 Maddur 2 3329 18 Malavalli Rural 2 3330 19 Malavalli Town 2 3331 20 Nagamangala Town 2 3332 21 Pandavapura 2 3333 22 Shivalli 2 3334 23 Srirangapatna 2 3335 24 Mandya Traffic 2 3336 Raichur 1 Balaganoor 2 3 22337 2 Devadurga 2 3338 3 Hatti 2 3339 4 Idapanur 2 3340 5 Jalhalli 2 3341 6 Kowthal 2 3342 7 Lingasugur 2 3343 8 Manvi 2 3344 9 Market Yard 2 3345 10 Maski 2 3346 11 Mudgal 2 3347 12 Raichur Traffic 2 3348 13 Raichur West 2 3349 14 Ramadurga (Gabbur) 2 3350 15 Shakti Nagar 2 3351 16 Sindanoor Rural 2 3352 17 Sindhanoor Town 2 3353 18 Sirwar 2 3354 19 Somwarpet (NetajiNagar)2 3355 20 Turvihal 2 3356 21 Yapaladinni 2 3357 22 Yeregera 2 3358 Tumkur 1 Amruthur 2 3 33359 2 Arasikere 2 3360 3 Bellavi 2 3361 4 Chandrashekarpura 2 3362 5 Chelur 2 3363 6 Chikkanayakanahalli 2 3364 7 Dandina Shivara 2 3
  • 61. Karnataka State Police RFP for Selection of State System Integrator 60E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011365 8 Gubbi 2 3366 9 Hebbur 2 3367 10 Honnavalli 2 3368 11 Huliyar 2 3369 12 Huliyurdurga 2 3370 13 Kadagenahalli 2 3371 14 Kallambella 2 3372 15 Kora 2 3373 16 Koratagere 2 3374 17 Kunigal 2 3375 18 Kyathasandra 2 3376 19 Madhugiri 2 3377 20 Medigeshi 2 3378 21 Nonavinakere 2 3379 22 Patanayakanahalli 2 3380 23 Pavagada 2 3381 24 Sira 2 3382 25 Tavarekere 2 3383 26 Thilak Park 2 3384 27 Thirumani 2 3385 28 Tiptur Rural 2 3386 29 Tiptur Town 2 3387 30 Turuvekere 2 3388 31 Y.N. Hosakote 2 3389 32 Traffic West Ps (Traffic-A) (Amanikere)2 3390 33 Handanakere (insteadof Traffic-B)2 3391 Udupi 1 Baindoor 2 3 18392 2 Bramhavar 2 3393 3 Gangoli 2 3394 4 Hebri 2 3395 5 Hiriadka 2 3396 6 Karkala Rural 2 3397 7 Karkala Town 2 3398 8 Kaup 2 3399 9 Kollur 2 3400 10 Konkan Railway 2 3401 11 Kota 2 3402 12 Kundapura 2 3403 13 Malpe 2 3
  • 62. Karnataka State Police RFP for Selection of State System Integrator 61E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011404 14 Padubidri 2 3405 15 Shankaranarayana 2 3406 16 Shirva 2 3407 17 Udupi Traffic 2 3408 18 Women 2 3409 Uttar Kannada(Karwar)1 Ambikanagar 2 3 25410 2 Ankola 2 3411 3 Banavasi 2 3412 4 Bhatkal Rural 2 3413 5 Bhatkal Town 2 3414 6 Dandeli Rural 2 3415 7 Dandeli Town 2 3416 8 Gokarna 2 3417 9 Haliyal 2 3418 10 Honnavara 2 3419 11 Joida 2 3420 12 Kadra 2 3421 13 Karwar Railway 2 3422 14 Karwar Traffic 2 3423 15 Kumta 2 3424 16 Mallapura 2 3425 17 Manki 2 3426 18 Mundgod 2 3427 19 Murudeshwar 2 3428 20 New Market 2 3429 21 Ramnagar 2 3430 22 Siddapura 2 3431 23 Sirsi Rural 2 3432 24 Sirsi Town 2 3433 25 Yellapura 2 3Total Computers : 866 1299 433Total Computers : 2165
  • 63. Karnataka State Police RFP for Selection of State System Integrator 62E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011HARDWARE DELIVERED under CIPA ProjectSl.NoUnit Name No. of No.of PS Total PSDPO /CommSDPO Circle Phase-1(2004-05)Phase-2(2005-06)Phase-3&4(2007-08)1 BANGALORE CITY - - - 9 77 44 1302 MYSORE CITY - - - 2 18 - 203 HUBLI DHARWADCITY- - - 2 15 - 174 GULBARGA - - - 5 46 - 515 RAICHUR - - - 2 - 22 246 BIDAR - - - 3 - 25 287 KOPPAL - - - 2 - 13 158 BELGAUM - - - 4 40 - 449 BIJAPUR - - - 2 - 19 2110 DHARWAD - - - 1 - 7 811 GADAG - - - 1 - 12 1312 HAVERI - - - 2 - 16 1813 BAGALKOT - - - 2 - 17 1914 DAVANGERE - - - 2 14 1 1715 CHITRADURGA - - - 2 - - 216 BELLARY - - - 3 - 32 3517 SHIMOGA - - - 3 - - 318 U.K. (KARWAR) - - - 3 - 25 2819 D.K. (MANGALORE) - - - 3 - 25 2820 UDUPI - - - 2 - 18 2021 CHICKMAGALUR - - - 3 - 23 2622 MYSORE DIST - - - 2 - - 223 MANDYA - - - 3 - 24 2724 HASSAN - - - 3 - 24 2725 KODADU (MADKERI) - - - 2 - 14 1626 CHAMARAJANAGAR - - - 1 - 13 14
  • 64. Karnataka State Police RFP for Selection of State System Integrator 63E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 201127 BANGALORE DIST - - - 4 - 18 2228 K.G.F. - - - 1 - 8 929 KOLAR - - - 3 - - 330 TUMKUR - - - 3 - 33 3631 KARNATAKARAILWAYS(BANGALORE CITY)- - - 1 - - 1Total : - - - 81 210 433 724Total Police Stations: 724Police Station Network Diagram
  • 65. Karnataka State Police RFP for Selection of State System Integrator 64E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011District Police Office Network DiagramSl.No.Items Phase-1(2004-05)Phase-2(2005-06)Phase-3&4(2007-08)Total Total Total No. of LinuxSystemTotal No.ofWindowsSystem1 Computer 300 1050 866 2216 Computers ThinClientsPhase-1 3002 Thin Clients - - 1299 1299 2216 1299 Phase-2 10503 Laser Printer 81 210 441 732 Phase-3 & 4 433 4334 Multi-FunctionPrinter81 210 291
  • 66. Karnataka State Police RFP for Selection of State System Integrator 65E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20115 16 PortSwitch81 210 433 724 Total 1783 4336 2KVA UPS 81 210 433 7247 Rack for (16Port Switch)433 4338 MS-SQLProfessionalEdition433 4339 MicrosoftWindows -XPProf433 433
  • 67. Karnataka State Police RFP for Selection of State System Integrator 66E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20113. IMPLEMENTATION FRAME WORK OF POLICE IT/CCTNS PROJECTThe implementation of Police IT would be taking an “integrated service delivery” approach. The centralfeature of Police IT implementation (as per CCTNS Guidelines from MHA and NCRB) at the State level isthe “bundling of services” concept. Accordingly, Karnataka will select a System Integrator (SI) whowould be the single point of contact for the State for all the components of Police IT Implementationthat include the application, hardware, communications infrastructure, and associated services such asCapacity Building and Handholding.However, since Karnataka has made significant progress in the implementation of the Police IT project,the System Integrator will be required to augment the pre-existing application, infrastructure as per therequirements and provide a turnkey solution to the State to achieve the intended objectives of CCTNS.3.1 IMPLEMENTATION FRAME WORK OF POLICE IT/CCTNS PROJECTKSP has been implementing the Police IT application whose 5 modules have gone live and the CCTNSspecific modules of Crime, Law & Order and Traffic are in the pilot phase. In addition KSP has anoperational Data Center (KSPDC) with the all 12 modules in a production environment. KSP has alsoimplemented an MPLS and VPNoBB based broadband network (KSPWAN) connecting 1400 PoliceStations and has built a full Data Center (interiors and civil works) in 1000 Sqft. space at KSRP Battalionin Bangalore. Given the above, the proposed solution is suggested based on the assessment of thecurrent developments (work-in-progress), the need for alignment with CCTNS and the necessaryextensions required in Police IT.The SI is expected to assess, define and specify the additional requirements, create the process and planfor implementation, implement the system to meet the objectives of CCTNS, provide continuousimprovement and operate and manage the system for the period of the contract.1. The System Integrator (SI) is expected to provide end-to-end solution for the KSPincluding:a. Extension of Police IT application throughi. Enhancements of Police IT application compliance with CCTNS requirements.This shall primarily be:1. Enhancements to Crime, Law & Order and Traffic modules of Police IT tosuffice the CAS requirements2. Enhancement to meet the non-functional & technical requirementsenvisioned by MHA/NCRB.ii. Building a citizen centric Police IT Portaliii. Integration with other departmental applications running in KSPiv. Providing interface to external stakeholders
  • 68. Karnataka State Police RFP for Selection of State System Integrator 67E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011v. Building a knowledge repositoryvi. commissioning an SMS gateway to provide mobile based servicesb. Data Digitization & Migration – Digitization of Police Stations registers data (includingdata entry) and migration to Police IT system. Migration of CCIS data to Police IT system.c. Business Process Re-engineering as per guidelines of NCRB and the State and throughintegration and extension of delivery channels2. Enhancement of Datacenter & and creation of a Disaster Recovery Site (DRC)a. Procuring additional equipment for the KSP Datacenter as per the requirements andBOMb. Procuring and commissioning the DRC HW/SW/other equipment commissioning3. Network oversight, management and co-ordination with BSNL4. Network and Data Center management to meet the requirements of the SLA5. Enabling Police Stations & Higher Offices through procurement of hardware andcommissioning of the same6. Perform capacity building and change management to transform the state in performingpolicing in digital model7. Provide handholding at the Police Stations to get the personnel upto speed in using thePolice IT application8. Phased Go-Live of enhanced components9. Operating & managing the Police IT solution and infrastructure for 3 years from date ofsigning of the contract as per the requirements of the SLA.3.1 OVER VIEW OF CURRENT STATUS OF POLICE ITS No. Module/ Component Date Launched Status1. Forensic ScienceLaboratoryJuly, 2005 Deployed and used across the allFSL& RFSL since July 2005.2. Foreigner’s Registration January, 2007 Deployed and used across FROs inCommissionerates and Districts and
  • 69. Karnataka State Police RFP for Selection of State System Integrator 68E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011( Part of Law & OrderModule)in the State Intelligence Office sinceJanuary 2007.3. Wireless April, 2010 Deployed and used in all units sinceApril 2010.4. Motor Transport April, 2010 Deployed and used in all units sinceApril 2010.5. Armed Reserve April, 2010 Deployed and used in all the unitssince April 2010.6. Crime Pilot Phase sinceNovember, 2010Final change request completed.Deployed as pilot at Thirty Twolocations (Twenty Districts, ThreeCommissionerates, Nine Divisions)7. Traffic Pilot Phase sinceNovember, 2010Final change request completed.Deployed as pilot at Thirty Twolocations (Twenty Districts, ThreeCommissionerates, Nine Divisions)8. Law and Order Pilot Phase sinceNovember, 2010Final change request completed.Deployed as pilot at Thirty Twolocations (Twenty Districts, ThreeCommissionerates, Nine Divisions)9. Stores Pilot Phase sinceApril, 2011Final change request completed.Deployed as pilot across entireKarnataka State.10. Finance Pilot Phase sinceApril, 2011Final change request completed.Deployed as pilot across entireKarnataka State.11. Training Pilot Phase sinceOctober, 2010Final change request completed.Deployed as pilot at all TrainingUnits.12. Administration DeployedMasters,Transfer &Promotion andStrength &AllocationscreensFinal change request yet toapproved and completed.
  • 70. Karnataka State Police RFP for Selection of State System Integrator 69E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 201113. MIS Pilot Phase sinceJanuary, 2011Development completed. Deployedas pilot across entire KarnatakaState.14. Integration with OtherDepartmentsN/A Proof of Concept approved byEmpowered Committee as perChallenge fund initiative byGovernment of Karnataka.15. Interfaces forStakeholdersN/A Not yet developed3.2 SUMMARY OF POLICE IT GAP & IMPLEMENTATION SCOPEThe project RFP identifies the following services to be implemented In Police IT:a. Citizens portal serviceb. Petition management servicec. Unclaimed / abandoned property register serviced. Complaint and FIR management servicee. PCR call interface and management servicef. Investigation management serviceg. Court and jail interface and prosecution management serviceh. Crime and criminal records and query management servicei. Police email and messaging servicej. Periodic crime and law & order and review dashboard servicek. Notification of alerts, important events, reminders and activity calendar or tasksservice.l. State SCRB – NCRB data transfer and management servicem. User help and assistance servicen. User feedback tracking and resolution serviceo. Activity log tracking and audit servicep. User access and authorization management servicea. Overview of total CAS requirementsS No. GAP Type Total1 Functional 3302 Non-Functional 1073 Technical 88Grand Total 525
  • 71. Karnataka State Police RFP for Selection of State System Integrator 70E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011b. Functional RequirementsS No. Functional Requirements Total1 Activity Log Tracking and Audit Service 82 Citizens Portal Service 193 Complaint and FIR Management Service 484 Court and Jail Interface and Prosecution ManagementService335 Crime and Criminal Records and Query ManagementService266 Investigation Management Service 557 Notification of Alerts, Important Events, Reminders andActivity Calendar or Tasks Service188 Periodic Crime, and Law & Order Reports and ReviewDashboard Service339 Petition Management Service 2310 Police Control Room Call Interface and ManagementService1211 Police Email and Messaging Service 1112 State-SCRB-NCRB Data Transfer and Management Service 913 Unclaimed/Abandon Property Register Service 1114 User Access and Authorization Management Service 1315 User Feedback Tracking and Resolution Service 616 User Help and Assistance Service 5Grand Total 330c. Non-Functional RequirementsS No. Technical Requirements Total1 Ease of use 82 General architecture requirements 383 System availability / Performance / Scalability 114 Usability guidelines 50Grand Total 107
  • 72. Karnataka State Police RFP for Selection of State System Integrator 71E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011d. Technical RequirementsS No. Technical Requirements Total1 CAS application architecture 112 General architecture requirements 473 NCRB Integration 24 Security requirements 165 State solution architecture 36 Technical specifications for solution components 9Grand Total 88Overview of Police IT gaps with CAS requirementsSNo. GAP Type Total1 Functional 2482 Non-Functional 523 Technical 76Grand Total 376a. Functional RequirementsS No. Functional Requirements Total1 Activity Log Tracking and Audit Service 82 Citizens Portal Service 193 Complaint and FIR Management Service 374 Court and Jail Interface and Prosecution Management Service 295 Crime and Criminal Records and Query Management Service 226 Investigation Management Service 277 Notification of Alerts, Important Events, Reminders andActivity Calendar or Tasks Service188 Periodic Crime, and Law & Order Reports and ReviewDashboard Service309 Petition Management Service 1710 Police Control Room Call Interface and Management Service 311 Police Email and Messaging Service 612 State-SCRB-NCRB Data Transfer and Management Service 9
  • 73. Karnataka State Police RFP for Selection of State System Integrator 72E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 201113 Unclaimed/Abandon Property Register Service 814 User Access and Authorization Management Service 415 User Feedback Tracking and Resolution Service 616 User Help and Assistance Service 5Grand Total 248b. Non-Functional RequirementsS No. Technical Requirements Total1 Ease of use 42 General architecture requirements 213 System availability / Performance / Scalability 54 Usability guidelines 22Grand Total 52c. Technical RequirementsS No. Technical Requirements Total1 CAS application architecture 102 General architecture requirements 403 NCRB Integration 24 Security requirements 155 Technical specifications for solutioncomponents9Grand Total 76The detailed requirement specifications are mentioned in the Annexure- A.3.3 TRANSITION REQUIREMENTS & RESPONSIBILITYThe State Crime Record Bureau, Karnataka will provide the following documents to the SystemIntegrator to ensure a smooth transition of the Police IT Application:a. Software Development Planb. Modified SRS document and Use Cases
  • 74. Karnataka State Police RFP for Selection of State System Integrator 73E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011c. Software Design Documentd. Software Acceptance Test Plane. Software Acceptance Test Casesf. Software Acceptance Test Reportg. Documental Source Codeh. Technical & User Manualsi. Installable Software ExecutableTRANSITION TIME LINES.No. Activity Responsibility Timeline1. Submission of final deliverables to KSP SDA T Wks2. Creation of Transition Plan by SI SI T+4 Wks3. Approval of Transition Plan by KSP KSP T+6 Wks4. Transition Start SI T+6 Wks
  • 75. Karnataka State Police RFP for Selection of State System Integrator 74E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20114. CORE APPLICATION SOFTWAREThe CCTNS application software will contain a “core” for the States that is common across all 35 statesand UTs. The CCTNS Core Application Software (henceforth referred to as CAS) will be developed atNCRB premises and provided to States and UTs for deployment. Each State would customize the CASaccording to their unique requirements and thereafter commission the same. States and UTs also havean option to develop and deploy additional applications over and above the customized CAS. The choiceof such applications lies exclusively with the State.The Core application Software (CAS) is expected to be ready by July 2011 (tentative).This section provides the details of the CAS (State) and CAS (Center) that will be developed by theSoftware Development Agency (SDA) at the Center. The details provided here should be read inconjunction with the RFP and the associated addendums issued by NCRB for the selection of theSoftware Development Agency for the Design, Development and Management of CCTNS CoreApplication Software (CAS).Karnataka being declared as one of the advanced State will use its own ERPapplication “POLICE IT” in place of CAS State.The CCTNS application software can be conceptualized as comprising different services that fall undertwo broad categories, CAS (Center) and POLICE IT.4.1 CORE APPLICATION SOFTWARE CENTERCAS (Centre) would cater to the functionality that is required at the GoI level (by MHA and NCRB). CAS(Centre) would enable NCRB to receive crime and criminals related data from States in order toorganize it suitably to serve NCRB s requirements and to provide NCRB with the analysis and reportingabilities to meet their objective as the central level crime and criminals data repository of the nation.This would address the crime and criminals related information needs of MHA, NCRB, the Parliament,and central government ministries and agencies, citizens and citizen groups. CAS (Centre) also facilitatesthe flow if crime and criminals information across States is needed on a need-basis. CAS (Centre) will bedeveloped and deployed at NCRB. Also, CAS (Centre) is expected to interface with external agenciessuch as passports, transport authorities, etc.a. Over View of CAS Center ServicesOverview of Services for CAS (Center)i) State-SCRB-NCRB Data Transfer and ManagementThe service shall enable the NCRB to receive, transform, and collate the crime, criminal, and related datafrom States/UTs, to organize it suitably to serve NCRB requirements.ii) Crime and Criminal Reports
  • 76. Karnataka State Police RFP for Selection of State System Integrator 75E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011The service shall enable authorized personnel to generate the reports and perform analysis on the centralcrime, criminals, and related data repository of the nation.iii) Crime and Criminal Records and Query ManagementThe service shall enable the authorized personnel to view various registers and perform basic andadvanced queries on the central crime, criminals, and related data repository of the nation.iv) Talaash ServiceThe service will enable the user to search for missing persons across a central/ national database.v) Person of InterestThe service will enable the user to search for persons of interest such as persons wanted on outstandingwarrants, accused, charged habitual offenders, convicts, etc. across the national database.vi) Registered Vehicle and Vehicle of Interest ServiceThe service will enable the user to search for registered vehicles and vehicles of interest such as, missing /stolen vehicles, abandoned / unclaimed vehicles, and vehicles involved in traffic incidents across thenational database.vii) Publication ServiceThis functionality will help the NCRB to publish the periodic crime reviews to the NCRB portal.viii) NCRB Citizen InterfaceThe service shall enable the citizens to access/ search the NCRB National Database on the data (ex, StolenVehicles / Property, Missing Persons, etc.) that is approved to be made accessible to public.ix) NCRB Interface for RTIDue to the sensitivity of the information that pertains to national security and harmony, this service shallenable a limited and restricted access to the authorized external stakeholders to search the NCRBNational Database, upon submission of any RTI requests.4.2 CORE APPLICATION SOFTWARE STATECAS (State) covers functionality that is central to the goals of CCTNS and is common to all States andUTs. It would focus primarily on functionality at police station with special emphasis on crimeinvestigation and criminals detection. This part would be developed at NCRB and provided to theStates and UTs for configuration, customization and enhancements / extensions. The State woulddetermine the requirements for configuration, customization and enhancements/ extensions. Thefollowing are the main function blocks that would comprise CAS (State):a. Registrationb. Investigationc. Prosecutiond. Records Managemente. Search and Basic ReportingCAS (State) will also include the functionality required at Higher Offices such as State Police HQ, RangeOffices, District HQ and SCRB.
  • 77. Karnataka State Police RFP for Selection of State System Integrator 76E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011It is envisioned that CAS (State), once operational, will significantly enhance the outcomes in core policefunctions at Police Stations. It will do so primarily through its role- and event-orientation, that helpspolice personnel (playing different roles) in more effectively performing their core functions and thatrelieves police personnel from repetitive tasks that claim much of their time while returning low or novalue.In order for CAS (State) to achieve the above goals, it is envisaged to meet the following requirements:a. It will lay special emphasis on the functions at police stations with focus on usability and ease ofuse of the application.b. It will be designed to provide clear and tangible value to key roles at the Police Station:specifically the SHO (Station House Officer), the IO (Investigation Officer) and the Station Writer.c. It will be event and role-driven.d. It will be content/forms-based, with customized forms based on requirements.e. It will be a flexible application system where actions on a case can be taken as required withoutrigid sequence / workflows.f. It will eliminate the need for duplicate and redundant entry of data, and the need for repetitive,manual report preparation , thus freeing valuable time and resources for the performance ofcore police functionsg. It will be intelligent and help police perform their roles by providing alerts, highlighting keyaction areas, etc.h. It will provide the ability to view and exchange information amongst Police Stations, betweenPolice Stations and other Police formations and with external entities including citizens.i. It will ensure that relevant reporting and data requirements of higher offices must be met atthe State Data Centre/SCRB level and not percolate to the police station level.j. It will ensure central facilitation and coordination; however CAS (State) will be primarily drivenand owned by States where States can configure and customize the CAS for their uniquerequirements without the intervention of the central entity4.3 ROLE OF SOFTWARE DEVELOPMENT AGENCY (SDA)-POLICE IT & CAS INTEGRATIONThe SDA will enhance the existing Police IT application software and provide Warranty Support for PoliceIT application for a period of 24 months from Go-Live. The enhancement activity will ensure thefollowing –1. Enhance the current Police IT system by converting it from decentralized system to a centralizedsystem, with application software and central data repository hosted at a central location andaccessed from different police stations of the state.2. Enhance the current Police IT system, by incorporating all suggestions of the GAP Analysis reportpresented in the Annexure A of this document.
  • 78. Karnataka State Police RFP for Selection of State System Integrator 77E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011During the Warranty Phase contract period, the SDA shall offer the following services:1. SDA shall maintain Police IT application for a period of 36 months from the date ofdeployment.2. SDA warrants that its deliverables under the warranty phase will be limited to software bugfixes and minor enhancements not exceeding 3 man days of effort.3. SDA shall make changes in functionality on account of changes in applicable legislation /Statues, rules and notification during the software development period which may evenrequire changes to the system design of the application software. The change order requestshall be examined and an impact analysis shall be carried out. All minor changes whichrequires less than 3 days of man efforts shall be undertaken free of cost.4. Major changes which requires more than 3 days will be consolidated and undertaken undermutually acceptable cost and time.
  • 79. Karnataka State Police RFP for Selection of State System Integrator 78E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20115. GEOGRAPHICAL COVERAGE OF THE PROJECT5.1 ORGANIZATION STRUCTURE OF KARNATAKA STATE POLICE(KSP)The Director General and Inspector General of Police is the head of the Police Department in Karnatakaand is supported in his functioning by officers for his line and staff functions. The DG&IGP is assisted byADGP in-charge of various functional areas at the State Police Head Quarters. In turn IGs/DIGs/SPs andother staff members provide office support in all the staff functions depending on their distribution ofduties.Karnataka is divided into 30 districts and one Police District of KGF and Karnataka Railways. The districtsare further divided into Sub Divisions, Circles and Police Stations. The district is headed by aSuperintendent of Police who is in-charge of all police functions. The Sub Divisions are headed byDeputy Superintendent of Police and Circle Offices are headed by Police Inspectors. The Police Stationsgenerally are headed by Station House Officers of the rank of Police Sub Inspectors. InCommissionerates, SHO is of the rank of Police Inspector. Besides 31 districts, Karnataka has 4Commissionerates, Bangalore City, Hubli & Dharwad, Mysore and Mangalore cities. ThisCommissionerates are headed by officers of designation of Commissioner of Police with different ranksdepending on the size of the city concerned.Below the Additional Director Generals of Police there are Inspector Generals of Police. Six InspectorGenerals of Police are in charge of Ranges, besides a number of Inspector Generals of Police are incharge of specific functions. Each Range comprises 3-6 districts. Each district is headed by an officer ofthe rank of Superintendent of Police. Apart from the above there are specialized units like ForensicScience Lab, Finger Print Bureau and Wireless section in the department. The organization structures ofunits of KSP and the various Districts / Commissionerates are illustrated below.
  • 80. Karnataka State Police RFP for Selection of State System Integrator 79E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011KSP Organization StructureDirector & Inspector General of PoliceDG- COD, Trng, Spl.Units & EOADGP R& T Director KPA Deputy Director KPAIGP TRG DIGP TRG PRINCIPALS Trg. SchoolsIGPs COD/ Forest/EO DIGP COD/Forest/EOsSsP COD/SQUADCELLSADGP ADMNIGP GC & HRDIGP HQ IDIGP HQ IIIGP ADMINIGP P&MJC (F)Asst.Dir. Printing PressAIG GNLPROIGP INTDIGP SECURITYDIGP INT SP INT (DISTS)ADGP C&TSDIR FSL DDs REG FSLsSPs (FPB)DOG SQUADAIG CRIMEIGPs NR/CR/SR/ER/NER/ WRDIGP CSPDIST SsP(27)SsP CSPCOP MYS CITY DCsP MYS CITYCOP H. D CITYDCsP H.D. CITYCOP B’LORE CITy ADL CP L&O, HORS, ADMN, TR &SRJT CP ADMN CRIMEDCsP B’LORE CITYADGP KSRPIGP KSRPDIGP KSRP P’LE TRG SCHOOLCOMDTs BNS (10)ADGP TTM DIGP WIRELESSSP WIRELESSSP MTOADGP DCRE IGP DCREDIGP DCRERegl. SsPIGP PCW DIGP SCRBSP SCRBADGP L&ODIGP ANFSP ANFIGP A.T.SDGIP CTRS AIG GENIGP RLYDIGP RLYSP RLY
  • 81. Karnataka State Police RFP for Selection of State System Integrator 80E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Unit Structure5.2 COMMISSIONERATESa. Bangalore CityThe Bangalore City Police is under the direct charge of a Commissioner of Police who is of the rank ofAdditional Director General of Police. He is assisted by Additional Commissioner of Police–Traffic,Administration, and Law & Order, Joint Commissioner of Police - Crime and Armed Reserve. There areseven Zonal Divisions and two Traffic Divisions in Bangalore City headed by Deputy Commissioners ofPolice.b. Mysore City and Hubli-Dharwad City PoliceMysore City and Hubli-Dharwad City Police are headed by Commissioners of Police of the rank ofInspector General of Police assisted by three Deputy Commissioners of Police in charge of Law andOrder, Crime, Traffic, City Armed Reserve. The Deputy Commissioners of Police are assisted by AssistantCommissioners of Police, Police Inspectors and Police Sub-Inspectors.c. Mangalore CityMangalore Police Commissionerates was created in 2010. It is headed by Commissioner ofPolice of the rank of Deputy Inspector General of Police and is assisted by two DeputyCommissioners of Police in charge of Law & Order, Crime and Traffic.
  • 82. Karnataka State Police RFP for Selection of State System Integrator 81E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20115.3 RANGES & DISTRICTSThe State is divided into six Police Ranges each under an Inspector General of Police. EachRange consists of three or more districts. A Superintendent of Police is in charge of everydistrict and is assisted by an Additional Superintendent of Police and two or moreAssistant/Deputy Superintendents of Police functioning as Sub-Divisional Police Officers eachin-charge of a Police Sub-DivisionDistrict Organization Structure5.4 CIRCLES & POLICE STATIONSA Sub-Division is further divided into Circles, each of which is under an Inspector of Police. ACircle is sub-divided into Police Stations each of which is under a Sub-Inspector of Police with acomplement of Assistant Sub-Inspectors of Police, Head Constables and Police Constables.Police Stations may have one or more Outposts attached to them, each of which is placedunder one Asst. Sub-Inspector/Head Constable assisted by four or more Constables. Certainimportant Police Stations are headed by Inspectors who work as Station House Officers. Theyare supervised directly by the Sub-Divisional Police Officers.
  • 83. Karnataka State Police RFP for Selection of State System Integrator 82E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20115.5 DISTRICT & ARMED RESERVEDEvery District has an armed reserve called the District Armed Reserve headed by a DeputySuperintendent of Police/Reserve Police Inspector. The District Armed Reserve consists ofReserve Sub-Inspectors, Reserve Assistant Sub-Inspectors, Armed Head Constables, and ArmedPolice Constables to provide for standing guards, escorts and striking force in emergent law andorder situations. The Government may put the DAR under the charge of an officer of the rank ofAdditional SP also by taking into the consideration the strength and the need of the District.Break-up of Police Personnel in the StateGroup No. of personnelGroup A - senior officers of SP rank and above 200Group B - officers of ASI rank and above 9500Group C - officers of Constable rank and above 79000Group D- Administrative Staff 2000Total 907005.6 OFFICES TO BE COVERED UNDER POLICE IT /CCTNS PROJECTPlease refer to Annexure –O5.7 STATUS OF GEOGRAPHICAL COVERAGE OF POLICE ITPolice IT has 12 modules which cover the entire gamut of functions of the department fromAdministration to Finance to Crime related activities. At present out of the 12 modules 5modules have been rolled out across the state and 7 modules are under Pilot stage.Rolled Out Modules StatusSl. No. Name of Police IT Module Offices where module is currently Implemented1 Wireless All Police Stations, Circle office, Sub Division Office,District HQ, Range office, PHQ, Police Control Room andother special units2 Forensic Science LabModuleForensic Science Lab at State and Range Level
  • 84. Karnataka State Police RFP for Selection of State System Integrator 83E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20113 Foreigner RegistrationModuleDistrict Head Quarters and Commissionerates4 Motor Transport Module All units5 Armed Reserve Module State Reserve Police, District Reserve Policeand City Reserve Police.Pilot Modules StatusSl. No. Name of Police IT Module Offices where module is currently Implemented1 Crime, Law & Order andTraffic20 Districts, 3 Commissionerates and 9 Divisions ofBangalore City2 Stores All Administrative divisions of Unit Head Quarters3 Finance All Administrative divisions of Unit Head Quarters4 Training All Units5 MIS All UnitsSl. No. Name of Police ITModulesOffices where the modules will be implemented / arealready implemented1 Crime Police Stations, Circle office, Sub Divisions, Range, DistrictHead Quarters, State Head Quarters2 Law and Order Police Stations, Circle office, Sub Divisions, Range, DistrictHead Quarters, State Head Quarters3 Traffic All Traffic Police Stations4 Wireless All Police Stations, Circle office, Sub Division Office, DistrictHQ, Range office, PHQ, Police Control Room and otherspecial units5 Forensic Science LabModuleForensic Science Lab at State and Range Level6 Foreigner RegistrationModuleDistrict Head Quarters and Commissionerates7 Motor TransportModuleAll units8 Armed Reserve Module State Reserve Police, District Reserve Police and CityReserve Police9 Stores Module Administrative divisions of Unit Head Quarters10 Finance Administrative divisions of Unit Head Quarters11 Admin Administrative divisions of Unit Head Quarters12 Training All units
  • 85. Karnataka State Police RFP for Selection of State System Integrator 84E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20116. SCOPE OF SERVICESThe scope of the “bundled services” to be offered by the SI to rollout Police IT across the Stateof Karnataka includes the following:a. Project planning and managementb. System Study, assessment and design for Extension of Police IT application througha. Systems Study and assessmentb. Design and Implementation of CAS Services (identified gaps)c. Design and Integration of Police IT with CAS (Center) as provided in Annexure tothis RFP.d. Design and Implementation of Advanced Functionality Enhancements to PoliceIT Software such as Knowledge Repository and SMS Gateway as provided inAnnexure to this RFP.e. Design and Integration of Police-IT with Legacy Systems in Karnataka as providedin Annexure to this RFP.f. End-to-End Performance and Security testing of the Application includingdevelopment of automated test scripts covering majority of the applicationfunctionality (current and new) for subsequent regression tests as provided inAnnexure to this RFP.g. Implementing Usability and Technical Enhancements (Security, Performance) inPolice IT as provided in Annexure to this RFP.h. Conference Room Pilot and Intensive Field Testing for all the major releases asprovided in Annexure to this RFP.i. Maintenance of enhanced Police IT applicationc. Enabling Police Stations and Higher Offices through:Site Preparation
  • 86. Karnataka State Police RFP for Selection of State System Integrator 85E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Procurement, Delivery, Commissioning, Operation & Management of ITInfrastructure including procurement and installation of hardware at Disasterrecovery Center.Handholding Supportd. Data Migration of historical Data & Data migration from old systems. The SI has toperform data migration to the enhanced Police IT system from the existing Police ITsystem.e. Business Process Re-engineering as per guidelines of NCRB and the State and throughthe extension of delivery channelsf. Setup and management of IT infrastructure at the Data Center augmented to meet theadditional requirementsg. Setup and management of Disaster Recovery Center at location identified by KSPh. Single Point of Contact for co-ordination and management of network connectivity.i. Capacity building and Change Managementj. Central Help Desk from the State designated premisesk. Handholding Supportl. Phased Roll-out of Police IT Application Softwarem. Application Management Services (including Maintenance of Current Police ITApplication Software and Release Management of subsequent versions) for Police IT tomeet the desired Service Levelsn. Operational and Maintenance Services for IT Infrastructure (Software, Hardware) for theInfrastructure including Warranty Support, ATS, and Licensed Software Maintenanceand Support Services at the Data Center and Disaster Recover Center to meet thedesired Service Levels. The SI should provide Data Center facilities support and FacilitiesManagement Services and Support at Police Stations right from the day of signing of thecontract. The Support and Services mentioned here will also include liasioning with
  • 87. Karnataka State Police RFP for Selection of State System Integrator 86E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011OEMs of Hardware/Software and also timely deployment of operation and maintenanceresources such as Manager (Operations), Database Administrator, SystemAdministrator, Hardware Engineers, Help Desk Operator, etc.o. Support to 3rd party acceptance testing, audit and certificationp. Exit Management and Transition at the end of Contract PeriodThe project will be managed out of State Nodal Officer’s office in State HQ. At all points in theexecution of the project, key senior resources including the project manager must be based outof State Nodal Officer’s office in State HQ. In implementing the above, the SI shall strictlyadhere to the guidelines set by the MHA, NCRB, and State.6.1 OVERVIEW OF THE SCOPE OF WORK FOR THE SYSTEM INTEGRATORNO SCOPE OF WORK DETAILS1 PROJECT PLANNING & MANAGEMENT SEETING UP PMOUSING PROJECT MANAGEMENT INFORMATION SYSTEMREQUIREMENT TRACIBILITY MATRIXPROJECT DOCUMENTATIONPROCUREMENT AND COMMISSION OF REQUIREDINFRASTRUCTURECONFIGURATION AND ISSUE TRACKER TOOLS2 CONFIGURATION, CUSTOMIZATION &EXTENSION OF NEWMODULES(POLICE IT & CAS CENETR)SYSTEM REQUIREMENT SPECIFICATION(SRS) PREPARATIONPOLICE IT ENHANCEMENT IMPLEMENTATION DOCUMENTSOLUTION DESIGN WITH ARCHITECTUREADDITION SOLUTION COMPONENTS/MODIFICATIONS TO POLICEITSOLUTION DEVELOPMENT AND CUSTOMIZATION AND/ORCONFIGURATIONDEVELOPMENT OF MIS REPORTSTEST PLANS AND TEST CASESINTEGRATION WITH EXTERNAL AGENCIESCHANGE/REFRENCE DOCUMENT3 SITE PREPARATION (POLICESTATION, HIGHER OFFICES ANDDPOSSITE PREPARATION AND INSTALLATION & COMMISSION OFHARDWARE AT POLICE STATION AND HIGHER OFFICESSITE PREPARATION AT POLICE STATIONS AND HIGHER OFFICES4 INFRASTRUCTURE AT CLIENTSIDE LOCATIONSUPPLY OF H/W, S/W, NETWOR EQUIPMENTS, ETCINSTALLATION, TESTING AND COMMISSIONINGNETWORK AND BROWSER CONFIGURATION
  • 88. Karnataka State Police RFP for Selection of State System Integrator 87E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011AMC FOR EXISTING EQUIPMENTS (REFER ANNEXTURE –N FORCURRENT AMC DETAILS)CENTRALISED ANTIVIRUS MANAGEMENTPROCUREMENT OF ADDITIONAL AV LICENSERENEWAL OF EXISTING AV LICENSES.5 Data Migration and Digitization IDENTIFICATION OF DATA MIGRATION REQUIREMENTS ANDASSESEMENTDATA QUALITY ASSESSEMENTDATA DIGITIZATION6 Infrastructure setup at DC andDRCTHE SI IS RESPONSIBLE FOR THE FOLLOWING ACTIVITIES AT KSP DC &DRCSOURCINGINSTALLATIONCOMMISSIONINGTESTINGCERTFICATIONMAINTENANCEAMC7 Network Connectivity ENSURE NEWTORK CONNECTIVITY AT SOURCINGALL POLICE STATIONSHIGHER OFFICESSPDCDRC8 Capacity Building, ChangeManagement andCommunication & AwarenessTARGETTED STAKEHOLDERS OF POLICE DEPT.CONDUCT CHANGE MANAGEMENT WORKSHOPSCONDUCT COMMNUNICATION & AWARENESS CAMPAIGNS9 Handholding Support ENSURE IT SYSTEMS AVAILABILITYTROUBLE SHOOT ANY ISSUES REPORTEDASSISTENCE TO POLICE STAFF10 E-mail Messaging System PROCUREMENT & DEPLOYMENT OF E-MAIL MESSAGING SYSTEMMIGRATION OF THE EXISTING MAIL ACCOUNTS TO THE NEWSYSTEM.6.2 PROJECT PLANNING & MANAGEMENT6.2.1 Project Planning and ManagementPolice IT project is a geographically spread initiative involving multiple stakeholders. Itsimplementation is complex and though its ultimate success depends on all the stakeholders;the role of SI is key and hence SI is required to design and implement a comprehensive and
  • 89. Karnataka State Police RFP for Selection of State System Integrator 88E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011effective project management methodology together with efficient & reliable tools andstructures.I. The KSP shall setup a Project Management Office (PMO) to manage theimplementation and rollout of the enhanced Police IT system. The requirements of thePMO are provided below:a. The PMO will be an operational departmental which shall provide oversight andmanagement of the all activities, take implementation decisions, research bestpractices and provide guidance & co-ordination to all stakeholders.b. The PMO shall be the primary vehicle for communication between all the vendorsand the SI.c. The PMO shall follow industry standards of Project Management e.g. PMBOK orPRINCE2d. One of the objectives of the PMO would be to train the staff of KSP in projectmanagement methodologies through short courses and hands-on experiencee. The PMO shall be effectively transition to SI and then to KSP upon completion ofvarious contracts for continued growth, management and operation of Police IT andother systemsf. The PMO be staffed by members of the State Project Management Unit (SPMU),members from KSP and members of the SI teamg. Senior level personnel of the SI shall operate as part of the PMOII. To have an effective project management system in place, it is necessary for the SI touse a Project Management Information System (PMIS). The SI shall address at theminimum the following using PMIS:a. Create an organized set of activities for the project with activities, timelines andresource plansb. Coordinate and collaborate with all stakeholders including the PMO, KSP, SCRB, SDAand other current vendors, SPMU, CPMU and SDAc. Establish and measure resource assignments and responsibilitiesd. Construct a project plan schedule including milestonese. Measure project baseline, deviations, deadlines, budget figures, and performanceobjectives
  • 90. Karnataka State Police RFP for Selection of State System Integrator 89E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011f. Communicate the project plan to stakeholders with meaningful reportsg. Detect problems and inconsistencies in the plan and take corrective actionsh. During the project implementation the SI shall report to the PMO and the StateNodal Officer, on following items:(i) Results accomplished during the period;(ii) Cumulative deviations to date from schedule of progress on milestones asspecified in this RFP, the agreement and read with the agreed and finalizedProject Plan;(iii) Corrective actions to be taken to return to planned schedule of progress;(iv) Proposed revision to planned schedule provided such revision is necessitatedby reasons beyond the control of the SI;(v) Other issues and outstanding problems, and actions proposed to be taken;(vi) Interventions which the SI expects to be made by the PMO, Karnataka StatePolice, Governing Body and / or actions to be taken by the Karnataka StatePolice before the next reporting periodi. Progress reports on a fortnightly basisj. Project quality assurance reportsk. Change control mechanisml. As part of the project management activities, the SI shall also undertake:(i) Issue Management to identify and track the issues that need attentionand resolution from the State.(ii) Scope Management to manage the scope and changes through a formalmanagement and approval process(iii) Risk Management to identify and manage the risks that can hinder theproject progressThe Project plan prepared by the SI would be reviewed by the PMO, Karnataka State Police,CCTNS Governance Teams (please refer to Annexure G on details on Governance Structure tobe setup in the State) in the State and approved by the Apex / Empowered Committee on theadvice of the State Mission Team and State Project Management Unit.
  • 91. Karnataka State Police RFP for Selection of State System Integrator 90E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011The SI would update and maintain the Project Plan throughout the duration of the engagement.All changes are to be reviewed and approved by the KSP and may require approval of MHA/NCRB.6.2.2 Requirements Traceability MatrixThe SI would ensure that developed solution is fully compliant with the requirements andspecifications provided in this RFP such as functional, non-functional and technicalrequirements.a. For ensuring this, the SI shall prepare a Requirements Traceability Matrix on the basis ofFunctional Requirements Specifications (FRS), Non Functional RequirementsSpecification, and Technical Requirements provided by KSP (updated, expanded andfine-tuned by the SI as necessary) and the System Requirements Specifications (SRS)prepared by the SI.b. This matrix would keep track of the requirements and trace their compliance throughdifferent stages of the project including software design, coding, unit testing andacceptance testing.c. The Requirements Traceability Matrix would be a live document throughout the project,with the SI team updating the matrix at every stage to reflect the meeting of eachspecification at every stage.d. The Requirement Traceability Matrix would provide both forward and backwardtraceability.e. The traceability matrix should be used to determine gaps and complexity and shall bereviewed by PMO and KSP as a decision making tool.Through the duration of the project, the PMO and State Mission Team will periodically reviewthe Traceability Matrix. State Governance Structure would provide the final approval on theadvice of the State Mission Team and SPMU once they are satisfied that all requirements aremet.6.2.3 Project DocumentationThe SI shall create and maintain all project documents that would be passed on to State asdeliverables as per the agreed project timelines. The documents created by the SI will bereviewed and approved by the Governance Structure Setup/ PMO in the State.a. State Mission Team would also approve any changes required to these documentsduring the course of the project.
  • 92. Karnataka State Police RFP for Selection of State System Integrator 91E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011b. State will finally sign-off on the documents on the recommendation of State MissionTeam / SPMU / Empowered Committee.c. Where necessary, the SI shall update the documentation based on changes and submit anew version of the document to KSP.d. All project documents are to be submitted in bound hardcopy and in a softcopy/ CDformat for archival by KSPe. All project document shall have a version number and major changes from the lastsubmission shall be highlighted in the beginning of the revised documentsf. Documents and all artefacts generated by the project shall be kept in revision/ versioncontrolled system with released documents accessible to KSP and working documents(read-only) accessible to PMO.g. Project documents include but are not limited to the following:i. Detailed Project Planii. Risk Identification and Mitigation Planiii. Updated/vetted FRSiv. SRS documentv. HLD documents (including but not limited to)1) Application architecture documents2) Use Cases3) ER diagrams and other data modelling documents4) Logical and physical database design5) Data dictionary and data definitions6) Application component design including component deploymentviews, control flows, etc.vi. LLD documents (including but not limited to)1) Application flows and logic including pseudo code2) GUI design (screen design, navigation, etc.)vii. All Test Plansviii. Requirements Traceability Matrixix. Change Management and Capacity Building Plansx. SLA and Performance Monitoring Plan
  • 93. Karnataka State Police RFP for Selection of State System Integrator 92E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011xi. Training and Knowledge Transfer Plansxii. Issue Logsh. The SI shall submit a list of deliverables that they would submit based on themethodology they propose. The SI shall prepare the formats/templates for each of thedeliverables upfront based upon industry standards and the same will be approved byState prior to its use for deliverables.i. All project documents are to be kept up-to-date during the course of the project.j. The SI shall maintain a log of the internal review of all the deliverables submitted. Thelogs shall be submitted to State Nodal Officer on request.k. All project documentation shall conform to the highest standards of softwareengineering documentation.6.2.4 Procure, Commission and maintain Project Management, Configuration Managementand Issue Tracker Tools at SCRB/ PCWa. Project Management Tool: The SI shall keep the project plan and all related artifacts up-to-date during the course of the project. In order to help with the project management,the SI shall use a suitable standard, proven off-the-shelf project management tool(preferably with unrestricted redistribution licenses). The SI shall install the projectmanagement software at State’s premises right at the beginning of the project. The toolshall provide the dashboard view of the progress on project milestones by the NodalOfficer and other Supervisory Officers of CCTNS.b. Configuration Management Tool: The SI shall keep all project documents up-to-dateduring the course of the project. In order to help with the version/configurationmanagement for all documents (including source code and all other project artifacts),the SI shall use a suitable standard, proven off-the-shelf configuration management tool(preferably with unrestricted redistribution licenses). The SI shall install theconfiguration management software at State’s premises right at the beginning of theproject.c. Issue Tracker: The SI shall employ a suitable and proven tool for tracking issues(preferably with unrestricted redistribution licenses) through the execution of theproject. The SI shall install the Issue Tracking System at State’s premises to enableState’s users to access and use the same.
  • 94. Karnataka State Police RFP for Selection of State System Integrator 93E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011d. The SI shall procure and commission the required infrastructure (software, servers) forProject Management Tool, Configuration Management Tool and Issue Tracker tool andmaintain the same through the duration of the project. These tools along with theservers on which they are deployed will become property of the State and will be usedby State even beyond the contract period.e. The SI would setup an online repository on PMIS / Configuration Management Tool forproviding centralized access to all project documents including manuals and othermaterials. The online repository would be maintained by the SI through the engagementperiod. The SI should ensure that the repository is built on appropriate security featuressuch as role- and necessity-based access to documents.6.3 CONFIGURATION, CUSTOMIZATION & EXTENSION OF NEW MODULES (POLICE IT & CAS CENTER)In terms of functionality, POLICE IT would cover those police functions that are central to thegoals of the CCTNS project and are common across. This includes core functions in the areas OfComplaints/ Case Management, Police Station Efficiency and Analysis & Reporting. POLICE ITWould be configured, customized, extended by the SI based on the unique requirements of theState and deployed at the State Data Centre. Functional requirements of CAS (center) willintegrate with Police IT by SI as per the MHA/NCRB requirements.For the Functional Requirements and System Requirement Specifications of CAS (Center)bidders may refer to Request for Proposal for Design, Development and Management of CCTNSCore Application Software (CAS) and the associated Addendums at the site:http://ncrb.nic.in/cctns.htm.The SI shall conduct a detailed Systems Study before the design of the customizations,configurations & extensions. Guidelines for system study are given below. The SI shall carry outa detailed systems study to refine the Functional Requirements Specifications for theenhancements / extensions provided in this RFP and formulate the System RequirementsSpecifications (SRS). The SI shall also study POLICE IT and CAS-Center being developed at NCRB.The SRS preparation shall take into account the BPR recommendations suggested by the NCRB.Bidders may access the BPR recommendations for CCTNS from the Website of NCRB(http://ncrb.nic.in). The SI should also prepare a detailed document on the implementation ofCustomization, Configuration and Extension to Police IT, Portal, SMS Gateway and othercomponents as detailed in this RFP. The SI would also prepare a change/reference documentbased on changes or deviations from the base version of the Police IT with appropriatereferences to all the artifacts /documents provided by KSP/NCRB.
  • 95. Karnataka State Police RFP for Selection of State System Integrator 94E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011a. Preparation of System Requirements Specifications (SRS) for additional functionalitiesand different integration points with CAS (Center).b. Preparation of the final Police IT enhancement implementation document with respectto extension, configuration, customization as per the requirement of KSP.c. Preparation of the Solution Design including solution architecture, use cases identifyingd. The additional solution components/ modifications to Police IT application.e. Solution Development and Customization and/or Configuration and Extension asrequiredf. Development of MIS and other reportsg. Formulation of test plans and test cases for additional functionalities and differenth. integrations with external agencies including CAS (Center)i. Change/Reference document include all the changes or deviations from the baseversion of the Police IT Application provided to the SI.j. Testing of the configured solution Police IT and additional functionalities.Refer to Annexure A –for the detailed Functional requirements for the Police IT Extensionsand CAS Center Integration.6.4 SITE PREPARATION (POLICE STATION, HIGHER OFFICES AND DPOS )a. Site Preparation and Installation & Commission of Hardware at Police Station and Higher OfficesThe Karnataka Police shall provide the necessary office space to the SI. The SI would beresponsible for conducting a site survey to identify the exact situation of the sites for ensuringsite readiness for the institutionalization of the CCTNS infrastructure and commissioning of thesame. The SI would prepare a site survey report and submit to the Nodal agency. The report willreflect the status of readiness of the office space for the proposed work. SI would beresponsible to prepare the client sites for setting up the necessary client site infrastructure.b. Site Preparation at Police Stations and Higher OfficesThe SI is expected to prepare the client sites for setting up the necessary client siteinfrastructure. Site preparation at Police Stations & Higher Offices will include but not limitedto:i. Setting up of Local area network (LAN cables, LAN ports, etc.): SI will be required toset of Local Area Network in Police Stations and Higher Offices. This would involve, butnot limiting to laying down the structured cabling using CAT-6 UTP cable, crimping ofcables, creation of patch panels, proper fixing of LAN cables in PVC conduits orraceways along with all the necessary accessories. SI shall be responsible for testing
  • 96. Karnataka State Police RFP for Selection of State System Integrator 95E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011and certifying the structured cabling at each location and finally commissioning the LANby installing all the network components (active and passive) to fully support thefunctioning of CCTNS solution in the location. SI shall create LAN at each location suchthat the Service Levels as per the requirements are met. The size of the Police Station,Circle Office, Sub division and Range office will be a maximum of 2000 Sq Ft. The size ofDistrict Head Quarter office and Commissionerates will be of size of maximum of 6000Sq. Ft. KSP shall give a list of Police Stations/Higher Offices where LAN has to be set up.ii. Provision of computer furniture for Police Stationsiii. Ensure adequate power points in adequate numbers with proper electric-earthlingiv. Earthing and electric cabling as required at the sitev. In addition to the above Supply and fixing of furniture like computer tables, chairs andother item shall be carried out to ensure successful site preparation and installation ofCCTNS at every access locationSite Preparation shall cover all the activities necessary to enable the Police Station to setup theclient side infrastructure and operate on CCTNS. The Site survey report should essentiallymention all the civil works required at the Police Station/Higher office which is essential for SIto carry out his work. Civil work is out of scope for SI.Total Number of Police Station to be covered under Site Preparation is 263.Sl No Item Total Number1 Computer Chair 28982 Computer Table 28983 Storage Box 2636.5 INFRASTRUCTURE AT CLIENT SIDE LOCATIONThe premises for offices will be provided by the department at respective locations. The list ofPolice Stations, Circle offices, and other locations where the infrastructure is required isprovided under the Geographical Scope Section. SI shall procure the CCTNS infrastructurerequired at the locations statewide.At each such location the following shall be carried out.1. Supply of the hardware, software, networking equipment, UPS, DG set to the location asper the requirements
  • 97. Karnataka State Police RFP for Selection of State System Integrator 96E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20112. Installation, Testing and Commissioning of UPS, DG-Set3. Physical Installation of Desktops, Printer, Scanner, /MFD, Switch- Connectingperipherals, devices, Plugging in4. Operating System Installation and Configuration5. Installation of Antivirus and other support software if any6. Configuring the security at the desktops, switch and broadband connection routers7. Network and browser Configuration8. Test accessibility and functionality of Police IT application from the desktops9. Ensuring all the systems required are supplied, installed, configured, tested andcommissioned and declaring the site to be operational. SI should submit a SiteOperational Report which will mention that Site is ready for operation.It shall be the responsibility of the Selected SI to bring all the installation equipments and toolsrequired for the aforementioned all activities. Police IT application will be accessed and used atvarious access locations across the state like Police Stations, Sub Division office, District Office/Commissionerates, Range Offices and other higher offices.In terms of procuring, installing and commissioning of the infrastructure required at each of thelocations, statewide, following would be the responsibilities of the SI:The Selected SI shall be responsible for end-to-end implementation and shall quote andprovide/supply; any items not included in the bill of materials but required forsuccessful commissioning of the CCTNS/Police IT project in the State, Karnataka Policeshall not pay for any such items, which have not been quoted by the Selected SI in theirbid but are required for successful completion of the project.SI shall be responsible for ensuring that the supplied equipment supports the intendedsystem hardware, operating system and other software. Any problems encountered inthe installation of the hardware/software because of hardware/software incompatibilityshall be the responsibility of the SI. SI shall provide any device driver required forinstallation of necessary hardware /software.All the hardware shall comply with the specifications given in the RFP and shall have tobe checked and certified by the OEM.The SI should ensure that all the Police Stations and Higher Offices should have aconsistent backup of 3 hours for the entire duration of the contract through the UPSs.To this end it needs to design the power backup architecture by considering the energy
  • 98. Karnataka State Police RFP for Selection of State System Integrator 97E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011requirements of each location (additional energy requirements in case of the locationswhere there would be an existing UPS) and bringing in appropriate UPS and Batterybank to support the requirements.The selected SI would be responsible for delivering the equipments to all the respectivelocations.The Selected SI shall supply all the installation material/ accessories/ consumables (E.g.screws, clamps, fasteners, ties anchors, supports, grounding strips, wires etc.)Necessary for the installation and commissioning of all the systems.The selected SI has to prepare and submit a state wide delivery report including detailsof components supplied in each office. The delivery report would be validated andsignoff would be provided by the Karnataka Police/ Project Nodal Officer assisted bySPMU/ State Mission Team.Selected SI shall be responsible for providing all the necessary support for undertakingthe exercise of acceptance testing for IT Infrastructure provided at all the locations. Anyequipment(s) found unaccepted by Karnataka Police during acceptance testing shall bereplaced by new accepted equipment(s) at no additional cost to Karnataka Police.Selected SI shall be responsible for providing the entire aforementioned infrastructurewith a warrantee and AMC.All license purchased in this project should be in the name of Karnataka State Police.Hardware / Site Preparation - Police Stations NumbersTotal Police Stations 906CIPA Phase I 81CIPA Phase II 210CIPA Phase III & IV 433Non-CIPA Police Stations 158New Police Stations Added since KA DPR 25Hardware/Site Preparations - Higher Offices 376HQ 1Circle 232SDPO/DCP/ACP 130Ranges 6Commissionerates 4PHQs(Large) 1FSLs 7FPBs 32PCRs 32
  • 99. Karnataka State Police RFP for Selection of State System Integrator 98E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011The minimum infrastructures required per Police Stations are:-Police Station HardwareItems QtyClient Systems 4HDD 160GB 1Duplex Laser Printer 1Multi-Function Laser (Print/Scan/Copy) 1UPS for 120min backup 12KVA Generator Set 116-Port Switch 1Fingerprint Reader 1Digital Camera 1Electronic Pen 1Paper /Toner Consumable itemThe infrastructure required at Higher Offices includes:Higher Office Hardware / Site Preparation CostHigher Offices PC UPS MFP Switch Paper / TonerCircle Qty 3 1 1 1 NASub-Division Qty 3 1 1 1 NARange / Zone Qty 4 1 1 1 NASCRB Qty 4 1 1 1 NAHigher Offices PC MFP UPS / Switch Paper / TonerCommissionerates (ifany)Qty 25 25 As perrequirementDistricts Qty 10 10 As perrequirement
  • 100. Karnataka State Police RFP for Selection of State System Integrator 99E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Total Procurement for Police Stations and Higher Offices ( in Units)Items Qty (No.)Client Systems 2898HDD 160 GB 906Duplex Laser Printer 263Multi-function Laser(Print/Scan/Copy) 1094UPS for 120 minute back-up 6702 KVA Generator Set 90616-Port Switch 1313Fingerprint Reader 906Digital Camera 906Electronic Pen 906Refer to Annexure C –for the detailed requirements of Clientside Infrastrcture Police stationsand higher offices6.6 DATA MIGRATION & DIGITIZATIONData MigrationMigrating the data from the other systems/manual operations to the new system will includeidentification of data migration requirements, collection and migration of user data, collectionand migration of master data, closing or migration of open transactions, collection andmigration of documentary information, and migration of data from the legacy systems.The SI shall perform the data digitization & migration from manual and/or the existing systemsto the new system. The Data digitization & migration to be performed by the SI shall bepreceded by an appropriate data migration need assessment including data quality assessment.The Data migration strategy and methodology shall be prepared by SI and approved by KCoPS.Though KCoPSis required to provide formal approval for the Data Migration Strategy, it is theultimate responsibility of SI to ensure that all the data sets which are required foroperationalization of the agreed user requirements are digitized or migrated. Any correctionsPolice Headquarters Large/Medium/Small50/30/1550/30/15As perrequirement
  • 101. Karnataka State Police RFP for Selection of State System Integrator 100E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011identified by KCoPSor any appointed agency, during Data Quality Assessment and Review, inthe data digitized/ migrated by SI, shall be addressed by SI at no additional cost to KCoPS. So faras the legacy data is concerned, they are either available as structured data in the IT systemsthat are currently used by KCoPSfor related work or in the form of paper documents (CasesDocuments and Police Station Registers). Almost all of such data items relevant for a PoliceStation are maintained at the same Police Station.a. Data Migration Requirements1. The SI shall prepare a strategy for data migration and digitization after discussion withthe department and get the same approved by the department.2. Data migration to be performed by the SI shall be preceded by an appropriate datamigration methodology, prepared by the SI and approved by the department.3. The SI shall conduct integration testing once before data migration and once after datamigration & before preparatory go-live4. During the Data Quality Assessment and Review by department or any external agency,any corrections required will be identified in the data digitized by SI, and the SI shallcorrect and re-submit the data.5. Since there could be structural differences in the data as stored currently from the newsystem there should be a mapping done between the source and target data modelsthat should be approved by KCoPS6. Carry out the migration of legacy electronic data7. Carry out the digitization of the data available in the existing registers, reports, casefiles, … (Physical Copies)8. Scan images and pictures within the case file in color and store them in the digitalformat.9. Provide checklists from the migrated data to State Nodal Officer for verification,including number of records, validations (where possible), other controls / hash totals.Highlight errors, abnormalities and deviations.10. Incorporate corrections as proposed11. Get final sign off from State Nodal Officer for migrated / digitized data
  • 102. Karnataka State Police RFP for Selection of State System Integrator 101E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011At the end of migration, all the data for old cases and registers must be available in the newsystem.b. Scope of Data Migration and DigitizationThe scope of data migration and digitization shall include:a) Data from old Police IT application system to the new enhanced Police IT applicationsystem.b) Scanning and entry of records at Police Stations and Offices.c) Case Related Registersi. These registers are available at the various offices as physical copies.ii. However, as case data in the form of 7-IIFs gets migrated into Police IT, severalattributes of these registers, for which the source of data is the data in one ofthe 7-IIF forms, should get filled in automatically. However, for the sameattribute, if the value is not present in the 7-IIF but is present in the register, thesame should be migrated into the application.iii. The remaining attributes of the register (where source data is not 7-IIF) shouldbe added as additional attributes of the same case.iv. The list of the registers to be migrated into Police IT Application are as below:d) Other case related informationApart from the 7 IIF Form and the case registers maintained in the police station ,information relevant to case shall also be digitized. Few of such examples are providedbelow.i. Photographs of the Accused / Arrestedii. Fingerprints of the Accused / Arrestediii. Expert Opinion from Domain SpecialistsRefer to Annexure D –for the details of data digitization and migration requirements
  • 103. Karnataka State Police RFP for Selection of State System Integrator 102E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20116.7 INFRASTRUCTURE SET-UP AT DC & DRCThe SI shall provide system integration services to procure and commission the requiredadditional software and infrastructure, to the existing infrastructure, at the State Police DataCentre (SPDC) and Disaster Recovery Centre and integrate with CAS (Centre) as provided in thefunctional scope.The SI shall be completely responsible for the sourcing, installation, commissioning, testing andCertification of the necessary software licenses and infrastructure required to deploy theSolution at the State Police Data Centre (SPDC) and at the Disaster Recovery Centre (DRC).SI shall ensure that support and maintenance, performance and up-time levels arecompliantwith the SLAs. To ensure redundancy requirements are met, SI shall ensure thatinfrastructure procured by the SI has redundancy built in. SI shall also provide descriptive‘Deployment Model, Diagrams and Details’ so that redundancy requirements for the DataCenter infrastructure can be addressed. SI shall provide Facilities Management services at DC &DRC and also mobilize & deploy required Operations and Maintanenance resources from theday of signing of the agreement.The Setup should have the Capability of Applications running on a Single server or on multipleservers. It shall be possible to add additional servers / databases with the growth transactionswithout any loss of performance and functionality. Requisite provisions for maintaining thestate and consistency of data in databases, Automated Data Consistency Checks and Cleansingshall be performed on a regular basis, across the system to prevent corruption andinconsistencies. Following provide the general instructions for various components at SPDC &DRC Site.a. The bidder should perform its own sizing assessment as per the Functional, Technical,Operational and Service Level requirements of this RFP and quote a detailed bill ofmaterials for the additional hardware, software, tools and applications, over anabove the existing infrastructure and what has been sought in Annexure B of this RFP,specifying clearly the product part number, configuration, quantity, what part of thesolution proposed it addresses, in the technical bid. The bidder should also includethe technical specifications for all the items quoted, including brochures. Along withthe above a detailed architecture plan for DC and DR, mapping to the bill ofmaterials, should also be provided. An indicative set of hardware requirement isprovided in Annexure B.
  • 104. Karnataka State Police RFP for Selection of State System Integrator 103E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011b. The bidder should include the same bill of material and any additional equipmentsrequired in the commercial bid and provide the pricing details – unit cost, total costand tax details of each line item.c. This activity will require the successful bidder to perform sizing of the requirementsbased upon own estimations and judgements drawn after undertaking a thoroughstudy of the functional requirements, non-functional & technical requirements of theproject. Based upon its own understanding of the server size, the successful bidder isexpected to architect the DC and the DR/BC, get it approved from the departmentand deploy hardware, software and network equipments at the locations identifiedand prepared by the department. In doing so it needs to consider the existinghardware and software deployed at the DC.d. The SI should ensure that the OEM certifies the adequacy of the hardware proposedto the requirements, including performance requirements, SLAs, functionalrequirements, suggested in this RFP.e. SI is required to perform detailed assessment to identify additional IT infrastructurerequired at KSP DC and DR for implementation & maintenance of Police IT applicationsystem along with the System Integration as envisaged in this RFP to be incompliance with the SLA’s of the RFP. The result of this exercise would be a completeData Centre and DR site architecture, which would be built upon the current DC & DRinfrastructure. This document should be submitted to the department for approvaland sign off. Subsequently it will have to deploy appropriate hardware and softwareinfrastructure thus identified. This assessment has to be performed before thetechnical and commercial proposals are submitted and the cost thus required has tobe suggested as part of the commercial proposal for evaluation.f. Procurement & operationalization of hardware and network requirements for datacentre and business continuity / Disaster Recovery of the department would becarried out by the SI as per the related requirements mentioned in the subsequentsections of this RFP. The SI shall ensure that all equipment supplied to thedepartment is new and free from any defect of any sort with the latest technologyenablement.g. The SI shall undertake preparation of documents including that of Infrastructuresolution design & architecture, configuration files of the Infrastructure, StandardOperating Procedures, Information Security Management procedures as peracceptable standards with best practices. The SI shall take sign-off on the deliverables(documents), including design documents, Standard Operating Procedures, SecurityPolicy & Procedures from the department and shall make necessary changes as
  • 105. Karnataka State Police RFP for Selection of State System Integrator 104E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011recommended by the department before submitting the final version of thedocuments. These documents shall be submitted to the department in both hard andsoft copies.h. The SI shall undertake deployment, configuration and maintenance of routers (MPLS& Internet) and siwtches to handle the data traffic and multiple SSL/VPNencapsulations for secured data transfer between the end-user and SPDC.i. The SI shall undertake deployment, configuration and maintenance of IntrusionPrevention system to detect malicious traffic and further protects the DC – DR Sites.Intrusion system would also detect (and prevent) any intrusion fromInternet/extranet network.j. The SI shall undertake deployment, configuration and maintenance of Firewalls toprovide next layer of protection between the extranets and DMZ.k. The SI shall undertake deployment, configuration and maintenance of DC & DRCserver systems & farms.l. The SI shall undertake deployment, configuration and maintenance of internalnetworking (LAN) at Data Centre and DRC. To this end all LAN equipments, such asbut not limited to High End Switches, Chassis, Cables, Patch Cards, Patch Cords, Ports,etc are managed at optimal level of efficiency.m. The SI shall ensure that the all security devices, kept at DC, such as Firewalls, NIPS,and Server load balancers are configured in high-availability mode to provide bothload balancing and failover support.n. The SI shall ensure that all servers, kept at DC, are operated at High Availability modeto provide both load balancing and failover support.o. The SI shall ensure deployment, configuration and maintenance of DC- DR replicationrouters, kept at DC and DR, to replicate data across a replication MPLS Lineconnected between the DC and DR Sites.p. The SI shall ensure deployment, configuration and maintenance of Link Loadbalancers for MPLS aggregated link bandwidth management and performancemonitoring with QOS.q. The SI shall ensure deployment, configuration and maintenance of Server loadbalancers at DC and DRC.r. The SI shall ensure deployment, configuration and maintenance of RemoteAuthentication Dial in User Service, antivirus systems, DNS servers.s. All the servers, kept at DC and DRC, should be hardened at hardware level, operatingsystem level and software level to ensure foolproof security.
  • 106. Karnataka State Police RFP for Selection of State System Integrator 105E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011t. All the network equipments, such as Swicthes, Firewalls, IPS/ IDS, etc, kept at DC andDRC, should be hardened at hardware level, and at software level to ensure foolproofsecurity.u. The SI should also ensure that all hardware and network hardening is performed incollaboration with BSNL so as to ensure full security of the Police IT infrastructure.This activity should be completed before the application software and the database issent for deployment. The 3rd party auditor will be responsible for providing, to the SI,the policies to be followed for ensuring network and hardware hardening.v. SI shall design, implement/customize a reputed Enterprise Management System(EMS1) and shall develop any additional tools required to automatically monitor theSLAs listed in RFP Volume III. The SLA recording and reporting system implementedby SI shall be reviewed by a 3rd party auditor who will certify the same. Certificationof SLA recording and reporting system is also a part of system Go-Live milestone. SIshall ensure that the proposed EMS addresses all the SLA measurement requirementsand calculation of applicable penalties as indicated in the RFP. The EMS and SLAMonitoring system shall be implemented and submitted to the third-party testingagency by the SI for testing and review along with the updated Police IT software. Theobservations of the third party agency shall be addressed at no additional cost andthe same shall be tested and verified again before the final version of Police IT systemis allowed to go-live. The EMS along with other functions should include the followingfunctionalities –The EMS, configured to provide flexibility of logging incident manually via windows GUI andweb interface.The web interface console of the incident tracking system would allow viewing,updating and closing of incident tickets. System should provide Knowledge base and allowcategorization on the type of incident being logged.The EMS to be configured to provideclassification to differentiate the criticality of the incident via the priority levels, severity levelsand impact levels.a. Infrastructure available at DR Site for business continuity in case of full failure of primarySite due to disaster or disaster like Situation shall be ready support 50% load of thecomplete system including Servers, Switches and any other IT equipment other than1EMS at the minimum should monitor the health of Data Centre, Application, Database, Servers, Network and ITsystems (PCs, Network Devices, etc) kept at locations. EMS should be capable of monitoring or administeringsoftware patches/upgrades, asset monitoring, incident management, change management, etc. The EMS should alsobe able to perform basic sanity check (including Availability of anti-Virus, updation of virus definitions, etc) overother systems accessing the Police IT application using KSPWAN.
  • 107. Karnataka State Police RFP for Selection of State System Integrator 106E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Storage. Storage should run at the same capacity as that of DC. And also DR should not haveany EMS tool. There shall be fool proof arrangement for complete replication of data fromSPDC to DRC in the form of back up, storage and replication so that there is minimum loss ofdata as defined in the SLA.b. There shall be no degradation in performance in case of failing over to the DR Site, in caseof a disaster.c. It is envisaged to have RPO to be 2 hours & RTO shall be less than or equal to 6 hours. DRdrills (when the complete operations are run on DR) shall be carried out once a quarter.Consistency check of data at the DR Site should be done once a week.d. Monitoring and management of DRC IT infrastructure, inclusive of data security as per thestandard to minimize the loss, as per the defined SLAs.e. Department shall perform the simulated load testing using commercial tools, as part ofthird party acceptance testing, to verify the compliance of IT infrastructure & softwareprovided by the SI with performance indicators defined for the project in the SLAdocument. Any gaps identified in the system performance review shall be addressed by theSI to the complete satisfaction of the department at no additional cost. The above activityhas to be completed before go-live. The SI should budget for the relevant testing tools aspart of its proposal.Scope of Work for Storage, Backup & TapesSI shall take the overall responsibility of configuration and integrating of the procured andfunctional storage & Back-up at DC & DRC.a. The SI shall perform data storage management activities including regular backup, restoreand archival activities. The SI shall come up with an exhaustive data storage & data backuppolicy, which should state the periodic nature of consistency tests to be conducted over thedatabase backups as well as highlight the data storage, retrieval process, data backuprequirements including frequency and process of data backup management, type of backup(incremental or full /Online ) etc. to ensure that all the data related to Police IT system isavailable in the SAN solution and is also available in a backup media/solution. The databackup processes and procedures shall also form part of SOP defined by the SI. SI shallperform the data restoration tests at regular intervals as agreed to in the SOPs.b. SI shall design and implement adequate data backup and restoration procedures for thedata (including the database, attachments and all other data elements generated by thesystem and users). SI shall ensure that Data backup is maintained till the last transaction
  • 108. Karnataka State Police RFP for Selection of State System Integrator 107E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011occurring in the system. The data synchronization between the Data Centre and DR siteshall also be designed and implemented by SI.c. Configuration of procured and available tools to backup and restore the data from time totime.d. The SI should ensure Transaction Logging and backup of such logs.e. Provide clear audit trails of all transactions from source data entry through summarizationat higher levels or integration with other application systems. Audit trail information shallinclude before and after images, and the date, time and identification of the person makingthe entry.f. Audit trail shall highlight the entries made by accessing the system through dial-in orthrough Internet/Intranet.g. Provide option to enable/disable audit trail of any specified transaction with all the abovedetails (before and after images, date, time, person - etc.).h. Provide on-line inquiry to both status information and detail transactions.i. System shall support switching to alternate / standby server to provide uninterruptedavailability.j. Offices accessing applications / data from central server shall provide an indication of WANlink availability status.k. The system shall maintain transaction integrity in case of WAN failure while the transactionis under execution at the accessing remote offices.l. Provide transaction logs to assist in recovery of data or files.m. Provide on-line access to audit trail information including terminal operator ID, time, date,revised amount, and before and after update results.n. The system shall support recovery of application software in case of damage.o. SI shall also maintain the daily data backup on the external backup tapes, in an encryptedform, which should be moved to a secured location agreed to with the department on aweekly basis. The SI shall maintain adequate stocks of spares to meet the requirements. Thedepartment reserves the right to verify the stocks at any time.p. The SI shall enable audit logs for the server/system activities and such audit logs shall beanalysed at regular intervals to identify and address security and performance issues. The SIshall also produce and maintain system audit logs on the system for a period agreed to withthe department. On expiry of the said period the audit logs should be archived and storedoff-site at a location agreed to with the department.
  • 109. Karnataka State Police RFP for Selection of State System Integrator 108E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Scope of Work for Centralised AV Management.a. KSP client side infrastructure has already been installed with the Kaspersky Anti Viruslicenses on 3000 systems for a period of one year starting from 1stJuly 2011 to 30 June2012. After 30thJune 2012, the SI shall renew/install new AV licenses for these 3000systems till the end of the contract period.b. Currently there are 2500 systems at the KSP client side for which the Anti Virus software hasnot been installed. The installation of the Anti Virus(AV) software for these 2500 systemswill begin on 1stAugust 2011 and the AV license period will end on 31stJuly 2012. After 31stJuly 2012, the SI shall renew/install new AV licenses for these 2500 systems till the end ofthe contract period.c. SI shall ensure that all new PCs & Servers deployed under this project are loaded with Anti-Virus licenses valid for a period of 3 years from the date of go-live. Costs of these AVlicenses are to be quoted as part of the PC cost.d. The license period will commence from the date of go-live.Scope of work for E-mail Messaging System.a. SI shall upgrade the existing Zimbra base opensource E-mail messaging system with anappropriate messaging system which adheres to all the requirements of this RFP.b. The upgradation should take into account three years of support and maintenance requiredfrom OEM. The department may at its own discretion decide to retain the existing mailingsystem. Under such circumstances the SI shall ensure that it provides support for theexisting mailing system. To this end it shall ensure that it quotes for the same in its financialproposal.c. The SI shall be responsible for ensuring migration to the new email messaging system, aswell as Configuration, Management and Maintenanace of 3000 mailboxes for the period of3 years from the date of go-live.Sr.No.General Requirements1.It is proposed to have the Police IT application in high availability and clustering mode.The load on the application would be shared by redundant application and databaseservers via a load balancer. SI has to configure the servers with load balancing in active –active mode.
  • 110. Karnataka State Police RFP for Selection of State System Integrator 109E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20112.The disaster recovery site shall only have the Storage and other related infrastructure. Inthe current phase, it is envisaged to have Police IT application running at the DisasterRecovery Site.3.At the DR site the storage should have 70% of the capacity of the Data Centre site.4.The Application servers would be accessing the database from the backend in order toprocess the user / citizens queries/requests.5.The Database servers (RDBMS) would be hosted in higher security layer, comprising ofcomponents such as Firewall and Intrusion Prevention system6.The frequency of Data backup etc. would be finalized at a later stage.7.The SI should also install, configure and commission the monitoring software for thePolice IT application and should be able to demonstrate the various performanceparameters with respect to application availability, uptime & downtime of the server,Server utilization and other performance parameters. The SI should also configure themonitoring software covering all the features as mentioned in the technical specificationsof the monitoring software. The SI shall install all the required clients on the applicationserver, database servers and web server so as to integrate the monitoring software forobtaining the desired output8 All technical specifications, documentation generated during design, installation andcommissioning phase shall be provided to the State.9 SI should design the storage solution keeping in mind the relevant requirement and itsusage. The storage system should be scalable enough to handle future requirements. TheSI should also adopt detailed system and data back-up processes and methodologies,using industry standard tools. Indicative size of one case file (which may include severalimages and text) that makes up the 7-IIF data and additional data in the registers = 1 MBRefer to Annexure-B for the detailed DC & DRC proposed technical security configurationsolution architecture and technical spec.6.8 NETWORK CONNECTIVITY (VPNOBB & MPLS) FOR POLICE STATION, HIGHER OFFICES, SPDC & DRCThe Networking solution of CCTNS project in Karnataka shall be based on existing KarnatakaState Police Wide Area Network (KSPWAN) model. The current connectivity is provided byBharat Sanchar Nigam Limited (BSNL).The KSPWAN is the combination of VPNoBB and MPLStechnology all the MPLS connection is managed by BSNL preferred partner Ms/Trimax. BSNL isproviding the Networking & Connectivity services along with Operations & Maintenance for all
  • 111. Karnataka State Police RFP for Selection of State System Integrator 110E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011the locations implemented by Trimax. BSNL also provide connectivity on MPLS -VPN networkfor aggregated bandwidth at SPDC (State Police Data Center).Refer to Annexure- E for the detailed KSPWAN connectivity location of Karnataka StatePolice.6.9 INFRASTRUCTURE MAINTENANCE AND FACILITY MANAGEMENTa. The SI will undertake facility management of the existing Data Centre infrastructure andClient Site Locations (Police Stations, Department Offices, etc) from the day of the signing ofthe agreement.b. The SI shall be responsible for the over all management of the System Integration includingthe Police IT Software Application and entire related IT Infrastructure. The followingdescribe some prominent items of responsibility, but the list need not be treated as final.i. Web Portalii. Police IT Application Software along with CCAS (State)iii. Integration Component including the Integration Component for integrating withexternal agencies, payment gateway and any 3rd party component used in theapplication softwareiv. Local LAN, Switches, PCs, Printers, Scanners, Copiers, etc at Police Stations andHigher offices.v. Hardware and Software Server System including COTS software systems like OS andRDBMS at primary data centre, business continuity centre / DR sitec. The SI shall share the tools used for maintaining the application system with thedepartment as well as the 3rd Party auditor. If the tool is a proprietary tool then it shouldshare at least one license with the department.d. The SI shall perform a start of the day operation wherein it should perform health check upover the entire Data Centre IT infrastructure, including hardware, application software &COTS software. The report from such an operation should be submitted to the KCoPS,through email, before the operations start at various locations. Application software checkup would include availability of all the modules of the system as per the performancebenchmarks mentioned in the SLAs.e. Similarly, the SI shall, as part of the start of the day process, conduct detailed health checkup of all IT systems as well as the security setup IT system and provide a detailed report tothe KCoPS, through email, before the operations start at various locations.f. The SI shall ensure compliance to uptime and performance requirements of IT applicationsystem as indicated in the SLA in the RFP Volume III and any upgrades/major changes to thesoftware shall be planned accordingly by SI for ensuring adherence to the SLArequirements.g. SI is responsible for sizing and augmenting the existing hardware and software licenses asper the performance requirements provided in the RFP. During the AMC period SI shall
  • 112. Karnataka State Police RFP for Selection of State System Integrator 111E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011replace or augment or additional licenses at no additional cost to the State in case theaugmented hardware or software is not adequate to meet the service levelsh. Providing Application Support & Maintenancei. During the contract period, SI shall be completely responsible for defect freefunctioning of the application software and shall resolve any issues that include bugfixing, improvements in presentation and/or functionality and others at noadditional cost during the operations & maintenance period, within a durationagreed to between the department and the SI, failing to deliver within the agreedtime will attract penalty.ii. SI shall provide the latest updates, patches/ fixes, version upgrades relevant for thesolution components agreed upon by the department.iii. The SI must provide for 24 X 7 onsite warranty for the Application(Developed/Customized) for contract, commencing from the date of go-live.iv. The SI shall be responsible for software version management, and softwaredocumentation management, reflecting current features and functionality of thesolution. All planned changes to the application systems shall be coordinated withinthe established Change Control processes to ensure that:Appropriate communication on change required has taken place;Proper approvals have been received;Schedules have been adjusted to minimize impact on the productionenvironment.v. The SI shall define the Software Change Management & Version control process andobtain approval for the same from the department. For any changes to the software,the SI has to prepare detailed documentation including proposed changes, impact tothe system in terms of functional outcomes/additional features added to the systemetc. The SI is required to obtain approval from the department for all the proposedchanges before implementation of the same into production environment and suchdocumentation is subject to review at the end of each quarter of operations &maintenance support.vi. For performing of any functional changes to system, which are deviating from thesigned-off Functional Requirements/System Requirements, a separate ChangeControl Note (CCN) shall be prepared by the SI and effort estimates shall be mutuallyagreed between the SI and the KCoPS. In every quarter a discount of 15 man days ofeffort will be provided to KCoPS against the effort required to implement changesgenerated during that period. Further KCoPS may at its discretion decide to validatethe effort suggested by the SI using any 3rd party agency.vii. For the sake of clarity, the following listed activities will not be considered as CCN–Customization of MIS and development of new reports;Configuration & customization of Workflow.
  • 113. Karnataka State Police RFP for Selection of State System Integrator 112E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Integration with external entities, while incorporating the uniquerequirements of data exchange between both, including type and structureof data and the mechanism of data sharingAny changes to application code that may be required because of upgrades /patches to CAS (Center) if anyRoutine functional changes that include user and access managementviii. Any changes/upgrades to the software performed during the operations &maintenance phase shall be subjected to comprehensive & integrated testing by theSI to ensure that the changes implemented in the system meets the desired andspecified requirements of the department and doesn’t impact any other function ofthe system.ix. The SI shall perform health check up of database and the application, once everyquarter, so as to identify the areas of concern and subsequently address thoseconcerns. The objective of the health check up would be to ensure that any issuesconcerning performance of the database and the application should be identifiedand tackled.x. The SI shall review security advisories (such as bulletins generally available in theindustry) on a regular basis to determine vulnerabilities relevant to the IT assets andtake necessary preventive steps after taking prior approvals.xi. The SI shall maintain access controls to protect and limit access to the authorizedEnd Users of the department.xii. The services shall include administrative support for user registration, creating andmaintaining user profiles, granting user access and authorization, providing ongoinguser password support, announcing and providing networking services for users andproviding administrative support for print, file, directory and e-mail servers.xiii. SI shall carry out the configuration of new police stations, new acts/sections, andany other configurable data entities in the system as required by the Statei. Providing Infrastructure Maintenancei. The essence of the hardware maintenance contract is to ensure that all thecomponents of hardware work perfectly in unison and deliver rated performanceduring the period covered by the agreement, between the SI and the Departmentand that the systems uptime is up to the standards prescribed in the RFP.ii. The SI would be responsible for guarding the systems against virus, malware,spyware and spam infections using the latest Anti virus corporate/Enterprise editionsuites which include, anti-malware, anti-spyware and anti-spam solution for eachServer. The Anti-virus suite and updates will have to be provided by the SI at regularintervals as and when the new signatures are released by the OEM. The cost of thesoftware suite shall also be mentioned in the commercial bid. The SI for the purposeof support on new upgrades & patches shall have a back to back arrangement with
  • 114. Karnataka State Police RFP for Selection of State System Integrator 113E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011the SI from whom the software suite is purchased. The copy of the same shall besubmitted to the Department.iii. Regarding the anti virus patches and updates, the vendor will make sure that thelatest updates is loaded in all the systems as a part of preventive maintenanceactivity.iv. The SI shall have a back to back agreement with 24/7 premier support withapplication / antivirus / any other COTS (hardware & software used ) OEM, whichshall ensure that any critical issues w.r.t. antivirus failures / backup & recoveryrelated issues / application software, COTS software and hardware related issues areaddressed within 24 hrs. The support should include onsite support during businesshours and 24/7 offsite support. The copy of such agreement shall be provided by theSI to the department. Such agreement shall be valid throughout the contract period.The support of the OEM shall continue to the department even in such event thatthe SI may withdraw from the contract for any unforeseen reasons.v. The SI should have back-to-back arrangements with Original EquipmentManufacturer (OEM) for warranty support.vi. SI must provide and install patches and upgrades of OS and firmware free of chargefor contract period for the quoted hardware and software. In case the softwarepatches are not available free of charge, the cost of the same should be included inthe cost of equipment/software.vii. SI should provide solution to virus alerts when they occur (with in 24 hrs) or earlierin case of emergency. SI has to take corrective action in case systems get affecteddue to virus activity.viii. The SI shall maintain the Hardware and Software (including Applications, Databases,OS, Antivirus, Backup s/w or any s/w related for application deployment &maintenance/support etc) for the entire contract period.ix. The SI shall perform rectification of system software problems due to crashing ormalfunctioning of the OS; within the time limits prescribed in the RFP.x. The SI shall perform installation of upgrades of system software, which should beunder taken as part of preventive maintenance. The critical updates shall beimplemented immediately. Rectification of system software problems due tocrashing or malfunctioning of the OS; within the time limits prescribed in the RFP.Installation of upgrades of system software namely, OS may be under taken as partof preventive maintenance.xi. The successful bidder shall procure licenses as required for the complete ITinfrastructure supplied under this contract. The license certificate has to beprocured in the name of theKarnataka State Police and submitted to the IGP,Computer Wing.. The anti virus should have the subscription for the entire contractperiod server download real-time updates and upgrades from the OEM site.xii. The essence of the software maintenance contract is to ensure that the entiresystems software works perfectly in unison and delivers expected performance
  • 115. Karnataka State Police RFP for Selection of State System Integrator 114E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011during the period covered by the agreement between the SI and the Departmentand that the systems uptime is up to the standards prescribed in the RFP.xiii. This includes the design of an appropriate System Administration policy with precisedefinition of duties, adequate segregation of responsibilities and obtaining theapproval for the same from the department.xiv. The SI shall provide the overall management and administration of infrastructuresolution including servers, desktops, peripherals, networking & securitycomponents, storage solution and others.xv. The SI shall perform performance tuning of the system (application and database) toenhance system’s performance and comply with SLA requirements on a continuousbasis.xvi. 24x7 monitoring & management of availability & security of the infrastructure &assets (including data, network, servers, systems etc) through EnterpriseManagement Solution.xvii. In case of any confusion of the genesis of a problem between SI, KSPSDC and BSNLand the problem getting traced to SI, then the entire delay in resolving the problemwould be attributed to the SI and will be used in measuring the Service Levels. Anappropriate mechanism has to be suggested by the SI, as part of the SRS, for clearlyidentifying the source of various types of problems.xviii. System / Database administration tasks such as managing the access control system,creating and managing users and other related work has to be performed by the SI.xix. The SI shall co-ordinate with all external agencies/vendors during this period foraddressing any issues arising out of the project. The SI shall also ensure that theentire Hardware including the networking devices (active and passive) and any otherinfrastructure provided by them has to be maintained as per the Standard OperatingProcedure (SOP) determined by the OEMs and are in good working condition.xx. The SI shall proactively deploy any S/W agent to monitor the hardware and softwarefor any signs of breakdown/failure and plan maintenance accordingly. The SI shallundertake scheduled maintenance for the entire data centre server infrastructure asper a predetermined plan.xxi. The SI should devise a mechanism to monitor all systems who would be accessingthe Police IT application systems using KSPWAN (managed by BSNL), for anti-virussolution deployment. The monitoring mechanism should be a cost effective way tomonitor the critical activity of deployment of anti-virus solution over the hostsystem. In case the host system does not have an anti-virus solution deployed then amessage should be flashed as an alert to the host user and it should be prohibitedfrom accessing network and application system.xxii. Develop the Standard Operating Procedures (SOPs), in accordance with the ISO27001 & ITIL standards, for IT Infrastructure management. These SOPs shall cover allthe aspects including Infrastructure installation, monitoring, management, databackup & restoration, security policy, business continuity & disaster recovery,
  • 116. Karnataka State Police RFP for Selection of State System Integrator 115E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011operational procedures etc. The SI shall obtain sign-offs on the SOPs from thedepartment and shall make necessary changes, as and when required, to the fullestsatisfaction of the department.xxiii. No new equipment proposed should be declared ‘end of sale’ by its OEM withinthree (3) year from the date of agreement and no new equipment proposed shouldbe declared ‘end of support’ by its OEM within seven (7)years from the date ofagreement. In the event of this condition being breached, the necessary equipmentmust be replaced with equipment of equivalent or higher specifications entirely atthe cost of the Supplier.xxiv. A defective component of equipment can be repaired on site. In order to do so, theSI shall provide stand by equipment/device in place of the faulty equipment andthen can repair the device at his support centre. Such repairs beyond two times willnot be permitted. In the event of any such component becoming defective, thirdtime, it will have to be replaced by either a new component of the same make andspecification as original or of a better make without at any cost to the department.xxv. Whenever a component has to be replaced because of technical, functional,manufacturing or any other problem, it shall be replaced with a component of thesame make and configuration. In case the component of same make andconfiguration is not available, the replacement shall conform to open standards andshall be of a higher configuration specifically approved by the department. Otherimportant activities shall include but not be limited to:Daily maintenance of system configuration;Implementation of system security features;Overall security of the networksDay-to-day disk space management;Database tuning for performance;Tracking the servers’ performance, taking remedial and preventive actions incase of problems;Proper upkeep of storage media for taking backups.xxvi. The SI will undertake preventive maintenance measures as a part of the overallresponsibility for maintenance of the Police IT System. It will include the followingactivities:Form PM policy in consultation with the department;Frame PM schedules;PM must cover Police IT system across the state.PM activities must be conducted at least once in a month at each Policestations/Higher offices covering the following areaso Hardware (Printers / PCs / Servers);o System Software (Operating Systems / Anti-virus );
  • 117. Karnataka State Police RFP for Selection of State System Integrator 116E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011xxvii. It shall be the responsibility of the SI to replace the hardware components,irrespective of the reason for the failure of the component. In other words, the SIshall replace the component damaged for whatsoever reason, including naturalfailure due to outliving but excluding theft, arson, natural calamities and provenmishandling of the equipment by the operators of the department.xxviii. The SI shall be eligible to claim the cost of replacement of components lost ordamaged due to theft, arson, natural calamities or proven mishandling of theequipment by the operators of the department, at the published rates thereof,based on the certificate given by the Police Officer concerned.xxix. The SI, may, if so advised technically, get a dysfunctional hardware componentrepaired in lieu of its replacement, subject to ensuring the overall compliance of therequirement of uptime.xxx. SI shall make arrangements for the transportation of goods during the contractperiod (required hardware peripherals) to the site(s) and if required, cover transitinsurance till the delivery of the material to respective site(s)xxxi. SI will be responsible for all unpacking, assemblies, wiring, installation, cablingbetween hardware units and connecting to power supplies. The SI will test allhardware operation and accomplish all adjustments necessary for successful andcontinuous operation of the hardware at all sites.xxxii. SI will have to supply all necessary accessories and peripherals required duringwarranty/maintenance viz. appropriate cables, power supply cords/wires and devicedrivers and documentation that may be required, whether mentioned or not.xxxiii. The comprehensive AMC would include replacement of all spares and parts free ofcost for the entire contract period. For laser printers only toner cartridge & drumwill be treated as consumable. All other items like Maintenance kit, Fuser Assembly,Teflon Sheet, Pressure rollers, Pickup roller assembly, Separation Pad, etc. would betreated as spares for purpose of maintenance and will be covered undermaintenance by SI at no extra cost. Similarly for dot matrix and impact receiptprinters only ribbons and cartridges will be considered as consumable and the restof all other items would be considered as spares for the purpose of maintenance. SIshall cost accordingly in his commercial bid.xxxiv. As a part of infrastructure and facility management reporting, the SI will provide thefollowing, but not limited to, system generated reports.o Daily health check up report to be part of the monthly maintenance report;o Daily performance status including downtime for servers;o Daily, weekly and monthly reports on activities related to systemadministration;o Daily, weekly and monthly reports on activities related to databaseadministration;
  • 118. Karnataka State Police RFP for Selection of State System Integrator 117E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011o PM report with date, time, name of personnel, his observations and actiontaken;o List of issues faced, action taken and their status.j. Performing IT Infrastructure Asset Managementi. The SI shall design and implement the processes and procedures for effective assetmanagement for IT infrastructure implemented, to this end it should ensuredeployment of devices which work with SNMP. Such processes and proceduresdefined by the SI shall be reviewed by the department and necessary changes willbe made by the SI based on the gaps identified in the processes. Inline with thesigned-off asset management process, SI shall maintain an Asset Register for all theIT and supporting infrastructure including the part numbers/serial numbers,configuration, current owner of the asset in the department, changes made to theasset in terms of replacements/up gradations etc.ii. The SI shall ensure that such documentation is kept up to date and is available tothe department for verification and review at any point of time during the contract.The SI shall submit a quarterly Asset Information Register to the department withupdated and current information.iii. As part of the ATS services for all the licensed software SI shall provide:i. SI shall maintain data regarding entitlement for software upgrades,enhancements, refreshes, replacements and maintenance.ii. If the Operating System or additional copies of Operating System arerequired to be installed / reinstalled / de-installed, the same should be doneas part of ATS.iii. SI should carry out any requisite adjustments / changes in the configurationfor implementing different versions of Application Software.iv. The SI shall provide from time to time the Updates/Upgrades/New releasesof the software and operating systems as required. The SI should providefree upgrades, updates & patches of the software and tools to KCoPS as andwhen released by OEM. The SI will implement from time to time theUpdates/Upgrades/New releases/New versions of the software andoperating systems as required after necessary approvals from KCoPS aboutthe samev. SI shall provide and apply regular patches to the licensed software includingthe software, operating system, databases and other applications.vi. The SI shall provide for software license management and control. SI shallmaintain data regarding entitlement for software upgrades, enhancements,refreshes, replacements, and maintenance. SI should perform periodic
  • 119. Karnataka State Police RFP for Selection of State System Integrator 118E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011audits to measure license compliance against the number of valid End Usersoftware licenses consistent with the terms and conditions of site licenseagreements, volume purchase agreements, and other mutually agreed uponlicensed software terms and conditions and report to KCoPS on anyexceptions to SI terms and conditions, to the extent such exceptions arediscoveredvii. SI shall provide complete manufacturer’s technical support for all thelicensed software problems and/or questions, technical guidance, defect andnon-defect related issues. SI shall provide a single-point-of-contact forsoftware support and provide licensed software support including but notlimited to problem tracking, problem source identification, problem impact(severity) determination, bypass and recovery support, problem resolution,and management reporting.viii. The manufacturer’s technical support shall at a minimum include onlinetechnical support and telephone support during the Karnataka State Policedepartment’s business hours (Business hours in STATE will be from 0830hours to 2030 hours on all days (Mon-Sun) with access for KCoPS and SI tothe manufacturer’s technical support staff to provide a maximum of 4 hourresponse turnaround time. There should not be any limits on the number ofincidents reported to the manufacturer. KCoPS shall have access to theonline support and tools provided by the manufacturer. KCoPS shall alsohave 24x7 accesses to a variety of technical resources including themanufacturer’s knowledge base with complete collections of technicalarticles.ix. Software Distribution. SI shall formulate a distribution plan prior to rolloutand distribute/install the licensed and tested software as per the planx. The ATS Services will cover, all product upgrades, modifications, andenhancementsxi. The SI shall undertake regular preventive maintenance of the licensedsoftwarek. Performing Project Managementi. The SI’s engagement manager for the Police IT-CCTNS project, as well as the Team lead ofthe software development team would be the “Key Personnel” and should be dedicatedlyinvolved in the project till six months from the date of Go-Live. The individuals deployed inthese roles should not be changed from the date of the bid submission till six month postgo-live. After the end of this period the engagement manager as well as the Team lead canwork on a need basis till the end of the contract.
  • 120. Karnataka State Police RFP for Selection of State System Integrator 119E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011ii. The application software and web portal enhancement cost shall be inclusive of the cost ofthe entire Development and deployment team and Change Manager.iii. The SI is required to design and implement a comprehensive and effective projectmanagement methodology together with efficient & reliable tools. To have an effectiveproject management system in place, it is necessary for the SI to use a Project ManagementInformation System (PMIS). The SI shall address at the minimum the following using PMIS:Define an organised set of activities for the project;Establish and measure resource assignments and responsibilities;Construct a project plan schedule with milestones;Measure project deadlines, budget figures, and performance objectives;Communicate the project plan to stakeholders with meaningful reports;Provide facility for detecting problems and inconsistencies in the plan;iv. During the project implementation the SI shall report to the department, on followingitems:Results accomplished during the period (fortnightly) ;Cumulative deviations to date from the schedule of progress on milestones asspecified in this RFP read with the agreed and finalised Project Plan;Corrective actions to be taken to return to planned schedule of progress;Proposed revision to planned schedule provided such revision is necessitated byreasons beyond the control of the SI;Other issues and outstanding problems, and actions proposed to be taken;Progress reports on a fortnightly basis and Project quality assurance reports.v. To ensure that the SI discharges its roles and responsibilities in the agreed manner and toachieve the desired objectives, a set of Service Level Metrics are defined for the Police IT-CCTNS system. The technical as well as functional requirements are specified in thedocument to enable all interested vendors to understand the dimensions of the project andits requirements as desired by the department and also to propose appropriate solutionsand delivery plans. In case of any ambiguity or conflict, the relevant component of the SLAwill be used as the touchstone and will prevail.l. Provisioning, deploying and supervising personneli. The SI would be required to recruit, train and deploy personnel for all the processesoutsourced. The personnel deployed should be adequately trained and adequate in numberto meet all operational, technical, functional and other requirements of the infrastructureand processes. The outsourced employees should adhere to qualification criteria set in thisRFP for the type of resources.ii. The SI shall not change the Manager (Operations) more than twice during the entirecontract period.iii. The SI shall provide for Hardware/Network maintenance Engineer in the ratio of at least 2per district. Such deployments have to be done for the entire contract period.iv. The SI shall provide for manpower for roles of System Administrator & Databaseadministrator, who will manage the infrastructure hosted at Data Center, Business
  • 121. Karnataka State Police RFP for Selection of State System Integrator 120E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Continuity and Disaster Recovery for the Police IT-CCTNS Project. There shall be a provisionto change these resources every 2 years within the contract period.v. The department shall have the right to removal or replacement of any SI personnelperforming work under this Agreement. In the event the department requests for any SIpersonnel to be replaced, the substitution of such personnel shall be accomplished pursuantto a mutually agreed upon schedule, but not later than 10 working days with properknowledge transfer to the concerned person.vi. The SI shall also provide Developers/software engineers at the Department premises, ifrequired, in case the department intends to custom develop new components or otherchanges to the Police IT-CCTNS application software beyond the scope of work as listed inthis RFP.vii. Minimum qualification requirements for personnel to be deployed for operational roleswithin the project are specified below:Requirements of Personnel for Facilities Management and Operational SupportNo. Personnel Quantity Shift Minimum Requirements1. Manager(Operations)1 10 am to 6 pm Should have at least a Technicaleducational qualification such as BE /BTECH or MCA or Master’s Degree inBusiness Administration ;Should have at least 9 years or above ofexperience in maintenance andoperations of IT projects;Fluency in English and Kannada(Speaking, reading and writing);Should have working experience of 3years in a managerial role in themaintenance phase of at least oneproject.2. ProjectCoordinators2 10 am to 6 pm Should have at least a Technicaleducational qualification such as BE /BTECH or MCA or Master’s Degree inBusiness Administration; Should haveexperience of working for at least 7years or more in a similar environment;Fluency in English and Kannada(Speaking, reading and writing);Should have worked in at least twoprojects of similar nature for at least 2years.
  • 122. Karnataka State Police RFP for Selection of State System Integrator 121E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20113. Help Deskoperators318:30 am to8:30 pm8:30 pm to8:30 amShould have at least a Bachelor’s Degreeor equivalent;Should have at least 2 years ofexperience in a similar environment;Fluency in English and Kannada(Speaking, reading and writing);Prior experience of at least 1 yearworking in Help Desk on and inboundcalls, answering queries ;Knowledge and prior experience inworking on specific computingapplications proposed for Help Desk.4. SystemAdministrator1 at SeniorLevel andanother 1at JuniorLevel8.30 am to 6pmShould have B.Tech/BE/MCA inComputer Science or related discipline;At least 5 years or above of experienceas a System Administrator in similarenvironmentOEM Certified.5. PhysicalInfrastructureSpecialist1 9:30 am to 6pmShould have a minimum educationalqualification of engineering degree orengineering diploma preferably inelectrical background;Should have overall experience of 6 to 7years or above in the relevant fields, outof which 4-5 years or above should havebeen spent working in IT projects;6. DatabaseAdministrator1 at SeniorLevel andanother 1at JuniorLevel9.30 am to 6pmShould have B.Tech/BE/MCA inComputer Science or related discipline;At least 5 years or above of experienceas a Database Administrator in similarenvironment;Experience in working in at least 3projects in database administrator’s role;OEM Certified.7. Hardware/NetworkEngineer(Please seeAnnexure L:62 8.30 am to 6pm or as pernotified officetimingShould have B.Tech/BE/MCA inComputer Science;At least 2 years of experience as aHardware Maintenance Engineer insimilar environment;
  • 123. Karnataka State Police RFP for Selection of State System Integrator 122E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Breakup ofdistrictwiseresourcedeployment)OEM Certified.viii. The SI would be required to maintain personnel files with the following details of thepersonnel deployed with the department:Name and contact details (address, phone number, email ID);Name and contact details of professional reference (at least 1);ID proof photocopy (any one of Passport, voter ID card, driver’s licence, PAN card orany Central/ State Government issued ID card);Professional and educational qualification;Training provided;Report concentrating on the character of the individuals deployed, certified by thehuman resources department of the SI.ix. Name and contact details (address, phone number, email ID);x. Name and contact details of professional reference (at least 1);xi. ID proof photocopy (any one of Passport, voter ID card, driver’s licence, PAN card or anyCentral/ State Government issued ID card);xii. Professional and educational qualification;xiii. Training provided;xiv. Report concentrating on the character of the individuals deployed, certified by the humanresources department of the SI.m. Providing Information Security Servicesi. The SI is responsible for implementing measures to ensure complete security of thePolice IT system (including its entire environment) and confidentiality of the relateddata, in conformity with the security policy of the Police IT System (to be framed bythe SI in consultation with the department). The SI shall ensure end point dataprotection which would include prohibiting any type of copying or moving of dataoutside the Police IT System or the network using any type of media storage devices.Prohibiting any access to Police IT System for purpose other than those specified inthe FRS. The SI shall constantly monitor the working units and production systemsfor events or activities, which might compromise (fraudulently or accidentally) theconfidentiality, integrity, availability and security of the system and take necessaryremedial and preventive measures. This monitoring shall be through securitycontrols including:Real-time intrusion detection tools;Audit review tools;Manual processesii. SI shall develop a detailed security policy for the Police IT system using globalstandards such as ISO 27001. The security policy developed by the SI shall be in
  • 124. Karnataka State Police RFP for Selection of State System Integrator 123E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011conformity with the security policy of the department (if any) and updated regularlyto keep the security recommendations current and the same shall be implemented.This information security policy will be reviewed by the 3rd party auditor (TPA) forits conformity with ISO 27001 standards and once it is approved by the TPA, onlythen should it be implemented by the SI.iii. It would be the responsibility of the SI to ensure that the information security policyis approved by the TPA well in advance, so that there is no delay in the deploymentof hardware and software infrastructures at DC, DR, and the Police Stations.iv. The SI, with appropriate co-operation of appointed representatives of thedepartment, will manage the response process to security incidents. The incidentresponse process will seek to limit damage and shall include the investigation of theincident and notification to the appropriate authorities. A summary of all securityincidents should be made available to the department on a weekly basis. Significantsecurity incidents should be reported on a more immediate basis.v. The SI will have to maintain strict privacy and confidentiality of all the data it getsaccess to and adequate provisions to be made not to allow unrestricted access tothe data. In particular the SI cannot give access to data to people in the organisationwho have not signed the NDA. SI cannot sell or part with any data in any form.vi. SI shall implement and adopt the signed-off Security Policy & procedures for theeffective management of the Police IT system and related IT infrastructure securityand availability.vii. Similarly, the SI shall define the Standard Operating Procedures (SOPs), for all theday-to-day operations of the Police IT system and IT Infrastructure management,which shall also be reviewed by the department or an independent agency. SI shallmake necessary changes and address the gaps identified during the review.n. Providing Insurance for the IT Infrastructure & personneli. The responsibility of obtaining the following insurance coverage for the ITInfrastructure installed for the Police IT application for GoK lies with the successfulbidder/SI.Third Party insurance;Policy of insurance in respect of claims for personnel injury to, or death ofany person employed by the SI and arising out of such employment.o. Supplying of ConsumablesThe SI will be responsible for making available all the consumables and any othergoods or articles required from time to time for continued functional operations ofthe Police offices.Supply consumables required for day-to-day operations of the data centre, DisasterRecovery site (e.g. storage media, CD/DVDs etc). During thewarranty/operations/management period, SI shall not charge any additional cost to
  • 125. Karnataka State Police RFP for Selection of State System Integrator 124E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011the department for replenishing of these consumables. The cost quoted forOperations & Maintenance shall include the consumables cost.The SI shall maintain sufficient stock of all items at each office, so as to ensuresmooth operations as per the SLAs.The stock of all consumables shall be monitored and the current status of stock of allconsumables and rate of consumption should be available at any point of time.If any doubt arises, with regard to categorisation or the quantity used, the decisionof the department shall be final6.10 CAPACITY BUILDING, CHANGE MANAGEMENT, AND COMMUNICATION & AWARENESSSI shall help the State with complete Change Management exercise needed to make this projecta success. It is required that if SI doesn’t operate in the Change Management, Communicationand Training domain then SI collaborates with/ hires services of a specialist agency who will beresponsible for complete implementation of Change Management, Awareness andCommunication as required as per the scope of this RFP.SI shall take lead in assisting State in implementing the change and State in turn shall provide allthe necessary support for successful implementation of the change management plandeveloped by the SI.The SI shall proactively work with State to address the project needs and gain buy-in andinvolvement of all the stakeholders in achieving the change. During the whole exercise,stakeholders’ awareness, understanding and commitment to new ways of working should beraised. Stakeholders should also be encouraged, where appropriate, to contribute to orparticipate in the project to engender a joint sense of ownership.It is to be noted that SI is required to incorporate the cost of all resources required for design,execution and management of Change Management Plan for project, in its overall project cost.a. Target Stakeholders for Change Management and Awareness and CommunicationStakeholder groups can be categorized into below categories, based on their influence and rolein managing the change and making it successful:Group I: Key senior officers (ADGP, IG, DIG) responsible for Crime, Law and Order,Traffic modules who are directly impacted by the Police IT with respect toreceiving/analyzing the reports through Police IT Application.Group II: A few of the key officers (IG, DIG, DCP, ACP, SP) in charge of azone/range/district/sub-division who are directly impacted by the Police IT with respectto reviewing the police station performance through Police IT, reviewing the reports
  • 126. Karnataka State Police RFP for Selection of State System Integrator 125E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011generated by the system, carrying out the required analysis using Police IT and providingthe necessary guidance to the officers at the cutting edge.Group III: A few of the key officers (SHO, SI, ASI,…) in the Police Stations and HigherOffices who will use Police IT for police station management, filing the necessaryinvestigation forms, and utilize the basic and advance search features of Police IT tofacilitate their investigation process.Group IV: A few of the key officers/constables (Station Writers, Court Duty, HeadConstables,…) in the Police Stations and Higher Offices who will use Police IT forcapturing the data/investigation forms, generating the reports and utilize the basic andadvance search features of Police IT to service the general service requests and aid ininvestigation process.b. Change Management RequirementsFollowing outlines the responsibilities of SI with respect to designing and implementation ofchange management for the Project.1. SI shall conduct Change Management workshops to build appreciation of changemanagement and develop change leadership across the stakeholder groups.2. The SI is required to conduct the Change Management Workshops for all the identifiedPolice personnel in a phased manner in line with the overall implementation plan. Theseworkshops shall be conducted at the locations provided by the State.3. SI shall conduct workshops for each group of personnel in sync with the capacitybuilding plan.4. SI shall conduct at least three Change Management Workshops (minimum of one-day)in the State Headquarters.5. SI shall conduct at least one Change Management Workshop (minimum of one-day) allof the Districts (at the District Headquarters) covering at least 3 officers/constables(SHO, SI/ASI/HC, and Station Writer) from each police station in the district.6. SI is required to provide the necessary material for the workshops includingpresentations, training material etc in both soft and hard copy formats. The workshopcontent & material shall be designed with specific focus on the requirements of thepersonnel. SI shall design the necessary content (reading material, presentations) inEnglish and Kannada for the Change Management Workshops. SI shall develop content –discussion scripts, presentations or videos to explain the objectives of the program,what is in it for them and their people, what the benefits are.
  • 127. Karnataka State Police RFP for Selection of State System Integrator 126E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20117. SI shall also associate and train the identified internal change agents (identified from theDistrict and State Mission Teams) during these workshops so that subsequentworkshops can be conducted by the internal change agents.c. Communication & AwarenessCommunication and Awareness aims at engaging officers of the police force in two wayinteractive communications about the changes so that all individuals in the State policedepartment understand the target vision and strategy for moving forward. The purpose ofcommunication plan is to educate and involve all audience groups to build understanding andownership of the Police IT Project. The communication plan also ensures that the Police ITproject provides relevant, accurate, consistent and timely project information to relevantstakeholders to promote and gain support for Police IT Project. This plan provides a frameworkto manage and coordinate the wide variety of communications that take place during theproject covering who will receive the communications, how the communications will bedelivered, what information will be communicated, who communicates, and the frequency ofthe communications.Communication & Awareness campaigns will be conducted throughout the duration of theimplementation of the Police IT project across the State at Project, Program level as well as forGeneral awareness.SI shall work with the identified internal change agents (identified from the District and StateMission Teams) for all the Communication and Awareness Programs.SI shall utilize existing channels of communication and at the same time use innovativemethods of communication for effectiveness.SI should ensure that the communication messages are consistent, continuous and easy tounderstand and wherever possible in vernacular medium using all available channels.SI shall align communication content, timing and delivery to the deployment phases/plan ofeach solution.S.NoActivities Details Frequency1. Develop and Validatedetailedcommunication planSI shall facilitate an exploration of specificobjectives; i.e., who must understand what, bywhen, and why with respect to the project, toensure successful uptake of the project.SI shall prepare a detailed communication planfor the program in line with theimplementation timelines of each solutionOnce
  • 128. Karnataka State Police RFP for Selection of State System Integrator 127E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011SI shall ensure that all the impacted audience iscovered in the communication plan and themost appropriate mode of communication isbeing used to deliver the messages to thetarget audienceThese key audiences are not the only ones whowill receive information, but theirdemographics will shape the strategy in termsof message and vehicle selection.2. DevelopCommunicationContentSI shall be responsible for developing thecontent for communication material in Englishand Kannada.SI shall ensure that the communication issimple, continuous and consistent.RecurringActivity overthe entireduration ofthe SI3. DeliverCommunicationEventsPrior to implementing the plan, the SI shallobtain the necessary sign-offs from State on theCommunication Strategy & plan and makenecessary changes as recommended by State.SI shall determine who needs to approvecommunications prior to dissemination, who isresponsible for distributing the message, andwho is responsible for ensuring that thoseaccountable for specific elements of the planfollow through on their responsibilities.SI shall organize the communication events orinterventions for the target audience.SI shall ensure consistency between messagesdelivered via different interventions, since theengagement of a key individual stakeholder orstakeholder group is an integrated effort,aiming at the same objective.RecurringActivity(once amonth) overthe entireduration ofthe SI4. MeasureEffectiveness ofCommunication andUpdate ChangeManagement PlanAfter implementing the communicationsprogram, SI shall seek feedback on andmeasure the impact of the communicationsprogram.SI shall evaluate the effectiveness of thecommunication by electronic or paper basedsurvey or focused group discussion and developan action plan to improve the effectiveness ofcommunicationOnce in SixMonths
  • 129. Karnataka State Police RFP for Selection of State System Integrator 128E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011SI shall refresh the Change Management Plan inconsultation with State’s Nodal Agency’sChange Management PlanThrough feedback, SI shall assess whichmessages have been delivered most clearly;which vehicles are most effective; and whetherthe appropriate target audiences have beenidentified. Based on such assessment, SI shallupdate the communication strategy & plan andshall ensure that objectives of communicationprogram are ensured, which further should leadto successful uptake of system.Other Requirements:a. SI shall work with the identified internal change agents (identified from the District andState Mission Teams) for all the Communication and Awareness Programsb. SI shall utilize existing channels of communication and at the same time use innovativemethods of communication for effectivenessc. SI should ensure that the communication messages are consistent, continuous and easyto understand and wherever possible in vernacular medium using all available channelsd. The SI shall conduct Communications & Awareness Campaigns for each majorrevision/deployment of Police IT being implemented through various means – Print,Electronic, Face to Face, Audio/Visual etc.e. SI shall align communication content, timing and delivery to the deploymentphases/plan of each solution.Refer to Annexure-F for the detailed requirement on Capacity Building and ChangeManagement.
  • 130. Karnataka State Police RFP for Selection of State System Integrator 129E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20116.11 TRAININGi. The SI shall conduct Training Needs Analysis of all the concerned staff and draw up asystematic training plan in line with the overall project plan. The trainings shall beprovided at the department premises or any other premises, as fixed by the departmentwithin the State.ii. The SI shall provide an interface for all users of the Police IT application system forsubmitting queries to the helpdesk. This system would be used by the SI to respond tosuch queries with appropriate clarifications. This interface should support bothcommunication in Kannada and English.iii. The SI must impart training to all the Police staff, other Government department staffsand to its own engineers to make them well conversant with the functionalities,features and processes built in the Police IT system. This is aimed to ensure smoothoperations enabled through Police IT system. The SI shall train all such employees andprovide relevant training materials to them. The training pedagogy will be designed toimpart hands-on experience with adequate usage of cases and scenarios to the extentfeasible.iv. The identified staffs would be provided with hands on training on all modules related tothe day to day operations of the Police IT Software.v. Training schedule shall be so designed in batches that the ongoing/ regular operationsare not affected seriously.vi. The SI will have to impart training on basic computer usage & access skills to thetrainees. This would not include training on MS Office or any such products. The trainingwill focus on using operating system and the features like browsers and file explorers.vii. SI shall provide CBT based traning program on enhanced version of Police IT and thesame should be made available through the Police IT portal for users to download.
  • 131. Karnataka State Police RFP for Selection of State System Integrator 130E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20116.12 HELPDESK OPERATIONSThe SI would be required to provide Helpdesk services to enable effective support to theinternal and external users for technical issues regarding the Police IT System.The SI shall provide at least the following services –a. Provision and supervision of personnel for the help-desk. Minimum qualificationrequirements for personnel for this process are stated in this section of this RFP.b. The help desk service that will serve as a single point of contact for all ICT relatedincidents and service requests. The service will provide a Single Point of Contact (SPOC)and also resolution of incidents.c. Helpdesk will provide 24 Hrs services on all working days of Government of Karnatakad. All grievances will be assigned a ticket number and the number will be made available tothe user along with the identification of the agent, without the user having to make arequest in this regard, at the beginning of the interaction.e. Helpdesk shall provide support for technical queries and other software related issuesarising during day to day operations.f. The department user/operator should be able to log any technical issue related to theapplication through the Police IT System also.g. Required infrastructure, including 16X6 sq. ft. area Help Desk facility for reportingissues/ problems with the software, hardware and other infrastructure, will be providedby the SI.h. SI shall maintain and support to all client side infrastructure including hardware,networking components, and other peripherals.i. SI shall provide maintenance of Hardware, including preventive, scheduled andpredictive Hardware support, as well as repair and / or replacement activity after aproblem has occurred.j. SI shall provide functional support on the application components to the end users.
  • 132. Karnataka State Police RFP for Selection of State System Integrator 131E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011k. SI shall also provide system administration, maintenance and management services,LAN management services, and IT security administration services.Communicationthrough CUG will be provided by the department.l. The selected agency will categorize the technical issues and potential faults in threelevels – Low, Medium and High, in consultation with the department.i. The interactions will also be recorded and the records maintained for reference for aperiod of 3 months or resolution of the problem, whichever expires later.ii. The transactions shall also be monitored – both on line and off line - on a statisticallyappropriate sampling basis to assess service level as well as delivery effectiveness andfor providing training/ feedback to agents.iii. All complaints/ grievances of users will be recorded and followed up for resolution andan escalation matrix to be developed for any delay in resolution.iv. Apart from using helpdesk for recording grievances, an email facility should be madeavailable to the users to record their grievances.v. The SI should create an IVRS system for providing the information about the status oftheir grievance after performing necessary identification. The IVRS system shouldprovision for the following –a. The IVR system shall be available via the helpdesk number, to monitor the statusof the call logged by the users. A dual-tone multi-frequency (DTMF) signallingmenu service must be available for users to retrieve information from theservice.b. The service shall be accessible in English, and Kannada.c. The menu structure shall provide callers with touch tone shortcuts that can beused in sequence, which will allow the knowledgeable users to accessinformation more quickly, without having to “drill down” through the menustructure with every call.vi. The SI shall provide the following helpdesk performance monitoring reportsa. Calls per week, month or other period;b. Numeric and graphical representation of call volume;c. Calls for each interaction tracked by type (calls for information on specificservice, calls for specific enquiries);6.13 SLA MONITORINGi. Service levels agreed with the SI would be monitored by the department on a monthlybasis and payments would be made for each month after subtracting the total penaltiesarising due to non compliance of the SLAii. The SI shall develop an SLA Measurement and Monitoring System (SMMS) for measuringand reporting SLAs. The SI shall provide access to the SMMS to the 3rd party auditor forreviewing the mechanism adopted for measuring the SLAs and also the values achievedagainst each SLA.
  • 133. Karnataka State Police RFP for Selection of State System Integrator 132E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011iii. The SMMS shall be developed in conjunction with the Police IT solutioniv. SI shall ensure that the proposed SMMS address all the SLA measurement requirementsand calculation of applicable penalties as indicated in the RFP.v. All data flowing to the SMMS shall be made directly from the Police IT Solution. TheSMMS shall also be audited along with the Police IT Solution.vi. No manual Data Entry should be performed on the SMMSvii. SMMS should be capable of generating MIS reports to project the SLAs achieved in themonth and also the monthly bill shall be generated through the SMMSviii. It would be the responsibility of the SI to generate appropriate MIS reports both in hardand soft copies to ensure accurate capturing of the work carried out during the month.ix. Payments to be made for each month would be calculated on the basis of the monthlyMIS reports generated from SMMS.6.14 HANDHOLDING SUPPORTThe System Integrator will provide one qualified and trained person per two police stations fora period of 1 year to handhold the staff in the police station and ensure that the staff in thatpolice station / higher offices are able to use POLICE IT ERP application on their own by the endof the handholding period. Handholding support would be required only after the successfulcommissioning of POLICE IT & CAS (center) Integration application and the necessaryinfrastructure and completion of capacity building and change management initiatives inrespective police stations / Higher Offices.The scope of the handholding personnel shall include but not limited to:a) Ensure that computers and other peripherals are in working conditionb) Trouble shoots any local issues related to application, computers, peripherals, LAN, andconnectivityc) Provide assistance to Police Staff on basic computer usage and MS officed) Provide assistance to Police Staff on any POLICE IT Application functional and usageissuese) Escalate any issues to help desk or Point of contacts given if issue is not resolved withina stipulated timef) The handholding support would be provided to 862 police stations across the state.The Personnel will be deployed across state of Karnataka .However KCoPS/KSP reserves theright to change the location as per the needs of project.
  • 134. Karnataka State Police RFP for Selection of State System Integrator 133E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011General Guidelines for Handholding Personnela. The SI shall provide proper initiation and training to the Handholding personnelincluding necessary training on Basic IT, Police IT Application and L0 support.b. The strength of service personals with their qualifications and experience backgroundshall be furnished. Background verification may be carried out by KCoPS / KSP ifnecessary.c. The Handholding Personnel shall not be changed frequently and in case of such change,this shall be done only in consultation with the KCoPS / KSP.d. In Event of Handholding Personnel leaving the project during any time of the project, anequally qualified replacement should be provided before the earlier person leaves theproject and the SI should ensure that the activities at police stations are carried outwithout any delay.e. The SI shall be solely responsible for the Salaries / Minimum wages, Bonus, ProvidentFund, Gratuity, Family pension and contribution of E.S.I, service tax or any otherstatutory obligations towards the personnel including their welfare. The Proof of thesame shall be submitted on request from KCoPS / KSP.f. The work and holiday Schedule of the personnel will completely Karnataka State PoliceGovernment Holiday Rules and Regulations.g. The SI shall completely manage the handholding personnel, their deployment andHuman Resource issues.h. The SI shall be liable for any damage to premises or equipment due to the handholdingPersonnel.i. SI shall replace any handholding personnel, upon request from Karnataka State Policewithin 15 days.j. SI shall ensure proper attendance and reporting from the Handholding personnel andshall maintain a daily activity log for all personnel.k. One in five handholding personnel in adjacent location shall be designated as a teamleader for advanced level support.
  • 135. Karnataka State Police RFP for Selection of State System Integrator 134E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011The minimum qualifications and work experience required for personnel to be deployed by SI isGiven below:a. Graduate in any disciplineb. Three years of experience in Technical Support/Training/Handholdingc. Good knowledge of computer (MS Office, Word, Excel and Power Point, Linux) andd. Networking/LAN/Hardware functionse. Good Communication skill (oral as well as in written)6.15 PROVIDING WARRANTIESa. For any COTS (Commercially of the Shelf) products proposed by bidders for the Police ITintegration, it is necessary for the bidders to obtain authorisation from the respectivesoftware vendors (OEM). Any bids without such authorisation shall be liable fordisqualification. Addressing any performance issues during O&M phase shall be theresponsibility of the successful bidder at no additional cost.b. The SI shall provide warranty or comprehensive on site maintenance and support (AMC)for the entire Police IT systems, supplied under this contract, for the entire contractperiod. The comprehensive AMC would include replacement of all spares and parts, freeof cost during the entire period. The department would not be liable for any type ofrepair or replacement of either a part of the defective system or the entire defectivesystem itself during the entire contract period. The Go-Live date for this project wouldbe the date following the completion of the entire development & deploymentprocesses across all Police Stations, a one month acceptance go-live and subsequently atwo months stabilization period while meeting all the SLA conditions.c. SI shall provide the factory inspection report for quality assurance as per prevailingindustry standards and practices for each type of item. The goods will be accepted onlyafter verifying the factory inspection report by the department.d. The Department will conduct a thorough physical inspection of all the productsdelivered to ensure that they arrive at the sites in good condition and are free fromphysical damage including but not limited to crushed or broken equipments, missingseals, opened packages and incomplete shipments. Department reserves the right toreturn the products to the SI at the expense of the SI. Physical inspection of hardwarewill also include physical checking, unpacking and counting of the delivered equipmentby department staff in presence of the SI representatives. Equipments will only beacceptable when each received item corresponds with the checklist that will beprepared by the SI prior to shipment. Any shortfalls in terms of number of itemsreceived may render the delivered equipments incomplete.
  • 136. Karnataka State Police RFP for Selection of State System Integrator 135E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011e. The SI shall warrant that the Infrastructure installed for the Police IT platform shall haveno defects arising from design or workmanship or any act or omission of the SI. Thewarranty shall remain valid for the entire contract period from the date of go-live of thePolice IT system.f. The SI shall have a back to back arrangement with the OEM for warranties. The validityof this agreement with all OEMs shall continue with the department in the event of anyextreme and unforeseen circumstances, such as the withdrawal of the SI from theproject at any time after implementation, for any reason whatsoever.g. The SI shall replace any parts/components of the IT Infrastructure supplied for theproject, if the components are defective and during the entire warranty period SI shallapply all the latest upgrades/patches/releases for the software after appropriatetesting.h. If during contract period, any equipment has a hardware failure on four or moreoccasions in a period of less than three months or six times in a period of less thantwelve months, it shall be replaced by equivalent or higher-level new equipment by theSI at no cost to KCoPS. However, if the new equipment supplied is priced lower than theprice at which the original item was supplied, the differential cost should be refunded toKCoPS. For any delay in making available the replacement and repaired equipments forinspection, delivery of equipments or for commissioning of the systems or foracceptance tests / checks on per site basis, KCoPS reserves the right to charge apenalty.SI shall track and report observed Mean Time Between Failures (MTBF) forHardware.i. The department shall not pay any additional costs separately for Warranty and theoverall solution cost quoted by the SI shall include the same.j. In case any hard disk drive of any server, SAN, or client machine is replaced duringwarranty / AMC the unserviceable HDD will be property of the department and will notbe returned to SI.k. Warranty should not become void, if department buys, any other supplementalhardware from a third party and installs it within these machines under intimation tothe SI. However, the warranty will not apply to such supplemental hardware itemsinstalled.
  • 137. Karnataka State Police RFP for Selection of State System Integrator 136E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011l. SI shall carry out Preventive Maintenance (PM), including cleaning of interior andexterior, of all hardware and testing for virus, if any, and should maintain proper recordsat each site for such PM. Failure to carry out such PM will be a breach of warranty andthe warranty period will be extended by the period of delay in PM.m. The SI shall provide comprehensive Annual Maintenance Support for the systemsoftware/COTS implemented for System Integration for the entire contract period. Theannual maintenance support shall include addressing issues/errors in the systemsoftware, addressing the bugs, applying the latest upgrades/patches/releases from theOEM after appropriate testing in the staging area.n. The hardware supplied should be accompanied with OEM part number, which should beproperly catalogued and handed over to the Karnataka State Police in hard copy format.o. In case the system designed and suggested does not ensure or support adherence to theSLAs defined in this RFP, the SI has to upgrade/provide the hardware free of cost.p. Any component that is reported to be down on a given date should be either fullyrepaired or replaced by temporary substitute (of equivalent configuration) within thetime frame indicated in the Service Level Agreement (SLA).q. The SI shall provide the AMC to Servers, Network devices and Non-IT devices (Limited toUPS Systems, UPS Batteries, DC Generators, Precision Air Conditioner (PAC), Firedetection and Supretion system, Fire Detection System, Water leakage detectionSystem, 5 CC Camera with 500 GB DVR, Rodant Repelent, Bio-matric and Accesscontroller, Split AC. EB Pannel, MCCB’s, Automatic Power Factor Controller, LCD TVplease refer to Annexure -) of Data Center if the AMC / Warranty gets expired duringcontract period.
  • 138. Karnataka State Police RFP for Selection of State System Integrator 137E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20117. REQUIREMENT ON ADHERENCE TO STANDARDSPolice IT has been developed in the .NET platform of Microsoft. Wherever feasible, theenhancement shall be designed following open standards, to the extent feasible and in line withoverall system requirements set out in this RFP, in order to provide for good inter-operabilitywith multiple platforms and minimize/ avoid any technology or technology provider lock-in.a. Compliance with Industry StandardsIn addition to above, the proposed solution has to be based on and compliant with industrystandards (their latest versions as on date) wherever applicable. This will apply to all theaspects of solution including but not limited to design, development, security, installation, andtesting. There are many standards that are indicated throughout this volume as well assummarized below. However the list below is just for reference and is not to be treated asexhaustive.Portal development W3C specificationsInformation access/transfer protocols SOAP, HTTP/HTTPSInteroperability Web Services, Open standardsPhotograph JPEG (minimum resolution of 640 x 480pixels)Scanned documents TIFF (Resolution of 600 X 600 dpi)Biometric framework BioAPI 2.0 (ISO/IEC 19784-1:2005)specificationFinger print scanning IAFIS specificationsDigital signature RSA standardsDocument encryption PKCS specificationsInformation Security Police IT system to be ISO 27001 certifiedIT Infrastructure management ITIL / EITM specificationsService Managements ISO 20000 specificationsProject Documentation IEEE/ISO specifications for documentationThe SI shall adhere to the standards published by the Department of Information Technology,Government of India.
  • 139. Karnataka State Police RFP for Selection of State System Integrator 138E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20118. SUPPORT TO 3RD PARTY ACCEPTANCE TESTING, AUDIT AND CERTIFICATIONThe primary goal of Acceptance Testing, Audit & Certification is to ensure that the systemmeets requirements, standards, and specifications as set out in this RFP and as needed toachieve the desired outcomes. The basic approach for this will be ensuring that the followingare associated with clear and quantifiable metrics for accountability:1. Functional requirements2. Test cases, Requirements Mapping and traceability matrix3. Infrastructure Compliance Review4. Availability of Services in the defined locations5. Performance and Scalability6. Security / Digital Signatures7. Manageability and Interoperability8. SLA Reporting System9. Project Documentation10. Data Quality ReviewAs part of Acceptance testing, audit and certification, performed through a third party agency,KSP/SPMU shall review all aspects of project development and implementation coveringsoftware, hardware and networking including the processes relating to the design of solutionarchitecture, design of systems and sub-systems, coding, testing, business process description,documentation, version control, change management, security, service oriented architecture,performance in relation to defined requirements, interoperability, scalability, availability andcompliance with all the technical and functional requirements of the RFP and the agreement.Here it is important to mention that there may be two agencies selected by KSP, one for audit &certification of security and control aspect of the system and the other for audit & certificationof overall application s/w.KSP/SPMU will establish appropriate processes for notifying the SI of any deviations fromdefined requirements at the earliest instance after noticing the same to enable the SI to takecorrective action. Such an involvement of the Acceptance Testing & Certification agencies,nominated by KSP, will not, however, absolve the SI of the fundamental responsibility ofdesigning, developing, installing, testing and commissioning the various components of theproject to deliver the services in perfect conformity with the SLAs.Following discusses the acceptance criteria to be adopted for system as mentioned above:
  • 140. Karnataka State Police RFP for Selection of State System Integrator 139E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20111. Functional Requirements ReviewThe system developed/customized by SI shall be reviewed and verified by the agency againstthe Functional Requirements signed-off between KSP and SI. Any gaps, identified as a severe orcritical in nature, shall be addressed by SI immediately prior to Go-live of the system. One of thekey inputs for this testing shall be the traceability matrix to be developed by the SI for system.Apart from Traceability Matrix, agency may develop its own testing plans for validation ofcompliance of system against the defined requirements. The acceptance testing w.r.t. thefunctional requirements shall be performed by both independent third party agency (externalaudit) as well as the select internal department users (i.e. User Acceptance Testing).2. Infrastructure Compliance ReviewThird party agency shall perform the Infrastructure Compliance Review to verify the conformityof the Infrastructure supplied by the SI against the requirements and specifications provided inthe RFP and/or as proposed in the proposal submitted by SI. Compliance review shall notabsolve SI from ensuring that proposed infrastructure meets the SLA requirements.3. Security ReviewThe software developed/customized for system shall be audited by the agency from a security& controls perspective. Such audit shall also include the IT infrastructure and network deployedfor system. Following are the broad activities to be performed by the Agency as part of SecurityReview. The security review shall subject the system for the following activities:a. Audit of Network, Server and Application security mechanismsb. Assessment of authentication mechanism provided in the application/components/ modulesc. Assessment of data encryption mechanisms implemented for the solutiond. Assessment of data access privileges, retention periods and archival mechanismse. Server and Application security features incorporated etc.4. PerformancePerformance is another key requirement for system and agency shall review the performanceof the deployed solution against certain key parameters defined in SLA described in this RFPand/or agreement between KSP and SI. Such parameters include request-response time, work-flow processing time, concurrent sessions supported by the system, Time for recovery fromfailure, Disaster Recovery drill etc. The performance review also includes verification ofscalability provisioned in the system for catering to the requirements of application volumegrowth in future.5. AvailabilityThe system should be designed to remove all single point failures. Appropriate redundancy shallbe built into all the critical components to provide the ability to recover from failures. Theagency shall perform various tests including network, server, security, DC/DR fail-over tests to
  • 141. Karnataka State Police RFP for Selection of State System Integrator 140E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011verify the availability of the services in case of component/location failures. The agency shallalso verify the availability of services to all the users in the defined locations.6. Manageability ReviewThe agency shall verify the manageability of the system and its supporting infrastructuredeployed using the Enterprise Management System (EMS) proposed by the SI. Themanageability requirements such as remote monitoring, administration, configuration,inventory management, fault identification etc. shall have to be tested out.7. SLA Reporting SystemSI shall design, implement/customize the Enterprise Management System (EMS) and shalldevelop any additional tools required to monitor the performance indicators listed under SLAprescribed in this RFP. The Acceptance Testing & Certification agency shall verify the accuracyand completeness of the information captured by the SLA monitoring system implemented bythe SI and shall certify the same. The EMS deployed for system, based on SLAs, shall beconfigured to calculate the monthly payout by Government of Karnataka to SI.8. Project DocumentationThe Agency shall review the project documents developed by SI including requirements, design,source code, installation, training and administration manuals, version control etc. Anyissues/gaps identified by the Agency, in any of the above areas, shall be addressed to thecomplete satisfaction of KSP.9. Data QualityThe Agency shall perform the Data Quality Assessment for the Data digitized/ migrated by SI tothe system. The errors/gaps identified during the Data Quality Assessment shall be addressedby SI before moving the data into production environment, which is a key mile stone for Go-liveof the solution.10. The Audit and Testing process of the Police IT, CCAS(Center and State) Integrationa. Third Party Audit shall include monitoring the performance of the System Integrationwith a view to ensuring desired Quality of Service (QoS) by the SI as defined in therespective SLA’s, signed between the department, and SI . The 3rd party audit will beinitiated from the stage when the first sets of documents are delivered by the SI andwould conclude after go-live. The 3rd party review will focus on the following –i. Deliverable Audit – This audit will focus on reviewing the deliverables. Thereview will focus on comparingThe completeness of the deliverablesThe compliance of the deliverables to best practices and globalstandards.
  • 142. Karnataka State Police RFP for Selection of State System Integrator 141E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011ii. Process Audit – This audit will focus on checking the processes being followedwhile preparing the deliverables. The processes will be evaluated against thestandards specified by the SI.iii. Implementation Audit – Implementation audit will focus on reviewing theimplemented system. It will verify the performance of the system, functionalcompliance, security compliance and adherence to SLA.iv. The Department would perform a detailed acceptance testing over theapplication deployed in the Data Centre from all locations of the department,from where the system is expected to be accessed along with a test from theweb portal. These testings would be performed once with the sample data andonce after the data migration has been performed.v. Acceptance criteria for the System Integration Project would be laid down by thedepartment after reviewing the SRS provided by the SI. The acceptance criteriawould be provided to the SI before the development commences. Theapplications would be tested by the Department or any third party identified bythe department with respect to the parameters laid down by the KCoPS and TPAusing the clauses & requirements specified in this RFP.vi. User Acceptance Testing shall be conducted at the department premises.vii. SI shall provide and ensure all necessary support to the department or to anythird party conducting the Acceptance Testing including sharing necessaryproject documentation, source code, and systems designed & developed, testingstrategy, test cases developed for the project, test results etc. The SI would berequired to facilitate this process and it would be incumbent upon the SI to meetall the criteria.viii. Acceptance testing will focus on testing the system for accesses by citizens usingInternet as a medium and by Police Officers through Police offices as a medium.The interaction between Police IT application system and external entities willalso be tested as part of the acceptance testing. The testing will be conducted bythe department users and external agency users by simulating various real-timescenarios.ix. The department will undertake an exercise of Testing, Acceptance and Approvalof the System Integration through a third party, as soon as the SI declares thesystem ready for this purpose before ‘Go-Live’. SI shall coordinate with thedepartment and/or the nominated agency for performing the acceptance testingand certification. During the testing process the department will only play therole of observer and facilitator, while the SI will be responsible for ensuring thatthe 3rd party audit is successfully concluded and appropriate approval isreceived from the 3rd party auditor well in advance, so that there is no delay inthe delivery of milestones.
  • 143. Karnataka State Police RFP for Selection of State System Integrator 142E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 201111. Supporting Hardware Acceptance Testing & Certification:i. The quality of hardware procured under the contract will be verified byperforming burn test. The department would use the hardware devices procuredunder this contract for a period of one month, after preparatory go-live isinitiated, before giving it an acceptance.ii. A 3rd party auditor would be involved to verify the configuration of the systemand ascertain whether it meets all known standards mentioned in this RFP. Theauditor will also verify the warranty related documents.
  • 144. Karnataka State Police RFP for Selection of State System Integrator 143E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20119. ROLLOUT PLANThe implementation of the final version of the Police IT system, across locations, shall be splitinto Pilot and Rollout stages.The following four entities have been identified for pilot implementation:Pilot:a. All commissnorates.b. Udupi District.c. Mandya District.d. Gulbarga DistrictRollout at other districts would be done in a separate single phase. The list of districts coveredunder single phase of rollout is provided below –Rollout:o The following districts–Bangalore(Rural)RamanagaraChickballapuraBidarTumkurDharwadGadagHaveriBijapurBagalakoteHubliKoppalDavanagereChickmagalur
  • 145. Karnataka State Police RFP for Selection of State System Integrator 144E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011MangaloreHassanYadgirBellaryRaichurKolarChamarajanagarMadikeriShimogaChitradurgaMysore
  • 146. Karnataka State Police RFP for Selection of State System Integrator 145E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 201110. BUSINESS MODELThe idea of a business model within the context of Police IT System relates to addressing thedevelopment and maintenance costs and the capacity building that needs to be simultaneouslycarried out. The main objective of the business model is to minimize the risk for both theDepartment and the System Integrator.This model rests on the premises that while the significant component of the Police ITinfrastructure (including Hardware and Software) and training program is created by theSystem Integrator, it takes care of the maintenance of the entire infrastructure, including thecomponent created by it and the existing component, for a specified time. While thegovernment retains the overall ownership of the infrastructure and control of the process, theSystem Integrator manages the infrastructure and facilitates the process by providing thenecessary technology infrastructure complete with application software, servers, security &payment gateways and also creates training modules, conducts user training and provideshelpdesk support.The broad sets of responsibilities expected from the System Integrator are:• Enhancement and deployment of Police IT system;• Rollout of the final version of the Police IT system across all locations;• Providing IT infrastructure for the Police IT system and its maintenance includingdisaster recovery;• Providing internal networking across all locations of the State, where the PoliceStations and higher offices are located;• Data digitisation of the data to make Police IT System operational;• User Acceptance tests (UAT) with validated scripts from Department;• Operation and Maintenance of the Police IT system ;• User training for government users and other stakeholders;• System administration/Operations training to the select employees ofPoliceDepartment ;• Helpdesk services/Help desk support.The System Integrator has to ensure the migration/conversion of all the necessary/requisitedata to make the Police IT system operational. Prior to Go-Live of the system, the departmentshall conduct 3rd party IT performance and security audit.The System Integrator shall deploy all required hardware necessary for the implementation ofthe Police IT System.The System Integrator has to provide a System Administrator(s) who will be directly monitoredby the Police Department PMO.
  • 147. Karnataka State Police RFP for Selection of State System Integrator 146E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011The System Integrator shall be completely responsible for imparting Police IT system training toall Police officers and other departmental users. The System Integrator shall provide Helpdesksupport, online support, and online training module and Handholding activities for Policedepartments. The Government shall have strategic control / ownership over all the assetsdeployed for the Police IT System like hardware, system software including database, data andapplication software with corresponding components.
  • 148. Karnataka State Police RFP for Selection of State System Integrator 147E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Development/Customization( 24 Weeks)Integration, Deployment &Stabilization(28 Weeks)Maintenance(2 years)Application Support &MaintenanceInfrastructure MaintenanceUser Profiles and AccountManagementIT Infrastructure AssetManagementInformation Security ServicesProvision, deployment andsupervision of personnelSupply of consumablesSetting up and providemanpower for departmenthelpdeskSLA Monitoring & ReportingChange Control Notes(CCN)Functional & Non-FunctionalUser Acceptance Testing ofApplication SystemHardware AcceptanceTesting & CertificationData MigrationTransition Management &pre-go-live O&M support.Provide Training on the newPolice IT Applications to thedepartment UsersExecution of pilot at PoliceStations and Higher Offices& integration with externalentities.Third Party Audit & UAT andincorporation of theirrecommendations.Rollout across all districtsand police stations comingunder them, within the stateof Karnataka.System Requirement StudySolution DesignSoftware Development /Customization /ConfigurationSoftware TestingDocumentationData DigitizationProcurement of additionalInfrastructure componentsat Data Center and BusinessContinuity / DisasterRecoveryProcurement & Deploymentof additional Hardware atDepartment OfficeCapEx OpEx
  • 149. Karnataka State Police RFP for Selection of State System Integrator 148E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011The payments would be made on a CAPEX – OPEX model, wherein all the capital expenditure,incurred by the SI on procurement and deployment of hardware, system software andapplication software for existing DC, DR, Police Stations and Higher Offices as well as the costincurred in providing O&M support before go-live, would be paid as per the payment scheduleon completion of milestones before the initiation of go-live. Operational expenditurescomprising of comprehensive AMCs, manpower, consumables, Change Control Note (CCN),warranty & support, would be paid on a quarterly basis. Within the OPEX the manpowerdeployed for facility management, CCN and consumable costs would be paid as per actual levelof utilization. The cost for undertaking CCN would be calculated by multiplying the effortmutually agreed between the department and the SI with the man month rate quoted by the SIin the commercial proposal.
  • 150. Karnataka State Police RFP for Selection of State System Integrator 149E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 201111. TEAM STRUCTURE AND COMPOSITIONThis section provides the details of minimum team requirements including its structure andcomposition during the entire project duration. The team to be deployed should be divided intofour sections, namely,a. Project management team.b. Development and Implementation team.c. Facilities & Infrastructure team.Team Structure & HierarchyThe project shall be headed by the engagement / project manager, who would be responsiblefor the overall execution and implementation of the project. The development team, theoperations team, the training team and the change managers would directly report to theengagement / project manager.The development and implementation team would be lead by the software development teamleader, who would be assisted by the –a. Module lead of the development teamb. IT Infrastructure Specialistc. SQA Lead
  • 151. Karnataka State Police RFP for Selection of State System Integrator 150E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011d. Business Analystse. Information Security SpecialistsThe module lead of the development team would be responsible for leading the developerswho would be working on individual modules of the application software. Similarly the SQAlead would be responsible for leading the testing & quality assurance team. The quantity ofresources scheduled for deployment would vary based upon the effort estimated by the bidder.Development and implementation work cannot be outsourced and the team deployed for thisactivity should be on the payrolls of the SI. Further it would be the responsibility of the SI to getapprovals on the profile of the development team members from the department prior to theirdeployment in the project.The facilities & infrastructure management team would be led by the manager (operations) andwould consist of two project coordinators, who would be reporting to the manager(operations). One project coordinator would be responsible for the management of the datacentre and disaster recovery site and its maintenance. He would be responsible for leading thefollowing team –a. Physical infrastructure specialistb. System administratorc. Network Administratord. Database administratore. Service helpdeskThe second project coordinator would be responsible for managing the district Police Stationsand would be managing the entire team of district facility managers. The entire operationalteam placed at the head office should be in place before the pilot phase commences, while thedistrict wise facility management team should be in place only once the Police IT rolloutcommences for that district.Apart from the development team and the operations team, the following resources wouldadditionally be part of the team and would be reporting to the engagement / project manager –a. Change Managerb. Training ManagerHere it should be noted that the cost of the engagement manager, , the entire Development &deployment team and the Change Manager has to be billed under the application software and
  • 152. Karnataka State Police RFP for Selection of State System Integrator 151E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011web portal development cost. While the cost of the operations and management team wouldbe charged under the operational expenditure on a quarterly basis.The detailed qualifications required for each resource is mentioned in the following table –Resource Role Qualification Period ofEngagementProject /EngagementManagerThe engagement /project manager wouldbe the main interlocutorbetween the departmentand the SI. He would bethe person to whom theentire team of the SIinvolved in designing,development, rollout andmaintenance of theproject would bereporting.a. The person suggested shouldhave a minimum technicalqualification like BE / BTECH /MCA/MBA/Msc or equivalentShould have had an overallexperience of 10 years workingin projects related toimplementation of IT with anexperience of 5 years or morein exclusively executing at least2 projects of similar natureb. Within the overall experience, 2years or more should be whileworking in Governmentprojects;Period ofContractSoftwareDevelopment teamleadThe SoftwareDevelopment teamleader would beresponsible for managingthe activities leading tothe development ofsoftware. This wouldinclude software &hardware designing,development, testing,deployment and rollout.The resource would bereporting to theengagement / projectmanager.a. The person/s suggested shouldhave a minimum educationalqualification, of Bsc/BE / BTECHin Computer Science or relateddisciplines or MCA;b. Should have had an overallexperience of 10 years insoftware development andcustomization out of which past3 years should be as working inlead roles exclusively for atleast 1 software developmentproject of similar nature*,leading a teamc. Within the overall experience,at least 5 years should havebeen spent working in softwaredevelopment / implementationproject, which should includehands on experience insoftware designing, codewriting and customization.Period ofContract
  • 153. Karnataka State Police RFP for Selection of State System Integrator 152E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Module Lead Would be responsiblefor managing thedevelopment work of theindividual modules of theapplication software; andwould be reporting tothe softwaredevelopment team lead.a. The person/s suggested shouldhave a minimum educationalqualification, of Bsc/BE / BTECHin Computer Science or relateddisciplines or MCA;b. Should have had an overallexperience of 5 years insoftware development andcustomization out of which past1 years should be as working inlead roles exclusively for atleast 1 software developmentproject of similar nature*, in ateam of more than 20members;Six monthspost go-liveandwhenever achange isrequested.Developers They would beresponsible fordeveloping the sourcecode or performing thecustomization of theapplication softwareproposed.a. Person/s suggested shouldhave a minimum educationalqualification, of Bsc/BE / BTECHor MCA;b. Resource should have had anoverall experience of 2 years insoftware development andcustomization.Six monthspost go-liveandwhenever achange isrequested.IT InfrastructureSpecialistThe IT infrastructurespecialist will beresponsible for hardwareand software sizing,including planning forlicense requirements aswell as providing 3rdlineof support forescalations. The personsuggested would beresponsible for versionand change control,capacity planning andconfigurationmanagement. Theindividual would beresponsible for decidingthe choice of hardwarebased upon performancerequirements by aligningwith the developmentteam’s requirements.a. The person/s suggested shouldhave a minimum educationalqualification of Bsc/BE / BTECHin Computer Science or relateddisciplines or MCA;b. The resource should have anoverall experience of 7 years orabove in the field ofInformation Technology relatedproject implementation, ofwhich, exclusively, at least thelast 2 years should have beenspent while working as ITInfrastructure Specialist for atleast one similar project* eitherin 1stline or 2ndline or 3rdline;c. Should have a relivantcertification in InfrastructureManagementSix monthspost go-liveandwhenever achange isrequested
  • 154. Karnataka State Police RFP for Selection of State System Integrator 153E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Would be reporting tothe softwaredevelopment team lead.InformationSecurity specialistThe Information Securityspecialist will beresponsible foridentifying andimplementing, bytutoring the coders &testers, all the bestpractices for ensuringinformation securityduring designing,development, testing andimplementation. Thespecialist would beresponsible for ensuringthat the product,including all aspects of itsIT systems such ashardware, software,networks, data, etc,conforms to ISO 27001standards. He will beresponsible forgenerating policy andassist on end to endnetwork and operationalsecurity systems. He /She would be reportingto the softwaredevelopment team lead.a. The person/s suggested shouldhave a minimum educationalqualification of BSc/ BE /BTECH/Msc in ComputerScience or related disciplinesMCA;b. He / She should have an overallexperience of 5 years or abovein the field of InformationTechnology related projectimplementation within whichthe last 2 years should havebeen spent while working asInformation Security Specialistfor exclusively, at least onesimilar project*wherein theresource would have beensolely responsible for securityplanning and design.Six monthspost go-liveandwhenever achange isrequestedSQA Lead The SQA Leader wouldbe responsible formanaging the testingteam. The resourcewould be responsible forensuring the quality ofthe product byidentifying all test casescenarios and testing theproduct accordingly. He /She would be reportingto the softwaredevelopment team lead.a. The person/s suggested shouldhave a minimum educationalqualification of Bsc/ BE /BTECH/Msc in ComputerScience or related disciplines orMCA;b. The resource should have anoverall experience of 5 years orabove in software testing andquality assurance processeswith the past 2 years spentworking, exclusively, in leadroles for software qualitySix monthspost go-liveandwhenever achange isrequested.
  • 155. Karnataka State Police RFP for Selection of State System Integrator 154E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011assurance projects whileleading a teamc. Within the overall experience,2 years experience in testingapplication software systemsusing automated and manualtesting, with at least 2 projectsto show case;Testers / QA The Resource would beresponsible for testingindividual software /hardware artefacts anddocuments. The testershould be capable of unittesting, integrationtesting, load testing, etc.He / She would beresponsible for preparingtest cases, executing testcases and reporting theobservations. He / Shewould be responsible forboth manual andautomated testing.a. The person/s suggested shouldhave a minimum educationalqualification of Bsc/BE /BTECH/Msc or MCA;a. He / She should have an overallexperience of 2 years or abovein software testing and qualityassurance processes;b. Experience in using automatedtesting tools.Six monthspost go-liveandwhenever achange isrequested.Business Analysts The Business Analystswould be the interactionpoint for the codingteam. He / She would beresponsible forinterpreting thefunctional requirementsof the product andputting it in the form of atechnical document. He /She would be reportingto the softwaredevelopment team lead.a. The person/s suggested shouldhave a minimum educationalqualification of an MCA or anMBA;b. He / She should have an overallexperience of 5 years or abovein the field of IT & ICT projectimplementation within which atleast the last 2 years exclusivelyshould have been spent inperforming requirementsanalysis for GovernmentProjects .Six monthspost go-liveandwhenever achange isrequested.Technical Writers He / She would beresponsible for writingtechnical documentsrequired under thisproject by documentingthe business processes ofthe department anda. The person/s suggested shouldhave a minimum educationalqualification of Bsc/ BE /BTECH/Msc or MCA;b. He / She should have an overallexperience of 2 years or abovein technical writing;Six monthspost go-liveandwhenever achange isrequested.
  • 156. Karnataka State Police RFP for Selection of State System Integrator 155E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011other technical detailsrelated to the project.c. Good analytical and writingabilities;Manager(Operations)The Manager(Operations) would beresponsible for managingthe operations teamduring the post go-liveperiod. He / She wouldbe responsible forrunning the proposedsystem at operationallyoptimal level, SLAmanagement &reporting, Controlling &Managing changes, etc.He / She would bereporting to theengagement / projectmanager.a. The person/s suggested shouldhave a minimum technicaleducational qualification likeBSc/ BE / BTECH / MCA/MBA;b. He / She should have an overallexperience of more than 5years or above in maintenanceand operations of IT projectswith at least 2 years spent,exclusively, while working in amanagerial role in themaintenance phase of at leastone project of similar nature. *From Pilottill the endof thecontract.ProjectCoordinatorsTwo Project Coordinatorsare proposed formanaging the facilitymanagement team atdistricts and the datacentre, DR sites atBangalore. They wouldbe supporting andreporting to the Manager(Operations).a. The person/s suggested shouldhave a minimum educationalqualification of an BSc/BE /BTECH / MCA /MSc orequivalent;b. He / She should have an overallexperience of more than 5years or above in maintenanceand operations of IT projects,with at least 2 years exclusivelyspent working in themaintenance phase of at least 2projects of similar nature. *From Pilottill the endof thecontract.SystemAdministratorSystem Administratorsare proposed formanaging the IT systemsof the Police ITApplication includingthose kept at the datacentre, DR site, andPolice Stations andHigher offices across thestate. He would monitorthe health of the systemsusing EMS and othera. The person/s suggested shouldhave a minimum educationalqualification of a technicaldegree / diploma like BE /BTECH / MCA /MSc IT orequivalent along with acertification from OEM;b. He / She should have an overallexperience of more than 5years or above in systemadministrators’ role;c. He / She should have aFrom Pilottill the endof thecontract.
  • 157. Karnataka State Police RFP for Selection of State System Integrator 156E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011related tools and wouldalso take steps to ensureoptimum performance ofall the systems. Theywould be reporting tothe Manager(Operations).Professional Certification fromthe OEM of the proposedtechnology.PhysicalinfrastructurespecialistThe Physicalinfrastructure specialistwill be responsible formanaging the physicalinfrastructure such aselectrical systems, UPS &Power Backup, airconditioning, fire alarmsystem, access controlsystem, etc at datacentre. He / She wouldbe reporting to theManager (Operations).a. The person/s suggested shouldhave a minimum educationalqualification of engineeringdegree or engineering diplomapreferably in electricalbackground;b. He / She should have an overallexperience of 6 years or abovein the relevant fields, out ofwhich 4 years or above shouldhave been spent working in ITprojects;From Pilottill the endof thecontract.DatabaseAdministratorsDatabase Administratorsare proposed formanaging the databasesof the proposed Police ITapplication systemincluding those kept atthe data centre, and DRsite. He / She would bealso responsible for databackup, database finetuning, onlinesynchronization of thedatabase instances keptat DC and DR, etc. He /She would be reportingto the Manager(Operations).a. The person/s suggested shouldhave a minimum educationalqualification of a technicaldegree / diploma like BSc IT/ BE/ BTECH / MCA /MSc IT orequivalent along with acertification from OEM;b. He / She should have an overallexperience of more than 5years or above in databaseadministrators’ role in at least 3projects;c. He / She should have aprofessional certification fromthe OEM of the proposedtechnology.From Pilottill the endof thecontract.Helpdesk Operators They would beresponsible for manningthe service helpdesk andcapturing issues andescalating them forresolution. They wouldalso help the requestor ina. Should have at least aBachelor’s Degree orequivalent;b. Should have at least 2 years ofexperience in a similarenvironment;c. Fluency in English and KannadaFrom Pilottill the endof thecontract.
  • 158. Karnataka State Police RFP for Selection of State System Integrator 157E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011using the variousfeatures of theapplication.(Speaking, reading and writing);d. Prior experience of at least 1year working in Help Desk onand inbound calls, answeringqueries;e. Knowledge and priorexperience in working onspecific computing applicationsproposed for Help Desk.Hardware Engineers They would beresponsible foraddressing any technicalissues, includinghardware and softwareissues, at the district andtaluka Police offices aswell as at other offices ofthe department.a. Should haveBSc/B.Tech/BE/MCA/MSc IT inComputer Science or relateddisciplines;b. At least 2 years of experienceas a Hardware MaintenanceEngineer in similarenvironment;c. OEM Certified.From Pilottill the endof thecontract.Theplacementswould bedone districtwise as perthe rollout.Training Manager Training Managers wouldbe responsible forcreating training plan andensuring its approval andexecution. He / Shewould be reporting tothe Engagement / ProjectManager.a. The person/s suggested shouldhave a minimum educationalqualification of a post graduatedegree like BSc/BE/MCA / MSc;b. He / She should have an overallexperience of more than 5years or above in training andIT industry with an exclusiveexperience of more than 3years or above in conductingtraining or in teaching topicsrelated to InformationTechnology.One yearpost go-liveandwhenever achange isrequested.Change Manager Change Managers wouldbe responsible forstudying the department,identifying the changerequirements andcreating change plan andensuring its approval andexecution. He / Shewould be responsible forcoaching, mentoring andtraining thedepartment’s leadershipa. The person/s suggested shouldhave a minimum educationalqualification of MBA.b. He / She should have an overallexperience of more than 6years or above with anexclusive experience of morethan 3 years or above, inconducting OrganizationChange Management & HumanResource Management;c. Excellent communication skillsOne yearpost go-live.
  • 159. Karnataka State Police RFP for Selection of State System Integrator 158E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011in change management.He / She would bereporting to theEngagement / ProjectManager.and report writing skills;d. Fluency in speaking Kannada &English.Resource deployment & Role definition plan* A project would be considered as a work of similar nature, if it involved automation of theadministrative functions of Government & its agencies. The software thus developed or deployedshould either have a named user base of more than 1000 or more than 2000 unique transactionsshould be performed per day within the system.
  • 160. Karnataka State Police RFP for Selection of State System Integrator 159E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 201112. EXIT MANAGEMENT & TRANSITION AT THE END OF THE CONTRACT PERIODSI shall start the exit management and transition at least three months before the expiry of theContract. SI shall provide the State with a recommended exit management plan detailing thetransfer process that can be used by the State to ensure continuing provision of servicesthroughout the transfer process and beyond.SI shall ensure successful knowledge transfer to ensure that the knowledge about the entireInformation Technology System including but not limited to the applications, the design andoperational characteristics of these systems are transferred to the State Project Team.
  • 161. Karnataka State Police RFP for Selection of State System Integrator 160E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011ANNEXURE-A (POLICE IT GAP)CAS Service as per RFP Service Description Police IT ServiceCitizens Portal Service Allow user (citizens) to access Citizens’ Services portal viathe internetNot AvailableCitizens Portal Service Allow users (citizens/petitioners) to search for theirrequest on the basis of Service Request number orpetitioner details.Not AvailableCitizens Portal Service Display petition/service request details and status on thescreen based on the user searchNot AvailableCitizens Portal Service Allow users to save the status as a PDF file and/or print thestatusNot AvailableCitizens Portal Service Allow the users to provide comments and feedback ononline servicesNot AvailableCitizens Portal Service System should allow the usera. To download all applicable forms as e-forms and submitthe same System should provide the user to downloadforms for following services through the online portal1.Complaint Registration2. Tenant Verification3. Servant Verification4. Permission Request for Processions and Rallies5. Application for Character Certificate Submit e-formonce the user has connectivityNot AvailableCitizens Portal Service System should provide the user with an Online Help facility1. Frequently Asked Questions on workflow of applications2. User Manual on procedures to avail police services3. Relevant police documents (library)4. Address / contact nos. of police officesNot Available
  • 162. Karnataka State Police RFP for Selection of State System Integrator 161E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Citizens Portal Service System should provide the user with the followingTransaction Services through the online portal1. Complaint Registration2. Tenant Verification3. Servant Verification4. Permission Request for Processions and Rallies5. Passport Verification Status6. Arm License Verification Status7. Application for Character CertificateSystem should provide the user with the followingrepresentative Information Services through the onlineportal1. Missing Persons Listing (with Photographs)2. Proclaimed Offenders Listing3. Stolen/ Recovered Vehicles Listing4. Unidentified Dead bodies (with photographs) Listing5. Abandoned / Unclaimed/recovered Properties Listing6. Most Wanted Criminals Listing (with photographs)Not AvailableCitizens Portal Service System should allow the user to input the following detailsfor complaint registration on the online portal (at least 2should be mandatory)1. Mobile Phone Number2. Address3. Identifications3.1 Ration Card Number3.2 Passport Number3.3 Bank Account Number3.4 Voter ID Card Number3.5 PAN NumberNot Available
  • 163. Karnataka State Police RFP for Selection of State System Integrator 162E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20113.6 Unique ID Number3.7 Electricity Bill Number3.8 Landline Telephone Number3.9 Email IDCitizens Portal Service System should allow the user to view the time taken toprocess the service request (to monitor service deliverytime)(Technically: system should keep a log of the start time ofthe registration of the complaint / general servicerequest till such time that the status of the application isclosed; system should display the user at the end of theservice fulfillment, the total time taken to complete theservice delivery)Not AvailableCitizens Portal Service System should provide an acknowledgement to thecomplainant (once the application has been submittedonline) through1. Mobile Phone (SMS)2. Email3. On ScreenNot AvailableCitizens Portal Service System should generate a complaint reference number forretrieval of complaint status information (such as the useof CAPTCHA feature)Not AvailableCitizens Portal Service 1. System should allow the user to select their relevant (asper jurisdiction) police station from a list (in case the PS isknown)2. System should forward the complaint to the relevant PSor appropriate authority based on address of thecomplainant (in case the PS is not known)Not AvailableCitizens Portal Service System should allow the user to lodge an anonymousinformation (in case the user does not want to disclosepersonal details)1. User should be able to select from TipNot AvailableCitizens Portal Service System should be able to record the IP address of user Not Available
  • 164. Karnataka State Police RFP for Selection of State System Integrator 163E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Citizens Portal Service System should allow the user to submit C-form to registerforeigners1. Provide for notices to foreigners (leave India notices)2. Alerts to Interpol3. Overstay checks and alerts4. Alerts to immigration database (interface once created)Not AvailableCitizens Portal Service Should allow user (citizens) to view menu of servicesavailableNot AvailableCitizens Portal Service Should allow automatic carbon copying of generatedreports on services to stakeholders.Not AvailableCitizens Portal Service This page on the site should carry warning to the user"User will be liable to be prosecuted for maliciouscomplaint or content in accordance with the law in force"Not AvailablePetition ManagementserviceAllow the user (police staff) to capture the general servicepetitions of the citizens based on their request. Thegeneral service petitions can be any of the following: NoObjection Certificates, Lost cell phone certificate,permissions for procession, permission for mikes, etc.Not AvailablePetition ManagementserviceAllow uploading of any relevant documents such asscanned documents/imagesNot AvailablePetition ManagementservicePresent different templates/forms for different kinds ofpetitionsNot AvailablePetition ManagementserviceAllow the user to assign the petition to police personnelfor preliminary enquiryNot AvailablePetition ManagementserviceAllow the user to record notes/remarks to the petition. AvailablePetition ManagementserviceAllow the user to search the existing repository of previouscases/petitions before responding to the petitionerAvailablePetition ManagementserviceAllow for approval by the concerned officer before issuingthe certificate.Not AvailablePetition ManagementserviceProvide the user to entrust/re-entrust the petition andclose the petitionAvailablePetition ManagementserviceAllow the user to generate the certificate or report orpermission or the response to the petitionerAvailable
  • 165. Karnataka State Police RFP for Selection of State System Integrator 164E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Petition ManagementserviceAllow the user to link / de-link petitions Not AvailablePetition ManagementserviceAllow the user to merge petitions in case of duplicatepetitionsAvailablePetition ManagementserviceProvide the reports and search capabilities on thepetitionsAvailablePetition ManagementserviceSystem should allow the user to search for cases and / orcase details registered in other police stations of samestate and other states based on access rightsNot AvailablePetition ManagementserviceSystem should allow the user to view the antecedents ofthe person belonging to other states (in case a verificationreport has been prepared for a stranger)Not AvailablePetition ManagementserviceSystem should forward a request for verification of astranger (in case the permanent and present address aredifferent) to the relevant police station(be it in a different state)Not AvailablePetition ManagementserviceSystem should allow the user to receive online servicerequest applications from other agencies (such as RPO)Not AvailablePetition ManagementserviceSystem should dispatch the response of a petition / servicerequest via1. Email and/or2. Post3. SMSAnd update the status of the application in the systemNot AvailablePetition ManagementserviceSystem should generate an alert if no action is taken on apetition within 24 hrs (for complaint and FIR) and 7 daysfor general verifications, and sent to higher officers.If 24 hrs / 7 days time limit has been breached a non-compliance report should be generated automatically toall higher officesNot AvailablePetition ManagementserviceSystem should allow mutilple agencies to carry outverification concurrently such as passport verification byPS and by CID / district police office should be concurrentNot AvailablePetition ManagementserviceSystem should allow to capture request for Foreigner- Registration Certificate- Registration PermitNot Available
  • 166. Karnataka State Police RFP for Selection of State System Integrator 165E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Petition ManagementserviceSystem should allow user to generate RC & RP Not AvailablePetition ManagementserviceShould allow the user to view timeline within which toresolve the issue (process step)Not AvailablePetition ManagementserviceThis page on the site should carry warning to the user he isliable to be prosecuted for malicious complaint or contentin accordance with the law in force.Not AvailableUnclaimed/AbandonProperty RegisterServiceAllow the user to capture the unclaimed/abandonedproperty details.AvailableUnclaimed/AbandonProperty RegisterServiceAllow uploading of any relevant documents such asscanned documents/imagesNot AvailableUnclaimed/AbandonProperty RegisterServicePresent different templates/forms for different kinds ofproperty (vehicles, cultural, fire arms, cell phones etc.,)AvailableUnclaimed/AbandonProperty RegisterServiceAllow user to search the lost/stolen property in differentcase or different police station within the repositoryNot AvailableUnclaimed/AbandonProperty RegisterServiceIn case a match is found the system should link theunclaimed/abandoned property with the caseNot AvailableUnclaimed/AbandonProperty RegisterServiceIn case if the property wasn’t claimed for more than 6months then the system should prompt & record theauction details after requisite approvalsNot AvailableUnclaimed/AbandonProperty RegisterServiceProvide the reports and search capabilities on theunclaimed/abandon propertyAvailableUnclaimed/AbandonProperty RegisterServiceSystem should generate an alert for the concerned IO ifthe property seized is already involved in a crimeNot AvailableUnclaimed/AbandonProperty RegisterServiceSystem should allow the user to search for stolen /abandoned property (based on access rights)Not AvailableUnclaimed/AbandonProperty RegisterThis page on the site should carry warning to the user thathe is liable to be prosecuted for false claim of stolen orNot Available
  • 167. Karnataka State Police RFP for Selection of State System Integrator 166E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Service unclaimed properties in accordance with the law in force.Unclaimed/AbandonProperty RegisterServiceShould allow the user to view the details of the saleproceeds deposited in Govt treasury once the property isauctioned off after requisite approvals(SHO and higher officers)Not AvailableComplaint and FIRManagement ServiceProvide the user to log the complaint details. Thecomplaints could be of different nature (Cognizable andNon-Cognizable; Criminal Incident, Missing Person, StolenProperty, Deserter etc.,)AvailableComplaint and FIRManagement ServiceAllow uploading of any relevant documents such asscanned documents/imagesAvailableComplaint and FIRManagement ServicePresent different templates/forms for different kinds ofcomplaintsAvailableComplaint and FIRManagement ServiceAllow the user to assign the complaint to police personnelfor preliminary enquiryAvailableComplaint and FIRManagement ServiceAllow the user to record notes/remarks on the complaint AvailableComplaint and FIRManagement ServiceAllow the user to search the existing repository of previouscomplaints before acting on the complaintAvailableComplaint and FIRManagement ServiceAllow for approval by the concerned officer before issuingthe FIR/NCR.Not AvailableComplaint and FIRManagement ServiceProvide the police personal to create the FIR/NCR (NonCognizable report)/complaint report (for other cases) or areport for juvenile case.Not AvailableComplaint and FIRManagement ServiceAllow the user to transfer an FIR falling in otherjurisdictionAvailableComplaint and FIRManagement ServiceFacilitate the closing of a complaint for those complaintswhich do not proceed for investigationAvailableComplaint and FIRManagement ServiceAllow the user to link / de-link complaints Not AvailableComplaint and FIRManagement ServiceAllow the user to merge complaints in case of duplicatecomplaintsNot AvailableComplaint and FIRManagement ServiceThe complaints can also be registered through the PCR CallInterface and Management ServiceNot Available
  • 168. Karnataka State Police RFP for Selection of State System Integrator 167E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Complaint and FIRManagement ServicePresent the station writer a dashboard with the reportsummary table consists of new cases, court disposal, casespending arrest.Not AvailableComplaint and FIRManagement ServiceProvide the reports and search capabilities on thecomplaints registered.AvailableComplaint and FIRManagement ServiceSystem should also allow the user to view crime andcriminal data (as per the state specified formats)AvailableComplaint and FIRManagement ServiceSystem should display the name of the police station /higher office where the compliant was originally registeredAvailableComplaint and FIRManagement ServiceSystem should allow the user to edit the Act and Sectionfor a registered FIR (an alert should be sent to higheroffice and judiciary) (only with alteration memo /amended FIR)Not AvailableComplaint and FIRManagement ServiceSystem should allow the user to link Unidentified DeadBodies with Missing PersonsNot AvailableComplaint and FIRManagement ServiceSystem should allow user to view GIS map of crimelocation(as soon as case is registered, with details ofadditional crimes committed in same area)Not AvailableComplaint and FIRManagement ServiceSystem should provide for automatic dispatch ofnotifications to Airports & Seaports (ports of entry andexit) on criminal movementsNot AvailableComplaint and FIRManagement ServiceSystem should allow the user to capture1. Signature of the complainant (using a digital pen orpaper scanner)2. Thumb impression of the complainant (using a paperscanner)3. Signature of the approving authority (using digital penand paper scanner)Not AvailableComplaint and FIRManagement ServiceSystem should allow the user to send copies of the FIR to adistribution list through emailNot AvailableComplaint and FIRManagement ServiceSystem should allow the user to create and forwardspecial reports to DIG / IG Range, CID and DGP (in cases ofheinous crime)Not AvailableComplaint and FIRManagement ServiceSystem should allow the user to link FIRs withMLCs/Missing Persons/Unnatural Deaths (since they canbe converted into FIRs)Not Available
  • 169. Karnataka State Police RFP for Selection of State System Integrator 168E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Complaint and FIRManagement ServiceSystem should provide the following local heads (inaddition to others) for FIR1. Bag / purse lifting2. Theft by opening bag/purse3. Thefts by snatching bag/purse4. Unlawful AssemblyNot AvailableComplaint and FIRManagement ServiceSystem should provide for the following statuses for FIR1. Pending Investigation2. FR Submitted3. Charge sheet Submittedwith an alert sent to District Police Office / Range DIG /Zonal IG / CID (CB) (in some category crimes)Not AvailableComplaint and FIRManagement ServiceSystem should allow the user to capture the Alias ofcomplainant, accused, witnesses etc. in the FIRNot AvailableComplaint and FIRManagement ServiceSystem should allow the user to capture Finger Print andRetina Scan for accused in FIRNot AvailableComplaint and FIRManagement ServiceSystem should generate an email to National HumanRights Commission within 24 hrs in case there is acustodial death and police encounter deathsNot AvailableComplaint and FIRManagement ServiceSystem should allow the user to have information on1. Hartals2. All types of AgitationsThe investigation of such cases also to be viewed /reported to DySP / Assistant Commissioner and NarcoticCellNot AvailableComplaint and FIRManagement ServiceSystem should allow the user to register cases of wild lifecrime, and send the report to CBCID HQ and to SIU XIBranch of CBI and Wild Life BureauNot AvailableComplaint and FIRManagement ServiceSystem should provision for registration of cases undervideo piracy and a monthly report to be sent to AIG andDySP Crime Detachment on1. Number of raids conducted in the District included inthe raids conducted in Police Station limits2. Cases registered with particulars of films, personsarrestedReport to be sent before the 10th of every monthAn alert on pending actions to be generated by the systemNot Available
  • 170. Karnataka State Police RFP for Selection of State System Integrator 169E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Complaint and FIRManagement ServiceSystem should allow for auto transfer of cases registeredas a crime against SC / ST or POC Act to SP (will in turnalign DySP for investigation)Not AvailableComplaint and FIRManagement ServiceSystem should allow the user to capture details onrelatives of the Unknown Dead / Injured Person (whentraced) under1. Name2. Address3. Contact Details4. StatementNot AvailableComplaint and FIRManagement ServiceThis page on the site should carry warning to the user thathe is liable to be prosecuted for false or maliciousreporting of crime in accordance with the law in force.Not AvailableComplaint and FIRManagement ServiceShould allow the user to see a complete list of templatesof broad heads of crimes to file his compliant.Not AvailableThe page should clearly inform the user"This is an electronic mode of complaint for immediateresponse to crime scene attendance or crime preventionand does not exclude the complainant to visit the policestation to deliver a signed copy of the FIR and make hispreliminary statement to theO.C"Not AvailableComplaint and FIRManagement ServiceThe page should inform the user that after FIR has beenlaunched, all his subsequent information on line will notbe termed 2nd FIR, 3rd FIR and so on.Not AvailableComplaint and FIRManagement ServiceShould allow the user to see the list of police stations withjurisdictional areas to file complaint in appropriate PSNot AvailableComplaint and FIRManagement ServiceShould allow the user to view the details in case his FIR orinformation has been routed to the PS having jurisdictionover his matter through an Inbox facilityNot AvailableComplaint and FIRManagement ServiceThe complaint passed from PCR can be acted upon by PSstaff by registering compliant on suo moto basisdepending upon the nature of the compliant otherwisePCR is not the FIR receiving windowNot AvailableComplaint and FIRManagement ServiceSuch information may be on display on dash boards ofevery officer in the PS and higher officers and not only onthe dashboards of PS station writerNot Available
  • 171. Karnataka State Police RFP for Selection of State System Integrator 170E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Complaint and FIRManagement ServiceProvision to be made for juvenile cases (as per the JJ Act) Not AvailableComplaint and FIRManagement ServiceProvision to correct the spellings of names needs to beupdated after FIR. Since FIR once freezon these detailscannot be changed, there should be a provision ofcorrecting or updating the spellings in the subsequentformsNot AvailableComplaint and FIRManagement ServiceSystem should provide for capture of cases for Juveniles1. Accused (sent to Juvenile Justice Board)2. Victim (Children Court)3. Witness (children Court, Regular court - as appropriate)Not AvailableComplaint and FIRManagement ServiceProvision may be given to make FIR number to five digits Not AvailableComplaint and FIRManagement ServiceProvision may be given to show the wings / units likeVigilance and Anti Corruption Bureau / CBCID in the FIR- to be taken in context of entering data pertaining to anagency where the case is being transferredNot AvailableComplaint and FIRManagement ServiceMissing person registration should be handled as in ZIPNET- (Comment from NCRB) missing persons registrationshould incorporate inputs from ZIPNET application as wellNot AvailablePolice Control RoomCall Interface andManagement ServiceDisplay all the unanswered calls and the call/callerdetails to the user.AvailablePolice Control RoomCall Interface andManagement ServiceArrange the incoming calls in the order that come in. AvailablePolice Control RoomCall Interface andManagement ServiceAllow the user to answer /respond to the call throughthe user interface.AvailablePolice Control RoomCall Interface andManagement ServiceAllow the user to record the call AvailablePolice Control RoomCall Interface andManagement ServiceIn case the call(s) comes in for an already registeredcomplaint, the system should allow the user to link thecall(s) to the registered complaintNot Available
  • 172. Karnataka State Police RFP for Selection of State System Integrator 171E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Police Control RoomCall Interface andManagement Serviceprovide an interface to the Police Control Room (PCR) andPolice Station users to capture the details of the complaintand the caller / complainant through a “quick capturecomplaint form” relevant for a complaint that is reportedin through a phone call, email, walk-ins in emergency or anon-emergency situation. The system should also have theprovision for recording the call along with the timestampand capture in the system.AvailablePolice Control RoomCall Interface andManagement ServiceIn case the caller reports a complaint that is within thejurisdiction of the PCR (either State HQ or District), thesystem should allow the user to identify the appropriatepolice station or available patrol vehicle and transfer thecall to the same for response.AvailablePolice Control RoomCall Interface andManagement ServiceIn case the caller reports a complaint that is outside thejurisdiction of the PCR (either State HQ or District HQ), thesystem should allow the user to transfer the calls to theappropriate police control room that has the jurisdictionAvailablePolice Control RoomCall Interface andManagement ServiceAllow the user to record the details of complaintassignment and the action taken by the responder on thecomplaintAvailablePolice Control RoomCall Interface andManagement ServiceProvide the reports and search capabilities on the callregistered/loggedAvailablePolice Control RoomCall Interface andManagement Service1. System should provide for generation of status reportsand action taken on police calls2. System should generate reports twice a day andforward the same to higher offices at district levelNot AvailablePolice Control RoomCall Interface andManagement ServiceSystem should allow the users to transfer PCR calls torelevant police stationNot AvailableInvestigationManagement ServiceIn case of NCR (Non Cognizable Report), the system shouldallow user to capture the investigation details relevant to anon cognizable offence and the approval from the courtand prepare a final report for closure of the NCRNot AvailableInvestigationManagement ServiceAllow the user to generate an alteration memo andsubsequently modify the acts and section details of thecomplaint.Not Available
  • 173. Karnataka State Police RFP for Selection of State System Integrator 172E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011InvestigationManagement ServiceAllow uploading of any relevant documents such asscanned documents/imagesAvailableInvestigationManagement ServiceAllow the user to record and transfer a case that does notfall under jurisdiction of the present police stationAvailableInvestigationManagement ServicePresent customized templates/forms for the type ofcomplaint under investigationAvailableInvestigationManagement ServiceAllow the user to assign the FIR to other police personnel AvailableInvestigationManagement ServiceAllow the user to record notes/remarks on the complaint AvailableInvestigationManagement ServiceChange the case status depending on the progress of theinvestigation.AvailableInvestigationManagement ServiceAllow the user to record the remarks on the status/caseprogress.AvailableInvestigationManagement ServiceAssociate pre-defined tasks / activities that are requiredduring the investigation to the case. The tasks / activitiesshould be customizable by the administrator to the type ofthe case under investigation. The user should be able toadd / modify tasks / activities to the pre-defined listassociated with the case. The administrator should be ableto add / modify the super-set of tasks / activities definedin the system and make them default to a type of the case.Not AvailableInvestigationManagement ServiceAllow the user to capture the details of the investigationrelevant to the type of the complaint like Crime scenedetails like Victims Details, Accused Details, WitnessDetails, Property Details (stolen/seized), Evidence details,Forensics details, Medico Legal Case Details, Other detailsin the crime details formAvailableInvestigationManagement ServiceAllow preview and printing of all the required forms (7IIF’s, forms required for preparing the case dairy and otherforms necessary for submission to the external entitiessuch as courts).AvailableInvestigationManagement ServiceIn case of death, system should allow the user to captureresults conducted for inquest (whether person was hurt,details of clothing etc.,) and generate an inquest report.Available
  • 174. Karnataka State Police RFP for Selection of State System Integrator 173E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011InvestigationManagement ServiceCapture the inquest report generated by the magistrate incase of death in police or judicial custody or death of ladywithin 7 years of marriage.AvailableInvestigationManagement ServiceAllow the user to prepare, preview, print requests/formsthat are sent to external agencies (FSL, FPB, hospitals, RTAetc.,) for expert opinion. The request/forms should bemade available to the user as templates that are managedcreated/ edited) through administration functionality.AvailableInvestigationManagement ServiceProvide the feature to capture the response in the form ofparameterized data and scanned documents receivedfrom different external agencies.Not AvailableInvestigationManagement ServiceAllow the user to prepare, preview and print arrest card. AvailableInvestigationManagement ServiceAllow user to capture the court surrender details AvailableInvestigationManagement ServiceAllow the user to capture the interrogation details assummary and parameterized dataNot AvailableInvestigationManagement ServiceAllow the user to capture the custody/remand detailsrelated to the decision of the court on the arrested thatare produced before the courtAvailableInvestigationManagement ServiceAllow the user to view the detailed and summary views ofthe caseAvailableInvestigationManagement ServiceAllow the user to prepare the final report (charge sheet,undetected, untraced, mistake of fact, civil nature).System should prompt the user with the list of documentsrequired for filing a charge sheet.AvailableInvestigationManagement ServiceAllow the case to be reopened and reassigned to adifferent investigating officer. In case of reopening, thecase history should be maintained.Not AvailableInvestigationManagement ServiceTrack the remarks/suggestions posted by higher officersduring investigationNot AvailableInvestigationManagement ServicePresent the IO dashboard of under trials, underinvestigation, rep-opened cases to user based on theirroles and their jurisdictionNot AvailableInvestigationManagement ServiceProvide the dashboards to higher officials about the caseprogress and metrics about PT cases etc.,Not Available
  • 175. Karnataka State Police RFP for Selection of State System Integrator 174E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011InvestigationManagement ServiceAllow the SSP & Senior Officers to view the summary ofcases based type of case and cases falling in theirjurisdictionAvailableInvestigationManagement ServicePresent the SHO & Senior officials about the details of thecases based on the status like open, closed, re-open,disposed, unresolved and case pending for trialAvailableInvestigationManagement ServiceProvide the reports and search capabilities on the caseprogressAvailableInvestigationManagement ServiceSystem should allow the user to capture the finger print ofan arrested person (through scanned image)AvailableInvestigationManagement ServiceSystem should allow supervisory Officers to provide theirinstruction/remark mandatorily on progress report ofSpecial Case Report (Heinous Crime) & voluntarily for Non-Heinous CrimesAvailableInvestigationManagement ServiceSystem should allow the user to record details of theproperty released during investigationAvailableInvestigationManagement ServiceSystem should allow the user to record details of partialrecovery of properties during investigationAvailableInvestigationManagement ServiceSystem should allow the user to prepare a dossier of thecriminal (as per procedures, where ever required)Not AvailableInvestigationManagement ServiceSystem should allow the user to enter data received fromForensic Science Labs on a case during investigationAvailableInvestigationManagement ServiceSystem should allow the user to update the status of caseproperty as1. Released2. Transferred3. Sent to Police Station4. Sent to Forensic Lab / Forensic Medicine Department5. Sent to Court (as evidence)Not Available
  • 176. Karnataka State Police RFP for Selection of State System Integrator 175E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011InvestigationManagement ServiceSystem should allow the user to capture victiminformation under1. Number of persons deceased2. Number of persons seriously hurt3. Number of persons with simple hurt4. Number of non-injured persons5. Gender6. Age7. SC / ST8. Economic Strata9. Educational Qualification10. Nationality11. Religion12. Identity13. Address14. Contact Details (Telephone/Mobile/ Email)AvailableInvestigationManagement ServiceSystem should provide the user (investigating officer) with1. Crime and criminal information2. Address tracking of mobile users3. Help book on investigating procedures through his / hermobile phoneNot AvailableInvestigationManagement ServiceSystem should allow the user to record and print witnessstatementsAvailableInvestigationManagement ServiceSystem should allow the user to record and print MotorVehicle Inspection ReportsNot AvailableInvestigationManagement ServiceSystem should allow user to capture case diary details(in aparameterized format)Not AvailableInvestigationManagement ServiceSystem should provide for an alert to the user in caseswhere accused identity is not known, but1. Similar case has been registered, where accused identityis found to be near description2. Similar case is registered with same modus operandi3. An arrest has been made in an another case with similaraccused descriptionNot AvailableInvestigationManagement ServiceSystem should allow the user to take out print outs ofwitness statements at the time of charge sheetNot AvailableInvestigationManagement ServiceSystem should send alerts in the below cases, toconcerned District SPs and SP CID1. Murder Cases where no significant progress is madeeven after 72 hours of investigationNot Available
  • 177. Karnataka State Police RFP for Selection of State System Integrator 176E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20112. In all murder cases in which the accused are notidentified in FIR3. Explosions in which more than one person is killed.4. All cases of seizure of spirit in which the seized quantityexceeds 5000 litres.5. All cases of seizure of Narcotic and PsychotropicSubstances other than Ganja, except those where thequantity of the substance seized does not exceed theprescribed "minimum for personal consumption or smallquantity".6. Cases of theft of Government Arms and Ammunitionsand theft or loss of Government property over Rs. 10lakhs.7. All Women Trafficking Cases having interstate linkages.8. Cases of Cheating or fraud by private financialinstitutions where the total transactions involved or thedeposits collected by the accused exceedRs. 2 Crores in that particular case or other cases of asimilar nature involving the same accused.9. Cases other than traffic accident cases in which PoliceOfficers of and above the rank of CI figure as accusedexcept petitions endorsed by Courts under Sec. 156(3)CrPC.InvestigationManagement ServiceSystem should prompt the police user with the list ofdocuments and list if witnesses required for filing a chargesheet.Not AvailableInvestigationManagement ServiceSystem should also track the action taken by theinvestigation officers on the remarks/suggestions postedby higher officers during investigationNot AvailableInvestigationManagement ServiceThe concerned police officer as user of the system onlyshould be allowed to capture the details of investigationAvailableInvestigationManagement ServiceFinger print should also be allowed to upload through anelectronic reader and a photograph through a web camNot AvailableInvestigationManagement ServiceProvision for Dying Declaration under 32 Indian EvidenceAct to be madeNot Available
  • 178. Karnataka State Police RFP for Selection of State System Integrator 177E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011InvestigationManagement ServiceProperty Seizure Form1. Linkage of confession statement with items confessed2. Facility to add GD number against un-linked propertyunder the same FIR number3. Tool-tip for confession statement during propertylinkageNot AvailableInvestigationManagement ServiceSystem should provide for the following during capture ofphysical features for a person1. Pictorial diagram of a human should be displayed2. Based on the mouse click on the picture various bodyparts and characteristics should be displayed (based onNCRB code )Not AvailableInvestigationManagement ServiceSystem should provide for digitization ofBad Characters Roll A - SHO of the PS will be required toenter details of a bad character under surveillance (in casethe person is in same district)Bad Characters Roll B - SHO fills in the roll B in case theperson moves out of the districtNot AvailableInvestigationManagement ServiceInvestigation - Disclosure of the Accused person mayreveal Co-accused For this purpose Section 82 and Section83 of the CrPC may be referred System should provide for- capture of details for co-accused- Attachment of assets of the co-accused (absconder)under Section 83 CrPCNot AvailableInvestigationManagement ServiceSystem should provide to add multiple entries under MLCreportNot AvailableInvestigationManagement ServiceSystem should provide to add multiple entries for Victimseligible for compensation- would need to be flagged individuallyNot AvailableCourt and Jail Interfaceand ProsecutionManagement ServiceAllow the user to capture the charge sheetacknowledgement details (interim and final) received fromthe court after the submission of the Charge SheetNot AvailableCourt & Jail Interfaceand ProsecutionManagement ServiceAllow the user to capture the summons/warrants issuedby courtNot AvailableCourt & Jail Interfaceand ProsecutionManagement ServiceAllow the user to assign the summons/warrants to policepersonnel.Not Available
  • 179. Karnataka State Police RFP for Selection of State System Integrator 178E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Court & Jail Interfaceand ProsecutionManagement ServiceAllow the user to record the status of execution on thesummons/warrantsNot AvailableCourt & Jail Interfaceand ProsecutionManagement ServiceIncase if accused applied for bail, system should allow theuser to record the bail detailsAvailableCourt and Jail Interfaceand ProsecutionManagement ServiceAllow the user to capture the Trial update / Court disposalform. Court Disposal Details like Next hearing date, TrialStatus of the persons involved (Attendance, Examination,Bail Plea, Required for Next Hearing…), Bail, AccusedStatus, Next Hearing date, Court OrderAvailableCourt & Jail Interfaceand ProsecutionManagement ServiceAllow the user to capture details if the convicted appealsin the higher courtAvailableCourt & Jail Interfaceand ProsecutionManagement ServiceAllow the user to capture the status (granted retrial,appeal denied) of the appealNot AvailableCourt & Jail Interfaceand ProsecutionManagement ServiceAllow the user to capture jail / remand related information(release from jail, sent on judicial remand, sent to policecustody …).AvailableCourt & Jail Interfaceand ProsecutionManagement ServiceAllow the user to manage and handle the split cases Not AvailableCourt & Jail Interfaceand ProsecutionManagement ServiceAllow the user to proceed for re-investigation if orderedby the court.Not AvailableCourt & Jail Interfaceand ProsecutionManagement ServiceProvide the IO to view the tasks that he/she had set incalendar, the court appointments, and Administrativerelated tasks. provide the IO to view the tasks that he/shehad set in calendar, the court appointments, andAdministrative related tasks.Not AvailableCourt & Jail Interfaceand ProsecutionManagement ServiceAllow the prisoner / suspect / arrested / convict /acquitted movements into and out of jails.Not AvailableCourt & Jail Interfaceand ProsecutionManagement ServicePresent court constable dashboard include courtappointment schedule, summary of charge sheets, casedisposed by court, summons and warrantsNot Available
  • 180. Karnataka State Police RFP for Selection of State System Integrator 179E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Court & Jail Interfaceand ProsecutionManagement ServiceSystem should allow the user to capture remarks of thePublic Prosecutor before the finalization of the ChargeSheetNot AvailableCourt & Jail Interfaceand ProsecutionManagement ServiceSystem should allow the user to capture details of1. Witnesses2. Witness statements3. Next Trial date4. Trial Outcomes / ResultsNot AvailableCourt & Jail Interfaceand ProsecutionManagement ServiceSystem should allow the user to capture details of thereceipt of FIR from courtNot AvailableCourt & Jail Interfaceand ProsecutionManagement ServiceSystem should provide for preparation of calendar (daily,weekly, fortnightly) for cases scheduled for hearingNot AvailableCourt & Jail Interfaceand ProsecutionManagement ServiceSystem should allow the user to generate report ondisposal of cases in the prescribed format (state wise)Not AvailableCourt & Jail Interfaceand ProsecutionManagement ServiceSystem should provide an alert to the SHO and IO on casesof impending expiry of remand periodNot AvailableCourt & Jail Interfaceand ProsecutionManagement ServiceSystem should allow the user to capture details of accusedthat have escaped from custody and match the same with1. Arrests made2. Unidentified dead bodiesNot AvailableCourt & Jail Interfaceand ProsecutionManagement ServiceSystem should allow the user to know the status andmonitor of summons / warrants issued to police stationsoutside their jurisdictionNot AvailableCourt & Jail Interfaceand ProsecutionManagement ServiceSystem should allow for generation of alerts onunexecuted warrantsNot AvailableCourt & Jail Interfaceand ProsecutionManagement ServiceSystem should allow the user to capture details ofattempts made for summon warrant executionNot AvailableCourt & Jail Interfaceand ProsecutionManagement ServiceThe movement of each UTP from and into the jail beproperly accounted for.Not Available
  • 181. Karnataka State Police RFP for Selection of State System Integrator 180E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Court & Jail Interfaceand ProsecutionManagement ServiceIn Tamil Nadi different numbers given when a case istransferred to other courts - (the following data fields areadditionally captured)1. Court Case No2. Preliminary Registration no.3. SC no.4. Multiple court case numbers5. Date of sending case to sessions and other courtsNot AvailableCourt & Jail Interfaceand ProsecutionManagement ServiceSystem should provide for- Joint Trialin court disposal form and in trial formNot AvailableCourt & Jail Interfaceand ProsecutionManagement ServiceDuring court trial; in cases where- Some of the charges under some specific sections are notproved there should be an option to capture the sectionswhich are proved and which are not proved (against aparticular accused)Not AvailableCourt and Jail Interfaceand ProsecutionManagement ServiceSpecial Warrants - Type of Warrants (for National /International Criminals)- DW Warrant (Distress Warrant)- BW Warrant (Bailable Warrant)- Notices- Red Corner Notice- Blue Corner Notice- Yellow Corner Notice- OthersNot AvailableCourt and Jail Interfaceand ProsecutionManagement ServiceTrial details can be flexible & target can be set, whichcould mean that a Superior Court or High Court may fix adeadline to complete the trial, in which case, it should bereflected in the screens during the trial so as to keepreminding the concerned officer.Not AvailableCourt and Jail Interfaceand ProsecutionManagement ServiceSystem should provide for Case Split1. Under Trial Details - capture data hearing date wise1.a Hyperlink dates1.b Radio button to select split on a given hearing date1.c Ability to select an accused to continue with parentcase and others to continue with additional CC numberNot AvailableCourt and Jail Interfaceand ProsecutionManagement ServiceSystem should provide for Tracking of Appeal Cases Not Available
  • 182. Karnataka State Police RFP for Selection of State System Integrator 181E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Court and Jail Interfaceand ProsecutionManagement ServiceSystem should provide for Change of IO 1. In most of the cases IO can be changedNot AvailableCrime and CriminalRecords and QueryManagement ServiceProvide the user to search the repository based on FIR No,Beat area, case category, date range andear/month/week. It should also provide the user to selectmultiple values for a single fieldNot AvailableCrime and CriminalRecords and QueryManagement ServiceProvide the user a quick search for given case ID Not AvailableCrime and CriminalRecords and QueryManagement ServiceProvide an advanced search capability and allow userfilter the search to a greater detail like crime details,suspect details, victim details, modus operandi andpropertyAvailableCrime and CriminalRecords and QueryManagement ServiceAllow the user to configure / build a query on thesearchable data through query buildersNot AvailableCrime and CriminalRecords and QueryManagement ServiceProvide the ability to store, load and delete customqueries to each user for easy retrievalNot AvailableCrime and CriminalRecords and QueryManagement ServiceAllow the user to organize the search results sort byclicking on table headerAvailableCrime and CriminalRecords and QueryManagement ServiceOrganize the search results in paged manner. It shouldalso provide user the flexibility to navigate to the requiredpageAvailableCrime and CriminalRecords and QueryManagement ServiceProvide standard formats for the data from externalsources (Vehicle Registration, Driver License, Phone (celland land line from multiple providers) Numbers, VoterDetails, Educational / Academic Certification Data) and autility to capture the data into the investigation toolkit-data repositoryNot AvailableCrime and CriminalRecords and QueryManagement ServiceProvide for capturing the updates or a complete feed ofthe external data and capture only the updates since thelast feed in case of a complete data set is re-fed into thesystem.Not Available
  • 183. Karnataka State Police RFP for Selection of State System Integrator 182E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Crime and CriminalRecords and QueryManagement ServiceMaintain the history of data in case of modifications (ex,vehicle transferred to a new owner, an old cell phonenumber acquired by a new user,…)Not AvailableCrime and CriminalRecords and QueryManagement ServiceProvide the user with an ability to search (full and partialstrings) the investigation-toolkit-data repository. Thissearch interface should be made available both as aseparate interface and as well as an integrated interface,integrated with the crime and criminal search interface.Not AvailableCrime and CriminalRecords and QueryManagement ServiceIn case the searched entity has a history of ownership, thesame should be presented in the search results.Not AvailableCrime and CriminalRecords and QueryManagement ServiceProvide the user to export the search results in the formatselected by the user like doc, pdf, xls, and spreadsheet inprinter friendly format with page numbers printed onevery page.AvailableCrime and CriminalRecords and QueryManagement ServiceIf a user requests access to, or searches for, a case whichhe does not have the right to access, the System mustprovide one of the following responses (selectable atconfiguration time): display title and metadata; display theexistence of a case but not its title or other metadata; Donot display any case information or indicate its existencein any way. These options are presented in order ofincreasing security. Note that the requirement in the thirdoption (i.e. the most stringent) implies that the Systemmust not include such cases in any count of search results;this level of security is normally appropriate for casesdealing with matters such as national security.Not AvailableCrime and CriminalRecords and QueryManagement ServiceIf a user performs a quick or advanced search, the Systemmust never include in the search result list any recordwhich the user does not have the right to accessNot AvailableCrime and CriminalRecords and QueryManagement ServiceSystem should provide the user with search hints / tips ondata fields such as1. Names2. Locations3. ObjectsNot Available
  • 184. Karnataka State Police RFP for Selection of State System Integrator 183E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Crime and CriminalRecords and QueryManagement ServiceSystem should allow the user to match criminal records onthe basis of1. Finger Prints (to be done by FPBs)2. Date of Birth (by IO)3. Parentage (IO)4. Modus Operandi (IO)5. DNA (by Forensic Labs)Not AvailableCrime and CriminalRecords and QueryManagement ServiceSystem should allow the user to conduct an advancedsearch based on sub parameters on a major data fieldNot AvailableCrime and CriminalRecords and QueryManagement ServiceSystem should provide for similar features to a Soundexfunction for searches on1. Names2. Places3. ObjectsNot AvailableCrime and CriminalRecords and QueryManagement ServiceSystem should provide for the following additional optionsin the MLC register1. Hit by train2. Crossing the Line3. By CrushingNot AvailableCrime and CriminalRecords and QueryManagement ServiceSystem should allow the user to enter age of a new bornchild in DaysNot AvailableCrime and CriminalRecords and QueryManagement ServiceThe system should also enable to do advanced search onbasis of the location parameter for which the names ofplaces in the district under PS may be located in thedirectory of locations.Not AvailableCrime and CriminalRecords and QueryManagement ServiceThe linkages should be provided in the system with thetransport department, the office of the Dy Commissioner,courts, educational institutions and university and otherstake holders.Not AvailableCrime and CriminalRecords and QueryManagement ServiceThe system should assist the IO with the modalities ofinvestigation of specific crimes with reference to setprocedures as per the CrPC and Special Acts.Not AvailableCrime and CriminalRecords and QueryManagement ServiceThe system should assist the IO and higher officers withcourt’s judgments to guide them in investigationNot Available
  • 185. Karnataka State Police RFP for Selection of State System Integrator 184E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Crime and CriminalRecords and QueryManagement ServiceSystem should provide facility for automated correlationof missing / found / dead persons - will forward the correlated items to the queue of theofficer who has registered the caseNot AvailablePolice Email andMessaging ServiceAllow the user to create or import the organizationalhierarchy and the users of the police departmentNot AvailablePolice Email andMessaging ServiceAllow the user to select the user list from the organizationhierarchyAvailablePolice Email andMessaging ServiceAllow the user to create personal address book, groups Not AvailablePolice Email andMessaging ServiceAllow the user to send messages to groups AvailablePolice Email andMessaging ServiceAllow the user to create & select templates for messagestandardizationNot AvailablePolice Email andMessaging ServiceAllow the user to choose the option for read receipt AvailablePolice Email andMessaging ServiceAllow the user to search the messages from the archivebased on message subject and between two datesAvailablePolice Email andMessaging ServiceAllow the user to choose the option of encrypting themessageNot AvailablePolice Email andMessaging ServiceAllow the user to print the message in printer friendlyformatAvailablePolice Email andMessaging ServiceAllow the user to subscribe to alerts on cell phone in caseof receiving a new email in the inboxNot AvailablePolice Email andMessaging ServiceShow the usage statistics at all levels and departments. Not AvailablePeriodic Crime, andLaw & Order Reportsand Review DashboardServicePresent customized dashboards to the users based ontheir role (Duty Constable, Court Constable, StationWriter, IO, SHO, Circle Inspector, ACP, DCP, Sub-DivisionalOfficer, CP,SP, higher officers in the Range/Region/ ChiefOfficeNot AvailablePeriodic Crime, andLaw & Order Reportsand Review DashboardServicePresent various statistics such as summarized information,current progress, monthly numbers, comparativestatements, trends with charting capability, exceptionreports, crime maps indicating the hot spotsNot Available
  • 186. Karnataka State Police RFP for Selection of State System Integrator 185E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Periodic Crime, andLaw & Order Reportsand Review DashboardServiceAllow the user to view on alerts/events/reminders Not AvailablePeriodic Crime, andLaw & Order Reportsand Review DashboardServicePresent the user with statistics of all petitions Not AvailablePeriodic Crime, andLaw & Order Reportsand Review DashboardServicePresent the user with statistics on “Newly Registeredcomplaints”Not AvailablePeriodic Crime, andLaw & Order Reportsand Review DashboardServicePresent the user with statistics on NCR’s (Non Cognizablecases)Not AvailablePeriodic Crime, andLaw & Order Reportsand Review DashboardServicePresent the user with statistics on FIRs with differentstatuses such as New/Under Investigation/ Pending Trial/Re-openedAvailablePeriodic Crime, andLaw & Order Reportsand Review DashboardServicePresent the user with statistics on Warrants & Summons Not AvailablePeriodic Crime, andLaw & Order Reportsand Review DashboardServicePresent the user with court calendar which includes detailson court appointment schedule, information on the casesunder trialNot AvailablePeriodic Crime, andLaw & Order Reportsand Review DashboardServicePresent the user with activity calendar Not AvailablePeriodic Crime, andLaw & Order Reportsand Review DashboardServicePresent the user with statistics and list of “high priorityFIR” (Grave Crime Details)AvailablePeriodic Crime, andLaw & Order Reportsand Review DashboardPresent the user with list of Pending Arrests & WantedOffenders/SuspectsNot Available
  • 187. Karnataka State Police RFP for Selection of State System Integrator 186E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011ServicePeriodic Crime, andLaw & Order Reportsand Review DashboardServicePresent the user with statistics of charge sheets & CourtDisposalNot AvailablePeriodic Crime, andLaw & Order Reportsand Review DashboardServicePresent the user with list of latest happenings acrosspolice stations such as missing persons & unidentifieddead bodiesNot AvailablePeriodic Crime, andLaw & Order Reportsand Review DashboardServicePresent the user with prisoner movement updates Not AvailablePeriodic Crime, andLaw & Order Reportsand Review DashboardServicePresent the user with Major and Minor head wise statistics Not AvailablePeriodic Crime, andLaw & Order Reportsand Review DashboardServicePresent the application usage statistics that provideindicators on the application uptake and usage by thepolice personnelNot AvailablePeriodic Crime, andLaw & Order Reportsand Review DashboardServiceAllow the user to drill down to a granular level to acomplaint or suspect from the information presented inthe dashboardNot AvailablePeriodic Crime, andLaw & Order Reportsand Review DashboardServiceProvide the user an interface to enable the senior officersto conduct periodic reviews of the police station (citizenservices, law & order, crime,…)Not AvailablePeriodic Crime, andLaw & Order Reportsand Review DashboardServiceAllow the user to generate comparative statements of theabove said statistics during monthly crime reviews.AvailablePeriodic Crime, andLaw & Order Reportsand Review DashboardServiceAllow the user to review the pending or overdue actionssuch as “filing a charge sheet within a defined time limitfrom the time of registering the case”, arrest of knownaccused etc.,Not Available
  • 188. Karnataka State Police RFP for Selection of State System Integrator 187E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Periodic Crime, andLaw & Order Reportsand Review DashboardServiceAllow the user to create additional tasks / alerts /reminders on the actions items for investigating officersand track its progress in next monthly review.Not AvailablePeriodic Crime, andLaw & Order Reportsand Review DashboardServiceConsolidate and generate statistics based on the role andjurisdictionNot AvailablePeriodic Crime, andLaw & Order Reportsand Review DashboardServiceSystem should allow the user to view a list of ActiveCriminals on the dashboardNot AvailablePeriodic Crime, andLaw & Order Reportsand Review DashboardServiceSystem should allow the user to generate reports on1. Number of arrests made (as a data field in SpecialReport, Heinous Crime Cases)Not AvailablePeriodic Crime, andLaw & Order Reportsand Review DashboardServiceSystem should allow the user to generate Daily/ MorningSituation ReportNot AvailablePeriodic Crime, andLaw & Order Reportsand Review DashboardServiceSystem should allow the user to generate report on1. Number of criminals arrested during a dayNot AvailablePeriodic Crime, andLaw & Order Reportsand Review DashboardServiceSystem should allow the user to generate a crime chartwith1. Details on Cyber Crimes2. Financial FraudsNot AvailablePeriodic Crime, andLaw & Order Reportsand Review DashboardServiceSystem should allow the user to generate report (PS / IO /District wise) on1. Number of pending cases2. Number of cases where recovery happened3. Number of cases where accused is identified andarrested4. Number of cases where accused is identified and notarrested5. Number of cases where charge sheet is pending6. Number of cases pending due to response of externalagencies like cases pending due to want of forensic reportNot Available
  • 189. Karnataka State Police RFP for Selection of State System Integrator 188E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Periodic Crime, andLaw & Order Reportsand Review DashboardServiceSystem should allow the user to generate report on casespending (with prosecution action awaited)Not AvailablePeriodic Crime, andLaw & Order Reportsand Review DashboardServiceSystem should allow the user to create a 360 Degreeprofile for dangerous and most wanted criminals (dossier)Not AvailablePeriodic Crime, andLaw & Order Reportsand Review DashboardServiceSystem should generate an alert in case the Case Diary isnot handed over within 10 days of transfer1. The act of the officer will be deemed to be an act ofobstruction to further investigation and as an act ofsuppression of relevant evidentiary materialSPs concerned may initiate action for such delinquencyafter evaluating the circumstances of each individual caseof non-complianceNot AvailablePeriodic Crime, andLaw & Order Reportsand Review DashboardServiceHaryana:We have proposed a List of Monitored Cases which willhave only selected cases for close monitoring (to bedecided by the SHOs/Supervisory officers).Remaining cases will be monitored only from the point ofview of service of summons, execution of warrants etc.Not AvailableNotification of Alerts,Important Events,Reminders and ActivityCalendar or TasksServiceAutomatically generate alerts (suspect in one case personor wanted either because of pending warrants / summonsapprehended / arrested in a different case, vehiclereported lost in one case is either recovered or foundabandoned, dead body details captured in the systemmatches the details for a missing person reported in adifferent case, suspect in one case / person wanted eitherbecause of pending warrants / summons sent on remandor released in a different case, complaint of certain kind(attention diversion gangs) registered in a police station, incase a general petition for a procession or road work hasbeen approved, an alert on the same well in advance tothe affected police station(s), alerts in case an activity ispending for more than a week or an advance alert in casethe stipulated time is about to expire (ex, police remandabout to expire and the IO has to file for remandextension), a case coming up for trial where the IO has tobe present as a witness, ….)Not Available
  • 190. Karnataka State Police RFP for Selection of State System Integrator 189E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Notification of Alerts,Important Events,Reminders and ActivityCalendar or TasksServiceAutomatically generate reminders of any pending oroverdue actions on the cases that are pending registration/ investigation / trail.Not AvailableNotification of Alerts,Important Events,Reminders and ActivityCalendar or TasksServiceAllow the user to create and send user alerts / events /reminders to identified group / subscribed users / policestations.Not AvailableNotification of Alerts,Important Events,Reminders and ActivityCalendar or TasksServiceAllow the user to schedule the activities and maintain thecalendar with remindersNot AvailableNotification of Alerts,Important Events,Reminders and ActivityCalendar or TasksServiceThe alerts / events / reminders are either sent to therespective IO / SHO handling the case or in charge of thepolice station with the jurisdiction of the caseNot AvailableNotification of Alerts,Important Events,Reminders and ActivityCalendar or TasksServiceThe alerts / events / reminders should be available to besent in the form of an email, or SMS to the registeredphone or as an alert in the application once the user logsinto the system or all available modesNot AvailableNotification of Alerts,Important Events,Reminders and ActivityCalendar or TasksServiceSystem should allow the user to generate alerts for SHOand IO in cases where a witness is used as a witness inmultiple cases (stock witnesses)Not AvailableNotification of Alerts,Important Events,Reminders and ActivityCalendar or TasksServiceSystem should allow the user to generate alerts for IG /DIG / SSP / SP / SHOs officers where an FIR is registeredagainst Naxal / Maoist / Terrorist / Insurgent ActivitiesNot AvailableNotification of Alerts,Important Events,Reminders and ActivityCalendar or TasksServiceSystem should generate an alert in case an Act and Sectionhas been modified in for an FIR, and send it to1. DIG / SP / SDPO / DCP / ACP / CONot Available
  • 191. Karnataka State Police RFP for Selection of State System Integrator 190E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Notification of Alerts,Important Events,Reminders and ActivityCalendar or TasksServiceSystem should generate an alert for SHO, IO, SP everyfortnight (after the arrest and judicial remand till chargesheeted) and everyday for the last 7 days , where acharge sheet needs to be filed for an accused who is in jailNot AvailableNotification of Alerts,Important Events,Reminders and ActivityCalendar or TasksServiceSystem should allow the user to generate alerts for1. Periodic progress of special report cases2. Date of charge sheet of special report casesNot AvailableNotification of Alerts,Important Events,Reminders and ActivityCalendar or TasksServiceSystem should generate an alert for an IO 3 days inadvance before bail hearing dateNot AvailableNotification of Alerts,Important Events,Reminders and ActivityCalendar or TasksServiceSystem should provide generation and transmission ofSMS (to SP / DSP) on1. Conviction Details2. Summons / Warrants Details (if not served within theprescribed time limit / 3 days before the court date)Not AvailableNotification of Alerts,Important Events,Reminders and ActivityCalendar or TasksServiceSystem should provide for generation and transmission ofSMS (to all SHOs) on details of criminals released from Jail- and for important criminal / offenders in sensationalcases to SPsNot Available
  • 192. Karnataka State Police RFP for Selection of State System Integrator 191E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Notification of Alerts,Important Events,Reminders and ActivityCalendar or TasksServiceSystem should generate alerts on1. Court Case Hearing Date (to orginal PS (SHO) andconcerned IO)2. Charge Sheet Submission3. Release and Parole Date4. Bank Robberies, Dacoity (in other districts states) (toSPs)5. Accused / Arrested (in other police stations as well)6. Heinous Crime Case Details7. Special Report (juvenile, sc st, old age, etc)8. Express FIR cases9. Missing Persons10. Stolen Vehicles11. Unidentified Dead Bodies12. Interstate Gang Operations13. Firearms Stolen15. Hue and Cry Notices16. Terror Offences17. State CID Instructions18. Political Agitations19 Filing Revision / Appeal / SLPs20. Visit of VVIPsNot AvailableNotification of Alerts,Important Events,Reminders and ActivityCalendar or TasksServiceSystem should generate an alert wherein a professionalcriminal is released from Jail and send the same to1. Police Station of the resident area2. Police Station of the area, where he / she hascommitted crime in the past3. All police stations, where similar modus operandi hasbeen reported in the stateNot AvailableNotification of Alerts,Important Events,Reminders and ActivityCalendar or TasksServiceSystem should have a Dictionary of common names andeach time a new name is entered the master data fornames should be updated. Also there should be a systemgenerated alert when the user tries to enter a new namewhich is not there in the list of suggested names.Example: when the user has entered Raje, system shouldshow the various suggestions like Rajeev, Rajesh etc. andincase a user enters RajeevX, system should show an alertsaying that "please correct the name if the entered nameis incorrect"Not Available
  • 193. Karnataka State Police RFP for Selection of State System Integrator 192E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Notification of Alerts,Important Events,Reminders and ActivityCalendar or TasksServiceSystem should allow the IO to select an appropriatedistribution list from a master list of email to send anyalertNot AvailableState-SCRB-NCRB DataTransfer andManagement ServiceExtract the crime, criminals, and other related data orupdates from the previous extraction from States and UTsdatabase at regular and pre-specified periods. Theperiodicity might differ from data group to data group.Not AvailableState-SCRB-NCRB DataTransfer andManagement ServiceThe data extracted from States/UTs must be transformedinto standard formats required by NCRB.Not AvailableState-SCRB-NCRB DataTransfer andManagement ServiceThe data should be run through a quality process toidentify any possible duplicates or wrong data beforesending to NCRBNot AvailableState-SCRB-NCRB DataTransfer andManagement ServiceTransformed and cleansed data must be uploaded on toNCRB databasesNot AvailableState-SCRB-NCRB DataTransfer andManagement ServiceThe system should provide the flexibility to cleanse andtransform dataNot AvailableState-SCRB-NCRB DataTransfer andManagement ServiceSupport automatic extraction of data Not AvailableState-SCRB-NCRB DataTransfer andManagement ServiceProvide an option to monitor and manage data extraction,Transformation and loading processNot AvailableState-SCRB-NCRB DataTransfer andManagement ServiceAllow the user to kick start the load process manually inthe absence of load failureNot AvailableState-SCRB-NCRB DataTransfer andManagement ServiceAllow reconciling those records which failed during theload process.Not AvailableState CASAdministration andConfigurationManagement ServiceNA NA
  • 194. Karnataka State Police RFP for Selection of State System Integrator 193E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011User Help andAssistance ServiceProvide detailed context-sensitive help material for all thepossible actions and scenarios on all user interfaces in theapplication.Not AvailableUser Help andAssistance ServiceProvide context based help facilities and also on-line helpat functions, screen and field level that can be customizedby the State.Not AvailableUser Help andAssistance ServiceHave comprehensive help facility wherein the users canobtain system specific technical / functional help on lineNot AvailableUser Help andAssistance ServiceAccessible to the users both in the offline and online mode Not AvailableUser Help andAssistance ServiceMaintain and make available to user a database offrequently asked QuestionsNot AvailableUser Feedback Trackingand Resolution ServiceProvide an interface for the user to log any defects orenhancement requests on the application and trackthereafterNot AvailableUser Feedback Trackingand Resolution ServiceSend alerts (e.g., email, SMS) to the user if the userchooses to whenever any action has been taken on thealertNot AvailableUser Feedback Trackingand Resolution ServiceEnable the user to track the submitted defect orenhancement request.Not AvailableUser Feedback Trackingand Resolution ServiceEnable the help-desk user to view the reports on thesubmitted defects or enhancement requests category-wise, status-wise, and age-wise.Not AvailableUser Feedback Trackingand Resolution ServiceAccessible to the users both from within the applicationand also outside the application through a differentinterface (ex, in case the CAS application is down).Not Available
  • 195. Karnataka State Police RFP for Selection of State System Integrator 194E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Activity Log Trackingand Audit ServiceAn audit trail is a record of actions taken by either the useror the system triggers. This includes actions taken by usersor Administrators, or actions initiated automatically by thesystem as a result of system parameters. The System mustkeep an unalterable audit trail capable ofautomatically capturing and storing information about: -All the actions (create/read/update/delete) that are takenupon the critical entities (case, suspect, property,…) in thesystem; The user initiating and or carrying out the action;The date and time of the event; Administrativeparameters. The word “unalterable” is to mean that theaudit trail data cannot be modified in any way or deletedby any user; it may be su+B170 bject to redepartment andcopying to removable media if required, so long as itscontents remain unchanged.Not AvailableActivity Log Trackingand Audit ServiceOnce the audit trail functionality has been activated, theSystem must track events without manual intervention,and store in the audit trail information about themNot AvailableActivity Log Trackingand Audit ServiceMaintain the audit trail for as long as required, which willbe at least for the life of the case to which it refersNot AvailableActivity Log Trackingand Audit ServiceEnsure that audit trail data is available for inspection onrequest, so that a specific event can be identified and allrelated data made accessible, and that this can beachieved by authorized external personnel who have littleor no familiarity with the system.Not AvailableActivity Log Trackingand Audit ServiceAble to export audit trails for specified cases (withoutaffecting the audit trail stored by the System). Thisfunctionality can be used by external auditors, who wish toexamine or analyze system activity.Not AvailableActivity Log Trackingand Audit ServiceCapture and store violations (i.e. A user’s attempts toaccess a case to which he is denied access), and (whereviolations can validly be attempted) attempted violations,of access control mechanisms.Not AvailableActivity Log Trackingand Audit ServiceAt a minimum be able to provide reports for actions oncases organized: By case; By user; In chronologicalsequenceNot Available
  • 196. Karnataka State Police RFP for Selection of State System Integrator 195E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Activity Log Trackingand Audit ServiceAny access to cases and all other activities involving thecases and related documents or data should also need tobe stored in the audit trail to ensure legal admissibility andto assist in data recoveryNot AvailableUser Access andAuthorizationManagement ServiceAllow the admin to create / update / delete user and userprofile.AvailableUser Access andAuthorizationManagement ServiceAllow the user to limit access to cases to specified users oruser groups.AvailableUser Access andAuthorizationManagement ServiceProvide for role-based control for the functionality withinthe systemAvailableUser Access andAuthorizationManagement ServiceAllow a user to be a member of more than one group AvailableUser Access andAuthorizationManagement ServiceAllow only admin-users to set up user profiles and allocateusers to groupsAvailableUser Access andAuthorizationManagement ServiceAllow a user to stipulate which other users or groups canaccess cases.Not AvailableUser Access andAuthorizationManagement ServiceAllow changes to security attributes for groups or users(such as access rights, security level, privileges, passwordallocation and management) to be made only by super-userAvailableUser Access andAuthorizationManagement ServiceAllow the user to those functionalities that he/she isauthorized to access.AvailableUser Access andAuthorizationManagement ServiceAllow a maximum of three attempts to login Not AvailableUser Access andAuthorizationManagement ServiceAllow the user to regenerate a lost password/resetpassword with set of hint questionsNot AvailableUser Access andAuthorizationEncrypt the user passwords Available
  • 197. Karnataka State Police RFP for Selection of State System Integrator 196E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Management ServiceUser Access andAuthorizationManagement ServiceAllow creation of new users, transfer of postings forexisting users and any other actions that affect theirauthentication and authorization settings.Not AvailableUser Access andAuthorizationManagement ServiceAllow changes in roles/ authorization with the transfer/promotions of staffAvailableUser Access andAuthorizationManagement ServiceThe application shall limit to only one session per user orprocess IDNot AvailableUser Access andAuthorizationManagement ServiceThe application should have capability to enforce requiredpassword policy (e.g. minimum password length,complexity requirements, password age etc).Not AvailableUser Access andAuthorizationManagement ServiceThe application should lock out user Id after performing aconfigurable number of unsuccessful attempts.Not AvailableUser Access andAuthorizationManagement ServiceApplication user Authentication & authorization relatedtransactions should be encrypted.Not AvailableUser Access andAuthorizationManagement ServiceApplication should restrict to authenticate a user whosepassword has expired until the user changes the expiredpassword.Not AvailableUser Access andAuthorizationManagement ServiceThe application should display an appropriate messageupon successful login or and a warning after failed loginattempt.Not AvailableUser Access andAuthorizationManagement ServiceThe application should enable the creation of differentuser groups, and the assignment of different privileges toeach group.Not AvailableUser Access andAuthorizationManagement ServiceThe application should display the last login status(successful/unsuccessful, time) to the user.Not AvailableUser Access andAuthorizationManagement ServiceIn case the system is being accessed by other systems /web services / interfaces, the system should perform dueauthentication.Not Available
  • 198. Karnataka State Police RFP for Selection of State System Integrator 197E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011User Access andAuthorizationManagement ServiceData transfer to and from the application / web server,through an unsecured network, should be encrypted usingSSL 3.1 128 bit encryption using AES encryption algorithm.The encryption process should ensure point to pointencryption from the client to the application/web server.Not AvailableUser Access andAuthorizationManagement ServiceIn certain cases there may be requirement to upload datainto the application system. The application system shouldprovide provision to define the processes where uploadingfeature has to be provided or has to be withdrawn from.Along with such provisions it should also provide for amechanism to define the type and size of attachments foreach upload.Not AvailableUser Access andAuthorizationManagement ServiceEvent logging is extremely helpful in documenting useractivity. It creates an accurate record of user activity suchas which users accessed which system, as well as whichwebsites they visited when and for how long. The solutionshould log all types of events especially those related tosecurity and transactions.Not AvailableUser Access andAuthorizationManagement ServiceThe system shall support the following methods for logcollection :o Windows Management Instrumentation (WMI) forremote collection from the Windows Event Log.o Syslog.o Open Database Connectivity (ODBC).o Text Log (flat file).o Open Platform for Security (OPSEC).Not AvailableLogging The SI and the department should agree on a timeframefor which old audit logs will be maintained for readyreference in the system. The old records may be archived.Not AvailableLogging The application should log all application transactiondetails including time stamp, operator, approver IDs,update/modification trail etc.Not AvailableLogging The application should protect its audit records fromunauthorized deletion, modification, or disclosure.Not AvailableLogging Any critical log information which requires urgentattention, such as issues which can lead to downtime,should be captured properly and an appropriate alert begenerated and sent to department officials as well as thetechnical team of the SI.Not Available
  • 199. Karnataka State Police RFP for Selection of State System Integrator 198E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Logging For critical application areas, the system should be able tocapture thorough audit trails of creation, updation /modification and deletion.Not AvailableLogging The system shall have the capability to drag and dropbuilding of custom queries & reports.Not AvailableLogging The system shall have a secure and preferably embeddedlog repository to store logs that do not require separatedatabase expertise to administer and manage.Not AvailableFile Security The solution should implement policy managementsolutions for access control and network security. Thesoftware for policy management will ensureimplementation of well – defined policy and monitoring ofany deviation from the department’s policies, which wouldbe in line with global standards like ISO 27001, BS7799,RBI & IBA guidelines, etc.Not AvailableFile Security The database/file which stores username and passwordshould be secured and have restricted access.Not AvailableFile Security Provision should be made to ensure that data in any formshould not be copied on to any external media withoutauthorization.Not AvailableFile Security Provision should be made to encrypt the backup ofdatabase using an asymmetric algorithm such that the keyfor decrypting lies with one single individual.Not AvailableFile Security Any data copied or moved out of the Police IT systemshould be encrypted with the public key of the recipient.Not Available
  • 200. Karnataka State Police RFP for Selection of State System Integrator 199E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011ANNEXURE-B (INFRASTRUCTURE)KSP DC & DRC Proposed Network Infrastructure Technical Specification & Architecture.
  • 201. Karnataka State Police RFP for Selection of State System Integrator 200E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20111. Specification for Datacenter & DRC Server1.1 General Specification1.2 Server Management2. Specification for Link Load Balancer2.1 Architecture2.2 Load Balancing2.3 Link management Feature2.4 ISP Health Monitoring2.5 Redundancy2.6 QOS, Traffic Shaping & Bandwidth Management2.7 Device Management & Reporting3. Server Load Balancer & Global Server Load Balancer3.1 Architecture3.2 Integration3.3 IP Addressing and Routing3.4 Load Balancing Feature3.5 Management & NAT Feature3.6 Virtualization & Segmentation3.7 Server Application Health Checkup3.8 Redundancy3.9 Application Accelerators Features3.10 GSLB functionality3.11 Support for Persistancy Mechanism3.12 Device Management & Report4. Perimeter Multi Threat Management Appliances (MTM)4.1 General Specification4.2 Network Intrusion Prevention System (NIPS)4.3 Gateway Level Antivirus4.4 Web Content Filtering4.5 Application Control4.6 Data Leakage Prevention4.7 Spam Filtering4.8 Logging & Reporting
  • 202. Karnataka State Police RFP for Selection of State System Integrator 201E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20115. Internal Firewall5.1 Architecture & Performance5.2 Application Layer Filtering5.3 Networking Feature5.4 Management Feature6. Internal Intrusion Prevention System7. Core L3 Switch7.1 General Configuration7.2 Architecture7.3 Reliability Feature7.4 Layer 2 Feature7.5 IPv4 & IPv6 Routing features7.6 Multicast7.7 ACL/QoS feature7.8 MPLS Features7.9 Security7.10 Management & Maintenance8. Datacenter Gigabit L2 Switch8.1 General Configuration8.2 Architecture8.3 Reliability Feature8.4 Layer 2 Feature8.5 Multicast8.6 ACL/QoS feature8.7 MPLS Features8.8 Security8.9 Management & Maintenance9. DC & DRC Tape Library10. Enterprise Management Services (EMS)10.1 Application Performance monitoring10.2 Security Information & Event Management Requirement10.2.1 Event Collection10.2.2 Log Management and Storage10.2.3 Event Correlation
  • 203. Karnataka State Police RFP for Selection of State System Integrator 202E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 201110.3 Service Management & SLA Management10.3.1 General10.3.2 CMDB10.3.3 Service Management10.3.4 Incident Management10.3.5 Problem Management10.3.6 Schedule Management10.3.7 Service level Management10.4 Server Management & Reporting10.5 Network ManagementState Police Datacenter IT infrastructure Requirements Technical SpecificationTable of ReferenceS.No Table Description MinimumQuantityTable No1 Servers 2 Table 1.02 Link Load Balancer (LLB) 2 Table 2.03 Server Load Balancer (SLB) & Global Server Load Balancer(GSLB)2 Table 3.04 Perimeter Multi Threat Management Appliances (MTM) 2 Table 4.05 Internal Firewall 2 Table 5.06 Internal Intrusion Prevention Systems (IPS), 2 Table 6.07 Core L3 Switch 2 Table 7.08 L2 Switch 8 Table 8.09 Tape Library 1 Table 9.010 DC& DRC SAN Replication Specification 1 Table 10.011 Enterprise Management Services (EMS) AR Table 11.012 Backup Software AR Table 12.013 E-mail Messaging solution Upgradation 3000 mailBoxTable 13.0Here it should be noted that the above table provide the minimum Bill of Materials required at DC andDR. The bidder is free to perform his own objective analysis and propose the same as part of its ownBOM in its Technical Proposal. But the proposed BOM should not be lesser than what has beensuggested here.
  • 204. Karnataka State Police RFP for Selection of State System Integrator 203E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Table 1.0Datacentre Servers Technical Details Quantity -4S.No Parameter Specifications Compliance(Yes/No)General Specification1 Processor Server should be populated with four processor six coreeach and above Processor Intel Xeon/AMD equivalentwith minimum of 2.00 Ghz2 Cache Minimum of 18 MB3 Chipset Intel Chipset/ OEM Chipset / Or AMD Equivalent4 Memory Server should be configured with 64 GB memory5 MemoryPropertyDDR3 Registered Memory with Active Memory Protection6 Hard DiskDrives3 * 300GB 15K SAS. Server should support up to 8 harddisk bays of SAS/SATA/SSD7 RAIDControllerIntegrated 6Gbps SAS hardware RAID 0, 1 and 5. Raidcontroller should support on line Raid level migration, online capacity expansion and data scrubbing as well.8 Optical Drive DVD-RW9 GraphicsControllerMinimum of 16MB DDR2-SDRAM10 GigabitEthernetPortsMinimum four Gigabit Ethernet ports with full duplex /TCP/IP Offload Engine (TOE).11 PCI Slots 5 PCIe slots12 RedundantPower SupplyServer to be configured with Redundant Power Supplies13 RedundantCooling FansHot-swap and redundant cooling Fans to be configured inthe system14 Fiber Channel Server to be configured with Dual Single Port 8Gbpps FiberChannel Adapters.15 Form Factor 2U or moreServer Management16ServerManagementServer should support Management features as :Latest OS failure screen captureGraphical console redirection over LANRemote virtual floppy and CD-ROMSupport for IPMI v2.0 compliant management softwareSSL (Secure Socket Layer) and LDAP (Lightweight DirectoryAccess Protocol) support
  • 205. Karnataka State Police RFP for Selection of State System Integrator 204E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011IPMI over LANSerial Over LANHighly secure remote power on/offNMI/SMI detection and generationSystem reset controlMonitoring of system and battery voltage, systemtemperature, fans, power supplies,processor and DIMM statusNMI/SMI detection and generationShould be able to discover systems and other resources ina heterogeneous environment and Collect inventory dataabout hardware and software that is currently installed onsystemsShould be able to view and manage the status, problemsand events for discovered systemsShould be able to determine the health, compliance, andperformance of managed systems by viewing detailedinformation about the problems by inspecting the eventlogCapable of automatically send the notifications forhardware events or when thresholds are exceededCapable of doing configuration management of othersystems by Initially configuring one or more systems(hardware and operating systems). Automaticallyconfigure newly discovered systemsShould have feature like update manager for detectingand viewing out-of-date systems and also get anotification when systems are in need of updates andwhich updates are needed. Download, distribute andinstall available and requisite updatesShould be able to do the graphical remote control toolsincluding VNC, RDP, and web-based remote control forAMM, ILO, IMM, and RSAAble to discover and Work with virtualized environmentsincluding Microsoft Virtual Server, VMware, and Xen.Capable of viewing topology that shows the connectionsbetween physical and virtual resourcesCreate automation plans based on events from virtual andphysical resources and automation actions such asrelocating a virtual server based on critical hardware alertsCreate, delete and manage virtual servers and virtualfarms for several virtualization technologiesRelocate virtual servers to alternate physical hosts
  • 206. Karnataka State Police RFP for Selection of State System Integrator 205E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Table 1.0Datacentre -Link Load Balancer (LLB) Quantity - 2Sr.No.Description Mandatory/Optional ComplianceYes/NoArchitecture1.1 Appliance based only , with redundant power supplies Mandatory1.2 Ethernet ports 1000/100/10 Mbps , Minimum 6 ports Mandatory1.3 Should have SFP Fiber 2 Gigabit ports(GBIC Mini) Mandatory1.4 Should have minimum 4 GB RAM and upgradable to 8 GBand above with no additional cost.Mandatory1.5 Load balancing throughput minimum of 2Gbps andupgradable to 4 Gbps without changing hardwareMandatory1.6 Should support Dynamic routing protocols like OSPF, RIP1,RIP2 etc.Mandatory1.7 High MTBF of more than 70,000 Hours, validated by thirdpartyMandatory1.8 Should support minimum 200000 http request per second Mandatory1.9 Support 500000 concurrent TCP connections Mandatory1.1 Should support IPv6 and support IPv4 and IPv6simultaneouslyMandatory1.11 Proven routing engine which supports OSPF and RIP v1,2thereby eliminating need for a router for Internet linktermination1.12 It should be minimum of 1U with dual power supply MandatoryLoad Balancing Features2.1 Should provide Load balancing for inbound & outboundtraffic2.2 Selection of shortest path to Destination based onload/Hops/response time2.3 Should support static & dynamic proximity based outboundas well as inbound load balancing2.4 Should support the following load balancing algorithms* Least amount of Bytes* Least number of users/session* Cyclic* based on best response time for each protocol , eachdestination IP address , each domain* Weighted CyclicManagement software should have upward integrationwith HP Open View , Microsoft System Center OperationsManager , CA Unicenter , Tivoli Enterprise, manage engine.
  • 207. Karnataka State Police RFP for Selection of State System Integrator 206E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011* Http Proxy LB & POP3 Proxy LB2.5 Should have capability to convert normal http request tohttp proxy request on the fly2.6 Should support Transparent Proxy and Non TransparentProxyMandatory2.7 Should support multi flow redirection2.8 Should have transparent VOIP / SIP failover in case of linkfailure and the same should have 3rd party validation2.9 Micro second link switching without causing disconnection2.1 Active/Active device redundancy2.11 Support multiple IP address space2.12 Should support Static NAT, Dynamic NAT, One to One NAT &one to many NAT and PAT.2.13 link/device failure should be detected and connectionrecovery has to happen within 30 seconds2.14 Should support port aggregationLink Management Feature3.1 Should able to redirect traffic based on Source/DestinationIP address , network and TCP port3.2 Should have an option to define inbound/outbound Kbpslimit of throughput for any given IP address, network andlink.3.3 should provide details of connection routed to each link withIP & port details3.4 Should support High availability & Web compression Option3.5 Should support VPN High availability & Load balancing forclient to site VPNs3.6 Should have capability to configure Destination health checkper destination grouping3.7 Should be able to transfer load from one link to anotherwithout any disconnection3.8 Should be able to bring down any one of the device withoutany disruption to connectionsISP Health Monitoring4.1 Shall provide individual health check for each link4.2 Should do health check on any of the protocols like HTTP,SMTP, POP3, DNS, Ping, FTP, RTSP etc.4.3 Should provide AND , OR mechanism for health checkRedundancy5.1 Should support VRRP5.2 Should support transparent & stateful failover between 2devices
  • 208. Karnataka State Police RFP for Selection of State System Integrator 207E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011QoS, Traffic Shaping & Bandwidth Management6.1 Should support bandwidth management based on any L3-L7information6.2 Should support CBQ, WRR, mechanism for QoS6.3 Should support Minimum & Maximum bandwidth allocationlimit per IP , network (source and destination)6.4 Should support Two-Way bandwidth management6.5 Should support traffic classification on the basis of layer-3 tolayer-7 information6.6 Should support to define bandwidth per session in any givenpolicy defined on source/destination/applicationDevice Management & Reporting7.1 Should have GUI interface for configuration & reporting7.2 Should have HTTP / HTTPS interface management7.3 Should have SSH / Telnet / CLI interface7.4 Should have SNMP V1, V2c, V3 support7.5 Device should have capability to maintain multiple OS forrecovery7.6 Provide real time and historic Bw utilization report basedper link , per IP address and per networkCertifications8.1 Safety: EN 60950; UL 1950, CSA 22.2 No 9508.2 EMI: EN 55022 Class A, EN 50024 FCC, Part 15B Class A CE,CUL, VCCITable 3.0Datacentre -Server Load Balancer with Global Server Load Balancer(SLB & GSLB)Quantity - 2S. No. Description Mandatory/Optional Compliance(Yes/No)Architecture1.1 Should have minimum 6 no 10/100/1000 Ethernet Portswith redundant power option.Mandatory1.2 Should have minimum 2 SFP slots Mandatory1.3 Should have minimum 4GB memory which is upgradable upto 8 GB with no additional costMandatory1.4 Should support 2Gbps Throughput and upgradable to 4Gbps in future without additional hardwareMandatory1.6 Minimum of 4 million simultaneous session support Mandatory1.7 Minimum 200000 L4 concurrent connections per second Mandatory
  • 209. Karnataka State Police RFP for Selection of State System Integrator 208E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20111.8 Should have capability to support port trunking1.9 High MTBF of more than 70,000 Hours, validated by thirdparty1.11 Should support minimum of 200,000 HTTP Transaction persecondMode of integration, IP Addressing (IPv4 and IPv6) and Routing features2.1 System supports routed mode2.2 System supports transparent mode2.3 System supports one-leg mode2.4 System supports direct server return mode2.7 Should support IPv4 addressing2.8 Should support IPv6 addressing2.9 Should support IPv6 client and IPv4 servers Mandatory2.11 Should support IPv4 client and IPv6 servers Mandatory2.12 Should support routing protocols RIP, OSPF to participate inDynamic routingLoad Balancing Features3.1 Minimum support for 100 Servers & Maximum for 30003.2 Should support load balancing algorithms3.2.1 Least amount of Bytes to specific server or specific server inspecific farm3.2.2 Round Robin / Cyclic3.2.3 Weighted Cyclic3.2.4 SNMP Parameters, like Server CPU utilisation etc3.3 In case of Server / Application failure device should detect itin not more than 30 seconds3.4 Should support TCP, UDP and SCTP based applications loadbalancing3.5 Should able to load balance traffic based on Source IP,Destination IP & TCP PORTServer Management and NAT Feature4.1 Should support Graceful shutdown of Servers4.2 Should support Graceful Activation of Servers4.3 Should support Server NAT4.4 Should support Outbound NAT
  • 210. Karnataka State Police RFP for Selection of State System Integrator 209E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20114.5 Should support Client NAT (Proxy)Virtualization / Segmentation5.1 Virtualization / Segmentation : Ability to divide single box into multiple boxes & operate as independently So singledevice can be used to load balance multiple DMZ serverswithout compromising network security based on physicalport and V-LAN tag5.2 It should support virtualization / segmentation upto 500segments in same device. The device should be configuringwith Active-Active clustering.MandatoryServer and Application Health Check Features6.1 Should provide individual health check for each Server &Application and In case of Server or Application failuredevice should detect it in not more than 30 seconds6.2 Should be able to do health check on protocols like HTTP,SMTP, POP etc.6.3 Should able to check the health of Server OS, Application &contents as well6.4 Should provide AND , OR mechanism between health check6.5 Should provide GUI interface to configure any health check6.6 Support for Web Servers, Domain Name System (DNS),cache, transparent caches, firewalls, intrusion detectionsystem (IDS), intrusion prevention system (IPS), VPNs, andSSL VPN device load balancing6.7 Role-Based Access Control (RBAC) feature to specifyadministrative roles and restrict administrators to specificfunctions within the system or virtual partitions, allowingeach administrator group to freely perform their taskswithout affecting the other groups6.8 Efficient inspection, filtering, and fix-up of popular datacentre protocols such as HTTP, Real-Time StreamingProtocol (RTSP), Domain Name System (DNS), FTP, andInternet Control Message Protocol (ICMP)6.9 Support for SSL acceleration to offload the encryption anddecryption of SSL traffic from servers and to look deeperinto encrypted data and apply security and contentswitching policiesRedundancy7.1 Should Support VRRP7.2 Should support transparent failover between 2 devices (ifany)7.3 Should support Client table Mirroring from Active to BackupDevice
  • 211. Karnataka State Police RFP for Selection of State System Integrator 210E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20117.4 Should support Persistency / stcikyness informationmirroring from Active to Backup device for persistent/sticky sessions, like JSESSIONID, ASP_NetSESSIONID,CookiesApplication Acceleration Feature8.1 Should Have Minimum 7500 SSL CPS from day 1 andupgradable to 12000 SSL CPS in future without additionalhardware & costMandatory8.2 Compression throughput of 1.5Gbps and should haveoption to upgrade up to 2 Gbps.8.3 Should support Trusted-Services status List (TSL) for ClientAuthentication8.4 Should support SHA-2 signing algorithm for server’s andclient’s certificates8.5 Should able to validate any client certificate field/extensionvalue against a configured list of allowed values without theneed for scripting solutions8.6 Should not compress objects that are known to haveproblem with specific browsers. This ability should bescoped per object type and client browser type, and allowthe user to review and modify the list of predefinedcompression exceptions8.7 Should have caching solution optimize client browsercaching time by changing objects headers8.8 Should allow user to define whether server selection isdone per connection or per request8.9 System supports passing client IP addresses through SecureSocket Layers (SSL) on serverSupport for Global Server Load Balancing Functionality (GSLB)9.1 Should have support for GSLB support without any licenseupgrade on the same hardware and should not require anyadditional hardware for the same9.2 Should support DNS based redirection9.3 Should support HTTP redirection9.4 Should support VIP advertisement via Dynamic Routing9.5 GSLB Should be supported on same hardware appliancewithout any additional hardware9.6 GSLB should work in Active-Active mode for Minimum 4Sites9.7 System supports global response time optimization in real-time through advanced load and proximity measurements,load and proximity9.8 System Should support Static and Dynamic Proximity Both
  • 212. Karnataka State Police RFP for Selection of State System Integrator 211E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20119.9 Support up to 1500 Name Server Forwarding Requests perSecond9.10 Should have a traffic-management process thatcontinuously monitors the load and health of any SNMP-capable device within each data centre.9.11 Should offload, augment and optimize the DNSinfrastructure by taking over the domain resolution processfor content requests and delivery for all types of static anddynamic Web content9.12 Should provide centralized command and control of theDNS resolution process for direct and precise control of theglobal load-balancing process9.13 Should support a Web-based GUI and DNS wizard tosimplify GSLB command and control9.14 Should support role-based access control (RBAC) andoperation to limit access to appliance functions andfeaturesSupport for Persistancy Mechanism10.1 Should supports session persistency based on Cookie10.2 Should supports session persistency based on IP Hashing10.3 Should supports session persistency based on Session ID(text match (IP/Port))10.4 Should supports session persistency based on Patternmatch (URI, offset value, and so on)10.5 Should supports session persistency based on Genericpacket-header bit / data patterns10.6 Should supports session persistency based on SIP tags10.7 Should supports session persistency based on HTTP headervalue10.8 Should supports session persistency based on RADIUS10.9 Should supports session persistency based on UDP sessiontracking10.10 Should supports session persistency based on DNS request10.11 Should support server persistency based on XML tagsattribute or XML tags values, without the need for scriptingsolutions. The solution should allow matching different tagsin requests and responses.Device Management & Reporting11.1 Should provide GUI interface for configuration & reporting11.2 Should provide HTTP / HTTPS interface management11.3 Should provide SSH / Telnet / CLI interface
  • 213. Karnataka State Police RFP for Selection of State System Integrator 212E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 201111.4 Should support SNMP V1, V2c, V311.5 Should provide Detailed LIVE reporting for traffic on eachserver / Farm11.6 Should provide detailed historic reporting for each server /farm trafficTable 4.0Datacentre -Perimeter Firewall with Multi Threats ManagementDevices (MTM)Quantity-2S.No Description Mandatory/OptionalCompliance(Yes/No)1 Firewall: Appliance based firewall and should be ICSA andEAL4+ certified for firewall and IPSEC. Gartner2 The Firewall should provide a minimum throughput of 5Gbps scalable to 10 Gbps along with IPsec VPN throughputof 4 Gbps and scalable up to 8 Gbps without any hardwarechange.3 The solution offered should not be hard disk based. (Even ifthe hard disk fails all the security functionalities should workwithout any performance or functional degradation) andActive- Active clustering.4 Number of NIC slots to be mentioned exactly as supportedby the device. Should have minimum 10 interfaces10/100/1000 Ethernet interfacesLicensing: should be per device license and not user/IPbased license.5 Integrated purpose built in Firewall and VPN: Should haveintegrated IPSEC VPNs as well as SSL, should support DES, 3DES and AES (128,192, 256) and should be hardwareaccelerated encryption. Should support 5000 IPSEC VPN.6 Security Policy: should be easy to configure and manage thefirewall policies. Should support policy level logging. Shouldsupport policy level NAT and traffic shaping.7 High Availability: The firewall should be able to support highavailability and dynamic load balancing for data goingthrough the firewall (active-active) If external firewall loadbalancers are provided, even they should have highavailability in Active-Active.8 The Firewall must be capable of clustering multiple firewallstogether into a redundant and highly available statefulconfiguration. If an external load balancer is provided for
  • 214. Karnataka State Police RFP for Selection of State System Integrator 213E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011clustering, the load balancer should provide connectivity forat least 12 firewalls.9 Transparent Mode: should support transparentmode/Bridge mode for Seamless deployment into existingnetwork adding all security functionality without changing IPconfigurations in the network.10 Dual WAN/ISP support: should support automatic ISPfailover as well as ISP load sharing and load balancing foroutbound traffic. Should have separate interfaces forterminating dual ISP Ethernet connectivity. Outbound LoadBalancing with options like Round robin, Source Based ,Destination Based, Spillover, Ratio Based Load Balancing11 The appliance should support VLAN tagging (IEEE 802.1q)and should support VLANs on all interfaces and minimum of200 VLAN should be supported12 Support for virtual firewalls. Mininimum of 5 virtual firewallssupporte.13 Logging & Reporting : should support secure logging to aexternal logging device and generate reports based on thefirewall logs14 Should have expansion slots to add additional 4 gigabitinterfaces.15 Performance: Robust High Level Performance for firewalland VPN.16 Number of sessions : Should support at least 10,00,000concurrent sessions and at least 25,000 new sessions persecond17 should support minimum of 300 SSL users18 Should Provide options to create Identity Based policies,based on per user, user group, IP address etc.19 Firewall Should provide options to integrate with ExternalServers like LDAP, Active directory, RADIUS & TACACS+ forAuthentication29 Should support Traffic Shaping for prioritizing the BandwidthPer policy , Per User , Per IP address21 Should support Two factor Authentication with PKI andPassword22 Should provide options for Quota Management for upload /download per policy, per IP address23 Option to add an additional Storage hard disk module forlocal logging24 Should Support Static, Dynamic & Policy based routing
  • 215. Karnataka State Police RFP for Selection of State System Integrator 214E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 201125 The appliance should Support RIP v1 & v2, OSPF, BGP,Multicast,IPv6 static routingNetwork Intrusion Prevention System (NIPS)1 Should be a appliance based solution and IPS should be ICSAcertified2 If it is not a integrated functionality, the standalone solutionshould be able to integrate with the firewall and should haveoptions to dynamically change the firewall policies.3 Support minimum of 3000 or more signatures with onlinedownload support of newer signatures.4 There should be an option to create User-specified customsignatures.5 The IPS should have high availability, so that in case if theprimary fails the secondary appliance will become activewithout any manual intervention6 IPS signatures should have various configurable actions liketerminate a TCP session by issuing TCP Reset packets to eachend of the connection, or drop the traffic in addition tosending a alert and logging the incident. Should have optionsto quarantine the attacker IP address for a predefined time.7 Signatures should a severity level defined to it so that ithelps the administrator to understand and decide whichsignatures to enable for what traffic (e.g. for severity level:high medium low)8 IPS shall be able to be configured such that attack signatureand traffic analysis focus only on specified hosts, specifiedprotocols, or specified services and should be configurableat a firewall policy level.9 Vendor updates its attack signature database regularly and itshould be configurable to update the signaturesautomatically without manual intervention to the IPS device.This data should be available in the public web site in termsof the attack signatures and the when it was made availablefor download.10 Vendor makes new attack signatures and new majorsoftware releases available for download from its Web siteand also notifies automatically through e-mail about theavailability of new signatures and new product releases.11 Should provide minimum of 1 Gbps IPS throughputGateway Level Antivirus1 AV scanning solution should be based on complete contentreassembly and not based on stream based AV scanningtechnology
  • 216. Karnataka State Police RFP for Selection of State System Integrator 215E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20112 Should support minimum AV throughput of 350 Mbps3 Gateway level Anti-Virus should provide high-performancereal time protection against viruses in SMTP, POP3, IMAP,HTTP, IM ((AIM, ICQ, MSN, Yahoo) and FTP traffic.4 Gateway level Anti-Virus should provide high-performancereal time protection against viruses in secure (encryptedtraffic) SMTPS, POP3S, IMAPS, HTTPS and FTPS traffic.5 The proposed solution should be licensed per unit as againstper user.6 Should have option to configure to respond to virusdetection in several ways i.e. Delete the file; quarantine thefile, Alert email. It should have the option to quarantine theinfected PC for a pre-configured duration. Should haveoption to quarantine the virus infected IP for predefinedtime.7 Frequent updates of virus pattern files should be availablefrom the Web site and option for scheduling for automaticdownload and installation should be available. This datashould be available in the public web site in terms of the listAnti-virus signatures and the when it was released.8 Should have facility to block files based on file type as well asfile extensions over HTTP, HTTPS, FTP, SMTP, POP3 as well asIMAP9 Should have facility to configure the max file/email sizewhich can be downloaded thru internet10 Should have granular controlling terms of options to selectwhat traffic to scan for viruses and the same should beconfigurable at a firewall policy level.11 The solution should support load balancing for the AVscanning, so that the traffic which needs to be scanned canbe load balanced across the boxes in the clusterWeb Content Filtering1 Web content filtering solution should work independentlywithout the need to integrate with proxy server2 should have facility to block URL based on categories as wellas based URL patterns (e.g. yahoo.*) and based on keywords, options to define the URL exempt list3 The proposed solution should be licensed per unit as againstper user.4 URL database should have minimum of 40 million sites andmore than 60 categories.5 Should have configurable parameters to block/allow unratedsites. Should have configurable options to allow/deny access
  • 217. Karnataka State Police RFP for Selection of State System Integrator 216E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011to web sites in case if the URL rating service is unavailable6 Should have options to customize the block messageinformation send to end users7 Should have facility to schedule the configurations so thatnon work related sites are blocked during office hrs. andallow access to all sites except non harmful sites during non-office hrs.8 Should have facility to configurable policy options to blockweb sites based on banned words.9 The solution should be able to block spywares /adwares etc.10 "The solution should have options to block download of filesover internet based on file extension or file type( e.g. *.avi, *.mpeg, *.mp3 etc.) "11 The proposed solution should be licensed per unit as againstper user.Application Control1 Provide options for Layer 7 application control & provideoptions to block unwanted applications based onapplications behaviour2 Should provide pre-defined list of categories andapplications - listed over 1000 Applications predefined3 Should provide options to block all unwanted applicationslike ultrsurf, P2P, Torrents, Web Based Chats ( IM )etc.irrespective of client application or Web based application4 Should have granular control to allow, block or log otherapplications that are not configured /listed5 Should be able to block the applications regardless of theservice port or protocol used for communicationData Leakage Prevention1 Provide options to block / log confidential information beingsent to Internet2 Should at least block Text files ,PDF & MS-word3 Should protect leakage on confidential information throughthe following HTTP, HTTPS, Email, IM chat4 Provide options to block attachment Size and attachmentType5 Should provide option to block any critical information likecredit card, login ID password information being sent fromto InternetSpam Filtering1 should be appliance based solution integrated with the UTMappliance
  • 218. Karnataka State Police RFP for Selection of State System Integrator 217E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20112 vendor should have their own RBL database of known spamsources to validate/check whether the mail is a spam or not3 The proposed solution should be licensed per unit as againstper user.4 should be able to detect spam mails in SMTP, POP3 as wellas IMAP protocols5 the proposed solution should have inspection facility on theheader and body of the mail to check for spam URI contentand identify whether the mail is a spam mail or not.6 Option should be available to manually configure multipleRBL& ORDBL servers to check for spam mail7 Should have options to configure white list as well black listbased on IP address/email address/domain and validateagainst the same to detect whether a mail is spam mail ornot8 Should have provision to define banned key words andcheck against those key words to identify spam mails.9 Should have configurable spam actions for detected spammails (e.g., tag the mail, delete the spam mail etc.).Logging and Reporting1 Logging and reporting should not be done on the sameappliance where the UTM functionalities are offered2 The centralized logging reporting solution should hardwareappliance based, If not then SI should proposed same as partof the single solution.3 Should have secure connectivity between UTM appliancesand log analysis solution, It should have at least 4 10/100ports.4 The solution should generate the detailed reports for all theUTM functionality like firewall , IPS, AV, web contentfiltering, anti-spam and VPN.5 The solution shall have readymade templates to generatereports like complete reports or attack reports, bandwidthreport, intranet report, virus report, top viruses, top attacks,BW usage etc.. Should support at least 150 different types ofreport, should have options to generate reports in differentformats like html, pdf, ms word etc..6 The solution should help to analyze/understand Attacks overvarious protocols like http, ftp, SMTP, POP3 and IMAP aswell as to sources and destination for these attacks.7 The solution should help to analyze/understand the protocoland bandwidth usage by users to help in capacity planningand understand network utilization
  • 219. Karnataka State Police RFP for Selection of State System Integrator 218E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20118 The solution should have configurable options to send thereports as a mail to the designated email address or to ftpto the configured ftp location9 Should have configurable parameters to send alert emailsbased on event type or attack type or total number ofattacks etc., Should have configurable parameters to setalert thresholds (eg. If same event/attack occurs more than5 times within an hrs time)10 The solution should also have the option to generate reportsbased on the logs collected from multiple firewalls UTMsand option to schedule the report generation (eg. hourly,daily, weekly etc.).11 The solution should be running its own syslog server tocollect the logs12 Should have the facility to archive the real payload(actualcontent) of E-mail, IM, HTTP and FTP traffic which is passingthrough the security appliances like IPS/firewall etc13 Should have either an integrated vulnerability scanner forinternal hosts on the network or should be asoftware/hardware based solution which should supportminimum 200 network nodes vulnerability scanningconcurrently14 should support at least 1 TB storage and scalable up to 4 TB15 Should collect 1000 logs per second16 Should provide options for RAID with additional Hard diskTable 5.0Datacentre-Firewall Appliance-Internal Quantity - 2S.No Description Mandatory/OptionalCompliance(Yes/No)Architecture & Performance1 The Firewall should be Hardware appliance based, Reliable,purpose-built security appliance with hardened operatingsystem.2 The appliance should be modular with minimum 1 slot to addadditional port and support external or internal redundantpower supplies.3 Should support Active/Active Firewall for High Availability &Scalability
  • 220. Karnataka State Police RFP for Selection of State System Integrator 219E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20114 Minimum of 5 Gbps Firewall ThroughputMinimum of 2 Gbps IPSec VPN ThroughputMinimum of 1,500,000 concurrent connections50,000 Connections/second256 Security zonesIEEE 802.1Q VLAN supportWith Virtual Firewalls options5000 IPSec VPN TunnelsDeployment modes: IP transparent, routed, NAT, PATAutomatic session synchronizationProtocol Support & Application layer filtering5 The Firewall should have Integrated specialized inspectionengines for protocols like HTTP, FTP, DNS, SNMP, ICMP,SQL*Net, H.323 Versions 1-4, SIP etc.Application layer gateway support for FTP, SMTP, HTTP,H323 and SIPUser-based Web HTTP URL content filteringCustom SMTP mail subject/content/attachmentfilteringJava/Active-X detection and blocking6 The Firewall should provide advanced inspection services todetect and optionally block applications tunnelling throughWeb application ports7 Support for SNMP version filtering for all SNMP trafficattempting to flow through security appliance, supportingfiltering of SNMP versions 1, 2, 2c, and 38 Should provide IP Packets reassembly and analysis services tohelp detect attacks that are spread across a series of packets9 Inbound and outbound polices for interfaces, time-basedpolicies for improved control over network and applicationusageMonitoring & Management10 Should be able to Push VPN policy dynamically to Easy VPNRemote-enabled VPN solutions upon connection, eliminatingthe need to manage each client separately and thereforehelping ensure enforcement of the latest corporate VPNsecurity policies using management software11 Support for bidirectional state sharing between Active/Activefailover pair members for support of advanced networkenvironments with asymmetric routing topologies, allowingflows to enter through one Firewall appliance and exit throughthe other, if required
  • 221. Karnataka State Police RFP for Selection of State System Integrator 220E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 201112 Support to perform software maintenance release upgrades onthe Firewall appliance failover pairs without affecting networkuptime or connections13 Route redistribution between OSPF processes, including OSPF,static, and connected routes. Load balancing across equal-costmultipath routes14 Should support Stateful Failover with Dynamic RoutingProtocols where routes that are learned through dynamicrouting protocols (such as OSPF) on the active unit aremaintained in a Routing Information Base (RIB) table on thestandby unit15 Access control and deep inspection firewall services for nativeIPv6 network environments and mixed IPv4 and IPv6 networkenvironments in future.16 Support multiple levels of customizable administrative roles, sothat businesses can grant administrators and operationspersonnel the appropriate level of access to each appliance; forexample, monitoring-only access, read-only access to theconfiguration, network configuration only, firewallconfiguration only, and so on17 Ability to generate AAA records for tracking administrativeaccess to appliances, as well as tracking all configurationchanges made during an administrative session18 Ability to perform configuration rollback and offers the abilityto store and use multiple configurations and software images incompact flash memory19 Internal Firewall shall not be of the same make as the PerimeterFirewall with Multi Threats Management Device (MTM)
  • 222. Karnataka State Police RFP for Selection of State System Integrator 221E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Table 6.0Datacentre - Intrusion Prevention Systems (IPS)-Internal Quantity - 2S.No Description Mandatory/OptionalComplianceYes/NoGeneral Specification1 The IPS should be Hardware appliance based. IPS (IntrusionPrevention Systems) should detect and actively prevent attacks inreal-time and should be placed in INLINE mode scanningbidirectional traffic.2 IPS Device should have minimum of 1-Gigabit IPS performance.The performance figure of 1 Gbps should be achievable in a singledevice and should be scalable to 1.5 Gbps on the same hardwarewithout any additional hardware change.3 IPS system should provide protection for minimum 4 Gigabitinline copper segments and two fiber gigabit inline segments in asingle Device.4 IPS system should have concurrent session handling capacity of 1Million sessions.5 IPS system should have configurable fail-open/fail-closemechanism for minimum 4 gigabit inline copper segments6 IPS system should support MPLS and VLAN environment. IPSsystem should be capable to scan malicious contents.7 IPS system should have High performance Hardware Architecturefor scalability, deep packet inspection and performance to meetdesired throughput.9 IPS system should have Signatures for Virus, worms, backdoors,Trojans & malwares.10 IPS should be a dedicated appliance and not a Unified ThreatManagement (UTM).or Multi Threat Management (MTM).11 Should have minimum of Dual redundant Power Supply.Protection Specification12 IPS system should have following network wide protectionsProtect against DoS/DDoS flood attacksSyn flood protection with Syn CookiesProtect against port scanning, host scanning and pingsweeps and worm protectionAdvanced network protection – Advanced intrusionprevention including DNS protection.Monitoring and identification of unencryptedpersonally identifiable information and otherconfidential data for protection against privacy anddata lossProtection for Web application, Web 2.0 anddatabases.
  • 223. Karnataka State Police RFP for Selection of State System Integrator 222E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 201113 IPS system should have following Server based zero day attackprotectionsProtect against Brute force attacksProtect against web application vulnerabilityscanningProtect against VoIP service misuse attacksAdvanced network protection – Advancedintrusion prevention including DNS protection.Monitoring and identification of unencryptedpersonally identifiable information and otherconfidential data for protection against privacyand data lossProtection for Web application, Web 2.0 anddatabases.14 IPS system should have Access control list15 Security policiesSecurity policies per segmentSecurity policies per VLANSecurity policies per Source/ Destination subnet16 Actions on Attack DetectionBlock attacks in real timeDrop Attack PacketsReset ConnectionsPacket LoggingAction defined per Attack17 IPS System should have support for protection against SSL basedencrypted attacks. SSL performance/throughput shall beminimum 1 Gbps18 IPS system should not suffer degradation of throughputperformance when SSL based attack protection feature isenabled.Management & Monitoring19 AlertsAlerting SNMPLog FileSyslogE-mail20 Security MaintenanceIPS Should support 24/7 Security Update ServiceIPS Should support Real Time signature updateIPS Should support Automatic signaturesynchronization from database server on webIPS Should support Provision to add static ownattack signatures up to 1000
  • 224. Karnataka State Police RFP for Selection of State System Integrator 223E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 201121 For each attack the system should send a complete capture of thefiltered packet along with the attack event report to managementstation.22 IPS system should have Centralized configuration, management &Reporting station with provision for secure communication &authentication between IPS & management station. This is notrequired if IPS can be managed and monitored from embeddedWeb GUI.IPS management console should support highavailability.23 Provision to generate customize reports according toDate and TimeAttack TypeAttack groups24 Management station should provide extensive event logging28 Should provide following reporting mechanismUser defined reportExecutive reports (graphical with top ten Source,destination, attacks, etc.)Pre-defined reports for topsources/destination/attack/attack type, etc.29 Device ManagementSNMP V1, 2C, 3HTTP, HTTPSSSH, Telnet, Console30 The proposed IPS vendor must be in the leaders or challengersquadrants in the most recent Gartner Magic Quadrant report forNetwork IPSTable 7.0Datacentre Core L3 Switch Quantity-2S.No Description Mandatory/OptionalCompliance(Yes/No)General Specification1 Dual Switch fabrics/Management ModulesInternal Redundant Power supplies48 x 10/100/1000 Mbps ports4 x 10-Gigabit XFP/SFP+ slots2 Core Switch should have minimum 1 slot free for futureexpansion
  • 225. Karnataka State Police RFP for Selection of State System Integrator 224E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Architecture3 Modular architecture, up to ten slots for interfacemodulesDual switch fabric capable with two dedicated fabricslots apart from the interface module slotsShall provide distributed switching technology (anyadditional hardware required for the same shall beproposed)Shall support distributed Layer-2 and Layer-3 forwardingThe switch shall be 19” Rack Mountable (proposed)Shall have up to 2.4 Tbps backplane capacityShall have up to 1 Tbps switching capacityShall have up to 700 Mpps switching throughputShall support up to 40 non-blocking 10G ports or 480non-blocking Gigabit ports (Copper or SFP)Reliability Feature4 1+1 redundancy of the main control board1+1 redundancy of the power suppliesPassive backplane designHot plugging of all boardsShall have the capability to extend the control planeacross two active switches making it a virtual chassis,enabling interconnected switches to be managed as asingle common fabric with one IP addressVirtual chassis shall enhance network resilience,performance and availabilityShall support distributed device management,distributed link aggregation, and distributed resilientrouteShall support virtual chassis creation using standardEthernet interfacesVRRP and VRRPv3 support for L3 redundancyEthernet OAM (802.1ag and 802.3ah) supportRapid Ring Protection Protocol or equivalent providing200ms failover in ring networksGraceful Restart for OSPF/BGP/IS-IS for non-stopoperationVirtual Cable Test or equivalent to locate cable faultsSmart-Link or equivalent to achieve 50ms failover acrossLayer 2 linksSoftware hot patching or equivalent to allow onlinemodification to software bugs
  • 226. Karnataka State Police RFP for Selection of State System Integrator 225E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Layer 2 Features5IEEE 802.1P (CoS priority)IEEE 802.1Q (VLAN)IEEE 802.1d (STP)/802.1w (RSTP)/802.1s (MSTP)IEEE 802.1ad (QinQ) and VLAN mappingIEEE 802.3x (full-duplex flow control) and backpressureflow control (half-duplex)IEEE 802.3ad (link aggregation) and inter-board linkaggregationIEEE 802.3 (10Base-T)/802.3u (100Base-T)IEEE 802.3z (1000BASE-X)/802.3ab (1000BaseT)IEEE 802.3ae (10G)Inter-board port mirroring and flow mirroringLocal and Remote port mirroringIt shall be possible to configure mirror destination as asingle port or LACP groupPort broadcast/multicast/unknown Unicast stormsuppressionPort VLAN, protocol VLAN, subnet VLAN, and MAC VLANPrivate VLAN or equivalent1:1, 2:1,1:2, and 2:2 VLAN mappingGVRP SupportLLDP Support.IPv4 & IPv6 Routing features6ARP ProxyDHCP Relay and DHCP ServerStatic routing, RIPv1/v2OSPFv2, IS-IS, BGPv4Equal-cost routingPolicy Based routingICMPv6 and ICMPv6 redirectionDHCPv6, ACLv6OSPFv3, RIPng, BGP4+, IS-ISv6IPv6 Manual tunnels, 6to4 tunnelsIPv6 and IPv4 protocol stacks.Multicast7IGMPv1/v2/v3IGMP FilterIGMP Fast leavePIM-SM/PIM-DM/PIM-SSMMSDP and MBGPMulticast VLAN and Multicast VLAN+MLDv1 and MLDv2PIM-SMv6, PIM-DMv6 and PIM-SSMv6
  • 227. Karnataka State Police RFP for Selection of State System Integrator 226E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011ACL/QoS & MPLS Feature8Standard ACL and extended ACLVLAN ACL, Ingress/Egress ACLIngress/Egress CAR with the granularity of 64 kbpsTraffic shaping802.1P/DSCP priority marking and remarkingQueue scheduling mechanisms, including SP, WRR,SP+WRR and CBWFQ8 queues per portCongestion avoidance mechanisms, including Tail-Dropand WREDL3 MPLS VPNL2 VPN: VLL (Martini and Kompella)Multi Customer Edge/ VRF LiteSecurity9Portal authentication or Web Authentication and MACauthenticationIEEE 802.1x and IEEE 802.1x serverMultiple 802.1x authentication sessions per portAAA/RADIUS/TACACSSSHv1.5/SSHv2ACL flow filteringOSPF, RIPv2, and BGPv4 plain text and MD5authenticationHierarchical protection of command lines to preventunauthorized users and grant different configurationrights to different levels of usersThe FTP login and password mechanism based on IPaddress controlMultiple binding modes, such as IP address, VLAN ID,MAC address and port bindinguRPF SupportActive/standby data backupFault alarm and automatic fault recoveryARP attack detection and spoofing preventionManagement & Maintenance10Configuration through the CLI, console, Telnet, WebManagementFTP, TFTP and XmodemSNMP v1/v2/v3RMONTraffic statistics via sFlow, Net Stream or equivalentNetwork Time Protocol (NTP) Support
  • 228. Karnataka State Police RFP for Selection of State System Integrator 227E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Table 8.0Datacentre Gigabit L2 Switch Quantity-8S.No Description Mandatory/OptionalCompliance(Yes/No)General Specification1 24 x 10/100/1000 Mbps ports4 x Gigabit SFP slots (combo)Architecture3 The switch shall have 24 x 10/100/1000 Mbps portsThe switch shall support up to four Gigabit SFPsThe switch shall be 19” Rack MountableShall have up to 48 Gbps switching capacityShall have up to 35 Mpps switching throughputReliability Feature4 Shall support external redundant power supplyRapid Ring Protection Protocol or equivalent providing200ms failover in ring networksVirtual Cable Test or equivalent to locate cable faultsSmart-Link or equivalent to achieve 50ms failover acrossLayer 2 linksLayer 2 Features516K MAC addresses4094 VLANsVLANs based on port, protocol, MAC address, and IPsubnetQinQ and flexible QinQVoice VLANIEEE 802.1s (MSTP)IEEE 802.3x (full-duplex flow control) and backpressureflow control (half-duplex)Link aggregation up to 128 aggregation groups eachsupporting up to eight GE portsTraffic mirroring, Port mirroring and remote portmirroringBroadcast, multicast and unicast storm controlJumbo framesDHCP Client, RelayACL/QoS Feature6Packet filtering at Layer 2 (L2) through Layer 4 (L4);providing traffic classification based on source MACaddress, destination MAC address, source IP (IPv4/IPv6)
  • 229. Karnataka State Police RFP for Selection of State System Integrator 228E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011address, destination IP (IPv4/IPv6) address, port,protocol, VLANPacket filtering based on time rangeSupport packet redirectionEach port supports eight output queues.Support flexible queue scheduling algorithm, which canbe set based on ports and queues; supporting StrictPriority (SP), WRR, and SP+WRRSupport the remarking of 802.1p and DSCP priorities ofpacketsRate limiting with a granularity of 64 kbpsSecurity7Hierarchical user management and password-basedprotectionAAA/RADIUS/TACACS authenticationMAC address authentication, 802.1x authenticationMultiple 802.1x users per portSSH 2.0, HTTPS and SSLIP-MAC-port bindingIP Source GuardARP detectionMAC address learning limit on a portSupport STP Root Guard and BPDU GuardDHCP SnoopingManagement & Maintenance8Configuration through CLI, Telnet, and Console portSNMPv1/v2/v3Remote Monitoring (RMON) alarms, events and historyrecordsWeb-based ManagementNTP802.1ag and 802.3ah supportSystem logs and hierarchical alarmsSupport power alarms, fan and temperature alarmsTable 9.0Datacenter Tape Library Technical Details Quantity-1S.No Parameter Specifications Compliance(Yes/No)1 Minimum LTO5 Drives 2 Half Height Drive2 Minimum slots for Tape Cartridge 12 EXPANDABLE UPTO 24
  • 230. Karnataka State Police RFP for Selection of State System Integrator 229E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20113 Data TX rate Native/ compressed - PerDrive140/280 MBps4 Min. Data storage capacity -Native/Compressed36/72 TB5 Web based Management Compulsory6 Interface on Drive Native FC 8Gb7 Interface Supported within sameenclosure ( All together)FC8 Barcode Reader Compulsory9 Tape Loading Through RemovableMagazineALL Tapes10 Digital Speed Matching Compulsory11 Encryption for Data Security Compulsory12 Form Factor 2U13 MTBF 100000 Hours14 MSBF 2,000,000 Cycles15 Backward Read Compatible LTO4/LTO316 Backward Write Compatible LTO417 Warranty 3YearsTable 10.0Specifications for Storage Replication Between Existing Primary Storage & DRC Storage Quantity-1S.No Specifications Compliance(Yes/No)1 Vendors to propose heterogeneous array based replication solution between existingHitachi SAN storage and any other storage solution in DC should be replicable to theproposed DR storage. Also, the solution proposed should have the capability toreplicate data between DC and DR storage for all protocols including FC, iSCSI, CIFSand NFS.2 Host/Server based replication is not acceptable.3 File server data (around 2 TB) would also be consolidated to existing unused capacityin Hitachi storage through CIFS and NFS protocol which would also be replicated toDR storage. Vendors to propose a solution by which the unused capacity in existingstorage can be utilized for file data using CIFS and NFS protocol. Alternatively,vendors can propose a separate file (CIFS and NFS) storage with 2 TB usable capacity
  • 231. Karnataka State Police RFP for Selection of State System Integrator 230E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011using 15K rpm FC/SAS drives that would be replicated to DR storage.4 Vendors to quote details of any hardware and software that would use for replicationbetween Existing Primary storage and DRC storage (new).5 Any hardware quoted for heterogeneous replication should be proposed in highavailability mode (No single point of failure), Details to be provided.6 Replication solution offered should have the capability to do replication betweenprimary and DR site in Synchronous and Asynchronous mode.7 Licenses for the same should provide for at least 20 TB of data.8 Replication solution proposed should be offered with Compression capabilities forbandwidth savings. Please provide the details of hardware/software proposed forcompression capabilities.9 If additional SAN ports, hardware etc. are required for the replication solution,vendors should include the same in the solution. Please highlight the details.10 Replication solution offered should be able to replicate between all leadingenterprise storage vendors including HP, Hitachi, NetApp, EMC, IBM etc. and the DRstorage.Table: 11.0Enterprise Management Services (EMS)S.No Specifications Compliance(Yes/No)Application Performance1a. End to end Management of applications (J2EE/.NET based).b. Monitoring of third-party applications without any source code changerequirements.c. Proactive monitoring of all end user transactions; detecting failed transactions;gathering evidence necessary for problem diagnose.d. Storage of historical data for problem diagnosis, trend analysis etc.e. Data, reports and views from the synthetic monitoring solution should be ableto be incorporated into common dashboard views along with real usermonitoring and infrastructure monitoring.f. The solution must be able to scale to reflect performance and availability frommany geographical locations where business services are accessed without a
  • 232. Karnataka State Police RFP for Selection of State System Integrator 231E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011significant increase in solution.g. Dashboards should be easily customizable using visual editing capabilities andno coding they should be role-based so that business and IT stakeholders getthe necessary visibility into the health of business and provide out-of-box KPIsthat can be used to Present different aspects of business service health.h. Scripts can be recorded from client application.i. Should use non-proprietary programming language for creating scripts.j. Should support testing of following environments/protocols : HTTP, WebServices, Web2.0,Flash, Flex, SAP, Siebel, Citrix, .NET, Java, Wireless, Oracle E-Business, PeopleSoft, POP3, IMAP, WinSock, FTP, DNS, Multimedia MessagingService, Microsoft Media Player, Real Media, Legacy Systems 3270, 5250,VT100.k. Script recording should capture the user “think-time” and allow think-time to berandomized during the load testing to emulate actual user behavior.l. Should allow selection of different network bandwidth, emulating analogmodems, ISDN, DSL, or custom bandwidth for understanding transactionresponse times.m. Uses a suite of integrated performance monitors to quickly isolate systembottlenecks without having to install any data capturing agents on themonitored servers/components within the systems architecture. Performancemonitor shall include but not limited to the followings: Client-side Monitors,Virtual User Status, User-defined Data Point, Transaction Response Time,Transaction per Second (Passed), Transaction per Second (Failed), Download perSecond, throughput, hits per second, connections per second, web pagediagnostics, page component breakdown.n. Should provide Network delay monitor for a breakdown of the networksegments between client and server, as well as network delays.o. Should enable running virtual users and monitoring key server resources over afirewall without opening up a wide range of ports.p. Provides the ability to build goal oriented load scenarios e.g. trans/sec ortransaction response time in addition to concurrent user scenarios for targetapplications.q. Enable setting of SLA’s and monitor against collected performance data.r. Processes the data and generates an off-line graph for each measurement thatwas monitored during the load test.s. Provide flexibility to allow user to perform custom correlation between testresult metrics to arrive at reasons for slow transactionst. Able to access results of multiple test runs the same time to display correlationbetween different test runs and trend these measurements.u. Detect similar trends among measurements by auto-correlating a measurementin one graph with measurements in other graphs.v. Should provide ability to generate report from the load testing analysis graphinto HTML and MSWord (doc) formatw. Should provide ability to re-use test scripts in Operations solution from thesame OEM Vendor in their production environment
  • 233. Karnataka State Police RFP for Selection of State System Integrator 232E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011x. Should provide ability for Diagnostics Monitors as complementing extension forcurrent provided solution should be able to breakdown the time spent on eachcomponent across presentation, business and database layersy. Should drill down from slow, end-user transactions to the bottleneckedcomponent, method or SQL statement, helping to solve memory, exception andother common problemsz. Should display the detailed call-tree that pinpoints the exact slow methodwithin method call stackaa. Should support J2EE, .NET, SAP, SOA or Siebel Applicationsbb. Should also support integration with Operations solution from the same OEMVendorcc. The solution should watch application components, J2EE services and JVMresources from within the Java / J2EE application with negligible overheadwithout requiring installation of agents outside the J2EE application server.dd. The proposed solution should be JVM & JDK independent, thereby enabling tomanage applications on any Java Virtual MachineSecurity Information and Event Management Requirement2 Events Collectiona. Device Support: Comprehensive out of the box coverage for over 250 +devices across all types of event sources.b. Custom Collection API: The vendor’s product must have a toolkit to allowcustomers to create integration with unsupported legacy or home-grownevent sources.c. Categorized Event Data: The vendor’s product must categorize log data into ahumanly-readable format to eliminate having to know vendor-specific eventIDs.d. Bandwidth Throttling: The vendor’s product must provide the ability to limitbandwidth used for transmitting event data from remote sites.e. Transaction Assurance: The vendor’s product must provide some mechanismthat guarantees delivery of events to the log management system and thatno events will get lost if the log management system is unavailable.f. Event Reduction: The vendor’s product must provide the ability to reduceevent data through filtering or aggregation before it is sent to the logmanagement system.g. Secure Transport: The vendor’s product must provide encrypted transmissionof log data to the log management system.3 Log Management and Storagea. Centralized Log Storage: The vendor’s log management system must beappliance-based with integrated storage.b. Log Management Scalability: The vendor’s log management system mustscale to larger environments and the increase of additional event sources.c. Log Management Performance: The vendor’s log management product must
  • 234. Karnataka State Police RFP for Selection of State System Integrator 233E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011be capable of handling event rates of up to 100,000 events per second (eps).d. Storage Indexing: The vendor’s log management system must be capable ofindexing terabytes of normalized log data and provide performance in bothindexed and table scans.e. Retention Policies: The vendor’s log management system must provideautomated retention functions for log data.f. Search Interface: The vendor’s log management system must provide asimple, intuitive search interface usable by different users with varying skillsets.g. Search Performance – Structured and Unstructured Data: The solutionssearch performance must be capable of searching through millions ofstructured and unstructured (raw) log messages in less than a minute.h. Real-Time Alerts: The vendor’s log management system must be capable ofgenerating alerts based on filter pattern matches.4 Event Correlationa. Statistical Correlation: The vendors product must be capable of keeping astatistical baseline of "normal" monitored activity. This includes attacker,target, ports, protocols and session data.b. Historical Correlation: The vendors product must be capable of monitoringattack history against critical asset or by particular users.c. Session Correlation: The solution must provide the ability to correlate DHCP,VPN and Active Directory events to provide session tracking for every user inthe enterprise.d. Pattern Detection: The system must be capable of detecting patterns ofactivity that would otherwise go unnoticed by real-time correlation.e. Threat Response: The vendors solution must be capable of not onlydetecting attacks but must also provide a mechanism to respond andmitigate the attack.f. Attack Visualization: The solution must provide the ability to visuallyrepresent event data into a dynamically updated graph to assist analysts indetermining the expanse of attacks and pinpoint the original attacker duringincident response and remediation.g. Case Management: The vendors solution must provide an integrated casemanagement system which allows investigators to collaborate on incidentswithout having the ticketing system administrators viewing case information.h. Workflow: The vendors solution must provide a complete audit trail andaccountability during the incident handling or forensic investigations.i. Incident Tracking: The vendors product must provide customers with thenecessary tools to identify isolate and remediate incidents as they occur.
  • 235. Karnataka State Police RFP for Selection of State System Integrator 234E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Service Management and SLA Management1 Generala. The consolidated service desk should provide a single point of contact for allIT related requests.b. Should include ITILv3 process workflows, procedures and configuration andassociated documentation out-of-the-box and should be capable ofmanaging the entire service lifecycle including Request management andservice catalog.c. We should be able to control access rights to modules and information byuser profiles.d. Should enable real-time and historical reporting capabilities to promotevisibility and resolution.e. Should include capabilities for backup and recovery, data management,failover support and clustering support.f. Should offer out-of-box functionality to connect to and consume externalWeb Services.g. Should be easy to deploy and should provide the flexibility to be tailored toour requirements.2 CMDBa. It should be possible to show how different CIs are related to each othereither through logical relationships or physical relationships or both.b. The CMDB should provide visualization (graphical view) as well as supportfederation (seamlessly federate information from other distributed datasources without the need for importing all the data), reconciliation andsynchronization.c. The CMDB should provide a single source for managing critical systeminformation.d. It should also provide information about people / organizations associatedwith the assets. Details could include name & contact details, IP addresses,etc.3 Service Managemente. The solution should include Service Management, through which allcustomer (end user) service requests will be channeled. The service requestscould be initiated by a phone call, e-mail message ot the self- serviceinterface (via any standard web browser).f. Should provide the tools to document capture and update information abouta customers reported issue and leverage knowledge management tools tomaximize first-call resolution.g. Must notify the entry operator if an open problem already exists on thefailed component being recorded or on a "higher level" component. Shouldalso close all lower level tickets when higher level ticket is closed. Lowerlevel tickets should include work log and instructions from higher level ticketh. Must provide for on-screen, field level validation of data elements through
  • 236. Karnataka State Police RFP for Selection of State System Integrator 235E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011referencing tables and databases, prompting the operator with a list ofapproved responses.i. Must automatically notify appropriate support and management personnelbased on established rules. For example; Specific failed component, priority,severity, time of day, day of week.4 Incident Managementshould provide out-of-the-box categorization, as well as routing andescalation workflows that can be triggered based on criteria such as SLA,impact, urgency, CI, location or customer.Must track trends to help identify consistent problem areas and potentiallong-term resolutions.Must automatically determine severity and priority, based on the specificfailed component, with the ability for the operator to override whennecessary.Must allow for an unlimited number of assignment groups and incidentcategoriesMust keep track of the total time the Incident was worked while open. Thistotal time should not include suspended or frozen state time.Any proposed Incident management solution should be fully integrated withchange, inventory, service level, and problem management solutions.Must have an integrated on-screen call timer.5 Problem Managementa. Must be able to relate and link problems to specific incidents. Can multipleincidents be linked to a single problem?b. Please describe how problems, known errors, workarounds and solutions arecaptured? How does your solution distinguish between problems and knownerrors?c. Ability to associate a problem with a Request for Change (RFC).d. Must provide a secured historical audit log of all updates to problem records.e. Ability to relate problems to configuration records.6 Scheduled /Preventive Maintenancea. The tool should provide a facility to help us define, schedule and performrecurring maintenance tasks.b. The tool should automatically alert the responsible persons when amaintenance task is due or a scheduling conflict arises.c. Must allow users to create sophisticated or detailed maintenance tasks.d. Must include a cost estimation tool that enables users to select a subset ofmaintenance tasks, and then calculate the estimated cost to run those taskswithin a specified time frame.
  • 237. Karnataka State Police RFP for Selection of State System Integrator 236E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20117 Service Level Managementa. The SLM should provide an easy way to define standardized service levelobjectives for calls, incidents, problems and changes, and thereafter allow usto construct service level agreements that can be applied to various CIs,people and business services.b. Should also provide cost tracking. It should provide line-item costscalculations for both parts and labor and empower IT to develop rules thatlimit spending according to contract parameters.c. Must automatically determine, based on information in the call record, theappropriate service contract to associate with the call. If the caller is notentitled to service based on the contract, must automatically close the callrecord.d. Must provide a single, centralized repository of SLA information andautomated data feeds on network health and technician performance.e. The system must provide immediate breach identificationf. If multiple SLAs are triggered, the strictest one must drive the workflowg. The product must monitor SLAs against Service, Problem, and ChangeManagementh. "The solution should show immediate (real-time) status of tickets for eg:i. How many are achieving SLAs?ii. How many are pending resolution?iii. How many have breached?"Server Management and Reportinga. Application should be capable of receiving events/alerts from multiplemonitoring systems including system, network, storage, hardware, andapplication.b. Application should be able to communicate through a firewall out-of-the-box. Application should be able to deliver out-bound only communication tothe managed system. The security should be standards based, http, sol, andsoap.c. Application should support being hosted on and the monitoring ofvirtualization technologies, e.g. VMware ESX, Solaris Zone, HP VM, etc and Itshould automatically detect changes within the guest and the ESX server hostsetup, show the status of the guest systems, provides performance dataabout each of them, and generate alerts caused by the virtualizationenvironment.d. Application needs to be able to audit and track administrative changes andoperational usage of monitoring system. Granular auditing for actionexecution, configuration changing, outage handling, etc. needs to becontrolled from management server.e. Application should be capable of versioning the monitors and tracking whichversion of a monitor is deployed to a given system.f. Application should provide a method to create and present a graphical viewof a service, and show how the events are impacting the delivery of that
  • 238. Karnataka State Police RFP for Selection of State System Integrator 237E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011service.g. Application should be able to guaranteed message delivery by bufferingalerts/events if communication to the management server is unavailable, andsend the alerts once communication is re-establishedh. Ability to launch in-context to performance graphs or reports.i. The application should provide the ability to suppress duplicate messagesand messages related to a "message storm" with capability to configure atthe managed node and/or the management server. Duplicates should beconfigurable based on duplicate message text or duplicate input events.j. Application needs to provide event correlation in a variety of commonmanners. De-duplication, repeated, state-based correlation, rate,enhance, define a relationship between messages, suppress, transient, anduser defined.k. Application automatically generates pre-defined reports based on collecteddata for the following categories of reports: system resource, systemavailability, network protocol, network interface, network availability,application resource, etc. The out-of-the-box reports also includecomprehensive forecasting and executive summary reports for each of thecategories.l. The reporting solution should provide ad hoc data reporting as wellscheduled reports that are available via a web site, or delivered via email.m. The tool should be able to automatically discover the various hardware,software and services relationships of specific middleware and/or softwareapplicationsn. The tool should collect detailed application performance metrics in granulardetails for real time graphing, base-lining and thres holding.o. The tool should include a robust reporting solution that can generate reportson application service status and performance metrics over various userdefined time framesNetwork Managementa. An advanced real-time status propagation mechanism must allow ITmanagement staff to immediately determine the impact of a componentfailure. Problem-solving efforts can then be prioritized which provides anintegrated solution increases efficiency across ITb. It must filter, correlate & process, the events that are created daily fromnetwork devices. The NMS application must have exception basedmanagement for Task oriented: communication, incident, monitoring, anddiscoveryc. The NMS should provide very powerful event correlation engine, whichshould be rules-based and work in conjunction with event managementsystem. It should assist in root cause determination and help preventflooding of non-relevant console messagesd. Polling intervals should be configurable on a need basis through a GUI tool,to ensure that key systems are monitored as frequently as necessary. Where
  • 239. Karnataka State Police RFP for Selection of State System Integrator 238E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011there are severe bandwidth problems, it should be possible for poll intervalsto be changed to reduce network traffic.e. The system shall support discriminated polling, whereby certain criticalinterface of routers or switches may be polled more frequently that others.f. The NMS application must have automatic containerization and grouping,with a Notification bus that ensures accurate and real-time updatesg. The NMS should have events information that provides a high performanceevent correlation with a cause based engine than can determine the rootcause analysish. The product should support dynamic object collections and spiralbased auto discovery. The topology of the entire Network should beavailable in a single map along with a Network state poller with aggressivepolling intervalsi. The NMS application should provide a Unified Fault and Performancefunction to Reduce network and device loads with unified performancepolling, relative to disparate collection processes.j. The NMS application should provide unified status collection andvisualization of the network devices and interfaces and performance statevisualized along with fault and availability state and display correspondingperformance reportk. The NMS performance system must consist of a network performanceservice to provide out-of-the-box and highly customizable and reportingacross the network domain.l. The NMS performance system should focus mainly on the fundamentalnetwork interfaces and the network device performance variables.m. The NMS Performance system should continuously collects, stores andmanages performance related metrics from across your network andincludes multiple pre-built reports for exploring that data.n. There should be a complete integration between the NMS fault andperformance operator console and this console should provide operatorswith seamless transitions from fault data to performance reports and back.o. For example - select a node in NMS fault mgmt system and cross launch it forhistorical and near real time data
  • 240. Karnataka State Police RFP for Selection of State System Integrator 239E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Table 12.0Specifications for backup software at Datacenter Quantity-1Specifications Compliance (Yes/No)The proposed Backup Solution should be available on various OS platforms suchas Windows, Linux and UNIX platforms and be capable of supporting SAN basedbackup/ restore from various platforms including UNIX, Linux, and Windows etcCentralized, web-based administration with a single view of all back up serverswithin the enterprise. Single console must be able to manage backups.The proposed backup Solution supports the capability to write multiple datastreams to a single tape device or multiple tape devices.The proposed backup Solution supports the capability to write multiple datastreams to a single tape device or multiple tape devices.The proposed backup Solution supports the capability to write multiple datastreams to a single tape device or multiple tape devices.The proposed backup solution shall be offered with sufficient licenses for Unix,Windows, Linux based LAN & SAN backup for 18 servers.The proposed Backup Solution should have online backup solution for differenttype of Databases such as Oracle, MS SQL, Sybase / DB2 etc. on various OS of 11DB servers.The proposed Backup Software should offer online backup for all the OperatingSystems i.e. UNIX, Windows, Linux, etc.The Proposed backup solution should be designed in such a fashion so that everyclient / server in a SAN can share the tape libraryAll software licenses should be in the name of Karnataka State Police/KCoPS.Note:-a. The SI shall performe the strcture cabling (Copper/Fiber) as per the requirement.b. SI should performe a non it assessment of Datacenter and procured a suitable 63 KvaDG set as redundant powersource.
  • 241. Karnataka State Police RFP for Selection of State System Integrator 240E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Table 13.0E-Mail SolutionSlNoSpecifications Compliance (Yes/No)1 Web Collaboration and Productivity Yes2 MailYes3 Address BookYes4 CalendarYes5 TasksYes6 BriefcaseYes7 SearchYes8 Web based Standard ClientYes9 Role-Based Delegated AdministrationYes10 Domain-Level ManagementYes11 StorageYes12 System Health & SecurityYes13 MobilityYes14 COMPATIBILITY & INTEROPERABILITYYes15 Connector for Microsoft Outlook & Exchange Server 2010Yes16 Connector for Apple iSyncYes17 Connector for BlackBerry Enterprise Server 5 or aboveYes18 Additional CompatibilityYes19 DesktopYes
  • 242. Karnataka State Police RFP for Selection of State System Integrator 241E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Disaster Recovery Center IT infrastructure Requirements Technical SpecificationTable of ReferenceS.No Table Description Quantity Table No1 Servers 2 Table 1.02 Server Load Balancer (SLB)&Global Server Load Balancer (GSLB) 1 Table 2.03 Core L-3 switches 1 Table 3.04 L-2 Switches 1 Table 4.05 Internal Firewall 1 Table 5.06 Internal Intrusion Prevention Systems (IPS), 1 Table 6.07 SAN,SAN Switch & DRC Replication 1 Table 7.08 VMware Solution DRC Details Table 8.0Table 1.0DRC -Servers Technical Details Quantity -2S.No Parameter Specifications Compliance(Yes/No)General Specification1 Processor Server should be populated with four processor with sixcore or above with Intel Xeon/AMD equivalent withminimum of 2.00 Ghz2 Cache Minimum of 18 MB3 Chipset Intel Chipset/ OEM Chipset / Or AMD Equivalent4 Memory Server should be configured with 64 GB memory5 MemoryPropertyDDR3 Registered Memory with Active Memory Protection6 Hard DiskDrives3 * 300GB 15K SAS Server should support up to 8 harddisk bays of SAS/SATA/SSD7 RAIDControllerIntegrated RAID 0, 1 and 5. Raid controller should supporton line Raid level migration, on line capacity expansionand data scrubbing as well.8 Optical Drive DVD-RW9 GraphicsController16MB DDR2-SDRAM10 GigabitEthernetPortsMinimum four Gigabit Ethernet ports with full duplex /TCP/IP Offload Engine (TOE).11 PCI Slots 5 PCIe slots
  • 243. Karnataka State Police RFP for Selection of State System Integrator 242E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 201112 RedundantPower SupplyServer to be configured with Redundant Power Supplies13 RedundantCooling FansHot-swap and redundant cooling Fans to be configured inthe system14 Fiber Channel Server to be configured with Dual Single Port 8Gbpps FiberChannel Adapters.15 Form Factor 2U or moreServer Management16ServerManagementServer should support Management features as :Latest OS failure screen captureGraphical console redirection over LANRemote virtual floppy and CD-ROMSupport for IPMI v2.0 compliant management softwareSSL (Secure Socket Layer) and LDAP (Lightweight DirectoryAccess Protocol) supportIPMI over LANSerial Over LANHighly secure remote power on/offNMI/SMI detection and generationSystem reset controlMonitoring of system and battery voltage, systemtemperature, fans, power supplies,processor and DIMM statusNMI/SMI detection and generationShould be able to discover systems and other resources ina heterogeneous environment and Collect inventory dataabout hardware and software that is currently installed onsystemsShould be able to view and manage the status, problemsand events for discovered systemsShould be able to determine the health, compliance, andperformance of managed systems by viewing detailedinformation about the problems by inspecting the eventlogCapable of automatically send the notifications forhardware events or when thresholds are exceededCapable of doing configuration management of othersystems by Initially configuring one or more systems(hardware and operating systems). Automaticallyconfigure newly discovered systems
  • 244. Karnataka State Police RFP for Selection of State System Integrator 243E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Table 2.0DRC -Server Load Balancer with Global Server Load Balancer (SLB &GSLB)Quantity - 1S. No. Description Mandatory/Optional Compliance(Yes/No)Architecture1.1 Should have minimum 6 no 10/100/1000 Ethernet Portswith redundant power option.Mandatory1.2 Should have minimum 2 SFP slots Mandatory1.3 Should have minimum 4GB memory which is upgradable upto 8 GB with no additional costMandatory1.4 Should support 2Gbps Throughput and upgradable to 4Gbps in future without additional hardwareMandatory1.6 Minimum of 4 million simultaneous session support Mandatory1.7 Minimum 200000 L4 concurrent connections per second Mandatory1.8 Should have capability to support port trunkingShould have feature like update manager for detectingand viewing out-of-date systems and also get anotification when systems are in need of updates andwhich updates are needed. Download, distribute andinstall available and requisite updatesShould be able to do the graphical remote control toolsincluding VNC, RDP, and web-based remote control forAMM, ILO, IMM, and RSAAble to discover and Work with virtualized environmentsincluding Microsoft Virtual Server, VMware, and Xen.Capable of viewing topology that shows the connectionsbetween physical and virtual resourcesCreate automation plans based on events from virtual andphysical resources and automation actions such asrelocating a virtual server based on critical hardware alertsCreate, delete and manage virtual servers and virtualfarms for several virtualization technologiesRelocate virtual servers to alternate physical hostsManagement software should have upward integrationwith HP Open View , Microsoft System Center OperationsManager , CA Unicenter , Tivoli Enterprise, manage engine.
  • 245. Karnataka State Police RFP for Selection of State System Integrator 244E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20111.9 High MTBF of more than 70,000 Hours, validated by thirdparty1.11 Should support minimum of 200,000 HTTP Transaction persecondMode of integration, IP Addressing (IPv4 and IPv6) and Routing features2.1 System supports routed mode2.2 System supports transparent mode2.3 System supports one-leg mode2.4 System supports direct server return mode2.7 Should support IPv4 addressing2.8 Should support IPv6 addressing2.9 Should support IPv6 client and IPv4 servers Mandatory2.11 Should support IPv4 client and IPv6 servers Mandatory2.12 Should support routing protocols RIP, OSPF to participate inDynamic routingLoad Balancing Features3.1 Minimum support for 100 Servers & Maximum for 30003.2 Should support load balancing algorithms3.2.1 Least amount of Bytes to specific server or specific server inspecific farm3.2.2 Round Robin / Cyclic3.2.3 Weighted Cyclic3.2.4 SNMP Parameters, like Server CPU utilisation etc3.3 In case of Server / Application failure device should detect itin not more than 30 seconds3.4 Should support TCP, UDP and SCTP based applications loadbalancing3.5 Should able to load balance traffic based on Source IP,Destination IP & TCP PORTServer Management and NAT Feature4.1 Should support Graceful shutdown of Servers4.2 Should support Graceful Activation of Servers4.3 Should support Server NAT4.4 Should support Outbound NAT4.5 Should support Client NAT (Proxy)Virtualization / Segmentation
  • 246. Karnataka State Police RFP for Selection of State System Integrator 245E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20115.1 Virtualization / Segmentation : Ability to divide single box into multiple boxes & operate as independently So singledevice can be used to load balance multiple DMZ serverswithout compromising network security based on physicalport and V-LAN tag5.2 It should support virtualization / segmentation upto 500segments in same device. The device should be configuringwith Active-Active clustering.MandatoryServer and Application Health Check Features6.1 Should provide individual health check for each Server &Application and In case of Server or Application failuredevice should detect it in not more than 30 seconds6.2 Should be able to do health check on protocols like HTTP,SMTP, POP etc.6.3 Should able to check the health of Server OS, Application &contents as well6.4 Should provide AND , OR mechanism between health check6.5 Should provide GUI interface to configure any health check6.6 Support for Web Servers, Domain Name System (DNS),cache, transparent caches, firewalls, intrusion detectionsystem (IDS), intrusion prevention system (IPS), VPNs, andSSL VPN device load balancing6.7 Role-Based Access Control (RBAC) feature to specifyadministrative roles and restrict administrators to specificfunctions within the system or virtual partitions, allowingeach administrator group to freely perform their taskswithout affecting the other groups6.8 Efficient inspection, filtering, and fix-up of popular datacentre protocols such as HTTP, Real-Time StreamingProtocol (RTSP), Domain Name System (DNS), FTP, andInternet Control Message Protocol (ICMP)6.9 Support for SSL acceleration to offload the encryption anddecryption of SSL traffic from servers and to look deeperinto encrypted data and apply security and contentswitching policiesRedundancy7.1 Should Support VRRP7.2 Should support transparent failover between 2 devices (ifany)7.3 Should support Client table Mirroring from Active to BackupDevice
  • 247. Karnataka State Police RFP for Selection of State System Integrator 246E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20117.4 Should support Persistency / stcikyness informationmirroring from Active to Backup device for persistent/sticky sessions, like JSESSIONID, ASP_NetSESSIONID,CookiesApplication Acceleration Feature8.1 Should Have Minimum 7500 SSL CPS from day 1 andupgradable to 12000 SSL CPS in future without additionalhardware & costMandatory8.2 Compression throughput of 1.5Gbps and should haveoption to upgrade up to 2 Gbps.8.3 Should support Trusted-Services status List (TSL) for ClientAuthentication8.4 Should support SHA-2 signing algorithm for server’s andclient’s certificates8.5 Should able to validate any client certificate field/extensionvalue against a configured list of allowed values without theneed for scripting solutions8.6 Should not compress objects that are known to haveproblem with specific browsers. This ability should bescoped per object type and client browser type, and allowthe user to review and modify the list of predefinedcompression exceptions8.7 Should have caching solution optimize client browsercaching time by changing objects headers8.8 Should allow user to define whether server selection isdone per connection or per request8.9 System supports passing client IP addresses through SecureSocket Layers (SSL) on serverSupport for Global Server Load Balancing Functionality (GSLB)9.1 Should have support for GSLB support without any licenseupgrade on the same hardware and should not require anyadditional hardware for the same9.2 Should support DNS based redirection9.3 Should support HTTP redirection9.4 Should support VIP advertisement via Dynamic Routing9.5 GSLB Should be supported on same hardware appliancewithout any additional hardware9.6 GSLB should work in Active-Active mode for Minimum 4Sites9.7 System supports global response time optimization in real-time through advanced load and proximity measurements,load and proximity9.8 System Should support Static and Dynamic Proximity Both
  • 248. Karnataka State Police RFP for Selection of State System Integrator 247E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20119.9 Support up to 1500 Name Server Forwarding Requests perSecond9.10 Should have a traffic-management process thatcontinuously monitors the load and health of any SNMP-capable device within each data centre.9.11 Should offload, augment and optimize the DNSinfrastructure by taking over the domain resolution processfor content requests and delivery for all types of static anddynamic Web content9.12 Should provide centralized command and control of theDNS resolution process for direct and precise control of theglobal load-balancing process9.13 Should support a Web-based GUI and DNS wizard tosimplify GSLB command and control9.14 Should support role-based access control (RBAC) andoperation to limit access to appliance functions andfeaturesSupport for Persistancy Mechanism10.1 Should supports session persistency based on Cookie10.2 Should supports session persistency based on IP Hashing10.3 Should supports session persistency based on Session ID(text match (IP/Port))10.4 Should supports session persistency based on Patternmatch (URI, offset value, and so on)10.5 Should supports session persistency based on Genericpacket-header bit / data patterns10.6 Should supports session persistency based on SIP tags10.7 Should supports session persistency based on HTTP headervalue10.8 Should supports session persistency based on RADIUS10.9 Should supports session persistency based on UDP sessiontracking10.10 Should supports session persistency based on DNS request10.11 Should support server persistency based on XML tagsattribute or XML tags values, without the need for scriptingsolutions. The solution should allow matching different tagsin requests and responses.Device Management & Reporting11.1 Should provide GUI interface for configuration & reporting11.2 Should provide HTTP / HTTPS interface management11.3 Should provide SSH / Telnet / CLI interface
  • 249. Karnataka State Police RFP for Selection of State System Integrator 248E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 201111.4 Should support SNMP V1, V2c, V311.5 Should provide Detailed LIVE reporting for traffic on eachserver / Farm11.6 Should provide detailed historic reporting for each server /farm trafficTable 3.0DRC Core L3 Switch Quantity-1S.No Description Mandatory/OptionalCompliance(Yes/No)General Specification1 Dual Switch fabrics/Management ModulesInternal Redundant Power supplies48 x 10/100/1000 Mbps ports4 x 10-Gigabit XFP/SFP+ slots2 Core Switch should have minimum 1 slot free for futureexpansionArchitecture3 Modular architecture, up to ten slots for interfacemodulesDual switch fabric capable with two dedicated fabricslots apart from the interface module slotsShall provide distributed switching technology (anyadditional hardware required for the same shall beproposed)Shall support distributed Layer-2 and Layer-3 forwardingThe switch shall be 19” Rack Mountable (proposed)Shall have up to 2.4 Tbps backplane capacityShall have up to 1 Tbps switching capacityShall have up to 700 Mpps switching throughputShall support up to 40 non-blocking 10G ports or 480non-blocking Gigabit ports (Copper or SFP)Reliability Feature4 1+1 redundancy of the main control board1+1 redundancy of the power suppliesPassive backplane designHot plugging of all boardsShall have the capability to extend the control planeacross two active switches making it a virtual chassis,
  • 250. Karnataka State Police RFP for Selection of State System Integrator 249E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011enabling interconnected switches to be managed as asingle common fabric with one IP addressVirtual chassis shall enhance network resilience,performance and availabilityShall support distributed device management,distributed link aggregation, and distributed resilientrouteShall support virtual chassis creation using standardEthernet interfacesVRRP and VRRPv3 support for L3 redundancyEthernet OAM (802.1ag and 802.3ah) supportRapid Ring Protection Protocol or equivalent providing200ms failover in ring networksGraceful Restart for OSPF/BGP/IS-IS for non-stopoperationVirtual Cable Test or equivalent to locate cable faultsSmart-Link or equivalent to achieve 50ms failover acrossLayer 2 linksSoftware hot patching or equivalent to allow onlinemodification to software bugsLayer 2 Features5IEEE 802.1P (CoS priority)IEEE 802.1Q (VLAN)IEEE 802.1d (STP)/802.1w (RSTP)/802.1s (MSTP)IEEE 802.1ad (QinQ) and VLAN mappingIEEE 802.3x (full-duplex flow control) and backpressureflow control (half-duplex)IEEE 802.3ad (link aggregation) and inter-board linkaggregationIEEE 802.3 (10Base-T)/802.3u (100Base-T)IEEE 802.3z (1000BASE-X)/802.3ab (1000BaseT)IEEE 802.3ae (10G)Inter-board port mirroring and flow mirroringLocal and Remote port mirroringIt shall be possible to configure mirror destination as asingle port or LACP groupPort broadcast/multicast/unknown Unicast stormsuppressionPort VLAN, protocol VLAN, subnet VLAN, and MAC VLANPrivate VLAN or equivalent1:1, 2:1,1:2, and 2:2 VLAN mapping
  • 251. Karnataka State Police RFP for Selection of State System Integrator 250E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011GVRP SupportLLDP Support.IPv4 & IPv6 Routing features6ARP ProxyDHCP Relay and DHCP ServerStatic routing, RIPv1/v2OSPFv2, IS-IS, BGPv4Equal-cost routingPolicy Based routingICMPv6 and ICMPv6 redirectionDHCPv6, ACLv6OSPFv3, RIPng, BGP4+, IS-ISv6IPv6 Manual tunnels, 6to4 tunnelsIPv6 and IPv4 protocol stacks.Multicast7IGMPv1/v2/v3IGMP FilterIGMP Fast leavePIM-SM/PIM-DM/PIM-SSMMSDP and MBGPMulticast VLAN and Multicast VLAN+MLDv1 and MLDv2PIM-SMv6, PIM-DMv6 and PIM-SSMv6ACL/QoS & MPLS Feature8Standard ACL and extended ACLVLAN ACL, Ingress/Egress ACLIngress/Egress CAR with the granularity of 64 kbpsTraffic shaping802.1P/DSCP priority marking and remarkingQueue scheduling mechanisms, including SP, WRR,SP+WRR and CBWFQ8 queues per portCongestion avoidance mechanisms, including Tail-Dropand WREDL3 MPLS VPNL2 VPN: VLL (Martini and Kompella)Multi Customer Edge/ VRF LiteSecurity9Portal authentication or Web Authentication and MACauthenticationIEEE 802.1x and IEEE 802.1x server
  • 252. Karnataka State Police RFP for Selection of State System Integrator 251E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Multiple 802.1x authentication sessions per portAAA/RADIUS/TACACSSSHv1.5/SSHv2ACL flow filteringOSPF, RIPv2, and BGPv4 plain text and MD5authenticationHierarchical protection of command lines to preventunauthorized users and grant different configurationrights to different levels of usersThe FTP login and password mechanism based on IPaddress controlMultiple binding modes, such as IP address, VLAN ID,MAC address and port bindinguRPF SupportActive/standby data backupFault alarm and automatic fault recoveryARP attack detection and spoofing preventionManagement & Maintenance10Configuration through the CLI, console, Telnet, WebManagementFTP, TFTP and XmodemSNMP v1/v2/v3RMONTraffic statistics via sFlow, Net Stream or equivalentNetwork Time Protocol (NTP) SupportTable 4.0DRC-Gigabit L2 Switch Quantity-1S.No Description Mandatory/OptionalCompliance(Yes/No)General Specification1 24 x 10/100/1000 Mbps ports4 x Gigabit SFP slots (combo)Architecture3 The switch shall have 24 x 10/100/1000 Mbps portsThe switch shall support up to four Gigabit SFPsThe switch shall be 19” Rack MountableShall have up to 48 Gbps switching capacityShall have up to 35 Mpps switching throughput
  • 253. Karnataka State Police RFP for Selection of State System Integrator 252E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Reliability Feature4 Shall support external redundant power supplyRapid Ring Protection Protocol or equivalent providing200ms failover in ring networksVirtual Cable Test or equivalent to locate cable faultsSmart-Link or equivalent to achieve 50ms failover acrossLayer 2 linksLayer 2 Features516K MAC addresses4094 VLANsVLANs based on port, protocol, MAC address, and IPsubnetQinQ and flexible QinQVoice VLANIEEE 802.1s (MSTP)IEEE 802.3x (full-duplex flow control) and backpressureflow control (half-duplex)Link aggregation up to 128 aggregation groups eachsupporting up to eight GE portsTraffic mirroring, Port mirroring and remote portmirroringBroadcast, multicast and unicast storm controlJumbo framesDHCP Client, RelayACL/QoS Feature6Packet filtering at Layer 2 (L2) through Layer 4 (L4);providing traffic classification based on source MACaddress, destination MAC address, source IP (IPv4/IPv6)address, destination IP (IPv4/IPv6) address, port,protocol, VLANPacket filtering based on time rangeSupport packet redirectionEach port supports eight output queues.Support flexible queue scheduling algorithm, which canbe set based on ports and queues; supporting StrictPriority (SP), WRR, and SP+WRRSupport the remarking of 802.1p and DSCP priorities ofpacketsRate limiting with a granularity of 64 kbpsSecurity7Hierarchical user management and password-basedprotectionAAA/RADIUS/TACACS authentication
  • 254. Karnataka State Police RFP for Selection of State System Integrator 253E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011MAC address authentication, 802.1x authenticationMultiple 802.1x users per portSSH 2.0, HTTPS and SSLIP-MAC-port bindingIP Source GuardARP detectionMAC address learning limit on a portSupport STP Root Guard and BPDU GuardDHCP SnoopingManagement & Maintenance8Configuration through CLI, Telnet, and Console portSNMPv1/v2/v3Remote Monitoring (RMON) alarms, events and historyrecordsWeb-based ManagementNTP802.1ag and 802.3ah supportSystem logs and hierarchical alarmsSupport power alarms, fan and temperature alarmsTable 5.0DRC-Firewall Appliance Quantity - 1S.No Description Mandatory/OptionalCompliance(Yes/No)Architecture & Performance1 The Firewall should be Hardware appliance based, Reliable,purpose-built security appliance with hardened operatingsystem.2 The appliance should be modular with minimum 1 slot to addadditional port and support external or internal redundantpower supplies.3 Should support Active/Active Firewall for High Availability &Scalability4 Minimum of 5 Gbps Firewall ThroughputMinimum of 2 Gbps IPSec VPN ThroughputMinimum of 1,500,000 concurrent connections50,000 Connections/second256 Security zonesIEEE 802.1Q VLAN supportWith Virtual Firewalls options
  • 255. Karnataka State Police RFP for Selection of State System Integrator 254E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20115000 IPSec VPN TunnelsDeployment modes: IP transparent, routed, NAT, PATAutomatic session synchronizationProtocol Support & Application layer filtering5 The Firewall should have Integrated specialized inspectionengines for protocols like HTTP, FTP, DNS, SNMP, ICMP,SQL*Net, H.323 Versions 1-4, SIP etc.Application layer gateway support for FTP, SMTP, HTTP,H323 and SIPUser-based Web HTTP URL content filteringCustom SMTP mail subject/content/attachmentfilteringJava/Active-X detection and blocking6 The Firewall should provide advanced inspection services todetect and optionally block applications tunnelling throughWeb application ports7 Support for SNMP version filtering for all SNMP trafficattempting to flow through security appliance, supportingfiltering of SNMP versions 1, 2, 2c, and 38 Should provide IP Packets reassembly and analysis services tohelp detect attacks that are spread across a series of packets9 Inbound and outbound polices for interfaces, time-basedpolicies for improved control over network and applicationusageMonitoring & Management10 Should be able to Push VPN policy dynamically to Easy VPNRemote-enabled VPN solutions upon connection, eliminatingthe need to manage each client separately and thereforehelping ensure enforcement of the latest corporate VPNsecurity policies using management software11 Support for bidirectional state sharing between Active/Activefailover pair members for support of advanced networkenvironments with asymmetric routing topologies, allowingflows to enter through one Firewall appliance and exit throughthe other, if required12 Support to perform software maintenance release upgrades onthe Firewall appliance failover pairs without affecting networkuptime or connections13 Route redistribution between OSPF processes, including OSPF,static, and connected routes. Load balancing across equal-costmultipath routes
  • 256. Karnataka State Police RFP for Selection of State System Integrator 255E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 201114 Should support Stateful Failover with Dynamic RoutingProtocols where routes that are learned through dynamicrouting protocols (such as OSPF) on the active unit aremaintained in a Routing Information Base (RIB) table on thestandby unit15 Access control and deep inspection firewall services for nativeIPv6 network environments and mixed IPv4 and IPv6 networkenvironments in future.16 Support multiple levels of customizable administrative roles, sothat businesses can grant administrators and operationspersonnel the appropriate level of access to each appliance; forexample, monitoring-only access, read-only access to theconfiguration, network configuration only, firewallconfiguration only, and so on17 Ability to generate AAA records for tracking administrativeaccess to appliances, as well as tracking all configurationchanges made during an administrative session18 Ability to perform configuration rollback and offers the abilityto store and use multiple configurations and software images incompact flash memory19 Internal Firewall shall not be of the same make as the PerimeterFirewall with Multi Threats Management Device (MTM)Table 6.0DRC - Intrusion Prevention Systems (IPS)-Internal Quantity - 2S.No Description Mandatory/OptionalComplianceYes/NoGeneral Specification1 IPS (Intrusion Prevention Systems) should detect and activelyprevent attacks in real-time and should be placed in INLINE modescanning bidirectional traffic.2 IPS Device should have minimum of 1-Gigabit IPS performance.The performance figure of 1 Gbps should be achievable in a singledevice and should be scalable to 1.5 Gbps on the same hardwarewithout any additional hardware change.3 IPS system should provide protection for minimum 4 Gigabitinline copper segments and two fiber gigabit inline segments in asingle Device.4 IPS system should have concurrent session handling capacity of 1Million sessions.5 IPS system should have configurable fail-open/fail-close
  • 257. Karnataka State Police RFP for Selection of State System Integrator 256E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011mechanism for minimum 4 gigabit inline copper segments6 IPS system should support MPLS and VLAN environment. IPSsystem should be capable to scan malicious contents.7 IPS system should have High performance Hardware Architecturefor scalability, deep packet inspection and performance to meetdesired throughput.9 IPS system should have Signatures for Virus, worms, backdoors,Trojans & malwares .10 NIPS should be a dedicated appliance and not a Unified ThreatManagement (UTM).or Multi Threat Management (MTM).11 Should have minimum of 100v-240V 50-60Hz AC Dual redundantPower Supply.Protection Specification12 IPS system should have following network wide protectionsProtect against DoS/DDoS flood attacksSyn flood protection with Syn CookiesProtect against port scanning, host scanning andping sweeps and worm protectionAdvanced network protection – Advancedintrusion prevention including DNS protection.Monitoring and identification of unencryptedpersonally identifiable information and otherconfidential data for protection against privacyand data lossProtection for Web application, Web 2.0 anddatabases.13 IPS system should have following Server based zero day attackprotectionsProtect against Brute force attacksProtect against web application vulnerabilityscanningProtect against VoIP service misuse attacksAdvanced network protection – Advancedintrusion prevention including DNS protection.Monitoring and identification of unencryptedpersonally identifiable information and otherconfidential data for protection against privacyand data lossProtection for Web application, Web 2.0 anddatabases.14 IPS system should have Access control list15 Security policiesSecurity policies per segmentSecurity policies per VLAN
  • 258. Karnataka State Police RFP for Selection of State System Integrator 257E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Security policies per Source/ Destination subnet16 Actions on Attack DetectionBlock attacks in real timeDrop Attack PacketsReset ConnectionsPacket LoggingAction defined per Attack17 IPS System should have support for protection against SSL basedencrypted attacks. SSL performance/throughput shall beminimum 1 Gbps18 IPS system should not suffer degradation of throughputperformance when SSL based attack protection feature isenabled.Management & Monitoring19 AlertsAlerting SNMPLog FileSyslogE-mail20 Security MaintenanceIPS Should support 24/7 Security Update ServiceIPS Should support Real Time signature updateIPS Should support Automatic signaturesynchronization from database server on webIPS Should support Provision to add static ownattack signatures up to 100021 For each attack the system should send a complete capture of thefiltered packet along with the attack event report to managementstation.22 IPS system should have Centralized configuration, management &Reporting station with provision for secure communication &authentication between IPS & management station. This is notrequired if IPS can be managed and monitored from embeddedWeb GUI.IPS management console should support highavailability.23 Provision to generate customize reports according toDate and TimeAttack TypeAttack groups24 Management station should provide extensive event logging25 Should provide following reporting mechanismUser defined reportExecutive reports (graphical with top ten Source,destination, attacks, etc.)
  • 259. Karnataka State Police RFP for Selection of State System Integrator 258E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Pre-defined reports for topsources/destination/attack/attack type, etc.26 Device ManagementSNMP V1, 2C, 3HTTP, HTTPSSSH, Telnet, Console27 The proposed IPS vendor must be in the leaders or challengersquadrants in the most recent Gartner Magic Quadrant report forNetwork IPSTable 7.0DRC SAN Device Technical Details Quantity-1S.No Feature Specifications Compliance(Yes/No)1Storage ControllerThe Storage Array should be proposed in such a way thatit offers array based clustering with Synchronousmirroring capabilities (transparent fail over and faulttolerance, so that if one nodes fail, the system continuesfunctioning without any data loss with zero delay) todeliver continuous availability. Appropriate hardware andsoftware required to achieve the functionality should beproposed and details should be mentioned.2Cache requiredThe system should have at least 8 GB datacache/memory. The cache on the storage should have atleast 72hrs or more battery backup.3Protocols SupportedThe storage shall support all drives including FC, SAS andSATA based disks simultaneously.The storage shall be supplied with minimum 14 TB of rawdata capacity on 600 GB or higher FC/SAS drives.4PortsThe storage system shall have at least 4 nos. of 4 Gbps FCports and 4 nos. of 1Gbps ports.5RAID configurationThe system should support RAID 1(Mirroring), 4/5(Singleparity RAID), RAID DP/RAID6(Dual parity RAID), RAID0(Striping)The RAID implementation on the storage will be such thatit is able to protect against two drive failing in the sameRAID Group simultaneously.
  • 260. Karnataka State Police RFP for Selection of State System Integrator 259E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20116Storage built-infunctionalityThe storage shall have the ability to expandLUNS/Volumes on the storage online and instantly. Thelicense for the same to be provided for the completearray capacity.The storage shall have the ability to create logicalvolumes without physical capacity being available or inother words system should allow over-provisioning of thecapacity. The license required for the same shall besupplied for the maximum supported capacity of theoffered storage model.The storage should have De-Duplication functionality forremoving redundant blocks on the storage. The licensefor the same to be provided for the complete arraycapacity.System should have redundant hot swappablecomponents like controllers, disks, power supplies, fansetc.7Disaster RecoverySupportThe DR storage should be supported with the replicationsolution proposed for replication between primary andDR storage.8Upgradeability/InvestmentProtectionThe proposed system should be field upgradeable to ahigher model in the family through data-in-placeupgrades without requiring forklift upgrade and withoutrequiring replacement of the disk shelves.9OS SupportSupport for industry-leading Operating System platformsincluding: LINUX , Microsoft Windows, HP-UX, SUNSolaris, IBM-AIX, VMWARE ESX etc.10Warranty & SLAThe Hardware and software quoted should have 3 yearssupport along with upgrade and updates.11SAN SwitchSAN should be configured with minimum of 4/8 Gbpsspeeds12PortsShould have 8 port and scalable up to 16 ports13OthersThe switch should be rack mountableNon-disruptive Microcode / firmware upgradeSwitch shall have support for web base management andshould also support CLI.
  • 261. Karnataka State Police RFP for Selection of State System Integrator 260E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Table 8.0VMware Solution for Disaster Recovery SolutionS.No Part No Product Description Quantity1 VS4-ENT-PL-CVMware vSphere 4.1 Enterprise Plus for 1processor (Max 12 cores per processor)Includes vSphere 4.1Enterprise Plus for 1processor,82 VS4-ENT-PL-3P-SSS-CProduction Support/Subscription forVMware vSphere Enterprise Plus for 1processor for 3 yearTechnical Support, 24Hour Sev 1 Support -- 7days a week.83 VC-SRM-25VM-CVMware vCenter Site Recovery Manager(25 VM Pack)Includes VMwarevCenter Site RecoveryManager for 25 VMs.44 VC-SRM-25VM-3P-SSS-CProduction Support/Subscription forVMware vCenter Site Recovery Manager(25 VM Pack) for 3 yearsTechnical Support, 24Hour Sev 1 Support -- 7days a week.45 VCS-STD-CVMware vCenter Server 4.1 Standard forvSphere (Includes Orchestrator and LinkedMode)SNS is Required 16 VCS-STD-3P-SSS-CProduction Support/Subscription for vCenterServer 4 Standard for 3 yearsTechnical Support, 24Hour Sev 1 Support -- 7days a week.1
  • 262. Karnataka State Police RFP for Selection of State System Integrator 261E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011ANNEXURE-C SITE PREPARATION & HARDWAREREQUIREMENT AT POLICE STATION & HIGHER OFFICESDetails of Police StationsPolice Stations Details in KarnatakaThe following table provides details on Police Stations in Karnataka:Sl.NoName ofCommissioneratesTotal No.of Sub-DivisionTotalNo. ofCirclesTotal No. of Police StationsCity PoliceStationsTrafficPoliceStationsWomenPoliceStationsTotal No.of Out Post1 BangaloreL&0 21Traffic 7NA 104 39 2 62 Hubli Dharwad 4 NA 15 4 1 13 Mysore 4 NA 16 3 1 34 Mangalore 2 NA 14 2 1 1Total 38 NA 149 48 5 11Sl.No.Name of DistrictTotalNo. ofSub-DivisionTotalNo. ofCirclesTotal No. of Police StationsTownPoliceStationsRuralPoliceStationsTrafficPoliceStationWomenPoliceStationsPoliceOutposts1 KGF 1 4 5 4 22 Kolar 2 5 2 9 1 73 Tumkur 5 13 5 32 2 144 Ramanagar 2 7 4 14 1 25 Chikballapura 2 5 4 12 1 96 Mysore District 3 7 2 20 127 Mandya 3 8 6 22 2 118 Hassan 4 8 7 21 1 109 Kodagu 3 7 3 12 1 17
  • 263. Karnataka State Police RFP for Selection of State System Integrator 262E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Sl.No.Name of DistrictTotalNo. ofSub-DivisionTotalNo. ofCirclesTotal No. of Police StationsTownPoliceStationsRuralPoliceStationsTrafficPoliceStationWomenPoliceStationsPoliceOutposts10 Chamarajanagar 2 4 2 12 811 D.K District 1 4 2 10 1 412U.K Dist.KARWAR4 9 4 22 1 1713 Chickmagalur 3 9 1 26 1 314 Udupi 3 6 3 16 2 1 115 Chitradurga 3 7 3 16 1416 Shimoga 5 10 8 20 2 1 1717 Bellary 6 11 7 27 3 618 Davanagere 3 8 8 16 2 1 919 Belgaum 6 15 10 31 2 1 1920 Dharwad 1 2 9 421 Bijapur 3 8 2 21 1 922 Bagalokote 2 7 2 16 1 823 Gadag 1 5 1 11 624 Haveri 3 7 2 16 1 725 Gulburga 5 8 6 25 2 1 826 Yadagiri 2 6 2 16 0 0 727 Raichur 3 9 5 18 2 228 Bidar 3 10 6 22 3 428 Koppal 2 4 2 12 130 Railway Police 3 9 18 2531 Bangalore 3 7 5 19 3Total 92 229 119 527 34 23 265Grand Total 130 232 906 275
  • 264. Karnataka State Police RFP for Selection of State System Integrator 263E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011List of PSs to be covered under CIPA project - 2010 - 11 for HardwareSl.No.Sl.No.Police Station Sl.No.Sl.No.Police StationMysore dist. Kolar1 1 Badanavalu 98 1 Gownapalli2 2 Beechanahalli 99 2 Kolar Rural3 3 Bettadapura 100 3 Kolar Town4 4 Bilikere 101 4 Kolar Traffic5 5 Bylakuppe 102 5 Malur6 6 H.D. Kote 103 6 Masti7 7 Hunusur rural 104 7 Nangli8 8 Hunusur town 105 8 Rayalpad9 9 Jayapura 106 9 Srinivasapura10 10 K.R. Nagar 107 10 Vemagal11 11 Kowlande Chikkaballapura12 12 Mysore south 108 1 Bagepalli13 13 Nanjanagudu town 109 2 Batlahalli14 14 Periyapatna 110 3 Chelur15 15 Saligrama 111 4 Chikkballapura Rural16 16 Saragur 112 5 Chikkballapura Town17 17 T. Narasipura 113 6 Chintamani Rural18 18 Talakadu 114 7 Dibburahalli19 19 Yelawala 115 8 Gowribidanur Rural20 20 Hullahalli (New) 116 9 Gowribidanur TownBangalore city (North Division) 117 10 Gudibande21 1 Sanjay nagar (Halsur gate) 118 11 KencharlahalliGulbarga 119 12 Manchenalli22 1 Yedrami 120 13 PatapalyaDavanagere 121 14 Siddalagatta Rural23 1 Arasikere 122 15 Siddalagatta Town24 2 Basavapatna 123 16 Chickballapura Traffic (New)25 3 Gandhi nagar Karnataka Railways26 4 Hadadi 124 1 Arasikere27 5 Halavagilu 125 2 Bangalore Contonment28 6 Harihara rural 126 3 Bangarpet29 7 Mayakonda 127 4 Belgaum30 8 Santhebennur 128 5 Bellary31 9 Women 129 6 Bidar32 10 Davangere Traffic North (New) 130 7 BijapurShimoga 131 8 Byappanahalli33 1 Anavatti 132 9 Davanagere34 2 Bhadravathi New Town 133 10 Gadag35 3 Bhadravathi Old Town 134 11 Hubli36 4 Bhadravathi Rural 135 12 Mangalore
  • 265. Karnataka State Police RFP for Selection of State System Integrator 264E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 201137 5 Bhadravathi Traffic 136 13 Mysore38 6 Holehonnur 137 14 Raichur39 7 Hosanagara 138 15 Shimoga40 8 Jog 139 16 Wadi41 9 Kargal 140 17 Yeshwanthapura42 10 Kote Mandya43 11 Kumsi 141 1 Nagamangala Rural (New)44 12 Malur 142 2 Maddur Traffic (New)45 13 Bhadravathi Paper Town 143 3 Melukote (New)46 14 Ripponpet Tumkur47 15 Sagar Rural 144 1 Badavanahalli (New)48 16 Sagar Town 145 2 Kibbanhalli (PI Station) (New)49 17 Shikaripura Bagalkot50 18 Shimoga Traffic 146 1 Navanagar (New)51 19 Shiralakuppa Hassan52 20 Soraba 147 1 Shanthigrama (New)53 21 Thithahalli 148 2 Javagal (New)54 22 Women Bangalore City (Traffic East)55 23 Thunganagar (New) 149 1 Electronic Traffic (New)56 24 Vinobanagar (New) 150 2 White Field Traffic (New)57 25 Shikaripura rural (New) Bangalore City (Traffic West)58 26 Agumbe (New) 151 1 Chickjala Traffic (New)59 27 Nagara (New) 152 2 Devanahalli Traffic (New)60 28 Hosamane (New) ChickmagalurChitradurga 153 1 Jayapura (New)61 1 Abbinahole 154 2 Mallandur (New)62 2 Aimangala Udupi63 3 Brama Sagara 155 1 Ajekaaru (New)64 4 Challakere 156 2 Amasebail (New)65 5 Chikkajajur 157 3 Kundapura Traffic (New)66 6 Chitradurga Kote Bangalore City (NorthEast)67 7 Chitradurga Traffic 158 1 Bengaluru Intrntnl Airport (New)68 8 Hiriyur 159 2 Devanahalli (New)69 9 Holalkere 160 3 Chikkajala (New)70 10 Hosadurga 161 4 Kodigehalli (New)71 11 Molakalmuru 162 5 Amruthhalli (New)72 12 Nayakanhatti 163 6 Bagaluru (New)73 13 Parasurampura 164 7 Sampigehalli (New)74 14 Rampura 165 8 Kothanur (New)75 15 Srirampura Hubli-Dharwad City76 16 Thalak 166 1 APMC Navanagar (New)77 17 Tiruvanur (Joggi) 167 2 Ashokanagar (New)78 18 Hiriyur Rural (New) 168 3 East Traffic (New)
  • 266. Karnataka State Police RFP for Selection of State System Integrator 265E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Ramanagara Bangalore Dist.79 1 Akkur 169 1 Avalahally (New)80 2 Bidadi 170 2 Nelamangala Rural (New)81 3 Channapatna East 171 3 Madhanayakanahally (New)82 4 Channapatna Rural Bellary83 5 Channapatna Town 172 1 APMC Yard (New)84 6 Harohalli Bidar85 7 Ijoor 173 1 Hokrana86 8 Kanakapura Rural 174 2 Humnabad Traffic87 9 Kanakapura Town Bijapur88 10 Kodihalli 175 1 Nidagundi89 11 Kudur 176 2 Alamatti90 12 M.K. Doddi Dakshina Kannada91 13 Magadi 177 1 Punjalkatte (New)92 14 Ramanagara Rural 178 2 Puttur Traffic (New)93 15 Ramanagara Town Dharwad94 16 Ramanagara Traffic 179 1 Gundageri (New)95 17 Sathanoor Haveri96 18 Tavarekere 180 1 Bankapura (New)97 19 Somanahalli (New) Raichur181 1 Devadurga Traffic (New)Mysore City182 1 Mandkalli Airport (New)* - Infrastructure funds not released for 30 PS Total : 182 (156+25+1 New PS)Note: 1) 34 PS LEFT PENDING BY NCRB CIPA-2 AFTER ISSUING HARDWARE FOR 210/244 2) 99 PS LEFTAFTER HCL TENDER FOR THIN CLIENTS 433/532 PS (CIPA-3, 244 PS & CIPA-4, 288 PS 3)Byatarayanapura Women Police Station (Bangalore City) - (Not Functioning) 4) Total : 183-1 = 182Hardware delivered to Police Station under CIPA ProjectS.No Location Item PerLocationNo of location Total No1 Non-CIPA Police Station Hardware Desktop 4 182 10562 CIPA Police Station Hardware Desktop 0 724 0Total Hardware Requirement PS (Desktop) 906 10563 Circle office Hardware Desktop 3 232 7024 Sub division Hardware Desktop 3 130 3905 Range Hardware Desktop 4 6 246 SCRB Hardware Desktop 4 1 4182 1056
  • 267. Karnataka State Police RFP for Selection of State System Integrator 266E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20117 Commissionerate Hardware Desktop 25 4 1008 District Head Quarter Hardware Desktop 10 31 3109 Police Head Quarter Hardware Desktop 50 1 50Total Higher Offices Hardware (Desktop) 407 15801 Jails Desktop 1 1 12 Forensic Science Lab Desktop 1 1 13 Finger Print Bureau Desktop 1 36 364 Police Control Room(Large Cities/PHQ Desktop 5 6 305 Police Control Room(Small Cities) Desktop 3 31 93Total Special Units Hardware (Desktop) 75 161Total Desktop Requirements 1389 2797Non-CIPA Police Station Hardware and Site PreparationRequirement from this RFPTotalItems CentreHDD 160 GB 1Duplex Laser Printer 1Multi-function Laser(Print/Scan/Copy) 12 KVA UPS for 120 minute back-up 12 KVA Generator Set 116-Port Switch 1Fingerprint Reader 1Digital Camera 1Electronic Pen 1Operational Expenses(for 3 years) YesSite Preparation 30 locationsTotal No of Non CIPA PS 182CIPA Police Station Hardware and Site PreparationRequirement from this RFPTotalItems CentreHDD 160 GB 1Duplex Laser Printer 0
  • 268. Karnataka State Police RFP for Selection of State System Integrator 267E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Multi-function Laser(Print/Scan/Copy) 02 KVA UPS for 120 minute back-up 02 KVA Generator Set 116-Port Switch 1Fingerprint Reader 1Digital Camera 1Electronic Pen 1Operational Expenses(for 3 years) YesSite Preparation noTotal No of CIPA PS 724Circle office Hardware and Site Preparation TotalItems CentreHDD 160 GB 0Duplex Laser Printer 0Multi-function Laser(Print/Scan/Copy) 12 KVA UPS for 120 minute back-up 12 KVA Generator Set 016-Port Switch 1Fingerprint Reader 0Digital Camera 0Electronic Pen 0Operational Expenses(for 3 years) YesSite Preparation YesTotal No of Circle Office 232Sub division Hardware and Site Preparation TotalItems CentreHDD 160 GB 0Duplex Laser Printer 0Multi-function Laser(Print/Scan/Copy) 12 KVA UPS for 120 minute back-up 12 KVA Generator Set 016-Port Switch 1Fingerprint Reader 0
  • 269. Karnataka State Police RFP for Selection of State System Integrator 268E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Digital Camera 0Electronic Pen 0Operational Expenses(for 3 years) YesSite Preparation YesTotal No of Sub Division 130Range Hardware and Site Preparation Total Number of PSsItems CentreHDD 160 GB 0Duplex Laser Printer 0Multi-function Laser(Print/Scan/Copy) 12 KVA UPS for 120 minute back-up 12 KVA Generator Set 016-Port Switch 1Fingerprint Reader 0Digital Camera 0Electronic Pen 0Operational Expenses(for 3 years) YesSite Preparation YesTotal No of Range 6SCRB Hardware and Site Preparation Total Number of PSsItems CentreHDD 160 GB 0Duplex Laser Printer 0Multi-function Laser(Print/Scan/Copy) 12 KVA UPS for 120 minute back-up 12 KVA Generator Set 016-Port Switch 1Fingerprint Reader 0Digital Camera 0Electronic Pen 0Operational Expenses(for 3 years) YesSite Preparation YesTotal No of SCRB 1
  • 270. Karnataka State Police RFP for Selection of State System Integrator 269E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Commissionerate Hardware and Site Preparation Total Number of PSsItems CentreHDD 160 GB 0Duplex Laser Printer 0Multi-function Laser(Print/Scan/Copy) 2530 KVA UPS for 120 minute back-up 12 KVA Generator Set 016-Port Switch 0Fingerprint Reader 0Digital Camera 0Electronic Pen 0Operational Expenses(for 3 years) YesSite Preparation YesTotal No of Non CIPS PS 4District Head Quarter Hardware and Site Preparation Total Number of PSsItems CentreHDD 160 GB 0Duplex Laser Printer 0Multi-function Laser(Print/Scan/Copy) 105KVA UPS for 120 minute back-up 130 KVA Generator Set 016-Port Switch 0Fingerprint Reader 0Digital Camera 0Electronic Pen 0Operational Expenses(for 3 years) YesSite Preparation YesTotal No of Non CIPS PS 31Police Head Quarter Hardware and Site Preparation Total Number of PSsItems CentreHDD 160 GB 0Duplex Laser Printer 0
  • 271. Karnataka State Police RFP for Selection of State System Integrator 270E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Multi-function Laser(Print/Scan/Copy) 5030 KVA UPS for 120 minute back-up 130 KVA Generator Set 016-Port Switch 0Fingerprint Reader 0Digital Camera 0Electronic Pen 0Operational Expenses(for 3 years) YesSite Preparation YesTotal No of Non CIPS PS 1New Police Station - CCTNS ProjectSl.No.District /CommissionerateSub Division /DCPCircle / ACP Sl. No. Police Station Govt. Order No.Details1 BangaloreDist.Bangalore Hoskote 1 Avalahally G.O.HD/207/POP/2008,dated : 10-02-20102 Nelamangala Nelamangala 2 Nelamangala Rural G. O.HD/207/POP/2008,dated : 10-02-20103 3 Madhanayakanahally G. O.HD/207/POP/2008,dated : 10-02-20104 RamanagaraDist.Ramanagara Harohalli 1 SomanahalliThalaghattapuraShifted to Blore CitySouth DivisionG. O.HD/207/POP/2008,dated : 10-02-20105 Bellary Bellary City 1 APMC Yard G.O.No.HD207/POP2008date 10/2/20106 Bidar Bhalki Aurad 1 Hokrana G.O.No.HD207/POP2008date 10/2/20107 Humnabad Humnabad 2 Humnabad Traffic G.O.No.HD207/POP2008date 10/2/20108 Bijapur BasavanBagewadiBasavanBagewadi1 Nidagundi G.O.No.HD207/POP2008date 10/2/2010
  • 272. Karnataka State Police RFP for Selection of State System Integrator 271E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20119 2 Alamatti G.O.No.HD207/POP2008date 10/2/201010 Chitradurga Hiriyur Hiriyur 1 Hiriyur Rural G.O.NO.207/POP/2008 DT:10-02-201011 D.K.(Mangalore)Puttur Belathangadi 1 Punjalkatte G.O.NO.207/POP/2008 DT:10-02-201012 Puttur Rural 2 Puttur Traffic G.O.NO.207/POP/2008 DT:10-02-201013 Davanagere DavanagereCityDavanagereCity1 Davangere TrafficNorthG.O.NO.207/POP/2008 DT:10-02-201014 Dharwad Dharwad DharwadRural1 Gundageri G.O.NO.207/POP/2008 DT:10-02-201015 Hassan Arasikere ArasikereRural1 Javagal G.O.NO.207/POP/2008 DT:10-02-201016 Haveri Shiggaon Shiggaon 1 Bankapura G.O.NO.207/POP/2008 DT:10-02-201017 ChickballapuraChickballapura Chickballapura1 Chickballapura Traffic G.ONo.HD207/POP2008date 10/2/201018 Mandya Malavalli Maddur 1 Maddur Traffic G.ONo.HD207/POP2008date 10/2/201019 Srirangapatna Srirangapatna 2 Melukote G.ONo.HD207/POP2008date 10/2/201020 Raichur Lingasugur Devadurga 1 Devadurga Traffic G.ONo.HD207/POP2008date 10/2/201021 Shimoga Sagar Hosanagara 1 Nagara G.O. No.HD37/POP/09,Dated:16/2/200922 Bhadravathi BhadravathiTown2 Hosamane G.ONo.HD207/POP2008date 10/2/201023 Tumkur Tiptur Tiptur Rural 1 Kibbanhalli (PI Station) G.ONo.HD207/POP2008date 10/2/201024 Udupi Kundapura Kundapura 1 Kundapura Traffic G.ONo.HD207/POP2008date 10/2/201025 BangaloreCityDCP TrafficEastSouth East 1 White Field Traffic G.O No.HD/119/POP/2008Dated: 25/07/2008
  • 273. Karnataka State Police RFP for Selection of State System Integrator 272E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 201126 2 Electronic City Traffic G.O No.HD/119/POP/2008Dated: 25/07/200827 HubliDharwadCityDCP Law &OrderACP North 1 APMC Navanagar G.O.No.HD/100/POP/09,Dtd.15/04/0928 2 Ashokanagar G.ONo.HD207/POP2008date 10/2/201029 DCP Crime &TrafficACP Traffic 3 East Traffic G.ONo.HD207/POP2008date 10/2/201030 Mysore City DCP Law &Order- 1 Mandkalli Airport G.O No.HD 228 POP2009Dated: 25/02/2010
  • 274. Karnataka State Police RFP for Selection of State System Integrator 273E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011ANNEXURE-D DATA DIGITIZATION & MIGRATION1. Objectives of DigitizationIn order to achieve the intended objectives of CCTNS such as Providing Enhanced Tools for Law &Order Maintenance, Investigation, Crime Prevention, and Traffic Management, Increase OperationalEfficiency, and Creating a Platform for Sharing Crime and Criminal Data Across the Country, it iscritical that the data that is currently available in various case files and registers maintained in thePolice Station be migrated and captured as structured / parameterized data within the application.The structured legacy data in the application in a format amenable for easier search and analysis willprovide value to the end users for conducting efficient searches, statistical analysis and generatingcomparative statements and other mandatory / ad-hoc returns and reports. Eventually, thecrime/criminal related physical registers at the Police Stations and Higher Offices will be phased outand the legacy data available in the system will serve as the one-stop repository of crime andcriminal information across the State. This will also enable the required returns reports (regular andad-hoc), one of the most time consuming activities at the Police Stations, to be generated at thehigher office where the report is required thereby eliminating the need for collection and collationof data at multiple offices.To have the data in a structured format involves two key activitiesa. Data Migration: Transfer of Data from an existing electronic format to a newapplication/database.b. Data Digitization: Entry of records in a application/database from manual records kept inPolice Stations.In Karnataka, the scope of SI under CCTNS Project is restricted only to Data Digitization. DataMigration of CCIS records to Police IT will be carried out by the current Software DevelopmentAgency.
  • 275. Karnataka State Police RFP for Selection of State System Integrator 274E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011a. Data DigitizationDigitizing the data from the manual operations to the new system will include identification of datadigitization requirements, collection and digitization of user data, collection.The SI shall perform the data digitization from manual to the new system. The Data digitization to beperformed by the SI shall be preceded by an appropriate data digitization need assessment includingdata quality assessment. The Data digitization strategy and methodology shall be prepared by SI andapproved by KCoPS. Though KCoPS is required to provide formal approval for the Data DigitizationStrategy, it is the ultimate responsibility of SI to ensure that all the data sets which are required foroperationalization of the agreed user requirements are digitized. Any corrections identified byKCoPS or any appointed agency, during Data Quality Assessment and Review, in the data digitized bySI, shall be addressed by SI at no additional cost to KCoPS. So far as the legacy data is concerned,they are either available as structured data in the IT systems that are currently used by KCoPS forrelated work or in the form of paper documents (Cases Documents and Police Station Registers).Almost all of such data items relevant for a Police Station are maintained at the same Police Station.I. Data Digitization Requirementsa. Since there could be structural differences in the data as stored currently from the newsystem there should be a mapping done between the source and target data models thatshould be approved by Karnataka State Policeb. Carry out the migration of the data available in the existing registers, reports, case files(Physical Copies).c. Scan images and pictures within the case file in color and store them in the digital format.d. Provide checklists from the digitized data to State Nodal Officer for verification, includingnumber of records, validations (where possible), other controls / hash totals. Highlighterrors, abnormalities and deviations.e. Incorporate corrections as proposedf. Get final sign off from State Nodal Officer for migrated / digitized datag. At the end of migration, all the data for old cases and registers must be available in the newsystem
  • 276. Karnataka State Police RFP for Selection of State System Integrator 275E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011II. Scope of DigitizationThe total number of cases available in the CCIS database from 2001 – 2010 is 15, 53,407aprox. All these1,553,407 cases have relevant manual records in the form of registers maintained in the police station.The migration of data available in CCIS will precede the data digitization activity.The data migration requirement is depicted below -Sl No Year No. of FIR’s digitized Total number of IIF forms digitized1 2001 154289 6343412 2002 153808 6549283 2003 148916 6281214 2004 150809 6265645 2005 159102 6330346 2006 157688 6080097 2007 155983 5390218 2008 166524 5352509 2009 168521 49490410 2010 137767 479884Total: 15,53,407 5703062The data digitization requirement is depicted below -Sl No Year No. cases reported1 2001 1453452 2002 1459093 2003 141636
  • 277. Karnataka State Police RFP for Selection of State System Integrator 276E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20114 2004 1509095 2005 1603616 2006 1604517 2007 1646058 2008 1764569 2009 19118310 2010 170364Total: 16,07,219III. Points to be considered:i. These registers are available at the various offices as physical copies.ii. However, as case data in the form of 7-IIFs gets migrated into Police IT, severalattributes of these registers, for which the source of data is the data in one of the 7-IIFforms, should get filled in automatically. However, for the same attribute, if the value isnot present in the 7-IIF but is present in the register, the same should be migrated intothe application.iii. The remaining attributes of the register (where source data is not 7-IIF) should be addedas additional attributes of the same case.The lists of the registers to be migrated into Police IT Application are as below:S. No Source ofRegisterName of the Register Remarks1 Police Station Crime Register2 Police Station Stolen Arms &Ammunition Register3 Police Station Report of the recovery ofillicitly possessed or lost
  • 278. Karnataka State Police RFP for Selection of State System Integrator 277E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Arms & AmmunitionFormat of the register that depicts allthe attributes along with type of theattribute as Annexure to this RFP.The attributes that get automaticallyfilled up once the case data in the formof 7-IIFs is migrated is highlighted.4 Police Station Quarterly Crime AbstractRegister5 Police Station Petty Case Register6 Police Station Stray Cattle Register7 Police Station Bail Bond Register8 Police Station VCH Part-1 to 69 Police Station Rowdy Register10 Police Station Prisoners Search Register11 Police Station Property Register12 Police Station Register of DossierCriminals13 Police Station Register of Historysheeted Persons14 Police Station Register of MilitaryDeserters15 Police Station Register Crime Reports16 Police Station Register of UndetectedCases17 Police Station Register of Smugglers18 Police Station Gang Register19 Police Station Register of Suicides20 Police Station Convection Register21 Police Station Check Register ofConvicted Persons
  • 279. Karnataka State Police RFP for Selection of State System Integrator 278E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Data Migration DetailsSLNONAME OF TABLE NO. OFROWSCOLUMNS NO. OFCHARACTERSIN TABLEAVG NO OFCHAR PERROW1 ArrestSurrenderPersonDetail 225289 46 39876153 1772 ArrestSurrenderpropertyDetail 2063 5 365151 1773 BailerDetail 21119 14 4878489 2314 FinalReport 128884 20 29772204 2315 FinalReportPersonDetail 208910 15 48258210 2316 finalreportpropertyDetail 11903 11 2749593 2317 FIR 170477 42 124107256 7288 FIRActs 854367 9 197358777 2319 FIRAutomobile 25680 28 11170800 43510 FIRComplainant 170383 16 74116605 43511 FIRContentsInfo 169496 2 73730760 43512 FIRCrimeDetails 69657 5 30300795 43513 FIRCulturalProperty 609 28 264915 43514 FIRCulturalPropertySplFeatures 11 4 4785 43515 FIRCurrency 317 13 137895 43516 FIRDelayInfo 169523 2 73742505 43517 FIRDrugs 864 15 375840 43518 FIRInvestigation 106832 28 46471920 43519 FIRInvestigationDetail 118482 4 51539670 43520 FIRInvestigationInfo 18784 3 8171040 43521 FIRMethods 34374 6 15097545 43922 FIRPersonDeformity 1964 4 1221045 62224 FIRPersons 558827 54 818122728 146425 FIRPlaceOfOccurence 170389 7 74119215 43526 FIRProperty 34995 27 21582660 61727 FIRPropertyInfo 168940 2 35477400 21028 FIRPropertySeizure 66797 28 29532150 44229 FIRPropSeizureDetail 42342 5 8560512 20230 FIRSuspectInfo 122215 3 34201584 28031 FIRTypeOfPlace 86995 5 12554928 14432 IO 52100 6 7502400 14433 IODetails 112435 6 24038490 21434 Judgement 78804 25 16794330 21335 JudgementPersonDetail 74865 11 30355290 405
  • 280. Karnataka State Police RFP for Selection of State System Integrator 279E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 201136 PersonActSection 1605867 6 231244848 14437 PersonAddress 117019 19 16794330 14438 PersonFeatures 3048 3 585177 19239 PersonNumber 4015 14 1096416 27340 PersonPunishment 74927 16 18933430 25341 PersonRelationDetail 29544 8 4929452 16742 TalashformDetail 6929 13 10144056 146443 WitnessDetail 55286 13 34319864 621Data Digitization Details – The list and size of each register to be digitized as part of each case.SlNoItem Description Type(scanning/Dataentry)Quantity (inpages)AverageCharactersper pageRemarks1 FIR Data entry 3-4 2502 Complainant Copy Scanning 2-3 -3 SpotMahazar/PanchanamaData entry 2-3 6254 Property sent toMagistrateData entry 2 1205 P.F. Panchanama Data entry 2-3 6256 Complainant WitnessStatementData entry 2x2 15757 Io witness Statement Data entry 2x2 15758 Further FIR statement Data entry 1-2 6259 Voluntary Statementof AccusedData entry 1-2 1575 considered1 accused10 Voluntary Statementof AccusedScanning 1-2 -11 Case Dairy Data entry 2x20 100012 Sketch Map ofSOC(Scene of Crime)Scanning 2 -13 Express Report Data entry 1-2 107514 Charge Sheet Data entry 2-3 1575 considered1 accused15 Finger Print Scanning 8 -16 Finger Print SearchSlipScanning 2 -17 Remand Application Data entry 3-4 120018 Arrest Intimation Data entry 1 300
  • 281. Karnataka State Police RFP for Selection of State System Integrator 280E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Notice to the accused19 Arrest IntimationNotice to the relativeData entry 1 30020 Requisition forMedical Examinationto the DoctorData entry 1 100021 MOB Data entry 8 500 considered1 accused22 MOB (photos) Scanning 1 -23 MOB (Finger Print,Foot Print)Scanning 224 Request for FSL Data entry 2 157525 Inquest Data entry 4 150026 Request for PostMortemData entry 1 50027 Inquest Panchanama Data entry 6x2 157528 InquestPanchanama(photosof dead person)Scanning 129 Post mortemExamination ReportScanning 4 -30 FSL ExaminationReportScanning 2 -31 Bail Bond Data entry 1 30032 Arrest Card Data entry 2 120033 PSR (Prisoners SearchRegister)Data entry 3 150034 Court Disposal Data entry 4 120035 Court Progress Dairy Data entry 2 30036 Crime Register Data entry 1 1600 Consideredfor 1 caseinvolving 1person37 Crime Key Data entry 1 30038 Property Register Data entry 1 150039 Lockup Guard Register Data entry 1 120040 Village Crime HistoryPart 1 to 7Data entry 1 x 7 170041 Crime statement Data entry 10 157542 Rowdy Register Data entry 2 80043 MOB Register Data entry 2 100044 Gang Register Data entry 3 120045 UDR Register Data entry 2 150046 Auto Mobile Stolen Data entry 1 700
  • 282. Karnataka State Police RFP for Selection of State System Integrator 281E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011Register47 Docket Sheet Data entry 1 170048 Missing personRegisterData entry 1 100049 Petty case register Data entry 1 120050 Petty case ChargesheetData entry 1 140051 Stray Cattle Register Data entry 1 110052 History Sheet Data entry 1 100053 Dossier CriminalRegisterData entry 1 150054 Military DeserterRegisterData entry 1 170055 Undetected CasesRegisterData entry 1 40056 Smugglers Register Data entry 1 70057 Suicide Register Data entry 1 150058 General ConvictionRegisterData entry 1 200059 Identification paraderegisterData entry 1 12001.2 Other case related informationApart from the 7 IIF Form and the case registers maintained in the police station, informationrelevant to case shall also be digitized. Few of such examples are provided below.i. Photographs of the Accused / Arrestedii. Fingerprints of the Accused / Arrestediii. Expert Opinion from Domain Specialists1.3 Recommended Methodology of Data DigitizationData Digitization methodology will comprise the following steps, explained as below. However this isjust a guideline for data migration effort and the SI will be required to devise his own detailedmethodology and get it approved by State Nodal Officer.
  • 283. Karnataka State Police RFP for Selection of State System Integrator 282E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 20111. AnalysisAnalysis of the legacy data and its, conversion, digitization and entry to the proposed new database schema will be started during the scoping phase. It will cover the following steps:a) Analyze the existing procedures, policies, formats of data in lieu of the new proposedsystem to understand the amount of the data and the applicability in CCTNSb) Write procedures for digitizing recordsc) Mapping of attributes available in the database schema and manual registers2. TransformationTransformation phase can be commenced after integration testing phase. It will entail thefollowing steps:a) Identify the fields, columns to be added/deleted from the existing systemb) Identify the default values to be populated for all ‘not null’ columns3. Data Take–OnTake–On phase will be initiated when the proposed solution is ready to be deployed. It willentail the following steps:a) Entry of Manual records in Police ITb) Ensure Data Accuracy is maintainedc) Deploy and rollout the system as per the project plana. Additional Guidelines for Data Migrationa. SI shall migrate/convert/digitize the data at the implementation sites of STATE.b. SI shall formulate the “Data Migration Strategy document” which will also include internalquality assurance mechanism. This will be reviewed and signed–off by STATE prior tocommencement of data migration.c. SI shall incorporate all comments and suggestions of STATE in the Data Migration Strategy andprocess documents before obtaining sign–off from STATE.d. SI shall perform mock data digitization tests to validate the conversion programs.
  • 284. Karnataka State Police RFP for Selection of State System Integrator 283E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011e. SI shall ensure complete data cleaning and validation for all data migrated from the legacysystems to the new application.f. SI shall validate the data before uploading the same to the production environment.g. SI shall generate appropriate control reports before and after migration to ensure accuracy andcompleteness of the data.h. SI shall convey to STATE in advance all the mandatory data fields required for functioning of theproposed solution and which are not available in the legacy systems and are required to beobtained by STATE.i. In the event STATE is unable to obtain all the mandatory fields as conveyed by SI, SI shall suggestthe most suitable workaround to STATE. SI shall document the suggested workaround and sign-off will be obtained from STATE for the suggested workaround.j. SI shall develop data entry programs / applications that may be required for the purpose of datamigration in order to capture data available with / obtained by STATE in non – electronic format.k. SI shall conduct the acceptance testing and verify the completeness and accuracy of the datamigrated from the legacy systems to the proposed solution.l. STATE may, at its will, verify the test results provided by SI.
  • 285. Karnataka State Police RFP for Selection of State System Integrator 284E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011ANNEXURE-E NETWORK CONNECTIVITY AT POLICESTATION, HIGHER OFFICES, DC & DRCKSPWAN Mpls Connectivity Location DetailsSLNoRegion Client end Address Type Speed1 Bangalore Office of the Director General & Inspector General of Police, # 02,State Police Head Quarters, Nrupathunga Road, BangaloreMPLS-VPN 2 mbps2 Bangalore Office of DGP, COD, Carlton House, Palace Rd, Bangalore MPLS-VPN 2 mbps3 Bangalore Office of Inspector General Of Police, Police Computer Wing, StateCrime Records Bureau, 7th Floor MS Building, BangaloreMPLS-VPN 2 mbps4 Bangalore Karnataka State Police Data Center, Madiwala, Bangalore MPLS-VPN 10 mbps5 Bangalore Commissioner Office, Infantry road, Bangalore MPLS-VPN 2 mbps6 Bangalore SP Office, # 05, Millers road, Bangalore, BNG DIST MPLS-VPN 2 mbps7 Mysore Commissioner Office,# 01,Mirza road ,Nazarbad, Mysore - 10 MPLS-VPN 2 mbps8 Mysore Office of the Superintendent of Police, Jalpuri, Mysore - 19 MPLS-VPN 2 mbps9 Hubli Office of the Superintendent of Police,Sagar road, Shimoga MPLS-VPN 2 mbps10 Hubli Office of the Superintendent of Police, Near KSRTC, Davangere MPLS-VPN 2 mbps11 Hubli SP Office, Chikamagalur - 577 101 MPLS-VPN 2 mbps12 Bangalore SP Office, Finger Print Bureau, Madiwala MPLS-VPN 2 mbps13 Bangalore Director FSL,FSL, Madiwala MPLS-VPN 2 mbps14 Mangalore SP Office, Pandeshwara, Mangalore - 01 MPLS-VPN 2 mbps15 Hubli SP Office, Thuruvanoor road, Kelagote, Chitradurga MPLS-VPN 2 mbps16 Bangalore SP Office, Ramnagar MPLS-VPN 2 mbps17 Hubli SP Office, P. B. Road, Dharwad MPLS-VPN 2 mbps18 Hubli SP Office, PHQ, NH4, Belgaum - 16 MPLS-VPN 2 mbps19 Hubli SP Office, Bijapur MPLS-VPN 2 mbps20 Mysore SP Office, Hassan MPLS-VPN 2 mbps21 Mangalore SP Office, Udupi MPLS-VPN 2 mbps22 Mysore SP Office, Mandya MPLS-VPN 2 mbps23 Mysore SP Office, Chamarajanagar MPLS-VPN 2 mbps24 Hubli SP Office, Station road, Gulbarga MPLS-VPN 2 mbps25 Bangalore SP Office, Tumkur MPLS-VPN 2 mbps26 Mysore SP Office, Kodagu,Madikeri MPLS-VPN 2 mbps27 Hubli SP Office, M. G. Road, Karwar MPLS-VPN 2 mbps28 Bangalore SP Office, M. B. Road, Kolar MPLS-VPN 2 mbps29 Hubli SP Office, Near SBI, APMC road, Gadag MPLS-VPN 2 mbps30 Hubli SP Office, Market yard, Raichur MPLS-VPN 2 mbps31 Hubli Commissioner Office, Gokul road, Hubli - 30 MPLS-VPN 2 mbps
  • 286. Karnataka State Police RFP for Selection of State System Integrator 285E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 201132 Hubli SP Office, Mangalpet, Bidar MPLS-VPN 2 mbps33 Hubli SP Office, Near Durgamba Temple, Bellary MPLS-VPN 2 mbps34 Bangalore SP Office, O Daniel road, Champion Reefs K. G. F MPLS-VPN 2 mbps35 Bangalore SP Office, MG Road, Chikkabalapura MPLS-VPN 2 mbps36 Hubli SP Office, Navangara, Bagalkot MPLS-VPN 2 mbps37 Hubli SP Office, Koppal MPLS-VPN 2 mbps38 Bangalore SP wireless Bangalore MPLS-VPN 2 mbps39 Hubli SP Office, Haveri MPLS-VPN 2 mbps40 Bangalore Office of Inspector General Of Police, Police Computer Wing, StateCrime Records Bureau, 7th Floor MS Building, BangaloreILL 4 mbpsKSWAN VPNoBB Connection Location DetailsSL. NO CITY ADDRESS PHONE NUMBER1 Bagalkot Minividhan Soudha,,Badami 83572200332 Bagalkot suptd of police,guledgud,badami 83572503333 Bagalkot The suptdt of police,main road,badami 83572201334 Bagalkot suptd of police,kerur,badami 83572300335 Bagalkot supdt of police,ambedkar circle,bagalkot 83542202336 Bagalkot Bagalkot Rural PS Bagalkot Dist 83542204607 Bagalkot dist supdt police,rural police station road,bagalkot 83542203338 Bagalkot supdt of police bijapur,connected at traffic police station,bagalkot 83542213339 Bagalkot conn to RES PSI,o/o CPITown Navanagar,bagalkot 835423533310 Bagalkot supdt of police,resrve police inspector,navanagar bagalkot 835423508311 Bagalkot supdt of police,control room sec23 main road,Navanagar bagalkot 835423507912 Bagalkot the police sub inspector state intelligence,AC Office compound old policestation bldg,ambedkar circle bagalkot835422064113 Bagalkot supdt of police,kaladagi,kaladagi 835424013314 Bagalkot Navanagar PS Bagalkot Dist 835423532315 Bagalkot dist supdt police,rural police station road,bagalkot 835422042316 Bagalkot supdt of police,sector 23 main road ,Navagar Bagalkot 835423507717 Bagepalli New Building, ,Beside Telephone Exge,Bagepalli 815028223318 Bagepalli Chelur,,Bagepalli 815028009919 Bagepalli Police station,,Pathapalya 815028513320 Bailhongal nr tahasildar off,murgod road,bailhongal 828823313321 Bailhongal c p i,tahasiladar off compound,murgod rd 828823706022 Bailhongal supdt of police,cpi, guruwar peth,kittur 828828643323 Bailhongal belawadi road,doddawad,tal bailhongal 828823554524 Bailhongal the supdt of police,plice stn,,kittur 828828623325 Bailhongal opp bus stand,nesargi,tal bailhongal 828827523326 Bailhongal sub div police officer,police stn, hosur rd,bailhongal 828823319027 Bangalore HAL POLICE STN PREMISES,,VIMANAPURA BANGALORE 8022943199
  • 287. Karnataka State Police RFP for Selection of State System Integrator 286E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 201128 Bangalore SUPERINTENDENT OF POLICE WIRELESS CONN TO:G A BAVA ACP,GF CHICKPETPOLICE STATION,BALEPET STREET802294214929 Bangalore SUPERINTENDENT OF POLICE WIRELESS CONN TO:,CENTRAL P S BLDG MINTOCIRCLE ,MINTO CIRCLE802294216530 Bangalore SUPERINTENDENT OF POLICE WIRELESS CONN TO: SUDHAKAR HEGDE CONNTO SUDHAKAR HEGDE,,ACP V SOUDHA,CUBBON PARK P S BLDG,KASTURIBAI RD802294216731 Bangalore CONN TO RAMACHANDRA SHASTRY ACP,,DE,O/O CPMMR.OF POLICE,NO 1 802294218432 Bangalore AIRPORT POLICE STATION ,DEVANAHALLI TOWN BANGALORE RLBANGALORE ,DEVANAHALLI802768382133 Bangalore DEVANAHALLI SUB-DIVISION,,DEVANAHALLI TOWN 802768022234 Bangalore BHD BHARTHINAGARA P S ,,BANGALORE 802294214535 Bangalore CONN TO O/O THE ASST COMMR.OF POLICE HIGH COURT ,,SECURITY HIGH 802294328236 Bangalore CONN TO DCP SOUTH ZONE ,SOUTH END CIRCLE ,JAYANAGAR B 802294216137 Bangalore SUPERINTENDENT OF POLICE WIRELESS CONN,RTNAGAR POLICESTATION,,RTNAGAR BG 32802294215938 Bangalore 01 BYATARAYANAPUARA ,,P S BLDG 802294215139 Bangalore SUPERINTENDENT OF POLICE WIRELESS CON,NO.4, 5 MN NR KEB OFFICE 2BLKI, KALYAN NGR,,KALYAN NGR802294214740 Bangalore SUPERINTENDENT OF POLICE WIRELESS CONN T,C/T. ASST COMMR OF POLICEADUGODI POLICE STATION (N,ADUGODI802294216341 Bangalore 2,I FLR,12 CRS,2 MN,II STG,WOC RD,2 MN,II STG,WOC RD 802294215542 Bangalore SUPERINTENDENT OF POLICE WIRELESS,O/OASST COMM OFPOLICE,SAMPAGIHALLI802294369043 Bangalore SUPERINTENDENT OF POLICE WIRELESS CON,ULSOOR GATE POLICE STNULSOOR GATE POLICE STN-BLDG N R ROAD-,ULSOOR GATE802294217144 Bangalore SUPERINTENTDENT OF POLICE WIRELESS,O/O THE ACP HALASUR, HALASURPOLICE STATION BLDG,RAMAIAH CIRCLE, BANG,HALASUR802294214345 Bangalore SUPERINTENDENT OF POLICE WIRELESS CONN TO BASAVANNANNAVAR,G-2VIDHANA SOUDHA NEXT TO DISPENSARY MULTI-STORIE,G-2 VIDHANASOUDHA802294354846 Bangalore O/O THE ASST COMM OF POLICE VIJ ,AT NO-1 1 FLR KMK PALYA POLICE STN,KMK PALYA MN802294215347 Bangalore VIDHANA SOUDHA,SECURITY,OPP VIDHANA 802294355448 Bangalore SUPERINTENDENT OF POLICE O/O OF THE ACP YELAHANKA,CHANDRAPPABUILDING BB ROAD,YELAHANKA802294373449 Bangalore RMC YARD PS BLDG ,,TUMKUR ROAD 802294215750 Bangalore O/O THE ASST COMMR OF POLICE ,MICO L/O CONN AT 76 &77 ,1ST FLR 30THCRS TILAKNGR802294346651 Bangalore NEW ADDRESS AT 2ND FLR,SHIVAJINAGAR STN. ,BLDG,SHIVAJINAGAR, ,BLORE.802294209652 Bangalore C M H ROAD ,INDIRANAGAR ,INDIRANAGAR 802294209853 Bangalore CENTRAL CRIME BRANCH ,MYSORE RD ,NEW THARAGUP 802294308254 Bangalore CENTRAL CRIME BRANCH ,MYSORE RD ,NEW THARAGUP 802294308355 Bangalore O/O THE ACP TRAFFIC ADUGODI ,BMP COMPLEX ADUGODI P S ,LASKARHOSUR802294211556 Bangalore CON TO MALLESWARAM TRAFFIC ,POLICE STATION, ,MALLESWARAM, 802294209257 Bangalore 2ND FLOOR SHIVAJI NAGAR BUS STN BLDG ,,SHIVAJINAGAR 8022942113
  • 288. Karnataka State Police RFP for Selection of State System Integrator 287E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 201158 Bangalore ACP TRAFFIC SOUTH DCP SOUTH ZONE ,SOUTH END CIRCLE SOUTH END RD,JAYANAGAR BG802294209059 Bangalore 23 P U B ,M GRD ,BANGALORE 802294211760 Bangalore ACP TRAFFIC WEST DIVISION, ,UPPARPET POLICE STATION BUILDING,TANKBUND RD802294209461 Bangalore SUPERINTENDENT OF POLICE WIRELESS,AUDUGODI POLICE STATION(C NEWBLDG ADUGODI POLICE Q,HOSUR RD802294206962 Bangalore ANUGONDANAHALLI POLICE ST ,DODDADOMMASANDRA CROSS ,HOSKOTETALUK802794577763 Bangalore SUPERINTENDENT OF POLICE WIRELESS CONN:AIR PORT ,AIR PORT POLICESTATION,AIR PORT802294204064 Bangalore POLICE STATION,AKKUR ,CHANNAPATNA 802726325365 Bangalore SUPERINTENDENT OF POLICE WIRELESS O/O,AMRUTHAHALLI POLICE STATIONNO.80,5 CRS,AMRUTHAHALLI,,SRIRAMPURA802294364466 Bangalore SUPERINTENDENT OF POLICE WIRELESS CONN TO,ASHOKANAGAR POLICESTATION NEW BLDG COMMISSIONERATE NR SULEMAN H ,ASHOKANAGAR802294207667 Bangalore THE SUB INSPECTOR OF POLICE,TALUK OFFICE ROAD ,ANEKAL 802782923568 Bangalore ASHOKNAGAR POLICE STATION ,BANGALORE ,BG 802294266269 Bangalore POLICE STATION ,ATTIBLELE ANEKAL TALUKA ,BENGALURU 802782136070 Bangalore ADUGODI TRAFFIC POLICE STATION AUTOMATION,CENTRE CORPN.BLDGHOSUR LASKAR RD,ADUGODI BG802294312571 Bangalore TYAMAGONDLU ,NELAMANGALA TALUK BANGALORE ,Bangalore 802782859572 Bangalore POLICE INSPECTOR ,,BASAVANAGUDI TRAFFIC POLICE STN 802294266873 Bangalore SUPDT OF POLICE STATION ,13TH CROSS C T BED BSK II STAGE ,BG 802294325074 Bangalore POLICE STATION BIDADI ,RAMANAGARAM TALUK BANGALORE ,BIDADI802728223775 Bangalore THE RAILWAY POLICE SUB INSPECTOR BANGALORE ,CONTONMENT RLYPOLICE STATION ,VASANTH NAGAR802226626076 Bangalore CITY RAILWAY STATION PLATFORM ,N/A ,SUBHASHNAGAR 802287105777 Bangalore SOUTHERN RAILWAY POLICE,,New Police Stn.Bldg. YPR, ,New PoliceStn.Bldg. YPR,802337640478 Bangalore BHARATHINAGARA POLICE ,,STATION 802294204379 Bangalore SUPERINTENDENT OF POLICE WIRELESS CONN,BOWRING HOSPITAL POLICE-STATION,SHIVAJINAGAR802294204880 Bangalore BANASHANKARI POLICE STN ,,BANGALORE 802294206081 Bangalore BSK TRAFFIC SUB ZONE,BVG POLICE STATION ,BLDG,I FLOOR,9TH MAIN,BSK IISTAGE,T.R.NAGAR802294310882 Bangalore SUPERINTENDENT OF POLICE WIRELESS,NO.4, 5 MN NR KEB OFFICE 2 BLK,KALYAN NGR, KALYAN NGR802294204983 Bangalore C/T BANASAWADI TRAFFIC POLICE STN ,NEW BLDG,KALYANANAGAR BG ,BG 802294228084 Bangalore BASAVESHWARANAGAR POLICE,STATION,KHB ROAD,BANGALORE 802294201385 Bangalore MARUTHISEVA NAGAR BG-33 ,,MARUTHISEVA NAGAR BG-33 802546085186 Bangalore BYATRAYANAPURA POLICE STN ,,BYATRAUANAPURA BANGALORE 802294200587 Bangalore TRAFFIC BYATARAYANAPUR,P S MYSORE RD ,BANGALORE 8022942657
  • 289. Karnataka State Police RFP for Selection of State System Integrator 288E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 201188 Bangalore UCEN08 ,UCEN08 ,UCEN08 802220156089 Bangalore BM ROAD RAMANAGARAM ,RAMANAGAR ,BENGALURU RU 802727110390 Bangalore CENTRAL POLICE STATION ,,BANGALORE 802294207091 Bangalore CENTRAL TRAFFIC ZONE- ,POLICE STATION ,BANGALORE 802294267092 Bangalore SUPERINTENDENT OF POLICE WIRELESS CONN TO:CHICKPET,CHICKPET POLICESTN,CHICKPET802294200193 Bangalore ZSBN01 ,ZSBN01 ,ZSBN01 802294266494 Bangalore CHJ TRAFFIC,,BANGALORE 802847720095 Bangalore CHIKKAJALA POLICE ,STATION B B ROAD ,CHIKKAJALA 802846720096 Bangalore SUPERINTENDENT OF POLICE WIRELESS,C/T POLICE INSPECTOR COMPUTER-CENTRE CHENNAMMANAKERE ACHUKATTU- POLICESTATION,CHENNAMMANAKERE ACHUKATTU802294238097 Bangalore SUPERINTENDENT OF POLICE WIRELESS,SITE NO 4/P KP AGRAHARA ,CHANDRAL/O802294200998 Bangalore SUPERINTENDENT OF POLICE CHAMARAJPET POLICESTN,BANGALORE,CHAMARAJPET802294207199 Bangalore COMMERCIAL STREET POLICE,STATION,BANGALORE 8022942045100 Bangalore SUPERINTENDENT OF POLICE WIRELESS,COTTONPET POLICESTATION,COTTONPET8022942006101 Bangalore SUPERINTENDENT OF POLICE WIRELESS CONN:CUBBONPARK,CUBBONPARKPOLICE STATION,CUBBONPARK8022942087102 Bangalore CUBBONPARK TRAFFIC ZONE ,POLICE STATION ,BANGALORE 8022942675103 Bangalore CHANNAPATNA EAST POLICE STATION , CHANNAPATNA TALUK ,BANGALORE 8027251229104 Bangalore RURAL POLICE STATION ,CHANNAPATNA TALUK BANGALORE ,CHANNAPATNATALUK BANGALORE8027251256105 Bangalore CHANNAPATNA TALUK BANGALORE , CHANNAPATNA TALUK BANGALORE ,CHANNAPATNA TALUK BANGALORE8027251749106 Bangalore ATTIBELE CIRCLE ,ANEKAL TQ ,BENGALURU 8027821368107 Bangalore CIRCLE INSPECTOR OF POLICE ,ANEKAL CIRCLE ,ANEKAL 8027829335108 Bangalore SUPERINTENDENT OF POLICE WIRELESS ,BANGALORE CITY RAILWAY POLICESTATION ,BANGALORE8022943234109 Bangalore CHANNAPATNA TALUK BANGALORE ,, CHANNAPATNA TALUKBANGALORE8027251416110 Bangalore SUPERINTENDENT OF POLICE ,RURAL POLICE STATION CHANNAPATNATALUK BANGALORE ,CHANNAPATNA8027251621111 Bangalore CIRCLE INSPECTOR OF POLICE HAROHALLI CIRCLE ,KANAKAPURA TALUKBANGALORE ,KANAKAPURA TALUK BANGALORE8027562270112 Bangalore CIRCLE INSPECTOR OF POLICE OFFICE ,MAGADI BANGALORE DT ,MAGADIBANGALORE DT8027745375113 Bangalore CPI Office Nanadagudi Circle Bangalore Dist 8027961668114 Bangalore TRAFFICAID POST ,NELAMANGALA NH4,BANGALORE RURAL DIST,NELAMANGALA8027726260115 Bangalore OFFICE OF CIRCLE INSPECTOR OF ,RAMANAGARAM TALUK BANGALORE,RAMANAGARAM TALUK BANGALORE8027271422116 Bangalore CIRCLE INSPECTOR OF POLICE RURAL CIRCLE ,,RAMANAGARAM TALUK 8027271010
  • 290. Karnataka State Police RFP for Selection of State System Integrator 289E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011BANGALORE117 Bangalore KADUGODI CIRCLE,BANGALORE DISTRICT,,KADUGODI CIRCLE,BANGALOREDISTRICT8028453010118 Bangalore 0 8027665444119 Bangalore CR PATNA,CR PATNA,RURAL 8027644444120 Bangalore DAR Byadrahalli Bangalore Dist 8022942198121 Bangalore RURAL POLICE STATION ,DODDABALLAPURA ,BENGALURU DI 8027622025122 Bangalore DY SUPERINTENDNT OFFICE BLDG ,D ,CROSS DODDABALLAPURA,BENGALURU DT8027622015123 Bangalore ZDBL01 ,DBP2,RURAL 8027655241124 Bangalore UCEN06 ,UCEN06 ,UCEN06 8022256767125 Bangalore SUPERINTENDENT OF POLICE WIRELESS O/O DCP CAR HQRS,BRIYAND SQUAREMYSORE ROAD,BRIYAND SQUARE MYSORE ROAD8022942420126 Bangalore SUPRINTENDENT OF POLICE,C/T BABU H N IPS DCP NORTH OFFICE HEGDE NGRNAGAWARA THANISANDRA RF, THANISANDRA8022942368127 Bangalore SUPERINTENDENT OF POLICE WIRELESS ,O/O THE DCP CAR SOUTH ,ADUGODI 8022942370128 Bangalore SUPERINTENDENT OF POLICE WIRELESS SUB POLICE COMMISSIONER CENTRALDIVN,CUBBON PARK POLICE STATION,SAME COMPOUND.,CUBBON PARK8022942344129 Bangalore SUPERINTENDENT OF POLICE WIRELESS,O/O DY.COMMISSIONER OF POULSOOR POLICE STATION BUI RAMAIAH CIRC,ULSOOR8022942312130 Bangalore D C P NORTH OFFICE, ,C V RAMAN RD,BHD YPR POLICE ,STN,YESHWANT 8022942299131 Bangalore SUPDT OF POLICE WIRELESS CONN TO DY COMMNR,FOOD WORLDBUILDING,KODIGEHALLI8022943676132 Bangalore SOUTH END CIRCLE ,JAYANAGAR ,BANGALORE 8022942309133 Bangalore SUPT OF POLICE WIRELESS O/O DY COMMR OF POLICE,SOUTH EAST DIVN 80 FTRD 6TH BLK KORAMANGALA,KORAMANGALA8022943464134 Bangalore SUPDT OF POLICE WITELESS NEW ADDRESS AT 2ND FLR,SHIVAJINAGARBUS,STN BLDG,SHIVAJINAGAR,,SHIVAJINAGAR,8022942346135 Bangalore C/TO DY COMMR OF POLICE ,TRAFFIC WEST DIV,SIR C V RAMAN RD ,NR YPRPOLIC8022942318136 Bangalore COP OFFICE ,INFANTRY RD ,BANGALORE 8022942372137 Bangalore SUPERINTENDENT OF POLICE WIRELESS DCP WEST,UPPARPET POLICE STATION,BLDG,TANK BUND RD,MEJESTIC ,UPPARPET8022942356138 Bangalore BM ROAD RAMANAGARAM ,RAMANAGAR DISTRICT BANGALORE,RAMANAGAR DISTRICT BANGALORE8027271100139 Bangalore POLICE STATION DEVANAHALLI ,B B ROAD,DEVANAHALLI TOWN BANGALORE RL BANGALORE8027683820140 Bangalore DEVANAHALLI POLICE,,STATION DEVANAHALLI TOWN 8027680333141 Bangalore 02 07 DG&IGP OFFICE ,NRUPATHUNGA ROAD ,BANGALORE 8022943413142 Bangalore COMPUTER CENTRE,DGP CONTROL ROOM ,7TH FLR O/O THE DG&IG OFPOLICE, ,KAR.STATE, N8022943463143 Bangalore 02 7 DG & IGP OFFICE ,NRUPATUNGA ROAD,B"LORE ,NRUPATUNGAROAD,B"LORE8022943405144 Bangalore 02 07 O/O THE DG & IGP ,NRUPATHUNGA ROAD ,BANGALORE 8022942334
  • 291. Karnataka State Police RFP for Selection of State System Integrator 290E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011145 Bangalore 02 07 O/O DG & IGP ,NRUPATHUNGA ROAD ,BANGALORE 8022943295146 Bangalore I N A T POLICESTATION ,,DEVANAHALLI 8027681100147 Bangalore Digp Office Internal security Bangalore City 8022943815148 Bangalore 07 M S BLDG,,DR B R AMBEDKAR RD 8022943072149 Bangalore CAUVERY BHAVAN ,K G ROAD ,BANGALORE 8022942279150 Bangalore UCTO02 ,UCTO02 ,UCTO02 8022942239151 Bangalore O/O THE DIGP TRAINING, ,COD HOUSE PALACE ROAD, ,CARTONHOUSE8022942261152 Bangalore NO 2 3RD BLK CAUVERY SANKIRNA ,,AUDGODI POLI 8022943185153 Bangalore SUPERINTENDENT OF POLICE WIRELESS CONN,DEVARJEEVANAHALLI POLICE-,DEVARJEEVANAHALLI8022942047154 Bangalore ZNLA01 ,NLAG,NLA 8027734231155 Bangalore K I A B D BUILDING ,1 PH 3 BLK ,BANGALORE 8022943718156 Bangalore SUPT OF POLICE WIRELESS,ELECTRONIC CITY POLICE STN COMPUTER CENTRENO.101/A INDL AREA EL,ELECTRONIC CITY8022943476157 Bangalore UCEN08 ,UCEN08 ,UCEN08 8022373077158 Bangalore (FOREST CELL),V FLOOR. ,K.H.B.BLDG,K.G.ROAD,BG-9.,K.H.B.BLDG,K.G.ROAD,BG-9.8022228600159 Bangalore 05 K H B COMPLEX ,,K G ROAD 8022942234160 Bangalore SUPERINTENDENT OF POLICE WIRELESS,FRAZERTOWN POLICESTATION,FRAZERTOWN8022942044161 Bangalore K.G.HALLI TRAFFIC SUB-ZON ,FRAZER TOWN TRAFFIC POLIC ,FRAZER TOWN, 8022942925162 Bangalore CONN TO GANGAMMAGUDI POLICE ,STATION ,BANGALORE 8022942026163 Bangalore GIRINAGAR POLICE STATION ,,BANGALORE 8022942073164 Bangalore HALASUR POLICE STATION BUILDING ,COMPUTER CENTRE N0.1, CAMBRIDGE,ROAD, BANGALORE8022942036165 Bangalore TRAFFIC POLICE STN ,S V RD HALASURU ,BANGALORE 8022942659166 Bangalore SUPERINTENDENT OF POLICE WIRELESS,H A L POLICE STATION,H A L 8022942038167 Bangalore POLICE STATION ,HEBBAGUDI ANEKAL TQ ,BENGALURU 8027832922168 Bangalore SUPERINTENDENT OF POLICE WIRELESS,HEBBAL POLICE STATION,HEBBAL 8022942031169 Bangalore HEBBAL TRAFFIC POLICE STATION,,BANGALORE 8022942663170 Bangalore YELAHANKA TRAFFIC ZONE ,POLICE STATION ,BANGALORE 8022942806171 Bangalore SUPERINTENDENT OF POLICE WIRELESS,HENNUR POLICE STATION,HENNUR 8022942053172 Bangalore SUPERINTENDENT OF POLICE WIRELESS,CUBBONPET MNRD,OPP.L.I.C.BLDG,,CUBBONPET MN RD,8022942075
  • 292. Karnataka State Police RFP for Selection of State System Integrator 291E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011173 Bangalore ULSOOR GATE TRAFFIC ,POLICE STATION ,BANGALORE 8022942660174 Bangalore HIGH GROUNDS POLICE STN (COMPUTER),PARKING LOT OPPOSITE TO R CROAD,BANGALORE8022942083175 Bangalore PARKING LOT ,OPP RACE COURSE ROAD ,BANGALORE 8022942917176 Bangalore POLICE STN HAROHALLI ,,KANAKAPURA TALUK BANGALORE 8027562240177 Bangalore POLICE STATION ,HOSAHALLI ,DODDABALLAPU 8027656008178 Bangalore UHKT05 ,UHKT05 ,UHKT05 8027931570179 Bangalore O/O THE SUPDT OF POLICE WIRELESS ,CONN AT COMPUTER CENTER,HULIMAVU POLICE STN NO 101 BGT RD BG8022943477180 Bangalore NO 304, A-1, CAUVERY BLK ,NATIONAL GAMES VILLAGE,BANGALORE 8022942308181 Bangalore 23 PU BLDG ,M G ROAD ,BANGALORE 8022942225182 Bangalore IGP Training Office PUB Bldg MG Road Bangalore 8022943031183 Bangalore IJOOR POLICE STATION GROUND FLOOR ,OFFICE OF THE DYSP LEFT SIDEBUILDING ,RAMANAGARAM8027271786184 Bangalore SUPERINTENDENT OF POLICE WIRELESS INDIRANAGAR POLICESTATION,,INDIRANAGAR,,INDIRANAGAR,8022942037185 Bangalore INDIRANAGAR TRAFFIC ZONE KPWD QTRS ,OPP J.B NAGAR POLICE STATION,J.B NGR BANG8022942658186 Bangalore SUPERINTENDENT OF POLICE WIRELESS CONN T,JNANABHARATHI POLICESTN,JNANABHARATHI8022942010187 Bangalore SUPERINTENDENT OF POLICE WIRELESS,JEEVANBIMANAGARA POLICE STATIONCA SITE OPP OLD POLICE STN 10TH MN RD,JEEVANBIMANAGARA8022942039188 Bangalore SUPERINTENDENT OF POLICE WIRELESS,NEW POLICE STN BUILDING,,J CNAGAR, BG8022942030189 Bangalore JALAHALLY POLICE STATION ,,BANGALORE 8022942023190 Bangalore JAGJIVANRAMNAGAR POLICE ,,STATION JAGJIVANRAMN 8022942007191 Bangalore CONN AT JAYANAGAR POLICE STATION,,4TH BLK JAYANAGAR 8022942058192 Bangalore CONN AT TRAFFIC SUB ZONE,POLICE STATION BLDG 30TH CRS ,4TH BLK JAYA 8022942669193 Bangalore SUPERINTENDENT OF POLICE WIRELESS,DNO- BLDG-J P NAGAR POLICESTATION,J P NAGAR8022942059194 Bangalore SUPERINTENDENT OF POLICE WIRELESS,KADUGODI POLICE STATIONCOMPUTER CENTER,NEAR KADUGODI8022943478195 Bangalore SUPERINTENDENT OF POLICE WIRELESS,KENGERI POLICE STATION,KENGERIBANGALORE8022942008196 Bangalore SUPERINTENDENT OF POLICE WIRELESS CONN T,KADUGONDANAHALLYPOLICE-,KADUGONDANAHALLY8022942052197 Bangalore KEMPEGOWDANAGAR POLICESTN ,,BANGALORE 8022942074198 Bangalore NO 5 MILLERS RD ,KANAKAPURA TALUK BANGALORE ,KANAKAPURA TALUKBANGALORE8027541240199 Bangalore KALASIPALYA POLICE STN ,,KALASIPALYA BANGALORE 8022942003
  • 293. Karnataka State Police RFP for Selection of State System Integrator 292E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011200 Bangalore SUPERINTENDENT OF POLICE WIRELESS,NO.8 19TH MN 6TH BLK B/HKORAMANGALA POLICE STN,KORAMANGALA8022942066201 Bangalore KAMAKSHIPALYA POLICE-STAT,,NO 1,NHBCS L/O,SWAYAMPRAB 8022942014202 Bangalore CT:CIRCLE INSPECTOR OF POLICE ,TRAFFIC DIVISION(PS),NR OLD,CHEK PO,KAMA8022943009203 Bangalore O/OSUPERINTENDENT OF POLICE (WIRELESS) CONN TO KODIGEHALLI 9 1THINDLU MAIN ROAD,VIRUPAKSHAPURA KODIGEHALLI ,KODIGEHALLI8022943703204 Bangalore 71/A[70] KATHANO267/71 ,BBMPKATHANO822/71A ,KOTTHANUR VI 8022943694205 Bangalore SUPERINTENDENT OF POLICE WIRELESS,K P AGRAHARA POLICE STN,K PAGRAHARA8022942015206 Bangalore POLICE STATION KANAKAPURA TALUK BANGALORE ,POLICE STATIONKANAKAPURA TALUK BANGALORE ,POLICE STATION KANAKAPURA TALUKBANGALORE8027523616207 Bangalore POLICE STATION NEAR TOWN MUNCIPAL OFFICE ,KANAKAPURA,BENGALURU8027522441208 Bangalore SUPERINTENDENT OF POLICE WIRELESS,K R PURAM POLICE STATION,K RPURAM8022942050209 Bangalore TRAFFIC POLICE STATION ,KRPURAM BG ,KRPURAM BG 8022942812210 Bangalore SUBRAMANYAPURA PS BLDG ,SUBRAMANYAPURA BANGALORE,SUBRAMANYAPURA BANGALORE8022943109211 Bangalore POLICE TRAINING COLLEGE ,,CHANNAPATNA TOWN BANGALORE 8027251248212 Bangalore COMMANDANT IST BNKSRP ,RICHMOND ROAD ,BANGALORE 8022942555213 Bangalore SUPERINTENDENT OF POLICE WIRELESS CONN T 60 I BN KSRP,RICHMOND ROAD ,BANGALORE8022942316214 Bangalore O/O THE COMMDT 03 BN KSR,KORAMANGALA BANGALORE ,BANGALORE 8022942842215 Bangalore SARJAPURAROAD ,KORAMANGALA,KORAMANGALA 8022942396216 Bangalore KSRP 4TH BETTALION NEW BL ,01ST BLK KORAMANGALA ,BG 8022942838217 Bangalore THE COMMDT KSRP ,,SARJAPUR RD 8022942398218 Bangalore KSRP,KUDLU HUSKUR POST ,BANGALORE ,BANGALORE 8028440661219 Bangalore POLICE STATION ,KUDUR MAGADI TALUKA ,BENGALURU DI 8027762241220 Bangalore SUPERINTENDENT OF POLCIE WIRELESS,MADIVALA POLICESTATION,MADIVALA8022942064221 Bangalore C/T MADIVALA TRAFFIC SUBZONE ,1ST FLR MADIVALA POLICE STN,HOSUR RD 8022943116222 Bangalore THE SUB INSPECTOR OF POLICE POLICE STATION ,MAGADITOWN ,MAGADI TOWN BENGALURU RU8027745224223 Bangalore SUPERINTENDENT OF POLICE WIRELESS CONN TO:CITY MA,1ST FLR CITYMARKET POLICE STN,CITY MARKET BANGALORE8022942004224 Bangalore KALAPAYAM POLICE STN PREMISES ,KALASIPALYAM MN RD ,KALASIPALYAMMN RD8022942808225 Bangalore SUPERINTENDENT OF POLICE WIRELESS MAHADEVAPURAPOLICE,SINGAIANAPALYA, WHITEFIEL,WHITEFIELD8022942042
  • 294. Karnataka State Police RFP for Selection of State System Integrator 293E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011226 Bangalore CONN AT JAYADEVA FLY OVER ,POLICE STATION BLDG ,BTM L/O BG 8022943118227 Bangalore M K DODDI POLICE STATION BEVOOR ,CHANNAPATNA TALUK BANGALORE,CHANNAPATNA TALUK BANGALORE8027266231228 Bangalore MAHALAKSHMI L/O POLICE- ,STATION ,BANGALORE 8022942019229 Bangalore MAGADI RD POLICE STATION ,,BANGALORE 8022942012230 Bangalore BEH MAGADI RD TRAFFIC POL ,MAGADI ROAD POLICE QUARTE ,BANGALORE 8022942672231 Bangalore MALLESWARAM POLICE STN ,BANGALORE ,BANGALORE 8022942016232 Bangalore CT:MALLESWARAM TRAFFIC POLICE ,STATION ,BANGALORE 8022942810233 Bangalore POLICE STATION NANDAGUDI ,HOSKOTE TALUK BANGALORE ,HOSKOTETALUK BANGALORE8027961250234 Bangalore NLO POLICE STATION ,NO 6 SFHS AREA ,NANDINI LAYO 8022942035235 Bangalore Nelamangala PS Bangalore Dist 8027725223236 Bangalore SUB INSPECTOR OF POLICE ,POLICE STATION ,NELAMANGALA 8027722133237 Bangalore PARAPPANA AGRAHARA POLICE ,STN OPP CENTRAL PRISONBLDG,PARAPPANAAG8022943468238 Bangalore PEENYA POLICE STATION,,PEENYA 8022942028239 Bangalore IST FLR,ASHOKANAGAR POLICE STN BLDG,TRAFFICMGMT.CENTRE,COMMISSIONARATE ,ROAD,B"LORE.8022943030240 Bangalore SUPERINTENDENT OF POLICE WIRELESS C,RAJAGOPAL NGR POLICE STN(NEWBLDG) NO.137/2,LAGGERE,NR SHANESHVARA,RAJAGOPAL NGR8022942021241 Bangalore RAJ TRAFFIC POLICE STN ,12TH MN RD ,RAJAJINAGAR, 8022942807242 Bangalore SUPERINTENDENT OF POLICE WIRELESS,R M C YARD POLICE STATION,R M CYARD8022942027243 Bangalore SUPERINTENDENT OF POLICE WIRELESS CONN ,RAMAMURTHYNAGAR POLICE-,RAMAMURTHYNAGAR8022942051244 Bangalore D A R POLICE QUARTERS ,B M ROAD ,CHANNAPATNA 8027255488245 Bangalore RAJAJI NAGAR POLICE STATI ,,2ND BLK,RAJAJI NGR 8022942018246 Bangalore SUB INSPECTOR OF POLICE ,OFFICE OF THE DYSP STATIONBEHIND RIGHT SIDE BUILDING GROUND FLOOR ,RAMANAGARAM8027271321247 Bangalore POLICE STATION RAMANAGARAM TALUK BANGALORE ,POLICE STATIONRAMANAGARAM TALUK BANGALORE ,POLICE STATION RAMANAGARAMTALUK BANGALORE8027271230248 Bangalore SUPERINTENDENT OF POLICE WIRELESS,R T NAGAR POLICE STATION,R TNAGAR8022942034249 Bangalore IST FLR ROSE BAZAR.,,BELLARY ROAD,HEBBAL, 8022942813250 Bangalore SUPERINTENDENT OF POLICE WIRELESS CONN TO:,SANJAYNAGAR POLICESTN,BANGALORE8022942029251 Bangalore POLICE STATION SARJAPURA ,,ANEKAL TALUK 8027823032
  • 295. Karnataka State Police RFP for Selection of State System Integrator 294E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011252 Bangalore SATHANUR POLICE STATION SATHANUR ,KANAKAPURA TALUKBANGALORE ,KANAKAPURA TALUK BANGALORE8027551233253 Bangalore SUBRAMANYANAGAR POLICE ST ,24/4,I-MN RD,E-BLK,DR RAJ ,RAJ 2ND STG 8022942020254 Bangalore 7 M S BUILDING,DR AMBEDKAR ROAD ,BANGALORE 8022943781255 Bangalore 7 M S BUILDING ,DR AMBEDKAR ROAD ,BANGALORE 8022943783256 Bangalore SUPERINTENDENT OF POLICE WIRELESS CONN T,SOLADEVANAHALLY POLICESTATION,SOLADEVANAHALLY8022942025257 Bangalore POLICE OFFICE,CONTROL ROOM,NO.5. ,BANGALORE ,VASANTHANAGA 8022264170258 Bangalore CHANNAPATNA TALUK BANGALORE,, CHANNAPATNA TALUK BANGALORE 8027251415259 Bangalore OFFICE NEW BUILDING D CROSS ROAD ,DODDABALLAPURA BENGALURUDT ,DODDABALLAPURA BENGALURU DT8027622052260 Bangalore NELAMANGALA TALUK BANGALORE , NELAMANGALA TALUK BANGALORE ,NELAMANGALA TALUK BANGALORE8027722688261 Bangalore 1ST FLOOR OF RIGHT SIDE BUILDING ,NEAR HORTICULTURE DEPARTMENT,NEAR HORTICULTURE DEPARTMENT8027271878262 Bangalore SUPERINTENDENT OF POLICE WIRELESS CONN TO,SILVER JUBILEE PARK POLICESTN,SILVER JUBILEE PARK8022942079263 Bangalore VENKATESWARA NGRRD ,,JAKKURPO YELAHANKA BANGALORE 8022943692264 Bangalore SHIVAJINAGAR POLICE ,STATION ,BANGALORE 8022942046265 Bangalore COMMERCIAL STREET TRAFFIC ZONE ,SHIVAJINAGAR POLICE STATIONNEW,BLDG, BROADW8022942920266 Bangalore 7 O/O STATE CRIME RECORDS,,DR BR AMBEDKAR RD 8022943683267 Bangalore UCTO02 ,UCTO02 ,UCTO02 8022942323268 Bangalore NO.5, MILLER ROAD,BANGALORE. ,,VASANTH NAGA 8022264350269 Bangalore 1 ST WARD ,NEAR HARTICULTURE OFFICE ,RAMANAGARA 8027273700270 Bangalore 640 1ST MN ,I STAGE INR BG-38. ,I STAGE INR BG-38. 8025284880271 Bangalore 5 K S P T S ,B M ROAD ,CHANNAPATNA 8027253467272 Bangalore SP Railways Bangalore City 8022943176273 Bangalore 01 03 O/O THE DG & IGP ,NRUPATHUNGA ROAD,BANGALORE8022942243274 Bangalore SIDDAPURA POLICE STN SDS SANITO,,HOSPITAL 8TH MN 1ST BLK 8022942068275 Bangalore UCTO02 ,UCTO02 ,UCTO02 8022942324276 Bangalore SUPERINTENDENT OF POLICE WIRELESS,SAMPANGIRAMNAGAR POLICESTATION,SAMPANGIRAMNAGAR8022942078277 Bangalore CONN TO:SREER ,,SRIRAMPURAM POLICE STN 8022942017278 Bangalore SADASHIVA NAGAR POLICE STATION, ,,NEW BEL ROAD, 8022942085
  • 296. Karnataka State Police RFP for Selection of State System Integrator 295E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011279 Bangalore VYALIKAVAL TRAFFIC SUB ZONE ,SADASHIVANAGAR POLICE STN ,BELROAD,BG8022942915280 Bangalore SULIBELE POLICE STATION ,HOSKOTE TALUK ,BENGALURU 8027952415281 Bangalore TRAFFIC POLICE STATION OFFICE OF THE DYSP,LEFT SIDE BUILDING 1ST FLOOR,RAMANAGARAM8027273904282 Bangalore THALAGHATTA,UTKP01 ,UTKP01 8028435250283 Bangalore Thyamagondlu PS Bangalore Dist 8027732033284 Bangalore DNO- BLDG-THILAKNAGAR POLICE STN ,BANGALORE ,BANGALORE 8022942571285 Bangalore TAVAREKERE POLICE STATION ,MAGADI BANGALORE ROAD,TAVAREKERE8028434365286 Bangalore BANGALORE DIST,BANGALORE-560067 ,,BANGALORE DIST,BANGALORE-5600678028452268287 Bangalore SUPERINTENDENT OF POLICE WIRELESS,T R NAGAR POLICE STATION NEWBLDG 9TH MN,GAYATHRI BHAVAN RD BSK II STG, ,T R NAGAR8022942062288 Bangalore SUPERINTENDENT OF POLICE WIRELESS CONN TO:UPPARPET,UPPARPETPOLICE STATION COMPUTER WING TANK BUND RD,UPPARPET BANGALORE8022942002289 Bangalore ZSBN01 ,ZSBN01 ,ZSBN01 8022942665290 Bangalore VICTORIA HOSPITAL POLICE,STATION ,BANGALORE 8022942056291 Bangalore POLICE STATION ,VIJAYAPURA ,DEVANAHALLI 8027668444292 Bangalore SUPERINTENDENT OF POLICE WIRELESS,VIJAYA NAGAR POLICE STATI,VIJAYANAGAR8022942011293 Bangalore VIJAYANAGARA TRAFFIC ZONE ,POLICE STATION ,BANGALORE 8022942809294 Bangalore VYALIKAVAL POLICE STATION ,2ND MN ROAD ,VYALIKAVAL 8022942084295 Bangalore VIVEKNAGAR POLICE STATION ,,BANGALORE 8022942080296 Bangalore DEVANAHALLI TALUK ,BANGALORE RU,BANGALORE RU 8027647399297 Bangalore VIDYARANYAPURA POLICE STN ,,BANGALORE 8022942024298 Bangalore SUPERINTENDENT OF POLICE WIRELESS,VIDHANASOUDHA POLICE GROUNDFLOOR M.S. BUILDING,VIDHANASOUDHA8022942086299 Bangalore SUPERINTENDENT OF POLICE CONN TO U V TOW,OUT POST,GROUND FLR,, V VTOWER AMBEDKAR VEEDHI8022943443300 Bangalore PI WHITEFIELD TRAFFIC,,NR KADUGODI POLICE QTR 8022943706301 Bangalore SUPERINTENDENT OF POLICE WIRELESS,WILSON GARDEN POLICE STN,WILSONGARDEN8022942077302 Bangalore POLICE INSPECTOR TRAFFIC WILSON GDN ,SIDDAPURA POLICE STN 1ST FLR,SIDDAPURA8022943120
  • 297. Karnataka State Police RFP for Selection of State System Integrator 296E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011303 Bangalore SUPERINTENDENT OF POLICE WIRELESS,WHITEFIELD POLICE STN COMPUTERCENTER6/2 KAMALAMM,WHITEFIELD8022943479304 Bangalore SUPERINDENT OF POLICE WIRELESS CONN TO,ULSOOR GATE WOMENPOLICELIC BLDG, OPP.BANAPPA PAR,CUBBONPET, BG8022942081305 Bangalore SUPERINTENDENT OF POLICE WIRELESS,POLICE STATION NEWBLDG.,YELAHANKA CIRCLE,,YELAHANKA8022942032306 Bangalore NO.809,HIG,MOTHER DAIRY RD,YNK NT,BG 8022942033307 Bangalore CY COMMR OFFICE,GRD FLR, ,YPR POLICE STN, ,YPR 8022942022308 Bangalore YESHWANTHAPUR TRAFFIC ,ZONE POLICE STATION ,BANGALORE 8022942661309 Bangalore Penya Traffic P S Traffic West Dvsn Blore 8022942674310 Bangalore Byappanahalli PS East Dvsn Blore 8022942041311 Bangalore Rajrajeshwarinagar PS West Dvsn Blore 8022942055312 Bangalore Basavangudi PS South Dvsn Blore 8022942057313 Bangalore Micolay out PS, South East Dvsn Blore 8022942065314 Bangalore Hanumanthnagar PS South Dvsn Blore 8022942072315 Bangalore PDMS Training School Yelahanka Blore 8022942390316 Bangalore APTS Training School Yelahanka Blore 8022942392317 Bangalore ACP Office Banashankari South Dvsn Blore 8022943473318 Bangalore Rajanukunte PS Bangalore Dist 8028468936319 Bangarpet The Superintendent of Police,Champion Reefs,Andersonpet, KGF 8153274282320 Bangarpet Bangarpet Police Stn,,Sait Compound, BWP 8153255228321 Bangarpet Railway Police Sub Inspector, Railway Station,KGF Rd, BWP 8153255304322 Bangarpet The Superintendent of Police,,BEML Nagar, KGF 8153263179323 Bangarpet The Superintendent of Police,,Bethamangala, KGF 8153277623324 Bangarpet The Superintendent of Police,,Champion Reefs, KGF 8153274289325 Bangarpet Circle Inspector of Police,KGF Mn Rd,Sait Compound, BWP 8153255402326 Bangarpet Circle Inspector of Police,Champion Reefs ,Andersonpet, KGF 8153274575327 Bangarpet The Superintendent of Police,,Oorgaum, KGF 8153262530328 Bangarpet The Superintendent of Police,Circle Inspector of Police,Robertsonpet, KGF 8153260776329 Bangarpet The Superintendent of Police,New Bldg,Circle Inspector Off, DBH Rd SID 8153256509330 Bangarpet The Superintendent of Police,Circle Inspector of Police,MB Road, CBL 8153273440331 Bangarpet The Superintendent of Police,,Robertsonpet, KGF 8153260275332 Bangarpet SODDT of Police,DERB Dist,Champion Reefs, KGF 8153274743333 Bangarpet The Superintendent of Police,,Kamasamudram, Bangarpet 8153259028334 Bangarpet The Superintendent of Police,,Champion Reefs, KGF 8153274296335 Bangarpet The Superintendent of Police,,Robertsonpet, KGF 8153260283
  • 298. Karnataka State Police RFP for Selection of State System Integrator 297E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011336 Bangarpet The Superintendent of Police,,Champion Reefs, KGF 8153260224337 Bangarpet The Superintendent of Police,,Champion Reefs, KGF 8153275284338 Bangarpet Champiom Reefs,,Andersonpet, KGF 8153274291339 Bangarpet SP Banglow,Nr First Grade College,Oorgaum, KGF 8153271791340 Bantwal State Govt Police,,Rural Police Station 8255235000341 Bantwal State Govt Police,,Jodumarga 8255232111342 Bantwal State Govt Police,,Vittal 8255239233343 Basavakalyan Police Station,,Near Ghandhi Chowk 8481252333344 Basavakalyan Circle Inspector of Police,,BVK Town 8481250336345 Basavakalyan Sub Inspector of Police,,Police Station Hulsoor 8481253025346 Basavakalyan #N/A 8481259055347 Basavakalyan SIP,Police Station,Urki Road Matala 8481257433348 Basavakalyan Sub Inspector of Police,,Police Station Mudabi 8481259833349 Basavakalyan Sub Inspector of Police,,Police Station Sastapur 8481259045350 Basavakalyan Circle Inspector of Police,,Basavakalyan 8481250011351 Basavanabagewadisupdt of police new bldg near cpi office basavan bagewadi,basavanbagewadi,basavan bagewadi8358245333352 Basavanabagewadisupdt of police conn to circle inspector police basavan bagewadi,basavanbagewadi,basavan bagewadi8358245244353 Basavanabagewadipolice sub inspector police station managuli,managuli,managuli 8358240833354 Basavapatna sub inspector of police,police station,basvapatna post 8180272463355 Basavapatna police station,santhebennur,taluk channagiri 8180256437356 Belgaum sup of police,,kagawad 8339264633357 Belgaum sup of police,,aigali 8289259433358 Belgaum sup of police,,athani 8289251133359 Belgaum supdt of police,new bldg,bauxite road 8312405250360 Belgaum railway police sub,ispector,pol rly station 8312405273361 Belgaum dist sup of police,,camp belgaum 8312405234362 Belgaum sup of police,,dist police office bm 8312474365363 Belgaum sup of police,,kakti 8312405246364 Belgaum the dist.supdt.of police,,head quarters 8312405229365 Belgaum sup of police ,,control room bgm 8312405255366 Belgaum the dep insp gen,residence,sp banglow PHQ bgm 8312405200367 Belgaum sup of police,,police stn kakti 8312405203368 Belgaum the dist sup of police,,belgaum 8312405232369 Belgaum commandant ,ksrp,jamboti rd machhe 8312412252370 Belgaum sup of police,new malmaruti stn,sringr belgaum 8312405251371 Belgaum police stn ,,sambra 8312405239
  • 299. Karnataka State Police RFP for Selection of State System Integrator 298E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011372 Belgaum THE SUPDT OF POLICE,MARKET,BELGAUM 8312405242373 Belgaum police iinspector,,intelegence police bhavan 8312475703374 Belgaum dy director rfsl,,kulkarni lay out bgm 8312405249375 Belgaum rural pol stn ,adarsh ngr,belgaum 8312405252376 Belgaum cpi ,belgaum city dspkb,camp belgaum 8312405219377 Belgaum dc compound ,court rd chennamma,circle belgaum 8312405221378 Belgaum suptd of police rural cpi ,office kacheri rd,belgaum 8312405223379 Belgaum sup of police,,shahapur bgm 8312405244380 Belgaum sup of police ,police bhavan,parade ground bgm 8312405204381 Belgaum the dist sp residence,,PHO belgaum 8312405205382 Belgaum police inspector,,tilakwadi 8312405236383 Belgaum district supdt of police,,belgaum 8312405240384 Belgaum sp of police traffic,police stn south,camp belgaum 8312405248385 Belgaum sup of police udyambag,,ind estate 8312405238386 Belgaum sup of police,,traffic north bgm 8312405253387 Belgaum CPI Office Bagewadi Circle Belgaum Dist 8312405279388 Belgaum Bagewadi PS Belgaum Dist 8312405280389 Bellary POLICE STATION,,RAILWAY STATION 8392276063390 Bellary HPT ROAD,,TALUK OFFICE GROUND 8392276461391 Bellary HPT ROAD,,TALUK OFFICE GROUND 8392275722392 Bellary CART STREET,,BELLARY 8392272022393 Bellary cowl bazar,,police station 8392240731394 Bellary DSP,DAR,,S.N.PET 8392277417395 Bellary POLICE STATION,,BELLARY 8392258100396 Bellary ATP ROAD,,BELLARY 8392272192397 Bellary POLICE STATION,,HATCHOLLI 8392241613398 Bellary POLICE STATION,,KUDITHINI 8392248100399 Bellary police station,,moka 8392293228400 Bellary POLICE STATION,,P D HALLI 8392265010401 Bellary POLICE STATION,,GANDHINAGAR 8392258367402 Bellary AP ROAD,PS GROUND,GANDHINAGAR 8392272322403 Bellary HPT ROAD,,TALUK OFFICE GROUND 8392276000404 Bellary POLICE STATION,,BELLARY 8392266333405 Belthangady Belthangady,,Mangalore 8256232093406 Belthangady Venur,,Belthangady 8256286232407 Belur SUB INSPECTOR OF POLICE,AREHALLY POLICE STATION,AREHALLY BELUR 8177221342408 Belur SI OF POLICE,NEHRUNAGAR NEW POLICE STATION,BELUR HASSAN 8177222444409 Belur CI OF POLICE,OLD POLICE ROAD,BELUR HASSAN 8177222460410 Belur SUPERINTENDENT OF POLICE,CONNECTED TO HALEBEEDU ,POST HALEBEEDU 8177273201
  • 300. Karnataka State Police RFP for Selection of State System Integrator 299E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011411 Bhadravati suptd of police,rangappa circle,bhadravathi 8282266033412 Bhadravati suptd of police,conn to trafic police,nt building n t bhadravathi 8282276314413 Bhadravati suptd of police,circle inspector,rangappa circle bhadravathi 8282266549414 Bhadravati sub inspector of police,police station,holehonnur bhadravathi 8282235494415 Bhadravati Hosamane Shivaji Circle PS Shimogga Dist 8282266022416 Bhadravati police station,opp sub inspector of police,n t police station bhadravathi 8282274313417 Bhadravati suptd of police,police station old town,bhadravathi 8282266343418 Bhadravati sub inspector of police,paper town,bhadravathi 8282270456419 Bhadravati Bhadravati DAR Shimogga Dist 8282270495420 Bhadravati s p shimoga,suptd of police,nt rsu bhadravathi 8282274252421 Bhalki Town Police Station,,Old City Road 8484262323422 Bhalki Circle Inspector of Police,Police Station ,Bhalki 8484260312423 Bhalki Police Station,,Dhannura 8484264231424 Bhalki DSP,Police Station ,HBD Road 8484262226425 Bhalki Police Station,,Katakchincholli 8484265233426 Bhalki DSP ,,Police Station 8484262233427 Bhalki Sub Inspector of Police,Police Station ,Bhalki 8484262333428 Bhatkal Rural Police Station,Jali Society Bldg,Azad Nagar 8385227333429 Bhatkal Bhatkal Town Police Station,New Building,V T Road 8385226333430 Bhatkal Police Station,Kerekatte,Murdeshwar 8385268896431 Bhatkal Dy S P Office,Bhatkal,Bhatkal 8385226413432 Bidar Police Sub Inspector,Railway Station,Raiway Ploice Station 8482226389433 Bidar Circle Inspector of Police,Market Police Station,Mangalpet 8482226714434 Bidar CPI Town DPO Computer Section,Police Control Room ,Mangalpet 8482231387435 Bidar Circle Inspector of Police,SP Office,Mangalpet 8482226715436 Bidar O/O SP Bidar,DSP Police,Mangalpet 8482226705437 Bidar SI Police,Gandhi Gunj Police Station,Gandhi Gunj 8482226233438 Bidar New Market Police Station,OPP DCC Bank,ZHB Road 8482226709439 Bidar New Town Police Station,New Building,Gurunagar Layout 8482228256440 Bidar Police Inspector Intelliance,,Mangalpet 8482225179441 Bidar SI Police,Rural Police Station,Mangalpet 8482226711442 Bidar Sub Inspector of Police,Police Station ,Bagdal 8482242633443 Bidar SIP,,Police Station Janwada 8482244033
  • 301. Karnataka State Police RFP for Selection of State System Integrator 300E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011444 Bidar SP Bidar,Residence,Near ZHB Road Rly Gate Hugeri 8482226701445 Bidar SP District Police Office,,Mangalpet 8482222618446 Bidar SP Office,,Managapet 8482226700447 Bidar District SP,Town Police,Old City 8482231046448 Bidar Traffic Police Station,SP Bidar,Mangalpet 8482226713449 Bidar Wile Less Station,SP OFFICE,Mangalpet 8482226704450 Bidhar Circle Inspector of Police,Police Station ,Aurad 8485280048451 Bidhar CPI,Police Station,Kamalnagar 8485285324452 Bidhar Police Station,Indiranagar,Kamalnagar 8485285223453 Bidhar Police Station,,Chintaki 8485284033454 Bidhar Sub Inspector of Police,Police Station,Santhpur 8485287633455 Bidhar Sub Inspector of Police,Police Station ,Thanakushnoor 8485288833456 Bijapur supdt of police police stn new bldg babaleshwar,babaleshwar,babaleshwar 8355283033457 Bijapur superintendent of police rajendranagar near banjara cross solapur rdbijapur,,bijapur8352263333458 Bijapur supdt of police new bldg opp samudayaa bldg apmc yard police stn indi rdbijapur,bijapur,bijapur8352252791459 Bijapur supdt of police near railway bridge sindagi rd bijapur,bijapur,bijapur 8352250923460 Bijapur supdt of police jorapur street solapur rd bijapur,bijapur,bijappur 8352250849461 Bijapur circle police inspector chadachan,chadachan,chadachan 8352278935462 Bijapur dist supdt of polce jorapurpeth solapur rd bijapur,bijapur,bijapur 8352250287463 Bijapur supdt of police police control room nr water tank gr floor solapur rdbijapur,,bijapur8352250844464 Bijapur Dy supdt dcrb supdt of police near water tank solapur rd bijapur,bijapur,bijapur8352222157465 Bijapur supdt of police gandhi chowk police sstation m g rd bijapur,bijapur,bijapur 8352250033466 Bijapur supdt of police psi l & o near railway bridge stn rd bijapur,bijapur,bijapur 8352250214467 Bijapur IRB Bijapur Dist 8352251987468 Bijapur supdt of police traffic police station DAQ headQrts new bldg solapur rdbijapur,bijapur,bijapur8352253100469 Bijapur supdt of police asst admin office solapur rd bijapur,bijapur,bijapur 8352250152470 Bijapur dist supdt of police s p office solapur rd bjapur,bijapur,bijapur 8352250023
  • 302. Karnataka State Police RFP for Selection of State System Integrator 301E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011471 Bijapur supdt of police new police station tikota,tikota,bijapur 8352231533472 Bijapur supdt of police sub inspector traf jorapurpeth solapur rd bijapur,bijapur,bijapur 8352252600473 Bijapur Bijapur Railways Karnataka Railways 8352250883474 Bijapur CPI Office Chadchan Circle Bijapur Dist 8422278935475 Biligi supdt of police,police station road ,bilagi 8425275233476 Chadchan supdt of police bijapur police station chadachan,chadachan,chadachan 8422278013477 Chadchan the supdt of police bijapur police station horti,horti,horti 8422283733478 Chadchan the supdt of police bijapur psi zalaki police station govt bldg n h 13ballolli,balolli,ballolli8422282233479 Challakere superintendent of police,conn to circle inspector,police station 8195250239480 Challakere CPI Office Challakera Circle Chitradurga Dist 8195222688481 Challakere police station,,parashurampura 8195254533482 Challakere deputy superintendent of police,,tr nagara 8195251010483 Chamrajnagar THE SUPERINTENDENT OF POLICE,DISTRICT POLICE OFFICE,B RACHAIAHDOUBLE RD8226226121484 Chamrajnagar SUPERINTENDENT OF POLICE,DISTRICT POLICE OFFICE, B RACHAIAH DOUBLERD8226222383485 Chamrajnagar supt of police,,chamarajanagar 8226222058486 Chamrajnagar Superintendent of Police Station,,Kuderu 8226234439487 Chamrajnagar INSPECTOR OF POLICE STATE INTELIGENCE,,RURAL POLICE STATIONBUSSTAND RD8226222215488 Chamrajnagar Rural Police station,,Near stadium 8226222092489 Chamrajnagar Office of Deputy supdt of police,,double road 8226222090490 Chamrajnagar THE POLICE STATION 74/3 BDO OFFICE BLDG,,SANTHEMARAHALLI 8226240250491 Chamrajnagar SUPERINTENDENT OF POLICE,DISTRICT POLICE OFFICE,B RACHAIAH DOUBLE RD 8226222243492 Chamrajnagar #N/A 8226224006493 Chamrajnagar THE SUPERINTENDANT OF POLICE,,CHAMARJANAGARA 8226222047494 Chamrajnagar POLICE STATION,,YELANDUR 8226240028495 Channagiri new building,,channagiri 8189228133496 Channagiri cpi office,,channagiri 8189228061497 ChannarayapatnaC R PATNA,CHANNARAYAPATNA,HASSAN 8176252237498 ChannarayapatnaSUB INSPECTOR OF POLICE,RMC YARD,CHANNARAYAPATNA RURAL POLICESTATION8176254933499 ChannarayapatnaPOLICE STATION,CR PATNA,CHANNARAYAPATNA HASSAN 8176252333
  • 303. Karnataka State Police RFP for Selection of State System Integrator 302E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011500 ChannarayapatnaSI OF POLICE,POLICE STATION,HIRISAVE CHANNARAYAPATNA 8176226888501 ChannarayapatnaSUB INSPECTOR OF POLICE,NUGGEHALLI,CHANNARAYAPATNA 8176233033502 ChannarayapatnaSI OF POLICE,SHRAVANABELAGOLA CHANNARAYAPATNA,HASSAN 8176257229503 Chikkaballapur Chikkaballapur Traffic PS Chikkaballapur Dist 8156275567504 Chikkaballapur the superintendent of police police station ,,distpolicecirclemgroadl 8156274807505 Chikkaballapur MB Road,,CBL 8156275511506 Chikkaballapur Nr Police Circle,,CBL 8156275600507 Chikkaballapur Sub Inspector of Police,Police Stn,Gudibande 8156261025508 Chikkaballapur Nr Ganapathi Temple,,MG Road 8156272657509 Chikkaballapur Dy Supdt of Police,,CBL 8156272423510 Chikkaballapur the superintendent of police police station ,,near police circle,cbl 8156274000511 Chikkaballapur DYSP Qrts,BB Road,Vapsandra, CBL 8156273000512 Chikkaballapur Circle Inspector of Poilce,,CBL 8156272262513 ChikkanayakanahalliPolice station,,Near Old court 8133267234514 ChikkanayakanahalliPolice station,,Handanakere 8133257660515 ChikkanayakanahalliPolice station,,Huliyar 8133256150516 Chikkodi sup of police,,police stn cki 8338272133517 Chikkodi sup of police ,,cpi chikodi 8338272112518 Chikkodi cpi office 132,,andolan ngr npn 8338220553519 Chikkodi sup of police,mahadev galli,nippani 8338220513520 Chikkodi sup of police,,nippani 8338220213521 Chikkodi sup of police ,,nippani 8338220033522 Chikkodi police station ,,sadalga 8338251633523 Chikkodi sdpo,,sdo chikodi 8338272147524 Chikmagalur SUPERINTENDENT OF POLICE,SUB INSPECTOR OF POLICE,ALDURCHIKMAGALUR TQ8262250041525 Chikmagalur POLICE STATION,BASAVANAHALLI,CHIKMAGALUR 8262222102526 Chikmagalur CPI Office Town Circle Chikkamagalur Dist 8262228120527 Chikmagalur RESERVE POICE INSPECTOR KARNATAKA ARMED FORCE,NEW BLDGRAMANAHALLI NORTH,CHIKMAGALUR8262222150528 Chikmagalur THE SUPERINTENDENT OF POLICE,HOSMANE EXTENTION,CHIKMAGALUR 8262235608529 Chikmagalur Mallandur PS Chikkamagalur Dist 8262248222530 Chikmagalur SUB INSPECTOR OF POLICE BEHIND AIT COLLEGE,BEHIND WOMENS HOSTELKALYANNAGAR,JYOTHINAGAR CHIKMAGALUR8262220588531 Chikmagalur SUPERINTENDENT OF POLICE,NEW BLDG RATHNAGIRI BORE,RATHNAGIRI EXTNRAMANAHALLI CHIKMAGALUR8262222836532 Chikmagalur SUB INSPECTOR OF POLICE,TOWN POLICE STATION M G ROAD,CHIKMAGALUR 8262235333
  • 304. Karnataka State Police RFP for Selection of State System Integrator 303E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011533 Chikmagalur SUPERINTENDENT OF POLICE,TRAFIIC POLICE STATIONBASAVANAHALLI,CHIKMAGALUR8262222956534 Chikmagalur SP Residence Chikkamagalur Dist 8262230405535 Chikmagalur Kudremukha PS Chikkamagalur Dist 8263254169536 Chikmagalur CPI Office Kudremukha Circle Chikkamaglur Dist 8263254399537 Chincholi police,,station 8475273128538 Chincholi circle police,station,sulepet 8475295152539 Chincholi police,station,miriyan 8475295454540 Chincholi police,station,ratkal 8475297847541 Chincholi police,stn,tehsil office 8475273129542 Chincholi police,station,sulepet 8475295156543 Chintamani Batlahalli,,CNI 8154247265544 Chintamani Rural Poilce Station,,Double Road 8154252121545 Chintamani Double Road,,Chintamani 8154252140546 Chintamani Chintamani PS Chikkaballapura Dist 8154252143547 Chintamani Kencharlahalli Village,,CNI 8154258640548 Chintamani Nr Town Police Stn,,MG Road 8154252103549 Chitradurga supdt of police,old education office building,bharamsagar 8194258421550 Chitradurga the superintendent of police,rural circle,ctl rural police stn beside 8194231844551 Chitradurga superintendent of police,ctl dist town police stn,old z p office 8194223295552 Chitradurga dist armed reserve police,,barline rd 8194222458553 Chitradurga supdt of police,wkg as 100 on ,police control room 8194224598554 Chitradurga superintendent of police,,kote police station 8194222933555 Chitradurga inspector of police(state intellegence),town police station,chitradurga 8194222774556 Chitradurga rural police station,p b rd,b cross 8194230156557 Chitradurga dy superintendent of police,dc office circle,bhd dc office 8194222430558 Chitradurga conn to sub inspector of police,supdt office compound,traffic station 8194220181559 Chitradurga supdt of police,,o/o supdt of police 8194222781560 Chitradurga town police station,p b rd,opp town munciple office 8194222333561 Chitradurga superintendent of police,dvg rd,nr edga maidn 8194224637562 Chitradurga supdt of police,sft new bldg,turuvanur 8194267051563 Chittapur police,stn,chittapur 8474236366564 Chittapur circle police,stn,chittapur 8474236237565 Chittapur CPI Office Kalagi Circle Gulbarga Dist 8474227796566 Chittapur sdpo office,station,shahabad 8474203339567 Chittapur town police,station,shahabad 8474203330568 Cowdahalli Police Station,,MM Hills 8225272141569 Cowdahalli SUB INSPECTOR OF POLICE POLICE STATION,,RAMAPURA 8225274324570 Deodurga THE SUPDT OF POLICE ,O/O THE CIRCLE INSPECTOR OF POLICE, DEODURGAPOLICE STATION,DEODURGA8531260008571 Deodurga THE SUPDT OF POLICE,DEODURGA,DEODURGA 8531260333572 Deodurga Deodurga Traffic PS Raichur Dist 8531260344573 Deodurga Gabbur PS Raichur Dist 8531275133
  • 305. Karnataka State Police RFP for Selection of State System Integrator 304E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011574 Deodurga THE SUPERINTENDENT OF POLICE,JALAHALLI,JALAHALLI DEODURGA 8531265233575 Devangere sub inspector of police,azadnagar police stn,b d layout maganahalli road 8192272010576 Devangere sub inspector of police,basavanagara police stn,vasantha road 8192272009577 Devangere circle inspector of police,,p j extn police compound 8192259293578 Devangere circle inspector of police,city circle office,basavanagar police stn 8192259337579 Devangere circle inspector of police,cpi rural circle,opp to drr polytechnic 8192272014580 Devangere 10.234.8.82,2682,163 8192272005581 Devangere rly police sub inspector,,railway police station 8192259643582 Devangere the supdt of police ,controlroom,devarajurs layout c blk 8192253100583 Devangere police inspector,state inteligence,232/1 mahesha plaza 8192230501584 Devangere sub inspector of police,police stn,p j extn 8192272012585 Devangere near gandhi statue,,new police station 8192272011586 Devangere police station,,hadadi 8192267051587 Devangere superintendent of police,harihar rural police stn ,guttur harapanahalli rd 8192272017588 Devangere sub inspector of police,,town police station 8192272016589 Devangere inspector general of police,eastern range,c blk kondajji road 8192237830590 Devangere sub inspector police,ktjnagara,dvg koracharahatti 8192259285591 Devangere police station new,indiranagar,malebennur 8192268758592 Devangere the subinspector of police,supdt of police,mayakonda 8192215922593 Devangere dy director regional forencic labouratory,old bathi road,doddabathi 8192291591594 Devangere superintendent of polce,,r m c yard 8192272008595 Devangere sub inspector of police rural,opp lenin circle,hadadi road 8192262555596 Devangere dy supdt of police,,supdt of police 8192259213597 Devangere the deputy superintendent of police,circle,hadadi road lenin nagar 8192262550598 Devangere the supdt of police ,s p office,devaraj urs layout 8192253400599 Devangere sub inspector of police,traffic,opp ksrtc bus stand 8192259238600 Devangere superintendent of police,1765/38,13 thcr 8192262688601 Devangere superindent of police,mahila police stn,near wireless office 8192253088602 Devarahippargi police station devarhipparagi,devarhipparagi,devarhipparagi 8424283033603 Devarahippargi supdt of police bijapur police station kalkeri,kalakeri,devarhippargi 8424273233604 Dharwad(Hubli) THE COMMISSIONER OF POLICE,TOWN POLICE STATION,SUBHAS ROADDHARWAD8362233506605 Dharwad(Hubli) COMMISSIONER OF POLICE SUB URBAN POLICE STATION ,VRINDAVAN CIRCLELAMINGTON ROAD HUBLI ,HUBLI-208362233505606 Dharwad(Hubli) OLD APMC BLDG NR NORTH TRAFFIC POLICE STATION,NEW COTTONMARKET,NCM HUBLI8362233504607 Dharwad(Hubli) THE SUPERINTENDENT,OF POLICE,ALNAVAR 8362233216
  • 306. Karnataka State Police RFP for Selection of State System Integrator 305E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011608 Dharwad(Hubli) APMC Navnagar PS Hubli city 8362233492609 Dharwad(Hubli) Ashoknagar P S Hubli City 8362233490610 Dharwad(Hubli) BENDIGERI POLICE STATION SUN INSPECTOR OF POLICE ,GHANTIKERIHUBLI,HUBLI-208362233526611 Dharwad(Hubli) POLICE COMMISSIONER OF HUBLI DHARWAD,COMPUTER ROOM RD,SUPDT OFPOLICE OFFICE8362233206612 Dharwad(Hubli) Commissioner Of Police,Hubli Dharwad,Navanagar 8362233521613 Dharwad(Hubli) Commissioner Of Police,Hubli Dharwad,Navanagar 8362233500614 Dharwad(Hubli) Commissioner Of Police,Hubli Dharwad,Navanagar 8362233400615 Dharwad(Hubli) SUPDT OF POLICE CON TO CPI RURAL DC COMPOUND,TAHSILDAROFFICE,COMPOUND8362233213616 Dharwad(Hubli) RESERVE INSPECTOR OF POLICE,P H Q,DHARWAD 8362233204617 Dharwad(Hubli) SUPERINTENDENT OF POLICE,DIST POLICE OFFICE,PB RD DHARWAD 8362233201618 Dharwad(Hubli) COMMISSIONER OF POLICE HBL-DWR C A R ,KARWAR ROAD HUBLI,HUBLI-24 8362233503619 Dharwad(Hubli) SUPERINTENDENT OF POLICE,S P OFFICE PREMISES,P B ROAD 8362233203620 Dharwad(Hubli) SUPERINTENDENT OF POLICE,CONN TO POLICE INSPECTOR,P B RD D S B OFFICEOF D P O8362233207621 Dharwad(Hubli) SUBURBAN POLICE STATION,CIRCLE POLICE INSPECTOR,BELGAUM ROADDHARWAD8362233511622 Dharwad(Hubli) DHARWAD TOWN POLICE STATION,SUB INSPECTOR OF POLICE,TIKARE RD 8362233512623 Dharwad(Hubli) POLICE INSPECTOR TRAFFIC POLICE STATION,D C COMPOUND,TAHSILDAROFFICE COMPOUND8362233542624 Dharwad(Hubli) SUB INSPECTOR OF POLICE ,GHANTIKERI POLICE STATION JAVALI SAL HUBLI-20,HUBLI-208362233527625 Dharwad(Hubli) COMMISSIONER OF POLICE,POLICE STATION GOKUL ROAD,HUBLI 8362233525626 Dharwad(Hubli) railway police station ,sub inspector of police,hubli 8362364751627 Dharwad(Hubli) no 12 mini vidhanansoudha ,1st floor lamiongton road ,hubli 8362233214628 Dharwad(Hubli) COMMISSIONER OF POLICE KAMARIPETH POLICE STATION ,I FLOORKAMARIPETH HUBLI-28,HUBLI288362233519629 Dharwad(Hubli) KASABAPETH POLICE STATION ,OLD HUBLI,HUBLI 8362233536630 Dharwad(Hubli) COMMISSIONER OF POLICE POLICE STATION NR VIJAYA SANKESHWAR HOUSE,NAVEEN PARK KUSUGAL ROAD KESHWAPUR HUBLI ,HUBLI8362233518631 Dharwad(Hubli) ASSISTANT COMMANDANT KSRP BLDG ,2 ND KSRP RAYAPUR,HUBLI 8362233547632 Dharwad(Hubli) commissioner of police traffic police station,apmc bldg new cottonmarket,hubli8362233515
  • 307. Karnataka State Police RFP for Selection of State System Integrator 306E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011633 Dharwad(Hubli) connection to CPI OLD HUBLI POLICE STATION,NEAR INDIPUMP OLDHUBLI,HUBLI8362233541634 Dharwad(Hubli) STATE SPECIAL BRANCH NR NRUPATUNGA GUEST HOUSE,INSPECTOR OFPOLICE,SADHANKERI RD SADHANKERI8362770333635 Dharwad(Hubli) THE SUPERINTENDENT OF POLICE,GARAG POLICE STATION,GARAG 8362233217636 Dharwad(Hubli) THE DHARWAD RURAL POLICE STATION,B/H MG BANK HO PHQ,P B ROAD 8362233215637 Dharwad(Hubli) connection to sri B P sranadagouda Dysp,sub division railway station ,hubli 8362233510638 Dharwad(Hubli) CONN TO POLICE INSPECTOR SOUTH TRAFFIC ,NR LAXMINARAYAN TALKIESMYDAR INI HUBLI,HUBLI8362233538639 Dharwad(Hubli) deputy supdt of police,state intelligence hubli,rajashekar batti bldg lingarajnagar vidyanagar hubli8362371302640 Dharwad(Hubli) POLICE COMMISSIONER OF HUBLI DHARWAD,CONN TO SUPDT OF POLICE,P BROAD S P OFFICE8362233200641 Dharwad(Hubli) POLICE COMMISSIONER OF HUBLI DHARWAD,CONN TO SUPDT OF POLICE,P BROAD S P BUNGLOW NR S P OFFICE DHARWAD8362233300642 Dharwad(Hubli) suburban police station new bldg lamington road,hubli,hubli 8362233517643 Dharwad(Hubli) SUB INSPECTOR OF POLICE ,HUBLI TOWN POLICE STATION BROAD WAYHUBLI,HUBLI-208362233540644 Dharwad(Hubli) COMMISSIONER OF POLICE HUBLI DHARWAD,CONN AT VIDYAGIRI POLICESTATION,KALGHATGI RD NEW BLDG8362233513645 Dharwad(Hubli) A D DODDAMANI BLD,OLD AREA OFFICE HDMC,IN FRONT OF ART GALARYVIDYANAGAR HUBLI8362233516646 Dharwad(Hubli) Commissioner of police panchayat premises office ,connection to mahila policeinspector chamber ,lamington road hubli8362233514647 Gadag The Sub Inspector of Police,Near Maruthi Temple,Betageri 8372246333648 Gadag POLICE SUB INSPECTOR CONN TO PSI,POLICE DEPARTMENTAL NEW BLDGEXTN,RAJIVGANDHINAGAR8372237019649 Gadag CIRCLE INSPECTOR OF POLICE,TAHASILDAR OFFICE COMPOUND,COURT ROAD 8372278703650 Gadag Circle Police Inespector,Traffic Police station,Sambhapur Road 8372235233651 Gadag DAR Office Gadag Dist 8372220731652 Gadag SUB INSPECTOR,RAILWAY POLICE STATION,STATION ROAD 8372278744653 Gadag SUB INSPECTOR OF POLICE,POLICE STATION,MULAGUND 8372280133654 Gadag THE DEPUTY INSPECTOR GENERAL OF POLICE,NR BELLARY RAILWAYGATE,KURATTIPETH8372245044655 Gadag THE SUB INSPECTOR OF POLICE,RURAL POLICE STATION,GANGAPURPETHHOMBAL ROAD8372278213656 Gadag SUB DIVISION POLICE OFFICER,MUNDARAGI ROAD,GADAG 8372238704657 Gadag SP Residence Gadag Dist 8372236260
  • 308. Karnataka State Police RFP for Selection of State System Integrator 307E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011658 Gadag POLICE CONTROLROOM,MUNDARGI ROAD,B/H NEW BUSSTAND 8372238300659 Gadag THE SUB INSPECTOR OF POLICE,TOWN POLICE STATION,MUNDARGI ROAD 8372238333660 Gadag The Superintendent of Police Gadag,Sambhapur Road,New Building Traffic PSI 8372238425661 Gangavathi THE SUB INSPECTOR,RURAL POLICE STATION SUPDT OF POLICE,GANGAVATHI 8533230854662 Gangavathi THE SUPDT OF POLICE,THE SUPDT OF POLICE KOPPAL,GANGAVATHI 8533230754663 Gangavathi THE SUPDT OF POLICE,SUPDT OF POLICE KOPPAL,GANGAVATHI 8533230633664 Gangavathi THE PSI TRAFFIC,NEW TRAFFIC POLICE STATION TOWN POLICE STATIONCOMPOUND GVI,GANGAVATHI8533231533665 Gangavathi THE SUPDT OF POLICE,POLICE STATION KANAKAGIRI TQ:GANGAVATHIDIST:KOPPAL,KANAKAGIRI8533240233666 Gangavathi THE SUPDT OF POLICE,SUB INSPECTOR OF POLICE STATION GRAM PANCHAYATBLDG RAICHUR ROAD KARTAGI,KARTAGI8533275331667 Gangavathi THE SUPDT OF POLICE,SUPDT OF POLICE GANGAVATHI,GANGAVATHI 8533230853668 Gokak sup of police,adavi siddeswar math,ankalgi 8332262233669 Gokak cpi office,,gokak falls rd 8332226337670 Gokak supdt of police police stn,,ghataprabha 8332286233671 Gokak supdt of police ,rural police stn,gokak 8332225333672 Gokak supdt of police stn,,gokak 8332225033673 Gokak the police insp int,,kalpatri bldg gkk 8332225332674 Gokak dsp office ,,gokak falls rd 8332226339675 Gowribdanpur O/o Circle Inspt of Police,Upstaire of Police Stn,BG Road, Gor 8155286733676 Gowribdanpur Gowribidanur PS Chikkaballapur Dist 8155286720677 Gowribdanpur Town Police Stn,,Gor 8155286100678 Gowribdanpur Chickballapura Rd,,Manchenahalli 8155280238679 Gubbi Near CIRCLE,,Chelur 8131242222680 Gubbi Chelur road,,Nr Taluk office 8131222210681 Gubbi Chandrashekarpura PS Tumkur Dist 8131246522682 Gubbi Police station,NH 206,Subhash nagar 8131222229683 Gulbarga police,,station 8470282501684 Gulbarga Circle Office Afzal pur Circle Gulbarga Dsit 8470282010685 Gulbarga police,station,gangapur 8470274466686 Gulbarga police,station,revoor 8470269490687 Gulbarga police,station,aland 8477202223688 Gulbarga police,station,madan hipperga 8477216211689 Gulbarga police,station,narona 8477228300
  • 309. Karnataka State Police RFP for Selection of State System Integrator 308E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011690 Gulbarga police sdp,station,aland 8477202446691 Gulbarga sup of police ,cpi,athani 8289251203692 Gulbarga add trafic ,police,stn rd 8472250084693 Gulbarga police,station,ashok ngr 8472251236694 Gulbarga brampur,police,station 8472227046695 Gulbarga police,chowk,station 8472274485696 Gulbarga sp office,,stn rd 8472277039697 Gulbarga circle,office,rural 8472274492698 Gulbarga dar,hq,ggah rd 8472274582699 Gulbarga supdt of police,city control room new police bhavan ,sedam road gulbarga 8472263604700 Gulbarga old ,igp,office 8472274587701 Gulbarga police,station,farthabad 8472213100702 Gulbarga police stm ,gramin,nehru gunj 8472257006703 Gulbarga KSRP 6th Bn. Control Room,Super Market,Gulbarga 8472263633704 Gulbarga commd office 6th battalion,old s p office,super market 8472261508705 Gulbarga police,station,gda layout 8472273058706 Gulbarga ragwendra,,ngr 8472273103707 Gulbarga roza,police,station 8472274007708 Gulbarga sdpo,,stn rd 8472269385709 Gulbarga sdpo,station,gulbarga 8472274865710 Gulbarga dsp,,raiways 8472244344711 Gulbarga sdpo,,rural 8472274102712 Gulbarga dar hq,,ggh rd 8472274505713 Gulbarga sup