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Automate and Streamline Customer Support Process


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In this era where Customer Service is valued than ever before, its a de-facto standard to automate and streamline your customer support processes with all the information your support reps needs at …

In this era where Customer Service is valued than ever before, its a de-facto standard to automate and streamline your customer support processes with all the information your support reps needs at any point.

Published in: Business, Technology

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  • 1. Impel CRM
    Customer Support Automation
  • 2. Impel Customer Relationship Management (CRM)
    Automate, simplify and manage all the information your sales organization needs with one comprehensive CRM tool.
  • 3. Webinars Focus
    • Ticket Management
    • 4. Service Request Management
    • 5. Knowledge Base
    • 6. Inbound Call Centre Management
  • 7. Support Automation
    Supporting customers is a necessary part of doing business in today’s world.
    Customer Relationship Management has been given so much importance these days than ever before and your CRM must put your Customer at the center of your business.
    Customer Support Automation helps to improve the Customer Experience with your Business.
    Helps you streamline your day-to-day Support Processes.
    Enables your Support Team to communicate easily with Customers as they have a complete 360 degree view of Customers .
  • 8. Empower you support agents with Impel’s greatTicket Management Portal
    • The core of Customer Support is the better management of User Issues.
    • 9. Impel’s Ticket management portal allows agents to track and see a detailed view of users requests, responses and related activities.
    • 10. These can be a phone calls, emails or other types of exchanges- all easily tracked in the ticket portal interface.
    • 11. This not only centralizes customer support but also help to bridge the gap between sales and support.
  • 12.
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  • 14. Service Request Management
    • Servicing is key to Business Growth.
    • 15. And if you sell products that need regular service, scheduling and tracking such events becomes a major responsibility.
    • 16. Every service call that you miss means loss in service revenue.
    • 17. Impel eases the service requests creation, scheduling service calls with reminders, reassign and reschedule calls, SMS updates to service engineers etc.
    • 18. This can easily reduce the cost of service operations internally, can turn your services into a trackable and repeatable revenue-earner.
  • 19.
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  • 22. Leverage productive Inbound Call Center with Impel’s Customer Support Automation Module.
    • With the Inbound Call-Center Edition, day to day operations becomes much more productive.
    • 23. Since the integrated call router automatically routes the call to the free agent resulting in shortening the mean time to answer.
    • 24. When the call is picked up, all relevant data regarding the called person pops up on the agents screen automatically.
    • 25. A simple point-and-click interface, allows the CCE to record the results of the call quickly and efficiently resulting in a productive Call Center.
  • 26.
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  • 28. Centralized Information Store – Knowledge Base Module
    • For providing a consistent and satisfying service experience for customers, one must have access to the right information instantly.
    • 29. Impel CRM provides its user to create a centralized data repository through its Knowledge Base module.
    • 30. KB is a store for company data, product information, best practices etc.
    • 31. This makes availability of all relevant data simpler and quicker.
    • 32. FAQ’s could aid the support agents with common issues and the best practiced ways to restore services quickly and accurately .
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  • 35. Learn more about Impel CRM
    Our integrated suite of on-demand CRM application is relied upon by the Customers to align their business to accelerate Sales. Leverage our Support Channels !
    ImpelCRM Forums:
    ImpelCRM Webinars:
    ImpelCRM Wikis:
    Schedule a Product Demo
    Have our CRM experts present you the buzz of On-Demand CRM.
    Sign up for a Free Trial and leverage Impel CRM suite !!
  • 36. Thank You
    For more information on Impel Customer Relationship Management, please visit our website
    Contact Us at