Balancing SME-Speak with Learner Needs | Designing for Just Enough Information
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Balancing SME-Speak with Learner Needs | Designing for Just Enough Information

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This is a presentation on the gap in thinking between SMEs and novices and tips on how to bridge the gap when designing elearning courses. This also addresses some of the key factors that give rise to ...

This is a presentation on the gap in thinking between SMEs and novices and tips on how to bridge the gap when designing elearning courses. This also addresses some of the key factors that give rise to this gap.

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    Balancing SME-Speak with Learner Needs | Designing for Just Enough Information Balancing SME-Speak with Learner Needs | Designing for Just Enough Information Presentation Transcript

    • Balancing SME-speakwith Learner Needs
    • The Scenario Complex nature Information of work overload Short time Change to expertise
    • SME and ID
    • Novice vs. Expert Thinking How IDs Bridge the Gap Using the Content
    • Dreyfus Model Expert Proficient Competent Beginner Novice
    • Facts and Motor Things Skills Declarative ProceduralDescribing Doing Tasks and Tacit Methods Knowledge
    • 1= 10Interconnected Disconnected
    • Learning is iterative Application Feedback An environment that encourages “bunkos” Practice Reflection Practice
    • 5 key differences Thinks Intuitively Think Analytically Sees Holistically See Specifically Analyzes Contexts Analyze Situations Sees Patterns See Pieces Draws from Experience Look for Guidance
    • Novice vs. SME ThinkingHow IDs Bridge the Gap
    • As you see, this is a veryimportant topic. They have to know…Let’s talk about what they have to do…
    • ID acts as filter SOP Data Research Market Data Survey Activities Manual Process Info in History Support
    • Filters are performance objectives Business Goals Activities to support the goals = Feedback to support actions
    • The bridge toward performance
    • Novice vs. SME ThinkingHow IDs Bridge the Gap Using the content
    • Designing for “Pull” Course Job Aids Helpline/ Tech Intranet Stories Case studies Reference
    • A word about “Job Aids” User Manual Step list Job Aids Setting up a Webex
    • In summary
    • Thank You!
    • Acknowledgments #lrnchat Jane Bozarth Cathy Moore Tom Kuhlmann & the Articulate Community Jean Marrapodi Sumeet Moghe
    • References
    • Sahana Chattopadhyay sahana2802 ID and other Reflections http://in.linkedin.com/in/sahana2802