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Micks current resume

Micks current resume

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  • 1. Resume: Mick Grigg Phone: 0419557390 Email: sagesilver@live.com.au • Preferred Name: Mick GriggPersonal • Full Name (for probity): Michael Richard Wayne GriggInformation • Age: 42 years, current drivers license • Managing Director: SageSilver Pty Ltd trading as TestInternals.com™ • 20 years in software and hardware testing within various industries • A senior resource who manages with a ‘top-down’ approach. Able to build and lead but also take a hands-on approach - keeping technology skills current. Possess a wide range of test-related skills but mostly specialise in establishing/managing test teams or efforts that are required to deploy mature functional, technical and performance testing services.Employment Summary1 Position Held Duration(07/11-Now) Technical Test Lead – NextGen NFT Team – IBM 11mths(01/09 – 06/11) Test Manager – Network Engineering/Security – Telstra 2.5 yrs(07/08 – 12/08) Performance Testing Consultant (AIS) – Australia Post 6mths( 11/07– 06/08) Senior Performance Testing Consultant (Infrastructure/Security) – GSJBW 6mths( 06/05– 10/07) Test Manager – Infrastructure Testing Services (nabCapital – SD&I) – NAB 2.5 yrs( 01/05– 05/05) Infrastructure Test Lead – Project Eden (nabCapital) – NAB 6 mths( 01/05– 02/06) Practice Lead – Test Automation (nabCapital) – NAB 14 mths( 08/04– 01/05) Test Automation Consultant – CIB (Horizon and Merchant) – NAB 6 mths(03/04– 07/04) Lead System Integration and Performance Tester – NCS (VMWare ESX Project) – NAB 6 mths(11/03 – 02/04) Performance Test Consultant – CIB (Project Exodus) – NAB 3 mths(04/03 – 10/03) Test Manager – Mail Redirection System (MRS) - Australia Post 6 mths(11/02 – 03/03) Lead Acceptance Tester – Mail Redirection System (MRS) - Australia Post 5 mths(09/02 – 10/02) Test Analyst – Triad – ANZ 2 mths(07/02 – 08/02) System Test Consultant - Office of State Revenue (OSR) 2 mths(03/02 – 06/02) Test Automation Consultant - Paysys International 4 mths(11/01 – 02/02) Test Automation Analyst – Triad - ANZ Bank 5 mths(08/01 – 10/01) Senior Test Consultant - GE MIS – Business Solutions Team 2 mths(03/01 – 07/01) Senior Test Engineer - Redflex Traffic Systems – IT Department 6 mths(07/00 – 02/01) Test Manager – QTC/PMO – GECFA – Project Management Office 8 mths(02/00 – 06/00) Test Automation Consultant – QTC – GECFA – Project Management Office 4 mths(11/99 – 01/00) Test Manager – October Project – GECFA – Systems and Technology 2 mths(03/98 – 10/99) Test Manager – Y2K Project – GECFA – Systems and Technology 18 mths(08/97 – 02/98) Lead System Tester – Y2K Project (CardPac) – GECFA – Systems and Technology 6 mths(02/97 – 07/97) Lead System Tester – PEGA – GECFA – Systems and Technology 5 mths(03/96 – 01/97) Development Analyst/QA Test Manager (AO4) Telstra – MCS Information Systems 10 mths(12/95 – 02/96) Lead System Tester – IBM – MICA Development Team 2 mths(07/92 – 11/95) Lead QA Tester – Telstra – MCS Information Systems 3.5 yrs(11/91 – 06/92) Service Officer (AO3) – Telstra – MCS Information Systems – Melbourne 7 mthsReferencesAnthony Davies, Technology Manager, F5 (M) 0450352989Michael Weiner, Testing Services Delivery Manager, IBM (M) 0428797106Shadi Abouhaila, Technology Manager (Nexus), Telstra Network Security, (E)shadi.abouhaila@team.telstra.comNicholas McPhee, Director, VEROTest Pty Ltd, (M) 0412646852 (E) nmcphee@test.com.auGavin Best, PCMS Program Manager, Australia Post, (E) gavin.best@auspost.com.au1 Italicised entries denote Test Management positions. 1
  • 2. Resume: Mick Grigg Phone: 0419557390 Email: sagesilver@live.com.auSteve Rowbottom, PVT Manager. GSJBW IT, (E) srowbottom@hotmail.comMichael McCarthy, Manager App Services, ATS, (M) 0438055297, (E) michael_mccarthy@nab.com.auSteve G Ball, Manager App Services, SD&I, nabCapital (M) 0405507841, (E) steve_g_ball@nab.com.auKirsten Kiefer, Manager TQA, nabCapital (M) 0404882011 (E) Kirsten_kiefer@nab.com.auAi Wei Lew, Application Services Manager, BPAT, NAB – (M) 0414248766 (E) ai_wei_lew@nab.com.auJustine McDowell, Senior PM, Technology, ANZ Bank, (B) 0396851723, (M) 0401012096Employment Details(07/011– Current) – IBM/NAB – MelbourneTechnical Test Lead – NextGen Project• Led a team of 11 technical infrastructure/operations testers examining a number of non-functional requirements for NAB’s NextGen platform (R2A). Responsibilities included putting together use case (scenario) requirements and testing strategy to satisfy testing of approx. 1000 NFR requirements examining platform topics such as security compliance and audit, backup and restore, failure, failover and recovery, DR, usability and accessibility (WCAG2.0), logging , SCM and CM, test environment management and other infrastructure-layer considerations.• Assisted team to complete over 2500 test cases across 1000 NFR’s using HP’s ALM (v11) – Requirements, Test Plan, Test Lab and Defect modules. Team raised 1600 defects (assisting resolution of over 1000 by end of release).• Using team of testers: o Changed requirements analysis process during test phase to incorporate concept of ‘use case scenario’s’ to better manage/understand the testing of NF requirements. Managed sign-off for this with over 30 business stakeholders. o Managed liaison with application service provider – Oracle – on all NFT technical requirements. o Managed and provided all testing deliverables for the team (MTP, Test/Use Case Specs, Test Cases, Defects and TSR).• Project technology exposed to during this engagement: • HP’s ALM v11, • Oracle Security Stack • Oracle OVM, OEM • NAB’s NextGen Platform(01/08– 06/11) – Telstra – MelbourneTest Manager/Security Analyst – Telstra Network Security• Dual role senior consulting (to Network Engineering team) and hands-on performance and network security analysis in the Telstra Engineering - Hosting and Edge Security group. Responsibilities included deploying a structured test management process/model and mentoring network engineers on how to apply testing to large network infrastructure projects. Role also included mentoring and introducing performance engineering management including analysis, load testing, device and component capacity analysis and troubleshooting of various performance issues for multiple platforms such as Nexus and tcxf2 network gateways.• Rolled out HP Quality Centre 9.2 and (Requirements, Test Plan and Lab, Defect) modules and processes to over 200+ network engineers across Analysis, Design, Testing (on and offshore) and Operations departments.• Using team of engineers: o replaced approx. 30 EOL Cisco IDS devices in various networks with Endace Ninjaprobe IDS devices. o Managed ALL onshore and offshore testing programs for 4 x releases of Rearchitecture of Nexus gateway platform. o Managed all testing deliverables for Technology Lifecycle Team (TLM)• Compiled detailed RFQ and Statement of Work (SoW) tender documents for multi-million dollar 2
  • 3. Resume: Mick Grigg Phone: 0419557390 Email: sagesilver@live.com.au offshore design, test and delivery efforts.• Test Managed onsite and offshore elements of Nexus Program Drop 1, Drop 2, Drop 2.1, 3 (in progress) and 4 (in progress).• Project technology exposed to during this engagement: • Crossbeam (XoS 8.1.1. and 9.0) and Checkpoint Firewall (VSX NGX R65 and R71), • McAfee IPS • Endace IDS Ninjaprobes, • Juniper SSL-VPN SA6500 • Spirent Avalanche 3100’s for load testing • Cisco routers and switches (including NAT) – Multiple IOS version deployments • HP proliant servers • Dell G6 servers (Provider-1 platform) • Micrsoft Sharepoint for change management systems as well as a number of custom MS-SQL applications for config. management.(07/08– 12/08) – Australia Post – MelbournePerformance Test Consultant – PCMS Project (AIS)• Dual senior consulting (to Steering Committee) and hands-on testing role in the systems management space for Australia Post performing load testing, system and business analysis and troubleshooting of the Parcel Contract Management System (PCMS eParcel) project - an enterprise J2EE/Weblogic application using EJB’s, Struts framework, JMS and Tibco middleware, LDAP authentication, Hibernate persistence to Oracle 10g DB back-end.• Using LoadRunner 9.1, and Wily Introscope - built a performance regression test suite of 40+ scripts with 4000 concurrent Vusers submitting combination of 25 online and batch functions emulating benchmark, typical, peak, stress and SOAK load scenarios.• Used Introscope triage and diagnostic tool to help analyse results and to recommend over 30 potential changes to the system to improve performance, culminating in the contents of the PCMS Release 4 project.• Project technology utilised included: • LoadRunner v9.1, VuGen scripting protocals SOA, HTTP • Wily Introscope • DB Visualizer 4.2.2, Oracle 10g • Redhat Linux AS4 (IOSTAT/VMSTAT/TOP) • Weblogic 8.1 (Admin Console) • Tibco EAI Administrator • Hibernate persistance layer(11/07– 06/08) – Goldman Sachs JBWere – MelbournePerformance Test Consultant – Infrastructure Technology Services• Dual strategic and hands-on role assisting with deployment of HP’s LoadRunner/Sitescope/Diagnostics toolset and establish centralised PVT testing capability for Infrastructure and Business Divisions of GSJBW.• Project (hands-on) testing role involved me as prime Performance consultant on 2 core projects: APAMA Phase 1, and Coldfusion 8 Upgrade.• APAMA is an automated algorithmic trading engine interfacing to the ASX, IRESS brokeware and internal GSJBW Direct Market Access (DMA) and ordering platforms. Requiring benchmarking and tuning to support multiple engines each processing up to 50k events per second to support sub-second decision making and trading response activities with the ASX. Phase 1 Performance testing involved building a custom harness utilising load injection via COM (MS Access) automation, a performance test harness as well as a performance log data analysis utility for multiple runs, and the HP monitoring toolset for evaluating infrastructure performance. Tuning and monitoring recommendations were also provided 3
  • 4. Resume: Mick Grigg Phone: 0419557390 Email: sagesilver@live.com.au in preparation for Phase 2.• The GSJBW internet/intranet team upgraded their infrastructure platforms from NT4 to Win2K3, as well as upgrading web platform from Coldfusion 5 to CF8. In addition, implementing 4 new multi-method Web Services deployed in Enterprise Middleware servers, and 2 x BIG-IP F5 hardware load balancers. My brief was (using LoadRunner 9.0) to benchmark total application round trip response times for suite of Advisor Desktop applications (web/middleware) providing breakdowns of each core transaction leg, measure stress and throughput limits of the web services, test load balancing via BIG-IP F5and to produce future load and capacity estimates and recommendations for the web platform.• Other responsibilities included ownership/management of Sitescope V8.6 and v9.0, Diagnostics v9.0, LoadRunner v9.0 (VuGen, Controller, Analysis and Load Generators) and server acquisition, build, test and administration/deployment in PVT team. Close liaison with HP.• Project technology utilised included: • LoadRunner v9.0, VuGen scripting protocals SOA, RTE, HTTP • Sitescope 8.6 and v9.0 • Diagnostics v9.0 • Wireshark, Sausage Framework, Redhat Linux AS4 (IOSTAT/VMSTAT/TOP) • Coldfusion 8 • FusionReactor( 06/05– 11/07) – National Australia Bank – MelbourneTest Manager – Infrastructure Testing Services (nabCapital – Service Delivery & Infrastructure)• Role involved establishing Infrastructure Testing Services team of specialist, non-functional testers and coordinating the testing of many SD&I/ATS-initiated changes, as well as supplementing projects with technical/infrastructure testing expertise. This involved testing rollout of new systems (end-to-end), hardware refreshes, OS-upgrades, establishment and changes to SOE, changes to Infrastructure (network, storage, middleware, infrastructure management, database, server [such as build, config, and failover] and desktop) hardware and applications. Role involved forming a department-wide acceptance testing and approval process, and introducing harness-based automation around technical regression [regular] artifacts such as SOE, server build verification [and comparison] and OS patches. Also involved introducing and maturing Performance Testing capability into SD&I based around Mercury’s Performance Centre (7.8 and 8.1), Compuware’s QALoad and an ‘Earlv vs Late’ precept performance model.• Established a service-oriented team, allowing projects to ‘buy’ in to a ‘catalogue’ of testing services and products. Produced testing ‘products’, estimates, resources, maintained toolsets and regression test [case] suites, processes, engagements [including model] as well as organisation ‘sell’ of teams capabilities and ‘value add’.• With approx. $2m budget - Established and managed the E2E Test Environments Project – a project that saw approx. 300 servers forming a shared Systems and Integration (SIT) and Staging (STG) environment for the various nabCapital testing teams (approx. 90 testers) to perform a range of testing types. Included overseeing budgeting, delivery and build, testing, QA and forming (within ITS) a Test Environment Management team with ongoing support responsibilities.• Role also saw me as the Practice Lead – Performance and Technical Testing for approximately 10 months prior the role was made into a full-time position.• To-date the team (of approximately 14 testers) have successfully been involved in over 70 successful infrastructure and technical-level testing efforts, with approximately ½ of these being performance- related.• New project technology acquired includes: • Citrix Metaframe 1.8 and XP (including ICA and Program Neighbourhood) • BMC Patrol and SiteScope (monitoring tools) • VMWare (ESX and GSX Server) and Virtual Centre Application (virtualization platforms) • SQL 2005 4
  • 5. Resume: Mick Grigg Phone: 0419557390 Email: sagesilver@live.com.au • Performance Centre v8.1, VuGen, Analysis • Sitescope v8.6( 01/05– 06/05) – National Australia Bank – MelbourneInfrastructure Test Lead – Project Eden (nabCapital)• Project Eden involved rolling out/deploying Active directory to the nabCapital Fleet, and upgrading to a core Windows Server 2003 backbone (from NT).• Role involved establishment and running with the overall Master Test Strategy for all phases of the project including coordination of all design, prototyping, and application compatibility testing.( 01/05– 02/06) – National Australia Bank – MelbournePractice lead – Test Automation (nabCapital)• Role involved department’s specialist lead in test automation. Mentor to many projects/staff on test automation techniques, tools, and methods.• Design and implementation of overall Competency Roadmap, Strategy, best-practice and process web- site for Test Automation.• Role overlapped with test manager – ITS role.( 07/04– 01/05) – National Australia Bank – MelbourneTest Automation Engineer – Corporate and Institutional (Automation Project – Horizon andMerchant)• Using Compuware’s TestPartner application to build automated regression test suite (approx. 60 scripts of various complexity) for 2 financial GUI applications - Horizon and Merchant Trading Systems.• Automated Test harness front-end built for non-technical test staff to run automation.• Also utilized virtual test environments (VMWare Servers)( 02/04– 07/04) – National Australia Bank – MelbourneLead Integration Tester – National Custodian Services (ESX Server Project)• Role involved performance and integration testing the new VMWare ESX Server deployment of server farms within both the NCS development/test and production environments.• Integration testing composed examining the ESX server software deployments on hosts (directly in Linux and remotely via web service console), hardware configuration of Dell 2650 and 6650, with SAN, backup strategy, virtual machine setup and configuration, and VirtualCentre.• VMWare VirtualCentre is the core management system to manage a virtualised ESX environment. Full functional testing of this product and associated performance on its dedicated server and VM’s was performed.• Testlog was the test case repository used for this project. Other tools used were, Fresh Diagnose, Passmark Software’s Performance Test, WinSCP, Putty, SiSoft Sandra (2004). Test types included Functional, Integration, Performance, VLAN Network utilisation, server CPU, Memory, Network Utilisation and HBA/NIC failover testing.• Test Design and Test Summary Report documents were formally produced.(11/03 – 02/04) – National Australia Bank – MelbournePerformance Test Consultant – Corporate and Institutional Banking (Project Exodus)• Role involved consulting on Load testing issues to National Custodian Services department on Project Exodus – the move of a large number of internal NAB applications to a thin-client Citrix platform.• Developed tests for Load and Sociability performance testing of approx. 15 different applications 5
  • 6. Resume: Mick Grigg Phone: 0419557390 Email: sagesilver@live.com.au (ranging small to large) across different base OS and application platforms using Compuware’s QARun and QALoad (5.1.0 beta 3).• Scope was to examine application behaviour (system robustness and transaction response time) on selected transactions whilst also assessing Citrix server farm CPU and Memory utilization, obtaining server stress limits, examining network interface (utilization and bandwidth) across 100mb and 1GB network links.• Regression test types involved system, performance, load and stress, f functional.• Testing Systems utilized were Compuwares suite of testing tools (QARun, and QALoad), Windows XP Conductor and Player machines, Citrix Metaframe XP (1.8) and Citrix Program Neighborhood (7.1), Performance Monitor, Network Monitor.• Applications-under-Test were: HiPortfolio (Pervasive DB and engine), CRIS (funds management system VB front-end, FoxPro backend), UPAM (similar system to CRIS), Tower Imaging (document management system), STAROM, NCS Workbench (an application management portal/console with access to: RGViewer, HiPortfolio, PALMscripts, CHIPS, ISLRECO, VTEC, SMART, TRAP, PERFORMANCE).(04/03 -09/03_ - Australia Post – MelbourneTest Manager – Mail Redirection System (MRS)• Role involved leading and managing System and User Acceptance test effort using 8 resources through 4 maintenance releases (1.2.1, 1.2.2, 1.2.3, 1.2.4) for the Australia Post MRS system. Also included testing upgrade of database type from SQL 7 to SQL 2000.• Developed System and performance level regression test suite and associated test strategy using manual (NT system and performance monitoring tools) and automated (Compuware’s QARun, QALoad and Application Vantage) methods.• Developed repeatable load and performance test of web-based architecture using Java and VBA (front- end) scripts (to emulate transaction load at both web and database interface layers), and performance and automated testing tools for middleware and back-end database transaction throughput analysis.• Regression test types involved system, performance, load and stress, functional, and network sociability assessment of the MRS system from a system AND user/business acceptance perspective.• Systems utilized were MRS (web-based front end to SQL Server database backend). SQL Enterprise Manager (Query Analyser, Query Profiler), TextPad (file comparison), MS-Access (Defect Management and Test Case Management), NetMeeting for remote server access. First Logics Address Matching Tool (AMT).(11/02 - 03/03) Australia Post – MelbourneLead Acceptance Tester – Mail Redirection System (MRS)• Role involved forming, leading and managing User Acceptance Team through 5 maintenance releases for the Australia Post MRS system.• Developed UAT regression test suite and associated test strategy using manual and automated (Compuware’s QARun, QALoad and Application Vantage) methods.• Regression test types involved functional, load, performance, and network sociability assessment of the MRS system from a user/business acceptance perspective.• Systems utilized were MRS (web-based front end to SQL Server database backend). SQL Enterprise Manager (Query Analyser, Query Profiler), TextPad (file comparison), MS-Access (Defect Management and Test Case Management), NetMeeting for remote server access. First Logics Address Matching Tool (AMT).(09/02 - 10/02) ANZ Bank – MelbourneTest Analyst - Triad 6
  • 7. Resume: Mick Grigg Phone: 0419557390 Email: sagesilver@live.com.au• Continuation of previous TRIAD Test Analyst role.• Executed test cases confirming scenario allocation for Delinquent module for Australia (functional and regression test) and New Zealand upgrade to TRIAD Version 6.• Developed automated scenario (and collection actions) volume test in VBA/Elite Extra! to assess and report test results (for review and audit purposes).• Also developed mainframe report import programs (in VBA) for VisionPlus O46, R21 and 22, D02 reports to allow testers to find test data more efficiently.(07/02 – 08/02) Office of State Revenue (OSR) – NSW State Government – SydneySystem Test Consultant• Role involved consulting on improving regression and integration test infrastructure for automated regression test suite tax collection system using Winrunner (7.01) and Test Director.• Applied Test Automation Guidelines based on SageSilver’s Training course in Test Automation, as well as SageSilvers Training Module: Introduction to Software Testing.• Evaluated and recommended changes to regression and integration test process which was then presented to and accepted by IT department managers.• Designed and deployed end-to-end Testing Methodology incorporating Test Effort Estimation, System and User Acceptance Test Processes, Test Environment Management (over 60 databases in test systems), Change and Defect Management Processes, Release and Production Monitoring Processes.(02/02 – 06/02) Paysys International – MelbourneTest Automation Consultant• Role involved assisting setting up test infrastructure for automated regression test suite of various VisionPlus Modules using Winrunner (7.01) and Test Director.• Applied Test Automation Guidelines based on SageSilver’s Training course in Test Automation.• Designed and integrated data-driven Winrunner scripts using Winrunner for various Smoke/Build Verification tests, Critical Functions and data setup.• Converted (from VBA to Winrunner TSL) and integrated tests and concepts designed in previous contract (TRIAD) into Paysys regression suite.• Wrote Master Test Plan strategy for team to continue along path of test automation(10/01- 02/02) ANZ Bank – MelbourneTest Analyst - Triad• Test Analyst role executing test scripts against the Triad (Fair Isaac) financial scoring package. Package managed collection strategies for the VisionPlus system deployed at ANZ Bank, Collins St, Melbourne.• Executed test cases confirming scenario allocation for Delinquent, Behaviour Score, Overlimit, Reissue and Credit Line Management modules.• Developed automated screen dump utility in VBA/Elite Extra! to record test results (for review and audit purposes) for all executed tests in Triad test team.• Also developed automated test in VBA/Elite Extra! verifying Behaviour Score calculation for volume number of VisionPlus accounts.(08/01- 10/01) GE Mortgage Insurance Services – Business Solutions Team SydneySenior Test Consultant• Initial Role as Test Consultant in establishing Test Infrastructure within mortgage insurance arm of GE Financials company. Established the Quality Assurance Team as test center for GEMIS systems.• Developed/introduced Test Infrastructure to Level 4 of TMM, including establishing Regression Test 7
  • 8. Resume: Mick Grigg Phone: 0419557390 Email: sagesilver@live.com.au Database, defect management database together with formal procedure documents and process User Guides. Process included high-level software development lifecycle (SDLC) to CMM standards, modification/improvement of existing Business Analysis processes (including business review processes, and introduction to UML concepts), Development Processes (introducing Conceptual vs Actual System design document processes, functional vs business system models, and advanced defect management concepts).• Role was predominantly a consulting role, with formal presentations to the entire Business Solutions team, as well as mentoring testing concepts to the Business Analysis, Development and Testing departments.(02/01 – 07/01) Redflex Traffic Systems – IT Department South MelbourneSenior Test Engineer/Test Consultant• Initial Role as Test Consultant in establishing Test Infrastructure within software and hardware manufacturing company producing vehicle Speed and Redlight traffic infringement solutions.• Developed Test Infrastructure to Level 3 of TMM, including establishing Regression Test Database, defect management process/database together with formal procedure documents and process User Guides. Testing types included hardware and software performance, volume and load testing (including scalability projections), memory leak testing, functional and ‘error-trap’ testing.• Assisted in establishing repeatable Regression Test Suites (including hands-on execution) for: • SMARTCAM™ Redlight and Speed Camera System (camera’s and software); • SMARTview™ - Infringement Notice Generator software; • Evidence Management System (EMS) for Lockheed-Martin-Tenex (back-office infringement management system) Release 7.5.1 and 7.5.2; • Queensland Police System (QPS) Kodak Scanner Upgrade and Integrated Traffic Camera System (ITCS) back-office management system; • SMARTOps™ – integrated camera system and infringement management system at various ‘intersection’ locations in 8 US cities each connected to infringement generation systems (mixture of local court systems and central back-office database situated in Australia). • Lokheed-Martin-Tenex (LMT) – Traffic Division testing and deployment of SmartdipLMT application for offence file image processing.• Role evolved to include Business Requirements Analysis and documentation for the above systems, including the re-engineering of Technical Specifications for some software.• Camera systems consist of VB and C++ applications hosted locally connected to Site Domain Controllers (SDCM), accessible remotely using PC-Anywhere from Central Controller system.• Back-office solutions are typically VB or C++ applications with either Oracle or CA-Ingres back-end schema’s/databases. Communication mediums are typically COM and DCOM.• Software deployment sites were multiple US states, Bahrain, Hawaii, Saudi Arabia, Melbourne (Citylink and Tunnel), New South Wales (RTA) and Sydney Harbour Tunnel, and Queensland (QPS).• (Systems/software used: MS-Access, Rational’s Visual Test (Version 4.0r), Windows 2000, Windows NT (SP6), Photoshop 5, MS Visual SourceSafe).(01/01) GECFA – Portfolio Management Department MelbourneLead Test Analyst – QTC – Intrinsic Campaign Management System (ICMS) Project• Role as Senior Lead Test Analyst on rollout of ‘data mining’ solution to produce product campaign strategies.• Was in charge of testing logistics (strategy, DTP and automated testing solution) with test teams spread out over Australia and England. Led team of testers from GCF UK, GCF India, UK-based Axium and Intrinsic (third-party developers) to produce repeatable and portable automated UAT test solution for upcoming rollout to number of different GCF sites worldwide.• ICMS is a campaign management (data mining) package with a VB front-end sitting on an Oracle back- 8
  • 9. Resume: Mick Grigg Phone: 0419557390 Email: sagesilver@live.com.au end database• (Systems/software used: MS-Access, Compuware’s QA Run (configured to use Oracle objects))(06/00) GECFA – E-Commerce Department MelbourneTechnical Test Analyst – QTC – BEST/Service.com Project• Role as Technical Test Analyst on E-Commerce project introducing web-based front-end for various mainframe (CardPac and VisionPlus) account enquiry and update functions.• Was also Technical Tester on Buyers Edge Sales Transactions (BEST) internet applications website project.• Assisted in evaluating and deploying RSW’s e-Tester - automated testing tool - for QTC department. Used tool to produce repeatable test suite for both BEST and Service.com projects. Suite integrated into QTC’s Regression Test System.• (Systems/software used: CardPac, VisionPlus, ISPF, TSO, OMCS, MS-Access, Word, Excel, Project, RSW’s e-Test, HTML, HTTPS, Windows 95, 98 and NT, Visual Basic for Applications))(06/00) GECFA – Project Management Office (QTC) MelbourneTest Manager – QTC/PMO - Various Projects• Managed and worked on various test projects – Automated script for removing redundant block codes from customer accounts – Constructed GUI interface system for Helpdesk with automated [robot] scripts performing LAN, Lotus Notes and Remote System access maintenance (in MS-Access and QA Run) – Constructed automated script extracting a series of financial fields from mainframe OMCS output reports to generate ‘Balancing’ program in MC-Access to help ‘balance’ the VisionPlus system – Designed similar script for mainframe reports download to LAN• Managed team of 5 testers in multi-phased project merging two versions (Avco’s and GECFA’s) at both the code and data level of the mainframe cards processing system – VisionPlus. Produced Master Test Plan and Test Schedule (for all phases), coordinated publishing Detailed Test Plans and Test Results Report (7 months).• Concurrently led team of 2 system testers on CardPac Annual Percentage Rate (APR) increase project (6 weeks).• Concurrently led team of 2 system testers on Mastercard Compliance Release Ver. 01/00 (3 weeks).• Concurrently led team of 3 system testers on VisionPlus Buyers Edge Annual Percentage Rate (APR) increase project (5 weeks)• (Systems/software used: CardPac, VisionPlus, ISPF, TSO, OMCS, MS-Access, Word, Excel, Project, Compuware’s QADirector, QARun, QA Hiperstation (and Hiperstation+), File-Aid RDX, Data Ager, File-Aid Compare, Windows 95, 98 and NT, Visual Basic for Applications (VBA))01/00 GECFA – Project Management Office (QTC) MelbourneTest Consultant – Quality Test Centre• Assisted with building Production Verification Test System (PVT) for Y2K event, developed test infrastructure procedures, high level infrastructure plan for portable Quality Test Centre, compiled White Paper on Test Infrastructure within GECFA, enhanced automated test tools and processes, enhanced test management systems for test users and reporting back-end for test execution and results management, consulted to AVCO on integration project, consulted to Business Analysis on CSM project (Systems/software used: CardPac, VisionPlus, ISPF, TSO, OMCS, MS-Access, Word, Excel, Project, Compuware’s QA Director, QA Run, QA Hiperstation, File-Aid RDX, Data Ager, File-Aid Compare, Windows NT, Visual Basic for Applications (VBA))10/99 GECFA – Systems and Technology (QTC) MelbourneLead Test Coordinator – October Project 9
  • 10. Resume: Mick Grigg Phone: 0419557390 Email: sagesilver@live.com.au• Managed team of 15 testers in functional release of CardPac and VisionPlus card processing systems and interfaces, used automated, repeatable Regression Test Suite (RTS) for CardPac and VisionPlus, successfully prototyped test infrastructure developed during Y2K Project in parallel development environment, enhanced automated test tool deployment and test management systems, liaised with Business Analysis team on test progress, began work on prototype Production Verification test System, consulted to SDI (SDLC) project on test initiatives and processes, and QTC Test System (Systems/software used: CardPac, VisionPlus, ISPF, TSO, OMCS, MS-Access, Word, Excel, Project, Compuware’s QA Director, QA Run, QA Hiperstation, File-Aid RDX, Data Ager, File-Aid Compare, Windows NT, Visual Basic for Applications (VBA))02/99 GECFA – Systems and Technology MelbourneTest Coordinator – Y2K Project• Managed team of 24 testers in building automated, repeatable Regression Test Suite (RTS) for CardPac and VisionPlus card processing systems, internal interfaces, developed test infrastructure based on business function model for S&T Technology Solutions, deployed automated test tools, developed test management systems for test users and reporting back-end for test execution and results management, consulted to Client/Server and External Interface test teams (Systems/software used: CardPac, MS- Access, Word, Excel, Project, Compuware’s QA Director, QA Run, QA Hiperstation, File-Aid RDX, Data Ager, File-Aid Compare, Comparex, Windows NT)10/98 GECFA – Systems and Technology MelbourneLead System Tester – Y2K Project (CardPac)• Acceptance and system test Y2K upgrade to the CardPac mainframe card processing system, managed team of 12 testers in building automated, repeatable Regression Test Suite (RTS), developed test infrastructure for S&T Technology Solutions, deployed automated test tools, developed test management systems for test users and reporting back-end for test execution and results management (Systems/software used: CardPac, MS-Access, Word, Excel, Project, Compuware’s QA Director, QA Run, QA Hiperstation, File-Aid RDX, Data Ager, File-Aid Compare, Comparex, Windows NT)01/97 GECFA – Systems and Technology MelbourneLead System Tester – PEGA• Acceptance and system test upgrades to the GUI PEGA frontware system to the CardPac mainframe card processing system, led small team of (3) business testers on 15 upgrades to PEGA, setup test infrastructure for GUI systems within GECFA, developed test scripts, plans, and test strategies, liaised with Business and Workflow Analysts, developed Problem Management system and process for S&T department (Systems/software used: Windows 95, PEGA, Ms-Word, Excel, Access, Lotus Notes, CardPac, GEXT, PEGA-Ace workflow language)02/96 Telstra – MCS Information Systems MelbourneDevelopment Analyst/Lead QA Tester (AO4)• Led team of 8 staff in acceptance and system testing 21 (in total) upgrades to the MICA billing system, including interfaces and related system databases; provided work instructions and functional specification overview documents on new functionality to systems support, national trainers, and relevant policy and procedure areas; introduced and maintained quality checkpoints within the SDLC for the MICA project, beginning with business requirements through to user acceptance and systems support (Systems/Software used: Time Share Options (TSO), ISPF, MS-Visual Basic, MS-Access, MS- Powerpoint, Batch Work Station (BWS), Product Catalogue, Product Managers Workbench (PROM), Princeton Softech’s Access for DB2, Compare for DB2, Move for DB2, CICS, Composer, Texas Instruments’ IEF, Cobol (Batch), Job Control Language (JCL), Control-M, M-Queue, Texas middleware, 10
  • 11. Resume: Mick Grigg Phone: 0419557390 Email: sagesilver@live.com.au PIPES middleware, Intersolv’s PVCS Tracker, IBM’s TPNS)11/95 IBM – MICA Development Team MelbourneLead System Tester (AO4)• Led team of 6 people to System Test the MICA 1.12 Release. Reported to Development Manager Telstra Mobilenet. Assisted with development and deployment of the GUI Product Catalogue system/database, tasks included business requirements gathering, system specifications design, system and acceptance testing. Assisted with development of automated TPNS functional, stress and volume (load) tests.06/92 Telstra – MCS Information Systems MelbourneLead QA Tester (AO4)• Acceptance and system test upgrades to the MICA billing system, including interfaces and related system databases; provided work instructions and functional specification overview documents on new functionality to systems support, national trainers, and relevant policy and procedure areas; introduced and maintained quality checkpoints into the SDLC of the MICA project, beginning with business requirements through to user acceptance and systems support (Systems/Software used: Time Share Options (TSO), ISPF, MS-Visual Basic, MS-Access, MS-Powerpoint, Batch Work Station (BWS), Product Catalogue, Product Managers Workbench (PROM), Princeton Softech’s Access for DB2, Compare for DB2, Move for DB2, CICS, Composer, Texas Instruments’ IEF, Cobol (Batch), Job Control Language (JCL), Control-M, M-Queue, Texas middleware, PIPES middleware, Intersolv’s PVCS Tracker)11/90 - 06/92 Telstra – MCS Information Systems MelbourneService Officer (AO3)• Resolution of customer disputes, network faults, network coverage testing, exchange interface testing, mobile phone testing, process improvement projects (Systems/software used: MICA, AOM, RACE, ISPF, Digital and Analogue RAM, XtreeNet, ABC Flowcharter)• Credit management tasks, debt collection and handling, service and account reconciliation, dispute resolution, service suspension and deactivation, liaison with Information Services on reporting requirements, compile Business Requirements, liaison with CRL (formerly CRAA), fraud detection and escalation (Systems/software used: CABS, FLEXCABS)• Supervised 16 customer service representatives; daily management reports, phone statistics, performance reviews• Service activation of Telstra customers in New Zealand, Hong Kong, Singapore, USA and Malaysia. Began process strategies with Marketing and international carriers (System/software used: MS-Project)Professional Training2005-7Refresher – Mercury’s WinrunnerRefresher – LoadRunner 7.8Refresher – Performance Centre 8.1 (including VuGen)Refresher – Mercury’s Quality Centre 8.12004Compuware – TestpartnerQALoad refresher with Citrix and Java protocalsMercury’s Quality Centre (7.8) – including Administrators Module11/03 Compuware Corporation MelbourneQALoad (Technical) – 2 day course 11
  • 12. Resume: Mick Grigg Phone: 0419557390 Email: sagesilver@live.com.au03/03 Compuware Corporation MelbourneTrackRecord (Technical) – 1 day course01/02 Compuware Corporation MelbourneApplication Vantage – 1 day course03/02 Flash Foundation MelbourneFlash 6 MX – ½ day course01/01 Flash Foundation MelbourneFlash 5 – ½ day course06/00 GECFA – Service Central MelbourneHTML/ASP Authoring and Publishing – ½ day course12/99 Compuware Corporation MelbourneXpediter Plus – ½ day course12/98 Compuware Corporation MelbourneFile-AID – ½ day course (refresher)12/98 Compuware Corporation MelbourneQA Hiperstation Plus – 1 day course12/98 Compuware Corporation MelbourneQA Hiperstation – 3 day course12/98 Compuware Corporation MelbourneQA Run – 3 day course11/98 Compuware Corporation MelbourneQA Director – 3 day course11/98 Compuware Corporation MelbourneFile-AID RDX – 1 day course11/98 Compuware Corporation MelbourneFile-AID Data Ager – 1 day course07/97 Simsion Bowles and Associates MelbourneAdvanced Data Modeling – 2 day course06/97 Simsion Bowles and Associates MelbournePractical Data Modeling – 1 day course03/97 Consultancy Workshop – Geoff Quentin MelbourneQuality Acceptance Workshop – 3 day course06/96 Consultancy Workshop – Geoff Quentin MelbourneAcceptance Testing – Overview – 1 day course05/96 ASI Security Support MelbourneApplication Security Infrastructure (ASI) – 2 day course03/96 RMIT – Computer Science Department MelbourneIntroduction to Algorithms – 1 semester P/T07/95 RMIT - Technisearch MelbourneIntroduction to MS-Access (Ver 2.0)06/95 Telstra Learning MelbourneIntegrated Systems Programming Facility (ISPF) – 5 day course04/95 RMIT – Technisearch MelbourneVisual Basic Programming – (Ver 3.0) – 5 day course09/94 MCS Course MelbourneGSM Network Operations – 1 day course05/94 MCS Course MelbourneMessagebank – 2 days05/94 Mast Consultants MelbourneBusiness Development Writing Skills – 5 day course03/94 MCS Course MelbourneQuality Adviser Development Program – 5 day course02/94 MCS Course MelbourneMobiles Integrated Customer Accounts (MICA) – 5 day course02/94 MCS Course Melbourne 12
  • 13. Resume: Mick Grigg Phone: 0419557390 Email: sagesilver@live.com.auConducting Job Reviews – 1 day course11/93 Mt Eliza Business School MelbourneTQM Supervisor’s Course – 5 day course06/93 Swinburne University of Technology MelbourneBachelor of Arts (Psychology/Literature) - Completed 3 yrs f/t04/93 Mt Eliza Business School MelbourneTQM Introduction – 1 day course02/93 Franklin Collins MelbourneMicrosoft Excel (Ver 4.0) – Introduction – 1 day course10/86 Maitland TAFE, N.S.WPC Hardware, Installation and Maintenance Course – 18 week course P/T08/85 Maitland TAFE, N.S.WIntroduction to Microcomputers – 18 week course P/T 13

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