Executive Communication<br />IIPM Tower, 893/4 Bhandarkar Road, Deccan Gymkhana, <br />Pune - 411004<br />http://www.iipm....
The Land of the Rising Sun!<br />2<br />
JAPAN<br />3<br />
4<br />
Introduction<br /><ul><li>Rajwin, CEO,  Toyota Global
Cheryl,  Communications & PR Head, Toyota Global
Sagar, Marketing Guru, Toyota Global
Aditya, IT Head,  Toyota Global
Pratik, COO, Toyota Global</li></ul>5<br />
The Toyota Way<br />6<br />
Vision & Mission<br />Hiroshi Okuda, Chairman<br />7<br />
   Mission StatementToyota seeks to create a more prosperoussociety through automotive manufacturing.<br />8<br />
Vision Statement :Toyota aims to achieve long-term, stablegrowth in harmony with the environment,the global economy, the l...
The Golden Period<br /><ul><li>Kiichiro Toyoda  founded Toyota in 1933
 Its first vehicles were the A1 passenger car and the G1 in 1935
 Toyota was established as an independent company in 1937.</li></ul>10<br />
A1 Prototype -- 1935<br />11<br />
G1 Prototype -- 1935<br />12<br />
Origin of the Name<br /><ul><li> Earlier it was Toyoda --- トヨダ
The newly formed word registered, Toyota --- トヨタ
In September 1936, the company ran a public competition to design a new name.</li></ul>13<br />
Origin of Logo <br />14<br /><ul><li> Three ovals
 Two perpendicular ovals  represent a relationship of mutual trust between customer and the company .
 The bigger  oval implies global expansion of Toyota’s  technology and unlimited potential for future.  </li></li></ul><li...
 Toyota is headquartered in Toyota City, Aichi and in Tokyo
 Toyota's small-sized vehicles were sold under the name “Toyopet”</li></ul>15<br />
Marketing Application<br />16<br />
4P’s Strategy at Toyota<br />17<br />Product  is  anything that can be offered to the  market to satisfy a want or need in...
Services ,
Experiences,
Events,
Person,
Organization,
Information  and ideas. </li></li></ul><li>Product Mix<br />18<br /><ul><li>SUV/MUV</li></ul>TOYOTA INNOVA<br />FORTUNER<b...
Pricing Strategy<br />19<br /><ul><li>Optional-Feature Pricing : e.g. an Innova customer can order mud flaps, side stepper...
Promotional Pricing : </li></ul>    1) Low Interest financing : This technique is for short period and is mainly used in f...
Demographic segmentation<br />20<br />Family size:<br />Large family size  as  in India  would Increase opportunities  for...
Psychographic segmentation<br />21<br />Personality:<br />People who are in sporty attitude  having unique style statement...
22<br />Behavioral segmentation<br />Benefits:<br />On purchase of a car , customer would also look for various benefits a...
23<br />
Promotion<br />24<br /><ul><li>TOYOTA uses many different techniques of advertising as most of Print advertisement of TOYO...
The commercials mainly target at youth and young executives.</li></li></ul><li>25<br />INNOVA  "All you desire"<br />Very ...
26<br />  Personal Selling<br /><ul><li>   Personal selling involves two-way, personal communication between sales people ...
   Personal selling largely takes place at the dealer’s end. The way the customer is attended depends mainly on the dealer...
 Company officials directly contact the prospective buyers with the information available through various sources</li></li...
Sales Promotion<br />29<br /><ul><li>Toyota Company uses major sources of sales promotion such as Trade fairs, like auto e...
In these fairs, the company showcase its various varieties of car. These fairs help customers to draw comparison between d...
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  1. 1. Executive Communication<br />IIPM Tower, 893/4 Bhandarkar Road, Deccan Gymkhana, <br />Pune - 411004<br />http://www.iipm.edu<br /> Date : December 21st2009<br />1<br />
  2. 2. The Land of the Rising Sun!<br />2<br />
  3. 3. JAPAN<br />3<br />
  4. 4. 4<br />
  5. 5. Introduction<br /><ul><li>Rajwin, CEO, Toyota Global
  6. 6. Cheryl, Communications & PR Head, Toyota Global
  7. 7. Sagar, Marketing Guru, Toyota Global
  8. 8. Aditya, IT Head, Toyota Global
  9. 9. Pratik, COO, Toyota Global</li></ul>5<br />
  10. 10. The Toyota Way<br />6<br />
  11. 11. Vision & Mission<br />Hiroshi Okuda, Chairman<br />7<br />
  12. 12. Mission StatementToyota seeks to create a more prosperoussociety through automotive manufacturing.<br />8<br />
  13. 13. Vision Statement :Toyota aims to achieve long-term, stablegrowth in harmony with the environment,the global economy, the local communitiesit serves, and its stakeholders.<br />9<br />
  14. 14. The Golden Period<br /><ul><li>Kiichiro Toyoda founded Toyota in 1933
  15. 15. Its first vehicles were the A1 passenger car and the G1 in 1935
  16. 16. Toyota was established as an independent company in 1937.</li></ul>10<br />
  17. 17. A1 Prototype -- 1935<br />11<br />
  18. 18. G1 Prototype -- 1935<br />12<br />
  19. 19. Origin of the Name<br /><ul><li> Earlier it was Toyoda --- トヨダ
  20. 20. The newly formed word registered, Toyota --- トヨタ
  21. 21. In September 1936, the company ran a public competition to design a new name.</li></ul>13<br />
  22. 22. Origin of Logo <br />14<br /><ul><li> Three ovals
  23. 23. Two perpendicular ovals represent a relationship of mutual trust between customer and the company .
  24. 24. The bigger oval implies global expansion of Toyota’s technology and unlimited potential for future. </li></li></ul><li>Toyota….in a nutshell<br /><ul><li> Toyota also owns and operates Lexus and Scion brands and 655 other subsidiaries
  25. 25. Toyota is headquartered in Toyota City, Aichi and in Tokyo
  26. 26. Toyota's small-sized vehicles were sold under the name “Toyopet”</li></ul>15<br />
  27. 27. Marketing Application<br />16<br />
  28. 28. 4P’s Strategy at Toyota<br />17<br />Product is anything that can be offered to the market to satisfy a want or need including…<br /><ul><li>Physical goods ,
  29. 29. Services ,
  30. 30. Experiences,
  31. 31. Events,
  32. 32. Person,
  33. 33. Organization,
  34. 34. Information and ideas. </li></li></ul><li>Product Mix<br />18<br /><ul><li>SUV/MUV</li></ul>TOYOTA INNOVA<br />FORTUNER<br />PRADO <br />LAND CRUISER<br /><ul><li>SEDAN</li></ul>COROLLA ALTIS<br />COROLLA ALTIS SPORT<br />CAMRY<br />
  35. 35. Pricing Strategy<br />19<br /><ul><li>Optional-Feature Pricing : e.g. an Innova customer can order mud flaps, side steppers or other accessories.
  36. 36. Promotional Pricing : </li></ul> 1) Low Interest financing : This technique is for short period and is mainly used in festive seasons.<br /> 2) Longer Payment Terms : The company stretches loans over longer periods and thus lowers the monthly payments.<br />
  37. 37. Demographic segmentation<br />20<br />Family size:<br />Large family size as in India would Increase opportunities for groth in sales of Innova or Fortuner .<br />Income:<br />People falling in category of upper middle high income group and who have ability and willingness to buy ,would go in for Toyota cars like land cruiser,prado,camry,etc.<br />
  38. 38. Psychographic segmentation<br />21<br />Personality:<br />People who are in sporty attitude having unique style statement would settle for Toyota Altissport model or Fortunerwhich would exhilarate their senses.<br />Social class:<br />People who belong to upper middle class and higher social status would opt for SUVs /MUV’s or sedan like camry etc.<br />
  39. 39. 22<br />Behavioral segmentation<br />Benefits:<br />On purchase of a car , customer would also look for various benefits adjoined with the main product like Bluetooth connectivtiy.HID headlamps, cruise control etc.<br />Attitude :<br />Person desiring an executive look ,would surely settle for corolla or Camry ,whereas people desiring for sturdy yet sporty look would rather go for Fortuneras it redefines the way you move with art of power.<br />Occasions:<br />Festive seasons like DIWALI,NEW YEAR because of low interest financing and discount people go in for purchase of cars. so more growth.<br />
  40. 40. 23<br />
  41. 41. Promotion<br />24<br /><ul><li>TOYOTA uses many different techniques of advertising as most of Print advertisement of TOYOTA COROLLA are individually targeted at factors like comfort, performance, styling, power, leg room and driving pleasure.
  42. 42. The commercials mainly target at youth and young executives.</li></li></ul><li>25<br />INNOVA "All you desire"<br />Very few actors in Bollywood possess the international standards of expertise that Aamir Khan does. <br />Aamir managed to carve out a niche for himself among the superstars as well as changed his persona in tune with the character he was playing incase of “Toyota Innova”.<br />It is precisely this characteristic of this talented actorthat is sought to be celebrated in the Toyota Innova advertisement. <br />
  43. 43. 26<br /> Personal Selling<br /><ul><li> Personal selling involves two-way, personal communication between sales people and other customers.
  44. 44. Personal selling largely takes place at the dealer’s end. The way the customer is attended depends mainly on the dealer as he acts as an interface between the company and the customer.</li></li></ul><li>Direct Marketing<br />27<br /><ul><li> Direct marketing is the use of consumer-direct channels to reach and deliver goods and services to customers without using The marketing middlemen.
  45. 45. Company officials directly contact the prospective buyers with the information available through various sources</li></li></ul><li>28<br />Pioneer Toyota website<br />
  46. 46. Sales Promotion<br />29<br /><ul><li>Toyota Company uses major sources of sales promotion such as Trade fairs, like auto expo, motor shows.
  47. 47. In these fairs, the company showcase its various varieties of car. These fairs help customers to draw comparison between different cars on the basis of color, features etc.</li></li></ul><li>Unique Marketing<br />30<br />
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  55. 55. Bricks and ClicksInternet Business model<br /><ul><li> Marriage of traditional ways to conduct a business
  56. 56. Internet ways to react with customers
  57. 57. Integrated way with internet sales channels.</li></ul>38<br />
  58. 58. Typical advantages of Bricks and Clicks<br /><ul><li> Core competencies
  59. 59. Existing supplier networks
  60. 60. Brand equity
  61. 61. Trust (perceived stability)
  62. 62. Organizational learning</li></ul>39<br />
  63. 63. Application<br />Take the Test-Drive…now Online!<br />40<br />
  64. 64. Innovation <br /><ul><li> Anti-lock braking system
  65. 65. Brake assist system
  66. 66. Traction Control
  67. 67. Vehicle Stability Control
  68. 68. Lane-Keeping Assists</li></ul>41<br />
  69. 69. Importance of Advertisement<br />42<br />Communication – The life-blood of a Business organization<br />How do you convince a doubting public your truck is tough?<br /> “To what extent the brand equity of high-involvement products influence the consumers’ purchase decision<br />We believe that if you can dream it you can do it”<br /> <br />
  70. 70. Communications & PR<br /><ul><li> Honor the language and spirit of the law of every nation </li></ul>and undertake open and fair corporate activities to be a good corporate citizen of the world.<br /><ul><li> Respect the culture and customs of every nation
  71. 71. Pursue growth in harmony with the global community </li></ul>through innovative management<br />43<br />
  72. 72. Advertisement January 2009<br />44<br />
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  80. 80. 52<br />
  81. 81. Advertisement (Last Week)<br />53<br />
  82. 82. Thank you!<br />54<br />

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