The ten steps to safety excellence begin with commitment and continue with the proactive approach. The steps in the middle change form person to person and workplace to workplace. You select the priority when you build a safety GO plan and develop a commitment certificate ( we will discuss these two tasks as we complete the program. The order for me personally is as above when I am consulting or working with my team I am committed I want the team involved ASAP – from the planning I want to communicate to ensure everyone is on – task REVIEW FIRST 3 STEPS I need to learn about the issue. I need to discover the true problem. This is often a learning experience for the entire team. Rushing into an issue Is prescription without diagnosis. Its time to get involved in the system. I now understand how it works and what some of the issues are. I start to document the plan . The issue , the recommendations. I lead the team through the same exercise ( REVIEW 2 nd set of steps) Safety incidents will be reviewed – focus on reporting Hazard assessment – ensuring that all issues have been identified Proactive –looking back at all 9 step to help define the direction for the future. Continuous improvement After Westray Justice Richards identified 3 lessons we need to learn Commitment Continuous Complacence
Ten steps program – Training leads to SAFETY GO PLAN (Goals & Objectives) GO PLAN leads to Commitment Certificate Training + Safety GO Plan + Commitment Certificate = Employee Participation
Everything starts with commitment and commitment starts with the senior management team. Safety starts at the top. It can be pushed up from the bottom but it is best accomplished with a strong management commitment. This is where complacency can become an issue. We have a safe record. We have never had a serious injury. This does not apply to us. EX; Are you committed to using the 3 second rule?
Everything starts with commitment and commitment starts with the senior management team.
Complacency is the enemy of commitment. If we become complacent then we cannot be committed. WB
How would you define commitment? If our new Years Resolution are not commitment- how would you define commitment?
The definition of commitment. Safety – There is no other way.
The commitment section begins the process by encouraging the participant to think about the steps that they are currently taking and asks what will you do going forward. Would you be willing to develop a Safety GO Plan – your safety activities for the next year. The plan is your map, you know where you are and you know where you want to go. The plan – leads to – the safety commitment. The idea is to transfer your plan into a commitment certificate that you place on the wall to serve as: A motivator A reminder / trigger A measure of performance A message to the team A request for support from the team
Step # 2 Getting people involved.
In sports people will do anything to support the team. He could not reach the base with his hand so he made a quick decision and used his HEAD. Maybe his face.
The team starts with you We need the support of the entire team. We need to ensure that all team members are engaged. They know the plan They know their rights and responsibilities
The team Empowered – Take charge , be proactive – don’t wait. Victoria secrets Cooperate – work together ( dept / dept) Empathy – look at safety from the other members perspective Lead- set the example / be the standard to match Responsibility – know your responsibilities Create a reporting / safety culture- On and Off the job
Make sure that the team members understand all positions. It creates better understanding a better program. Shadow other employees at different levels of the organization Start with spending a day with the safety manager. Spend some time with the chair of the safety committee Spend some time with an injured worker Spend some time with a construction worker Spend some time with the senior manager I believe everyone should drive several vehicles when they learn how to drive A motorcycle A standard A truck A car. A bicycle I believe it gives people a better understanding of the issues
Low turnover Dysfunctional committee No impact on culture Negative impact on system No committee evaluation
What are you currently doing? What can you do?
When it comes to the message . What are you saying? What is the company saying? What do the employees believe?
What do you believe to be true? What do the employees believe? How do the beliefs impact the safety of the employee and the company?
Safety is a way of life – that is why we focus on safety on the job -- but --- also OFF THE JOB We want to make it part of our culture a way of life.
What do you do – or ensure is done to send the message? If you do not send the message – what message are you sending? If you don’t talk about safety – Will the employees?
Introduction Lifelong learning applies to everyone in the company.
Look at how safety has changed in the last 10 -20 years Driving Sports School Public Industry Look at the environment. What sixe / kind of carbon footprint are you leaving?
WE have talked about off the job safety as part of this presentation. Our aim is to get people thinking about safety in all that they do – leading to a safety culture. If you get people to look at safety off the job they start to think about safety issues that occur off the job. What they learn in the workplace can also be applied off the Job. Safety At Home 1. Driving – family – children – parents 2. Garage – chemicals – tools – chain saw 3. Cottage – boating – ATV 4. Emergency preparation – first aid
What are you required to do? What is the standard in your company?
What programs have you taken in the past? What will you need tomorrow?
WE all need to be involved in the safety program. We need to understand how it works and why it is important to us. At the senior level of the company – the program is important because the program ensures that employees are safe. At the shop floor level – the employees need to use the program to protect their safety. If you look at the above picture. The program protects everyone in the picture. Senior management is protecting the company when they ensure that the program is rolled out and operational. This tool box session is an example of the system working. The meeting is taking place. I am aware that it is occurring , that the system is working.
Employees evaluation – Quiz You may want to answer the questions in both sections.
The program has to be reviewed on a regular basis. How often do you review the safety program? Is safety part of the annual report?
Look at the program on a regular basis – make sure it is working Program assessment – the key for senior managers.
If it is not written down it never happened.
Documentation – what have you documented. Your documentation – is a MOP – It measures what you did in the name of safety. Worst case - a defense
List some of the thing that you may document.
CAT – FF Complete – all details Accurate – correct – know the problem Timely – when its required Filed – you can access it Forwarded – person with authority and control.
The safety memory is about incident : Reporting, Investigation, Analysis Controls Follow-up Tracking
Reporting – what? Investigation – what's my role? Analysis – what tools do we use? Controls – what can we use to prevent a similar incident. Engineering controls, administrative Review – is it working? Are people reporting?
Incident in the USA – health care 1986 Problem with the equipment at a number of facilities Problems identified – no corrective action Fatality – new investigation – equipment removed form service. We often wait too long to conduct the report or conduct analysis. How many times have I heard it said – I knew that was going to happen. It was just a matter of time. Its is difficult to be proactive when it comes to safety.
If we asked your employees about your safety leadership , what would they say?
How don we encourage people to identify hazards. Once again complacency may be an issue. What is the hazard associated with using a chainsaw?
WE are no good at hazard and risk assessment. Sometimes we experience irrational fear Sometimes we are complacent – chainsaw example.
Introduce the safety cue card – HARD card Hazard Risk Assessment Duty The hard card can be combined with JHA as well. Hazards Risk What could go wrong Controls What do I need to do. List PXS = Catastrophic Failure Driving Program Spend Money
Training in the basic use of the card 1st step. Practice on and off the job Part of the JHA – more detailed Eventually becomes a habit – Time and practice. Place it at home – fridge , garage, furnace room,
We are all leaders to someone. How do we lead when it comes to safety?
Leadership is about action – what will you do. There are people in this program that will say –that was fun lets do it again Others will say – not another safety session Some will say great review The leaders will take down the information – and take action They are planning already – the next step --- What is your next step?
Will you participate in any of the above activities Will you delegate Will you evaluate – what action are you currently taking- what will you do next. The above examples have been used to demonstrate Leadership. Story The mill managers first day on –site was spend with they safety person , not with production. What message did that simple action send?
Leadership is about people – know your people, know the work, know your clients. It is the team that creates the safe workplace. We set the tone , we set the example. We create the atmosphere
If we become complacent – then we increase the risk of injury. A safety mind set means that we think about safety the same way we think about quality, productivity, or finance. It becomes part of the way in which we conduct our business we are known as a company with a strong safety culture. Just as we are known as a company with a small carbon footprint. Just as we are known as a company with meets deadlines. We are engaged in the evolution of safety.
What will you do? What does it mean to you to be proactive?
The first step is to complete the program . The second step is to develop the Safety GO Plan The 3 rd step is to develop the safety commitment certificate
Summary Review the 10 Steps Discuss the Safety GO Plan – The Plan = Transfer = Habit = Cultural Change
10 Steps To Safety Excellence 2010 Generic
10 Steps to Safety Excellence Re- Invent your Safety Culture Wilson Bateman 10 Steps to Safety Excellence 1
10 Steps to Safety Excellence 10 Steps to Safety Excellence • Commitment 6. Documentation • The Team Approach 7. Leadership • Communication 8. Safety Memory • Lifelong Learning 9. Hazard Recognition • Program Involvement 10. Proactive Approach 10 Steps to Safety Excellence 2
10 Steps to Safety Excellence 10 Steps to Safety Excellence 3
1. Commitment“Unless commitment is made, there are only promises and hopes; but no plans.” Peter F. Drucker 10 STEPS TO SAFETY EXCELLENCE 4
10 Steps to Safety Excellence Senior Administrative SAFE Organization Frontline Employee 10 Steps to Safety Excellence 5
10 Steps to Safety Excellence Commitment WHY? 10 Steps to Safety Excellence 6
Westray10 Steps to Safety Excellence State of the Art 10 Steps to Safety Excellence 7
10 Steps to Safety Excellence 10 Steps to Safety Excellence 8
10 Steps to Safety Excellence “The Government of Canada, through the Department of Justice, should institute a study of the accountability of corporate executives and directors for the wrongful or negligent acts of the corporation and should introduce in the Parliament of Canada such amendments to Mr. Justice Richard legislation as are necessary to 3 Issues ensure that corporate executives and directors are 1. Commitment held properly accountable for workplace safety.” Westray Lack of Commitment 10 Steps to Safety Excellence 9
10 Steps to Safety Excellence 217.1 Duty of Persons Directing Work “Everyone who undertakes, or has the authority to direct how another person does work or performs a task is under a legal duty to take reasonable steps to prevent bodily harm to that person, or any other person arising from that work or task.” 10 Steps to Safety Excellence 10
10 Steps to Safety Excellence 1. Commitment • Wants • Needs • New Year’s Resolutions • Goals • Objectives 10 Steps to Safety Excellence 11
10 Steps to Safety Excellence New Year’s Resolutions • I want to lose 20 lbs • I want to quit smoking • I want to go to the gym I want vs. I will 10 Steps to Safety Excellence 12
10 Steps to Safety Excellence 1. Commitment Define: The act of binding oneself to a course of action intellectually or emotionally. Binding to attract and hold (binding contract) There is no other way. 10 Steps to Safety Excellence 13
10 Steps to Safety Excellence Commitment What will you do to demonstrate your commitment to Health & Safety? • Commitment Statement • Safety GO (Goals & Objectives) Plan 10 Steps to Safety Excellence 14
10 Steps to Safety Excellence The Company is committed to providing and maintaining a safe and healthy work environment and will take every reasonable precaution to eliminate any foreseeable hazards that may result in personal injury or illness to employees, clients or the general public. Compliance with the Company Occupational Health and Safety Program, our safe work practices and all regulatory requirements will be the minimum standard expected of all employees. 10 Steps to Safety Excellence 15
10 Steps to Safety Excellence 10 Steps to Safety Excellence 16
2. The Team Approach“Individual commitment to a group effort – that is what makes a team work, acompany work, a society work, a civilization work.” Vince Lombardi 10 STEPS TO SAFETY EXCELLENCE 17
10 Steps to Safety Excellence 10 Steps to Safety Excellence 18
10 Steps to Safety Excellence 10 Steps to Safety Excellence 19
10 Steps to Safety Excellence 2. The Team Approach • Visitor • Contractor • Employee • Work Group • Shift Supervisor Rights & Responsibility • Department Manager • Safety Committee Goals & Objectives • Safety Manager • Senior Manager The team starts with you! • Corporate • Industry • Government • Customer 10 Steps to Safety Excellence 20
10 Steps to Safety Excellence The Team Environment • Empowerment • Cooperation • Empathy • Leadership • Responsibility • Trust 10 Steps to Safety Excellence 21
10 Steps to Safety Excellence The Juggler Spend time with the Safety Manager 10 Steps to Safety Excellence 22
10 Steps to Safety Excellence Committee Management Safety Culture JOH&SC Employees 10 Steps to Safety Excellence 23
10 Steps to Safety Excellence Committee How is the committee functioning? • Meeting frequency • Attendance • Issues being resolved • Impact on the Safety System • Helping to improve the Safety Culture 10 Steps to Safety Excellence 24
10 Steps to Safety Excellence How do you support the team? Goal – Increase Participation. 10 Steps to Safety Excellence 25
10 Steps to Safety Excellence • An employer developing or reviewing a written policy or procedure shall do so in consultation with the committee or representative, if any. • Policy or procedure shall be adequate and implemented • Employees required to implement a policy/procedure shall be trained on policy/procedure 10 Steps to Safety Excellence 26
3. Communication“The single biggest problem in communication is the illusion that it has taken place.” George Bernard Shaw 10 STEPS TO SAFETY EXCELLENCE 27
10 Steps to Safety Excellence Communication What is YOUR safety message? • Safety is the number one priority. • Safety first. • Safety is a value. • Incidents are predictable and preventable. • Safety is everyone’s responsibility. • It’s not worth getting hurt over. • No one will be injured on my shift. 10 Steps to Safety Excellence 28
10 Steps to Safety Excellence Limiting Beliefs • It’s the safety person’s job What is the • It’s the committee’s job impact? • She is accident prone • Accidents just happen • We cannot prevent all accidents • It takes too much time • This is not worth reporting • I haven’t got time to do that • This stuff is uncomfortable • Hazard assessment on all jobs is impossible • It costs too much 10 Steps to Safety Excellence 29
10 Steps to Safety Excellence The Message The message is more than saying that safety is part of our culture or a value within the organization. It’s more than words in a policy It is a belief… – that leads to a mind set – that leads to a way of life. 10 Steps to Safety Excellence 30
10 Steps to Safety Excellence How is the message delivered? • Policy • Observations • Program • Campaigns • Orientation • Signs • Training programs • Articles • Tool box sessions • Video • Staff meetings • Employee contact 10 Steps to Safety Excellence 31
10 Steps to Safety Excellence 10 Steps to Safety Excellence 32
10 Steps to Safety Excellence Reporting HAZARDS INCIDENTS 10 Steps to Safety Excellence 33
10 Steps to Safety Excellence Observation 10 Steps to Safety Excellence 34
10 Steps to Safety Excellence DUTY To Intervene 10 Steps to Safety Excellence 35
10 Steps to Safety Excellence What message do you send? Goal – Increase Safety Communication 10 Steps to Safety Excellence 36
4. Lifelong Learning“It is impossible for a man to learn what he thinks he already knows.” Epictetus 10 STEPS TO SAFETY EXCELLENCE 37
10 Steps to Safety Excellence Change - EHS It has been suggested that the change the world has undergone from 1995 to 2005 is equivalent to the change we experienced from 1895 to 1995: one hundred years compressed into ten. “Learning10 not compulsory... neither is survival.” is Steps to Safety Excellence 38
10 Steps to Safety Excellence When does it start? Safety Academy 10 Steps to Safety Excellence 39
10 Steps to Safety Excellence Employee Manager Senior Management Course Frequency Duration When was the last time you requested safety training? 10 Steps to Safety Excellence 40
10 Steps to Safety Excellence What is your training standard? 10 Steps to Safety Excellence 41
10 Steps to Safety Excellence Competent• qualified because of that person’s: – knowledge, training and experience to do the work safely, – knowledgeable about • the provisions of the law that apply to the work, and • dangers associated with the assigned work. 10 Steps to Safety Excellence 42
10 Steps to Safety Excellence Management Business Unit Directors and all members of the Business Management Team are responsible and accountable for the development, training and implementation of safe work procedures. 10 Steps to Safety Excellence 43
5. Program Involvement 10 STEPS TO SAFETY EXCELLENCE 44
10 Steps to Safety Excellence “Workers are responsible for only 15% of the problems, the system for the other 85%. The system is the responsibility of Management.” 10 Steps to Safety Excellence 45
10 Steps to Safety Excellence IRS • What is the IRS? • What are the elements of the IRS? 10 Steps to Safety Excellence 46
10 Steps to Safety Excellence Program Involvement 1. What are the elements of the company safety program? 2. Which sections apply to you? 3. What does the safety policy say? 4. What are your safety responsibilities? 5. What are your rights? 6. What safety procedures are you required to follow? 7. What incidents are you required to report? 8. How do you report hazards? 9. What are your leading indicators? 10. How do you demonstrate compliance to the program? 10 Steps to Safety Excellence 47
10 Steps to Safety Excellence IRS Senior Administrative Frontline Employee 10 Steps to Safety Excellence 48
10 Steps to Safety Excellence Off The Job What is included in the Off the Job program? www.7SafetyHabits.com 10 Steps to Safety Excellence 49
10 Steps to Safety Excellence Program Review • All program elements (overview) • In-depth review, specific program elements • Documented • Issues corrected • Program update • Employee review Is the Safety Program working? 10 Steps to Safety Excellence 50
10 Steps to Safety Excellence What activities have you participated in that demonstrate involvement in the safety program? 10 Steps to Safety Excellence 51
10 Steps to Safety Excellence IRS The Company strongly supports the Internal Responsibility System (IRS) process and is committed to a working partnership with employees and their representatives to implement an effective Occupational Health and Safety Program. 10 Steps to Safety Excellence 52
6. Documentation“Documentation is like pizza: when it is good, it is very, very good; and when it is bad, it is better than nothing.” Dick Brandon 10 STEPS TO SAFETY EXCELLENCE 53
10 Steps to Safety Excellence Documentation Formal Process – MOP 2. Document safety performance (DD) 3. Performance review 4. Coaching 5. Discipline Safety Planner The Standard (DD) File System 10 Steps to Safety Excellence 54
10 Steps to Safety Excellence Documentation • Tool box meeting • Procedure review • Training (own) • Employee training • Inspections • Performance appraisals • Hazard ID • Recommendations • Work orders • Staff meetings • Observations • Program review • Coaching • Incident investigation • Discipline • Permits 10 Steps to Safety Excellence 55
10 Steps to Safety Excellence Documentation • Complete • Accurate • Timely • Filed • Forwarded 10 Steps to Safety Excellence 56
10 Steps to Safety Excellence Observations The Numbers? Town Hall Safety Tour Safety Policy / Program Committee Activities Training Meetings 10 Steps to Safety Excellence 57
10 Steps to Safety Excellence What safety activities have you documented in the last year? 10 Steps to Safety Excellence 58
10 Steps to Safety Excellence Guiding Principles Health and safety is a responsibility to be shared by all employees of The Company from the Senior Management level down to the newest hired employee. 10 Steps to Safety Excellence 59
7. The Safety Memory 10 STEPS TO SAFETY EXCELLENCE 60
10 Steps to Safety Excellence Recommendation Be more careful in the future! 10 Steps to Safety Excellence 61
10 Steps to Safety Excellence Close • Do employees report close calls? • How could we improve? 10 Steps to Safety Excellence 62
10 Steps to Safety Excellence The Creation of a Reporting Culture • Reporting Over 90% • Investigation Predictable and Preventable • Analysis • Controls • Review 10 Steps to Safety Excellence 63
10 Steps to Safety Excellence 10 Steps to Safety Excellence 64
10 Steps to Safety Excellence “Captain Kirk forgot to put his machine on stun” Ray Cox 10 Steps to Safety Excellence 65
10 Steps to Safety Excellence Reporting Culture • Address the Name Blame Shame Game • Encourage reporting • Incident Training & Awareness • Evaluate the system 10 Steps to Safety Excellence 66
10 Steps to Safety Excellence How do you encourage reporting? 10 Steps to Safety Excellence 67
10 Steps to Safety Excellence Manager The manager will review the report for completeness, accuracy, and to ensure the implementation of appropriate corrective action. The manager, once satisfied with the report, will sign the investigation report and ensure a copy is provided to their respective Joint Occupational Health and Safety Committee and Corporate Safety. 10 Steps to Safety Excellence 68
8. Hazard Recognition “Hazards – there is an island of opportunity in the middle of every difficulty. Miss that though, and you’re pretty much doomed.” Larry Kersten 10 STEPS TO SAFETY EXCELLENCE 69
10 Steps to Safety Excellence Hazard Recognition • HARD Card • Conditions Inspections • Act - Observations • JHA • Regulations Review • Safety Program Review • HAZOP 10 Steps to Safety Excellence 70
10 Steps to Safety ExcellenceWe are not good at Risk Assessment • Casino • Risky Behaviour (it will not happen to me) • Irrational Fear (snakes, spiders) • Airplane vs. automobile • Lottery tickets • Speeding (RB) • Shark attack 10 Steps to Safety Excellence 71
10 Steps to Safety Excellence 10 Steps to Safety Excellence 72
10 Steps to Safety Excellence Definitions Hazard (OHS) – source of potential harm, or a situation with the potential to cause harm, in terms of process loss, worker injury or damage to worker health. Risk (OHS) – the chance of loss as defined as a measure of probability and severity of a worker injury or damage to worker health. MUST CONSIDER FREQUENCY. 10 Steps to Safety Excellence 73
10 Steps to Safety Excellence How do you identify and communicate hazards? 10 Steps to Safety Excellence 74
10 Steps to Safety Excellence Management Business Unit Directors and all members of the Business Management Team are responsible and accountable for advising employees of all actual or potential workplace hazards 10 Steps to Safety Excellence 75
9. Leadership“Leadership is like beauty – it is hard to define but you know when you see it” Warren Bennis 10 STEPS TO SAFETY EXCELLENCE 76
10 Steps to Safety Excellence Leadership: It’s action not position. 10 Steps to Safety Excellence 77
10 Steps to Safety Excellence Supervision • Look at the Work (MBWA) • Observations • Evaluate Practices and Procedures • Delegate • Working as a Team • Coaching / Discipline • Orientation - Mentor Program • Safety Shadow 10 Steps to Safety Excellence 78
10 Steps to Safety Excellence Leadership "Organization doesnt really accomplish anything. Plans dont accomplish anything, either. Theories of management dont much matter. Endeavours succeed or fail because of the people involved. Only by attracting the best people will you accomplish great deeds.“ General Colin Powell Chairman (Ret), Joint Chiefs of Staff 10 Steps to Safety Excellence 79
10 Steps to Safety ExcellenceHow do you demonstrate safety leadership? 10 Steps to Safety Excellence 80
10 Steps to Safety Excellence As the employer, The Company holds all levels of Business Unit Management responsible and accountable for • implementation and enforcement of this policy, The Company Occupational Health and Safety Program, • the development and implementation of job specific safe work procedures for their business unit • and for ensuring compliance with the Occupational Health and Safety Act and applicable regulations. 10 Steps to Safety Excellence 81
10 Steps to Safety Excellence Director Unit Management, policy implementation, compliance, and the provision of a healthy and safe work environment are part of the overall responsibility of the Business Unit Director. 10 Steps to Safety Excellence 82
10. The Proactive Approach 10 STEPS TO SAFETY EXCELLENCE 83
10 Steps to Safety Excellence Proactive Approach • Anticipate safety issues • Forecast • Create a Reporting Culture • Build the safety memory • Assess hazards • Set the example • Improve the Safety Culture 10 Steps to Safety Excellence 84
10 Steps to Safety Excellence After Westray Justice Richards identified 3 issues: • Commitment • Continuous Improvement • Complacency 10 Steps to Safety Excellence 85
10 Steps to Safety Excellence How are you Proactive? 10 Steps to Safety Excellence 86
10 Steps to Safety Excellence Safety GO Plan • Commitment • The Team Approach • Communication • Lifelong learning • Program Involvement • Documentation 7. Leadership 8. Safety Memory 9. Hazard Recognition 10. Proactive Approach 10 Steps to Safety Excellence 87
10 Steps to Safety Excellence 10 Steps to Safety Excellence • Commitment 6. Documentation • The Team Approach 7. Leadership • Communication 8. Safety Memory • Lifelong learning 9. Hazard Recognition • Program Involvement 10. Proactive Approach 10 Steps to Safety Excellence www.GlobalTrainingEdge.com 88
10 Steps to Safety Excellence Questions? www.GlobalTrainingEdge.com 10 Steps to Safety Excellence 89