Managing Poor Performance and capability
In order for a business to be successful, poor performance must be managed effectively. It is an essential management skill, and yet for many managers it can be one of the most stressful and difficult parts of their job. Ensuring you have a clear and well thought through process for managing poor performance is therefore vital; firstly to help managers perform well in the process, and secondly to give your staff and therefore your business the best chance of being successful.
When poor performance occurs
• Deal with poor performance immediately
• Don’t pre-judge the situation
• Be specific
• Be calm!
• Offer support